Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our company sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

-Achieve growth and hit sales targets

-Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.

-Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

-Present sales, revenue and expenses reports and realistic forecasts to the management team

-Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

-Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

-Committed to continuous education through workshops, seminars and conferences

-Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

-Proven ability to drive the sales process from plan to close

-Strong business sense and industry expertise

Responsible for the overall coordination of sales activities within the company, to grow sales revenue in the regional markets to meet company objectives.

Have ≥ 2 years relevant Sales experience in:

Sales to Industrial customer and/ or

IT Channel Partner Distribution and/ or

Regional Channel Partner Networks

Requirement:

Min. Diploma in Electrical/Electronics

Prepared to travel, if required

Class 3 driving licence (preferred)

Good communication skills

Job Title: Assistant Manager (Maintenance & Facilities) (ID3390)
Location: Changi
Working Hours: 5days work , Mon-Fri 8:30am-6:00pm
Salary: Up to $5500

Job Description:
• Responsible for the planning and execution of routine/shutdown, preventive maintenance of the plant’s process instrumentation, control value, electrical power/distribution system equipment etc to achieve reliability target. Responsible for Energy saving initiatives
• Responsible for facilities management and supervising maintenance & facility team
• Supervise and ensure E & I works, installation and calibration activities are completed in accordance to the company’s guidelines and environmental, health and safety standards
• Ensure data collection and preparation of all reports for efficiency analysis and maintenance
• Maintain GMP & GDP for specification data sheets, drawings, spare parts, ISO and customer audits
• Provide leadership and guidance to overall management off the manufacturing site’s environment, health and safety compliance that are critical to well-being and protection of employees and contractors
• Responsible for the planning of maintenance & facilities budget
• Manage Site, Regional & Global Projects/Initiatives as assigned
• Any other duties as and when assigned by superior from time to time

Requirements:
• GCE ‘O’ Level or equivalent
• Experience in manufacturing environment
• Experience in maintenance and facilities management.
• Physical fit
• Detailed oriented and able to perform multi-tasking
• Excellent quality mindset
• Good team player

Job Title: Assistant Marketing Manager (ID5046)
Location: Jurong East
Working Hours: Mon to Fri, 8.15am to 5.45pm
Salary: $3000 to $4500

Job Description:

• To do project specification
• Individuals with experience in waterproofing specification works
• Have established contacts with developers, architects, consultants and main-contactor
• Target on construction projects & contracts
• Develop new accounts & meet sales target



Requirement:

• Experience in waterproofing sales & marketing
• Preference is for individual with good networking in building & construction industry
• Self motivated and self driven
• Must own vehicle

About the job

A key member as part of the Brand & Digital Marketing team, this role will act as the digital marketing lead for the university. At both the strategic and operational level, the lead will build and champion our digital marketing efforts across various digital platforms, including monitoring trends and insights that will elevate our digital growth strategy, support the SUSS brand impact, student experience and marketing campaign effectiveness.

Key Responsibilities:

Website, Social Channels and Employee Portal

• Lead and manage key digital properties such as SUSS website, employee portal and social media channels that support the University marketing campaign needs, brand building imperatives and achieve positive user experiences.
• Strengthen and drive the smooth operations of the SUSS website and employee portal working closely with internal resources (IT), external vendors and content owners in order to achieve high operational readiness in support of key campaign launches.
• Responsible for the design and implementation of high impact integrated content marketing and social media strategies for the website and social media channels, in collaboration with key internal stakeholders (Brand, Student Admissions, Alumni Relations, key faculty and Schools), with well-defined objectives, metrics and analytics.
• Measure and report performance of all digital assets and campaigns and assesses against goals (ROI and KPIs).
• Collaborate with internal teams to create landing pages and optimise overall user experience.

Digital Campaigns

• Collaborate with Brand/Campaign Managers and other content owners in tactical and strategic thought leadership campaigns.
• Manage and cascade regular campaign and digital performance reports to leadership using digital tools such as Digimind/Meltwater, Google Analytics and other new tools.
• Plan and execute all web, SEO/SEM, database marketing, email, social media, and brand campaigns.
• Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.

Digital Best Practices and Leadership

• Coach junior digital specialists and vendors to deliver outstanding work that is innovative, on-time and on budget.
• Manage digital marketing annual budget and participate in new strategic initiatives in support of the University’s strategic growth plans. Identify trends and insights, and optimise spend and performance based on the insights.
• Sharpen and refine digital marketing strategies in response to economic indicators, changes in supply and demand, evolving customer needs and higher education business conditions.
• Act as the digital evangelist and champion and build a strong community of digitally ready content providers across the university through regular user training, skills upgrading and best practice sharing.
• Brainstorm new and creative growth strategies through digital marketing and plans, execute and measure experiments and conversion tests.
• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Job Requirements:

• Minimum 10 - 12 years’ experience in a digital communications and marketing role in large enterprises or agency environment, at least 5 years in hands-on digital marketing roles.
• University degree in business, marketing or related, blended with skills in IT/project management.
• Digital skills must include:
• Demonstrated experience and success in leading and managing corporate websites marketing strategies, employee portals and local/regional social media strategies.
• Knowledge and familiarity with content management systems (ie Sitefinity, Sharepoint or similar).
• Proven experience and affinity with Martech and how it can be effectively developed and deployed to meet the University’s needs.
• Basic knowledge of HTML and how the web works.
• A passion and appreciation for digital and social media and how it impacts the way we communicate and online brand building.
• Knowledge of social media landscape in Singapore, Asia and China. Experience with managing WeChat and other social media platforms in China.
• Hands on knowledge of SEO, SEM and all key digital tools and metrics such as PPC, CPC, email marketing, social media monitoring and web analytics.-Able to edit short articles for websites and blogs.
• Previous experience in collaborating with broad group of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects with sometimes challenging timelines.
• Actively engaged and savvy in social media and well connected with digital market trends, best practices and digital marketing agencies.
• Demonstrated ability to coach and mentor teams in the digital marketing space and have demonstrated success as a digital influencer in his/her professional career.
• Fluent written and spoken English skills
• Strong communication and interpersonal skills.

Project Manager

Role Description

This is a full-time role for a Project Manager located in Singapore. The Project Manager will be responsible for the overall design, delivery and management of training programs and initiatives for AKC’s suite of courses. The Manager will also manage trainers and course developers, and work closely with other departments and business partners to ensure the overall consistency and effectiveness of programs for all AKC learners.

Key Responsibilities

The key responsibilities of the Project Manager encompass the following:

• Manage the end-to-end development and implementation of existing and new AKC training programs within targeted performance, cost and schedules.
• Manage relationships with accreditation bodies & external training partners to ensure robust delivery of training programs, including provision of updates and fault rectification.
• Manage trainers, developers and subject-matter experts to curate new training programs for learners and rectify programs.
• Stay abreast of training industry trends to ensure training materials are up-to-date.
• Coordinate logistics for training sessions, including scheduling, venue arrangements, and participant communication.
• Monitor and evaluate the effectiveness of training programs, implementing improvements as needed.
• Work closely with internal teams to align training programs with organizational goals and objectives.

Qualifications

• Degree in Engineering (or any related field).
• At least 5 years of in-depth experience in managing training programs / projects.
• Experience with Training & Adult Education (TAE) instructional methods, pedagogical methods, and e-learning tools (e.g., EdTech, LMS) will be an added advantage.
• Ability to collaborate with subject-matter experts, trainers, developers and animators to implement training programs.
• Experience of learning principles and theories, as well as emerging trends and technologies in training and development.
• Strong knowledge of Skillsfuture Singapore training landscape is advantageous.
• Strong communication, leadership, and people management skills.
• Sinaporeans / SPR are welcome to apply.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Our Company is looking for 3 executives in food services and need to meet the following citerior:

1) must be a team players and must be able to work in split shift

2) must be able to travel by its own

3) well verse in presentation of Food stuff

4) well present in doing service work

5) salary 3000-5000

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

This portfolio reports to an Assistant Director. As an officer of PPD, a typical portfolio might include the following:

• Formulate, plan and review strategies, operational policies, and programmes, which includes drafting submission and presenting to Senior Management, in consultation with relevant internal and external stakeholders. This can include:
  • Conceptualising and executing strategies for successful implementation of policies and programmes, including identifying challenges and formulating measures to address them
  • Tracking progress and outcomes of policies and programmes, including gathering and analysing data for reporting, overseeing budget and developing system enhancements
  • Coordinating discussions and engagement sessions with internal and external stakeholders
  • Maintaining relationships with partners and vendors of the policies and programmes
• Any other duties as assigned

[What we are looking for]

• Tertiary qualifications
• Up to 7 years experience in operational policy planning and review work. Those without qualifications but have substantial relevant work experience are welcome to apply
• Good analytical and systematic problem-solving skills. Conscientious planner with strategic foresight (e.g. able to translate broad problem statements into specific policies and identify key issues of relevance)
• Enjoys tackling challenges and solving complex issues (e.g. able to distil key issues from a complex set of information and synthesise diverse and conflicting range of information to develop solutions, interventions and frameworks)
• Adaptable and comfortable with operating in an ambiguous, uncertain and fast-moving environment
• Able to communicate (written and speech) complex ideas clearly and concisely
• Competent in using data for analysis and reporting
• Performance driven, outcome oriented and meticulous
• Enjoys collaborative work and adapt at managing stakeholders

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

Job Description:

• Support marketing and events team in daily strategic planning and execution.
• Coordinating between clients and operations teams including chefs, sommeliers, restaurant managers.
• Support and follow through the entire process from menu proposal, set up and collection of event items.
• Support marketing on social media platforms, as well as explore other potential platforms for greater online engagement and visibility.
• Support to develop & manage attractive emailer campaigns & manage promotional collaterals to boost sales, as well as drive traffic to website and social media platforms.
• Support monitoring and collating data of all digital marketing platforms i.e. number of impressions, unique visits, number of followers, link clicks, weekly sales, etc.
• Support the maintenance & updates of all marketing & eCommerce platforms e.g. Website, Oddle, Deliveroo etc.
• Assist in-house Photographer/ Graphic Designer to help develop attractive visual content for email campaigns and ads.
• Other related tasks as and when assigned

Requirements:

• Experience or Degree in marketing
• Available for internship period for 6 months or longer
• Available to start in February

The Senior Manager, Communication will be responsible for planning and leading the full range of communication activities on print and digital platforms, maintaining brand integrity across initiatives, and delivering external and internal communication materials for the organisation. A content-creator, he/she will also be required to liaise with stakeholders to gain an understanding of communication requirements and formulate appropriate messaging.

You will be a member of the Communication and Partnerships Department, which is responsible for developing and implementing branding and marketing activities across traditional and digital marketing platforms to achieve strategic communication objectives, resource mobilisation, community relations and experience management. We build SLEC’s brand awareness, engagement, and brand value, by reaching out to the public and stakeholders such as elders, their family members, corporate partners, donors, churches, volunteers and our own employees.

As a senior member of the communication team, you will lead the team, synergise with other teams within the department, and collaborate with others in the organisation to bring forward the SLEC brand uniquely and positively.

Responsibilities

Marketing Communication

• Lead the rebranding efforts and contribute to developing the brand strategy and integrated brand and marketing approach.
• Be the custodian of the organisation by maintaining brand integrity across all communication and marketing initiatives.
• Ensure effective planning and execution of communications efforts across all communications channels to bring the organisation’s key messages through to target audiences.
• Co-lead impact content and campaigns for external and internal communication channels (success stories profiling, speeches, press releases, presentation materials).
• Conceptualise multi-media content such as videos or infographics to support communications initiatives.
• Track content impact outcomes across the spectrum of communication on print and online channels, to optimise content for target audiences.
• Monitor corporate aspects of the website by ensuring that services and corporate information remain relevant and updated.
• Produce corporate collaterals, including the annual report, newsletters, brochures, and print and online news by coordinating internal stakeholders, writing content, managing timelines, and liaising with vendors for production and delivery.
• Support fundraising and community relations through relevant communication channels such as EDMs and digital media outlets.
• Guide team members by providing direction and helping to refine ideas and content.
• Manage brand reputational issues, formulate and execute crisis communication plan as the need arises.
• Oversee the events initiated by the department.
• Ensure quality and consistency in materials produced, and the timely reporting of required metrics.
• Day-to-day administrative tasks across the department.

Media Relations

• Develop content for a range of communication collaterals, including news releases, reports, infographics, and opinion pieces.
• Proactively engage online and mainstream media to promote and build positive awareness of SLEC.
• Lead media-related events (media interviews, media releases and publicity engagement materials).
• Support advisory to internal stakeholders on media outreach and management.

Job Requirements

• Bachelor’s Degree in Mass Communication, Marketing, Journalism, Event Management, or a similar discipline.
• Minimum six years of prior experience in marketing or corporate communication, content marketing or public relations.
• Excellent writing, proofreading, and editing skills.
• Strong media engagement skills.
• Excellent verbal and written English communication skills with strong problem-solving and interpersonal skills.
• Highly organised, detail-oriented and able to set clear guidelines and deadlines.
• Comfortable managing multiple projects and competing priorities in a fast-paced environment. Self-motivated, resourceful, a good team player, with an affable personality.
• Ability to work under pressure and tight deadlines.
• Effectively bilingual (spoken) in English and Mandarin will be an added advantage.
• Strong team management and people development skills.

Job Description

We are looking for a Project Manager to lead a team effectively while managing stakeholders and direct the execution of the projects to ensure successful delivery.

Roles and Responsibilities

• Plan, execute and track technical infrastructure procurement
• Plan, execute and track technical infrastructure installation and commissioning
• Plan, execute transition of technical infrastructure to support and operations
• Working with users, vendors and support teams to manage systems by offering guidance from IT perspective. This will include overseeing/monitoring IT deployment, IT maintenance.
• Working with Security, Network and System Specialists to lend technical consultancy, guidance and support.
• Delivering project as budgeted and scheduled by ensuring IT deliverables are in tune with overall Project deliverables.
• Review solution for completeness and compliance.
• Proactively makes recommendations for process improvement
• Creates process documentation and templates while helping to foster process adoption
• Assists with stakeholders follow up and status updates.

Requirements

• Diploma and Degree holders in Computer Science or related technical discipline
• Minimum 3 years experiences as a project manager
• PMP or CITPM certification is an added advantage
• Able to work as a team or individual
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Risk mitigation, deviations and controls
• Familiar with Agile and DevOps is a plus

Marketing Manager

The ideal candidate will have a strong track record in leading successful marketing campaigns, has the ability to think analytically and creatively, and capable of being focused and disciplined. You will work closely with Management to formulate and create the Company's overall marketing strategy and plan. You will lead and manage marketing campaign creation and execution.

Job Description

• Help create and promote the overall brand identity of the company
• Effectively execute the marketing and communication activities according to the Company's marketing plan
• Effectively execute and manage the Company's Digital Marketing platforms
• Effective manage the Company's Marketing Performance Analytics and initiate performance improvement plans
• Prepare and manage marketing plan for product, service, idea or event
• Develop and coordinate promotional as well as collateral materials like brochures, videos, binders etc.
• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Drive customer acquisition through online marketing campaigns
• Provide marketing support for client development, pre-positioning and proposal support for priority pursuits
• Be client-facing and be accountable for deliverables to clients within agreed timeline
• Foster and manage positive customer relationships
• Oversee and prepare marketing budgets

Requirements

• Bachelor’s degree in marketing, business administration, or related field
• Minimum 5 years of experience in marketing
• Extensive experience in sales, marketing, advertising, and brand management will be preferred
• Experience in website design and content development; experience in copywriting preferred
• Digital marketing/advertising expertise preferred
• Experience crafting spreadsheets and other data collection/presentation methods
• Extensive knowledge of current and relevant markets preferred
• Stellar written and oral communication skills

We are looking for a Project Manager, IT Business Systems Analyst to join the team.

As an IT Business Systems Analyst, you will be directly involved in performing analysis of existing application software and exploring innovative solutions to improve business efficiency. You will also be expected to manage end-to-end delivery of Commissioning of IT systems technologies from planning to post implementation support.

Responsibilities:

· Provide application support in resolving and troubleshooting problems together with stakeholders and vendors for further investigations.

· Perform analysis of existing application software and explore new solutions to improve business efficiency.

· Plan, execute and manage projects or commissioning of IT systems and technologies from initiation to delivery, including post-implementation support and system maintenance to achieve automation and operational efficiency.

· Track and manage all incidents to ensure resolution or escalation to the relevant support staff and vendors.

· Manage the interface and integration requirements between IT application systems.

· Manage and govern IT service providers and vendors to ensure SLA commitments are met.

· Ensure compliance of all security measures in application development processes.

· Facilitate end-user training to ensure the correct usage of IT application workflows by users.

· Manage system access roles and rights and user-IDs. (Add, modify and delete).

· Manage and monitor IT budget, procurement and utilisation relating to systems and applications.

· Maintain user documentation including release notes, training guides and UAT documentation.

· Provide IT project management and domain knowledge to users when required.

· Partner users in evaluating IT solutions and products so that the solution implemented is secure, reliable and has the necessary vendor support and warranty in place.

· Any other projects that are assigned by the Manager.

Job Requirements:

· Diploma or Degree in Computer Science or Information Technology.

· Working knowledge of both waterfall and agile development methodology.

· Experience with application development will be an added advantage.

· Comfortable learning new technologies as needed for new solutions.

· Proactive, resourceful, willing to learn and take on responsibilities.

· Team player with strong communications, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

· Must be willing and able to travel across Singapore to support remote sites when required.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills