Job Scope

- Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.

- Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest’s requests.

- Communicate with guests throughout their duration of stay

- Direct requests to the proper channels (maintenance, runner, sales manager & etc)

- You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.

- Handle walk-in, email, and phone enquiries.

- Perform any other duties as required and directed by the Manager or Management.

Requirements

- Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred

- Minimum 2 years of working experience in the related field

- Possess at least a Diploma, Advanced/Higher/Graduate Diploma

- Good telephone and email etiquette

- Able to work on weekend and or public holidays

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for a candidate for high-speed analog integrated circuit design. This candidate will contribute to the development of high linearity silicon photonics modulators for 6G and beyond communication systems. This requires the candidate to work closely with the optics team on the electro/optical co-design as well as system integration and validation.

• Perform system level analysis and design, to derive circuit-level design specifications
• Design and tapeout ICs which include state-of-the-art circuit blocks, e.g. wideband linear low-noise amplifier and transimpedance amplifier with a focus on circuits interfacing with silicon photonics elements
• Work together with team to investigate novel circuit/system solutions to create new inventions

Job Requirements

• Qualification & Field of Study: Minimum Bachelor’s degree and above in Electronic Engineering
• Min. Years of Experience: Minimum 2-years of transistor level analog circuit design experience

Other Requirements (e.g. Skills, Competencies)

• Good understanding of CMOS analog IC design methodologies and successful tapeout experience
• Familiar with analog IC design and verification flow
• Industry experience would be a plus
• Familiar with the IC test equipment such as oscilloscope, spectrum analyzer, etc.
• Good communication skills (both written and spoken)
• Able to generate high quality scientific publications and patents
• Team player, quick learner and self-driven

The Associate - Business Support is responsible for assisting the sales team in administrative tasks and providing exceptional support to ensure smooth business operations.

Singapore Business Support:

• Provide administrative support to the Singapore sales team, including customer claims processing and vendor invoices processing
• Perform Account Receivables collection reconciliation and update the collection record against Account Receivables outstanding list. Check and verify the accuracy of collection and payment from customers. Prepare Account Receivables ageing report to monitor collection status.

Accounting Tasks:

• Provide finance operation support during internal audit and external audit
• Post sales reduction accruals in accounting system and maintain monthly sales reduction accruals schedule
• Track SG&A overheads accruals and maintain monthly accruals schedule
• Prepare budget and forecast templates
• Perform other duties and responsibilities as assigned by Line Manager

Job Requirements:

1. Academic Qualification: Diploma or Degree in Accounting
2. No working experience is required.
3. Experienced working with JDE or other ERP systems
4. Proficient in the English and local language, both written and verbal
5. Strong knowledge of Microsoft Office (Excel, PowerPoint)
6. Accurate, good analytical skills, strong communication skills, hands-on
7. IT skill and literacy: Proficiency in MS office suite
8. Travelling Requirements: As required

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• To do project specification
• Individuals with experience in waterproofing specification works
• Have established contacts with developers, architects, consultants and main-contactor
• Target on construction projects & contracts
• Develop new accounts & meet sales target

Requirement

• Experience in waterproofing sales & marketing
• Preference is for individual with good networking in building & construction industry
• Self motivated and self driven
• Must own vehicle

Job Description

• Responsible for payroll processing, maintaining payroll records and administering key financial assistance schemes.
• Reviewing and authorising payroll journal entries; reviewing and clearing discrepancies in the Balance Sheet
• Overseeing the financial assistance scheme including payment
• Work with relevant stakeholders on billings and claims, such as processing staff claims and external appointment claims.
• Preparing reports, assisting the Chief Financial Officer in costing exercises and ad hoc projects assigned.

Job Requirements

• Degree in Accounting / Business or equivalent with at least 6 years’ relevant payroll experience
• Proficient in Microsoft Office applications
• Meticulous, organised and able to multi-task

Interested candidates are invited to email your resume to:

[email protected]

Jenalyn Ooi Huai Sian (R1765551)Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599We regret only suitable candidates will be shortlisted for an interview.

Job Responsibilities

• Attend to and follow up on customers’ enquiries through phone, email etc.
• Prepare quotation and ensure rates to customers are updated
• Handle the processing of all quotations with accuracy and timeliness
• Establish and develop new business opportunities with potential customers
• Engage existing and potential customers to solicit sales and maintain a good business relationship
• Negotiate with the customers regarding product pricing
• Prepare monthly sales forecasts and reports
• Expand existing business and contribute to meet sales KPI. Customer visits when necessary
• Ensure that client information is maintained accurately in the system
• Performs any other duties assigned by the Management

Requirements

• Minimum Diploma in Marketing or equivalent
• At least 2-year related working experience
• Proficient with Microsoft Office (e.g., Words, Excel, PowerPoint etc.)
• Preferably with experience Freight Forwarding – understanding of incoterms and shipping procedure will be an advantage
• Good negotiation skills
• Good interpersonal and communication skills, achievement oriented and able to build and foster a positive team environment
• Strong organizational and detail-oriented skills with the ability to manage and complete multiple tasks accurately and on time

Responsibilities:

• Provide support to the legal team, with a focus on contract matters
• Administer and maintain databases of legal documents and agreements
• Assist in editing and proofreading various contracts, formal correspondence, and legal filings
• Liaise with other departments, overseas counterparts, and external parties where necessary
• Other related tasks assigned from time to time

Requirements:

• Bachelor or Diploma in Legal Studies or equivalent
• 1-2 years paralegal or contract management experience
• Excellent communication and interpersonal skills
• Highly ethical, discreet and able to maintain confidentiality

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Leading in front end engineering and feasibility studies for EPC development of new projects
• Overseeing repair of facilities, storage tanks inspections work, sales and demolitions of decommissioned assets
• Conducting station wide Quantitative Risk Assessment (QRA), Security-by-Design (SBD), Land Return & Restoration Works
• Leading in conceptualization and preparation of specifications for developments of new projects
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma in Engineering field
• Have MOM recognized certificate in Construction in Safety for Project Manager
• Comfortable with contract role, renewable
• Working hours: Mon - Fri, 8:15am - 5:30pm
• Location: Tuas
• Salary: Up to $5800 + site allowance
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

Responsibilities:

• Assist physiotherapists in implementing treatment plans for patients.
• Conduct therapeutic exercises and activities with patients under the supervision of a physiotherapist.
• Provide support in the application of modalities such as heat, cold, ultrasound, and electrical stimulation.
• Guide and educate patients on proper exercise techniques and home care programs.
• Assist in the maintenance and organization of treatment areas and equipment.
• Monitor and record patient progress and report to the supervising physiotherapist.
• Collaborate with other healthcare professionals to ensure comprehensive patient care.
• Adhere to ethical and professional standards in the delivery of physiotherapy services.

Requirements:

• Degree in Physiotherapy or equivalent
• At least 2 – 3 years of experience in a clinical setting with pediatric background.
• Ability to work within short notice.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Monitoring daily communications and answering any queries.
• Preparing statutory accounts.
• Ensuring payments, amounts and records are correct.
• Working with spreadsheets, sales and purchase ledgers and journals.
• Recording and filing cash transactions.
• Controlling credit and chasing debt.
• Invoice processing and filing.
• Processing expense requests for the accountant to approve.
• Bank reconciliation.
• Liaising with third party providers, clients and suppliers.
• Updating and maintaining procedural documentation.

Responsibilities

• Support sales team in solution and colour sales.
• Prospecting and identifying new market opportunities and establish new solution business model.
• Maintain and build good working relationship with existing and new customers and distributors.
• Formulate effective sales strategies to ensure share market share gains, increased profitability.
• Management of solution sales cycle includes analyzing customer requirements, preparation of sales proposals, testing of solutions, solution demonstration and installation.
• Conduct solution training for Sales Team and distributors.
• Management of projects development and implementation.
• Hosting of Webinars.
• Analyze industrial trends and competitive landscape and execution of market research to identify new business opportunities and attainment of sales target.

Requirements

• Possess experience in IT control or related field.
• Refined business acumen for customer and vendor management.
• Excellent communication and presentation skills.
• Knowledge in Colour Management and Managed Print Services is an advantage.
• Experience in Document Solutions Life Cycle is preferred.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): [email protected]

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope
2. Reason for Leaving for All Employments
3. Salary Expectation
4. Date of Availability

Shortlisted candidates will be notified for an interview.

Visit our website for more positions: http://strategysolutions.com.sg

MOM License: 09C3018

Count on me is a professional services firm that focuses on providing high quality services to its clients in an outsourced CFO style.

We are inviting a self-driven individual to assist our CFOs to manage their client’s portfolio. You will have the opportunity to be exposed to a variety of tasks and problems to support international businesses, as well as being involved to other internal commercial matters and corporate secretary type of tasks.

Responsibilities:

Reporting directly to the Senior Accountants or Directors, understanding the business models of each assigned clients, the duties and responsibilities are:

• Assist in producing the full set of accounts by keying in transactions in the accounting system, updating balance sheet reconciliations, prepare analysis and reports.
• Assists the team the monthly preparation of payroll activities from reviewing the data in the payroll software, to generate reports and schedules.
• Assist the Senior Accountants or Directors with company secretary activities for the assigned clients portfolio from reviewing of profiles, maintain their data in our databases and perform KYC related admin tasks.
• Work on any other ad-hoc requests from clients as included in the agreed scope.

Requirements:

• Studying for a Degree in Accountancy / Finance or CA/CPA
• Familiar with most Microsoft products, especially Excel
• Well-organized and meticulous
• Willing to learn with a positive attitude
• Self-driven and able to work within tight deadlines
• Strong analytical, communication and interpersonal skills

KEY ACCOUNTABILITIES

This is an important role with a number of key responsibilities, including:

• Conduct in-depth analysis of potential investment candidates. This will include gaining a detailed understanding of the drivers of returns and valuations for the business in question and financial analysis based on detailed financial modelling.
• Present company and industry analysis to the team, and clearly articulate and debate the key drivers of the business and valuation.
• Actively engage in debates and discussions of stock and portfolio ideas from other team members.
• Contribute to portfolio construction and stock position discussions.
• Working with members of other focus teams to leverage expertise and work across the equity platform.
• Support the marketing effort as necessary.

Application window closes 26 April 2024. Only shortlisted candidates will be contacted.

EXPERIENCE / QUALIFICATIONS

We are looking for the following attributes:

• High Integrity
• Strong team player who thrives in, and values, an environment of debate and challenge
• Curiosity and adaptable to firm culture and values
• Strong communication skills
• Willingness to be a strong and consistent contributor
• Strong work ethic and seeks out additional responsibilities

We are looking for the following experience:

• Around 5-10 years’ investment experience as a stock picker covering GEM markets
• Strong and appropriate academic qualifications – preference for postgraduates
• CFA Charter holder would be an advantage.
• Valuation driven investor with ESG integral to investing process
• Strong track record relative to a valuation driven style

• 5-days work week (total 44 hrs)
• Working location: Peoples’ Park Centre
• Salary: $1850 - $2600

Requirements:

• Prefer with retail experience
• Wiling to work retail schedule (shifts, weekends and public holidays) based on roster

Job duties:

• Handle cashier duties
• Order and replenishment of stocks
• Housekeeping and cleanliness of store
• Display of merchandise, improve retail sales, carry out promotional activities
• Assist Pharmacist in dispensing prescription drugs, recommending medical devices to patients based on their needs and advising on use.
• Assist Pharmacist in temperature record, filling of pharmacy documents in accurate order to upkeep standard of pharmacy audit.
• Resolve issues, concerns or complaints made by customers
• Any other ad-hoc assignments

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The Centre for Research and Development in Learning at Nanyang Technological University, Singapore (CRADLE@NTU) seeks applicants with a Bachelors (Honours) degree in Psychology, Cognitive Neuroscience or related field from a university of good standing for a Research Assistant Position.

Key Responsibilities:

• Liaise and work closely with stakeholders from external institutions (including schools) and project collaborators.
• Conduct literature reviews and prepare research progress reports
• Day to day coordination of funded projects.
• Preparation of ethics documents to institutional review boards.
• Participant recruitment.
• Data collection using psychological and neuroimaging techniques, such as cognitive testing, MRI and fNIRS
• Perform research-related administrative work, e.g., purchase of material/equipment for research
• Manage day to day operations and meticulous record keeping of the research project.
• Systems administration, including maintenance of network servers and data security.
• Carry any other duties as required by Principal Investigator

Job Requirements:

• Bachelors (Honours) degree in Psychology, Cognitive Neuroscience or related field from a university of good standing.
• Experience with cognitive/neuropsychological assessment with children and neuroimaging techniques such as: fMRI and/or functional near-infrared spectroscopy (fNIRS) is preferred.
• Possess excellent communication skills with a good command of the English language to perform literature reviews, prepare research progress reports and create visual infographics for presentations
• Able to work independently
• Good project coordination and administration skills, including data management and storage.
• Willing to travel to school sites for data collection
• Willing to work on weekends (with off-in-lieu) when needed
• Strong oral and written communication skills.
• Excellent organizational skills and able to work within given deadlines.
• Self-directed learner who effectively picks up relevant skills as needed.

We regret that only shortlisted candidates will be notified.

Record and update of company staff personnel particulars,

Work permit application and arrange for worker to arrive to Singapore

Arrange medical for staff.

Record and update workers skill and related certificate. Arrange to renew

and update their construction related skills

MULTIPLE AREAS ACROSS SINGAPORE

MIMINUM 3 MONTHS COMMITMENT, PERM JOB AVAILABLE

Job Description

a) Counter Services

- Perform patient registration, appointment scheduling, billing, and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks following standard procedures at the end of business day.

b) Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as eye evaluation tests, eye drops instillation and rendering basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is always ready for use.

c) Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Any other duties assigned

If you are keen, please send in your application to [email protected] or click apply!

Recruit Express Pte Ltd

EA License No: 99C4599

Lynn Ho

EA Personnel No: R23114223

- Passionate & willing to learn

- Responsible, outgoing individuals with positiveattitude

- Excellent in Communication & Interaction

- Motivated and Enthusiastic

- Outgoing & Confi dent (preferably experience inleadership positions)

- Provide Training and Guidant to junior staff

- Manage cost control

- Plan duty roster

- Order stock and take inventory

- Ensure all necessary housekeeping are done

Global Financial Consultants (GFC) is one of Singapore’s most venerable and longest established wealth management and financial advisory businesses. Based in the heart of the financial district of Singapore, GFC is focused on providing a tailored and client-centric approach to help safeguard our clients’ financial future whilst guiding them on the path to achieve their personal financial goals and objectives. Our MAS regulated Financial Advisors pride themselves on providing professional and unbiased financial advice that helps our clients create and protect their wealth.

Why GFC?:

- Training & Support Provided – We ensure that you’re given opportunities to succeed

- Career Advancement Opportunities

- Quarterly Team-Building Initiatives

- Close-Knit Environment

- Opportunity to work with a diverse team

Job Responsibilities:

· Clerical receptionist duties such as filing, scanning, uploading and renaming of documents

· Booking of meeting rooms and attending to clients arriving for meetings

· Maintain clean reception area, meeting rooms and pantry

· Serving drinks and directing client to meeting rooms before informing Financial Advisors

· Ordering and monitoring of office, pantry and toilet supplies

· Create Purchase Orders for any ordering of office supplies and follow up with the invoices

· Coordinating all other front desk activities

· Collecting and segregating mails daily

· Mail out cheques and dropping off cheques at quick cheque deposit box

· Arranging for local and overseas couriers

· Provide administrative support to admin and accounting department

· Data entry duties

· Submitting business to providers

· Any other adhoc duties

Job Requirements:

· Candidate must possess at least GCE 'O' Level/Nitec, Higher Nitec/Diploma in any field

· Minimum 2 years related experience as a receptionist/administrative role

· Must be IT savvy and proficient in Microsoft Office

· Good interpersonal and communication skills

· Independent, initiative, responsible, attention to detail

· Ability to multi-task and work in a fast-paced environment

· Energetic and eager to learn new skills

· Great teamwork among peers

· Able to start work immediately

Note: Shortlisted candidates may be required to go through an Assessment Test to assess your typing and coordination abilities

GFC is an equal opportunity employer and we value diversity at our company. We do not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

• Responsible for the hiring process on recruitment, selection and screening of staff

• Monitoring of employees’ employment contract

• Maintain & updating staff personal file;

• Review HR policies & processes and ensure compliance to statutory requirements;

• Manage all matters relating to submission of government required surveys and mandatory documentations; • General HR administration, such as preparation of appointment letters, confirmation letter etc;

Requirements

· Min GCE ‘A Levels / Diploma

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Lynn Ho

R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

We are hiring Locum Dental Assistant to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Assist dentist with procedures
• Sterilisation of equipment
• Answering enquiries, schedule appointments
• Other housekeeping duties

Job Requirements:

• Min N/O/A levels and above
• Dental Assistant experience required
• Good interpersonal and communication skills
• Able to commence on short notice

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Assistant to join their logistics team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Assemble necessary shipping documentation.
• Create invoices for shipments.
• Send pre-alerts to customers regarding their shipments.
• Support in handling customer orders.
• Carry out extra duties assigned by warehouse management.
• Keep SAP records current and accurate.
• Guarantee the accuracy and completeness of all records, digital and paper.
• Oversee inventory cycle counts and correct discrepancies.
• Produce and deliver information and documents efficiently and accurately.

Requirement:

• Min Higher Nitec in related field
• Min 2 years of logistics operations experience
• Proficient in WMS and Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Job Responsibilities

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Implementing and maintaining monitoring tools to proactively identifying issues
• Managing system configurations and deployments
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Job Requirements

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 8-10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.