Responsibilities:

• To assist QP(Supervision) on the site supervision and coordination works.

• To attend site meetings and resolve site technical issues.

• To review contractor’s submission.

Requirements:

• Registered with IES as Resident Engineer (RE) in Singapore.

• Minimum 4 years relevant site experience and preferably in viaduct structures and/ or geotechnical works.

• Able to work independently as well as in a team.

Responsibilities & Tasks:

• Provide technical, high-level sales and service support for Solar Technology products
• Develop concept and support customer in the areas of commercial and communication products
• Be the technical contact of Singapore Sales and Distribution Department
• Execute sales and customer training
• Carry out training courses for customers
• Visit customers in regular basis to understand the training requirements
• Develop tools for a variety of sales activities
• Assist in activities such as launching, road shows, product positioning, etc.

Qualifications:

• At least a Bachelor's Degree in Engineering with 2 years of experience with renewable energy
• Experience with photovoltaic industry is a plus
• Excellent communication skills
• Willingness to travel onsite and solve technical issues
• Willingness to travel domestically and internationally
• Knowledge in sales and customer focus, good people skills and good self-management skills
• Extensive knowledge of MS Office

Responsibilities:

• Responsible for the development, optimization and maintenance of machine learning systems.
• Development and maintenance of data mining platform and online activities.
• Compression and optimization of machine learning models to be able to meet the performance requirements of model online services

Requirements:

• Solid service development experience, familiar with multi-threaded programming, memory management, design patterns and Linux development environment, clear understanding and knowledge of Python, Golang or Scala, and good experience in high concurrent program development.
• Familiar with machine/deep learning theory and experience in training deep learning models.
• Familiar with machine learning training platform and workflow management, such as Jupyter, Airflow and MLflow
• Familiar with programming in python/golang/scala/java is a plus.
• Familiar with the common algorithms in cv/nlp/recommnedation/sns is a plus.
• Experience in distributed system related projects, design capability and debugging ability of complex system software is a plus.
• Familiarity with GPU hardware architecture, proficiency in CUDA, etc., and extensive optimization experience in areas such as deep learning computational frameworks is a plus.
• Experience in AI compiler development, familiar with model compression technology framework and the latest research progress, with clear knowledge and understanding of method principles is a plus.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Develop and engineer mechatronic systems for our Semiconductor equipment with main focus on Motion Control and Mechatronics.
• Perform tasks in close co-operation with other departments as mechanics, electronics, software in house and across development sites. Communicate across these single disciplines and sites.
• Provide technical support to production sites as well as to the field / customer sites.commission, qualify and document mechatronics systems and Motion Control solutions.
• Help to organize and install test equipment in the laboratory. Support other disciplines in performing testing tasks.
• Take part in conceptual and architectual design work together with development sites.

Education

• Bachelor/Master/PH.D degree in mechatronics, control engineering, electrical engineering or similar

Work experience

• More then 3 years work experience preferred, but not a absolute must
• Work experience with Semicon equipment or similar preferred

Expertise and methodology

Must

• Control theory
• Motion control
• Sensorics and motors
• Basic understanding to electronics
• Tools: Matlab

Nice to have

• Software development: basics in C++ (object oriented programming)
• Mechanics, Dynamics
• Vision competences

Best Regards

Navneet Goel

[email protected]

EA License No. : 02C3423 | Reg No. R1982194

Responsibilities:

• Develop batch & streaming ETL pipelines for large game datasets
• Work closely with various business stakeholders and data platform team for requirement gathering and process collaboration

Qualifications:

• Degree in Computer Science or related technical field
• Good understanding of Linux, Python and databases
• Good understanding of mobile/PC games is a plus
• Basic knowledge in DevOps

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Improve payment performance and drive business growth of company’s core businesses
• Develop data pipelines and participate in the standard definition of data development;
• Build data quality system and complete data monitoring/verification process;
• Develop data-related product requirements, and be able to independently understand requirement, design schemes, and implement.

Qualifications:

• Bachelor's degree or above in Computer Science, Statistics, Mathematics or other related majors;
• At least 2 years of experiences and above;
• Proficient in at least one programming language such as Python, Java, Scala, Go, etc., with a strong engineering background and interest in data;
• Prior experience with writing and debugging data pipelines using a distributed data framework (Hadoop/Spark/Flink/Storm etc.);
• Familiar with OLAP engines (Hive/ES/Clickhouse/Druid/Kylin/Doris etc.);
• Familiar with data warehouse architecture, data modelling methods and data governance; enthusiastic about data mining, strong business understanding and abstraction capabilities;
• Proficient in databases, strong SQL/ETL development ability;
• Experience in real-time data warehouse development is preferred.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

A financial institution is now expanding and now looking for an all rounded desktop support, in collaboration with Infrastructure Engineering and Global Service Desk teams, you'll play a key role in maintaining the smooth operation of the infrastructure, providing face-to-face technical support to employees and the global hybrid workforce.

Responsibilities:

• Provide Tier 1/ Tier 2 workstation and systems operational support globally.
• Manage day-to-day administration, maintenance, and patch management of systems.
• Responsible to deliver the IT infrastructure projects
• Set up and/or move PCs and laptops, maintain, and deploy current images (SCCM/Intune).
• Perform system recovery of deleted files, software installations, and respond to user questions and requests for assistance.
• Setup and test IP-based video conference sessions and audio call setups.
• Coordinate with external parties to facilitate video call sessions, serving as a senior escalation point for numerous technologies
• Take ownership of escalated support tickets, managing them from initiation to resolution.
• Proficiency in VMware (Vsphere, ESXi) and Windows Server Administration, including monitoring and performance tuning.
• Ability to multitask and self-manage efficiently.
• Experience in maintaining DNS and DHCP.
• Effective communication skills, both orally and in writing.
• Strong organizational and time management skills.
• Comprehensive understanding of the importance of security in both personal work and organizational operations.
• Self-motivated and detail-oriented, with a quick and efficient ability to learn new processes.
• Regular collaboration with team members, users, and vendors.
• Ability to lift and move various computer hardware.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with Citrix XenApp and XenDesktop administration
• Proven experience in a similar technical support role, preferably in a global corporate environment.
• Industry certifications (CompTIA A+, MCP, VCP) are advantageous.
• In-depth knowledge and hands-on experience with VMware and Windows Server Administration.
• Proficiency in troubleshooting Windows, Office 365, SCCM & Microsoft Intune, Cisco video conferencing, and core business applications.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills; ability to multitask and self-manage efficiently.
• Comprehensive understanding of the importance of security in personal work and organizational operations.
• Self-motivated with a keen attention to detail; quick and efficient learner of new processes.
• Proven ability to collaborate effectively with team members, users, and vendors; flexibility to work with a global hybrid workforce.
• Ability to lift and move various computer hardware; willingness to provide after-hours support as required.

JD and qualifications below:

RESPONSIBILITIES:

• Provide world class technical support to our customers (engineer to engineer)

• Build technical relationships with our customer’s engineering teams.

• Engage customers early in design stage to achieve design win.

• Understand customers technical requirements and create concepts to solve customer’s interconnect challenges.

• Differentiate our products and services above our competitors.

• Provide design guidance to customers on innovative interconnect applications against their design requirements.

• Understand our customers technical roadmaps to co-work with various business unit development activities to customer needs.

• Some travel will be required to meet with customers within different S.E.A region.

QUALIFICATIONS:

• Bachelor’s Degree in Mechanical or Electrical/Electronic Engineering

• 3-5 years of experience in connectors application or system level interconnect requirement.

• Knowledge of power supplies, BBUs, server/GPU, storage, networking and Data Center rack level solutions is desirable.

• General knowledge of industry specifications (UL, EIA, IEC, Telcordia, etc.)

• Highly proactive, innovative, enthusiastic, passionate, with strong problem solving, and analytical thinking skills and team player.

• Excellent verbal and written communication skills – ability to communicate within a Global organization to technical and non-technical audiences and at various levels of the organization.

Job Summary

This position will be responsible for providing in-field technical support to our channel partners and customers within the Asia Pacific region, including but not limited to post-sale technical support, instrument break-fix, preventive maintenance and supply of service spares and PM kits to distributors or customers.

Position Duties

· Prompt follow-up and take actions on Service and PM requests

· Coordinate, ensure all required support and services are rendered in a timely manner

· Schedule and perform in-field troubleshooting and repair of instruments, as assigned

· Perform instrument installations, basic operational training to end users

· Conduct and complete instrument acceptance protocol at time of commissioning

· Furnish in-field service reports upon completion of service call

· Ad-hoc assignments, as assigned by management

Education/Experience

· Diploma or Bachelor’s degree in engineering or related discipline

· A valid driver's license and willingness to travel (up to 30% regionally)

· Holder of IR1 license is preferred

· Proficient in MS Suite (Word, Excel, PowerPoint)

· Customer-centric mindset and attitude

· Multitasker

· Fluent in spoken and written English (other Asian languages is a plus)

· >3 years relevant experience in field service or technical support role, in analytical instruments industry

Responsibilities:

1. Leading self-conducted screenings of company' products using the Malbar Platform

• Gain knowledge and understanding of in-house sofetware used by the company
• Lead the self-conduct screenings of company products with suppliers on location
• Proactively plan the schedule for screenings.
• Collaborate with the PSM, Compliance and QA/QC teams to create a new streamline process for future handling of the screenings.

2. Preparing & Presenting Data based on Findings.

• Analyse the impact of the screenings and provide recommendations for improvement.
• Collaborate with PSM to update key stakeholders on findings as provide suggestions
• Monitor the SharePoint to identify opportunities for improvement and implement as necessary.

3. Maintain and updating of data.

• Upload and maintain product data on the internal in-house system.
• Continue to search for solutions for high-emission emitting products based on experience, materials and collaboration with Tier 1, 2, 3 and 4 suppliers.
• Analysis of data with PSM and then support to prepare the data for submission and reporting.

Requirements:

• Bachelor’s Degree in product engineering or product development, Environmental Engineering, Environment Studies, or equivalent Degree is a plus or minimum 1 years of relevant work experience
• Familiar with Environmental Management System or sustainability concept and principle
• Knowledge of ISO 14044 and possess experience working with major customers in Europe, USA & Australia would be added advantage
• Fresh graduates who are keen in environmental sustainability are encouraged to apply
• Proactive with good Analytical skills and is able to work independently with minimum supervision
• Possess good verbal and written communication skills.
• Candidate with more years of relevant work experience will be considered for senior position.

Roles and Responsibility

• Monitoring & Management of Network Security Solutions (8*5 on weekdays)
• Implement hardware, install patches and perform periodical upgrades
• Configure, maintain and manage IPSec and SSL Virtual Private Networks environments
• Support Tufin tool for incident management and reporting
• Implement Approved Policy Changes
• Create Certificates, Check the Partition and Issues New certificates
• Troubleshoot NAC Related Issues & Operations Support
• Add / Modify / Delete – Switch / Router / Wireless device to respective Plugin’s
• Continuity & Incident Mgmt. Coordination
• Implement Approved Plugins & upgrades

Must Have

• Palo alto Firewall
• Checkpoint Firewall
• Device installtion & Upgrade

Good to have

• Firewall policy management and troubleshooting
• VPN troubleshooting
• Network & Incident management

Responsibilities:

• Responsible for the design and implementation of our CI/CD toolsuite.
• Maintenance of the CI/CD toolsuite and patching schedule.
• Work closely with the software engineers to automate their deployments and improve productivity.
• Work closely with the enterprise architects and IT security team to ensure compliance to their requirements.
• Troubleshooting of deployment errors, perform root cause analysis and implement corrective action

Requirements:

• 1-3 years of working experience working as a DevOps Engineer or similar software engineering role.
• Experience working with at least one of the CI/CD tools such as Jenkins, Octopus, ArgoCD.
• Good understanding of CI/CD best practices (environmental variable replacement strategies etc)
• Good understanding of containerization tools (Docker) and usage of image repositories
• Knowledge of container orchestration tools will be a bonus (Kubernetes)

Interested applicants, please submit your updated resume to [email protected] or click "Apply now" function.

We regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

EA Personnel no:R22106767

Manpower Staffing Services (S) Pte Ltd

EA License No.: 02C3423

You’ll join the Data Intelligence team and perform collecting, visualising and mining generated data from the pipeline of a payment-related system.

Responsibilities:

• Improve payment performance and drive business growth;
• Develop data pipelines and participate in the standard definition of data development;
• Build data quality system and complete data monitoring/verification process;
• Develop data-related product requirements, and be able to independently understand requirement, design schemes, and implement.

Qualifications:

• Bachelor's degree or above in Computer Science, Statistics, Mathematics or other related majors;
• At least 2 years of experiences in data engineering;
• Proficient in at least one programming such as Python, Java, Scala, Go engineering background and interest in data;
• Prior experience with writing and debugging data pipelines using a distributed data framework (Hadoop/Spark/Flink/Storm, etc.);
• Familiar with OLAP engines (Hive/ES/Clickhouse/Druid/Kylin/Doris, etc.);
• Familiar with data warehouse architecture, data modelling methods and data governance; enthusiastic about data mining,business understanding and abstraction capabilities;
• Proficient in databases, SQL/ETL development ability;
• Experience in real-time data warehouse development.

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

Summary:

• Equipment set up for various systems, installation, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma in Electrical / Electronic / Mechanical / Mechatronic or engineering field or equivalent working experience

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Experience in cabling & installation and maintenance

• Good working attitude and self-motivated

Night shift ( 5 work day per week )

9pm – 6am

• Manages a team

• Achievement of sales targets set by the company. i.e. New and re-contract, Fibre and Digital TV through voice and digital support channels

• Develop effective Sales pitches based on promotion, policies, and product updates.

• Resolve escalated complaints from customers, customer service, the sales support team, and other sales streams.

• Assist customer Sales queries through different platforms primarily on video chat, Chat, Outbound, and Inbound.

• Require to meet Client on-site at times with Telco Partner for sale negotiation

• Training will be Provided

Requirements:

• At least 6 months to 1 year of experience in sales.

• Confidence in sales through traditional voice and digital sales support channels

• Customer service-oriented, target driven, and challenge seeking

• Ability to build rapport with customers and understand their needs

• Effective interpersonal skills. Able to relate well to people at all levels

• Good communication and listening skills and ability to build rapport and trust with customers

• Lively, energetic, dynamic individual with a friendly disposition

• Able to perform in a fast-paced environment and work under pressure

Job Description:

• Must be a Diploma/Bachelor's Degree holder.

• Hands-on implementation experience in building full-stack Restful web Applications.

• Experience in the following domain area/Technology/Programming languages

• Communication/Data Protocols: Modbus, OPC UA/AD, IEC 101/104, TCP/IP, SFTP, MQTT, AMQP

• Programming languages: JavaScript, Python, C/C++, SQL

• Experience in Linux, Docker, PostgreSQL, And Firewall management

• Experience in Code Management and Deployment

• Certified in Microsoft Technologies will be an added advantage

• Knowledge in Azure Devops, Azure IOT and Azure sphere will be an added advantage.

Roles and Responsibilities:

• The candidate will be responsible for designing and implementing data acquisition solutions and systems that meet the requirements of our clients.

• The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

• The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans.

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Summary:

• Equipment set up for various systems, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Electrical / Electronic / Mechanical / Mechatronic or engineering field

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Must have at least 1 year experience in handling project and customers

• Good working attitude and self-motivated

Job Responsibilities:
1. Support data classification and taxonomy methods and standards, understand business and cooperate with the data team. Support analysis, identification, and marking of various data samples in storage, and ensure accuracy and recall rate.
2. Support the R&D team to improve algorithm recognition and machine learning ability, analyze badcase of algorithm-recommended data labels, put forward suggestions and basis for annotation/labeling, and participate in the discussion of algorithm model improvement solutions
3. Deeply understand the business, investigate the data samples of each business line, and improve the classification standard of data labels and sample database
4. Improve the data annotation operation process, optimize the label sampling and review mechanism, and improve the efficiency of manual standards
5. Participate in the functional optimization design of the annotation platform

Ability requirements:
1. Majored in Computer Science or IT-related, with research and development in testing, data analyst or DBA experience, familiar with all kinds of data samples in storage
2. Excellent communication and analysis skills and good reasoning skills, able to quickly understand the business and judge the sample type according to the business attributes
3. Be able to effectively do repetitive tasks and effectively with a minimum of errors
4. Knowledge of artificial intelligence and machine learning.

Interested applicants, please share your updated resume to [email protected] or click "Apply now" function.

We regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

EA personnel no: R22106767

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

Responsibilities:

1. Install, configure, patching of software and hardware

2. Manage network devices and technology tools

3. Ability to understand overall system network architecture

4. Managing vendors for various types of applications

5. Monitor performance, manage and support on-premise or Cloud applications

6. The ability and knowledge to integrate various system applications

7. Ensure security through access controls, backups and firewalls

8. Generate and maintain technical documentation, manuals and IT policies

9. Provide IT & Cyber Security training to colleagues

10. Provide 2nd Tie IT & network support to other offices colleagues and vessels

11. Attend the vessels at Singapore anchorage for shipboard problem solving if required

Requirements:

1. Higher Diploma or above in IT/Computer Science or related discipline

2. 1 year or above relevant experiences in software/application support

3. Professional certificate(s) holder such as ITIL / MCITP / MCSA / CCNA will be an advantage

4. Experience with Windows Server, SQL database, VMware virtualization and basic application design knowledges

5. Experience with Microsoft administration e.g. Active Directory, Exchange, SharePoint, Office 365, Azure Clouds will be an advantage

6. Able to work independently and collaborate with global team in a proactive manner with good communication skills with colleagues and vendors

7. Good spoken and written english for handling english speaking people

8. Pro-active, dynamic and with good analytical/conceptual thinking

9. Willingness to work with colleagues from different nationalities and cultures

10. Occasional travel is required

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences. By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Technical Support Engineer, you will be a key member of our Global Customer Support team. You will act as the first line of communication for reported issues to help rectify customers’ support issues to ensure the software product quality at the utmost levels. The ideal candidate must have effective communication skills, strong analytical and good experience in problem-solving to understand and identify technical problems.

You need to be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects. You need to be comfortable operating within a start-up environment and can make high-quality decisions at pace.

What’s the role?

• Resolving problems on the product’s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other technical issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays.
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team’s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize.
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• Generate reports to support day-to-day customer requests.
• Develop and maintain strong collaboration with the Engineering team to ensure seamless escalation engagements.
• Partner with the product team to relay customer needs, pain points, and experiences to drive product strategy, roadmaps, and prioritization.
• Proactively identifying and action on improvements in support processes, productivity, and customer experience.
• Provide advice and information to customers regarding the company’s service offerings and best practices.
• Constantly strive to identify and implement improvements to technologies, processes, and methodologies used in the team.

Who are we looking for?

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Basic knowledge of programming languages or API integrations is a plus.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover off-duty hours, weekends and holidays as required.

What’s on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.