Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Responsibilities:

• Handle and resolve end to end post-sales queries in Japanese language for non-English speaking clients (in writing) regarding advertising products across email and chat channels
• Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
• Develop as a subject matter expert across assigned product area and mentor fellow team members

Requirements:

• BA/BS degree or equivalent practical experienc with 2+ years of Technical Customer support or Operations experience
• Business proficiency (written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients via emails and live chats
• Fluent with social media products usage and basic understanding of Advertising industry
• Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Senior Mortgage Consultant

How do you future-proof your mortgage career in the age of digitalisation and A.I.?

Cross over to advisory role to spend more quality time at home with young kids and aging parents (priceless). Not only that, earn even more from building true recurring income for retirement from a growing base of clients over the years.

Leads is the lifeblood of a sales professional. Join a 9-year old brokerage firm with exploding leads. We have a proven system of generating leads over the years, which has doubled in 2023, leading to an urgent need to assemble an A-list team of consultants quickly.

Benefits of Joining A Broker

1. Access quality leads who search google with intent

2. More time for family with flexible hours & greater control

3. Basic pay gives you a safety net as you start your career as a broker

4. Recycle your client base when you work with more than one lender

5. Double your conversion with a proven cycle-based methodology

6. Career stability with prospect of employer CPF, performance bonus, etc.

7. Management role for high-performers including becoming directors, minority shareholders

8. A bigger purpose with meaningful work well into retirement years

Who Are We Looking For?

· Our ideal candidate is a mid-career mortgage specialist in banks with 3-5 years of experience

· We may consider candidates in other financial sales roles like RM, FA, etc, with demonstrated service excellence and a strong clientele base

Why Join Us?

Embark on an exciting journey in our growth phase (2023-2030) as we build an A-list team of consultants inspired by a common vison & purpose:

“To deliver value to clients at all 5 levels and become that trusted authority in mortgage solutions. We do that through innovative processes, use of technology with human touch, data-driven methodology and, most importantly, a sales culture of integrity & honesty. For longer-term sustainability and client care through the generations, we are also building a system & structure for our people which promises career progression, personal growth, job fulfilment, sabbatical & cover duties, even retirement cashflow.”

Our Vision

“To free people from the stress of mortgages and create a retirement income, for both employees and clients, so as to empower them to live their dreams and do good in the community we operate in.”

We are building a sales culture with a difference and a system for achieving financial independence. Listen to what our director has to say about the journey so far. Speak to us if you want to break away from stressful targets & high thresholds to meet every quarter.

This is a full-time position with attractive basic plus commission pay structure leading to high remuneration. Monetary compensation aside, if you care about longer-term career sustainability, employee welfare and social cause, we’ll love to talk to you.

Since our inception in 2014, MortgageWise.sg has attained thought leadership status in the Singapore home loans & mortgage planning space.

What You Must Possess:

A good diploma/degree with min. 3 years of experience in sales. And do you have the “GIFTS” we are looking for?

Growth mindset

Integrity in selling

Faithfulness in delivering your promises

Team player mentality

Speed in getting things done

(NOTE: Financial advisors looking for leads via part-time role need not apply. Only Singaporean candidates will be considered. You will only hear from us if you are shortlisted. We thank you for your interest.)

Apply for Position: https://www.mortgagewise.sg/recruitment/

Social Cause & Pledge: https://www.mortgagewise.sg/social/

Cycle-based Approach: https://www.mortgagewise.sg/interest-rate-cycle/

Testimonials: https://www.mortgagewise.sg/testimonials/

Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the team
The User Escalations team offers a single point-of-entry for all non-executive user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users.Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place.This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up.

What you’ll do
Responsibilities
Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution
Communicate directly with users to solve the most painful problems, via email and phone
Be accountable for timely and accurate resolution for all User Escalations within agreed service levels
Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely
Conduct thorough, data-driven root causes analyses of escalations, and work with partner teams to validate findings
Share findings and insights with leaders through forums and presentations
Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users’ first mentality
Challenge the status quo, identifying how and where Stripe needs to improve to better serve users
Help build the team and process from the ground up
Support training and socialization efforts for process adoption across Stripe
Build relationships with partner teams and drive accountability for completion of remediations
Understand and help influence the relevant product roadmaps that will address the most frequent user escalations

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements
Experience leading multiple concurrent projects
Analytical rigor and the ability to use data to inform decisions; comfort with SQL is a plus
The ability to navigate Stripe’s org and work cross functionally with SMEs
Sound judgment and impeccable attention to detail
Deep sense of customer care and users-first perspective
Unflappable, exothermic energy under pressure
Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience
Solid stakeholder management skills and an ability to influence others to drive progress
A sense of urgency and a drive to see issues through to resolution

Hybrid work at Stripe
Our Chicago, Dublin, and Singapore teams spend at least 50% of their time in their local offices. We believe that more in-person interactions will contribute to better results for our employees and Stripe. Increased office time allows for improved collaboration, efficiency, and informal learning opportunities, fostering a stronger community and building our culture. We will apply the insights gained from these initial three locations to continue refining our hybrid approach.

Pay and benefits
The annual salary range for this role in the primary location is S$100,000 - S$150,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Job Responsibilities:

• Support and manage front office trading applications used in Derivatives Trading requirement.
• Collaborate with stakeholders to investigate and resolve application-related problems.
• Monitor trading system performance, identify potential issues, and implement preventive measures.
• Participate in new projects and provide technical client trading platform onboarding.

Requirements:

• Diploma or Bachelor's degree in Computer Science or related field.
• Knowledge of front-office trading systems, OMS, and market data platforms is an added advantage
• Independent, analytical, proactive and has good communication and interpersonal skills
• Able to work in rotating shift and Public Holiday

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Virtu is a leading financial firm that leverages cutting edge technology to make markets, deliver liquidity, provide innovative, transparent trading solutions and that operates multilateral trading facilities. Virtu trades on over 235 venues in 36 countries worldwide, with a global client base and has offices in North America, EMEA and Asia Pacific regions.

THE ROLE

Our Operations team is looking for a Trading Operations Specialist to support the client bookings and reporting for equities trading across the Asia Pacific region. This team is responsible for managing the clearance, settlement, and reconciliation of all trades and positions on behalf of the firm’s clients. In this role, you'll collaborate closely with traders, finance, compliance, brokers, custodians, and firm customers to ensure timely settlement of trades, accuracy of books and records, and avoidance of unanticipated risk to both the firm and its customers.

We look for candidates with some technical experience, as you will also have the opportunity to work closely with software engineers to automate and enhance the robustness of the firm’s operations workflows. Trading Operations Specialist not only become experts in the logistics and mechanics of trade clearance and settlement, but they also play a crucial role in the ability of the firm and its clients to conduct trading efficiently and safely. They also represent the firm when dealing directly with external parties, so must be willing to handle the responsibility even when under pressure to perform.

THE CANDIDATE

• 2-3 years’ experience in HK and Asian equity markets settlement in an institutional context (banks or other trading firms).
• A solid understanding of middle and back office systems, and clearing and settlement cycles.
• Excellent communication skills in both written and spoken English. Chinese will be a plus.
• Ability to navigate through systems and diagnose issues.
• Familiar with MS Excel and Outlook
• Proactive, willing to learn and able to work under pressure
• Attention to detail and a customer service attitude
• Some late / on call work required

YOU’RE JUST RIGHT FOR VIRTU IF YOU WANT:

• A smaller team environment with 3 - 8 professionals in Asia Pacific
• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on all sides of the business
• The energetic dynamism of financial markets
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance

THE PROCESS

After passing an application screening, candidates will be contacted by representative from our HR team.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Summary

Enhance / Develop competitive Value Chain product & packages through understanding and meeting customers’ expectations especially at the point of vehicle sale to facilitate the entry into Toyota brand and delighting the customers through the ownership journey.

Job Description

1. Value Package Enhancement / Development.

• Timely grasp market/industry trend and competitor’s Value Chain package offer

• Analyse current performance of existing value packages that includes financing, leasing, insurance, maintenance packages for all markets.

• Identify performance gaps / enhancement opportunities and collaborate with relevant functions to understand the cause of gaps through voice of customers to devise improvement actions.

• Align direction and build consensus with relevant functions to implement the actions.

• Monitor the progress, review actions, and expand accordingly.

2. Insurance Business.

• Responsible for improving vehicle insurance penetration & renewal rate in each market.

• Collect data, analyse and evaluate current performance and adequately assess each country’s target setting.

• Identify & understand the cause of performance gaps and initiate feasible countermeasures.

• Discuss & align with the relevant stakeholders to implement improvement plans.

• Drive the actions, monitor the results and review actions accordingly to ensure short to mid long term target achievement.

3. Projects.

• Where required, support team members on other project work.

Job Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, Business, Engineering or related field.

• 2-5 years working experience in Marketing or Finance.

• Fresh graduates with strong numeracy, structured & analytical mind with problem-solving aptitude are welcomed.

• Good business acumen with good understanding of Sales & Marketing techniques / tools.

• Meticulous, self-motivated, a team player and able to work under pressure.

• Good initiator with strong multi-task and time management skills.

• Strong presentation, communication ability (both written and spoken) and interpersonal skills with the ability to communicate with all levels of stakeholders across functions and get buy-in on key decisions.

• Ability to work in a fast paced, dynamic and multicultural environment.

• Open to travel for business.

Skillset (Nice to have)

• Microsoft Excel & Power Point.

• Pricing, Product Planning, Cost & Profit Management.

• Project Planning & Management.

• Business / Budget Planning.

• Market research, analyzing data & presenting findings.

Job Summary

Establish & implement a profit management framework that promotes cross-functional / entities collaboration to define a justified target, review results and identify gaps / opportunities to support cross-functional action planning.

Job Description

1. Establish Profit Management framework for Value Chain business.

• Discuss & align with regional profit team & other counterparts to ascertain the profit management scope & requirement.

• Establish & align with relevant functions, a clear linkage between sales performance indicators and the resulting profit by function.

• Explore & propose ways to systemize the target setting, data collection and review process.

2. Support regional profit team and counterparts on target setting and review.

• Collect data, analyze and evaluate target proposals from the counterparts.

• Identify gaps or opportunities and establish a recommended target position.

• Discuss and align with counterparts on the identified gaps / opportunities.

• Support counterparts where necessary, on their gap / opportunity closing activities.

3. Projects.

• As and when required, support regional profit team and other counterparts to visualize sales & profit at a functional, vehicle model or country level.

• Identify gaps and opportunities to support the counterparts on action planning.

• Where required, support team members on other project work.

Job Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, Business, Engineering or related field.

• 2-5 years working experience in Finance or Business/Profit Management.

• Fresh graduates with strong numeracy, structured & analytical mind with problem-solving aptitude are welcomed.

• Good business acumen and able to understand business concepts.

• Meticulous, self-motivated, a team player and able to work under pressure.

• Good initiator with strong multi-task and time management skills.

• Strong presentation, communication ability (both written and spoken) and interpersonal skills with the ability to communicate with all levels of stakeholders across functions and get buy-in on key decisions.

• Ability to work in a fast paced, dynamic and multicultural environment.

• Open to travel for business.

Skillset (Nice to have)

• Microsoft Excel & Power Point.

• Pricing, Product Planning, Cost & Profit Management.

• Project Planning & Management.

• Business / Budget Planning.

• Market research, analyzing data & presenting findings.

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Japan market.
• Communicate with the local candidates and counterparts based in Japan to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients based in Japan via calls and emails.

Our client is a leading financial services company with presence across Southeast Asia, UK & ANZ.

Responsibilities:

• Engage in the end-to-end progression of BI & Data solution projects, starting from identifying pain points to implementing comprehensive solutions.
• Translate business requirements into analytical specifications for the development and implementation phases.
• Identify opportunities and lead the enhancement of data solutions through automation, statistical models, dashboards, or machine learning.
• Analyse and interpret data to transform business challenges into effective data solutions while acquiring domain business knowledge.
• Design and establish an analytics framework to uncover actionable insights, empowering the business team to make data-driven decisions.
• Facilitate communication with key stakeholders from the business and database support teams, fostering cross-team collaboration to gather essential information and enhance the data solutions comprehensively.
• Provide training and support to business users, promoting the adoption of a data-driven mindset during project initiation and implementation.

Requirements:

• Ideally possess a Bachelor's Degree or higher in Computer Science or Statistics.
• Demonstrate at least 5 years of proven project experience in the Business Intelligence and Data Analytics domains.
• Showcase experience in designing, setting up, and implementing data-driven insight frameworks.
• Proficient in SQL, Python, and Data Visualization tools.
• Experience in user growth, metrics creation, A/B testing, and data modelling.
• Background in banking and fintech is advantageous.
• Exhibit excellent stakeholder management skills.
• Possess an analytical and results-oriented mindset, capable of addressing ambiguous problem statements and making insightful assumptions.

Reg No: R1981018
BeathChapman Pte Ltd
Licence No 16S8112

This presents a thrilling prospect with a well-established chemical manufacturing company, where you will taking charge of directing and executing research and development projects, showcasing your leadership in driving innovation. Simultaneously, position yourself as a key technical leader within the NAD domain, offering advanced technical support to both external customers and internal teams, thereby playing a pivotal role in the advancement of technological expertise.

1. Drive the establishment of the NAD lab in Singapore:Take a leading role in setting up the NAD lab in Singapore, contributing essential scientific insights to guide the selection of analytical equipment, capabilities to be developed, and the creation of pertinent testing protocols. Additionally, mentor junior colleagues and actively participate in the execution of R&D projects.
   
2. Assume a pivotal role as the primary technical leader in NAD:Step into the role of the key technical lead in NAD, focusing on advancing personal knowledge and expertise in the field while simultaneously enhancing Croda's intellectual property and capabilities.
   
3. Effectively plan, execute, and monitor project progress:Take charge of planning, executing, and overseeing project timelines to ensure timely results. Adapt to unforeseen projects that demand immediate attention by reorganizing the workloads of both yourself and others.
   
4. Cultivate relationships with influential technical decision-makers:Develop strong relationships with key technical decision-makers and influencers, aiming to shape technology decisions both externally with customers to promote Croda products and internally for technology development choices.
   
5. Establish authority in NAD:Gain recognition as an authority in NAD through initiatives such as customer visits, showcasing Croda's technical expertise in presentations at trade exhibitions and conferences, contributing to scientific publications, and collaborating with Croda manufacturing sites.
   
6. Innovate solutions for complex customer problems:Develop innovative solutions for customer problems, especially those that are intricate and lack a complete data set. Provide training to the sales team, agents, and customers.
   
7. Support product launches creatively:Utilize a creative and viable approach to support both new product launches and existing product ranges. This involves the development of new test methodologies and the execution of laboratory experiments.
   
8. Identify opportunities for new projects and enhance market knowledge:Actively identify opportunities for new projects, continually enhance knowledge of market areas, and stay informed about relevant scientific techniques. Communicate findings with the business as necessary.

Requirements:

• Ph.D. in a relevant field with >6 years of post-doctoral experience.
• Familiar with the design and evaluation of different vectors (e.g., lipids, polymers, peptides, etc) for NAD. This includes, but is not limited to, the operation of a microfluidics system to formluate LNP; physical-chemical characterisation (e.g., API encapsulation, quantification of loading efficiency, particle size and surface charge); evaluation of in vitro transfection effiency and toxicity; in vivo biodistrubution and toxicity.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Job Description & Requirements

Main Purpose:

Ensure the seamless and efficient operation of IT functions across Apex Singapore and Hong Kong, with a specific emphasis on managing and optimizing Salesforce applications, general IT systems, and support services. This role involves overseeing the maintenance, security, and performance of IT hardware, software, and network infrastructure to enhance organizational productivity and enable informed decision-making through timely and accurate business report generation.

The Salesforce Administrator - IT Operations Specialist will collaborate with cross-functional teams, external vendors, and end-users to address IT needs, implement technological advancements, and ensure compliance with industry standards. The goal is to drive a reliable, secure, and technologically advanced IT environment aligned with the organization's strategic goals, supporting business growth and success.

Roles and Responsibilities

Salesforce Administrator:

1. Manage and enhance the existing Salesforce application, including troubleshooting and reviewing functionalities.
2. Generate comprehensive business reports and develop new reports as required.
3. Liaise with external Salesforce vendors for all related needs.

General IT:

1. Oversee and maintain all IT systems, covering hardware, software, and network infrastructure.
2. Provide technical assistance to retail outlets, addressing computer and software concerns, conducting troubleshooting, and swiftly resolving technical issues.
3. Collaborate with internal teams to understand and address IT needs and specifications, ensuring seamless operations across all sites.
4. Generate business reports using Salesforce and NOVA POS systems, presenting pertinent data and insights to stakeholders.
5. Stay abreast of the latest technological advancements and suggest relevant solutions to enhance IT infrastructure and operations.
6. Regularly perform system audits to detect potential problems and implement necessary upgrades or enhancements for optimized performance.
7. Oversee data security and backup systems, ensuring the safeguarding of sensitive information.
8. Support other departments in setting up and maintaining domains and websites.
9. Provide training and assistance to end-users on IT systems, imparting essential guidance and knowledge for efficient technology utilization.
10. Liaise with external vendors and service providers to resolve technical issues, manage contracts/subscriptions, and maintain peak performance of IT systems.
11. Stay informed about industry trends and advancements, proposing and implementing best practices to elevate IT operations.

Requirements:

1. Possession of at least a Diploma in Computer Science, Information Technology, or a related field.
2. Salesforce Administrator certification is mandatory.
3. Demonstrated experience in an IT Manager role or a comparable position, preferably within a multi-location retail setting.
4. Proficient in computer systems, hardware, software, and network infrastructure.
5. Familiarity with NOVA POS systems is advantageous.
6. Effective problem-solving and troubleshooting aptitude, efficiently handling technical challenges.
7. Strong communication and interpersonal skills, facilitating effective collaboration with teams and stakeholders.
8. Ability to work both independently and in a team-oriented setting, adeptly managing multiple tasks and priorities.
9. Prior experience in the retail industry is highly desirable.
10. Proficient in English speaking and writing.

Telenor Group is world’s leading telecommunications company across the Nordics and Asia with 158 million subscribers and annual sales of around NOK 99 billion (2022). We are committed to responsible business conduct and driven by the ambition of empowering societies. Connectivity has been Telenor’s domain for more than 160 years, and our purpose is to connect our customers to what matters most.

We have a leading Nordic position in mobile, broadband and TV services, as well as substantial activities in subsidiaries and joint venture operations, including mobile financial services and online classifieds in the Asia region. Worldwide, Telenor Group and our operations’ teams are 14,000 people strong.

Telenor Procurement Company (TPC), established in 2017 and based out of Singapore, operates as a subsidiary of the Telenor Group. We deliver Global Category Management as a service to the Telenor Business Units and beyond, taking full responsibility for the end-to-end Sourcing process and performance of global spend categories. Functioning as one Global Procurement team across all Telenor markets, we enable Telenor’s strategic ambitions by becoming a centre of expertise in the pursuit of efficient operations. TPC seeks qualified procurement professionals that are comfortable working in a global setup in the fast-paced Telecom field.

For more information, please visit our website : https://www.telenor.com/about/our-companies/other-units/telenor-procurement-company/

About the role

Finance Specialist reports to Director - Head of Financial Reporting - Finance. Key responsibilities include:

• Maintain, review and quality assure accounting data in a timely fashion in compliance with IFRS/SFRS and adhere to ICFR procedures for proper documentation, record keeping, presentation and disclosures

• Review and supervise work performed by team, providing guidance to overcome challenges and support in knowledge sharing, team building, competency development initiatives

• Ensure timely, accurate and high quality delivery in terms of internal/external audits and compliance reviews, identifying areas of improvement and implementing initiatives to simplify, automate and standardize processes, system and work routines

• Manage and own voluminous account reconciliations with vendors, customers, other stakeholders in an efficient manner

• Implement and maintain strict control environment in compliance with best practices, generally accepted accounting principles, Telenor Group policies and procedures

• Supports the Director/Manager Finance and responsible for the administrative and operational activities within finance function

• Maintain up to date records of forecasts, budgets and update variance analysis on monthly basis

• Supports on quarter rolling cash forecast to ensure healthy liquidity position of the Company

• Coordinate with accounting support team for information provisioning, reconciliation with internal systems and external party records

• Actively coordinate with internal users/cost centers/functions for efficient processing of information and minimizing delays

• Supports in month end accounting process, group reporting and annual auditing matters

Main tasks

• Responsible for administrative and operational support related to finance and accounting functions

• Coordination with internal and external stakeholders for timely support

• Demonstrate and practice change and constant improvement initiatives, challenges status quo and develop new ways of work to support the transformational journey to simplify end-to-end processes

• Actively participate and contribute in improving the overall finance and accounting function and build environment of trust and respect with all stakeholders

Profile

• Broad understanding of end- to- end accounting and finance functions

• Strong analytical and problem solving along with data analysis and handling capabilities

• Result oriented, demonstrating excellent collaboration abilities

• Able to work with a high degree of execution power and passion and deliver on stringent timelines

• High level of integrity and ethics

• Strong ability to communicate and interact effectively across organizational and cultural boundaries, internal and external

• Demonstrate commitment, maturity, flexibility and speed in response to business needs and operational challenges

• Attention to details, ability to handle large volume of data and information

• Excel, Words and Power Point skills are required for this role

Competence Requirements

· Minimum 2-3 years in a finance and core accounting roles

· Bachelor degree in finance/accounting discipline with good understanding of SFRS/IFRS

· Advance user of Office tools and applications like Excel, Word, PowerPoint, etc.

· Experience using ERP systems would be an advantage

Location: East

Working Structure: Hybrid

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

Requirements:

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Company Description

Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained CE marking and HSA approval and booked revenues from large implant companies and hospitals. It has recently won the Innomatch grant from the Temasek Foundation (one of 6 among 256 companies across 32 countries) and is currently deployed in some of the largest public hospitals in Singapore. KIMIA Recover is a comprehensive recovery management solution that provides a reduction in the number of hospital visits and complications. The product was also the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major public hospitals and orthopedic clinics. Their digital therapy platform comprising of KIMIA Assess and KIMIA Move products, uses artificial intelligence technology for digital MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients and is being adopted by some of the largest private healthcare providers in the region, along with large corporate players.

Job Summary

We are searching for a dynamic and motivated individual to join our team as a Customer Success Specialist. In this pivotal role, you will be entrusted with ensuring an exceptional user experience and client satisfaction. Your responsibility will involve cultivating strong relationships with clients, comprehending their needs, addressing concerns, and guiding them toward successful outcomes. The ideal candidate must possess outstanding communication skills, a customer-centric approach, and the capability to establish and uphold relationships.

Responsibilities:

• Be the main contact for our customers, building strong relationships and making sure their voices are heard within Kinexcs.
• Help customers get started with our products and guide them through the process.
• Keep an eye on how customers are using our products, offering advice on how they can achieve optimal results.
• Respond to any questions or issues customers have in a friendly and timely manner.
• Collaborate with different teams like product, support, and operations to solve problems and meet customer needs.
• Learn all about our products and stay up-to-date with new features and trends.
• Review clinical protocols, handle grant submissions, and manage other clinical and administrative tasks necessary for conducting clinical work.
• Lead as well as support the sales of products to clients, ensuring effective communication and understanding of their needs and achievement of sales targets set by the company.
• Work with customers to set and track goals, creating plans to help them succeed.
• Identify opportunities to suggest other products or services that could enhance customer experience.
• Gather feedback from customers and share it with our team to continuously improve our products.
• Ensure customer satisfaction, fostering long-term relationships and retention.
• Regularly engage with customers to check on their experiences, address concerns, and learn from their feedback.
• Be a friendly face for Kinexcs, sharing success stories and promoting our products to potential customers.
• Perform other related or unrelated duties as assigned by the company from time to time.

What You Need:

• Diploma or Bachelor's degree in a relevant field (preferably in Healthcare or science-related field), or equivalent practical experience.
• Willingness to travel when required.
• Ownership of a motorbike or possession of a valid motorbike license in Singapore will be an added advantage (transport allowance provided).
• Proficiency in both written and spoken English. Proficiency in Mandarin, Tamil, or Malay would be an additional advantage.
• Minimum of 2 years experience in customer-facing roles, with a strong preference for candidates with experience in medical or wellness-related industries.
• Excellent written and verbal communication skills, with the ability to effectively engage with clients and build rapport.
• Strong problem-solving and analytical skills, with the capacity to identify and address customer needs and challenges.
• Demonstrated ability to manage multiple clients and effectively prioritize tasks.
• Self-motivated, proactive, and capable of both independent work and collaborative teamwork.

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Provide HR support for non-English speaking colleagues based in Korea and answer their queries.

Requirements:

• Minimum of 3 years related experience in employee support with good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Bachelor's degree or equivalent in Human Resources Management, Business Management or relevant field
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To require use of Korean language.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Overview

In this role, you will collaborate and knowledge share across the organisation and our client portfolios. Building collaborative relationships with key stakeholders, being persistent in delivering a world-class service and obsessed with mastering new technologies, tools and ideas are all attributes required for this role.

We are looking for someone with experience in recruitment. You will be given the runway to start /amplify your recruitment journey with the best-in-class resources and experienced mentors and market leading clients to work with.

Take this opportunity to join the exciting and fast paced Executive Recruitment industry with a structured career path to take you all the way.

• You will support the team to execute recruitment assignments within the assigned industry.
• Working strategically with your colleagues/clients to deliver best in class recruitment solutions and managed services.
• Building an in-depth knowledge of the industry to provide your network within market insights and insightful expertise.
• Building a comprehensive candidate network within your assigned market.
• Working within deadlines to deliver hard-to-find candidates for niche vacancies.
• We look for driven, motivated and ambitious individuals who have a passion for winning and service excellence.

Applicants should have an interest in the Recruitment industry and should have a basic understanding of what we do.

Experience and Qualifications:

• We’re looking for driven, motivated and ambitious individuals who have a passion for winning and service excellence.
• Applicants should have an interest in the Recruitment industry and should have a basic understanding of what we do.
• Candidates with prior experience from recruitment agencies, in house or RPO teams will all be preferred.

Our Culture:

A career with EBC revolves on several key principles. Firstly, joining a mature, high performing group of experts requires people with a strong strategic, highly focused and collaborative approach both internally and across all clients and candidates. Secondly, our commitment to new ways of working and enablement, data-driven decision-making and AI technology is not just held by upper management but is lived and breathed throughout the organisation. We aim for all new joiners to hold good passion and commitment to innovate, share new ideas and work in forward thinking ways like these. Lastly, and perhaps most importantly, we are a boutique who values internal relationships as much as external. Being persistent in delivering a world-class service and interactions across colleagues, clients and candidates alike is paramount.

Throughout your journey, we are committed to your success. On hand you will always have the high powered and finessed support – not just from the experienced mentors on your team at your doorstep, but also the supporting technology, our lead network and our best-in class enablement support function.

This is what your career at EBC could look like: www.ethosbc.com/careers

About the Company:

Established 2005 in Sydney, Ethos BeathChapman’s mid-sized agility and solutions-focused approach enables us to flex where traditional recruitment agencies have failed, and scale beyond the reach of small boutiques with executive recruitment solutions that address the client’s specific needs.

In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Fintech, Technology, Legal & Compliance, Industrial, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has six offices worldwide in AUS, Singapore, Hong Kong, Japan, Netherlands and the UK. We own Quay Appointments in ANZ.

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

Function and Duties

-> Secretariat support

• Provide secretarial and administrative support to the Senior Directors within the organization.
• Organize business travel including reservation of hotel accommodation, ticketing, travel documents application etc. for the Senior Directors and their staff, as well as for overseas visitors.
• Preparation and submission of travel expense reports for the Senior Directors.
• Organize meetings, workshops, conferences by providing logistics supports such as inspection of venue, invitation, coordinate agenda, confirmation of participants attendance, hotel reservations, transport etc.
• Organize and maintain an up-to-date filing system.
• Coordinate Company townhall sessions and assist to organize company events/functions.
• Provide secretarial support for company management meetings

-> Handle day-to-day administrative and front desk reception duties including:

• Attending to visitors;
• Phone calls;
• Booking appointments/meeting rooms;
• Stocking the pantry;
• Sorting/ filing documents;
• Data entry;
• Arranging couriers for mail;
• Maintain safe, neat and tidy office/pantry areas etc.

-> Responsible for office and operations admin-related tasks including:

• Sourcing & purchasing of corporate name cards, gifts, printing material, stationery, and office pantry provisions etc.;

-> Supporting HR department with updating training courses calendar, sending of gifts/wreaths and organizing of HR related activities.
-> Any other administrative tasks assigned.

Qualifications and Technical Job Requirements

• Minimum Diploma preferably in Business Studies/Management or a relevant discipline.
• At least 5 years of relevant reception / administrative support experience in a corporate setting.
• Ability to multi-task and work independently with attention to detail.
• Excellent organizational and time management skills.
• Possess PC skills with MS Excel/Word/PowerPoint, Outlook and calendar management.
• Good Communication and Interpersonal skills.
• A passion to learn, grow and be involved.
• Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.
• Flexible Work Arrangements will be limited due to a number of office responsibilities.

Success Criteria for Position

• Desire to grow and advance in the role and unafraid to shoulder more responsibility.
• Open to learn, take part in company initiatives and also surface creative employee engagement programmes.
• Meticulous and creative.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint