Duties and Responsibilities

Carrying out Discipline Commissioning Activities as defined by CONTRACTOR’s Commissioning Leaders and Engineers

Complete PIMS Sheets (ITR Sheets) and ensure that the commissioning activities are carrying out in accordance with approved Commissioning Procedures.

Review and prepare Risk Assessment Analysis of commissioning activities

Execution and recording of commissioning activities

Coordinate with other disciplines regarding engineering issues, carry-over work, and punch list and vendor assistance.

Provide technical guidance to his technician teams during commissioning activities.

Functional Interfaces

VENDOR’s Engineers

CONTRACTOR Mechanical Completion Team/ Pre-Commissioning Team

CONTRACTOR Safety Team

Profile Requirements

Qualification: Bachelor of Science/ Diploma in Engineering

Years of Experience: Minimum 7 years in Oil & Gas industry

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

• Develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate the team members
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage.
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organization business objectives and exceed customer’s expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior

• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to commit to rotating shift hours, including public holidays and weekends

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Work Time Profile:

• Monday to Friday, 8.00 AM to 5.00 PM
• Saturday, 8.00 AM to 12.00 PM
• 5.5-day work week

Company Benefits:

• Staff Lunch
• Training and Development Opportunities
• Bi-Annual Profit-Sharing
• Performance Bonus
• Staff Discounts on Seafood purchases
• Medical Benefits
• One-way Shuttle Service to Jurong Fishery Port
• Confirmation Seafood Hamper

Job Duties:

• Develop and implement a comprehensive preventive maintenance program for the office building, production plant, and cold room warehouse
• Supervise Facilities and Maintenance staff in executing routine inspections, repairs, and upgrades to ensure optimal functionality
• Coordinate with external vendors for specialized maintenance services as needed
• Address emergency maintenance issues promptly to minimize downtime and disruptions
• Oversee the maintenance and repair of processing equipment, machinery, and other production-related assets
• Develop and implement a predictive maintenance strategy to reduce equipment downtime and enhance operational efficiency
• Collaborate with production managers to schedule maintenance activities during planned downtime periods.
  Keep accurate records of equipment maintenance history and performance
• Ensure that all facilities and machinery adhere to safety standards and regulations
• Conduct regular safety inspections and audits to identify and address potential hazards
• Collaborate with the safety team to implement safety training programs for maintenance staff
• Develop and manage the facilities and machine maintenance budget, ensuring cost-effective solutions and resource optimization
• Obtain competitive quotes for maintenance services and negotiate contracts with vendors

You need to have/be:

• Bachelor’s degree in Mechanical Engineering, Facilities Management, or a related field (preferred)
• At least 3 years of experience in facilities and machine maintenance, preferably in a food processing or manufacturing environment with supervisory responsibility
• Strong knowledge of maintenance best practices, safety protocols, and regulatory compliance
• Excellent leadership and supervisory skills with the ability to motivate and guide a maintenance team
• Effective communication and interpersonal skills for collaboration with cross-functional teams

• interpreting specifications and job orders
• determining sequence of operations and use of equipment
• estimating manpower requirements
• assigning duties to workers
• analysing and resolving work problems
• coordinating the work of one or more units with other units
• recommending or initiating personnel action
• supervising co-workers and helping them in their work

• Taking of material quantities for the tender.
• Estimating the costs for the project.
• Preparing for the quotation.
• Taking of materials quantities for actual usage.
• Estimated construction materials and building quantities.
• Knowledge in the drawing for prefabrication in structural, plan, elevation, and detailed drawing.
• Inspection and supervise Subcontractor’s works and ensure the standard of material, workmanship, quality control of all types of scaffolding & electrical works are satisfactorily achieved.
• Preparation of work schedule & assigning duties to subordinates and Management of workers
• Pre-inspection for formwork, reinforcement according to drawings
• Supervise work safety, housekeeping, and other site work.
• Inspection to ensure good workmanship and compliance with specifications
• Keep proper record of all works including but not limited to tests, inspections, and minutes of site meetings.
• Prepare Making Progress and Daily report and completion report
• Monitor and report on the work progress and highlight to the Project Manager any delay by the Subcontractor.

This position is responsible for the planning, setting of the direction of the crew, and resource distribution of the restaurant to achieve an efficient, well-prepared, and profitable food and beverages restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavorful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Assisting the Operations Manager to work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Supervise the operations of at least two restaurants and above

• Perform other duties as assigned by management

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Responsibilities

· To lead and manage a team of technicians on field.

· To ensure all equipment functioning satisfactory and safely.

· To maintain repairs for all electrical systems.

· To inspect and maintain all air-conditioning/ventilation equipment.

· To inspect and maintain the plumbing/sanitary systems.

· To perform other duties as directed by the Maintenance Manager.

Requirements

· Possess at least NTC 3, NITEC in Electrical or Mechanical Trade Certificate.

· At least 1–2-year experience in a similar capacity in the Hospitality industry.

· Able to work on 5 days, 3 rotating shifts, weekends and public holidays.

HOW TO APPLY:

We want to hear from you!

Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Responsibilities:

• Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)

• Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)

• Develop an operational team strategy to achieve Service Standards & SLA KPI’s.

• Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.

• Recommend or initiate hiring, promotions, transfers or disciplinary actions.

• Conduct regular safety and task specific training both theoretically and practical.

• Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.

• Establish, maintain, and promote exceptional customer service.

• Properly maintain and inspect tools & equipment.

• Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).

• Always ensure an appropriate number of personnel on site.

• Oversees daily management of staff and manage the flow of Data Centre day-to-day operations

• Perform all services as efficiently as possible while limiting negative impact to the environment.

• Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.

• Correctly maintain and generate required reports, including trends surrounding the services.

• Correctly interpret and enforce company policies and safety procedures to ensure compliance.

• Manage team capacity & utilization for assigned tasks during normal operations SLA & standards

• Requires traveling to multiple sites if required.

Job Requirements:

• Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.

• Strong communication skills (verbal and written) in English for handling English speaking people and local country language.

• Focused on safety.

• Must have Team Management experience.

• Intermediate to Advanced computer skills (Word, Excel Powerpoint).

• Able to identify basic network components and understanding of computer terminologies.

• Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).

• Data analysis skills.

• Attention to detail.

• Work independently and as part of a team. Ensure tasks are completed correctly and quickly.

• Must be comfortable working in a physically demanding environment.

• Ability to lift/move (~25 kg / 50 lbs.) equipment as required.

• Knowledge of machines, equipment and maintenance.

• Experience in handling multiple projects and tight timelines.

• Vendor interaction and relations experience.

• Knowledge of principles and practices of effective customer service.

• Provides direction, instructions and guidance to team members to ensure achievement of Service

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Job Responsibilities:

• Coordinate and Monitor progress, quality of worksmanship and compliance with contract requirements.
• Ensure proper housekeeping and safety provision at site working area for workers to carry out tasks.
• Assist in manpower and resource scheduling and deployment, daily man-hours returns and coordinate in all aspects of site issues.
• Co-ordinate and monitor the availability and on time delivery of materials / equipment to complete the construction work within schedule.
• Supervision of work and ensure work done in accordance with specification and quality requirements.
• Full-Time position

Job Requirement:

• Preferred relevant working experience in Singapore (others relevant experience can be discussed )
• 2-5 years of working experience in related works
• Experience with Project Management, Safety and Health Management, and Risk Management Manager is added advantage
• Abe to work independently, and manage a team of workers.
• Must be hands-on, daily inspect the site works, and ensure projects completion on time
• Class 3 driving license preferred
• Good project management skills, excellent communication and coordination skills and great conceptualization and presentation skills will be helpful though not necessary.

We are looking for a Housekeeping Supervisor to join our team!

As a Housekeeping Supervisor, we rely on you to:

• Ensure smooth daily running of the housekeeping operation
• Support the Service Manager in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

Responsibilities

• Responsible for managing and leading Engineering Team
• Responsible for leading the team to identify and reduce waste, improve process time utilization and cost reduction initiatives to increase manufacturing productivity
• Responsible for timely and accurate completion of manufacturing routing for turn- key production work order

Requirements

• Min Diploma in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in Precision/ Machining/ CNC Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Restaurant Assistant Manager

$2800 - $3200

Work Location: Islandwide

Benefits:

• AWS & Sales incentive

• Retention incentive

• AL: 10 days

• Birthday leave

• Medical benefits

Responsibilities:

• Smooth operations of the restaurant

• Achieve sales target and enforce HDC standards

• Solicit customer feedback

• Monitor product and labor costs

• Achieving sales targets and ensuring profitability

• Conduct stock count and receiving

• Provide training and coaching to staff

• Involved in various station works

Requirements:

• Relevant experience in F&B Industry

EA Name: MANPOWER ACCESS PTE LTD

EA License No: 13C6854

EA Personnel Name: Teo Zhi Wee

EA Personnel Registration No: R22103947

1, Preparing BBS

2, Preparing rebar shop drawing

3, Drafting

4, On site supervise of RC works

5, Represent company to deal with MC, Consultant, Authorities

6, Site management of RC works

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent
• Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes
• Preparing meat and fish
• Assisting with the management of health and safety
• Assisting with the management of food hygiene practices
• At least 3 years working experience as a chef de partie in Italian restaurant
• Level 1 and 2 Food Safety Awards
• Hands on and positive working attitude
• Understandable level of English spoken and written
• Healthy and good attendance record
• Attractive Package

Maintenance Supervisor

At Terberg Zenith, our commitment to exceptional after-sales support remains unwavering. We prioritise environmentally conscious practices, boast a team of skilled technicians, streamlined spare parts management, and implement intelligent service operations to ensure a positive and seamless customer experience.

We are seeking a dynamic and experienced individual to join our team as a Maintenance Supervisor. This role is crucial in ensuring the smooth operation of our service department, meeting customer demands, and maintaining high service standards.

Position Overview:

As a Maintenance Supervisor for Heavy Vehicles and Machinery, you will play a key role in overseeing the daily service operations to guarantee customer satisfaction. You will be responsible for managing customer service level agreements (SLA) and the service team, while addressing technical issues related to maintenance with principal suppliers and customers. Additionally, you will implement and monitor quality assurance processes and safe working procedures.

Key Responsibilities:

1. Customer Satisfaction:

· Oversee daily service operations to ensure timely and quality delivery of services.

· Manage customer service level agreements (SLA) and ensure compliance with

established standards.

· Address and resolve all customer concerns and technical issues promptly.

· Prepare regular reports to customers and management.

2. Operation:

· Implement preventive maintenance and corrective maintenance programs and

schedules for the equipment under service contracts.

· Ensure efficient job allocations and resource management of workforce, fleet, and

spare parts.

· Provide quotation to customers for any maintenance works.

3. Quality Assurance:

· Implement and monitor quality assurance processes to maintain high service

standards.

· Conduct regular audits and assessments to identify areas for improvement and

implement corrective actions.

4. Safety Compliance:

· Implement and monitor safe working procedures to ensure a secure working

environment.

· Provide training and resources to the team to promote safety awareness and

adherence.

5. Financial Management:

· Manage the cost and profit of quotations and service contracts, ensuring financial

objectives are met.

· Monitor and analyse financial reports related to service operations.

6. Spare Parts Inventory:

· Oversee the spare parts inventory and ensure adequate stock levels.

· Place orders for spare parts as necessary to support efficient execution of service

contracts.

Qualifications:

· Minimum diploma in Mechanical Engineering or a related field.

· Proven experience in managing service operations for heavy vehicles and machinery.

· Strong leadership and team management skills.

· Excellent communication and customer service skills.

· In-depth knowledge of quality assurance processes and safe working procedures.

· Financial acumen with the ability to manage service contract costs and profits.

· Familiarity with spare parts inventory management.