Summary

The SQA Manager for Value Engineering will be responsible for evaluation of value engineering efforts on current products and achieving strategic quality goals following the launch of new developments (NPIs) and existing products. Key responsibilities will include working with the team to drive business stakeholders’ priorities participating in plans to successfully support all active products in the areas of cost reduction, supply chain support, and participate in design for in-sourcing projects. with key technologies.

Key Accountabilities

• Makes day-to-day decisions and works collaboratively with direct reports and cross functional leaders to ensure Value Engineering changes do not affect product performance.
• Schedules and assigns work to staff members and contributes to the improvement of processes and procedures.
• Maintains records of test results, defects identified, and other key metrics related to product quality.
• Analyzes quality control test results and offers feedback and interpretations of those results to production, engineering, business leads and staff for all PerkinElmer products (Mass Spectroscopy, ICP OES and GC products).

Requirements

• Bachelor of Science degree or equivalent required.
• 2-5 years analytical instrumentation experience.
• Statistical analysis capabilities a plus.
• Excellent verbal and written communication skills; requires interaction with managers, supervisors, engineers in a fast-paced environment.
• Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with constantly changing priorities and deadlines.
• Self-starter with the ability to prioritize, multi-task, and take ownership of projects, performing job requirements with minimal oversight and attention to detail.
• Positive attitude, high energy and troubleshooting skills.
• Fully responsible for significant/challenging deliverables keeping management informed of progress and strategy.

ONE OF SINGAPORE’S TOP SME 1000 COMPANIES, MORE THAN 3O YEARS IN THE MARKET & LEADER IN OIL & GAS/ MARINE/ INDUSTRIAL SAFETY PRODUCTS IN JURONG IS LOOKING FOR SALES ENGINEER TO JOIN OUR TEAM.

• PROVIDE SALES ACTION PLANS
• ABLE TO CONTRIBUTE TOWARDS ACHIEVING SALES TARGET
• TO ACTIVELY BE INVOLVED IN DEVELOPING RELATIONSHIPS WITH NEW AND EXISTING CUSTOMERS TO MEET COMPANY'S GOALS AND MISSIONS
• CONDUCT REGULAR CUSTOMER VISITS, ATTEND E-MAIL/FAX/PHONE ENQUIRIES AND QUOTATIONS
• SALES EXPERIENCE IS PREFERRED
• TEAM PLAYER, FRIENDLY, CHEERFUL DISPOSITION AND CUSTOMER ORIENTATED
• ABLE TO WORK INDEPENDENTLY AND SELF-MOTIVATED
• AGGRESSIVE WITH GOOD ORGANIZATION SKILLS AND INTERPERSONAL SKILLS
• MUST POSSESS OWN CAR
• ATTRACTIVE COMMISSION PACKAGE
• CAR ALLOWANCE PROVIDED
• TRAINING WILL BE PROVIDED
• MARINE SECTORS EXPERIENCE IS PREFERRED

BONUS: ATTRACTIVE COMMISSION PACKAGE

Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management services and workforce solutions, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

We are looking for a Human Resource Manager to join our Group HR team to support the manpower needs of the Group through the next phase of the growth and development roadmap.

Work Location

• Jurong East (5 minutes walk from MRT station)

Jobs Responsibilities

• Develop and implement HR strategy and planning, lead. manage and oversee the full spectrum of Human Resources functions such as recruitment & selection, compensation and benefit, staff relations, performance management and training & development;
• Ensure that talent management programmes and incentive schemes are in place which would include ensuring a robust performance management system and coaching of key staff for better performance;
• Participant in the review and update of HR policies, SOPs and processes across the organization;
• Work closely with various departments as the HR Business Partner to provide general HR and administrative support;
• Ensure compliance with all company policies and government regulations pertaining to employment practices and regulations;
• Liaise with internal and external auditors during company’s audit cycle for HR functions;
• Responsible for company business licence and accreditation application, renewal and related audits;
• Other ad-hoc duties as assigned by the Management

Requirements

• Degree in Human Resources Management, Business Administration or equivalent;
• At least 5 years of relevant experience in HR generalist role for an organisation in Singapore; experience at managerial level is a distinct advantage;
• Strong interpersonal skills with the ability to work with various groups of stakeholders and staff;
• Possess a high level of responsibility and integrity;
• A team player who is meticulous, resourceful and independent worker;
• Possess strong spoken and written communication skill.

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• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
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• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Responsibilities:

Work with the Head of Sales & Management team to develop and execute sales plans and strategies to win new customers and expand share of wallet in target markets.

Build sales pipelines & budgets, track performance against targets, and undertake sales activities to meet or exceed sales targets through profitable growth.

Identify key decision makers and influencers of target customer accounts; develop new business relationships and foster existing ones.

Use consultative selling skills to develop proposals that meet customers’ needs based on Greenpac's range of products and services, including Total Packaging Solutions, logistics and sustainable packaging.

Analyze project financials and viability (revenue, margins, profitability, contracts) and prepare business case (pricing and costs) for approval by Management.

Work with Customer Service, Procurement, Production and Operations teams to ensure solutions, products, and services as sold to customers are executed and delivered impeccably.

Proactively manage all customer relationships and resolve issues expediently.

Organise regular business reviews and initiate activities to maintain good relationships with key customers.

Monitor competitor activity and gather market intelligence; stay in touch with industry trends and developments and adjust sales strategy accordingly.

Prepare and present periodic sales reports and updated forecasts for Management review.

Requirements:

A Degree or Diploma in any discipline.

Minimum 5 years of working experience in sales, business development, consultancy, solution design or commercial roles.

Preferably with background in packaging, manufacturing, or logistics environment.

Strong business development, selling, communications and people management skills.

Demonstrated business acumen, resourcefulness, and ability to solve problems.

Anyone seeking a new challenge and desires to be a change agent for a greener world.

What you will do:

The sales analyst SEA will be the primary internal point of contact responsible for supporting sales administrative tasks and some customer facing tasks.  This person will work closely with the sales, centralized bookings, and cash collections teams to support first pass yield bookings, support the Delegation of Authority process (including legal) and Preventative Service Agreements/Contract bookings and renewals.  This position is vital as it will support the contract booking process and will be the first line of review and approval for contracts.

How you will do it:

• Will be the initial reviewer for customer and sales data within Oracle to ensure customer and billing information is correct before contract booking.  This position requires the verification and submission or customer master changes into Casewise workflow.
• As part of the customer and contract review process, will update and correct any current contracts or customer numbers that need action.
• Will provide the 1st level of support (review) for contract booking.  This will include contract review and preparation of and the delivery of amendment letters to the customer.  Will work directly with the customer as the 1st level support for approval. This will also include ensuring contracts are compliant for payment terms and conditions and submitting any contracts into our legal portal for higher review and the appropriate Delegation of Authority.
• Work with the sales team and the Centralized booking to obtain and submit customer’s credit application.
• Provide Certificates of insurance and additional initial documentation for contracting.
• When needed, respond to Owner controlled insurance program/Contractor controlled insurance program requests and enrollment when required at booking.  Also, when needed, support requests for bid and performance & payment bonds, as well as bonds required for various licenses.
• Support the local sales team with Preventative maintenance modifications, cancelations, and QA holds. Manage contracts through the booking process by working with the sales team, district managers, and centralized booking.  This includes working closely with our compliance team for government contracts.
• Manage and maintain tracking for Preventative maintenance renewal contracts and weekly update calls on these contracts.

What we look for:

• Diploma or equivalent
• 2 years+ experiences in Contract negotiation
• Proficient in Work and Excel
• Excellent written and verbal communication skills
• Excellent organizational skills and be able to handle multitasking and prioritization in a dynamic fast- paced environment.
• Strong customer service skills

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Marine Electrical Supplier
• Basic $3000 - $6000
• With Attractive Annual Bonus***
• 5 days (8.30am – 6.00pm)
• Location: Penjuru Lane
• Transport provided from Jurong East, CCK, Serangoon, Bishan

Responsibilities

• Sales target achievement.
• Customer acquisition
• Relationship management
• Product knowledge
• Technical expertise
• Market intelligence
• Collaboration with internal teams

Requirements

• Basic sales experience in the marine or similar industry, with a good track record of achieving sales targets.
• Class 3 license/ Own car transport will be advantage.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Job Responsibilities

• Oversee all aspects of warehouse and logistics operations of Uniqlo Singapore including receiving, storing, organizing, and distributing merchandise efficiently and accurately to physical stores and E-Commerce business.
• Coordinate with suppliers and vendors to ensure timely and accurate delivery of goods to the warehouse.
• Develop and implement efficient warehouse processes and procedures, including proper handling, storage, and labeling of products.
• Monitor and analyze key performance indicators (KPIs) related to warehouse operations, such as order fulfillment, inventory accuracy, and on-time delivery.
• Lead, train, and supervise logistics team, ensuring they adhere to safety protocols and follow standard operating procedures.
• Conduct regular performance evaluations, provide feedback, and identify training needs to enhance the skills and productivity of the warehouse team.
• Collaborate with other departments, such as purchasing, logistics, store and E-Commerce operations, to ensure smooth coordination and alignment of warehouse activities with overall business objectives.
• Continuously identify areas for process improvement and implement innovative solutions to enhance warehouse efficiency and productivity.
• Prepare and analyze reports on warehouse activities, such as inventory levels, shipping and receiving, and labor utilization.
• Work closely with Global Headquarters on global projects and stay updated on industry trends and best practices in warehouse and logistics management to implement improvements.

Requirements

• Bachelor's degree in business administration, logistics, or a related field is preferred.
• Proven experience as a Warehouse/ Logistics Manager or similar role in the retail sector.
• Strong knowledge of warehouse operations, inventory management, and logistics processes.
• Excellent leadership and team management skills, with the ability to motivate and guide warehouse staff.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Sound understanding of safety regulations and ability to enforce safety standards in the warehouse.
• Effective communication and interpersonal skills to collaborate with internal and external stakeholder.
• Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.

· Arranging and managing the employee’s work schedules, considering seasonality for occasions and peak times.

· Maintaining records of staff members which includes their salaries and working schedules.

· Advertising and promoting services, offers, and discounts via social media.

· Monitoring stock and ordering products as and when required.

· Tracking the payments received from clients.

· Maintaining records of all transactions.

Requirements

· 5 yrs working experience in similar role.

· Excellent knowledge of bookkeeping and accounting procedures.

· Ability to handle customers’ requests and complaints with elegance.

· Excellent oral and written communication skills.

· Strong organization and analytical skills.

· Exceptional customer service skills.

· Strong negotiation and sales skills.

· Proficiency in Microsoft Office.

· Customer-oriented individual and an outstanding problem-solver.

· Good numerical abilities.

· A keen eye on details.

· Good time management skills.

· Exceptional leadership skills

. Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed

A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Medicine, Humanities, Arts, & Social Sciences, and Graduate colleges.

Responsibilities:

The Asst Manager, Entrepreneurship Development Programme (EDP) will execute the EDP of NTU Entrepreneurship Academy (NTUpreneur) to promote and market courses, recruit participants, oversee instructors and outreach activities, manage timetabling and other related matters to ensure smooth operation of the programme. The Asst Manager is required to ensure and provide participants and instructors with good operational and administration support of the programme. The incumbent will be required to source external funding and support from the government for CET grants, submit and seek SSG’s approval for subsidies on new courses. S/he will generate monthly reports to the Director of NTUpreneur, track expenses and cost to ensure business viability, without compromising the quality and the outcome of the programmes.

Develop new Continuing Education and Training (CET) courses and promote NTUpreneur’s CET courses to attract participants

• Strategically position NTU Entrepreneurship Academy’s Entrepreneurship Development Programmes (EDP) in the marketplace.
• Collaborate with NTU faculty and industry practitioners to develop relevant courses and activities.
• Acquire and procure external funding and subsidies for programme development.
• Mobilise internal stakeholders to design training programmes that meet funding and subsidy requirements. Play an integral role in strategic planning and programme development.

Excellent Programme Delivery to ensure good learning experience

• Oversee day-to-day operations, including class and classroom management.
• Attend to ad-hoc and urgent enquiry and help to solve problems as and when required.
• Provide on-site support and serve as the primary contact point for programme participants.

Oversee EDP’s marketing and publicity efforts

• Create a marketing plan and strategies to target at the right audience effectively.
• Draft and design publicity materials.

Engage in the Planning of the Programme for future growth

• Actively engage in and provide insight in policy and operational discussions at a team level, where required.
• Initiate in discussions with prospective corporate clients or individual participants.

Oversee Instructor and Mentors’ Schedules and Engagement

• Facilitate to increase instructors and mentors’ pool.
• Arrange and coordinate with instructors and facilitate on-site operations where required.
• Plan time-table schedule for staff and students.
• Administer and compile instructors’ evaluations.

Ensure corporate governance

• Facilitate the planning of the annual budget exercise.
• Set targets to ensure programme viability against cost of staff.
• Track financial progress to ensure proposed financial targets are met.
• Provide support in the annual audit exercise.

Requirements:

• Bachelor degree in any discipline
• Knowledge in entrepreneurship and the start-up ecosystem
• Knowledge and experience in running CET programmes
• SSG funding application processes
• Budget planning and revenue projection
• Preferably with 3 to 5 years relevant work experience in CET management/ administration
• Demonstrated ability to build and maintain relationships with diverse stakeholders
• Experience in working with professors, government agencies and international organisations will be advantageous
• Excellent oral and written communication skills
• Capability to work independently to drive the execution of projects with the team
• A comprehensive network of industry contacts, including government, large corporations, SMEs and the start-up community would be an advantage
• Demonstrated resourcefulness, strong problem-solving skills, and the ability to multitask efficiently, even under tight deadlines
• Creative and ability to conceptualise and develop educational programmes that meet industry needs
• Meticulous and eye for details in planning and organising programmes
• Energetic and passionate about the business of executive education

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures
• Meticulous attention to detail.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Provide the leadership, management, and vision necessary to ensure proper operational controls, administrative and reporting procedures
• Establishing plans, budgets and result measurements, allocating resources, reviewing progress
• Establish and maintain effective working relationships within the team and the company
• Develop and mentor staff for performance excellence and career development
• Develop and implement policies, processes and standards to meet all regulatory requirements
• Establish training programs to implement initiatives
• Identify cost optimization opportunities
• Oversee the operation of the plant
• Any other duties and responsibilities as and when assigned by the company

Job Requirements

• A team player
• Degree / Diploma holder
• Independent and possess sound analytical and communication skills,
• 3 Years of relevant experience
• Experience in Power Plant industry is an advantage

Responsibilities:

· Preparation of quotations, sample supplies, sales materials etc

· Responsible for new account opening and credit applications

· Handle customer enquiries via emails and phone calls

· Manage products for reservation allocation and promotion purpose

· Maintain database to drive accuracy and completeness

· Liaise with other departments to fulfil customers’ requests and orders

· Provide sales and administrative support to the Sales team

· Assist with marketing activities such as food events or product launch

· Any other ad-hoc duties as assigned by Manager

Requirements:

· Diploma in Business /Marketing/Sales

· At least 2 years of relevant experience is preferred.

· Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

· Able to multi-task and work independently

· Strong interpersonal and communication skills

· Self-motivated, hardworking and organized in work

• Attend discipline engineering meetings to become familiar with design, special issues, etc. and to provide construction input and information when necessary. Attend subcontractor weekly and special meetings as required to monitor status and identify critical issues that may require owner input.
• Assist in developing subcontract requisitions as needed.
• Understand the construction scheduling logic and critical path with focus on the piping work. Monitor subcontractor progress and help EPCM look ahead to future steps necessary to keep construction progress on schedule. Also monitor the progress of Vendor’s personnel and support in solving interface issues will be with the responsible parties.
• Identify critical work and make sure that team is informed of why the work is critical and when the work will be done. This could be technically critical work that must be witnessed (torque of bolted connections) or safety critical work (hazardous lift, work near energized equipment). This is done so that Evonik specific expertise can be brought to bear on the critical issues. Some of the work on the SIMEX project is taking place in a running plant, and these interfaces are critical. Managing or assisting in managing the interface between the project and the running plant will be a considerable portion of the incumbent’s work.
• Review Field Instructions (field changes for subcontractor) for accuracy and get appropriate approvals within Evonik.
• Review and monitor implementation of Piping Inspection and Test Plans (ITPs), witness as needed hold points or critical steps. Check that test and acceptance documentation is in order. See that non-conforming deliveries and workmanship are documented and corrected.
• Support the safety program by participating in safety walks and other safety events. Develop and support alignment between EMSEA and SIMEX safety programs and emergency response plans. Set a good example by following all safety rules and recommendations.
• This is not an exhaustive list of the work that may be required of the person filling this position. For example, the incumbent may assist with commissioning and start up tasks.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description & Requirements

Roles & Responsibilities

• Create a sales strategy to provide revenue retention, revenue growth, and new business for your personal client portfolio in order to reach or surpass your personal sales targets and overall organic business growth goals.
• Create and implement client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations, allowing for effective two-way information flow and understanding of where the company can deliver customer value and resolve issues.
• Sets clear objectives for each sales call or meeting; adapts standard materials to deliver engaging presentations to customer decision makers and influencers; asks pertinent questions to gather information, assess the level of interest of customers, and identify and respond to areas requiring additional information or explanation.
• Create a personal network in the business sector and represent the firm to clients and at business sector events. Obtains market knowledge and raises the company's visibility and reputation, as well as its goods, services, and capacity to deliver comprehensive safety solutions.
• Configure product and service solutions, as well as associated contractual conditions, to satisfy the mid- to long-term demands of clients, including input from appropriate internal specialists. Presents the solution to client representatives and negotiates an arrangement within a set of comercial constraints.
• In charge of updating CRM and effectively uses the CRM system to drive sales activity plans and provide timely reports.
• Build strong external customer relationships by collaborating internally and serving as the customer advocate in cross-functional teams

Qualifications:

• 3+ years of experience in a sales manager
• You will have experience of sales within marine industry
• You must be a self-driven professional
• An out of the box thinker capable of being creative
• Experience of fire safety equipment desirable but not essential
• Experienced in Salesforce

Description

Under general supervision, manages multiple internal projects involving a single discipline or department.

Drives various components of project planning and execution on multiple projects such as completion of multiple detailed project specifications.

Leads project activities across functional groups. Ensures that project deliverables are properly completed and directly impacts cost containment, efficiency or profitability of operations.

Provides guidance and mentoring to more junior team members.

Requirement

Requires completion of an undergraduate degree in Science, Technology, Engineering and Math (STEM), and 4 years of related experience.

• Customer service skills to listen to the concerns of a customer and be able to address their needs
• Interpersonal skills to work with a wide variety of people each day, build relationships and network
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
• Present, promote and sell products/services using solid arguments to existing and prospective customers

· Contributing to the development of marketing strategies.

· Preparing marketing and sales strategies.

· Actively seek out new sales opportunities through cold calling, networking and social media

· Conducting market research on company services

· Designing and implementing marketing plans for company services

· Working with the Management team to develop targeted sales strategies.

· Answering client queries on Company services

· Maintaining good client relations.

· Tracking sales data to ensure the company meets sales target and quotas.

· Creating and presenting monthly or quarterly sales performance reports.

· Relevant experience in Petro chemical industries will be an advantage.

Responsibilities:

• Attend to customer enquiry/ Sales Order / Feedback.
• Provide excellence customer services.
• Generate invoices / delivery orders using SAP system.
• Coordinate and work closely with internal team and logistics for daily operation.
• Handle general administration duties.
• Any other duties assigned by superior.

Requirements

• Candidate must possess at least a Higher secondary
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to work under stress as fast environment and tight deadlines.
• Meticulous and ability to prioritize given tasks.
• Knowledge of SAP system is preferred.

5.5 days work week (required to work full day on Saturdays, no need to work on Sunday + 1 off day will be given every 2 weeks)

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, the "Partner for Process Improvement".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

· Work Experience in MNC and similar industry will be an advantage

· At least 3 years of relevant management experience

· Experience in managing and leading teams in a dynamic work environment

· Knowledge of relevant products and industries

· Technical knowledge of process automation and instrumentation

· Knowledge of SAP and Salesforce

• Responsible to liaise with customer/suppliers.
• Support salesperson to create and send quotations to existing and new clients
• Issue Sales Order, Purchase Order and Invoices.
• Updating of internal suppliers / customer price list, products information
• Periodically sending latest company's product and solutions to new clients to generate sales leads
• Provide business administrative support.

Position Summary

The incumbent will be responsible for overall management of the Quality Control (QC) Laboratory services and their related support teams. With extensive knowledge of compliance requirements relating to the QC function together with excellent verbal, written, and interpersonal communication skills the incumbent will need to be action-orientated, agile with respect to change management and a strong leader for the quality culture of the Laboratory and the site to achieve the site Quality Control operational objectives. Key accountabilities include:

• Lead, coach and develop a team of QC Managers, supervisors and their related laboratory teams ensuring that analytical (physical, chemical and microbiological) testing, data review activities and Laboratory equipment and systems on site comply with site Standard Operating Procedures (SOPs) and are performed in a safe and reliable manner to support manufacturing operations at the site and across all shifts.
• Ensure that the quality systems in the Laboratory are continually audited with new requirements implemented and all QC related operations comply with Good Laboratory Practices (GLPs), Good Documentation Practices (GDPs), current Good Manufacturing Practices (cGMPs) and Pfizer Quality Standards (PQS).
• Deploy and use Imex "way of working" for day to day operations, problem solving, escalation and continuous improvements.

Responsibilities:

• Responsible for developing and managing integrated Quality Systems and providing technical support and advice on Quality Control matters to other areas within the site: Production, Procurement, Supply Chain, Warehouse, and Process Development.
• Responsibility of setting up and implementing QC Laboratory quality systems and strategies for developing and implementing monitoring systems to collect, collate and present information on Quality Control Laboratory for performance management and bench marking. This includes review and approval of Standard Operating Procedures (SOPs) and periodic review processes.
• Responsibility for QC personnel management, QC project management, and ensuring that quality risks associated with the QC Laboratory operations are correctly assessed, identified and managed.
• Plan and track Quality Control objectives, timelines, priorities, and resources.
• Develop, write and present business cases for equipment, staff resources and service developments.
• Manage and ensure the provision of chemical and microbiological analytical services to internal/external customers to ensure that all starting materials/water samples/intermediates and final products are analyzed and tested according to the stipulated quality and regulatory requirements so as to provide accurate test results for correct GMP usage decisions.
• Develop and manage the operating budget and capital expenditure proposals for the laboratory to ensure achievement of operational targets.
• Ensure a safe working environment for the laboratory. Lead initiatives to improve safety performance and colleague engagement. Perform investigation related to EHS (as needed).
• Ensure that the laboratory equipment are qualified to meet regulatory standards, well maintained and in good working order.
• Work closely with the relevant process owners (i.e. Production, Procurement, Supply Chain, Warehouse, Process Development) for the introduction of new starting material sources.
• Manage and provide oversight of the strategy and execution of Analytical Method Transfer Exercise (AMTE) from other Pfizer sites and Centre functions for new products introduced to the site. This involves the development / validation / verfication of new /existing analytical methods for testing starting materials, process intermediates, APIs and plant cleaning samples.
• Lead and/or contribute to the implementation of the site and corporate projects in line with specifications and budget allocation.
• Promote use of Right First Time (RFT) methodologies and root cause analysis tools for analytical trouble shooting, safety and Continuous Improvement Projects (CIP). Using Statistical Process Control (SPC) methodologies for improving efficiencies and cost.
• Ensure the product stability programs are managed and testing data (including stability data) is reported for Annual Product Review Reports (APRRs) and regulatory filing in a timely manner.
• Ensure laboratory automation is functional at all times and supports laboratory efficiency.
• Support, promote and demonstrate Pfizer Global Supply (PGS) vision, values and leader behaviors.
• Manage, develop, and motivate staff to help realize their maximum potential to contribute towards achieving the site objectives.
• Uphold Pfizer's code of conduct and values.
• Play an active and impactful role in Tier processes by updating performance against metrics, highlighting & resolving issues, with appropriate escalations. Develop courses of action and drive implementation of solutions.
• Collaborate with cross-functional teams to drive flawless execution.
• Fulfil requirements of a first line leader (FLL) as described in site procedure that includes (but is not limited to) the below:
• Engage and inspire team on performance expectations and coach the team to meet expectations using Coaching Skills principles
• Effectively monitor the actions of team members. Ensure presence in the GMP work area to observe work activity and practices.
• Be available for direct report(s) for real time escalation of any concerns or support needs
• Be accountable for Good Data Management and Data Integrity understanding and performance of the team
• Be a role model to support a positive compliance culture
• Be vigilant for potential actions or behaviour that could result in breaches of GMP compliance or Data Integrity principles

Job Related Requirements:

• Effective problem solving skills.
• Demonstrated leadership, management and customer service skills.
• Excellent verbal, written and interpersonal communication and presentation skills.
• Demonstrated ability to interact effectively with senior management, auditors and regulators.
• Strong knowledge of analytical chemistry, analytical method validation, instrumentation, laboratory automation and production processes.
• Comprehensive knowledge of cGMPs, GLPs and data integrity requirements for Quality Control laboratories.
• Comprehensive knowledge of LIMS, HPLC, GC and laboratory equipment, experience in Empower software.
• Knowledge of six sigma, lean labs and standard work practices.
• Possess a can-do / pride to succeed attitude and be a positive influencer/role model.
• Embrace the use of digital technology to scale and speed up every form of interaction and action.

Education

Bachelor or Master or Ph.D. degree in Science (Chemistry preferred) or Life Sciences relating to Chemistry, Pharmacy, Pharmaceutical Sciences or Microbiology or a related science.

Experience

• Minimum 8-10 years of technical experience in Quality Control within the pharmaceutical, food, chemical or process industries. Additional experience in Quality Assurance is highly desirable.
• Minimum 5 years in a leadership/supervisory position of professional staff previously, or demonstrated capability to successfully lead large teams.
• Successful track record of continuous improvement, development and/or implementation of best practices in Quality Control Laboratories.
• Experience in an API manufacturing plant is preferred.
• Effectively communicate through written and oral means, demonstrated ability to interact effectively with senior management, auditors and regulators.

The incumbent will have the following core competencies:

• Project Management skills
• Team Leadership skills
• Communication skills
• Analytical skills
• OPEX skills

Responsibilities

• Responsible for the API, ISO and Safety certification program for the Group as Management Representative.

• Monitor the assembling, swaging, production, test & inspection of hoses to API Q1 and API Spec 7K standards.

• Conduct quality audits of product/materials compliance with API Spec Q1 and API Spec 7K.

• Prepare, document and implement API Spec Q1 & API Spec 7K, requirements and compliance.

• Conduct and supervise QA & QC inspection and testing.

• Research, prepare, specify and document all the necessary QA/QC manuals, procedures, inspection, testing process, risk assessments SOPs and work instruction relating to QA/QC activities and control.

• Provide accurate, reliable and prompt quality data by conducting tests/inspection on conformance to company protocols & methods, QA/ QC sampling regime and API Spec Q1 & API Spec 7K guidelines and requirements.

• Perform planned maintenance & calibration of QA/QC equipment to ensure accurate and optimal performance.

• Perform supplier quality audit and maintain quality performance.

• Coordinate and control the NDE by 3rd party inspectors including reviewing the NDE procedures and reports from 3rd party agency

• Monitor and update the QMS as per the latest edition of applicable systems and products standards.

• Perform Internal Audits and Chair the Management Review Meetings.

• With QMS experience in Semiconductor Industry.

• Any other ad-hoc duties as assigned

Job Description

Nanyang Business School competes with top business schools worldwide to attract senior professionals from diverse backgrounds to join its graduate programmes. The key purpose of the role is to provide world-class career services to NBS’s graduate students, and manage employer relationships in key sectors, and source for suitable positions for NBS’s graduate students.

The position holder is responsible for providing career services to MBAs and ensure students are successful in their post-MBA leadership journey. This includes sourcing for suitable jobs and internship roles for these MBA students.

Responsibilities:

1. Career office strategy and implementation:

• Engage with leadership to launch and operationalise strategic initiatives to keep career services at the forefront of providing optimal and efficient services.
• Engage with the careers team in providing multi-faceted career workshops, networking events, company presentations, etc.

2. Lead career and administrative support for MBA students in full-time and internship roles:

• Work with NTU/NBS and external stakeholders in ensuring all relevant job and internship opportunities are availed to MBA students in timely manner.
• Understand career goals of MBA students and provide guidance in job search and/or internship journeys.
• Provide student counselling to MBA students.
• Ensure timely submission of completed and graded assignments/reports for internship module.
• Ensure that all governmental, regulatory and the University’s policies and guidelines for internships are fully enforced for example restriction on the number of internship hours for international students during term time.
• Ensure all information required for ranking of MBA programme are securely captured and complete.
• Perform other essential duties and tasks specific to position.

3. Support business development and employer engagement to secure full-time jobs and internship opportunities for MBA students:

• Work with GSCDO sector leads to engage employers and increase placement rates of MBA students.
• Maintain understanding of market factors (national & global) relative to employer organisations.
• Build partnerships with companies that can provide full-time jobs and internships/industry project opportunities for students.
• Manage relationships with Senior Career Fellows, industry leaders who provide industry insights and also career coaching to students. Take charge of administrative matters as part of relationship management.

4. Provide counselling to MBA students:

• Understand student’s full-time jobs and internship goals and provide guidance in their job search.
• Provide first level insights across industries, and coach students to ensure readiness for career related interactions with employers.
• Develop and maintain close relationships with interns as well as industry partners, including but not limited to regular in-person site visits to intern’s workplace.

Requirements:

• Degree from a top-tier global business school is required.
• At least 7 years’ experience, with significant front-line and sales/business development experience.
• Proven track record of business development in past working experiences including successfully building internal and external collaborations.
• Experience in career services and/or working with post-graduate students with an Institute of Higher Learning, preferably within a business school, is advantageous.
• Experience in career services and/or working with post-graduate students within an Institute of Higher Learning, preferably within a business school, is advantageous.
• Excellent interpersonal skills and demonstrated ability in working with people from diverse and multi-cultural backgrounds.
• Outstanding presentation skills, including ability to deliver high impact presentations to senior executives.
• Meticulousness with good eye for details, and be able to work under tight deadlines.
• Team-player with a pleasant disposition and outgoing personality.

Responsibilities:

• Manage monthly vendor payments, negotiating optimal arrangements.
• Oversee procurement and inventory process.
• Lead the Accounts Receivable process, addressing overdue accounts.
• Supervise staff claims and maintain the cash book.
• Manage item codes and data in the SAP system.
• Lead periodic inventory and fixed assets counts for reporting.
• Oversee Bill of Material lists in the SAP system.
• Coordinate and liaise with HR on staff training.
• Manage ISO and internal/external auditing matters.
• Other ad-hoc administrative matters.