About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
We are looking for a Customer Success Manager, Workplace to support Workplace customers post-sale driving quick adoption, deployment and onboarding of our product. In this role, you will:
- Engage with customers post-sale to optimise client outcomes by ensuring a world-class customer experience throughout the onboarding process
- Be part of the team onboarding Workplace members and ensure their customer experience is efficient and successful
- Manage the client data collection process throughout onboarding
- Work closely with the Senior Customer Success Manager to manage the onboarding process from signature to ‘go-live’
- Work with internal stakeholders to identify and upload accurate WeWork floor plans on the Workplace platform
- Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives
- Drive quick adoption and deployment of the Workplace app in order to advance the strategic partnership between the client and WeWork and ultimately enable the long-term retention and growth of the account
- Supervise space utilisation performance against the client’s success metrics and provide recommendations to optimize
- Answer adhoc questions about the product and offer best practice advice
- Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application
- Renew and upsell non managed / non WeWork licenses, and partner with Account Owners to identify and uncover new Workplace opportunities in Managed Accounts
- Establish and maintain a proactive communication cadence with key partners for account Workplace check-ins
About You
Does the below sound like you? If so, we’d love to hear from you!
- A Bachelor’s Degree or equivalent qualifications
- Advanced verbal and written communication skills in English
- Demonstrable experience in succeeding in fast-paced, KPI driven sales environment
- 3+ years of professional experience in sales, account management, or related deal closing fields
- Experience onboarding customers with SAAS products is highly desirable
- Demonstrated proficiency in building strong client relationships across accounts and multiple partners
- Strong work ethic and entrepreneurial spirit
- Excellent communication, writing, and presentation skills
- Project management and business operations experience ideal
- Highly flexible and adaptable to continuous change and growth
- Excellent communicator - verbal and written
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Due to the need to support our members/clients in Korea, proficiency in Korean language is desirable
Life At WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
