NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Royal Ocean Marine is seeking a Technical Manager to join our client's team in the logistic / manufacturing industries.

As a Technical Manager, you will be responsible for overseeing and coordinating all maintenance operations at the company. You will work closely with the maintenance team to ensure that all equipment and assets are in proper working order and meet safety regulations.

Responsibilities

• Develop and implement maintenance programs and procedures for all equipment and assets
• Coordinate with the maintenance team to ensure timely completion of work orders and repairs
• Manage maintenance budgets and ensure cost-effective maintenance practices
• Coordinate with suppliers and vendors for timely delivery of spare parts and equipment
• Perform regular inspections to identify maintenance needs and address them proactively
• Maintain accurate maintenance records and reports
• Ensure compliance with all safety regulations and industry standards

• Bachelor's degree in Engineering or a related technical field
• Minimum of 5 years of experience in maintenance management
• Strong knowledge of maintenance principles and practices
• Excellent organizational and time management skills
• Strong problem-solving and decision-making abilities
• Ability to work well independently and as part of a team
• Excellent communication and interpersonal skills

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine is seeking a highly skilled and motivated Maritime Vessel Efficiency Manager to join our client's team. As the Maritime Vessel Efficiency Manager, you will be responsible for ensuring the optimal performance of our fleet by implementing efficient operational practices and identifying opportunities for improvement.

Key Responsibilities:

• Analyze vessel performance data and identify areas for improvement
• Develop and implement strategies to enhance vessel efficiency and reduce fuel consumption
• Collaborate with the technical team to optimize vessel maintenance and repair schedules
• Monitor and assess the performance of vessel systems and equipment
• Stay up-to-date with maritime regulations and industry best practices related to efficiency and sustainability
• Provide recommendations for fleet optimization and fuel-saving initiatives
• Conduct regular training and workshops for vessel crews on efficiency best practices

Job requirements:

• Bachelor's degree in Maritime Studies or related field
• Minimum of 5 years of experience in maritime operations, with a focus on vessel efficiency
• Strong analytical and problem-solving skills
• Knowledge of maritime regulations and industry standards
• Excellent communication and collaboration skills
• Proven ability to implement and drive efficiency initiatives
• Experience with data analysis and performance monitoring tools
• Ability to work independently and manage multiple projects simultaneously

Chan Chee Meng
EA 07C3069
R1110620

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In 5 years, we grew our own health and wellness brand from $0 to USD$150M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023 and ranking us 25th in 2024. In both 2023 and 2024, The Straits Times and Statista consistently recognized us as one of the top 10 fastest-growing companies in Singapore.

Overview of the role

The Senior Human Resource Manager will play a critical role in aligning our human resources with our ambitious growth targets. You will lead strategic HR planning, develop a nurturing company culture, and implement cutting-edge HR technologies. Your expertise will foster an engaging, inclusive, and productive work environment that supports both in-office and remote teams.

Key Responsibilities

Strategic HR Planning

• Develop and implement HR strategies that integrate with business objectives, focusing on talent acquisition, leadership development, and workforce planning.

Performance Management

• Design and oversee performance management systems to ensure alignment with organizational goals and employee development.

Cultural Development

• Actively enhance and maintain a workplace culture that reflects our core values and mission, with special focus on integrating our remote workforce.

Training and Development

• Identify skills gaps and design training programs that empower employees to excel in their roles and advance in their careers.

Remote Work Infrastructure and Support

• Enhance and support remote work capabilities to ensure all team members are equipped for success, regardless of location.

Compensation and Benefits

• Manage and evolve compensation and benefits packages to attract and retain top talent, ensuring alignment with our strategic goals.

Legal Compliance

• Ensure all HR practices comply with legal standards and keep the organization updated on relevant changes.

Employee Engagement and Retention

• Implement innovative engagement and retention strategies that increase employee satisfaction and reduce turnover.

Employee Relations

• Develop effective strategies for managing employee relations and maintaining a positive work environment.

HR Technology Utilization

• Lead the adoption and integration of HR technologies to streamline HR processes and improve organizational efficiency.

• Minimum of 7 years of HR experience, with at least 3 years in a management or strategic role.
• Demonstrated ability to develop and implement HR strategies that have a measurable impact on business outcomes.
• Strong understanding of employment law, compensation, organizational planning, employee relations, and employee engagement.
• Excellent communication and interpersonal skills, with the ability to manage and lead diverse teams.
• Proven experience with HR software and information systems.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s, is a bonus.

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.

The incumbent will be required to design, control, implement and optimize automation systems and solutions:

• Responsible to support Projects and Operations (90%):
• Participate in development, execution, and deployment of IoT automation Projects or Products.
• Evaluating products to collect data from sensors and integrate that data to the control system and/or platform.
• Perform test and evaluation activities on Process Control System independently or in conjunction with vendors.
• Participate or lead quality or safety investigations and implement any automation solutions resultant from these investigations.
• Provide training to end users on process control system.
• The role includes research and development (R&D) tasks.
• Support the R&D team in Singapore (10%):
• Improve, propose new and support existing and future hardware and automation solutions.

3 best things about the job:

1. You will be the architect of brand’s content strategy by leveraging on consumer and cultural insights to architect a comprehensive content strategy encompassing traditional media, digital channels (social, content, audio), on-ground activations, gaming, influencer marketing, celebrity partnerships, out-of-home advertising, and more.
2. Being a north star to meaningful and compelling partnerships. Provide strategic direction to media teams and external partners on conceptualizing, developing, and executing content initiatives. This includes fostering successful IP (intellectual property) partnerships, influencer collaborations, and celebrity integrations. 
3. Championing brand narrative and be a stickler on quality. Work closely with creative partners, media teams, and third-party vendors to craft a compelling brand narrative. Your leadership will ensure high-quality delivery and flawless execution across all content endeavours.

In this role, your goals will be:

In three months, you should be owning the brand’s content narrative:

• Be fully immersed in content strategy, audience understanding, cultural context & campaign execution.
• Developed content strategy across multiple touchpoints with the help of the media teams and 3rd party content partners.
• Develop strong rapport with client team & media teams, working collaboratively and inspiring creative work.

In six months, you are an experienced content and innovation architect:

• Proactively thinking on brand challenges and opportunities to build content strategy, whilst having a keen eye on execution.
• Bringing the best of media partnership/associations & be the go-to the person for the client on future/emerging experience opportunities.
• Be confident to build award worthy innovations with key media partners/clients.

In 12 months, you are able to grow brands and craft award winners:

• Develop new products with media partners and award winning campaigns.
• Develop templates/frameworks and the necessary rigour to have a clear process and build case studies.
• Have strong business acumen to build existing client businesses into year 2.

What your day job looks like:

Morning: Dive deep into consumer data and cultural trends to identify brand opportunities. Craft compelling briefs based on insights, ensuring alignment with brand challenges and local nuances.

Afternoon: Collaborate with media teams, guiding them on your vision and refining their ideas. Mentor the team to become proactive strategists and deliver high-quality work on time.

Throughout the Day: You're the resident content guru! Answer questions, share expertise, and inspire innovation across all content efforts.

The Regional Tax Assistant Manager/Tax Senior Accountant plays an essential role within the APAC Tax team, supporting the Regional Tax Managers on both direct tax and indirect tax compliance for the APAC region, as well as serving as a key liaison between the APAC Tax team and cross-functional business stakeholders on various global and regional tax projects.

Responsibilities: 

1. Tax Compliance & Provision

• Assist in preparing tax schedules and managing tax compliance reporting and payment deadlines and other related matters for approximately 25 entities within the APAC region (i.e. GST, VAT, CIT, WHT, TP), including working with external tax consultants and reviewing their deliverables.
• Assist in preparing monthly tax provisions for Singapore entities.
• Assist in preparing and liaising with external tax consultants on Assisted Compliance Assurance Programme (“ACAP”) for GST and Tax Risk Management and Control Framework for Corporate Income Tax (“CTRM”).
• Assist in preparing responses to information requests by tax authorities.
• Keep abreast of changes and/or developments in tax laws and administrative practices for APAC and analyse the corresponding implications.

1. Tax Process Optimization & Risk Management

• Support the Regional Tax Managers on tax risk management for APAC, with a primary focus on Singapore entities.
• Identify opportunities for streamlining and improving direct tax and indirect tax processes to enhance efficiency and accuracy.
• Design and implement best practices to optimize workflows and ensure compliance with relevant tax regulations.
• Collaborate with cross-functional teams to implement changes in tax processes, systems and/or compliance requirements, including providing training to internal teams and users on process improvements, ensuring awareness and adherence to compliance standards.
• Maintain comprehensive documentation of direct tax and indirect tax processes and internal controls/procedures.

1. Tax Systems & Technology Integration

• Triage tax issues raised by users to identify root causes and support/resolve accordingly.
• Collaborate with IT teams and/or external system developers to translate business/tax requirements into technical solutions, as well as to test, implement and enhance tax technology solutions for automation and efficiency.
• Evaluate and recommend new technologies that can improve direct tax and indirect tax processes.

Are you a dynamic and results-oriented professional with a strong background in commercial management? Royal Ocean Marine is seeking a talented Commercial Manager to join our client's team. In this role, you will be responsible for overseeing all aspects of our commercial operations, including client relationships, contracts, and sales strategies. This is an exciting opportunity to lead a team and drive the success of our business.

Responsibilities

• Develop and implement commercial strategies to achieve business objectives
• Manage and nurture client relationships to ensure customer satisfaction
• Negotiate and finalize contracts with clients and suppliers
• Analyze market trends and identify new business opportunities
• Lead and motivate a team of commercial professionals
• Monitor and evaluate the financial performance of commercial activities
• Collaborate with cross-functional teams to optimize operational efficiency
• Represent the company in industry events and build strong networks

• Bachelor's degree in Business, Marketing, or a related field
• Minimum 3 - 5 years of experience in commercial management,
• Proven track record of successfully developing and executing commercial strategies
• Strong negotiation and communication skills
• Excellent leadership and team management abilities
• Ability to analyze market trends and identify business opportunities
• Results-oriented mindset with a focus on achieving targets
• Proficient in Microsoft Office applications
• Willingness to travel as needed

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a RRegional Vendor Operations Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Operations Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure to dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Note: Candidates who are Singapore Nationals or candidates with Work Visa can only apply for the role.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

We are looking for a highly skilled Tax Manager to join our regional team in Singapore. The Tax Manager will play a critical role in managing the company’s tax compliance, advisory and reporting functions across the region. The ideal candidate will have a strong background in tax law, excellent analytical skills, strong team player and the ability to work in a fast-paced environment. If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you!

Responsibilities:

• Manage all tax matters in Singapore and overseas (Corporate income tax, GST, VAT, WHT and other taxes)
• Reviewing contracts/ intragroup agreements from tax perspective
• Support tax audits of entities in the region and manage tax queries from the tax authorities, challenges and disputes
• Assist with transfer pricing matters and provide guidance on intercompany transactions
• Assist to monitor the tax positions of APAC entities and provide regular updates and analysis
• Identify and manage tax risks / opportunities
• Conduct research on tax issues and stay updated on changes in tax laws and regulations
• Provide tax support for mergers, acquisitions and other strategic transactions
• Collaborate with cross-functional teams, including finance, legal and operations, etc to ensure tax considerations are incorporated into business decisions

You will have solid understanding of media planning, buying and analytics across multiple media channels. This is a leadership role that requires a strategic thinker who is skilled at integrated campaign planning, execution, and team management. You will be the key stakeholder in building strong partner-relationship with clients through a thorough understanding of the business environment and of the digital landscape.

Key Responsibilities:

• Lead the development, implementation, and management of integrated media strategies across multiple media channels, including but not limited to, digital, social, out of home and radio.
• Collaborate with the creative team, account managers and clients to identify target audiences and design media strategies that engage, inform, and motivate.
• Oversee and manage media strategy, planning, buying and execution for all client accounts.
• Utilize various analytics tools to monitor, measure and optimize campaign performance.
• Tap into proprietary consumer insight applications or alternative sources for more in-depth analysis.
• Develop and maintain strong relationships with media suppliers and negotiate contracts to ensure the most effective media buy.
• Stay updated with the latest trends, innovations, and technologies in the media industry to provide cutting-edge solutions for our clients.
• Manage, mentor, and develop a team of media planners and executives.
• Prepare and present performance report to senior management and clients.
• Be focused on results that matter to the client in full funnel campaigns including awareness, consideration, lead generation and acquisition, which is a focus for the business.
• Monitor plan execution and serves as first point of contact to raise and resolve any identified issues/ discrepancies.
• Ensure media deliverables are met on time and within budget and align with clients’ objectives.
• Generate media insights using various data sources and crafts strategic POV based on data for internal and client audiences around media, brands, consumers and experiences.
• Work with media planners and buyers to ensure accurate and timely invoicing (e.g., regular review of unbilled reports, resolve unbilled cases with Finance).

Job Summary

Join our esteemed team as a Senior Consultant / Manager specializing in Financial Markets and Private Banking Transformation, where you'll spearhead strategic initiatives to optimize operations and drive innovation within the sector. This role offers a unique opportunity to leverage your expertise in pricing strategy consulting for private banking clients to deliver impactful solutions.

Key Responsibilities 

• Collaborate with internal and external stakeholders to evaluate the private bank's existing pricing ecosystem, identifying opportunities for enhancement and customization to align with the bank's objectives.

• Conduct comprehensive analysis of the private bank's pricing strategies, processes, and methodologies, identifying inefficiencies and opportunities for improvement to drive revenue growth and profitability.

• Provide strategic guidance and thought leadership to senior management on pricing strategy development, pricing structure design, and optimization initiatives, leveraging industry best practices and innovative approaches to deliver measurable results.

• Lead business development efforts by cultivating relationships with prospective clients in the private banking sector, showcasing expertise in pricing strategy enhancement and optimization.

• Drive the development of intellectual property (IP) by leading cross-functional teams in the creation of innovative pricing models, tools, and frameworks tailored to the unique needs of private banking clients.

Business Development & Sales:

• Proactively prospect, identify, and target potential Canopy clients through various channels, including personal network, cold outreach, partnerships and referrals and bring them to a close
• Attend relevant business networking events and conferences where Canopy’s clientele will be at, engaging in new conversations with potential Canopy clients to expand our footprint within the wealth management tech sector.
• Canopy's clientele are Family Offices, Wealthy Families / Individuals, Wealth Managers, External / Independent Asset Managers, Private Bankers, Trustees, Fiduciaries
• Effectively manage and update the sales pipeline. Accurately forecast sales revenue and provide regular reports on sales performance and progress towards targets.
• Identify growth opportunities and areas for improvement in the sales process

Client Segmentation/ Market Research:

• Build a deep understanding of the product, client’s pain points, client journey, target markets, and competing alternatives
• Collaborate with internal teams to ensure a smooth sales process and successful implementation of our solution
• Stay abreast of industry trends and market developments to effectively position our offerings and drive value for clients.
• Any ad hoc project and task as assigned by the management

• Hunter sales; Proven experience in business development, sales, or account management, preferably in the Financial Services/ Wealth Management or FinTech sector
• Understanding of the enterprise software market, particularly within the financial services industry
• Excellent communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
• Instinctually able to connect and engage with a diversity of personalities to advance commercially oriented conversations
• High energy, adaptable, positive, empathetic, with a strong moral compass
• Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.

• Ability to work in a fast paced, startup team environment
• Strong commercial acumen with a demonstrated ability to drive revenue growth
• Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives
• Excellent technical skills or ability to quickly learn and communicate technical concepts
• Self-Motivation, the ability to make a high volume of calls and touches, the ability to close, persistence, consistency and great time-management
• Familiarity with the systems development life cycle is advantageous

• Learning and self-development opportunities through online courses and knowledge sharing sessions
• Medical Benefits (Inpatient, Outpatient (GP & SP), Dental, GPA)
• Life Insurance and AD&D coverage
• Team lunches and social events
• Be part of a globally distributed team of high-performing individuals
• Opportunity to work closely with senior stakeholders and
• Positive environment, attractive incentive structure OTE

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are seeking a proactive and highly organized individual to join our team as an Office Manager cum Personal Assistant. In this role, you will play a pivotal role in ensuring the smooth functioning of our office operations while providing comprehensive support to our executive team.

Responsibilities:

1. Office Management:

• Oversee day-to-day office operations, including managing office supplies, equipment, and facilities.
• Coordinate office maintenance, repairs, and renovations as needed.
• Manage vendor relationships and negotiate contracts for office services.
• Develop and implement office policies and procedures to ensure efficiency and compliance.

• Provide administrative support to the executive team, including managing calendars, scheduling meetings, and making travel arrangements.
• Prepare and edit correspondence, reports, and presentations for internal and external communication.
• Handle sensitive and confidential information with discretion and professionalism.
• Assist in the organization of company events, meetings, and conferences.

• Provide personal assistance to the co-founder, including managing personal appointments, errands, and travel arrangements.
• Act as a liaison between executives and external contacts, including family members, friends, and business associates.
• Handle personal correspondence and maintain confidentiality at all times.

• Bachelor's degree in business administration, office management, or related field preferred.
• Proven experience as an office manager, executive assistant, or personal assistant.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy in work.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other office software.
• Discretion and confidentiality in handling sensitive information.
• Ability to work independently and as part of a team.

Client Relations:

• Own the relationship with clients by engaging and providing value to our clients at every stage of their journey: onboarding, training, adoption, support and contract renewal
• Build a strong and productive relationship with new clients to ensure client satisfaction, engagement and retention
• Initiate and maintain interactive client engagement and address ad-hoc client queries and requests, providing a positive client experience
• Review client feedback and concerns and seek to improve the client experience

Client Analytics:

• Actively analyse client usage and behaviour to better understand how our clients use our platform and generate insights
• Develop and execute account plans to ensure the client is gaining value from Canopy’s products and services
• Comprehend the client's needs and how determine how Canopy can offer value-added services to meet those requirements.

Business Analytics and Expansion:

• To gather insights on the client's usage of Canopy and ensure that Canopy's profitability and product relevance remain aligned with the client's needs.
• Identify cross-sell and up-sell opportunities that makes sense for the client and drive account expansion, increasing customer lifetime value
• Identify at-risk clients, proactively engage and develop an action plan to address that risk

Product Development Input:

• Collaborate cross-functionally with internal teams (Sales, Data, Product) to feedback, address and resolve client issues and consistently provide feedback on how to improve the product
• Provide input into the product development cycle and feature prioritisation
• Conduct User Acceptance Testing ("UAT") for new product releases to ensure they are ready for our clients
• Contribute to and maintain relevant post-sales educational and marketing materials, leaflets, and websites

We're keen to speak with Banking Relationship Managers or Fintech Account Managers/ Client Success Managers who are looking for a change and interested in exploring new opportunities in a setting that values work-life balance while still leveraging their financial expertise. If you're ready to transition to a more structured working environment without compromising on your career growth, we'd love to connect with you.

• Bachelor degree in Business or Finance related field
• Proven experience in Fintech Client Success Manager roles/ Account Manager/ Client Relationship Managers
• Strong written and verbal communication to explain complex financial information to clients
• Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives, including C-Suite levels
• Exceptional interpersonal skills to build rapport and maintain strong client relationship
• Empathy to understand clients’ concerns and needs, supporting and reassuring them when necessary
• Problem-solving skills and strong analytical skills so they can proactively identify and address financial challenges
• Understanding of the enterprise software market, particularly within the financial services industry.
• Familiarity with the systems development life cycle is advantageous
• Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.

• Learning and self-development opportunities through online courses and knowledge sharing sessions
• Medical Benefits (Inpatient, Outpatient (GP & SP), Dental, GPA)
• Life Insurance and AD&D coverage
• Team lunches and social events

• Be part of a globally distributed team of high-performing individuals
• Opportunity to work closely with senior stakeholders and
• Positive environment, attractive incentive structure OTE

Are you an experienced finance professional ready to take on a dynamic role managing inventory standard costing systems and revenue-related functions? Join us as an Inventory and Revenue Manager and play a key role in overseeing worldwide inventory operations and revenue management processes. We're seeking individuals with a strong background in manufacturing finance, standard cost management, and revenue accounting to drive efficiency and accuracy in our financial operations.

Key Responsibilities:

1. Inventory Management: Manage worldwide inventory standard costing system, including experience with standard cost variances and allocation to proper periods.
2. Accounts Receivable: Review and manage accounts receivable processes, including collection, cash application, credit limit management, invoice transmission, and dispute resolution.
3. ERP System Management: Must have experience managing standard cost updates in a major ERP system (Oracle or SAP), ensuring accuracy and alignment with financial reporting requirements.
4. Audits: Assist in inventory and distributors audits, including some minimal travel as required.
5. Revenue Management: Manage revenue and related areas such as accounts receivable, customer credit, cash application, dispute resolution, and point of sale (POS) review, upload, and validation.
6. Accruals: Prepare accruals for various items such as samples, adders, wafer receipts, return material authorization (RMA), rebates, and discrepant material requisition (DMR).
7. Audit Liaison: Liaise with auditors on specific items related to duties specified, ensuring compliance with audit requirements and providing necessary documentation and support.
8. System Implementation: Lead new system implementation and projects related to inventory and revenue management processes.
9. Other Duties: Perform any other duties as assigned by Finance Manager or Director, contributing to the overall efficiency and effectiveness of the finance department.

Requirements:

• 8-10 years of experience in a manufacturing environment, with audit experience in a reputable public accounting firm preferred (preferably in the Big Four).
• Must be a Chartered Accountant, Institute of Cost Accountants (ICMAI), MBA, or CPA, demonstrating advanced knowledge of accounting principles and practices.
• 2+ years of supervisory experience preferred, with strong leadership and team management skills.
• Proficient in Excel, including Pivot table, Vlookup, etc., with the ability to analyze and interpret financial data accurately.
• Bachelor's Degree in Accounting, Commerce, or Business Administration, providing a strong foundation in finance and accounting principles.

• Competitive salary package with opportunities for performance-based bonuses.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement savings plan with employer contributions.
• Opportunities for professional development and career advancement.
• Collaborative work environment with opportunities to make a meaningful impact on financial processes and systems.

Company Overview: Welcome to our innovative company at the forefront of industry-leading solutions! We specialize in providing cutting-edge inventory management and revenue optimization services to businesses across various sectors. With our advanced technology and strategic insights, we help clients maximize profitability, streamline operations, and drive business growth. Join us and be part of a dynamic team dedicated to delivering exceptional value to our clients and shaping the future of inventory and revenue management.

Position Overview: As an Inventory and Revenue Manager, you'll play a pivotal role in overseeing inventory management processes, revenue optimization strategies, and financial analysis initiatives. Leveraging your expertise in inventory control, revenue forecasting, and financial modeling, you'll collaborate with cross-functional teams to optimize inventory levels, maximize revenue streams, and drive operational efficiency. If you're a strategic thinker with a passion for data-driven decision-making and a track record of driving business results, we want you on our team.

Key Responsibilities:

1. Inventory Management: Develop and implement inventory management strategies, policies, and procedures to optimize inventory levels, minimize stockouts, and reduce carrying costs while ensuring adequate supply to meet demand.
2. Demand Forecasting: Utilize statistical forecasting methods, demand planning tools, and historical sales data to forecast customer demand, identify trends, and anticipate inventory requirements across product lines.
3. Inventory Analysis: Conduct regular inventory analysis, including ABC analysis, cycle counting, and inventory turnover analysis, to identify slow-moving items, excess inventory, and opportunities for optimization.
4. Inventory Optimization: Implement inventory optimization techniques, such as safety stock optimization, reorder point calculation, and lead time analysis, to improve inventory accuracy, reduce stockouts, and enhance service levels.
5. Revenue Management: Develop and execute revenue management strategies, pricing models, and promotions to maximize revenue streams, drive profitability, and capitalize on market opportunities.
6. Financial Analysis: Perform financial analysis, variance analysis, and trend analysis to evaluate revenue performance, identify revenue drivers, and make data-driven recommendations for revenue enhancement.
7. Forecasting and Budgeting: Prepare revenue forecasts, budget projections, and financial models to support strategic planning, resource allocation, and decision-making processes.
8. Cross-functional Collaboration: Collaborate with sales, marketing, operations, and finance teams to align inventory and revenue management strategies with business objectives, drive process improvements, and achieve revenue targets.
9. Performance Metrics: Define key performance indicators (KPIs), metrics, and dashboards to monitor inventory performance, revenue performance, and profitability metrics, and provide regular reporting to senior management.
10. Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in inventory management and revenue optimization, and continuously seek opportunities to enhance processes, tools, and methodologies.

Qualifications:

• Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.
• 5+ years of experience in inventory management, revenue management, or related roles, preferably in a high-growth, technology-driven environment.
• Strong analytical skills, with proficiency in statistical analysis, financial modeling, and data visualization tools such as Excel, Tableau, or Power BI.
• Experience with inventory management software, enterprise resource planning (ERP) systems, and demand planning tools such as SAP, Oracle, or Demand Solutions.
• Solid understanding of inventory control principles, revenue management concepts, and financial analysis techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive change.
• Strategic thinker with a results-oriented mindset, able to translate business goals into actionable strategies and drive execution to achieve desired outcomes.
• Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and propose innovative solutions.
• Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.

• Competitive salary: The industry standard salary for Inventory and Revenue Managers typically ranges from $80,000 to $120,000 per year, depending on experience and qualifications.
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs.
• Flexible work arrangements, including remote work options and flexible hours.
• Generous vacation and paid time off.
• Professional development opportunities, including access to training programs, conferences, and workshops.
• Opportunity to work on innovative projects and collaborate with a talented team of professionals.
• Vibrant and inclusive company culture with opportunities for growth and advancement.

Join Us: Ready to drive inventory optimization and revenue growth in a dynamic and innovative environment? Apply now to join our team as an Inventory and Revenue Manager and help shape the future of inventory and revenue management!

• Draft, review and advise on a broad range of banking - related contracts with respect to the businesses of the Bank (i.e.Corporate, Commercial, Retail and Treasury).
• Manage and advise on regulatory matters of the Bank – including but not limited to PDPA.
• Draft, review and advise on ISDA related matters.
• Assist in handling dispute related matters.
• Advise and participate in branch -related projects.  
• Working together with multiple internal stakeholders to prepare and advise on legal documentation, internal policies and procedures.
• Manage external counsels effectively when engaged.
• Keep abreast with the relevant laws and regulations relating to financial institutions.
• Carry out any other duties as assigned by the Head of Legal.

1. To supervise and advise on the day-to-day book-keeping and accounting procedures.
2. To ensure that the monthly corporate reporting packages are timely, accurate and reliable.
3. To improve and implement effective systems of control.
4. To improve and implement accounting processes.
5. To monitor the cash flow and forecast cash requirements.
6. To monitor the debtors’ position and the necessary administration to ensure effective debt collection and credit controls.
7. To prepare cost analysis and implement cost controls.
8. To analyse internal reporting metrics for provision of business insights for management
9. To give guidance to the activities of your subordinates through personal standards which you create in your everyday work and through effective planning, organizing, and controlling of their activities.
10. To ensure that monthly, quarterly, and annually financial statements are prepared and submitted to the Corporate on time.
11. Ensure adequate training is provided for personnel within the department.
12. Other ad-hoc duties as per assigned.

Your Career

You will be tasked with bringing the benefits of Cortex (a next-gen AI-powered security operations platform) to customers. Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), Cortex Xpanse (Attack Surface Management), and Cortex XSIAM (Extended Security Intelligence and Automation Management).

As a key member of the sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with pre-sales engineers to drive growth for our Endpoint, Behavioral Analytics, and SOC security solutions. You will take ownership of growing the Cortex business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the Cortex business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive Cortex business

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends and technical developments that affect target markets

• Develop market strategies and goals for customers across the Cortex portfolio; understand the strategies, goals, and objectives of accounts

• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process

• Domestic travel and possible international travel as necessary

The role:

As a Group Escalations Manager, you will be responsible for overseeing and responding to daily compliance operations escalations across multiple business units. Your role involves making critical decisions on high-risk client applications, presenting cases to senior stakeholders, and delivering training on policy changes. You will drive operational efficiencies, implement 24/5 coverage plans, and contribute to the enhancement of the financial crime framework. Your role also includes managing the financial crime enhancement plan, responding to client queries, and assisting with Visa risk management reporting. Excellent communication skills, strong knowledge of financial crime, and the ability to work independently are key to this role.

The Details

• Leading the response to daily escalations from compliance operations across multiple business units, including high-risk transactions and unique cases.
• Making decisions on high-risk client applications, ensuring consistent judgement across all business units.
• Presenting specific cases to senior stakeholders, including the Head of Financial Crime and MLRO (Money Laundering Reporting Officer).
• Developing and delivering training programs on policy changes to compliance teams across all business units.
• Providing coaching and guidance to country level Escalations Managers on escalated cases.
• Enhancing the financial crime framework by identifying new typologies and potential policy gaps.
• Assisting the Head of Financial Crime and country level HOC/MLRO’s in updating policy documents and developing new controls.
• Staying updated on financial crime regulations and understanding their impact on the company.
• Assessing the impact of wider business changes on the compliance operations team.
• Overseeing the initial review of PEP forms, responding to sanction alerts, and attending new business onboarding forums as a delegate of the Head of Financial Crime.
• Managing the financial crime enhancement plan and updating the country risk matrix.
• Completing bank/client RFIs and assisting with the financial crime risk assessment.
• Leading the company's response during external audits.
• Serving as the point of contact for financial crime queries from clients and explaining decisions to sales teams and clients.
• Reviewing financial crime data in management information meetings.
• Updating financial crime policies and procedures.
• Assisting with Visa risk management reporting.
• Driving operational efficiencies within the escalations function, identifying areas for improvement, and implementing changes.
• Developing and implementing coverage plans to ensure 24/5 support across all business units.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.