Job Description:
• Liaise with Project Manager and engineers to gather project scope and system/ connectivity specifications necessary for drafting
• Work with engineers on drawing requirement, model accuracy, design and drafting standards
• Create 2-D and 3-D drawings with computer-aided design (CAD) software, namely Autodesk Revit, Autodesk Naviswork and AutoCAD
• Review drawings for completeness and accuracy with the project team
• Identify potential system crashes, and propose redesign in consultation with project team
• Maintain all revisions of project drawings, and update drafting logs

Job Requirement:
• Proven work experience as Drafter or similar role
• Hands-on experience with computer-aided design (CAD) software such as Autodesk Revit (MEP), Autodesk Naviswork, AutoCAD & Microstation
• Handle designing and drafting assignments under minimal supervision
• A fast learner, have a proactive attitude and an eye for quality works
• A team player - inclusive mind set to collaborate effectively in a diverse team
• Ability to meet deadlines
• Expected to be station at construction site

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Identify and engage with potential customers to drive sales of new and used cars.
• Provide personalized guidance to customers, understanding their needs and preferences.
• Build and maintain strong relationships with customers to foster repeat business and referrals.

Requirements:

• Valid Class 3 driving license is required
• Previous experience in car sales is preferred
• Other sales backgrounds are welcome to apply
• PHV drivers can apply.
• Willingness to work weekends and public holidays.

Why Choose Us?

• Secure Your Career: Join a reputable company with a strong presence in the automotive industry.
• Comprehensive Training: Benefit from on-the-job training and mentorship to master car financing and sales techniques.
• Supportive Environment: Work in a collaborative and ambitious atmosphere, where your success is our priority.

Join our team and become a part of the heartbeat of the automotive industry!

Interested candidates may submit their resume to [email protected] or contact us at 8323 5025

Job Description

• Business Development, driving client acquisition and new user growth.
• Lead and take accountability for client servicing, media relations, local and regional account management.
• Build strategic relationships and partner with key industry players, agencies and vendors.
• Marketing duties, such as Social Media management, develop marketing campaigns, operation strategy development and implementation.
• Develop marketing strategies, such as competitive product analysis and research for optimisation of business model.
• Branding, ie. Creating a lasting impression among app users and improving product sales and market share.

Requirements

• Degree in Business Management or Sales and Marketing.
• 3 years of experience
• Working experience in international FinTech/Tech/Construction/Startup
• Experience managing and analysing online marketing campaigns with good client relationship management.
• Passionate about learning, new technology,

Job Description:

• Maintain excellent relationships with customers, ensure customer satisfaction,

• Maintaining high standards of hygiene; practise workplace safety at all times,

• Always adhere and abide to all company policies and procedures,

• With F&B background in middle management roles and responsibilities,

• To oversee outlet operations and ensure that all SOPs are strictly complied with,

• Plan staffing schedules and resolve outlet operational issues,

• Lead and motivate staff in achieving sales targets and customer satisfaction,

• Assist in adhoc duties as and when required.

Requirements:

• Good problem solver and self-confidence in decision making,

• Positive working attitude with good communication skills,

• Good leadership and organization skills,

• Minimum 5 years of relevant experience in the F&B industry.

We are seeking an experienced IT Project Management Executive to join our Digital Innovation and Technology (DIT) team. The ideal candidate will be responsible for managing and executing IT projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. The IT Project Executive will work closely with cross-functional teams to define project requirements, develop project plans, allocate resources, track progress, and communicate with stakeholders

Responsibilities:

1. Lead and manage IT projects through the entire project lifecycle, including planning, execution, monitoring, and closure.
2. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
3. Develop detailed project plans, schedules, and budgets to effectively manage resources and mitigate risks.
4. Coordinate and allocate resources, including team members, vendors, and equipment, to ensure successful project execution.
5. Monitor project progress, track milestones, and manage changes to scope, schedule, and budget as necessary.
6. Identify and mitigate project risks and issues to minimize disruptions and delays.
7. Communicate project status, updates, and key decisions to stakeholders, including executives, sponsors, and team members.
8. Foster collaboration and teamwork among cross-functional teams to achieve project goals and deliverables.
9. Conduct post-project reviews and evaluations to identify lessons learned and opportunities for improvement.
10. Stay current with industry trends, best practices, and emerging technologies in project management and IT.
11. Support Project Manager in governance of project management framework through audits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as an IT Project Lead, or similar role.
• Strong understanding of project management methodologies, tools, and techniques.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with business process modelling, industry methods for process improvement, organizational design, or performance optimization in healthcare or social services related business is an added advantage.
• Good knowledge of Microsoft products (MS Dynamics 365, Teams, SharePoint, MS 365 Enterprise Productivity Tools) and Cloud Services (Azure and AWS) is an added advantage.
• Project Management Professional (PMP), Certification in IT Project Management (CITPM) or other relevant certifications are a plus.
• Analytical mind, able to see the interconnections between system solutions and business needs.
• Systematic approach in handling ambiguous or complex issues, and actively discusses own’s perspectives to arrive at effective and usable solutions.

• Evaluate and implement sales enablement technologies, CRM system and other operational tools to streamline sales operations, improve data visibility and enhance business decision making
• Increase and optimize sales force utilization for corporate CRM and PowerBI dashboard by providing adequate trainings to the SMs/MRs.
• Provide CRM / BI technical support and assistance to Asia countries whenever is required
• Assist in delivering CRM/BI solutions trainings to local admin and sales force as per required
• Assist in UAT for CRM/Power BI dashboard enhancement
• Assist in developing reports for region Asia and country tracking
• Assist in performing data mapping / matching for BI solutions project
• Identify sales and activity data quality issues and provide necessary correction actions as per required
• Work closely with cross-functional departments (sales & marketing) to align sales strategies and business objectives
• Sharing best practices with Asia countries and Global Commercial Operation (whenever applicable)

Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

We are seeking a dynamic Manager to join our newly established GTM and Commercialization team within the VAS organization. This team is dedicated to expanding VAS revenue growth in the Asia Pacific region, by making VAS products easier to buy and sell.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is perfect for those who thrive on variety and enjoy tackling new challenges each day, and not seeking a routine job profile. Given the small size of our team, the role requires a high degree of flexibility and adaptability to handle different types of work. The ideal candidate should be proficient with numbers, have a firm grasp on business fundamentals, and possess strong interpersonal skills.

If you enjoy a dynamic work environment, have an aptitude for numbers, and have a keen understanding of what drives business success, I would love to hear from you.

Primary responsibilities:

• Sales Pipeline Tracking and Management: Oversee the sales pipeline, ensuring it aligns with our commercial goals. Regularly monitor and manage sales progress and outcomes, identifying bottlenecks and opportunities to optimize the sales process. Your role will be pivotal in driving revenue growth through effective pipeline management.
• Training and Education of VAS Specialist and Generalist sellers: Partner with functional teams to develop and deliver training programs that not only enhance the skills and knowledge of sales teams but also instill a deep understanding of our commercial objectives. Equip the team with the necessary tools and strategies to effectively sell our VAS products, thereby contributing to revenue growth.
• Data-Driven Sales Targeting: Create and maintain robust sales models that use data to identify key sales targets within the VAS organization. Your role will involve using these models to drive sales strategies that are aligned with our commercial goals, ultimately contributing to revenue growth.
• Data Analysis and Insights: Leverage data to drive strategic decision-making across the organization. Provide key insights on product utilization, client demographics, sales trends, and potential growth opportunities.
• Cross-Functional Collaboration: Work closely with internal functions to drive alignment on commercial goals and strategies. This includes facilitating effective communication and collaboration between teams to ensure a One Visa approach to achieving our commercial objectives.
• Influencing VAS Policies and Procedures: Take a proactive role in influencing VAS policies and procedures to make it easier to sell our products. This will involve understanding the barriers to sales and working to remove these through changes to policies and procedures.
• Commercial Strategy Development: Work closely with the team leader to support the development and implementation of commercial strategies for VAS products.

Sales Coordinator

This is a permanent position attached to a SME in the import and export business and with regional offices. Location: East.

Job Scope

-Processing of Purchase Orders

-Preparation of Invoices

-Follow up and monitor customers’ complaints and overdue payment

-General clerical duties, including filing, a compilation of reports as and when required.

-Undertake any other duties that may be assigned by the Sales Team / Directors.

-Support and follow-up for sales activities.

-Follow up with suppliers on price negotiation, offers and/ or existing customer orders.

-Liaise with logistics team with matters pertaining to importation and exportation.

-Keep information accessible by sorting and filing documents.

– Accomplish the Company’s mission by completing related results as needed.

-Report meeting minutes and any issue which leads to unwelcome situations to the supervisor.

-Liaise with finance team on any sales and purchase related matters.

Requirements

-3 years and above of sales experience for B to B.

-Tertiary or higher level of education.

-Computer literacy in MS Microsoft Word, Excel, PowerPoint

-Documentation Skills – Basic knowledge about customs clearing and importing.

Working Hours

Monday to Friday 9am to 6pm 5 day week

Salary: $3,000 to $3,500 monthly

To Apply

WhatsApp resume: 8787-1690 or

Email resume: [email protected]

Responsibilities

• Follow up on renewal agreement with existing tenants

• Maintaining and updating tenant’s work pass and passport

• Advertising for vacant rooms

• Arrange appointments with prospect tenant for room viewing

• Ad-hoc duties when assigned

Job Requirements:

• Able to work independently

• Good in English and Mandarin

• Good in Microsoft Excel & Word

• No experiences required

• Only for Singaporean

We are seeking a skilledSales & Marketing Manager to join us. This full-time, on-site role will be responsible for developing and executing marketing strategies, conducting market research, building new relationships with potential clients, and maintaining existing client relationships. The Marketing Manager will lead the marketing team and work closely with the sales team to support business growth by improving our brand awareness.

Specific Responsibilities:

1.Identify new market trends and seek potential business opportunities as well as generate monthly reports for

company

2.Cold Calling: Contact businesses and potential clients to promote company products/services

3.Measure and report performance of all marketing campaigns, assess against goals (ROI and KPIs).

4.Evaluate important metrics that affect our website traffic, service quotas, and target audience 5.Monitor competition and provide ideas to stand out

6. Manage and coordinate innovative creation solution to develop content on digital channels

7.Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency and to increase brand awareness.

Technical Skills and Competencies:

1. Experience in developing and executing marketing strategies

2. Excellent analytical and project management skills

3. Experience in conducting market research and understanding consumer behavior

4. Strong copywriting and content creation skills

5. Excellent communication and interpersonal skills

6. Ability to work independently with a proactive mindset

Tuition Centre Looking for Sales Assistant (Sales Director’s Assistant)

Work location: Bugis

Vacancy: 1

Work Schedule

Monday to Friday: 10.00am – 7.00pm

Saturday or Sunday: 9.30am – 1.30pm

Weekly working hours: 44 hours

Weekly off: 1.5 days

Job Scope

· Assist the sales director in relationship management with the clients

· Assist in school application process

· Assist in pass application and appeal

· Process assigned administration work

· Admin and secretary work

· Internal and external communication (chats and emails)

· Booking for events and making itinerary

· Be responsive during non-working hours

Welfare

· Annual leave

· Training

· Other employee welfares (discuss personally)

· Salary (discuss personally)

· Bonus (discuss personally)

Job Requirement

· Poly diploma or equivalent or higher education qualification

· Good in both English and Chinese speaking and writing

· Computer savvy

· Highly responsible and responsive

· Communication outside working hour is needed and is compulsory (10am to 10pm if needed)

· Eager to learn and able to take feedback positively

Preferred Candidate’s Background

· Has any of the following certificates:

Ø Accounting

Ø Business administration

Ø Digital marketing

Ø Media

Ø Design

· Possess any of the following field experience:

Ø Sales and marketing

Ø Digital marketing or social platform marketing

Ø Video or poster editing

Ø Accounting

Ø Personal assistant or administration

· Eager to work and to excel

· Understands China clients’ demand

· Have good interpersonal skill and is able to work under pressure

· Team worker

Application Process

· Qualified candidates will receive email regarding personality test and request of supporting documents.

· Interview invitation will be sent to the candidates matching our needs.

· The interview outcome will be released in 2 weeks’ time by email.

Responsibilities:

• Develop and execute business strategies.
• Advise the board, ensuring market and future insights.
• Manage financial strategies and operations for growth.
• Promote company culture and values.
• Lead, motivate, and develop a high-performing team.

Qualifications:

• Experience in a similar role within tech or AI.
• Strong leadership, analytical, and organizational skills.
• Excellent communication and negotiation abilities.
• Knowledgeable in AI market trends, finance, and business functions.
• Degree in Business, Technology, or related fields.

Nearest MRT: Labrador Park
Contract Duration: 8 / 11 Months
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $3,450 per month

Job Responsibilities:

· Execute partnership team’s day-to-day administrative work such as updating of masterlist, tracking reports, dashboard reporting, marketing clearances with partners, collation of partners’ content for internal stakeholders, Knowledge management e-filing etc.

· Work with marketing team to regularly collate partners content for marketing communications, manage the marketing calendar and artworks for the team etc.

· Coordinate and execute events/ programme requirements with partners and event organiser (EO).

· Coordinate and execute development of events logistics with EO, tracking of the progress and run on-the-day activities plus checks with EO.

· Manage the on-ground activities at events that includes partner and programme management, marketing assets creation etc.

· Manage and compile events’ post-reporting requirements and data tracking.

Job Requirements:

· Diploma / Degree in Business Administration / Mass communication

· Experience in project and budget management

· Good writing and communication skills

· Proficient in Microsoft Office

We regret to inform that only shortlisted candidates will be notified. Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee: R22107715
APBA TG Human Resource Pte Ltd

EA License: 14C7275

Who are we?

Job Summary

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Are you a Tanker operations professional looking for a stable company with less work load and great work life balance?

Our client is a growing LNG Ship owner looking to expand their office in Singapore and recruiting for an Operations Executive in their Singapore office.

This is an exciting opportunity to join a stable and established business who are looking to double its headcount in the next 12 months.

The ideal candidate is someone with prior tanker/LNG/CPP/DPP vessel operations background and a basic knowledge of OPEX, Claims and Marine insurance

If you have prior experience in post fixture operations and have overlooked ship managers for day to day OPEX, this will be an ideal role for you.

Tuition Centre Looking for Marketing Executive

Work location: Bugis

Vacancy: 1

Work Schedule

Monday to Friday: 10.00pm – 7.00pm

Saturday or Sunday: 9.30am – 1.30pm

Weekly working hours: 44 hours

Weekly off: 1.5 days

Job Duty

· Assist sales team

· Assist in relationship management

· In charge of digital marketing

· Create content and run company’s social media account

· Maintain company’s website and update its content

· Design posters and advertisements

· Assist in marketing events and outing (e.g. Seminar, talk, presentation etc.)

Welfare

· Annual leave

· Training

· Salary (discuss personally)

· Bonus

· Other employee welfare

Job Requirement

· O Level certificate or equivalent or higher

· Highly responsive, responsible, and earnest

· Able to work with all stake holders, both independently and in team environment

· Understanding Chinese clients’ needs

· Communication after working hours is required

· Eager and capable to learn, and able to take feedback positively

· IT savvy, creative, and love for digital marketing

· Patient and love to communicate with people

Preferred background (any of the following)

· Proficient in both Chinese and English

· Experienced in live streaming

· Academic qualification that is relevant to the marketing post (eg. Digital marketing, design, Media etc)

· Having experience in sunning social network account or media platform (eg. Xiao Hongshu, WeChat channel/official account, Weibo, Instagram etc)

· Proficient in Adobe Photoshop, Power Point, photo and/or video editing apps

· Having Singapore primary and/or secondary education experience

· Proficient in English and Chinese reading and writing

· Understand Chinese culture, Chinese clients’ preference, and Chinese students’ needs

Application Process

1. Qualified candidate will be contacted by email and receive interview invitation

2. Interview outcome will be released in 1-2 weeks by email.

• Handle full set of accounts, including monthly & yearly accounting closing.
• Responsible for year-end audit including preparation of year-end audit schedules.
• Responsible for full spectrum of accounts payables, accounts receivable and general ledger functions.
• Submission for quarterly GST return.
• Process petty cash float requests, staff expenses claims.
• Process monthly payroll and CPF Submission including attendance checking and overtime processing.
• HR administration such as preparing employment contracts, exit letters, foreign wokrers work pass application and renewal, leave managment.

Requirements:

• Proficiency in Microsoft Excel and Microsoft Office.
• Prior experience and familiarity with F&B POS systems, QuickBooks accounting system and Info-Tech HR system would be highly advantageous.
• Minimum 3 years of relevant work experience.
• Strong team player with meticulous attention to details.

Qualifications:

• Diploma in Accounting or equivalent.

Tasks:

• Support in daily, monthly, quarterly and annual sales operations reporting
• Support in short-/mid-/long-term sales planning processes
• Support in general sales operations in terms of order and quota management
• Support in monitoring and verifying of sales processes and Key Performance Indicators
• Support in coordination of business processes, activities and projects between Porsche AG, Porsche Asia Pacific and the 13 countries in the Asia Pacific region

• Bachelor’s/Master’s student in areas such as Business Administration, Economics, Accounting or Industrial Engineering
• High interest in premium automotive industry
• Fluency in written and spoken English with good communication skills
• Proficiency in Microsoft Office suites
• Open-minded, organised, analytical and quality oriented
• Team oriented working attitude and intercultural understanding
• Full-time availability for 6 months, starting July 2024

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Job Responsibilities:

• Consolidate demand forecast for oleochemical products from business and sales team and timely update the numbers to production planning.
• Liaise closely with sales and business team to enhance forecast accuracy by anticipating effects of market trends, activity, seasonality and demands.
• Work closely with production planning, sales coordinator and logistic and freight department to ensure supply cargo is ready on time to ship.
• Work closely with regional sales team to ensure timely shipment and replenishment of bulk shipment products.
• Coordinate the execution of monthly bulk shipment program to the regions and track their progress.
• Proactively communicate supply status and potential risk to business and sales team to ensure supply continuity.
• Participate and contribute in monthly planning meeting with stakeholders.
• Develop reports needed to do demand and forecast error analysis and yearly budgeting reports and ad hoc reports if required.

Job Requirements:

• Bachelor’s Degree / Diploma in supply chain management or technical discipline.
• Experience in supply chain operations or customer facing roles in palm or oleochemicals related business would be preferred.
• Possess a positive attitude, drive and strong business sense.
• Strong interpersonal, communication and analytical skills.
• Able to multitask and work in a fast-paced environment.
• Well versed in Microsoft Office.

We regret to inform that only shortlisted candidates will be notified.

The Employer is a Singapore-based boutique furm that offers market development services to its corporate clients from US, Europe and South Asia. It would soon be organising the 2024 edition of its premium B2B event in the F&B sector. To support the Project Manager in coordination and organization of this prestigious event, the company is looking for:

Position : Events Executive (2 positions)

Job Code : EXP/EE/SG/0324

Location : CBD, Singapore

The role consists of assisting the Project Manager to ensure that the event runs smoothly. The selected candidates assist with building/refreshing the database of contacts by doing online and phone-based research; guest management; event martketing; coordination with overseas participants and local vendors; event logistics; and Day of the Event activities.

The position can start as a 10-week contract, and may be converted to a permanent role based on mutual agreement.

Requirements

O level/Diploma from reputed institutes

Prior experience in B2B Events Management/Marketing preferred

Good communication skills

Multi-tasking abilities. Resourcefulness.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent