Position Summary:

IT Program Manager will be responsibleto lead the company level IT programs. One such program currently running is the rollout of a global SAP template across various locations.

Based in Singapore, the ideal candidate will have functional background in SAP (PP, QM, SD, MM, or FICO), but will focus exclusively on project management responsibilities, including vendor management and project governance.

This role will involve managing the rollout globally, ensuring adherence to timelines, budgets, and scope.

The ideal candidate will have 14-18 years of total experience, with significant exposure to SAP projects.

Key Responsibilities:

1. Project Management:

• Lead the project management of the global SAP template rollout, focusing on planning, execution, and monitoring of project deliverables.
  • Oversee the implementation of SAP PP and QM modules within the global template framework across multiple countries.
  • Develop and maintain project plans, schedules, and budgets to ensure the successful and timely completion of the project.
  • Identify, mitigate, and manage project risks, issues, and dependencies to ensure smooth delivery.

2. Vendor Management:

• Serve as the primary point of contact for vendors, managing relationships and ensuring they meet contractual obligations.
• Oversee vendor performance and hold regular reviews to ensure project requirements and timelines are met.
• Negotiate with vendors as needed to ensure project goals are achieved within budget and scope.

3. Stakeholder Management & Communication:

• Provide regular project updates to senior management and key stakeholders, ensuring clear communication of project progress, risks, and any required decisions.
• Collaborate with cross-functional teams, including regional teams from various locations, to ensure alignment with business objectives.
• Facilitate communication between the global and local project teams, focusing on project logistics and delivery.

4. Global Template Rollout:

• Ensure the successful rollout of the global SAP template across multiple regions, aligning local requirements with the global strategy.
• Ensure consistency and quality in the implementation process across all regions involved.
• Support other global and regional rollouts as required.

5. Project Focus:

• Focus solely on project management tasks (timeline, budget, resources, risk management), leveraging existing resources to handle the functional and technical requirements.
• Coordinate with business analysts, solution architects, and technical teams to ensure alignment without needing to act as the conduit between business and technical teams.

Position Requirement

1. FORMAL EDUCATION:

Required:

• Bachelor’s degree in information technology, Business Management, or a related field.
• PMP or Prince2 and SAP – certifications are mandatory

2. KNOWLEDGE & EXPERIENCE:

Required:

• 14-18 years of total experience in SAP-related projects (functional and/or project management).
• SAP functional background in one or more of the following modules: PP, QM, SD, MM, or FICO.
• Proven experience in managing large-scale SAP projects, particularly across multiple regions.
• Strong vendor management experience, with a proven ability to manage third-party deliverables.

3. TECHNICAL/SKILL REQUIREMENTS:

Required:

• Excellent project management skills with the ability to drive large, complex projects to successful completion in a fast-paced environment.
• Understanding of SAP systems, particularly with a functional background in SAP PP, QM, SD, MM, or FICO.
• Strong leadership, problem-solving, and decision-making capabilities.
• Excellent communication skills, particularly with stakeholders across various levels and regions.
• Ability to manage multiple workstreams and ensure project alignment with global strategies.
• Willingness to travel as needed.

4. Travel Requirements:

• To travel frequently.

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience and a winning attitude.

We are looking for a Senior Manager Parts Coordination Management (m/f/d) to join our team.

The preferred location for the position is in Hamburg (Germany), but also Hørsholm (Denmark) or Pandan Crescent (Singapore) are possible location.

What you will be doing

As Senior Manager you will be responsible for overseeing the shipment and replacement procedures. More importantly you will be responsible for providing guidance, instruction and training to inspire the parts team to perform at their optimum. You should create a cohesive team that works efficiently to ensure a flawless customer experience related to ANCS part deliveries. The team operates from various country locations among them Germany, Denmark, Netherlands, Norway, Italy, USA, Singapore, Korea and China.

As PCM Manager you will:

• Provide overall leadership and administrative management for approximately 25 to 30 team members which includes:

o defining roles and responsibilities

o conducting performance reviews, development discussions and target settings

o participating in salary planning

o promoting professional growth through timely performance feedback, coaching, and counselling

• Work across teams on developing and implementing delivery processes, ensuring one global aligned way of working

• Work towards continuous process improvements and overall process compliance

• Support cost reduction efforts, and identify cost take out

• Organize reporting and controlling

• Define strategy and operational objectives for the team, clear team goals and KPIs

• Ensure the transfer of knowledge within the team

• Ensure the highest level of quality and response time for part deliveries

• Oversee day-to-day teams' operation and performance

• Create a healthy and motivating work environment

• Cooperate with relevant internal and external stakeholders.

• Work in accordance with business as well as quality, health, safety, and environmental guidelines

Success measures:

• Sales & Margin

• Working Capital

• Response Times

• Customer satisfaction

• Employee Satisfaction

To be successful in this role, we expect you to have:

• Technical or commercial studies with corresponding professional experience, preferably experience in leadership role with decentralized teams

• Great interpersonal and communication skills (across cultures and functions)

• Ability to create and maintain a healthy and motivating work environment

• Critical thinking and problem-solving skills

• Quick decision-making skills

• Sense of ownership and pride in your performance and its impact on the company’s success

• Team player

• Good time-management skills

• Customer centric mindset

Other qualifications/skills include:

• experience with process development and optimization

• In-depth SAP knowledge

It’s a plus if you:

• are familiar with the maritime business and regulatory environment

• have knowledge of the NACOS Core product portfolio

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 40%, even though most of the meetings are held virtually.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Role and Responsibilities

• Oversea the Program Management Office, PMO for NBS
• Champion annual work planning reviews with stakeholders, from budget to agreement with users
• Manage and operationalize demand management process with rigor in governance & compliance
• Streamline SAP reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Establish and implement standards and guidelines on project management practices, costing etc; couple with on-going operational efficiency improvement within PMO functions
• Provide training and guidance related to project management standards and project monitoring
• Initiate & implement process improvements to aid demand and delivery fulfillment, marksmanship & performance dashboard
• Support program/project audits

Requirements / Qualifications

• Programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment.
• Proficient in Microsoft Office Excel & Automation, MS SharePoint Workflow Automation; hands on Tableau reporting will be advantageous
• Proficiency in Tableau Reporting will be advantageous
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills.
• Well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Experience with documentation work products including manuals, SOPs, training aides and process documents
• Ability to manage multiple project activities at the one time and excellent prioritisation skills.
• Excellent professional written and verbal communication skills, plus effective interpersonal skills.
• An active Project Management Professional (PMP) certification (or ability to obtain within 6 months)
• Experience with project management methodology and knowledge of the system development life cycle (SDLC)
• Degree holder with 7 to 10 years of relevant working experience or Diploma holder with more than 10 years of relevant working experience

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

We are seeking a Chat Software Manager to join our dynamic team and play a key role in leading our technical initiatives and team management. This position offers an exciting opportunity for an experienced professional to oversee the development and management of chat software systems while ensuring strategic partnerships and successful project outcomes.

Key Responsibilities

1. Technical Leadership: Lead the tech team in developing, deploying, and maintaining reliable and innovative chat software solutions.
2. Project Management: Oversee project planning and execution to ensure timely delivery of high-quality results that align with business goals.
3. Business Negotiations: Conduct and manage negotiations for major projects, ensuring contracts protect organisational interests and foster successful partnerships.
4. Market Analysis and Strategy: Monitor industry trends to provide insights and strategies that align technology solutions with market opportunities.
5. Team Development: Build and nurture a high-performing tech team through recruitment, mentoring, and fostering a culture of collaboration.

Requirements

• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in software development or related fields, with at least 3 years in a leadership role managing technical teams or chat software systems.
• Strong technical expertise with Java or Golang and familiarity with Linux systems, MySQL, and micro services architecture.
• Proven experience in designing scalable and secure chat systems, utilising real-time communication protocols like WebSocket or gRPC.
• Strong ability to lead technical teams, enforce best practices in coding and documentation, and align technical solutions with business objectives to deliver innovative and high-quality projects.
• Bilingual proficiency (English and Mandarin) is preferred to liaise with Chinese counterparts effectively.
• Strong knowledge of chat software technology, market trends, and best practices.
• Demonstrated ability to lead business negotiations and manage contracts for large-scale projects.
• Candidates who are Singapore Citizens or PR holders are preferred.

Business Development Manager Responsibilities:

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Requirements and skills:

Proven working experience as a business development manager, sales executive or a relevant role

Proven sales track record

Experience in customer support is a plus

Proficiency in MS Office and CRM software (e.g. Salesforce)

Proficiency in English

Market knowledge

Communication and negotiation skills

Ability to build rapport

Time management and planning skills

BSc/BA in business administration, sales or relevant field

Able to perform skin and body analysis for new and existing customers

Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc

To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception

Makes professional recommendations on products, treatments and service packages to customers

Responsible for staffing, staff development and training

Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation

Arrange training programs and skill upgrading courses for company staff

Responsibly for Sales and achieving Sales KPI and target

Regularly evaluates business processes, procedures and systems, makes recommendations as necessary

Manage customers complaint on a timely manner

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

JOB SUMMARY

To undertake the primary responsibility of the digital and marketing communication efforts to support revenue generation, brand engagement, and sales strategies. This includes the implementation and execution of integrated marketing strategies and ensure the upkeep of the hotel’s brand and image.

JOB DUTIES AND RESPONSIBILITIES

Marketing Communications

• Manage marketing and related communication needs of the hotel ranging from preparing marketing brochures & collaterals to creating online content while complying with brand requirements, to deliver brand reputation growth and drive the business objectives.
• Identify media opportunities, develop and manage media relationships, identify and drive creative news-making opportunities including blogger and influencer management.
• Monitor coverage of the company and key industry developments across print, online, broadcast and social media platforms, as well as track the performance of media communications efforts.

Branding / Advertising / Marketing Collaterals

• Enhance brand awareness and maintain a consistent image internally and externally.
• Support marketing initiatives across offline and online platforms to strengthen the hotel’s reputation in the media and community through various campaigns.
• Identify suitable online partnership and advertising partners to work with to amplify the brand.
• Create and curate marketing materials, including brochures, promotional items, and maps, for promotions, events, property tours and conferences.
• Draft and refine communication pieces such as press releases, presentations, and letters.

Media Relations / Media Clipping / Reports

• Prepare media releases and coordinate dissemination of press kits.
• Handle media enquiries, consistent updates to establish good relations with media.
• Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.
• Coordinate on-property visits from media, including reservations, amenities, special requests, and dining.
• Update press database, digital library, and press clippings including list of all media contacts and media distribution lists (e.g., contact information, magazine circulation and demographics).
• Assist with on-site media relations for local events, marketing/promotional events, and other press functions.
• Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.

Digital Marketing

• Develop and implement e-marketing initiatives to increase revenue and conversion.
• Establish and implement the hotel’s annual advertising plan for all digital channels
• Assist on matters related to creative and media planning for display campaigns.
• Ensure brand and marketing messages on online channels are consistent with overall marketing activities (i.e. special promotions/offers etc.)
• Review and monitor hotel’s primary competition set on a regular basis online and ensure/maintain competitiveness and “web appeal”.

Website Management

• Position the hotel’s website as the priority channel of online distribution and optimise the hotel’s overall digital presence.
• Responsible for updating content and managing inventory of the dining websites for Java+, Wan Hao Chinese Restaurant and Crossroads as well as retail events such as Mooncakes, Festive and Chinese New Year.
• Ensure accuracy of the content and presentation on the websites, third party portals, directories and websites where the hotel is listed and/or distributes inventory.
• Work closely with Marriott Digital Services (MDS) to deploy website enhancements and functionality upgrades.

Search Engine Marketing / Optimisation (SEM / SEO)

• Responsible for driving room revenue using Paid Search Optimisation and running online campaigns via third party vendors including PLUS, ADARA, Google Adwords, Expedia Travelads and Booking Network Sponsored Ads.
• Implementing SEO best practices to improve website ranking and drive organic traffic.
• Monitoring and analyse the performance of digital marketing campaigns using tools like Google Analytics, PLUS Platform and prepare reports to measure effectiveness and ROI.
• Review the ranking of the hotel website on search engines, and update the hotel website with relevant search terms and adequate keyword frequency to ensure that the hotel website gets the best possible natural page rank in the languages available.
• Update and optimize meta descriptions and tags.

Assist on any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• At least 2 years of relevant experience in full spectrum of Hotel's Marketing background.
• Bachelor degree in Marketing, Media, or relevant education.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Able to start work within short notice period.

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Key Responsibilities:

1. Identify New Business Opportunities: Research and identify potential markets, clients, and strategic business opportunities. Analyze market trends, competitor activities, and customer needs to drive new business initiatives.
   
2. Develop and Implement Growth Strategies: Create and execute strategic business plans to achieve revenue targets and expand the company's client base. Collaborate with the marketing and product development teams to align business strategies with company goals.
   
3. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients and partners. Understand client needs and provide tailored solutions to ensure satisfaction and retention.
   Act as the primary point of contact for key accounts and manage client expectations.
   
4. Sales and Revenue Generation: Develop and present compelling business proposals to potential clients.
   Negotiate and close business deals, ensuring favorable terms for the company. Meet and exceed sales targets and revenue goals.
   
5. Collaboration and Coordination: Work closely with internal teams, such as sales, marketing, and product development, to ensure successful project implementation. Provide feedback and insights from the market to help improve products, services, and overall customer experience.
   

Qualifications:

• Bachelor’s degree in Business Administration or a related field
• Proven experience as a Business Development Manager or similar role, with a successful track record of driving revenue growth.
• Strong understanding of market research, sales, and negotiation techniques.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in using CRM software and other business tools.
• Self-motivated, results-oriented, and able to work both independently and as part of a team.

Additional Requirements:

• Willingness to travel as needed to meet with clients and attend industry events.
• Multilingual - Must be able to speak fluently in English, Mandarin and Italian.
• A proactive approach to problem-solving and a strong desire to drive business success.

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Responsibilities:
- Potential to be trained and promoted to a supervisor role.
- Company provides structured training.
- No experience required

- Potential to be trained and promoted to a supervisor role

- Passion for the food and beverage industry.

Benefits:

- Annual leave (7 days).

- Sick leave (14 days).

• Role: Senior Maintenance Manager
• Industry: Chemical Plant
• Working Hours: 5days (Mon-Fri), 8 am to 4.30 pm.
• Work Location: Jurong Island (Transport Provided at Jurong East)
• Basic Salary Up to $9000 + 15 AL + AWS + VB

Requirements:

• Degree in related discipline.
• Experiences in the chemical plant / chemical industry Singapore as Manager or Assistant manager.
• Experiences and knowledge about maintenance of mechanical rotating equipment and static facilities.
• Experiences as Electrical and Instrumentation, E&I Process / Maintenance Engineer at chemical plant or manufacturing facility.
• Knowledge about and to be familiar with high voltage power supply / MCC, control panel and / or DCS design and system to manage establishment will be an advantage.

Responsibilities：

• Management of annual/specific Project and Maintenance activities/budgets (both Mechanical and E&I) throughout fiscal year to achieve department goals.
• Ensuring that the relevant maintenance strategies as well as industry best practices are applied to the activities for maintenance and modifications in the plant to achieve reliability and availability of plant equipment of the highest level.
• Ensures all plant and equipment is maintained to the highest level of safety for work to avoid lost time accidents, with immediate response and thorough investigations and corrective actions for all hazardous occurrences and accidents.
• Ensure all Mechanical and E&I maintenance activities are carried out in accordance with the Company’s HSEQ Standards, statutory requirements, Company Maintenance & Management System, and best industry maintenance practices.
• Ensuring that there are adequate procedures and systems put in place for maintenance activities conducted within the process plant.
• Oversee all facilities planning and operations/functions including the maintenance, modification control of equipment, space allocation, move and construction.
• Works with counterparts in parent and subsidiary companies on technology transfers to raise maintenance performance standards.
• Line management responsibility for Maintenance team members.
• Approval of all work requests for equipment maintenance and modifications related to improvements and safety of process and plant.
• Approval of requisition for new equipment and maintenance spares.
• Approval of Contractors’ daily timesheets.
• Approval of the daily maintenance activities and modifications in the plant.
• Approval of grade change maintenance activities, in consultation with production department
• Planning and managing the shutdown maintenance.
• Provide training needs of Maintenance team members to ensure that they have the necessary skills and competencies to carry out their work in an efficient manner.
• Assessment and review of in-house contractors’ performance and the contract.
• Undertakes special assignments or projects as directed by the Manufacturing Director

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Credit Control, Executive

Company background: One of Singapore's established financial institution company

Location: Central (Newton)

Working Hours: 5 Days Work Week, Mon to Fri (8.30am to 5.30pm)

Remuneration Package:

• Basic up to S$ 3600
• Performance Bonus (~3 months)
• Flexi Dollars S$ 800

Job Responsibilities:

• Making collection calls
• Timely and effective collection of all debts and customers payments
• Negotiating re-payment plans
• Liaising with lawyer to follow up on the legal action taken against the bad paymasters
• Liaising with vehicle repossessors to follow up on repossessed vehicles
• Maintaining contact with clients to ensure outstanding balance are clear for payment
• Resolving queries both internally and externally around customers outstanding balance
• Posting and allocating daily receipts to accounting systems

Requirements:

• Knowledge of hire purchase cases and hire purchase operations, legal recovery
• Experience in whole cycle of legal process of debt collection
• Bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Ability to reconcile complex accounts and have excellent attention to detail
• Calm, confident manner to handle potentially uncomfortable conversations

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

• Singapore Based (Islandwide)
• 5.5 Days (8.30am to 5.30pm), Saturday half day (Can claim OT $20/hour)
• Must hold a valid registration with MOM as a WSH Officer and with NEA as an ECO.
• Career Progression Opportunities

Requirements

• Must hold a valid registration with MOM as a WSH Officer and with NEA as an ECO.

Roles & Responsibilities

• To assist the Project Manager in implementing the safety management system to ensure staff and workers work in a safe and healthy environment.
• To assist the Project Manager in implementing the permit to work system and to stop & report to the project manager any incompatible works relating to the same.
• To act as the secretary of the Project WSH Committee and chair the meeting such that the staff and subcontractors are aware of the site activities and the required actions.
• To assist the Project Manager in complying with the WSH Acts and Regulation.
• To conduct periodic safety inspection to verify level of safety compliance so that the safety standards are constantly improved.
• To ensure site compliance with statutory safety requirements and in-house safety rules and regulations and to report any deviations to the Project Manager for management consideration.
• To recommend to the Project Manager any necessary corrective measures to be taken on safety non-compliance and deviations to enhance the site safety.
• To update site management on any new or changes to current statutory safety requirements and take the necessary actions.
• To investigate any accident/ dangerous occurrence/ incident and recommend corrective measures to prevent recurrence.
• To liaise with officers from MOM/NEA /PUB on matters pertaining to safety, mosquito breeding, ECM etc and take the necessary action for their comments.
• To conduct safety training and organise safety promotional activities.
• To ensure safety documentation is kept current and ready for MOM, NEA or ISO Audit.
• Carry out the works assigned for compliance with requirements of ISO 9000, ISO 14001 and OHSAS 45001
• Be involved in the evaluation of risk assessment and plan, manage and review Management Programmes.
• Be involved in all the sub-con safety and health matters pertaining to the site.
• Prepare and submit the site environment control Programme and ensure that the staff and workers are aware and understand the intention.
• Inspect the site to ensure that all facilities and equipment relevant to the maintenance of the environment health are in working condition.
• Assist the authority to investigate outbreaks of infectious, vector-borne disease.
• Organise campaigns, training course to develop and sustain the interest of workers in maintaining good environment health standards.
• To assist the Project Manager in the management of the workers e.g. their courses, reporting sick, home leave, accommodation.
• To assist in achieving the safety standards required by the site’s developer.
• Be involved in safety aspects for planning of activities that are in view of the public or in area that the public uses.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Payments Controls organization is seeking a Associate to join the Global Regulatory Developments and Engagement (GRDE) function to deliver on GRDE specific engagements and execute on regulatory and control activities. As an Associate you will focus on monitoring, identifying and understanding Regulatory Changes impacting Payments, and engage with the business and other stakeholders through the regulatory change life cycle.

Job Responsibilities:

• Data Analytical Support for Compliance Risk Assessment (CRA) – Troubleshoot issues, bug fixes and answer queries from team.

• Support CRA data generation, validation, upload and sync with CCOR (Compliance, Conduct and Operational Risk)

• Build automation processes and reports for CRA

• Address queries related to CRA and work with the broader team to address any identified data quality issues

Required Qualifications, Capabilities & Skills

• 5 + years of experience in banking, finance, or related fields with exposure in payments system/fintech/data management.

• Experience working in Regulatory or Control function

• Bachelor’s degree in Information Technology, Engineering, Science of other related disciplines

• Excellent skills in database and BI with strong knowledge of SQL

• Working knowledge of API and capable to build small Web Service from scratch

• Strong analytical and problem-solving abilities.

• Attention to detail and a commitment to data accuracy.

Preferred Qualifications, Capabilities & Skills:

• Working knowledge of AI/ML technology. Capable to use LLM to build applications highly desirable.

• Excellent skills in database and BI with strong knowledge of QlikSense,VBA,Access/VBA , SAS, R

This role is intended to be for an initial term of approximately 12 months only, however, subject to business needs, the contract may be extended or converted to permanent employment.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c763f66ad3f58385677742eaa2e98b33

• Well Established Company
• Basic $4000 - $4800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working day: Monday to Friday
• Working hours: 8.30am to 6pm

Job Responsibilities:

• Responsible for quality issues arising from production and customer feedback, and collaborate with the production tea to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation
• Implement the quality inspection standards, on incoming, in process and outgoing inspections, and provide QA inputs to production to resolve quality-related issues at in-process and final inspections
• Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance
• Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness
• Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements
• Perform any other duties, as assigned

Job Requirements:

• Minimum Diploma or Degree in Precision Engineering, Quality Management or Mechanical Engineering with 2 years of working experience in quality engineering or manufacturing

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Requirements

• Candidate must possess at least Professional Certificate in Engineering (Environmental/Health/Safety) or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Non-Executive specialized in Engineering - Environmental/Health/Safety or equivalent.

Responsibilities

The role of an Environmental Control Officer (ECO) is basically to look out for conditions/ situations in construction sites which cause environmental health problems or are likely to cause environmental health problems. He should report these conditions/ situations to the contractor together with recommendations on remedial measures to be taken to prevent recurrence.

The main areas where the ECO should pay attention to are as follows:

• Disease-bearing insects and rodents
• Proper disposal of construction waste
• Noise, air and dust pollution
• Earth littering
• Siltation of drains
• Food hygiene in canteens
• Any other environmental health matters

As a member of the Control and Instrumentation team, you will be responsible for executing maintenance work on instrumentation and control systems in the power plant effectively, efficiently, and to comply with safety and regulatory requirements.

Responsibilities:

• Carry out repair and rectification of equipment failure and malfunction. Test and recommissioning of rectified system or equipment
• Carry out the overhaul, inspection, calibration, servicing program during plant scheduled outage.
• Implement modification, upgrading, and installation plans for plant system and equipment for enhancement, availability, and reliability improvement.
• Maintains detailed work reports, spreadsheets, graphs, plots on computer-based software (Maximo, MS Word, and MS Excel)
• Assist Engineers and Technical Officers in the maintenance work
• Supervise contractors under his charge

Requirements:

• Nitec in Electronics Engineering or equivalent
• Possesses knowledge of Instrumentation
• Preferably possesses 2 years of experience in Power Plant or Oil and Gas industry
• Self-driven, with a good working attitude and a good team player
• Is available on standby after office hours for emergency calls
• Have a safety mindset and display good workplace safety behavior.
• Be a part of the CERT team and be actively involved in emergency responses whenever called upon.

As a member of the Control and Instrumentation team, you will be responsible for executing maintenance work on instrumentation and control systems in the power plant effectively, efficiently, and to comply with safety and regulatory requirements.

Responsibilities:

• Carry out repair and rectification of equipment failure and malfunction. Test and recommissioning of rectified system or equipment
• Carry out the overhaul, inspection, calibration, servicing program during plant scheduled outage.
• Implement modification, upgrading, and installation plans for plant system and equipment for enhancement, availability, and reliability improvement.
• Maintains detailed work reports, spreadsheets, graphs, plots on computer-based software (Maximo, MS Word, and MS Excel)
• Assist Engineers and Technical Officers in the maintenance work
• Supervise contractors under his charge

Requirements:

• Diploma in Electronics Engineering or equivalent
• Possesses knowledge of Instrumentation
• Preferably possesses 2 years of experience in Power Plant or Oil and Gas industry
• Self-driven, with a good working attitude and a good team player
• Is available on standby after office hours for emergency calls
• Have a safety mindset and display good workplace safety behavior.
• Be a part of the CERT team and be actively involved in emergency responses whenever called upon.