• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description & Requirements

Job Responsibilities

• Greet and welcome customers, providing a pleasant shopping experience.
• Managing customer relationships and satisfaction through exceptional sales service.
• Able to handle customers product inquiries, provide suggestions & resolve issues promptly.
• Stayed informed and updated about latest product knowlege
• Assist with sales transactions and invoices, ensuring accuracy and efficiency
• Collaborate with sales team to achieve sales targets and contribute to a positive team environment

Requirements

• Working on Public Holidays & Weekends are prioritised.
• Professional appearance and attitude
• Strong customer service and communication skills
• Ability to multitask and work well in team setting.
• Willingness to acquire and master product knowledge.

Why Join Us?

• Enriching, friendly and professional work environment
• Opportunities for career growth and skills development
• Competitive salary and year-end bonuses
• Safe and fair non-discriminatory working conditions

All interested candidates are welcome to apply! Only shortlisted candidates will be notified.

The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: Changi

Position Summary :

The Integration Manager leads an Engineering team which is responsible to Integrate, Verify, Validate and Qualify the solution or system in line with customer requirements. An Integration Manager plays a crucial role in ensuring that various software systems within an organization work seamlessly together.

Main Tasks & Responsibilities :

1. Oversee Integration Projects: Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures.

2. Develop Integration and Test Strategies: Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems.

3. Coordinate with Teams: Work with cross-functional teams, including IT, software development, and business units, to gather integration requirements and translate business needs into technical specifications.

4. Design and Deploy Solutions: Design, test, and deploy integration solutions, such as APIs and middleware, to connect disparate systems and enable data synchronization.

5. Monitor Performance: Monitor the performance of integrated systems, identify bottlenecks or issues, and apply necessary adjustments or enhancements to improve efficiency and reliability.

6. Manage Integration Environment: Ensure proper version control, configuration management, and compliance with data security and privacy standards.

7. Training and Documentation: Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.

8. Provide associated documentation, according to internal process.

Essential Requirements:

1. Degree in Computer Science, Information Technology, Electronics Engineering or related discipline

2. Experience working within a Systems Engineering lifecycle

3. Minimum of 10 years’ experience in a Senior Engineering role

4. Experience in managing multi-disciplinary teams

5. Experience in IT/Security/C2/defence related projects from a Systems Engineering perspective

6. Good knowledge on how large projects are managed

7. Strong oral and written communications skills

8. Strong liaison and stakeholders management skills

9. Strong motivation to be involved in all phases of a project life cycle, from bids to project completion.

Desirable Requirements:

Membership of relevant professional organisation, e.g. PMP, ITIL, INCOSE, Institution of Engineers, etc. Experienced in integration of large and complex software systems

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Our client, is a well-established international bank with a significant presence in Asia, is seeking an experienced Private Banker to join their team and support business expansion in the North Asia market.

about the job:

• Serve as the primary advisor ensuring proactive communication and a high level of responsiveness in addressing client needs.
• Design and implement customized investment strategies and wealth management plans.
• Provide guidance on a wide range of financial services, including asset allocation, tax optimization, and estate planning.
• Drive client acquisition efforts, growing the HNW and UHNW client base through networking, referrals, and strategic partnerships.
• Collaborate closely with internal product and investment teams to deliver holistic solutions and maximize cross-selling opportunities.
• Conduct regular portfolio reviews and make adjustments as needed to align with the bank's risk framework and ensure continued suitability for clients.

skills and qualifications required:

• Bachelor’s degree in Finance/Business/Economics or a related field.
• Minimum 8 years of experience in private banking and/or wealth management.
• Proven track record of managing and expanding a portfolio of HNW and UHNW clients.
• Strong knowledge of investment products, financial markets and economic factors.
• Proficiency in Mandarin is preferred given the client base.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Clinic Manager

Role and Responsibilities in a TCM Clinic

The Clinic Manager is responsible for overseeing the daily operations of the TCM clinic, ensuring high-quality patient care, smooth workflow, and alignment with the clinic’s business goals.

This role involves managing staff, coordinating with physicians, and implementing strategies to optimize revenue and operational efficiency.

Key Responsibilities

1. Operations Management

• Oversee day-to-day clinic operations, ensuring all processes run smoothly.

• Implement and maintain Standard Operating Procedures (SOPs) for efficiency and compliance.

• Coordinate with therapists, physicians, and counter staff to ensure patient flow is well-managed.

• Monitor inventory levels of herbs, supplements, and medical supplies, ensuring timely replenishment.

2. Sales and Revenue Management

• Drive revenue growth by setting and monitoring sales targets for packages and services.

• Collaborate with sales consultants to develop effective promotional strategies.

• Analyze sales data and prepare reports to identify trends and opportunities for improvement.

• Ensure proper tracking of patient appointments, payments, and package renewals.

3. Staff Management and Development

• Lead, train, and motivate staff to deliver excellent service and achieve clinic goals.

• Schedule and assign tasks to employees, ensuring adequate coverage for all shifts.

• Conduct performance reviews and provide constructive feedback to staff.

• Resolve conflicts and foster a positive, team-oriented work environment.

4. Patient Experience

• Ensure a welcoming and professional environment for all patients.

• Handle escalated patient complaints and work to resolve them promptly and professionally.

• Monitor patient satisfaction through feedback forms and surveys, and implement improvements as needed.

• Educate staff on maintaining high standards of customer service and patient care.

5. Marketing and Outreach

• Coordinate with the marketing team to promote the clinic’s services, packages, and events.

• Organize health talks, workshops, and community outreach programs to attract new patients.

• Build partnerships with local businesses, insurance providers, and community organizations to expand the clinic’s network.

6. Compliance and Reporting

• Ensure the clinic adheres to all health and safety regulations, as well as TCM industry standards.

• Maintain accurate records of clinic operations, including staff schedules, sales data, and patient information.

• Prepare monthly reports on clinic performance for management review.

• Stay updated on relevant policies and trends in the TCM and healthcare industries.

Essential Skills and Qualities

• Leadership: Ability to lead a diverse team and foster collaboration.

• Problem-Solving: Quick and effective resolution of operational and patient-related issues.

• Communication: Strong interpersonal and communication skills to engage with patients, staff, and external partners.

• Organization: Exceptional multitasking and time management abilities.

• Sales Acumen: Understanding of sales strategies to drive revenue growth.

• Cultural Awareness: Familiarity with TCM principles and practices to align with the clinic’s missions.

Shift work Mon-Sat

Must be able to communicate in English and Chinese

Job Description:

Are you an experienced sales leader with a passion for making a significant impact in the education sector? Do you excel in achieving and surpassing sales targets while inspiring and leading a team? If so, this is the perfect opportunity for you!

United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is actively seeking a dynamic and results-oriented Sales Director to lead our Education Sales team. The Sales Director will play a crucial role in guiding and supervising our Education Sales Consultants, ensuring they effectively connect with expats and assist them in reaching their language learning goals.

Responsibilities:

• Leadership: Provide strategic leadership to the Education Sales team, setting clear objectives and fostering a collaborative and high-performance culture.
• Team Management: Supervise, motivate, and mentor Education Sales Consultants to achieve individual and team sales targets.
• Sales Strategy: Collaborate with the Marketing, Operation & Academic teams to develop and implement effective sales strategies and campaigns.
• Market Positioning: Stay informed about industry trends and competitor offerings to position ULC as the preferred language education provider.
• Training and Development: Conduct regular training sessions and professional development activities to enhance the sales skills and product knowledge of the sales team.
• Performance Analysis: Monitor and analyze sales data, providing insights and recommendations for continuous improvement.

Requirements:

• Proven Leadership: Demonstrated leadership experience in a sales role, preferably in the education or language training industry.
• Sales Expertise: Strong negotiation and closing skills, with a track record of meeting and exceeding sales targets.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse clientele.
• Motivational Leadership: Inspiring and results-oriented, with a passion for driving sales and achieving success.
• Collaboration: Ability to work independently and collaboratively, fostering a team-oriented environment.
• Language Proficiency: Proficiency in both written and spoken English & Mandarin, additional language proficiency is a plus.
• CRM Experience: Familiarity with Hubspot CRM systems or other sales software is advantageous.

What we offer:

• Base salary with an attractive commission structure, recognizing and rewarding sales achievements.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Ongoing training and professional development programs to enhance your leadership skills and knowledge.
• Collaborative and supportive work environment, encouraging teamwork and the sharing of best practices.
• Make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Job Requirements

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

Job Specifications

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

WHO WE ARE

Singapore Fashion Council (SFC) – formerly known as Textile and Fashion Federation (Singapore) is the official association for the textile and fashion industry in Singapore. Embracing a transformative vision, SFC aspires to become a Vibrant Asian Hub for Responsible Fashion.

With a focus on three key pillars: Sustainability, Innovation & Technology and Asian Craftsmanship, SFC works closely with diverse partners across the value chain to offer thought leadership, extensive networks, and resources – to drive impactful change throughout the ecosystem.

Career Opportunity:

Singapore Fashion Council is seeking a talented Finance Manager to join our dynamic team at the Secretariat. In this role, you will be the guardian of our financial well-being, ensuring smooth operations and strategic growth.

Reporting to the CEO, and working closely with all the Business Units, you are the financial backbone of the organisation, overseeing budgeting, forecasting, and financial reporting. You will lead the finance team to ensure smooth accounting processes and internal controls. You will analyse financial data to identify trends, manage cash flow, and provide insights to guide strategic decision-making.

Key Responsibilities

Financial Management

• Budgeting & Forecasting: Develop and monitor financial budgets
• Business Planning: Develop business plan and support informed decision-making.
• Financial Reporting: Prepare and review monthly, quarterly, and annual financial reports
• Cash Flow Management: Cashflow projection, manage capital request, optimising collections and payments.
• Financial Analysis: Analyse financial data to identify opportunity and risks
• Grant Management: Tracking and submission of grants and sponsorships

Accounting & Controls

• Oversee Accounting Processes: Manage all accounting activities, attention to details and accuracy, ensure adherence to accounting principles and internal control procedures.
• Financial Systems & Technology: Oversee accounting software, leverage on technology and automation tools to enhance business intelligence
• Internal Controls: Develop and implement internal controls and polices, compliance with regulations.

Leadership & Communication

• Team Leadership: Supervise and mentor the finance team
• Communication & Collaboration: Provide support to cross-functional teams
• External Relations: Liaise with government officers, auditors, tax agents and bankers

Pre-requisites:

• Bachelor’s degree in Finance, Accounting, or a related field.
• Minimum 5 years of experience in a financial management.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, Accounting Software, Business Intelligence tools,
• Proficiency in MS PowerBI is a plus.
• Experience in retail and grant administration management is a plus.

We offer attractive perks including flexi-benefits. If you think you are the right fit for the role and wish to be part of the SFC team, we would love to meet you.

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up to date.

Our Data Protection notice for Job Applicants is attached here: https://www.sgfashioncouncil.org.sg/privacy-policy/.

IMPORTANT

We do not collect any of the following:

· NRIC/FIN or any national identifiers.

· Photo

· Date of birth

· Age

· Spouse/Family information

or any other sensitive personal data that is not required at this stage of job application.

Please do NOT include these in your CV/Resume and we reserve the right to delete such data and/or reject any application that contains the above.

Note: Only Shortlisted Candidates will be notified.

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Information Technology (IT) Department.

Reporting to the Director of Finance, your job responsibilities include, but not limited to:-

· Responsible for the development and management of the entire IT infrastructure in the Hotel.

· Review and enhance IT procedures, licensing and security policies,

· Participate in vendor selections, reviews and performance management of suppliers.

· Work with internal cross-functional teams on IT process enhancements and new project requirements.

· Provide technical IT leadership and overseeing support, maintenance, changes and upgrades to the relevant IT applications and solutions.

· Responsible for the performance and staff development in the IT department.

· Perform any other duties as many be assigned from time to time by the Management.

Requirements:

· Minimum Diploma or Degree in Computer Studies/Information Systems

· Minimum 5 years of IT experience in the hotel industry

· Hands-on knowledge in hotel business applications such as Opera PMS, S&C, Materials Control, SAP and POS

· A self-driven and strong team player with the ability to work independently

· Meticulous and organised

· Strong project and time management skills

· Possess good interpersonal and communication skills

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Role Summary

The Operating Manager is responsible for overseeing the day-to-day operations of the business to ensure the smooth and efficient running of all departments. This role involves managing staff, ensuring high levels of customer service, maintaining operational standards, and overseeing financial performance. The Operating Manager will also be responsible for ensuring compliance with health and safety regulations, managing inventory and supplies, and driving marketing and promotional efforts to optimize operational performance.

Key Responsibilities

1. Staff Management:

• Provide leadership and support to ensure staff productivity and morale.
• Conduct performance evaluations and provide feedback for employee growth and development.

2. Customer Service:

• Ensure excellent customer service standards are met consistently.
• Monitor customer satisfaction and implement strategies for improvement.

3. Quality Control:

• Develop and enforce quality control procedures to ensure products and services meet company standards.
• Conduct regular inspections and audits to identify areas for improvement.

4. Financial Management:

• Oversee budgets, financial reporting, and profitability analysis.
• Monitor and manage operational costs and expenses.
• Ensure adherence to financial targets and business performance goals.

5. Inventory and Supplies Management:

• Ensure adequate inventory levels are maintained, avoiding overstocking or stockouts.
• Monitor inventory turnover rates and adjust purchasing strategies accordingly.

6. Health and Safety Compliance:

• Ensure all operational activities comply with health, safety, and environmental regulations.
• Conduct regular safety audits and implement corrective actions.

7. Marketing and Promotion:

• Monitor the effectiveness of marketing campaigns and adjust as needed.
• Develop community outreach and customer engagement strategies to increase brand visibility.
• Track customer trends and feedback to help shape future marketing initiatives.

8. Operational Efficiency:

• Streamline processes to improve operational workflow and reduce inefficiencies.
• Implement and monitor key performance indicators (KPIs) for operational success.
• Identify and recommend areas for operational improvements and innovation.

Requirements

1. Education & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience (2-5 years) in operations management, preferably in a similar industry.
• Strong leadership and team management skills.

2. Skills & Competencies:

• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of financial management, budgeting, and cost control.

3. Other Qualifications:

• Understanding of health and safety regulations and compliance.
• Ability to work under pressure and meet deadlines.
• Flexibility to adapt to changing operational demands.

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper managemen

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Description:

• Assist the Consultants in sales support work
• Submission of application documentation to insurance companies
• Ensure client documentation are complete, aligned and satisfied
• Manage and bring all the cases under care into completion

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Our client is a leading international bank specializing in private wealth management offering tailored investment solutions and personalized financial services to high net worth individuals.

about the job

• Assist in managing client relationships and handling administrative tasks to ensure efficient transaction processing and client service.
• Gain a thorough knowledge of the bank's products and services to help RMs deliver tailored financial solutions.
• Handle account openings, transactions, and investment orders accurately and promptly.
• Address client inquiries professionally and identify opportunities to strengthen client relationships.
• Work with Operations, Compliance, Legal and Product teams to ensure smooth service delivery and regulatory compliance.
• Perform client due diligence, maintain accurate records, assist with portfolio reviews and provide market insights to enhance client portfolios.

skills and experience required

• Bachelor's degree in Finance / Business / related field.
• At least 3 years of relevant experience in private banking and/or wealth management.
• Proficiency in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients across the ASEAN region.
• Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a global private bank specializing in private wealth management offering tailored investment solutions and personalized financial services to HNW/UHNW individuals.

about the job

• Analyze financial statements, credit histories and other relevant data to evaluate potential and existing clients.
• Monitor credit risk exposure and adjust strategies as needed to minimize potential losses.
• Create and update policies related to credit risk ensuring alignment with industry standards and regulations.
• Work with bankers to support credit decisions and address client needs.
• Prepare reports on credit risk metrics and portfolio performance for senior management.
• Communicate credit decisions to clients and explain lending policies.

skills and experience required

• Bachelor's degree in Finance/Business or a related field.
• Minimum 5 years of experience in a credit risk-related role preferably in the private banking sector.
• Strong ability to analyze financial data and assess risks.
• Excellent verbal and written communication skills to present findings and recommendations clearly.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Title: Jewellery Sales Assistant

Location: Orchard Road, Lucky Plaza

Working Day: 6Days, 10am-7.30pm

Job Description:
We are seeking a passionate and customer-oriented Jewellery Sales Assistant to join our team. As a key member of our sales staff, you will help create an exceptional shopping experience for our customers.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner
• Arrange jewellery displays in an appealing and secure manner
• Provide product knowledge and guidance on jewellery styles and materials to potential buyer
• Handle Inquires about the product, pricing and policies
• Maintain the cleanliness of the store in a well-organised manner
• Process sales transactions accurately
• Assist in inventory management and restocking
• Contribute to team goals and collaborate with colleagues

Qualifications:

• Previous retail or sales experience, preferably in jewellery or luxury goods
• Excellent communication and interpersonal skills
• Strong attention to detail and a passion for jewellery
• Ability to work flexible hours, including weekends
• Basic math skills and experience with point-of-sale systems
• Arrange jewellery displays in an appealing and secure manner

Job Description

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability • Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements:

• A university degree in Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.