Responsibilities
ā¢ To provide 24 x 7 support for Data Center running on 12 hours shift
ā¢ Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
ā¢ Resolving the incident/problem onsite
ā¢ Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
ā¢ Generating the relevant administrative records and reports.
ā¢ Introducing and integrating new technologies into existing environments
ā¢ Applying operating system updates, patches, and configuration changes
ā¢ Adding, removing, or updating user account information, resetting passwords, etc.
ā¢ Answering technical queries
ā¢ Maintaining the configuration of the system
ā¢ To implement Service Request and Change Request
ā¢ Contacting OEM/Vendor for technical support
Requirements
ā¢ Degree/Diploma in Computer Science/Electronics/IT or equivalent
ā¢ Minimum 1 year of relevant working experience in IT infrastructure operation
ā¢ Preferably with Microsoft Certification and/or ITIL certification
ā¢ Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS , Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery & Symantec Endpoint Protection
ā¢ 12 hrs shift working
Licence no: 12C6060