The Survey Experience Quality Specialist will be responsible for monitoring and ensuring compliance with survey standards and regulations to maintain a high level of quality in survey experiences. This role will involve conducting audits, providing feedback, and implementing improvements to enhance the overall survey process. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for ensuring the best possible experience for survey respondents.

• Understand the Call Centre Systems and it’s concept
• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

· Support the planning, execution and delivery of assurance engagements.

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach.

· Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and communicate them to the assurance team.

Skills and attributes for success

· Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

· Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views

· Demonstrate professionalism and competence in the audit client's environment.

· Strong written and verbal communication skills

· Good project management skills

· Integrity within a professional environment

To qualify for the role you must have

· A degree in Accountancy/ Business related.

· Min 3 year's relevant work experience in the audit field

Ideally, you’ll also have

· Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY is the most globally integrated professional services organization which encompasses a separate business unit dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global market perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services to our clients.

The Extended Assurance (EA) team builds on its expertise in assessing risks and controls of financial institutions, ranging from:

• Governance, Enterprise risk management
• Environmental, Social, Governance (ESG)
• Regulatory compliance (e.g. anti-money laundering, conduct risk etc)
• Business risks (e.g. investment management, credit, payments etc)
• Operational & Technology risk management
• Emerging technology

With this, our EA team provides clients and their key stakeholders the assurance that their governance, control environment, risk management and regulatory compliance are effectively designed and operating effectively. The EA team offers this assurance through a variety of services including controls / regulatory assurance, independent assessments and internal audits.

The opportunity

You will have the opportunity to take on responsibilities that would allow you to develop a deep and professional knowledge base in markets including wealth and asset management, banking and capital markets, insurance, payment services providers and service providers to the financial institutions.

Your key responsibilities

• Deliver quality EA services to clients and their stakeholders.
• Demonstrate a thorough understanding of risk management and controls concepts and apply them to client situations.
• Collaborate to plan engagement objectives and an engagement strategy that complies with professional standards and appropriately address risk.
• Direct field work, manage engagement economics and inform supervisors of the engagement status.
• Monitor the engagement team's progress against the plan and alter it when needed.
• Supervise junior engagement team members and develop them through effectively delegating tasks and providing guidance to EA staff.
• Develop and maintain productive working relationships with client personnel, assess clients' satisfaction and proactively maintain contact with the client throughout the year.

Skills and attributes for success

• Keen interest in controls and risk management
• Foster an efficient, innovative and team-oriented work environment.
• Strong leadership and project management skills
• Able to manage multiple engagement and deadline-drive
• Strong written and verbal communication skills
• Integrity within a professional environment

To qualify for the role you must have

• A degree in Accounting, Finance, Technology, Sustainability or a related field or Certified Internal Auditor qualification
• At least 3 years of related work experience in internal or external audit field for insurance, banking & capital markets, asset management, payment industries

Ideally, you’ll also have

• Knowledge of financial sector business trends, emerging technical and industry developments.
• Knowledge of MAS regulations for financial institutions.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Position Title: Quality Controller

Location: Lentor
Working Day: 5 day work week (include weekend &PH)
Working Hours: 7am to 9pm (9 hour Shift with 1 hours break )
Salary: $4,000-$4,500

Roles & Responsibility:

• Quality control of flowers on the all production and supply chain;
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
• Assist operations by tracking, documenting, and reporting quality levels and KPIs.
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
• Develop improved standards for production and design, and create testing protocols for implementation across all service lines
• Cool chain management and improvement;
• Testing new varieties, new packaging, new processes;
• Hygiene and safety in all working areas;
• Team supervision and ability to coordinate with Operations team to ensure daily deadlines;
• Preparation of accurate and timely reports;
• Identify training needs and take action to ensure companywide compliance
• Pursue continuing education in new solutions, technologies, and skills
• Staff training and evaluation of progress;

Requirement:

• 3 Years’ experience as a QC in a fresh produce industry preferably the food industry
• University Degree or equivalent.

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Responsible for developing and revising the Internal Control Program for security trade control.
• Handling contract matters, including contract review and management.
• Overseeing compliance issues like data privacy, anti-bribery, and anti-trust.

Requirements:

• Diploma and above.
• At least 3 years of experience in trade compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Technology Risk Management, the Head of Enterprise Data Governance (HEDG) will have the overall accountability to deliver into the business the overall data strategy and to ensure compliance with the data and data privacy policies.

Job Description:

• Hold overall accountability for the implementation of the Group Data and Data Privacy Policy, standards and Data Strategy
• Deliver the goals outlined in the Group Data Strategy and those of the Data Governance Council (DGC)
• Partner with business teams to help define their data ownership strategy and help deliver their objectives through data-led initiatives
• Attend Group DGCs; Act centrally for PACS on all matters concerning or requiring engagement with Group DGCs and Group Data CoEs
• Establish and Chair the PACS DGC, ensuring adequate business/functional/control representation and a standing agenda that reflects:
  i. adequate oversight of DG framework developments; as well as
  ii. monitoring of adherence to data management/governance standards
  iii. identification of data risks, actions to resolve breaches/incidents, audit/regulatory issues
  iv. surveillance of key risk/performance indicators
• Ensure that roles are responsibilities of data owners and stewards are updated and sufficiently clear
• Oversee the identification of core data sets and clear definition of ownership, ensuring that ownership and stewardship of data assets are end-to-end, across data lifecycles and functional lines
• Oversee collaboration with the business and technical teams to build and grow PACS Business Glossary and Data Dictionary, to drive data literacy and ensure consistency in the understanding of Core Data Assets across the organization
• Oversee the data quality program for PACS, encompassing data quality issue reporting, management and monitoring, to ensure that the quality of data meets the business requirements and standards through timely facilitation of remediation of data quality issues, and ongoing tracking and monitoring of data quality through use cases and core data asset quality scans
• Oversee the development and implementation of standards and processes to ensure a robust and consistent approach(es) to data access and accessibility; access control; data classification; customer consent management; data quality management
• Oversee PACS approval for all data sharing arrangements with 3rd parties, in line with Group policies and standards, and/ or local regulations
• Lead the collaboration with IT on the local development and deployment of the Prudential Master Data Management platforms, contributing to the Prudential centralised repositories of core data. Leverage your knowledge on data/information management architecture, data platform strategy and management to enable PACS to achieve a more sophisticated, agile, and robust target state data architecture. This includes accountability for establishing and managing standard data models for core data sets; clearly defined data dictionaries; effective metadata management, enabling traceability of data provenance and lineage
• Collaborate with Local and Group Security and Group Technology to ensure the solutions being provided to the business teams meet the regulatory (i.e. PDPA), Group and local policy standards. Oversee the deployment of new/changing data security and privacy regimen (protocols, processes)
• Oversee any changes to PACS’s data retention policy and any enterprise level execution of policy requirements
• Oversee the data management training framework for PACS, ensuring that all in-scope employees receive sufficient skills/knowledge development to perform their roles in data management effectively
• Oversee and manages the Data Privacy assessment of third parties that PACS engages in line with Group policies and standards, and/ or local regulations
• Provide leadership and ownership of the EDM Programme of projects/workstreams designed to prioritise and execute developments and implementation of Group Data Policy requirements
• Direct/Matrix-lead business Data Stewards/teams of Information Management professionals to effectively develop data management processes to reduce complexity, improve data quality, and increase efficiency throughout the information management lifecycle
• Define, measure, monitor and report data governance and data quality metrics and drive the realisation of business value and benefits of the data governance program in PACS.
• Responsible for audits related to Data Governance, Data Quality and Data Privacy domains
• Where required: Budget planning, Team leadership, Mentoring, talent management and recruitment
• Establish and earmark for sharing - reusable data capabilities / assets across Prudential; Collaborate with Data CoE and other LBUs' CDOs and data governance council’s across Prudential

Key Performance Indicators:

• Achieve execution excellence for the Enterprise Data Governance (EDG) Programme
• Building up and upskilling of the EDG team
• Drive education and awareness on the PACS Data Governance Framework and TOM through combination of communications and training to a targeted core group
• Compliance to Group Data Governance & Privacy Policies and Standards

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 8-10 years’ working experience
• Relevant experience in Implementing / Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions

Professional Qualifications

• Knowledge of tools and techniques on data governance and data quality management
• Knowledge of tools, techniques and processes for gathering and reporting data
• Experience in working in a diverse organisation and across front to back business processes

Education

• Degree holder of any business/ financial related discipline
  ​

Language

• Fluent written and spoken English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

In the course of work, you will be involved in:

• Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
• Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
• Working alongside stakeholders to operationalise process, system changes.
• Developing training materials and conducting training where appropriate.
• Developing appropriate process metrics and KPIs for performance reporting.
• Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
• Maintain and update documents and records on ITSMS, ISO 27001 etc.
• Establish and maintain proper documentation control & distribution.
• Ensure system compliance & preparations for Management Review.
• Conduct internal reviews. Ensure readiness for 3rd party certification.
• Liaise with external auditors and certification bodies in conducting audits.
• Review audit findings and develop action plans.
• Manage internal and external corrective action reports.
  

Requirements:

• Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
• Minimum 3 to 5 years’ experience in business process analyst role or equivalent management consulting, quality management experience.
• Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.
• Adept at flowcharting and process blueprinting.
• Meticulous, strong analytical ability, documentation and project management skills.
• Good interpersonal, communication, decision-making skills and a responsible attitude.
• Ability to multi-task and work well under pressure.
• Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.

Roles and responsibilities

• Research and develop/update technical publications, templates, practice aids and/or training materials
• Provide technical consultations, including review of consultation papers
• Conducts reviews of audit and assurance engagement and/or financial statements
• Participate in other ad-hoc technical projects
• Conduct technical training sessions

Requirements

• Degree in Accountancy or equivalent professional qualifications
• 7-10 years of relevant experience in public accounting firm or equivalent
• Strong interest and passion to specialize in accounting standards and technical training
• Good project and people management skills
• Excellent understanding of accounting, auditing and regulatory requirements
• Ability to work independently, be versatile and assertive
• Good verbal and written communication skills

We welcome you to apply if you believe you are the right fit for the postion.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance professionals play an important role within Assurance. As companies continue to digitise and automate more aspects of their business, performing high-quality audits and providing other assurance services require deeper capabilities with specialised knowledge of auditing technology. Services provided include Financial Audit IT, other assurance services such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded assurance services such as pre-implementation assessments, readiness engagements and ISO certification services as well as integration with other Assurance competencies.

The opportunity

You will develop valuable skills for your entire career. You will also work with tomorrow’s business leaders and gain hands on best practice experience. The objective of our technology assurance services is to provide clients with a reliable overview of their technology risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contractual obligations. 

Your key responsibilities

As a Senior / Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity
• Serve as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:

- Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy
- Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk
- Integrating audit analytics findings into the overall audit approach and to present these findings to the client

Skills and attributes for success

• Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents
• Work with the engagement team to document the business processes dependent on information technology
• Serve as a fieldwork leader by directing the daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
• Demonstrate and apply a thorough understanding of complex information systems
• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team and client management through written correspondence and verbal presentations
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Proficient in analytics tools like Alteryx, SQL and Power BI, as well as familiarity with more traditional tools such as Excel etc
• Have a strong understanding of financial and non-financial data, and its applicability in the audit process
• Ability to simplify complex data and communicate results clearly to non-technical audiences, both in writing and through visualizations
• Be a strategic thinker that can see beyond the data and understand how analytics fits into the bigger picture of an audit engagement and the overall assurance process

To qualify for the role, you must have:

• A recognised university degree in accounting, business, computer science, information technology, engineering, mathematics or other relevant discipline
• Willingness to travel on overseas assignment as the need arises
• Project management skills
• Strong written and verbal communication skills and presentation skills
• Leadership, teamwork and client service skills
• Demonstrated integrity within a professional environment

Ideally, you’ll also have:

• Relevant certifications such as CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT
• Prior experience in performing data analytics in an audit, risk management, compliance, or related role

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk industry. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Purpose

Your role is to execute the Financial Lines business plan to achieve both top-line growth and bottom-line profitability with a risk-oriented mindset delivered at a high quality customer service standard.

The Job

· Drive profitable growth of Financial Lines by :

o Exercising underwriting authority within delegated authority to assess, price and quote both new and renewal risks;

o Referring risks to the appropriate next level approval for risks outside delegated authority;

o Ensuring compliance with all relevant underwriting requirements and company’s reinsurance treaty limits, terms and conditions;

o Upholding underwriting excellence and providing technical guidance in risk selection, pricing adequacy and product offerings;

o Growing new business by (i) identifying and engaging under-penetrated distribution channels, and (ii) deepening engagement with current distribution channels;

o Conducting product trainings for distribution channels;

o Working closely with Accounts on credit control matters;

o Ensuring acceptable loss ratio through loss control activities and engagement with claims personnel.

· Set and uphold service standards by :

o Timely response to the requests of intermediaries or clients;

o Timely renewal outreach;

o Regular follow up;

o Timely and proper instruction to Policy Processing Team.

· Ensure smooth operation of Financial Lines by :

o Maintaining proper records of submission flows;

o Preparing reports for monthly internal meetings and periodic business reviews with internal and external stakeholders;

o Conducting regular portfolio review;

o Training of junior underwriter(s) and/or underwriting assistant(s) as appropriate.

· Others :

o Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

o Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

o Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Undergraduate degree from a recognised institution;

· ACII or ANZIIF or Certification in General Insurance;

· At least 5 years’ experience in Financial Lines insurance underwriting in the Singapore market with good knowledge of general insurance laws and legislations;

· Able to work collaboratively with intermediaries across all channels as well as to handle direct clients;

· Good analytical skills and attention to details;

· Good presentation skills;

· Proficient with Microsoft Office applications;

· Resourceful and independent with strong decision making ability;

· Team player and a desire to achieve excellence;

· High level of integrity, takes accountability of work and good attitude over teamwork;

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Join a Leading MNC in Chemical Manufacturing!

Are you passionate about quality assurance and looking to make a significant impact in the chemical industry? We are seeking a dedicated Chemist to join our client’s Quality Assurance Section. This is a fantastic opportunity to work with advanced equipment and comprehensive laboratory facilities, supporting the QA Manager in managing product quality and laboratory operations.

What's in it for you?

• Competitive Remuneration Package: Up to $4500 basic salary plus $280 fixed allowances.
• Convenient Work Location: Based on Jurong Island with company transport provided at designated points.
• Stable Work Schedule: Monday to Friday, 8.30 am to 5 pm.

Responsibilities:

• Plant Support: Provide support in the production of polyolefin products (polyethylene and polypropylene) and oversee the shipping inspection of finished products.
• Method Development: Establish and review test methods, equipment, and manuals to meet new requirements and ensure continual improvement.
• Maintenance: Maintain laboratory facilities and equipment in good working condition, including performing instrument troubleshooting.
• Laboratory Operations: Oversee day-to-day laboratory activities, such as scheduling tests and managing inventory control of laboratory supplies.
• ISO Coordination: Coordinate with internal and external parties for ISO 9001 activities and monitor the progress of ISO programs.
• Housekeeping and Safety: Maintain good housekeeping practices and ensure safety and environmental protection in the laboratory.

Requirements:

• Educational Background: Possess a Degree in Chemical, Chemistry, Polymer Technology, Material Engineering, or a related discipline.
• Experience: Minimum 2 years of quality assurance experience within the chemical industry.
• Knowledge: Proficiency in quality assurance processes and ISO management systems is essential.
• Skills: Demonstrated ability as a team player with initiative, drive, and excellent communication skills (both written and verbal).

**Why Join My Client?**

• Be part of a leading multinational chemical manufacturing company.
• Work in a collaborative and innovative environment.
• Utilize advanced laboratory equipment and facilities.
• Contribute to maintaining high-quality standards and driving continuous improvement.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

We are looking for an AML Control Analyst to join one of our global investment banking clients in their investigation unit for transaction monitoring.

This position is on a 6-month contract.

Responsibilities

• Execute controls pertaining to transaction monitoring accordingly to the framework implemented
• Review any alerts generated and differentiate 'true' alerts for the appropriate escalation or action

Requirements

• Minimum 2 years in a related AML/Control/Transaction Monitoring role
• Experience in an investigation unit in a financial institution

Further details will be shared accordingly upon successful shortlisting

Responsibilities

· Support for the Operational readiness of the new plant (including walkdowns & punch listing, pre-commissioning, and commissioning activities, preparing SOPs & routine schedules etc

· Once the plant is in operations, carryout routine maintenance activities.

· Provide maintenance and engineering support for process control systems to ensure safe and reliable operation of the plant.

· Provide technical and engineering support for projects and modifications related to control system to achieve business and operational objectives.

· Responsible for the maintenance and engineering of all process control systems which may be installed in the plant or externally at customers' site.

· Perform fine-tuning, troubleshooting, modification and programming of the Control System as needed to improve system performance and optimize process operation needs.

· Response to 24-hour emergency call-out and provide night-shift support during plant startup, shutdown and as requested by Operation Team.

· Work closely with the Instrument Team to troubleshoot and resolve instrumentation problems.

· Work with the Project Team to develop requirements and/or specifications of control system for projects and modifications; supervise & implement the project works according to the schedule and requirements.

· Plan and execute preventive and corrective maintenance works for plant turnaround.

· Perform strategy planning for control system expansion, upgrading and renewal.

Requirements

· Degree in Electronics/Electrical Engineering, major in control and instrumentation is preferred.

· Minimum 5 years of experience working and maintaining process control systems, especially Honeywell DCS, Siemens PCS7 and Triconex PLC. Familiar with the engineering tools and programming languages of these systems.

· 3-5 years working experience in the refinery or petrochemical industry environment.

· Experience and knowledge in field instrumentation and control valve are added advantage.

· Experience in control system expansion, upgrading and renewal projects.

To apply, please visit to www.gmprecruit.com and search for Job Code: 20721.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

The Assurance Risk & Quality teams have a major role in ensuring that the Assurance professionals in PwC provide the highest quality professional services and are seen by our clients as trusted advisors.

To deliver services in an effective and efficient manner that meets the expectations of our clients and other stakeholders, the PwC network has established the Quality Management for Service Excellence (QMSE) framework which introduces an overall quality objective for the Assurance practise that is supported by a series of underlying quality management objectives.

Our system of quality management must be designed and operated so that these objectives are achieved with reasonable assurance. The achievement of these objectives is supported by a quality management process established by our firm and Assurance leadership, business process owners, and partners and staff.

As a project manager of this team, you are responsible to support in planning and overseeing the implementation of QMSE framework to the system of quality management.

Key responsibilities:

• Manage the design and implementation of QMSE framework
• Provide guidance and support to the business process owners and relevant stakeholders
• Develop templates to ensure consistency of documentation
• Manage QMSE Aura file
• Update documentation relating to QMSE
• Work with the QMSE testing team
• Monitor progress and ensure timelines are met
• Attend and participate in global calls and meetings
• Liaise with global on QMSE related matters
• Manage network review and regulator inspections
• Provide updates and report on a regular basis to Territory Senior Partner, Territory Assurance Leader, R&Q leader, QMSE implementation leader and relevant stakeholders

Key requirements:

• Possesses a high level of resilience and positive work attitude
• Has strong attention to detail
• Has excellent project management skills
• Has strong people-orientated mindset
• Possesses the confidence and maturity to deal with all levels of staff
• Has a willingness to learn and deliver timely and quality results
• Is an excellent team player

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We are looking for a monetisation-focused Ad Product Quality Analyst to join our Business Operations team. As a member of the Ad Product Quality team, you will be responsible for growing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings. You will serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams.

What you'll do:

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform. Support key advertising partners with overcoming technical challenges faced when onboarding, activating, or delivering ROI on the platform
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience
• Write technical product and process documentation, organize training sessions, and design workflows that prepare supporting teams for new product releases
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize with Product and Engineering teams
• Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Marketing, Advertising or related areas of study, or full stack coding bootcamp certification, or equivalent industry experience
• 4+ years work experience in digital advertising operations or analytics or related field

Preferred Qualifications:

• Strong analytical skills, with demonstrable experience working with large data sets to solve business problems
• Understanding of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
• Advanced SQL Ability - write new SQL queries referencing multiple large data sets for use in solving customer problems
• Advanced Javascript/HTML5/CSS3/Python skills for troubleshooting complex issues with advertiser integrations with our platform
• Advanced understanding of APIs and server integrations
• Mastery of tracking pixels and third-party measurement of digital advertising campaigns
• Experience working with Mobile Measurement Partners (MMPs); deep industry knowledge of attribution modeling for mobile app install advertising
• Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc.)
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)
• Excellent verbal and written communication skills with high attention to detail
• Proven project management skills, identifying problems areas, designing solutions, and driving them to completion

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Position Title: Quality Controller
Location: Lentor
Working Day: 5 day work week (include weekend &PH)
Working Hours: 7am to 9pm (9 hour Shift with 1 hours break )
Salary: $4,000-$4,500

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Roles & Responsibility:

• Quality control of flowers on the all production and supply chain;
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
• Assist operations by tracking, documenting, and reporting quality levels and KPIs.
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
• Develop improved standards for production and design, and create testing protocols for implementation across all service lines
• Cool chain management and improvement;
• Testing new varieties, new packaging, new processes;
• Hygiene and safety in all working areas;
• Team supervision and ability to coordinate with Operations team to ensure daily deadlines;
• Preparation of accurate and timely reports;
• Identify training needs and take action to ensure companywide compliance
• Pursue continuing education in new solutions, technologies, and skills
• Staff training and evaluation of progress;

Requirement:

• 3 Years’ experience as a QC in a fresh produce industry preferably the food industry
• University Degree or equivalent.
• IT knowledge Access, Excel and various data base;

Position: Warehouse Executive
Location: Lentor (Shindo Industrial 787817)
Working Day: 5 day work week (including weekend shifts and PH)
Working Hours: 8am to 5.30pm & 10.30am - 8pm (Shift)
Salary: $2,500 to $3,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Scope:

• Design and implement an inventory tracking system to optimize inventory control procedures.
• Examine the levels of supplies and raw material to determine shortages.
• Document daily deliveries and shipments to update inventory.
• Prepare detailed reports on inventory operations, stock levels, and adjustments.
• Evaluate new inventory to ensure it’s ready for shipment.
• Perform daily analysis to predict potential inventory problems.
• Order new supplies to avoid inefficiencies or excessive surplus.
• Analyze different suppliers to obtain the best cost-effective deals.

Requirement:

• At least 1 year(s) of working experience in the related field is required for this position.

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. You will also assist the Singapore Head of Internal Auditor, to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensure coverage of relevant regulatory requirements and recommend improvements to corporate policies, procedures and practices;

· Lead or participate in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develop audit plans and programs. Ensure that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensure timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Lead or participate in other ad-hoc assignments including special projects and investigations;

· Assist in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensure that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met; and

· Assist in the administration of Group Internal Audit and ensure effective and efficient usage of the Department’s resources.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Bachelor's degree in Accounting, preference will be given to those with Chartered Accountant or Certified Internal Auditor certification;

· 5 to 8 years of relevant audit experience;

· Knowledge of the insurance sector will be an added advantage;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English; and

· Able to travel overseas when required (once/twice every quarter).

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies:Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

JVP, Compliance Audit/Compliance Assurance

Client Operations

Responsibilities:

• Drive a robust risk and compliance culture within the division.
• Ensure awareness and adherence to regulatory requirements and internal risk frameworks.
• Oversee risk, compliance, and audit activities within the division.
• Act as a subject matter expert for risk and compliance in operations.
• Independently review operational processes for risks and regulatory compliance.
• Collaborate with departments on risk and compliance activities such as RCSA and KRI reviews.
• Lead preparation for internal and external audits and inspections.
• Provide training and support to teams on risk and compliance.
• Engage with stakeholders including Business, R&C, and Internal Audit.

Requirements:

• Bachelor's degree in a related field or equivalent.
• Professional qualification in risk and controls preferred.
• Minimum 5 years' experience in audit, assurance, or operational risk roles; financial institution experience advantageous.
• Strong knowledge of risk management and control frameworks.
• Excellent communication skills.
• Ability to work independently and collaboratively within a team.

Compensation

• Base salary $9,000-$10,500pm (max)

Sloane | Shorey

Sloane Shorey Consulting is a Singapore-based recruitment firm established in 2016.

We specialise in regulatory and risk management recruitment across Asia and the Middle East, with a focus on financial services compliance risk management and enterprise risk and resilience for non-financial corporations.

Sloane Shorey is a Ministry of Manpower Licensed Employment Agency: EA License 20S0307

• Plan and oversee the auditing process
• Allocate responsibilities to junior and staff auditors
• Review team members’ work for accuracy and compliance
• Perform effective risk and control assessments
• Complete audits on time and submit reports to audit manager
• Present audit findings and find ways to increase compliance and efficiency
• Coordinate periodical audits

Requirements

• Proven experience as an auditor
• In-depth understanding of auditing and control practices
• Updated knowledge of applicable laws and regulations
• Proficient in MS Office (especially Excel) and accounting software
• Strong mathematical and analytical skills
• Organizational and leadership abilities
• Integrity and reliability
• BSc/BA in Accounting or Finance or professional certification (e.g. ACCA, CPA) are pluses

About the Job

Your role will involve reviewing and updating existing software development process documents, finalizing the QA process for both in-house and outsourced projects.

• You will implement this QA process within the software development team, and collaborating with the headquarters QA Department to establish a global software quality assurance process.
• You will also conduct audits of the software development process and manage software QA activities, including reviewing test plans, test cases, test results, analysing software bugs and quality issues, and reviewing software documentation.
• Participate in vendor audits to provide response to client queries (online and onsite).

Skills & Experiences Required

You will need min bachelor's degree in science, computer science, or engineering.

• Min 3 years of experience across diverse QA roles within a QA department.
• Experience with software development process audit such as ISO 9001 guidelines in different organizational contexts.
• Familiarity with QA processes in Agile and Waterfall development methodologies is beneficial.
• Experience with software QA process such as review test plan, test case, test results, analyze software bugs/quality, review the documents including the software manual and create a report to summarize QA results and assure the software quality.
• Strong understanding of software systems in regulated industries like Pharmaceuticals and Medical sectors is desirable.
• Profound knowledge of quality management system (QMS) procedures.

R1332781

Our client, a marine company in Singapore dealing with shipyard , is looking for a QA professional. As a member of the QA team, you will play a critical role in ensuring the highest standards of safety and quality across our operations. You will work closely with various departments to develop and implement QA policies, procedures, and initiatives. This is a unique opportunity to contribute to the success of a dynamic and growing organization in the maritime industry.

• Reviews and updates organization Quality policy and objectives for Management’s approval

• Reviews & updates company Occupational Health & Safety policy & objectives for Management’s approval
• Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
• Interprets and implements quality assurance standards and procedures
• Reviews the implementation and effectiveness of standards and procedures
• Plans & conducts internal audits for ISO 9001:2015 & ISO 45001:2018 as scheduled in the annual work plan
• Plans and conducts Management Review Meeting for ISO 9001:2015 and ISO 45001:2018
• Manages 3rd party certification body audits for ISO 9001:2015, ISO 45001:2018 and BizSafe STAR
• Co-ordinates with respective Departments for the preparation for external audits
• Follow-up on post audits activities
• Manages Document Control for all QMS and OHSMS documents to ensure latest revision
• Supports and works with various departments in procedure reviews and updates, ensures changes are incorporated in a timely manner and assists in assessment of these changes
• Identifies training needs and organizes training interventions to meet quality standards
• Conducts Factory Acceptance Test (FAT), workshop fabricated items inspection and onboard completion inspection both internally and externally
• Prepares inspection reports of inspection outcomes and updates overall inspection status summary
• Liaises with Clients and CLASS Surveyors on external inspection
• Monitors and expedites closure of all non-conformances of the company, if any
• Responsible to create and review Risk Management Plan for projects

• With strong background in ISO:9001-2015 QMS
• Technical Inspection and Writing
• Organizational Performance Management
• Quality Systems Management
• Leadership
• QA for Interior Design
• Graduate in Business Management
• Experience in outfitting will be advantange

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

In the course of work, you will be involved in:

• Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
• Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
• Working alongside stakeholders to operationalise process, system changes.
• Developing training materials and conducting training where appropriate.
• Developing appropriate process metrics and KPIs for performance reporting.
• Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
• Maintain and update documents and records on ITSMS, ISO 27001 etc.
• Establish and maintain proper documentation control & distribution.
• Ensure system compliance & preparations for Management Review.
• Conduct internal reviews. Ensure readiness for 3rd party certification.
• Liaise with external auditors and certification bodies in conducting audits.
• Review audit findings and develop action plans.
• Manage internal and external corrective action reports.
  

Requirements:

• Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
• Minimum 3 to 5 years’ experience in business process analyst role or equivalent management consulting, quality management experience.
• Adept at flowcharting and process blueprinting.
• Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.
• Meticulous, strong analytical ability, documentation and project management skills.
• Good interpersonal, communication, decision-making skills and a responsible attitude.
• Ability to multi-task and work well under pressure.
• Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.

⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

About Tiktok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

The mission of the Data Platform Quality Assurance Team is to build a highly mature (standardized/professional/efficient) data quality system, ensuring the better delivery of data. Our goal is to safeguard the quality of data throughout the entire lifecycle in terms of timeliness, accuracy, and stability, empowering the enterprise's decision-making capabilities, market competitiveness, and operational efficiency. Team members possess rich backgrounds in big data technology and quality experience, along with keen data insight and a forward-looking technological perspective. We look forward to your contribution and joining our team

Responsibilities:

• Responsible for the testing of Volcano Engine related products, accountable for the quality of product delivery.
• Able to write test code or produce testing tools according to business needs, to improve testing efficiency.
• Assist in problem positioning with developers, track product defects until closed-loop.
• Participate in and build a product quality assurance system, including but not limited to big data testing, automated testing, performance testing, continuous integration, etc.

Minimum Qualifications:

• At least 3 years of experience in test development/software development.
• 1 year experience in at least one Java/Python/Go, familiar with mainstream databases such as Mysql, Mongodb.
• 1 year experience in using mainstream automation frameworks and testing tools, with project implementation cases.

Preferred Qualifications:

• 5 years of experience in testing development/development work, with a preference for experience in big data testing and data engineering service testing.
• 1 year experiences in large-scale Internet projects or distributed system quality assurance is preferred.
• 1 year experience in data platform related product development or big data technologies (such as Hadoop, Clickhouse, Flink etc.)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.