The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

About the job

Reporting to the Logistics manager, you play a significant role in IKEA Tampines supply quality, health and safety standards in the goods flow process and customer delivery processes. You will contribute to positioning the IKEA Tampines In-store logistics department as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.

Your assignment

• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus.
• Secure implementation of the Supply Quality “Detect-Correct-Report” way of working in all parts of logistics operation with a zero-tolerance approach towards non-compliant goods meeting the customer.
• Work together with internal stakeholders, supply chain partners and external service providers, with regards to quality, safety, and health related topics.
• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus
• Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager.
• Collecting, reviewing and analysing data to ensure highest quality of incoming goods.
• Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
• Identify, and develop talents and successors in the goods flow team in the area of quality, safety and compliance.

Your profile

• At least 3-5 years of experience in a logistics and supply chain management
• Good knowledge in Safety, Quality and Sustainability.
• A passion for logistics and working in a fast-paced and constantly changing retail environment.
• Proven ability to deliver results while communicating effectively and developing people.
• Ability to work according to the needs of the business across rotating day and night shifts, weekends, and public holidays.

Supplier Scouting (20%)
- Support potential supplier scanning.
- Support project documentation and presentation.
- Liaise with various departments/divisions on information gathering.
- Research of free trade agreements within ASEAN.

System Data & Contracts Maintenance (30%)
- Support in ensuring data quality on various purchasing tools.
- Prepare contract documents with suppliers and route for signatures.

Purchasing Support (20%)
- Provide support to other business functions with regards to enquiries about pricing, master data maintenance.
- Ensure documents / approvals are in place for Mitigation checks.
- Preparation and sending of mass communications to suppliers.

Purchasing Quality (30%)
- Support team members in the ISIR by checking documents for accuracy and requesting technical information (test reports, drawings) from suppliers.
- Create and implement Engineering Change Notifications for the ASEAN region to approve changes of products, manufacturing processes, materials or packaging.
- Support in releasing new products and maintaining related internal processes and systems.
- Assist investigations of customer complaints.
- Update system for certificates, audit reports, etc.
- Assist problem solving with suppliers.

Responsibilities:

• Support review and investigation of Hospital Incident Reports
• Provide secretariat support to meetings and committees (e.g. Total Quality Management Committee, Incident Review Committee for Serious Reportable Events Various Quality Assurance Committees) and see to the follow-up of all matters arising on all related activities.
• Provide secretarial and admin support for monthly Senior leadership’s Quality & Safety walkabout
• Support and coordinate the efforts in the annual review of departmental policies.
• Support and organize the annual Quality & Safety Day.
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross-institutional improvement projects.
• Support the projects or poster submission to external award platforms.
• Coordinate MOH, AIC, or hospital initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze data, and follow up with improvement efforts.
• Undertake any special projects or initiatives as assigned by the supervisor and/or Head of Department.
• Any other tasks as assigned by HOD.

Requirements:

• min. Bachelor’s degree, preferably in a healthcare-related discipline
• At least 5 years of relevant work experience in healthcare quality, preferably clinical quality
• Experience in facilitating quality improvement workshops and conducting training such as Root Cause Analysis, and Plan-Do-Study-Act.
• Excellent planning, analytical, problem-solving, and communication skills.
• Personality traits: Highly motivated and self-driven with a positive can-do attitude and perseverance to overcome challenges.

Interested candidates please send your updated resume to:

[email protected]
Subject: Clinical Quality Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Scope:

• Support quality culture and promote GMP compliance behaviours.
• Ensure site compliance according to quality standards and ICH guidelines.
• Perform adminstration for record management.
• Work with cross-functional teams to improve site document management systems.En
• Ensure adherence to quality procedures, regulatory requirements and cGMPs.

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 90488826

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Assesses, plans, implements and evaluates infection control practices of nursing staff, doctors and all healthcare workers.
• Conducts teaching for nursing, paramedical and medical staffs and students in infection control practices and guidelines
• Coordinates and collaborates with other healthcare team members and service providers on infection control practices and guidelines
• Conducts and evaluates audits on infection control practices
• Reviews and develops infection control policies and procedures in consultation with nurse managers, doctors and Infection Control Committee
• Compiles information on epidemiological organism and nosocomial infection data and initiates actions where necessary
• Reviews, records and completes data for reporting to the National Infection Prevention Committee, Ministry of Health
• Carries out investigations, conducts follow-ups during major outbreaks in the unit and / or hospital
• Plans, implements and evaluates in service talks and training courses / activities based on infection control
• Ensures patient care delivery follows established standards of care and infection control policies
• Applies understanding of prevention of medico-legal issues in relation to patient care
• Prepares reports on infections and other related statistics required , Medical Affairs (Quality Assurance) and / or MOH, and other departments upon requests

Requirements:

• min. Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board, and certification / prior working experience for a year in infection control.
• Technically skilled, competent and able to work independently
• Good interpersonal and communication skills
• Computer literacy skills –MS Word, MS Excel and PowerPoint

Interested candidates please send in your resume to:

[email protected]

Subject: Infection Control Nurse

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Description:

• Extensive knowledge of Nursing acquired through significant experience in a Senior Clinical role.
• Demonstrable experience in quality, safety, and operational leadership with a clear focus on the development and sustainability of services from a quality, outcomes and experience perspective with a clear drive and passion for service change, quality improvement, delivery, and transformation.
• Experience of meeting regulatory compliance standards and the provision, maintenance, and reporting of data to meet compliance.
• Demonstrable experience of the ability to work autonomously, initiating and organizing workloads, delegating appropriately, responding to changing priorities and meeting tight deadlines.
• Demonstrable experience of the ability to make difficult decisions autonomously.
• Demonstrable experience in preparing and delivering Training to enable others to achieve quality and compliance standards across the company.
• Establish new and revise existing quality procedures and tools in support of audit and compliance activities.
• Identify quality process and system improvements and implement timely actions.
• Assist the clinical development organization in establishing procedures to support a risk-based approach to oversight of clinical trials using principles of quality by design and quality risk management.
• Collaborate with key stakeholders in the development and implementation of comprehensive internal (systems and procedures) and external (investigator sites and vendors) audit programs and plans.
• Serve as a quality subject matter expert and provide guidance to development personnel performing investigations, root cause analysis, and capas through knowledge of quality concepts and techniques.
• Participate on cross-functional teams as subject matter expert in GCP/GLP/GVP to provide guidance and risk-based options that promote compliance.
• Identify and communicate quality and compliance risks and participate in determination of appropriate planning to resolve and address issues and risks.
• Lead the strategy and activities in support of health authority GCP/GLP/GVP inspections.
• Review clinical study documents and check for consistency and compliance with relevant regulations, standards, and best practices.
• Coordinate projects to successfully meet timelines.

Job Requirement:

• Registered nurse or enrolled nurse background with a passion for patient care.
• Possesses the art of service excellence.
• Experience in management of feedback and service recovery.
• Well-versed in the operations of a service industry.
• Ability to conduct on-the-job training (Service and Clinical).
• Ability to initiate and implement Standard Operating Procedures.
• Ability to display mentorship skills.

The Opportunity

• Adecco is partnering with a leading bank to look for Business Control Analyst
• Contract Duration : 7 months from 1st Aug to 28th Feb
• Office Location:Habourfront

Job Background

• The APAC Global Banking & Markets Anti-Money Laundering Operations (APAC GB & GM AML Ops) organization is a central control function which governs, facilitates, and oversees the APAC end-to-end AML program across all GB and GM businesses and jurisdictions through implementation of processes and controls to effectively manage AML and economic sanctions risks. This candidate will engage in coordination and oversight of Regulatory Data and Reporting engagement specific to the APAC region (12 jurisdictions).
• The role would own the responsibility to pull together Data and Regulatory Reporting regional dashboards, project management, roadmaps deliverables, and other governance related routines including support to regional decks for the global or regional leadership and routines with all key stakeholders.
• The candidate should have a strong regulatory reporting and data analysis skills and experience running operational risk processes.
• Successful candidate will coordinate, and collaborate closely with all levels of the organization. Strong communication and experience in banking processes, risk management and organizational structure will be helpful in effectively navigating the organization to achieve outcomes.

The Job

• Support creation & maintain key risk metrics and collaborate with other streams within the team (e.g. Audit & Exam management, Risk & Process) to better manage the risk
• Perform, coordinate and drive data preparation and reviews with stakeholders / requestors at all levels. This includes control reports, regulatory / audit reports, and any other ad hoc requests that may come to the team
• Conduct data based investigations in accordance with global standards, local policies and procedures whenever required in audit/regulatory exams
• Build regular or adhoc synthetic and impactful presentations with relevant graphs and comments intended for Management
• Highlight and escalate issues identified through data reporting and analysis, track deadlines and follow-up on remedial actions with proper action owner, ETA and regular follow-up along the way
• Create and maintain operational procedures and inventory for documentation and audit purpose
• Identify new process improvement opportunities and implement solutions
• Comply with bank's policies and procedures in relation to regulatory reporting
• Any other data analysis related tasks assigned by the manager

The Talent

• University degree in related fields e.g., compliance, data analysis, operational risk, business administration or equivalent.
• 5-8 years relevant work experience in Business Analysis, Project Management and Regulatory Reporting
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy in context with broader business landscape
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• A team player, high on collaboration and partnership with peers, partners, and stakeholders
• Effective navigation skill to source required information by engaging with relevant stakeholders
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Demonstrated ability to quickly build deep and broad business/technical acumen
• Strong communication- both verbal and written. Ability to translate concepts to executable action & tailor messaging to senior management
• Ability to manage various project timelines with multiple competing priorities with tight deadlines while working in a flexible environment
• Familiar and proficient with excel, macro, Tableau, SQL and SharePoint tool
• Experience with AML KYC would be a strong advantage
• Working knowledge of Risk Management and Business Controls

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Control Analyst
• We regret to inform that only shortlisted candidates will be contacted

We are looking for a highly motivated and dynamic individual to join our team to safeguard the environmental and public health of Singapore. You will be part of the Vector Control and Operations Division responsible for planning and implementing vector-borne disease surveillance, prevention, and control programmes. An evidence-based, integrated vector management approach underpins the work that the Division does and requires close partnership and concerted efforts by multiple internal and external partners and stakeholders.

Your role is in the Suppression Operations, Contract Management and Audits branch and you will lead a team.

You will be responsible for the following:

• Conceptualise strategies and formulate/review operational policies and plans on vector control, including the use of Wolbachia suppression technology
• Manage contracts and ensure the contractors’ performance through close monitoring, engagement, and audits.
• Guide and oversee the implementation of enhancements and improvements to operations systems.
• Regularly review work processes in view of enhancing them to improve efficiency and productivity.
• Perform analysis of vector data to uncover insights and identify causes and contributors to undesirable situations.
• Oversee the smooth running of contracts including processing of certification of works done and payment.
• Carry out any other duties related to Vector Control.

Requirements:

• Experience in operations planning and/or enforcement, in a vector control related field, will be an advantage
• Enjoy thinking strategically, planning and applying analytical reasoning in the area of operations management
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Proficiency in analytical and programming tools (e.g., Qliksense, Python, R, or GIS) will be an advantage.
• A committed team player with good communication/interpersonal skills and a positive attitude
• Meticulous, with an eye for detail
• Organised and able to multi-task
• Outgoing and pleasant personality
• Mature, independent and resourceful
• Highly self-motivated and always ready to strive for improvement

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Career@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive-Manager---Assistant-Director--Vector-Control-Operations-Division-_JR-10000029759

Join a Leading MNC in Chemical Manufacturing!

Are you passionate about quality assurance and looking to make a significant impact in the chemical industry? We are seeking a dedicated Chemist to join our client’s Quality Assurance Section. This is a fantastic opportunity to work with advanced equipment and comprehensive laboratory facilities, supporting the QA Manager in managing product quality and laboratory operations.

What's in it for you?

• Competitive Remuneration Package: Up to $4500 basic salary plus $280 fixed allowances.
• Convenient Work Location: Based on Jurong Island with company transport provided at designated points.
• Stable Work Schedule: Monday to Friday, 8.30 am to 5 pm.

Responsibilities:

• Plant Support: Provide support in the production of polyolefin products (polyethylene and polypropylene) and oversee the shipping inspection of finished products.
• Method Development: Establish and review test methods, equipment, and manuals to meet new requirements and ensure continual improvement.
• Maintenance: Maintain laboratory facilities and equipment in good working condition, including performing instrument troubleshooting.
• Laboratory Operations: Oversee day-to-day laboratory activities, such as scheduling tests and managing inventory control of laboratory supplies.
• ISO Coordination: Coordinate with internal and external parties for ISO 9001 activities and monitor the progress of ISO programs.
• Housekeeping and Safety: Maintain good housekeeping practices and ensure safety and environmental protection in the laboratory.

Requirements:

• Educational Background: Possess a Degree in Chemical, Chemistry, Polymer Technology, Material Engineering, or a related discipline.
• Experience: Minimum 2 years of quality assurance experience within the chemical industry.
• Knowledge: Proficiency in quality assurance processes and ISO management systems is essential.
• Skills: Demonstrated ability as a team player with initiative, drive, and excellent communication skills (both written and verbal).

**Why Join My Client?**

• Be part of a leading multinational chemical manufacturing company.
• Work in a collaborative and innovative environment.
• Utilize advanced laboratory equipment and facilities.
• Contribute to maintaining high-quality standards and driving continuous improvement.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

KEY RESPONSIBILITIES

Leading internal audit reviews, risk and controls self-assessment, internal controls testing, compliance reviews, business process review and risk analysis, providing value-added recommendations.

For internal audit review:

• Assign as lead auditor for entity-level (NPX) or special-area audit assignments.
• Prepare and develop a work plan by identifying high-risk areas to be examined for the audit assignment.
• Organise, manage and coordinate the field audits as follows:
• Review the key business processes;
• Review the root cause of the key issues identified during the audit and establish the seriousness of the discoveries;
• Determine the risk implication and recommend appropriate improvement measures (with consideration of business practicality).
• Conduct process review to identify possible area of weaknesses, potential conflict of duties, deliberate non-compliance and likelihood of high-risk control lapses.
• The review of key business processes will include but not limited to the following:
• Sales Cycle Management – sales order processing, credit control, receivable administration and sales return;
• Purchase Cycle Management – supplier management, material requirement planning, purchase order processing and payable administration;
• Inventory Cycle Management – inventory turnover analysis, consumption analysis, stocks ageing administration and quality control of aged materials;
• Cash Cycle Management – segregation of receipt and payable duties, proper authorization of payment, cash conversion cycle analysis.
• Follow-up on the implementation of audit recommendations.
• Ensure consistency in the use of audit methodology and support the strengthening and improvement of audit processes.
• Maintain excellent working relationships with auditees and senior management in order to resolve issues as they arise and provide practical solutions.
• Consolidate the audit findings for presentation to NPX management at audit exit meeting and prepare the audit report.
• Helping stakeholders to design and operationalize risk management framework
• Leading compliance reviews, design and operationalize compliance management framework
• Delivering projects from planning to closure and perform first review of team member’s work.
• Support ad-hoc projects as directed by the department manager.
• Coach team members

JOB REQUIREMENTS

• This position will be based in Singapore.
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Chemical), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 7-10 years of working experience in the manufacturing environment, service industry or public accounting. Those with knowledge of risk assurance management, operational and internal control areas, supply chain management, and internal audit are preferred.
• Meticulous, highly analytical, process-driven individual with the ability to work both independently and as a team member.
• Good communication skills in English and Chinese, both written & spoken, are required for this role in order to liaise with China counterparts.
• Computer literacy in ERP system (i.e. SAP), Microsoft Office and other business-related software will be advantageous.
• Frequent travelling is required (approximately 50% of the time).

• Conduct full range of audit for listed companies and SMEs, both in Singapore and overseas, from planning to completion, meet deadline consistently, a reliable and well organised team member
• Develop good problem solving skills and provide sound recommendation of management actions based on industry research, insightful analysis and investigation
• Demonstrate initiatives and strong work ethic - coach junior employees, share learnings, understand how own work impacts others
• Understand how own business unit fits within the broader context of the firm, build internal peer networks, contribute meaningfully when attending client meeting with senior members of the team

Requirements:

• Degree or professional accounting qualifications recognised by ISCA
• Minimum 2 years’ relevant experience with large/mid-tier international accounting firms
• Proactive, committed and able to work under pressure
• Possess initiative and the ability to work independently
• Team player

Our client, a marine company in Singapore dealing with shipyard , is looking for a QA professional. As a member of the QA team, you will play a critical role in ensuring the highest standards of safety and quality across our operations. You will work closely with various departments to develop and implement QA policies, procedures, and initiatives. This is a unique opportunity to contribute to the success of a dynamic and growing organization in the maritime industry.

• Reviews and updates organization Quality policy and objectives for Management’s approval

• Reviews & updates company Occupational Health & Safety policy & objectives for Management’s approval
• Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
• Interprets and implements quality assurance standards and procedures
• Reviews the implementation and effectiveness of standards and procedures
• Plans & conducts internal audits for ISO 9001:2015 & ISO 45001:2018 as scheduled in the annual work plan
• Plans and conducts Management Review Meeting for ISO 9001:2015 and ISO 45001:2018
• Manages 3rd party certification body audits for ISO 9001:2015, ISO 45001:2018 and BizSafe STAR
• Co-ordinates with respective Departments for the preparation for external audits
• Follow-up on post audits activities
• Manages Document Control for all QMS and OHSMS documents to ensure latest revision
• Supports and works with various departments in procedure reviews and updates, ensures changes are incorporated in a timely manner and assists in assessment of these changes
• Identifies training needs and organizes training interventions to meet quality standards
• Conducts Factory Acceptance Test (FAT), workshop fabricated items inspection and onboard completion inspection both internally and externally
• Prepares inspection reports of inspection outcomes and updates overall inspection status summary
• Liaises with Clients and CLASS Surveyors on external inspection
• Monitors and expedites closure of all non-conformances of the company, if any
• Responsible to create and review Risk Management Plan for projects

• With strong background in ISO:9001-2015 QMS
• Technical Inspection and Writing
• Organizational Performance Management
• Quality Systems Management
• Leadership
• QA for Interior Design
• Graduate in Business Management
• Experience in outfitting will be advantange

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Jobscope

• Responsible to review and approve master batch records and subsequent batch records
• Review and approve cleaning records and procedures and ensure compliance with set
• Review and approve GMP documentation Ensure adherence to quality procedures, regulatory requirements and cGMPs.
• Develop and maintain document control process for efficient management and record all documentation
• Ensure proper document classification, sorting, filing and proper archiving
• Performs document quality check in accordance to company ISO document control procedures.
• Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.
• Undertake various functions related to document control, document archiving, document imaging and maintenance of document register
• Provide administrative support on the area of drafting document control and documentation.

Requirements

• Diploma/ Degree in Biological Science/ Biomedical Science
• Quality Assurance experience is advantageous
• Pharmaceutical GMP / Cleanroom / Lifescience environment will be highly preferred

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi | R24121217 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Your role

Have you successfully planned, organized and controlled all test activities playing the role of Test Lead? Do you have the know-how for achieving the defined test goals and implementing the testing? Have you worked on test automation framework development and implemented it in the project?

We’re looking for an IT Quality & Test engineer to:

• assist & build high level test strategies with input from the Dev Feature Lead and/or business and derives time estimates
• leverage and drive automated testing solutions within the team and projects via test automation
• able to manage a small team of testers within local, onshore and offshore locations (with aid of QA Capability Lead)
• manage relationships with development and business stakeholders
• engage proactively with QA Capability Lead regarding project statuses, resourcing, risks and other test management
• reporting to QA Capability on a weekly basis by way of structured reports and informal meetings outlining achievements/issues
• understand and respond appropriately to internal and external client needs
• strong ownership, responsibility, accuracy and attention to details.
• strong analytical and logical reasoning capability
• strong collaboration skills and handling conflicts/ team challenges with positive approach
• having willingness for continuous learning on trending technologies like Cloud, AI, RPA, etc..

Your team

You’ll be working in the Tech Services Quality Engineering (TS QE) Global team. You will be working with highly motivated and enthusiastic IAM Authentication and Access Control Quality Assurance Engineering team based out of Singapore location, who along with stakeholders, are trying to work towards realizing the vision of our leadership and organization.

As an IT Quality & Test engineer Test Lead you'll play an important role in QA support and become the tollgate for the TS project deliverables and be part of TS QE Global team. In your role you will be working with the 3rd party service providers across all regions and will be responsible for relevant Release/Change test deliverables. You will be responsible for supervising/managing multiple projects and QE resources.

Our culture centers around partnership with our businesses, transparency, accountability and empowerment, and passion for the future.

Your expertise

• 10+ years of experience as Quality Assurance Engineer, ideally a Test Lead
• Java/Selenium or TOSCA scripting experience
• working knowledge of CI/CD pipeline implementation using GitLab with Cloud infrastructure (preferably MS Azure)
• knowledge of IT Security domain, well-versed with Identity and Access Management - Privileged Access Management concepts and related products
• agile certifications to showcase understanding of different ceremonies and methodologies
• manage end-to-end testing lifecycle for upstream/downstream applications with ability to understand the requirements, perform gap analysis and requirement mapping in Agile set-up
• expertise in stakeholder management and meeting relevant Quality SLAs & KPIs

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Quality Engineer (Performance Testing)

Internal Code: A24005

What will you do?

We adopt an Agile development approach and work towards tech best practices and cutting-edge tools.

We are looking for software quality engineers who are passionate about improving the quality of the Government services provide. You will be part of an in-house team tasked with developing and maintaining the citizen disbursement system.

• Create and maintain test cases, test plans ensuring that they are up to date with requirements and policy changes
• Performance/security testing
• Familiar with Java
• Create, maintain, and improve the automated test framework and test environments.
• Conduct testing on new features and file defects.
• Perform various tests such as manual/functional/performance/exploratory tests support UATs.
• Assist in resolving production cases.
• Participate in all agile ceremonies.
• Leadership experience

What are we looking for?

• Degree in software engineering, computer engineering, electrical engineering, or infocomm-related discipline.
• At least 3 years of professional software quality testing experience with hands-on automation
• Experience in Python
• Experience in performing API Testing
• Strong understanding of testing techniques
• Strong understanding of test-driven development, continuous integration, and continuous delivery
• Experience with open-source automated testing frameworks (Robot, Appium, Selenium)
• Enterprise level testing tools (HP Mobile Center, HP UFT, HP QC, Sprinter)
• Experience with open-source performance testing tools (JMeter, Gatling, Locust) or enterprise level testing tools (HP LoadRunner)
• Experience with open-source penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise level penetration testing tools (HP WebInspect, Nessus, CheckMarx)
• Working experience in Agile environment will be an added advantage.
• Excellent verbal communication skills
• Proactive, self-driven and self-motivated

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description:

• Manage a portfolio of clientele which include listed companies, SMEs and internationally active companies

• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients

• Perform review work of audit teams’ findings

• Develop and maintain long-term client relationships and identify business development opportunities

• Coach, mentor and build high performance teams

Requirements:

• Degree or professional accounting qualifications recognised by ISCA

• Minimum 7 years’ relevant experience with large/mid-tier international accounting firms

• Strong technical (accounting/auditing standards) & interpersonal skills

• Possess initiative and an analytical mind

• Ability to lead like-minded professionals to cultivate a cohesive and engaged team

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

KEY RESPONSIBILITIES

Participating in internal audit reviews, risk and controls self-assessment, internal controls testing, compliance reviews, business process review and risk analysis, provide value-added recommendations.

For internal audit review:

• Prepare and develop a work-plan by identifying high-risk areas to be examined for the audit assignment.
• Organize, manage and coordinate the field audits as follows:
• Review the key business processes.
• Review the root cause of the key issues identified during the audit and establish the seriousness of the discoveries.
• Determine the risk implication and recommend appropriate improvement measures (with consideration of business practicality).
• Conduct process review to identify possible area of weaknesses, potential conflict of duties, deliberate non-compliance and likelihood of high risk control lapses.
• The review of key business processes will include but not limited to the following:
• Sales Cycle Management – sales order processing, credit control, receivable administration and sales return.
• Purchase Cycle Management – supplier management, material requirement planning, purchase order processing and payable administration.
• Inventory Cycle Management – inventory turnover analysis, consumption analysis, stocks aging administration and quality control of aged materials.
• Cash Cycle Management – segregation of receipt and payable duties, proper authorization of payment, cash conversion cycle analysis.
• Follow-up on the implementation of audit recommendations.
• Ensure consistency in the use of audit methodology and support the strengthening and improvement of audit processes.
• Maintain excellent working relationship with auditees and senior management in order to resolve issues as they arise and provide practical solutions.
• Consolidate the audit findings for presentation to NPX management at audit exit meeting and prepare the audit report.
• Helping stakeholders to design and operationalize risk management framework
• Leading compliance reviews, design and operationalize compliance management framework
• Delivering projects from planning to closure and perform first review of team member’s work.
• Support ad-hoc projects as directed by the department manager.
• Coach team members

JOB REQUIREMENTS

• This position will be based in Singapore
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Chemical), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 5 years of working experience in the manufacturing environment, service industry or public accounting. Those with knowledge of risk assurance management, operational and internal control areas, supply chain management, internal audit are preferred.
• Meticulous, highly analytical, process-driven individual with the ability to work both independently and as a team member.
• Computer literacy in ERP system (i.e. SAP), Microsoft Office and other business-related software will be advantageous.
• Frequent traveling is required (approximately 50% of the time).
• Good communication skills in English and Chinese, both written & spoken, are required for this role in order to liaise with China-counterparts.

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

The incumbent will be required to design, control, implement and optimize automation systems and solutions:

• Responsible to support Projects and Operations (90%):
• Participate in development, execution, and deployment of IoT automation Projects or Products.
• Evaluating products to collect data from sensors and integrate that data to the control system and/or platform.
• Perform test and evaluation activities on Process Control System independently or in conjunction with vendors.
• Participate or lead quality or safety investigations and implement any automation solutions resultant from these investigations.
• Provide training to end users on process control system.
• The role includes research and development (R&D) tasks.
• Support the R&D team in Singapore (10%):
• Improve, propose new and support existing and future hardware and automation solutions.

Responsibilities

• Manage and maintain accounts receivable, including invoice processing, payment tracking, and account reconciliation.
• Collaborate with clients to ensure timely payments and resolve any discrepancies in billing.
• Prepare and issue regular financial statements and reports concerning accounts receivable status.
• Implement effective credit control measures to minimize bad debts and maintain healthy cash flow.
• Coordinate with other departments to ensure accuracy of financial data
• Assist in month-end closing activities and ensure compliance with accounting standards and legal requirements.
• Handle queries from clients and provide excellent customer service in resolving financial issues.

Requirements and skills

• Proven work experience as a Finance Executive or similar role
• Solid knowledge of financial and accounting procedures
• Experience using financial software
• Advanced MS Excel skills
• Knowledge of financial regulations
• With at least 1 year of experience in related field
• Excellent analytical and numerical skills
• Excellent organization skills with attention to detail
• Strong ethics, with an ability to manage confidential data
• Min Diploma holder in Finance, Accounting or Economics

Assurity Trusted Solutions (ATS) is a leading subsidiary of the Government Technology Agency (GovTech), responsible for operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our organization is dedicated to establishing trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking a highly experienced and dynamic individual to join us in the role of Director, IT Assurance. As the Director, you will play a pivotal role in our mission to enhance Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Provide strategic direction, leadership, and oversight of the IT Assurance function within ATS.
• Develop and implement IT assurance strategies, policies, and procedures to ensure the effectiveness of internal controls and compliance with regulatory requirements.
• Lead and manage a team of IT audit professionals to conduct independent assessments of the design and operating effectiveness of internal controls and risk management systems.
• Deliver timely and high-quality IT assurance reports to senior management and stakeholders, highlighting key findings, risks, and recommendations for improvement.
• Collaborate with cross-functional teams, including technology, compliance, and legal departments, to drive continuous improvement in IT governance, risk management, and compliance practices.
• Stay abreast of industry trends, emerging risks, and regulatory requirements to proactively identify areas for improvement and respond effectively to changes in the IT risk landscape.
• Provide strategic advice and guidance to senior management on IT risk and assurance matters.
• Foster a culture of continuous learning and development within the IT Assurance team, promoting professional growth and expertise in IT audit and assurance.
• Build and maintain strong relationships with internal and external stakeholders, including auditors, regulators, and industry peers.

To succeed in this role, you will ideally have:

• Minimum of 15 years of experience in IT audit, IT risk management, or a related field, with at least 7 years in a leadership role.
• Professional certifications such as CISA, CISSP, or CRISC are highly desirable.
• In-depth knowledge of IT governance frameworks and standards, such as COBIT, ISO 27001, and NIST Cybersecurity Framework.
• Strong understanding of regulatory requirements related to IT risk and compliance, particularly in the financial services or government sectors.
• Proven track record in developing and implementing IT assurance strategies, policies, and procedures.
• Experience in managing and conducting IT audits, risk assessments, and control evaluations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proactive mindset and ability to drive change and innovation.

If you are a seasoned IT Assurance professional looking for an exciting opportunity to make a significant impact, we invite you to join us at Assurity Trusted Solutions.

We offer a competitive remuneration package and opportunities for professional growth and development. Interested applicants are invited to submit their resumes to us.

Note: Only shortlisted candidates will be notified. All applications will be kept strictly confidential and used for recruitment purposes only.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

You are part of the Quality Management team specialised in managing the Laboratory Quality System. This includes working with the laboratory management and all lab sections on quality matters. You will assist the Quality Manager to manage document control, accreditation compliances, and submission of quality reports for accreditation and for hospital management. You will be involved in various audits as well as documentation of audit reports and follow-ups. Other duties include preparation for quality management reviews, external quality assurance reviews, customer service surveys, follow-up of risk management and root cause analysis. You are expected to work amicably with other departments in hospital improvement projects.

Position offered is commensurate with relevant experience.

Requirements:

• PhD, MSc or Degree in Science discipline
• Candidate with relevant experiences in managing quality management system is preferred
• Experience in organising / participation in College of American Pathologists (CAP) and/or Good Manufacturing Practices (GMP) accreditation is advantageous
• Enthusiastic team player with attention to details
• Ability to work in a fast paced environment
• Excellent communication skills (written and oral)

• Working on the development, implementation and evaluation of clinical quality and patient safety strategies, programmes and initiatives.
• Track and review the clinical departments’ Mortality & Morbidity submissions, monitor and follow-up on the action plans.
• Development of appropriate, feasible interventions and solutions to eliminate, reduce or mitigate issues identified from clinical incidents
• Identification of existing and emerging clinical risks in the organisation, and the design of corresponding risk management measures.

Job Requirements

• Min Degree in any health science course
• Able to commence work shortly

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)
Recruit Express Pte Ltd (99C4599)