THE TEAM

The Call Centre/ Box Office team is responsible for managing large quantities of customer queries through inbound/outbound calls, via email and providing on-site assistance in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible.

THE JOB

To provide high quality service meeting Ticketmaster’s standards across all incoming contact center channels, including but not limited to:

• Customer Care
• Accessible Sales
• Box Office/ Ticket Resolution

WHAT YOU WILL BE DOING

• Handling incoming and outgoing calls to efficiently address fan needs over phone.
• Respond to fan enquiries via electronic communication
• Assist Box Office/ Ticket Resolution counters with ticketing enquiries and basic technical support and escalate where necessary
• Other duties as required and directed

WHAT YOU NEED (or TECHNICAL SKILLS) FOR THE JOB

• Great Interpersonal Skills – Have the ability to relate to people on all levels and establishing rapport and displaying patience where necessary.
• Effective Communicator - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when addressing and responding to fan enquiries. Effective listening skills are also paramount.
• Computer and Numeracy Literacy - Ability to use Microsoft Office based computer packages and is tech savvy. Typing skills with high accuracy a plus. Capable to track data entered and track transactions processed.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.

WE WANT YOU IF YOU ARE (BEHAVIOURAL SKILLS)

• Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Call Centre experience is advantageous but not mandatory.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving Individual - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Attentive to details – Ability to provide detailed and helpful information to fans and is focused on delivering effective solutions and maintaining fans loyalty
• Positive Attitude and able to work independently - Possession of “natural energy” with a proactive focus.
• Due to PCI compliance requirements a police clearance check is required to perform this position.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Job Summary

You will be working with our client in the financial industry. You will be working in a fast-paced environment that requires the ability to manage multiple priorities and needs of stakeholders, while responding to changes and development.

Responsibilities

• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements.
• Translate business requirement into infrastructure design.
• Work with service providers to design, develop, deploy and configure infrastructure to meet resiliency, availability and data integrity needs.
• Ensure compliance to Technical Architecture and internal IT Policies.
• Manage Infrastructure projects and services to support application systems environments.
• Request to provision new VMs for new systems.
• Manage system architecture, resource planning, infrastructure performance and system hosting environment from server hardware till OS layer (Excluding hypervisor and Storage) in support of new applications.
• Main infrastructure single-point-of contact for all new application system initiatives and to support/assist in application architecture design, integration and acceptance and infrastructure performance testing.
• Handover Infrastructure and Systems standard operating procedures and day-to-day performance/availability monitoring to Operations Engineer upon commissioning and completion of PGP.
• Support Operations Engineer on Infrastructure and Systems.
• Assist in Infrastructure Architecture review, support and endorsement Review Hardening standards for OS, database.
• Hosting environment infrastructure on-boarding (design, setup, configuration, implementation, testing and commissioning of infrastructure components).
• Understand systems operations environment

Requirements

• Bachelor's Degree in Information Systems or equivalent
• Hands-on experience delivering Enterprise Data Science and / or Big Data Platforms on AWS (Preferred) or On- Premise
• Hands-on experience with Linux RHEL
• Good to have hands on experiences in Windows, OS virtualisation technologies, SAN storage and/or databases \
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Ability to analyse and identify comprehensive solutions considering all functional implications while developing a workable solution.
• Hands-on experience in in developing DevSecOps and MLOps pipelines, either on Cloud (Preferred) or On Premise (Good to have) would be an added advantage.
• Knowledge with database technologies such as Microsoft SQL Server and MySQL. Working experience with both structured and unstructured data sets would be an added advantage.
• Good appreciation of common Cyber Security Risks and Control. Knowledge on configuring popular Operating Systems (e.g.: Windows or Linux) and / or Middleware (e.g.: Apache, Nginx) against CIS standards would be an added advantage.
• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

- 1 year renewable contract

- Up to 3,000 + PB

- Monday to Friday: 9am – 6.30pm

- Novena

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 15 of closed sales calls per day for General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Renewable Contract

Location:

• Novena

Working Hours:

• Monday – Friday (9.00am – 6.30pm)

Salary:

• Up to 3,000 + PB

Requirements:

• Good to have BCP and PGI Certificates.
• Preferably have quality assurance experience and insurance products knowledge.
• Candidate must be able to evaluate and provide feedback on English and Mandarin Calls.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House, #19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary (Up to $3,200) + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Position: Customer Service Specialist (6-Month Contract)

Company: Scientific Company
Location: Science Park
Working Hours: 9:00 AM - 6:00 PM (Monday to Friday)
Employment Period: 2 Jan 2025 – 30 Jun 2025
Salary Range: Up to $3,600 per month

Job Details

Key Responsibilities:

• Process a high volume of part orders and service requests accurately and efficiently.
• Coordinate part location and pricing while managing cost and revenue accounts.
• Collaborate with engineers and inventory management teams to fulfill customer needs promptly.
• Accurately calculate pricing for part orders and returns, considering factors like foreign currency rates, customer contracts, and discounts.
• Ensure correct cost and revenue allocation for parts, labor, and expenses, requiring familiarity with COGS accounts, service types, and areas.
• Determine shipping methods based on part specifications, customer contracts, and issue severity.
• Liaise with Accounts Receivable to resolve billing issues.
• Maintain professionalism and excellent working relationships with colleagues and customers.
• Support team-building activities and participate in process improvement initiatives.
• Handle ad-hoc tasks as assigned by supervisors.

Requirements:

• Experience: 2-3 years in sales support or order processing/fulfillment roles.
• Skills: Strong communication, attention to detail, and customer service abilities.
• Availability: Must be able to start on 2 Jan 2025 (no earlier or later).

To Apply:
Email your resume to:

Our client is a global MNC in Chemical Manufacturing Industry. Due to business needs, they are now recruiting a Chemical Procurement Specialist to be part of their Procurement Team. They are located in the West - easily accessible (Transportation Provided)

Duties of Procurement/ Sourcing Specialist:

• Source for both Direct and Indirect Material, as well as Equipment categories.
• Prepare and consolidate monthly savings reports and pipeline data in the procurement portal.
• Develop and implement sourcing strategies and cost-saving projects.
• Collaborate with the Regional Category Team on strategy development.
• Engage suppliers and internal stakeholders to meet project milestones.
• Develop alternative suppliers and coordinate their qualification and approval.
• Assemble contracts to ensure supply security and meet procurement goals.
• Work with the Supply Chain team on inventory control, material quality, and process safety.

Requirements:

• Diploma / Degree in related field
• Min 2 - 3 years of experience in similar industry
• Proficient in SAP / Oracle system is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Quality Assurance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Responsible for the creating and executing methods and procedures for the inspection, testing, and evaluation of the products and production equipment.
• Responsible for the designing and evaluating processes, mechanisms, and equipment used in inspection and testing.
• Responsible for quality assurance tests and statistical analyses to assess control levels and manage risks related to product quality
• Responsible for root cause analyses of incidents that necessitate corrective actions.
• Ensuring that corrective measures and deviations meet with the standards
• Ensuring that documentation is compliance with the Experienced Professional

Requirements

• Min Diploma in engineering or equivalent
• Min 3 years’ relevant working experience in Quality Management
• Certified in API Q1, Q2, ISO and other relevant auditor would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Attractive Performance Bonus and Benefits

Responsibilities:

• Manage key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Adhere to all recruitment guidelines
• Acts as an advocate for hiring managers and candidates throughout the recruitment process and provide follow up
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Step Into Your Next Career Opportunity! Training & Office Admin Specialist in Singapore

Are you a highly organized, detail-driven individual who thrives in dynamic environments? Ready to embrace continuous learning and elevate your professional journey? If this sounds like you, we’re eager to meet!

Who We Are

We’re a top-tier training consultancy with a global footprint, renowned for delivering immersive learning experiences through world-class events and large-scale exhibitions. Join us in shaping the future by empowering people and organizations with exceptional training programs.

Your Role: Making an Impact

As our Training & Office Admin Specialist, you’ll be the backbone of our operations, ensuring seamless workflows and supporting impactful training initiatives. Here’s what you’ll do:

• Administrative Tasks: Oversee inquiries, keep accurate records, and manage essential documents for training courses.
• Documentation & Reports: Prepare engaging materials, presentations, and reports to support program success.
• Learner Feedback & Support: Coordinate follow-ups, gather feedback, and contribute to cross-learning initiatives.
• Meeting Organization: Set up meetings for maximum productivity, including arranging refreshments.
• Office Management: Maintain an inviting, well-stocked workspace for the team.
• Executive Assistance: Support management with tasks like leave tracking, claims processing, and project coordination.
• Stakeholder Collaboration: Build and nurture strong relationships with internal and external partners.
• Ad-Hoc Projects: Step up to tackle diverse challenges as they arise.

What You Bring to the Table

• Qualifications: A diploma or higher education level.
• Communication Excellence: Strong interpersonal skills to connect professionally with diverse stakeholders.
• Organizational Skills: Proven ability to prioritize tasks and handle details meticulously.
• Proactive Mindset: Self-motivated and discreet in managing sensitive matters.
• Tech-Savvy: Skilled in Office 365 and tools like Canva for creating visually appealing materials.
• Creative Edge: Comfort with basic photo/video editing to enhance presentations and campaigns.

Why You’ll Love Working With Us

• Career Advancement: We’re committed to helping you grow in the vibrant training and consultancy industry.
• Collaborative Culture: Join a dynamic, innovative team that values creativity and teamwork.
• Skill Enrichment: Hone your administrative, organizational, and creative skills while working on exciting projects.

Ready to Take the Leap?

Seize the chance to contribute to a forward-thinking organization and make a tangible difference.

Apply today and unlock your potential with us!

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd

Our client, a prominent Single Family Office based in Singapore, is looking for a Day Trader to become part of their dynamic team.

Key Responsibilities:

• Analyze equity securities using technical, fundamental, and macroeconomic factors to support trading decisions.

• Maintain financial health for leveraged clients, ensuring adherence to margin requirements and managing trade settlement actions.

• Execute trades in the Hong Kong and Australian markets with precision and efficiency.

Requirements:

• A minimum of 3-5 years of relevant experience in a similar trading capacity.

• Strong analytical skills with the ability to interpret complex financial data.

• Experience in managing client portfolios and executing trades in equity markets, particularly in Hong Kong and Australia.

• Excellent communication and interpersonal skills, with a proactive approach to problem-solving.

• Knowledge of regulatory requirements in the financial sector is an advantage.

About Us

Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R23118854

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU

• Exposure to latest technologies
• Concrete project timeline

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior Network Engineer (LAN , WAN & firewall) to join their team.

About the job

Reporting to the Manager based out of asia, your role involves:

• Supporting/troubleshooting and implementation of Cisco network devices (Routers, Switches, Firewall and etc) devices across Asia
• Monitoring network performance, handling upgrades and network optimisation
• Handling and ensuring network related service requests for are responded
• Establishing service level management practices to ensure that the level of service from external service providers are defined and being adhered to

Skills and experience required
As a successful applicant, you will have at least 7 years of experience in Cisco network routers and switches.

Exposure to firewall will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to latest technology. You will get the opportunity to participate in high value projects across APAC.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU (EA: 94C3609/ R1219669)

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Highlights

• Standby support (Overseas timing)
• Global Derivatives Exchanges such as CME, EUREX, ICE, ASX, SGX or OSE
• Public & Private Cloud

Job Descriptions:

• Respond promptly to client support requests and inquiries.
• Troubleshoot and resolve issues with complex trading strategies.
• Collaborate with software and infrastructure engineers for expertise.
• Support trading applications and exchange connectivity for Global Derivatives Markets.
• Monitor critical systems and infrastructure, resolving or escalating issues as needed.
• Assist customers with order entry, risk management, and exchange connectivity issues.
• Analyze complex order and trade histories.
• Coordinate deployment and configuration of trading applications for new customers.
• Manage software enhancements and upgrades.
• Test and validate new software releases with exchanges and engineers.
• Support server and network upgrade projects with the infrastructure team.
• Provide seamless 24-hour customer support by liaising with overseas offices.

Requirements:

• Degree in Computer Science, Engineering, or related field.
• Experience with Linux OS, Linux-based server applications, and command line tools (grep, sed, awk).
• Familiarity with global derivatives exchanges (CME, EUREX, ICE, ASX, SGX, OSE) and exchange protocols (OmNet, ITCH/OUCH, FIX).
• Basic skills with tools like telnet, tcpdump, or ncat.
• Knowledge of relational databases, SQL, bash or perl scripting, and exposure to cloud providers like AWS.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092