Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of services offered and supporting the overall direction of Tsao Foundation.

You will take a proactive role to propose and implement necessary actions to ensure compliance with all relevant regulations and guidelines,

In addition, you will influence and collaborate with relevant teams to develop, strengthen, implement and communicate improvements in internal processes, fosteringa culture of continuous improvement.

Key Requirements

1) Enterprise Risk Management & Quality Assurance

• Develop, implement, and oversee quality assurance projects to maintain a robust quality project management system
• Identify opportunities for process improvement and efficiency in quality control procedures
• Collaborate with cross-functional teams to implement best practices and drive continuous improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to quality standards.
• Supplier Quality Management - collaborate with suppliers to establish and maintain quality standards for incoming materials and conduct supplier audits and assessments to ensure compliance with quality requirements
• Identify, assess and manage key enterprise risks in the organisation; working with internal stakeholders to monitor internal audit and risk mitigation plan

2) Compliance Management

• Stay current with industry regulations and standards applicable to the organization's services to ensure compliance.
• Develop and maintain compliance policies and procedures in alignment with regulations.
• Provide guidance and training to staff on compliance requirements.
• Conduct compliance audits and assessments to identify and mitigate potential risks.
• Report compliance issues and work with relevant stakeholders to implement corrective actions.

3) Data Analysis and Reporting

• Collect, analyze, and interpret data related to non-clinical quality and compliance.
• Prepare comprehensive reports and presentations on quality metrics and compliance status.
• Utilize data-driven insights to recommend improvements and track progress.

4) Education and Training

• Develop and deliver training programs to ensure staff understanding of quality processes and standards and compliance requirements.
• Foster a culture of continuous learning and improvement among healthcare teams.

5) Stakeholder Collaboration

• Collaborate with internal stakeholders – management and fellow peers to promote quality and compliance initiatives.
• Responsible for interfacing with regulators and external quality auditors.

Key Qualifications

• Bachelor’s degree or equivalent in Quality Management, Quality Assurance, or related field
• Minimum 7 years relevant Quality Management experience with operations/service background, preferably in social service, community care or healthcare sector
• Experience in enterprise risk management and contract management; and policies custodian and compliance matters
• Experience in quality audit such as ISO9001, lean management; certifications in Certified Quality Manager (CQM) or Six Sigma would be an advantage
• In-depth knowledge of quality management systems, standards, and methodologies with experience in leading or facilitating projects
• Experience with regulatory compliance and quality audits.
• Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings
• Team player, proactive, self-driven with excellent analytical and problem-solving abilities

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Job Description

We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.

The successful candidate will be required to:

• Follow up on feedback from patients and stakeholders.
• Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
• Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
• Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
• Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
• Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.

Job Requirements

• Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
• A self-driven and excellent team player who is positive, proactive and resourceful.
• Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
• Strong analytical, organizational and project management skills.
• Results-oriented with able to multi-task.
• Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.

You are part of the Quality Management team specialised in managing the Laboratory Quality System. This includes working with the laboratory management and all lab sections on quality matters. You will assist the Quality Manager to manage document control, accreditation compliances, and submission of quality reports for accreditation and for hospital management. You will be involved in various audits as well as documentation of audit reports and follow-ups. Other duties include preparation for quality management reviews, external quality assurance reviews, customer service surveys, follow-up of risk management and root cause analysis. You are expected to work amicably with other departments in hospital improvement projects.

Position offered is commensurate with relevant experience.

Requirements:

• PhD, MSc or Degree in Science discipline
• Candidate with relevant experiences in managing quality management system is preferred
• Experience in organising / participation in College of American Pathologists (CAP) and/or Good Manufacturing Practices (GMP) accreditation is advantageous
• Enthusiastic team player with attention to details
• Ability to work in a fast paced environment
• Excellent communication skills (written and oral)

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

About our client: Our client is a leading global manufacturer of specialty chemicals, resins, fibres and textiles.

*This role will be based in our client's chemical manufacturing facility in Jurong Island.

About the role:

• Establish, implement, maintain & improve the management systems, namely: ISO 9001, ISO 14001, SS 651
• Establish, implement, review & improve on management systems’ documentation, namely: policy, objectives, manual, procedures, forms, etc.
• Manage all system certification, improvement, and upgrade issues.
• Plan, manage and execute all internal and external management system audits to ensure timely closure of issues raised during the audits.
• Plan and conduct management reviews.
• Develop and oversee the implementation of all QA activities and support in HSE activities.
• Follow-up on issues to ensure timely closure of HSEQ-related reports, namely: customer complaint reports, corrective action reports, incident reports, etc.
• Prepare and submit Monthly reports.
• Support in the preparation and submission of the Safety Case.
• Participate as a team member in risk / HSE assessment team.
• Participate in external provider audits, where applicable.
• Coordination of Global QA initiatives and projects.
• To perform any other duties or assignments as assigned by superiors.

About you:

• Holder of diploma or degree in engineering or related field.
• Minimum of 5 years of work experience in Quality Assurance, Health and Safety in chemical / petrochemical industry.
• Good understanding of quality management systems like ISO 9001, ISO 14001, SS 651.

*Only shortlisted candidates will be contacted. Thanks for your interest.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No.: R1325507

• Perform various tests according to firm's audit workflow/methodology.

• Assist in completing engagements in timely and orderly manner.

• Good communication skills and an eye for detail.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

The role will be responsible for making calls to remind customers to make timely payment of outstanding

invoices and achieving high customer satisfaction.

Job responsibilities:

• Attending to inbound and outbound calls/emails and update case in Dew Touch System.
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments.
• Execute collection activities, reconcile and track daily/ monthly AR balance accounts with customer records.
• Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables.
• Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure minimal risk of bad debts.
• Handle customers’ feedback / complaints and liaise with backend support to resolve issues.
• Maintain close interactions with internal and external customers to ensure smooth day to day operations.
• Perform any other tasks as and when assigned.

Job requirements:

• Minimum Diploma in Accountancy.
• Proficient in Microsoft Excel and Google Sheet.
• Bilingual in both English and Mandarin
• Fast and meticulous
• Good interpersonal and communication skills.
• Can do and positive attitude.
• Able to work under pressure.

Work location: 1094 Lower Delta Road Singapore 169205

Work day: 5 days

Job Responsibilities

• Assist in overseeing offshore vendor in functional testing for banking application
• Analyse and review requirements
• Work closely with Business Analysts and Developers on understanding requirements
• Define test coverage and create test cases with test data
• Review test case and test evidence from vendor
• Execute manual test
• Run automation test and update automation test script when required
• Participate in performance test when required
• Ensure defects are logged with proper closure in Defect Management System
• Perform other tasks as and when assigned

Job Requirements

• Bachelor's degree with min. 3 years of testing experience in banking application
• Experience in working with offshore vendor is preferable
• Experience in Automation Test or Performance Test is preferable
• Familiar in JIRA Defect Management System
• Strong analytical skill
• Good communication, interpersonal and presentation skills