If you believe in the value of the arts and seek to find ways to contribute to the growth of the local contemporary dance scene, join us at RAW Moves as Company Manager.

The Company Manager will work together with the Artistic Director to develop, implement and evaluate programmes for the company. The Company Manager will help enhance the Administrative support of the company and to assume responsibility, accountability in all administrative and operational matters.

As Company Manager, your roles will include:

· Plan & execute strategic directions with the Artistic Director

· Promote company’s mission, performance platforms, classes and programmes

· Seek and grow network and partnerships with a diverse group of stakeholders including government agencies, academic institutions and special interest groups

· Oversee the preparation of grant applications and reports, annual budget information including Major Company scheme reporting to NAC

· Plan and oversee all Board meetings and related matters including maintaining procedures manuals and company policies in adherence to Charity status.

· Work with accountant on clerical bookkeeping & financial administrative matters with the accounting personnel, keeping to required timelines.

· Oversee recruitment, hiring for staff and handle staff related administrative matters

The ideal candidate should:

• Have good knowledge of arts administration, outreach event planning and company management

• Has at least 5-8 years of relevant working experience in a similar role, preferably in a performing arts, charity, or non-profit organisation

• Has a minimum Degree in Arts Management, Marketing, Mass Communications, Business or any other relevant field in the arts preferred

• Have initiative and can work independently to lead a small, lean team

• Good interpersonal skills and love to engage with people of all ages

• Detailed and strong communication and writing skills

• Passion for the Arts and a Dance background would be a plus

• Must be Singaporean or PRs

• Able to work a minimum 22 working hours per week, up to full time commitment

Location & Working Hours:

- Goodman Arts Centre, 90 Goodman Road, Blk B #01-08, Singapore 439053

Our office is open Mondays- Thursdays and Saturdays (for classes)

Application:

- Email your most current curriculum vitae to [email protected]

- Salary will be based on qualifications, working experience and working hours

- Only shortlisted candidates will be contacted via email or phone

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) is seeking to hire an Assistant Manager responsible for  overseeing and assisting in the technical and administrative operations of the school. The primary goal is to facilitate and ensure seamless and secure operation of the laboratory, enabling faculty, researchers, and students to achieve their academic and research goals in an effective, efficient, and safe manner.

Responsibilities:

• Support the school faculty, research staff and students in carrying out their research activities including operating, maintaining & training of various lab equipment.
• Upgrade, optimize and troubleshoot lab equipment.
• Design and set up undergraduate teaching experiments including preparing materials, performing lab trials, conducting and supervising laboratory lessons.
• Update lab manual and experimental procedure whenever there is a need.
• Guide junior support staff and teaching assistants to ensure the constant good quality of work deliverables.
• Ensure safety standards in the lab are compliant with ISO regulations and carry out regular lab inspections.
• Ensure adequate lab consumables and manage purchasing of materials and inventory control.
• Ensure good laboratory housekeeping and safe laboratory practices.
• Propose and source suitable equipment for undergraduate and research laboratories.
• Liaise with suppliers on equipment setup, repair and maintenance.
• Carry out strategic budget proposal, tracking expenses associated with lab equipment and consumables.

Skills and qualifications:

• Degree in chemical engineering or process or technology with at least 5 years’ experience
• Experience in setting up new lab or equipment is preferred
• Strong problem-solving and troubleshooting skills
• Experience in handling, operating and maintaining scientific & laboratory equipment such as ICP, Chemisorption and Physisorption Analyzers, Pumps, Chemical Engineering Unit Operation, SEM, TEM, Gas and Liquid Chromatography, etc.
• Conduct training for new users, guide inexperienced users in operation of laboratory equipment  
• Support the manager to perform diagnostic tests and in-house repair process in the event of equipment failure, engage vendor for periodic calibration and preventive maintenance
• Effective record keeping of lab chemicals, consumables, assets and equipment maintenance records
• Laboratory support and management, with experience in writing standard operating procedures and risk assessments
• Manage projects and lab tours

Overview

As part of Pfizer's Marketing Transformation initiative, Publicis has created a bespoke global operation within the Publicis Groupe network with the single-minded mission to accelerate Pfizer's goal of revolutionizing how Pharma connects and engages with Healthcare Professionals, patients, caregivers, payers and consumers - with an ambition of being viewed as a global marketing leader, not just in pharma.

Publicis Groupe is creating Integrated Agency Teams (IATs) - across brands and geographies - by drawing from the best talent across the Groupe to deliver cutting-edge expertise and diverse skills, acting as one integrated, end-to-end operational model to serve advertising, marketing production, digital experience, media/omnichannel engagement, data Intelligence, analytics, web, and social commerce - all supported by the scientific rigor pharma needs to deliver personalization at scale in a compliant manner.

Pfizer is pioneering the marketing model of the future, and Publicis Groupe recognizes that our success is intertwined with the success of Pfizer's transformation and the growth of their brands.

Opportunity

We are looking for a Market Manager, to focus specifically on Southeast Asia and India markets, within our Asia IAT Structure.

Our work can take on many different forms from product launch campaigns, designing omnichannel media frameworks, to identifying the right data, tech and tools solutions for Pfizer. As Market Manager, you will be able to flex across these types of work, in partnership with capability leads as needed, to ensure at all time the client’s needs are met and expectations exceeded.

If you have experience in delivering integrated campaigns (particularly, digital) for pharma brands across both HCP and consumer communications and is familiar with the different regulatory and cultural nuances of Southeast Asia and India, we want to talk to you!

Key Responsibilities

· Work closely with Pfizer and Publicis Groupe teams to deliver integrated campaigns, adapted from the global strategy, for 9 markets across Southeast Asia and India, with support from the IAT Lead.

· You will be closely connected with the rest of the IAT teams globally, and actively seek out best practices and strategies that will be relevant for your region.

· You will be the owner of the day-to-day relationship with the local market client, be seen as an essential contributor, and as such be invited to all key meetings. Leveraging on your knowledge of the regulatory landscape and cultural nuances that exists across Southeast Asia and India, you will be consistently adding value; strategically and tactically.

· Have a comprehensive understanding of the client’s business and actively seek out opportunities to drive the client’s business forward, taking the initiative to develop proposals and convert curiosity into business value for the client.

· Bringing together the right agency and/or discipline leads that will help drive the client and project forward in the right way. Knowing when to put the right people in front of the client.

· Foster close collaborate with Programme Management, Media, Data, Creative, and Production leads, to deliver on transformative marketing for Pfizer.

Skills & Experience

· At least 10 years of integrated campaign experience, particularly digital; preferably with prior experience working on Global Network Clients at a regional level.

· Experience in executing HCP & Consumer campaigns within Asia; familiar with the timelines, processes and needs for the implementation of integrated campaigns.

· Clear and concise communication style, particularly in written form.

· A collaborative working style and infectious energy.

· Action oriented.

· Highly organised with excellent time management.

· High EQ, understanding how to read people and always thinking of others.

· Flexible and adaptable. Taking ever-changing circumstances and project demands in your stride, always the picture of calm and controlled.

Job Responsibilities

• Drafts and/or reviews supply and service specifications for F&B procurement.
• Oversee F&B procurement budget and KPIs.
• Formulate F&B procurement policies and workflows.
• Explore potential collaborations with new vendors.
• Prepare and review vendor evaluations and recommendation reports.
• Evaluates bids, ensuring compliance with departmental and company policies and procedures.
• Distributes purchasing information to involved parties including vendors, sales representatives, and employees.
• Reviews and evaluates purchase request forms for accuracy and completeness.
• Manage long-term vendor contracts pertaining to complex or high-value products and services to foster strategic partnerships.
• Gathers, records, and completes purchase data.
• Mentor junior procurement assistant.
• Keep abreast of market trends and developments and modify sourcing strategies.
• Completes other related projects as assigned.

Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff.
Directs the daily workflow and schedules of the department, coordinating staff involved in purchasing, selling, and distributing supplies, machinery, materials, or equipment.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees in accordance with company policy.

Required Skills/Abilities:

• Thorough understanding of F&B purchasing procedures and policies.
• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to read, interpret, and explain policies and procedures used in purchasing.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• At least a Diploma in related field required.
• At least five years of experience in related field required.

LOVE,NILS is seeking a Programme Manager/Executive for the Programme Dept to successfully coordinate programmes that provide psychosocial support to children with cancer and their families. This role will ensure positive programme impact, strong beneficiary engagement and is vital for the charity to deliver on its vision and mission of providing high quality supportive programmes to children with cancer and their caregivers.

Candidate will work collaboratively to implement and maintain the quality of the charity’s programmes. This role will liaise directly with beneficiaries regarding programme offerings and enrolment, manage programme and event logistics, collect and maintain programme data, and ensure successful programme delivery.

Programme Logistics and Relationship Management

• Lead programme implementation and manage all programme delivery logistics, including beneficiaries’ recruitment, enrollment and exit of programmes.
• Collaborate with stakeholders to ensure successful programme delivery, including special events throughput the calendar year.
• Meet regularly with stakeholders to establish and maintain positive working relationships.
• Utilise internal management systems to monitor and to collect programme operations, data and evaluate for quality, efficiency and effectiveness in accordance with the Personal Data Protection Act (PDPA) of Singapore.

Communication

• Create a sense of community by communicating with families in a sensitive, positive and supportive manner.
• Serve as an information resource to families interested in the charity’s programmes.
• Utilize CRM to collect and maintain beneficiary data and to facilitate communication directly with beneficiaries to promote programme offerings, answer inquiries, enroll and exit of programmes.
• Serve as an Ambassador for the charity, promoting and increasing awareness to the community
• Participate actively in initiatives to promote programmes.

Evaluation and Reports

• Monitor and measure programme performance (KPIs) to optimise results against programme goals and adhere to approved budgets.
• Generate monthly and quarterly reports and inputs into quarterly Board reports.
• Collect and implement programme impact data, including outputs, testimonials and surveys for data impact analysis, annual report and programme evaluation.

Skills and Competencies:

What are we looking for:

· A passion to serve in the social sector

· Excellent and effective communications skills (both verbal and written) with strong interpersonal and good presentation skills when working with groups and individuals.

· Resourceful, self-motivated, target driven with data entry experience.

· Ability to manage multiple complex projects at once and able to adapt to meet programme objectives.

· Team player with a positive attitude and collaborative spirit who is able to effectively communicate with various levels of staff and stakeholders.

· Flexible to work occasional weekends and evenings

Qualifications:

• A bachelor’s degree in psychology, social work.

Others:

· 2+ years equivalent experience in Programme Management or related field

· Previous experience working or volunteering in not-for-profit or social service agencies

· An adaptable, resourceful and resilient professional who possesses good decision making, leadership and stakeholder management skills.

· Enthusiasm for working with children and families.

· Passion for helping others.

RAW Moves is looking for an Administrative & Outreach Assistant Manager to join our team.

As an Administrative & Outreach Assistant Manager, your roles will include:

· Day to day running of the Office, including registration and recruitment for Studio classes

· Organise and execute all administrative meetings with the Artistic Director

· Prepare and upkeep grant reports, annual budget information and maintain procedures manuals

· Manage clerical bookkeeping & financial administrative matters with the accounting personnel, keeping to required timelines.

· Oversee recruitment, hiring for part-time staff and freelancers and handle staff related administrative matters

· Plan, develop and execute engagement and outreach programmes through effective coordination with the Artistic team, freelancers and partners.

· Manage ticketing and Front of House administrative matters for Productions

· Promote company’s mission, performance platforms, classes and programmes

· Maintain and grow network and partnerships with a diverse group of stakeholders including government agencies, academic institutions and special interest groups

· Maintain company’s social media platform such as Facebook and Instagram and set up EDM campaigns for updates on outreach events and admin matters.

The ideal candidate should:

• Have good knowledge of arts administration, outreach event planning and management,

• Has at least 2-3 years of relevant working experience in a similar role, preferably in a performing arts, charity, or non-profit organisation

• Has a Diploma/Degree in Arts Management, Marketing, Mass Communications, Business or any other relevant field in the arts preferred

• Have initiative and can work independently as part of a small, lean team

• Good interpersonal skills and love to engage with people of all ages

• Detailed and have good communication and writing skills

• Digital proficiency in Microsoft Office, Google, social media software

• Passion for the Arts and a Dance background would be a plus

• Must be Singaporean or PRs

• Able to work a minimum 22 working hours per week, up to full time commitment

• Must be able to start immediately or at short notice.

Location & Working Hours:

- Goodman Arts Centre, 90 Goodman Road, Blk B #01-08, Singapore 439053

- Our office is open Mondays- Thursdays and Saturdays (for classes)

Application:

- Email your most current curriculum vitae to [email protected]

- Salary will be based on qualifications, working experience and working hours

- Only shortlisted candidates will be contacted via email or phone

Associate Marketing Manager - Healthcare Sector

1 year contract

Salary: $6000 max

5 days work week

9am - 5.30pm (Mon-Fri)

Location: Raffles City

Job Scope:

Collect and analyse market needs from various sources.

Conduct market research.

Plan and execute marketing activities including training, educational seminars, conferences, in service programs for healthcare professionals (HCPs) for the purpose of total engagement with the renal community and establishing the provider business brand.

Develop and drive patient awareness, acquisition and retention initiatives, working closely with HCPs

Collaborating on the concept, development and implementation of marketing plans and strategies, service concepts and promotional programmes via different marketing channels

Familiarity with social media management to drive content development and key performance metrics with agency.

Drive development and maintenance of marketing materials ie. flyers, posters, direct mailers, and online materials such as brochures, presentations, emails, infographics, videos, and newsletters.

Understanding and maintaining the corporate brand in all marketing initiatives and campaigns.

Taking ownership of and evaluate marketing campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximise ROI.

Developing relationships with and working alongside internal or external creative teams, marketing agencies, suppliers, and contractors

Representing the marketing team at promotional events.

Work closely with global Corporate Communications to develop messaging, press releases, contributed articles, event strategy and media relations strategy for provider business

Supporting Senior Marketing Manager and the ground team.

Description

Our team is in the Education-Technology industry, focusing primarily on the B2B Adult Education market. We are developing a Learning Platform as a Service for both Adult Trainers and Learners. By integrating Learning Theory, Deep Tech, and Data Security, we will personalize the approach to training to optimize the efficiency and productivity of one's learning journey.

As a Senior Product Manager, you will play a crucial role in driving the development and success of bringing our software platform to the next level, capturing the Adult Learning & Development ecosystem in the region. You will be responsible for managing the entire product lifecycle within a fast-growing environment. Your leadership and expertise will be instrumental in shaping our product roadmap and vision. This role will require travel in the ASEAN region.

Responsibilities

· Create effective product roadmap by engaging stakeholders to understand the business needs and translate it to product specifications for features development.

· Manage and improve existing product offerings over complete lifecycle adopting the Agile methodology.

· Identify user problems and ideate with designers to put in place solutions for a solid product experience.

· Communicate and drive alignment among developer team members on clear and concise technical objectives.

· Facilitate resolving of blockers, highlight and mitigate product risk in development timeline to ensure timely product release.

· Work with business users and internal stakeholders to plan for UAT, and coordinate and monitor the progress; ensure acceptance of UAT.

· Collaborate with marketing and sales teams to coordinate successful go-to-market launches for new features.

· Stay informed about industry trends, emerging technologies, and competitive landscape related to Adult Learning & Development.

· Must be willing to travel to overseas for business trips.

Skills & Experience

· More than 4-7 years of relevant experience as a Product Manager or similar role in B2B PaaS or SaaS.

· With a proven track record of leading product teams and developing successful product strategies.

· Excellent communication and collaboration skills, with the ability to effectively influence and motivate cross-functional teams.

· Ability to relate to both business needs and technical requirements.

· Able to work under pressure and meet tight timeline.

Working Arrangement

This position is a 50% work-from-home arrangement until further notice. The candidate is required to have a good working laptop/desktop together with a working webcam and microphone for virtual meetings.

YPO is the global leadership community of extraordinary chief executives. Our history is long, our achievements many and our trajectory ever-forward. YPO welcomes extraordinary leaders to grow stronger together to improve lives, businesses and the world.

Founded in 1950, Young Presidents' Organization (YPO) is a nonprofit organization that connects young chief executives and presidents of non-competing companies and businesses around the globe for mutual exchange of ideas and expertise.

Singapore Lion City (SLC), a dynamic and fun community of 92 members within YPO and growing. The role is to learn and support SLCs Chapter Manager with membership acquisition, onboarding, events, and general administration.

What You’re Responsible For:

· support the chatper manager, board and chapter members.

· The key responsibilities include supporting the chapter chair and vice chair (if any) in overseeing all functional officers, supporting the events officer in the delivery of the learning program, membership support – coorindating incoming requests, troublshooitng requests regardsto access to member platforms, portals and related platforms. g.

· The ideal candidate for this role should demonstrate exceptional organizational abilities, superb interpersonal skills, multi-tasking skills, and excellent time-management. You role is integral to reinforce the YPO SCL value and member relations, improve the organization's image, and effectively deliver on event / member objectives

· You’ll get to organise and manage a plethora of events from conception to completion such as private celebrations, corporate dinners, wine tastings, themed parties, film screenings, and talks. You will thrive in this role of you are quick-thinking, organised, creative, personable, and supportive

· Your role will also include researching and securing venues, planning and managing our events' calendar, negotiating quotes and agreements with vendors, assisting with event marketing, monitoring timeframes and budgets, networking, and delivering on event brief objectives

· Your creativity, organizational skills, and vision will assist our organization in amplifying brand visibility, enhancing member engagement, relations, and improve our organization's growth through events that effectively communicate YPO SLC values, goals and objectives

· Work hours vary daily due to the events calendar and chapter initiatives..

Core Duties:

· Bringing events to life by working collaboratively with the Learning Officer and other Exco members

· Finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing, organizing accreditation, managing risk and presenting post-event reports

· Ensuring SOP’s are followed for the successful exection of events: calendar, invitation, reminders, event set-up and speakers, day chair, the speakers requirements / needs are confirmed, venue is planned and in place including post event follow up – thank you to speakers, attendies, day chair and reporting post event in regards to attendance, survey scores etc

· Member support and troubleshooting with regards to access to systems, plarforms and portals

· Maintaining standards of practice for the booking systems, invoice systems, and other processes

· Assist in arranging board meeting dates and venues

· Drafts chapter committee meeting agenda and presentations

· Works with chapter officers to ensure completion of tasks in shared task manager

· Takes responsibility for chatper minutes during meetings and circulates for approval

· Responsibility for event management, venues, catering, RSVPs, name tags, dietary requirements seating etc

· Works with chapter chair to address any issues or administrative tasks that require approval

· Keeps calendar of events updated on member portal

· Assists with prepartation of workshops for the chapter and occassionaly YPO

· Meets regularly with chapter officers to coordinate admin tasks and provide regular updates

· Circulates program of events to members, and resources, distributes updates, via email, marketing materials and calendar invitations

· Attends onsite meetings at selected venues performing walk throughs and venue checks

· Managers chapter surveys, creation and distribution

· Coordinates with suppliers (venues, photographers etc)

· Reporting

· Payment processing management

Required Skills and Experience:

· Shows initiative

• Proficient event planning experience and excellent client management skills
• Great energy and love working in a fast-paced environment, while maintaining composure in stressful situations
• The unusually perfect balance of being creative and having strong organisational and management skills
• The ability to influence and interact at all levels to establish productive relationships with colleagues, brands, agency teams, and suppliers
• Comprehensive knowledge of current and future trends, ensuring events remain appealing and competitive

· able to work unsupervised, independent

· Flexible, efficient and able to work effectively with the chatper manager and chapter officers

· Diplomatic

· Detail oriented

· Willing to travel

· Creative and confident

· Able to manage multiple projects and deadlines

· Service oriented with a positive ‘can do’ attitude

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

[What you will be working on]

As a FRAP business partner, you will be responsible for supporting the IT division by providing advisory on their procure to pay activities. This role requires extensive cross-functional partnership with various stakeholders.

Key responsibilities will include:

1. Engaging with relevant internal and external stakeholders on:

• Budget management such as budget analysis/evaluation, budget preparation, monitoring and reporting

• Procurement activities such as policy formulation, co-solution and vetting of procurement requirement specifications and approvals for compliance with procurement policies, guidelines and processes.

• Financial reporting and management which include accounts payable activities such as payment review and processing, fixed assets and tax accounting as well as the use of data analytics to derive relevant insights and trends.

2. Identifying opportunities for continuous improvement, while keeping abreast of policies, processes and key risks.

[What we are looking for]

To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 5 years of relevant experience, preferably in the areas of procurement, audit, and/or accounting.

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work effectively under pressure or on multiple priorities and projects.

• Knowledge in either IT procurement, financial controls, and/or Government Procurement Instruction Manuals would be an advantage.

• Proactive, self-motivated, and able to deliver in a fast-paced environment.

• A keen learner with a strong drive for operational excellence.

• Singaporean/PR

Purpose of your role

We're looking for an outstanding Partnership Manager to join our Singapore commercial team. As a crucial member of the team, you'll be the driving force behind the expansion of our client base, generating, onboarding, and acquiring high-quality new relationships through new partner acquisition and growing existing partner relationships. You'll work closely with our BDM and client management team to deliver new corporate clients, taking ownership of our success and driving revenue to new heights. This is a chance to showcase your sales skills and be at the forefront of OFX’s Asia growth.

What you do 

• Be a driving force behind OFX's client base growth by establishing new partnerships and strengthening existing ones, putting you at the forefront of our exponential growth
• Use your sales expertise to take the reins of our existing consumer and corporate partnership leads, continuously expanding and maturing the program and scaling our success to new heights
• Showcase your sales skills by presenting and explaining OFX's value proposition, products, and services to potential partners and clients, driving success and growth
• Collaborate with OFX's broader team to stay ahead of industry compliance regulations, legal adjustments, product advancements, and distribution channels, putting OFX ahead of the curve
• Exceed KPI targets with your commitment to success, track and record your activity on accounts, and use your skills to support closing deals, driving success and growth for our team

The role

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.