Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management (IFM) services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

Advancer Global Facility serves as the holding company and central recruitment arm for the member companies within the Group, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

We are looking to grow our Pest Control team to support the manpower needs of the Integrated Facilities Management Division through the next phase of the growth and development roadmap.

Responsibilities

• To perform detailed inspections at customer’s premises for any sign of pest or infestations
• To conduct site safety inspections, assessments
• To carry out prompt and timely pest control treatment at job site (indoor and outdoor) according to job specification and schedule
• To provide good quality service to client and provide recommendations for pest proofing and housekeeping
• To maintain company equipment in good and working condition; including company vehicle
• To submit all Service Reports promptly
• To perform any other ad-hoc duties

Requirements

• Valid NEA Vector Control Technician Licence
• Individuals without hands-on Pest Control experience welcome to apply
• Possess Class 3 driving license
• Able to write and converse in English; able to complete Service Reports in English
• Able to travel island-wide to carry out control services
• Self-motivated; able to work independently or as a team
• Friendly & approachable personality; enjoy meeting and helping people to solve their pest problems.

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• You may refer and access our website for more information.

Responsibilities

• Support superior in managing day-to-day operating expenditures BPO operating.
• Download U account aging, analysis the outstanding, sending the report to HOD’s/BU, follow-up with the A&P overdue status by weekly.
• Assist BU/GL/Claims team for reverse entry matched wrongly by BU in Exceedra, monitor and update the tracking list till resolved.
• Track the AR main account parking (R13) amount have been deducted on payment, check with BPO/Customer for the documents or details status to clear the park amount.
• Follow-up on dispute A&P cases, Credit Note and Refund status from BU/Customer.
• Coordinate activities related to overdue aging in main account and U aging, propose charge to PnL.
• Implement continuous improvement initiatives to streamline existing A&P processes and improve efficiencies through a better utilization of automated systems.
• Work closely with internal BU/AR in monitoring Clearing A&P issues, update A&P matrix if any movement in BU.
• Monitor daily Exceedra Success & Error Reports, raise ticket to CSSC-Exceedra if received Error report to resolve the issue with BU and CSSC.
• Issues CN for any A&P approved invoices from the BU or Customer portal.
• Other adhoc jobs assigned.

Requirements

• Detail oriented with good communication skills
• Language proficiency – English and preferably Mandarin
• Positive attitude
• Spontaneous and ability to accept new roles and responsibilities
• Minimum Diploma or GCE ‘A’ Level
• At least 3 year work experience in AR, collections or credit control

My client, an Asian bank is looking to hire an AVP , Technology Governance & Control to be part of their key IT Team provioding IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control function team.

It's a full time position, office is located at Changi Business Park (East)

• Design, develop, implement, and maintain the IT Technology Governance and Control framework, Policies and Processes (inclusive of process implementation and tools development). This covers areas in IT System Development and Maintenance, IT Service Management (ITSM), IT Assets Management (ITAM), IT Security and Operations, with a strong focus on Identity Access Management (IAM).
• Establish IT Control objectives that are in line with regulatory requirements (e.g., MAS TRMG, BNM RMIT) and the bank's internal IT procedure manuals.
• Ensure compliance with the bank's IT Governance policies and procedures and implement support initiatives to strengthen the overall governance framework. This includes liaising with IT system owners to perform system risk assessment whenever there are system enhancement or new onboarding of systems.
• Liaise and work with APAC branches on the standardization of processes and procedure and perform review of APAC Branches’ IT related documents such as Procedure Manuals and Guidelines.
• Carry out regular compliance check on IT controls on Project Management, IT Security and Operation, and identify non-compliance and work with stakeholders to remediate the non-compliance areas.
• Identify and implement areas of improvements within IT for better productivity, better controls and higher efficiency on overall IT Operation.
• Be a Subject Matter Expert on topic related to Identity Access Management (IAM). This includes designing and implementing a comprehensive IAM framework that covers all aspects of identity management, access control, and privileged access management.
• Provide leadership and guidance to the technology teams to ensure that they adhere to the IAM policies and procedures, including user access management, identity verification, and security controls.
• Manage the implementation of an effective IAM toolset (e.g., SailPoint).
• Ensure that relevant controls are applied, e.g., review of end users' system access requests and ensure appropriate provisioning are granted with timely de-provisioning achieved and perform periodic review of users' access into IT system to ensure there are no unauthorized access.
• Provide review and assessment on user access matrix (UAM) for respective system and work with IT system owners to ensure proper segregation of duties are implemented within the system.

Qualifications:

• Bachelor's degree in IT or equivalent with min. 10 years of working experience with good knowledge and experience in IT Governance and Control function, preferably within the Financial Services sector.
• Strong leadership and people management skills, with experience in managing teams responsible for IAM and IT Auditing is an added advantage.
• Subject Matter Expert on Identity Access Management especially system and users' access control management.
• Ability to identify the risk within process and develop control checks to ascertain the controls implemented are effective.
• Solid technical and functional knowledge of relevant regulatory and compliance requirements, with proven experience in applying legal/regulatory guidance into solving practical problems.
• Ability to work collaboratively with stakeholders at all levels of the organization (e.g. between HQ, APAC branches and Singapore teams).
• Good working knowledge of relevant industry standards and understanding of industry trends and products.
• Proven ability to understand, identify, analyse and communicate clearly the operational risks within processes.
• Good understanding of the overall System Development and Operational processes within the financial services industry.
• Strong decision-making skills, with the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem solving and numerical skills.
• Ability to manage large workloads and tight deadlines and prioritize accordingly.
• Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of training.
• Excellent communication, presentation and interpersonal skills.
• Working experience on JIRA (workflow management system) and ServiceNow (ITSM/ITAM) is preferred.

APPLY NOW! Interviews are ongoing! email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Our Client, in the Service Industry located in the North has opening for Pest Control Technician.

• AWS + Variable Bonus
• OT Claimable
• Allowances

Responsibilities:

• Must possess physical stamina and be able to withstand harsh conditions as the nature of the job requires standing for a long period of time and working in an uncomfortable environment.
• Must be detailed oriented and be able to follow detailed instructions in applying pesticide to avoid harm to the client and self.
• Must possess good customer service skills and be customer focused
• Strong ability to keep good records of hours worked, chemicals used, and payment collected.
• Must have relevant training and/or experience in doing General Pest Management, Anti Termite Soil Treatment & etc.
• Must possess a team spirit and be able to work well in a team environment.
• Must be able to communicate effectively with clients and colleagues, and possess good interpersonal skills.
• Must have good time and process management skills.
• Must be trustworthy as duties are mostly discharged without the physical presence of the client.
• Must have good organizational skill.
• Must be very knowledgeable about a wide variety of pests, and be up-to-date with current industrial practice.
• Must be able to lead the rest of the technician to achieve productivity and effectiveness for the company.

Requirements:

• Min ‘N’ Levels
• Possess Class 3 licence is an advantage

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Roles & Responsibilities

Job Responsibilites

· Collect, clean and pre-process data from various sources to ensure its accuracy and reliability.

· Analyse data using statistical techniques and software tools (Power BI and etc,) to identify trends, patterns, and relationships within the data.

· Develop and maintain data models, reports, and dashboards to visualise and communicate findings to stakeholders.

· Collaborate with cross-functional teams to understand their data analysis and contribute to the development of new methodologies and tools. Collecting, processing and analysing latge datasets to identify trends, patterns, and insights that will help drive data-driven decision making across the project organization.

· Capability in managing a large size of the team.

· Strong analytical skills and logical thinking.

· Demonstrates good organization and communication skills and a creative approach to problem solving.

· Understanding of the intermediate level of project management process.

· Understanding of technical knowledge of the FPSO projects involved.

· Ability, analyze and perform variance analysis between actual and budgeted costs

· PC skills with proficiency in MS Office

· Modec is committed in creating a diverse and inclusive workplace. We take affirmative action to ensure equal opportunity for all applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected characteristics

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Quality Assurance Lab Technician to be part of their Lab Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Quality Assurance Lab Technician:

• Assisting in the research and development of Cement-based mortar formulations, including assessing alternative raw materials.
• Conducting tests on raw materials and finished products to ensure quality compliance.
• Validating product performance against industry standards and internal evaluation criteria.
• Ensuring products meet local regulatory standards.
• Providing manufacturing support, troubleshooting, and process improvement.
• Offering technical service, product trials, and training.
• Maintaining lab safety standards and workplace security.
• Any other adhoc duties as assigned

Requirements:

• Entry level are welcome to apply. Training provided.
• Experience with Dry Mixes is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Environmental Control Officer

• Support the Team by providing environmental control and enforcement support.
• Monitor and ensure adherence to the EMMP, taking timely corrective actions when necessary.
• Conduct regular site inspections, prepare inspection reports, and maintain records of findings.
• Provide recommendations for rectifying environmental non-compliance observed on site.
• Handle waste management practices to prevent wildlife attraction.
• Attend project meetings related to EMMP and EHS.
• Liaise with authorities and external bodies on EMMP matters.
• Maintain relevant site documentation, including permits, method statements, reports, audits, and monitoring results.
• Participate in or lead EMMP incident inquiries.
• Requirements: Diploma in Environmental, WHS, Built Environment, or related field. Three years of post-registration experience as a NEA Registered Environmental Control Officer in Specified Construction Sites. Good knowledge of environmental policies, legislation, guidelines, standards, and best practices. Ability to conduct thorough inspections and audits, manage public communication and complaints, and maintain organized documentation.

• Working hours: Mon to Fri 9am-6pm | Sat 9am-1pm
• Basic Salary : $2500 - $3800
• Location : Islandwide Site
• Office : Pandan Loop – Clementi

Responsibilities:

• Handle Pollution Control Construction Project
• Material & tools planning
• Supervise onsite work.
• Help out with onsite work whenever necessary.
• Purchasing and collection of materials when necessary.
• Solve onsite issues.

Requirement:

• Training Provided
• Class 3 Singapore driver license

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are representing our client who is in the industrial automation Industry in search for

EE Product Quality Engineer

Responsibilities

• Support the post-release product design change or improvement process, overseeing the validation and verification of the product.
• Implement quality assurance/control tools within the Design Quality Assurance scope, collaborating with the team.
• Ensure readiness of quality and manufacturing processes prior to mass production for a seamless launch.
• Incorporate and apply lessons learned from other/new products to enhance ongoing projects.
• Identify and manage Critical-To-Quality parameters, contributing innovative ideas for continuous improvement.
• Provide technical support in engineering design reviews, drawing evaluations, and specification assessments to mitigate risks and ensure products meet established quality standards.
• Utilize reliability engineering principles and tools to develop test setups for Reliability Laboratory testing, overseeing projects like HALT or ORT tests.
• Conduct troubleshooting for modules or reliability setups in the event of anomalies.
• Perform hands-on electrical circuit and mechanical failure analysis, applying procedures to identify failure locations and root causes.
• Take charge of corrective action activities, collaborating closely with stakeholders for prompt issue resolution.
• Generate a comprehensive Product Analysis Report in a timely manner and oversee the monitoring of product returns trends, working with production/product/design teams to drive continuous improvement.
• Apply industry-standard testing methodologies (SEM, EDX, FTIR, etc.) based on experience.
• Actively seek and implement process improvement ideas within the primary work area.
• Complete work in a timely manner and prioritize jobs according to requirements.

Requirement

• Bachelor's degree in Electronic and Electrical Engineering, with preferred prior applicable experience.
• Minimum of 5 years of hands-on experience, particularly in Failure Analysis within an electronic environment.
• Preferred experience in a Quality or Design role within a Product Development environment.
• Broad technical background with the ability to collaborate with engineering, manufacturing, service, and suppliers across various issues, including international collaboration.
• Good understanding of Electronic Manufacturing, Assembly, and Test processes.
• Ability to read and interpret schematic diagrams and technical manuals, with a basic understanding of semiconductor devices, IC assembly/package, and test processes.

Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA No: 12C6254 | EA Personnel Registration No: R1879665

We are Data Technology!

We are hiring an experienced Data Architect to be part of a team of diverse professionals in the organization.

We are passionate of using innovations and technology to solve business problems in ways that make a real difference to you, our customers and our distribution partners.

If you are someone who is up for an exciting and fulfilling career, come join us as the organisation evolve through a digital transformation journey to delight out customers and stakeholders !

What’s in it for you?

As a Data Architect, you are a data technology evangelist in the company who advocates technology and our data platform. You will participate in activities like presenting to Executives and Leaders on the current technology, future technology and our roadmap.

You shall oversee the governance, design, ongoing development and operations of a end-to-end Data & Analytics architecture that synergies all our data (structured and unstructured) to information that brings sense to our data consumers for their fact-based decision making and analysis.

You are instrumental in working closely with stakeholders like Business users, IT Project Managers, Infrastructure team, to maximize the value of our data platform.

Responsibilities

• Oversee the ongoing development and operations of an end-to-end Data architecture that enables fact-based decision making, ad-hoc analysis and insight generation.
• Regular review of emerging technologies to assess their relevance and viability in solving on-going information management challenges eg. Big Data, cloud computing, enterprise business metadata management and Data SOA.
• Participate in the development and maintenance of corporate data architecture, data management standards and conventions, data dictionaries and data element naming standards and conventions for multiple computing environments.
• Establish standard information architecture best practices in the context of the enterprise’s overall architecture, and consistently apply such standards to operating units and functions across the company.
• Collaborating with end users to identify needs and opportunities for improved data management and delivery.
• Research and evaluate alternative solutions and recommend the most efficient and cost effective data related solutions for improved data integrity.
• Improving and streamlining processes regarding data flow and data quality to improve data accuracy, viability and value.
• Review and approve project designs including data models and ETL.
• Prepares written reports of findings and recommendations.
• Mentoring the Data Technology team and other IT teams on technical skills.

Experiences

• 8 to 10 years in architecting and implementing Big Data platform.
• Extensive proven experience in Solution envisioning, building demonstration, estimates, proposal development, user presentations/workshop conduct.
• Hands-on experience on Big Data, Data Lake, Data Warehouse, Data Mart eg. Hadoop Hortonworks, Hive, Pig, Spark, Scalar, Netezza etc.
• Familiarity with software development lifecycles and agile methodology.
• Familiarity with process modeling, semantic modeling and data modeling.
• Expertise in SQL and databases.
• Knowledge in insurance domain is an added advantage.

Competencies

• Strong technical leadership skills with a proactive participative management style, and instill and reinforce a strong customer service and business-oriented ethic in the entire team.
• Excellent communication skills with the ability to confidently communicate (verbally and written) to all levels of the business from operational to executives.
• Strong logical thinking and problem solving skills
• An inquisitive individual who is always ask “why”, “why not” and “how can I make it better”.
• Ability to manage and work with a culturally diverse population.
• Ability to make decisions and deliver even within ambiguous situations.
• Organizational/political agility with the ability to drive large, cross-functional data management programs involving coordination with multiple stakeholders.
• Ability to abstract general principles from specifics.

Job Purpose and Impact

The Technical Service Associate I, will support the research and development teams, conduct routine projects in the laboratory or pilot plants and allow for the development of appropriate solutions aligned with project outcome expectations. In this role, you will assist with conducting trials in the laboratory or pilot plant, supporting samples of the realized trials and reporting results to senior team members in the innovation and application centers.

Key Accountabilities

• Assist in conducting trials at the assigned laboratory or in application pilot plants.
• Assist with the assigned various production steps with relevant use of processing equipment by following guidance.
• Assist with handling samples with appropriate evaluation tools by following guidance.
• Assist to register and report results to projects leaders by following the established templates and processes.
• Perform routine check and report issues to the process owner for action, such as production issues, disfunction, missing information and missing raw materials.
• Understand and comply with product and personal safety regulations and other procedural compliance regulations.
• Handle basic clerical, administrative, technical or customer support issues under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualification

• High school diploma, secondary education level or equivalent
• Basic knowledge of the food industry
• Other minimum qualifications may apply

Responsibilities:

• To assist to liaise and co-ordinate with LTA, authorities, Consultants and stakeholders.
• To ensure risk assessment and safe working procedure are properly executed on site.
• To conduct daily health, safety and environmental inspections, prepare reports and follow up with Project Safety Team.
• Ensure compliance with environmental regulations, develop environmental control plan & liaise with NEA (such as report submission, etc.).
• Proper documentation of all EHS records, certificates, notice and official related EHS correspondence.

Requirement:

• At least 5 years relevant experience in construction for LTA projects.
• NEA registered ECO.
• Able to work independently with minimal supervision.
• Able to ensure compliance with the latest environmental regulations.

Description

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

Requirements

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Job Title: Quality System Manager, Singapore

Company: Public listed organisation. Attractive perks.

Location: West

Position Responsibilities:

· Responsible for all the audits from scheduling, review and closure of findings (Internal Audit, Supplier Audit, Customer Audit, Regulatory Audit).

· Lead the QA team for system qualification, implementation and assessment for inbound material to finished goods for continuous improvement.

· Review manufacturing practices including the prerequisite program, process control with production for continuous improvement.

· Microbiologist which oversea the microbiological lab operation and work with microbiological lab supervisor for troubleshooting for any issue related to microbiology testing.

(an advantage, if have this working knowledge).

· Work with regulatory department such SFA, NEA to ensure system in place is adequate and sufficient.

· Approve the training material for regular GMP/Food Safety training.

· Assist in incident management, complaint handling and conduct product risk assessment.

· Proposals & Recommendations- Review the audit report to identify improvement plan, and recommend effective preventive action to prevent reoccurrence of non- conformance.

· Make decision on new vendor approval and the approach to adopt for continuous improvement

To be successful in the role, the incumbent should have the following qualities:

· Bachelor degree in Food Science & Technology or related field

· Minimum 3 years’ experience in quality inspection, auditing and testing experience or industry-specific experience with 1 year of management experience required.

· Good working knowledge of MS Office

· Knowledge in ISO, HACCP and FSSC 22000, Good Manufacturing Practice (GMP)

· Effective and good communication skills in both written and spoken

· Ability to prepare required quality and other reports for business review

· Good knowledge in food safety & quality system such as ISO, HACCP and FSSC

· Organized with the ability to prioritize, multitask and navigate in ambiguous environment

· Good leadership skill to lead the quality assurance team for system compliance and country requirement.

· Independent and highly self-motivated who works well in a team.

· Attention to details and observant.

· Growth mindset to strive for improvement.

• Develop and update automated test cases, test plans, and test framework to align with requirements and policy changes.
• Conduct a variety of tests, including manual, functional, performance, and exploratory tests, to support User Acceptance Testing (UAT).

Requirements:

• Degree in Computer Engineering or equivalent
• At least 3 years of experience of quality testing with hands-on automation.
• Proficient in CI/CD.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Immediate 1 Year Project Assignment for Singapore Citizen to join as Systems Executive (C3 - Command, Control and Communication System)

Those with Diploma in Electronics, and/or Communication Engineering & like to do hands on engineering work but no work experience , or those with NITEC + 3yrs work experience on Radar system , Radio system , RF Communication system or/and C3 (Command, Control and Communication System) are welcome to apply.

CAT 2A security clearance required

• 12hrs rotating shift work comes with additional Shift allowance on top
• Additional Offshore Claims & OT Claims for off-island trips
• 1 month Completion bonus + up to 1 month Performance Bonus
• Suit those who does not like to sit in Office

Jobscope:

Maintenance and Support Services for Client’s Systems.

These include, but not limited to, the following services:

- To co-ordinate and manage maintenance activities arising during duty.

- To perform Defect Management and reporting for the maintenance equipment.

- To oversee the completion of maintenance & repair work performed by the client-appointed maintenance contractors at the client’s system sites, for both corrective and preventive maintenance.

- To coordinate repair/maintenance activities, resources, equipment and information with client-appointed maintenance contractors, including arranging for preventive and corrective maintenance.

- To perform standby duty at client’s operations centres for immediate response to systems fault, and to conduct system health monitoring and daily checks.

- To perform rotating shift (12 hours),

- To attend to faults raised by ops users and provide technical support to ops users, keeping them updated on the status of the faults raised.

- To monitor and report all the faults, alarms and alerts of the electronics equipment & related systems to client appointed maintenance contractor.

- To support client in managing maintenance-related information.

Working Hours (including meal hours)

- 12-hr Day shift – 0900 – 2130hrs

- 12-hr Night shift –2100 – 0930hrs

- An average of 15-16 workdays (based on 12-hr shift) will be rostered to each staff every month.

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

Introduction

Nextkidney SG is a subsidiary of Nextkidney, a Dutch medical technology company based in Singapore. We are focused on the development of sorbent based dialysate regenerative device for use in a portable hemodialysis device. Our vision is to be the global leader in making portable dialysis affordable and accessible to all.

Learn more about us at www.nextkidney.com

Job description

Nextkidney SG is seeking dedicated and talented individuals with a proactive and positive ‘can-do’ attitude to join our team as QA Engineer. As part of the R&D team , you will influence the development of a new generation of home hemodialysis device, as it transitions from design to mass production.

Responsibilities:

1. QMS Management:

• Oversee and maintain the Quality Management System (QMS) to ensure compliance with regulatory standards, including ISO 13485 and 21 CFR 820.
• Develop, implement, and maintain quality policies, procedures, and processes to support the QMS.

2. Regulatory Compliance:

• Stay abreast of industry regulations and standards related to medical devices (eg, EU MDR, FDA regulations and relevant standards).
• Work closely with regulatory affairs to ensure products meet all necessary regulatory requirements.
• Assist in preparation and consolidation of technical documentation needed for both manufacturing transfer and regulatory submission.

3. Process Improvement:

• Identify areas for process improvement within the QMS and collaborate with cross-functional teams to implement changes.
• Facilitate investigation and root cause analysis of non-conformities and documentation and implementation of CAPA.
• Conduct internal audits to assess and improve compliance with established processes.

4. Risk Management:

• Participate in risk management activities for medical devices, including risk assessments, mitigation strategies, and documentation.

5. Documentation and Reporting:

• Manage the creation, review, and approval of quality-related documentation, including standard operating procedures (SOPs), work instructions, and quality records.
• Generate reports on key quality metrics and present findings to management.

6. Training:

• Provide training and orientation to employees on quality processes and procedures to ensure a thorough understanding of QMS requirements.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Biology, etc.).
• Proven experience in Quality Assurance within the medical device industry.
• In-depth knowledge of ISO 13485, FDA regulations, and other relevant standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to maintaining high-quality standards.
• Certification in Quality Management (e.g., ASQ Certified Quality Engineer) is a plus.

Come join our team! Please reply with your resume and expected salary