Job Description

• Administrative support to Audit Department
• Typing of financial report
• Liaising with corporate secretary and tax agent for filing requirement
• General administrative duties

Job Requirement

• We are looking for candidates who seek stable working opportunity and who possess
• Commitment to work long-term.
• Strong organize and coordinate ability
• Good communicate and execute skills
• Good command of PC skills, especially Microsoft Office Software
• Minimum Education qualification : Diploma or above
• Minimum year of working / related experience : 1 year or no work experience, training will be provided to candidates with right attitude
• Fresh schools leaver are welcome to apply.
• Possess good telephone etiquette.
• Hardworking personality and able to work independtly

Responsibilities:

• Administrative support for Audit Department
• Typing of financial report
• Liaising with corporate secretary and tax agent for filing requirement
• General administrative duties

Requirements:

• We are looking for candidates who seek stable working opportunity and who possess
• Commitment to work long-term.
• Strong organize and coordinate ability
• Good communicate and execute skills
• Good command of PC skills, especially Microsoft Office Software
• Minimum Education qualification : Diploma or above.
• Minimum year of working / related experience : 1 year or no work experience, training will be provided to candidates with right attitude
• Possess good telephone etiquette.
• Hardworking personality and able to work independently.

Descriptions:

• Handle day to day shipment arrangement included preparation of Invoice/PL, booking flight/vessel,
• Co-ordinate pick up/delivery between users and forwarder.
• Check the inventory of empty caddy/used materials or upon trigger by requestor to book the flight /vessel accordingly after confirming with consignee.
• Prepare the Invoice/Packing list, etc for goods collection/export
• Coordinate the collection or arrange for 3rd party packing before exportation.
• Preparation of Tax Invoice/Credit/Debit Note, etc.
• Assist buyer to process some of Purchase Order/follow up with delivery.
• Any other as assigned by superior.

Requirements:

• Diploma in Supply Chain Management/ Procurement & Material Management/ Procurement & Supply Management / any disciplines
• 1-2 years’ experience in logistic/supply chain/import & Export
• Proficient in MS Excel/Word
• Strong interpersonal and communication skills, verbal and written
• Able to work well under pressure with a positive mindset.
• Entry level with relevant qualification are welcome to apply

Tempserv Pte Ltd
License No: 06C3745
Ivy Ng / EA Reg. No: R1102590

• Work on Electro Optical (EO) Systems from material preparation, assemble components, optical alignment
• Troubleshoot and test EO systems
• Prepare/ maintain production line and equipment
• Submit line failure reports, monitor and analyse failure rate
• Prepare assembly and work instruction documents
• Engineering studies
• Quality Control testing

Requirements:

• Diploma in Electrical, Electroincs, Mecahtronics, Mechanical Engineering
• Entry level position, training will be provided.
• Monday - Friday, office hours
• Class 3/3A/2/2A/2B Driving license is required

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

We are looking for engineers to provide preventive and corrective maintenance on IT network and infrastructure systems to ensure high availability and serviceability of our customer’s network and communication systems.

Maintenance of IT network and infrastructure systems including:

a) Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible

b) Perform routine preventive maintenance to minimise unscheduled system downtime

Requirements:

• Higher NITEC/ Diploma in Electronics/Information Technology/Telecommunication or related discipline
• Office hours with standby duties when required
• Possess Class 3/3A Driving License is compulsory

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

• Assist the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry and meat
• Stir and heat soups and sauces
• Wash and store all cooking appliances, instruments, utensils, cutting boards, and dishes
• Organize and store food supplies properly in kitchen, cold room and storeroom
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to perform spilt shift, work on weekends and public holidays
• Have initiative and hardworking with positive attitude to learn and contribute
• Possess good communication and interpersonal skills

• Forklift license required.
• 5days work

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description

• Agency appointment for Owner matters in various ports
• Handling visitors and new joiners in Japanese terminal (Visitor List for Japan port -Communication with local agents)
• Sending visitor information to vessels including Singapore anchorage
• KL crew list update (Coordinate with KL MPT)
• Insurance (Contact with Ins company)
• Crew matrix update on OCIMF website
• Sharing contact list with fleet vessels
• Updating port call list
• Quarterly communication drill with vessels
• Quarterly unannounced alcohol drill with vessels
• Annual unannounced D&A test
• Sharing circulars from KMSOL, Class, Flag etc with vessels
• Arranging MLNG meeting and making minutes
• Environment Report to Charterers (INPEX, Petronas)
• Managing Common Folders
• Arrangement of Online meeting with vessel – (occurs once a month, coordination of meetings including scheduling, setting up call etc.)
• SIFSC notification and planning with vessel. – (occurs quarterly
• Tangguh Local contents report to LGAS2
• Support on OPEX matters.
• Regular monitoring of appraisal report and safety meeting for MLNG vessels and bring to the notice of PIC
• Sharing of weather warnings etc.
• Managing and monitoring of SI visit to vessel as required by KLQSMS.
• Quarterly updating of Form-B, Form-C and Q 88 for fleet Vessels.
• Updating SIRE record
• Assist in OPEX and budget preparation
• Any ad-hoc duties as assigned

Job Requirement

• Minimally Diploma in Marine or equivalent
• Good English communication skills
• Sailing experience on merchant ships in junior ranks or work experience in ship management operations is an added advantage

• Offshore Oil & Gas industry is a Must!
• Management Accounting experience is required
• MNC / Perm
• Sole Contributor

Responsibilities:

✓ Management accounting work

• Monthly closing data compilation and analysis, monthly base
• Preparation of income and expenditure forecast (quarterly)
• Creation of internal reports (Japanese)

✓ Credit management

• KYC support
• Credit confirmation

✓ Deposit and withdrawal work

• Approval of accounts receivable and payable
• USD payment confirmation

✓ Registration work with banks

✓ Government agency support

• Response to various surveys ( Statistics, MPA etc)
• Transactions with IRAS
• Confirmation with Deloitte

✓ Audit support

• Support for inquiries from accounting companies in Singapore and Japan

✓Business management

• Regulation/ internal rules/ guideline management, updates, and notifications
• Contract management
• General internal confirmation work (contracts, LOI, etc.)
• All documents management

✓ Insurance

• Arrangement of Marine insurance
• Checking warranty details and costs with the HQ

✓ Handling for Tax Agent, Secretary company

✓Other

• Branch manager work support (instructions on an ongoing basis)
• Data entry
• General affairs (hotel reservations for business travelers, Support of appointment etc.)
• General correspondence with the head Quarter in Tokyo

Requirements:

• Accounting experience more than 3 years
• Japanese speaking and writing skill, N2 or more is a plus (to liaise with Japanese speaking stakeholders)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Salary: Up to $3,000 + Variable Bonus
Working Hours:

• Monday - Friday: 8:30 AM to 5:30 PM
• Alternate Saturdays: 8:30 AM to 12:30 PM
  Location: Yishun

About Our Client:
Our client is a premier supplier in the field of semiconductor manufacturing, electronics, and cleanroom environments across Asia.

Job Responsibilities:

Application, Calibration, and Servicing:

• Involved in the application, calibration, and servicing of cleanroom equipment and instrumentation to ensure optimal performance and compliance with industry standards.

Customer Support:

• Provide technical support to end-users, assisting with troubleshooting, resolving issues, and offering guidance on equipment usage and maintenance.

Equipment Maintenance:

• Perform routine and preventive maintenance on cleanroom equipment to minimize downtime and ensure reliability.

Documentation:

• Maintain accurate records of calibration and servicing activities, ensuring all documentation is up-to-date and complies with regulatory requirements.

Collaboration:

• Work closely with the engineering team to improve service processes and enhance customer satisfaction.

Field Work:

• Travel to customer sites for on-site calibration, servicing, and support, ensuring minimal disruption to their operations.

Job Requirements:

• Education: Diploma/ITE in Electronics.
• Experience: 1 to 3 years of related work experience is advantageous.
• Additional Qualifications: A Singapore Class 3 Driving License is a plus.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

(CENTRAL / EAST) - Ubi / Macpherson

• Book-keeping outsources
• Oversee 2 account exe

Highlights

• 5 days + PB

• Account Payable (AP)

• Account Receivable (AR)

• Supervisory Role

Role Overview

• Oversee and manage all accounting functions.

• Supervise Accounts Executive and manage external accounting service providers.

Key Responsibilities

• Accounts Receivable (AR): Manage invoicing, progress claims, accrued revenue, WIP, and follow-up with debtors.

• Accounts Payable (AP): Handle all AP functions, including the sales commission system.

• Bank Reconciliation: Reconcile and manage bank accounts in different currencies daily.

• Bank Applications: Manage applications such as Letters of Credit and Performance Bonds.

• Outsource Accounting: Check and approve the work of outsourced accounting companies for bookkeeping, GST, and annual tax returns.

• Compliance: Ensure accounting processes comply with legal requirements.

• Cashflow Forecasting: Assist with or prepare cashflow forecasting reports.

• Regulatory Submissions: Assist with or prepare any other regulatory submissions.

• Financial Reporting: Assist with or prepare financial reports for HQ in Japan.

• Cross-Department Collaboration: Work closely with other departments to ensure proper handling of receivables and payables.

• Ad Hoc Duties: Perform any other duties as assigned.

Requirement

• Bachelor’s degree in accounting.

• Minimum 10 years of experience in Accounts.

• Minimum 5 years of experience as Senior Accounts Executive / 2 years of experience as Assistant Accounts Manager.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Design and prepare business presentations.
• Use VLOOKUP and Pivot Tables to analyze data and create reports.
• Manage schedules, handle correspondence, and organize files.
• Coordinate with vendors, order supplies, and keep the office running smoothly.
• Handle internal and external communications professionally.

Requirements:

• Diploma holder with minimum 2-3 years of similar working experience as secretary or admin personnel in related function. Legal background will be a plus.
• Good proficiency in legal documentation (contracts/agreements) and Microsoft office applications especially PowerPoint and Excel.
• Good interpersonal skills with excellent command of English (written & spoken).
• Comfortable working independently as well as a team member.
• Comfortable with dynamic environments, adept at multitasking with a can-do attitude, and open to working overtime when necessary.

Interested candidates please send your updated CV to [email protected]

R1331018

Triton AI Pte Ltd

License no. 21C0661

Responsibilities

Executive assistant work and also involve in analyst work.

Calendar Management:

• Schedule meetings, appointments, and events.
• Coordinate with internal and external stakeholders to ensure availability and logistics.

Email Correspondence:

• Manage and prioritize incoming emails.
• Draft responses and follow-up on pending matters.

Document Preparation:

• Create, format, and proofread documents, presentations, and reports.
• Compile information and data as needed.

Communication Liaison:

• Serve as a point of contact between executives and internal/external parties.
• Relay messages accurately and promptly.

Meeting Support:

• Prepare agendas, materials, and presentations for meetings.
• Take minutes and distribute action items as required.

Expense Management:

• Track and reconcile expense reports.
• Coordinate with finance department for timely processing.

File Management:

• Maintain organized electronic and physical filing systems.
• Ensure confidentiality and security of sensitive information.

Task Prioritization:

• Assess urgency and importance of tasks, and prioritize accordingly.
• Anticipate needs and proactively address potential issues.

Special Projects:

• Assist with ad-hoc projects and initiatives as assigned.
• Conduct research, gather data, and provide analysis as necessary.
• Prepare and edit reports, presentations, and various business documents

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Responsibilities

Admin Function

· Effective document management practices, including the printing and filing of documents.

· Other administrative tasks that the supervisor assigns

· Maintaining the grounds and office facilities in a healthy condition.

· Purchase office supplies and household items

Training and development Coordinator

· Mapping out training plans and schedules, coordinating training programs (outsourced or in-house) for corporate, HR training and more

· Gather feedback from trainers and trainees after each educational session.

· Partner with internal stakeholders and liaise with experts regarding instructional design.

· Maintain an updated curriculum database and training records.

· Create training schedules for all company departments, track and create reports on the outcomes of all training and maintain training records for the company.

· Inform employees of scheduled training and track their progress.

· Recommend training materials and methods and manage the training budget.

IT Coordinator

· Coordinating office IT needs with vendor

· Contact person for IT malfunction for office staff.

· Creating new account for new staff

· Maintaining IT credentials such as Office 365, Printer ID, Synology Drive, and folders.

Job Requirements

· Min Diploma or related experience

· Minimum 1 – 2 years’ experience in office administration.

· Well Groomed, Pleasant Looking

· Diligent, self-motivated and able to work independently with minimal supervision.

· Meticulous and efficient in executing and overseeing assigned tasks

· Proficient in English (Spoken and Written)

· Computer literate with knowledge of Microsoft office applications

(Word, Excel,PowerPoint, etc).

· Must be respectful and possesses cultural awareness and diversity.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

- Monitor marketing campaigns' progress and results to gather data to help improve performance

- Assists in creating marketing content, including blog posts, social media posts, newsletters, and promotional materials.

- aids an organization's or business' sales department and is responsible for driving the sales of a company's services and goods

(WEST REGION) - Toh Guan Road

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• No experience required
• At least diploma in engineering
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Rare opportunity
• Career progression opportunities
• Exciting set up

This is an exciting opportunity with a Digibank, seeking an Assistant Manager person to join the Business Audit team. Reporting into a Head of Internal Audit, you will lead/participate in business audit projects, perform risk assessments to monitor any risk changes for the bank. Ensure quality for audit standards and that the bank is adhering to regulatory requirements and industry practices.

Candidates should come with at least 6 years relevant experience within internal audit/risk/control with strong risk management experience i.e. Credit Risk, Market Risk, Liquidity Risk etc., from a bank or financial institution. Strong communication skills and stakeholder management skills a pre-requisite for the role.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

We are seeking a highly organized and detail-oriented HR Assistant to join our HR team. The ideal candidate will assist with a variety of HR related tasks to support the HR department's daily operations. This role involves preparing and managing employment documentation, assisting with recruitment, manage work passes and maintaining employee records. The HR Assistant will also be responsible for ensuring new hires are seamlessly onboarded and current employees' needs are met efficiently.

Key Responsibilities:

Recruitment and Onboarding:

• Prepare and send job offers and employment contracts.
• Verify candidate references and employment history.
• Coordinate interview times between candidates and the hiring team.
• Create and post job advertisements on various platforms.
• Coordinate with IT for necessary equipment and access setup.

Work Pass Management:

• Handle applications for new work passes.
• Manage the renewal process for existing work passes.

Employee Records and Documentation:

• Prepare various employment-related documents and letters.
• Maintain and update the organizational chart.
• Manage entries and updates in the NS Portal.

Performance and Evaluation:

• Manage performance evaluations and appraisal processes.

Compliance and Surveys:

• Respond to Ministry of Manpower (MOM) requirements.

Onboarding and Exit Processes:

• Regular updates to the onboarding presentation.
• Handle applications for new work passes and manage renewals.
• Prepare and collect forms used during exit interviews.

Qualifications:

• Experience as an HR Assistant, HR Admin, or in a related HR role is a plus and highly valued.
• Strong understanding of HR processes and best practices.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

Executive assistant work and also involve in analyst work.

Calendar Management:

• Schedule meetings, appointments, and events.
• Coordinate with internal and external stakeholders to ensure availability and logistics.

Email Correspondence:

• Manage and prioritize incoming emails.
• Draft responses and follow-up on pending matters.

Document Preparation:

• Create, format, and proofread documents, presentations, and reports.
• Compile information and data as needed.

Communication Liaison:

• Serve as a point of contact between executives and internal/external parties.
• Relay messages accurately and promptly.

Meeting Support:

• Prepare agendas, materials, and presentations for meetings.
• Take minutes and distribute action items as required.

Expense Management:

• Track and reconcile expense reports.
• Coordinate with finance department for timely processing.

File Management:

• Maintain organized electronic and physical filing systems.
• Ensure confidentiality and security of sensitive information.

Task Prioritization:

• Assess urgency and importance of tasks, and prioritize accordingly.
• Anticipate needs and proactively address potential issues.

Special Projects:

• Assist with ad-hoc projects and initiatives as assigned.
• Conduct research, gather data, and provide analysis as necessary.
• Prepare and edit reports, presentations, and various business documents

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

We are hiring kitchen assistant and operational support staff.

job description is within the frame of random works

Please apply and contact us for further information

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

We are hiring shop assistant intern (part time) who will do random job that shop requires from time to time to support the operation.

Please apply for further information

Thanks

~WEST REGION~

Responsibilities:

• Assist in maintaining financial records and ensuring accuracy in entries
• Process invoices, payments, and expenses
• Assist in bank reconciliations and financial reports
• Support the finance team in daily administrative tasks

Requirements:

• Diploma in Accounting, Finance, or related field
• Basic understanding of accounting principles
• Proficient in Microsoft Office, especially Excel
• Strong attention to detail and organizational skills
• Good communication skills and a willingness to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

(WEST REGION) - tuas south . (company transport provided)

Job description:

• pass application & renewal
• Handle and coordinate training application
• manage courses registration
• prepare ISO cert
• leave & medical data record
• payroll
• administrative like pick up incoming calls

Requirements:

• Proficient in communication and able to handle English documents.
• Humble attitude
• Diploma in Human Resource or Business admin
• Stable working environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Main Objective

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Function and Duties

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures
• Support the improvement of customer defined benchmarks in the Areas
• Support the regional Customer Service management with the implementation of process improvements/changes
• Ensure timely information for Areas in regard to trade specific requirements and restrictions
• Define and develop quality promises and digital targets, including customers in cooperation / consultation with the Areas
• Support of documentation management and processes linked to documentation performance
• Ensure Area’s receive appropriate technical performance and customer service training
• Provide regular recognition and constructive feedback to Areas as and when required
• Ensure Hapag-Lloyd’s day to day customer service transactions are handled in a timely, accurate, and professional manner.
• Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives.
• Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries.
• Assist Area staff in solving problems by providing facilitation, support and arranging appropriate training.
• Develop an effective working relationship with the BSD department to jointly review and develop improvements in Customer Service processes. Job Description 2011
• Visit key accounts to solve problems, facilitate improvements and provide support for Sales as and when required
• Other duties as required from time to time as appropriate within the organization.

Additional Responsibilities:

• Promote ideas for work process simplification
• Actively promote and participate in a customer focused team environment.
• Provide cover and assistance to other roles when staff are unavailable
• Other duties as required from time to time as appropriate.

Qualifications and Requirements

• Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required
• Knowledge of HL Business Systems / Process knowledge and experience required
• Good project management skills with emphasis on successful project completion
• Ability to handle multiple priorities and work under pressure
• Ability to develop solutions together with internal parties
• Excellent analytical and trouble shooting skills
• Strong Communications
• Windows Office software including Word, Excel and Powerpoint