Job Description

• Meeting and understanding client’s objectives and preparing design proposal
• Providing professional advice to clients on design concept, material selection and renovation solutions.
• Preparation of quotation based on proposed design and client's requirements.
• Undertaking design projects from concept to completion
• Working with sub-contractors or suppliers to understand and source for materials
• Developing creative, solution-base plans to clients in areas of space planning, furniture products, colours and mood board
• Taking on-site measurements and all relevant photos for planning and conceptualising
• Any other ad hoc duties as assigned

Trainings will be provided, high commission.

Requirements

• Minimum 2 to 5 years of experience in the industry
• Require to handle projects simultaneously

Responsibilities

• Lead and manage a team of admin executives
• In charge of the day-to-day administrative functions
• Ensure smooth and adequate flow of information within the company to facilitate business operations
• Plan reception of customer or key executives who visit Singapore.
• Take charge of all facilities management matters such as fixed asset inventories, office renovation, door access, printers, installation and relocation etc.
• Manage contract, price negotiations and service performance with office vendors and service providers.
• Monitor due dates for renewal, termination of contracts and other follow-up actions.
• Oversee other logistic matters, like transport, telecommunications, mail/courier services, hospitality for meetings, off-site storage and asset management.
• In charge of the procurement and administration of all office supplies, pantry supplies, assets, inventories as well as maintenance and repair of office equipment.
• Renewal of corporate licenses
• Responsible of the logistics arrangement for new hire and Company Mobile Phone Management
• Support key executives with travel management matters, such as procurement of air tickets, housing rental arrangements, etc.
• Assist in ad-hoc assignments as tasked.

Requirements:

• Minimum GCE 'A' Level Business Administration/any field
• Fluent in English and Mandarin
• At least 3 years’ experience in an administrative
• Meticulous, positive attitude and good interpersonal skills
• Able to work in a fast-paced environment with tight deadlines with limited supervision
• Good prioritization skills and drive to achieve outcomes
• Strong verbal and written communication skills
• Proficient in Microsoft Office; Outlook, Word, Excel, PowerPoint
• Only applicants with strong Office and Administrative experience will be considered
• Job title commensurate with experience of candidate

ob Description:

We are a dynamic trading company specializing in importing 3C products (computers, communications, and consumer electronics) and distributing them across Singapore. As part of our expansion plans, we are seeking a proactive and results-driven Business Development Manager to join our team. The successful candidate will play a crucial role in managing our distributor network, fostering strong relationships with suppliers, and exploring new market opportunities in Southeast Asia and the Middle East.

Key Responsibilities:

• Develop and implement strategies to strengthen relationships with existing distributors and onboard new ones.

• Collaborate with suppliers to ensure smooth supply chain operations and negotiate favorable terms.

• Conduct market research to identify emerging trends and opportunities in Southeast Asia and the Middle East.

• Develop and execute market entry strategies for new regions, ensuring alignment with the company's overall objectives.

• Coordinate with cross-functional teams to ensure seamless execution of business development initiatives.

• Monitor and analyze market trends, competitor activities, and customer feedback to inform strategic decisions.

• Represent the company at industry events, conferences, and networking gatherings to build brand awareness and generate business leads.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven experience in business development, sales, or a similar role in the trading or 3C products industry.

• Bilingual proficiency in English and Mandarin is essential to effectively communicate with partners in China and Singapore.

• Strong understanding of the markets in China and Singapore, with a keen interest in expanding into Southeast Asia and the Middle East.

• Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively.

• Self-motivated, with a results-driven approach and the ability to work independently.

• Willingness to travel as required for market exploration and relationship building.

What We Offer:

• A challenging and rewarding role in a growing company with a vibrant culture.

• Opportunities for professional growth and development in an international business environment.

• Competitive salary and benefits package, commensurate with experience and qualifications.

• If you are a dynamic and ambitious individual looking to make a significant impact in a fast-paced trading environment, we would love to hear from you. Join us on our journey to expand our reach and drive success in new markets!

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• Basic up to $6,000
• 5 days work: 8.30 am – 5.45 pm
• AWS + Bonus + Excellent Benefits + Career Progression!
• Location: Senako North

Job Responsibilities

• Maintaining the Quality & Environment Management System,Food Safety Management System according to ISO9001, ISO14001, FSSC22000, Kosher, RSPO, Sedex, ISCC etc.
• Ensuring Compliance to regulatory and above certifications, as well as attending to all related CB and customers' audits.
• Conduct periodic Internal audit and Vendor audit.
• Liaison with Sales team regarding customers' complaints & questionnaires
• SFA Hygiene Officer & Food Safety Team Leader.
• RSPO & Kosher coordinator.

Job Requirements

• Bachelor's Degree in Food Science / Food Technology or other Science or related disciplines
• Obtained Food Safety Course Level 3 certification.
• Any QA related assessor certificate or certified QMS Auditor / Lead Auditor in ISO or equivalent will be advantageous.
• Minimum 3 years’ experience in QA related field.
• Good knowledge in GMP, HACCP, RSPO, ISO 22000, ISO 9001, ISO 14001, ISO 45001 and Food Safety is preferable.
• Strong interpersonal and communication skills with the ability to work cross-functionally with different departments.

For consideration, kindly submit your CV by clicking “APPLY NOW”

*Only shortlisted candidates will be notified**

EA Personnel No: R23118342
EA License No: 15C7752

CONTRACTS MANAGER

Job Description:

• Prepare tender and contract documents, including bills of quantities material quantity and take off.

• Assist in establishing a client's requirements and coordinate quality controls to ensure deliverables meet requirements.

• Collaborate closely with internal and external stakeholders to derive on a procurement strategy to mitigate risk

• Prepare, analyse, track and monitor that expenses and costing for projects are within budget. Potential issues pertaining to budgetary concerns must be addressed.

• Allocate work to subcontractors, supplier and ensure prompt and quality delivery trough contractual obligations.

• Prepare monthly progress claims, value subcontracts payment claims and ensure validity of suppliers’ and subcontractors’ warranty.

• To advise and provide guidance to junior QS colleagues on cost estimates, technical proposal, pre and post tender/contract, etc

• Analyse outcomes and write detailed progress reports with the project team for cost saving measures.

• To coordinate and liaise with consultants, clients, sub-contractors and other parties involved for project specifications & other technical issues

• Reviewing and verifying all architecture, civil & structural work and ensure compliance with local construction regulations.

• Guide and instruct the project administrators to prepare method statement and presentations per specifications.

• Schedule regular meetings and record decisions (e.g. assigned tasks and next steps).

• Act as the point of contact for all participants.

• Identify potential projects, set target and work with commercial department to clinch project.

• To analyse and approve project budget, cost comparison, variation order/omission and PO.

• Be involved in the process for work head applications.

• Negotiate with clients and resolve contract issue and dispute management.

• Preparation of final accounts and variation submission.

• Other ad-hoc duties as assigned

Job Requirements:

• Degree in Quantity Surveying, Building or Civil Engineering

• Minimum 8 years as managerial level with working experience in tendering, estimating and measurement of quantities in LTA/MRT projects

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

JOB DESCRIPTIONS:

• Develop and execute trade marketing plans for the frozen food products,including promotional activities,pricing strategies and product positioning
• Manage import, export activities to meet high customer service level and response standards
• Manage the sourcing and distributionof frozen food products,including negotiating prices,packaging and delivery methods
• Direct the work flow of meat cutters and meat/seafood clerks while ensuring product produced meets company standards
• Follow and comply with all organic standards procedures as they relate to cutting, preparing, displaying and storing meat products
• Implement promotional events and marketing blitzes to promote special deals from vendors and meet sales goals on featured items
• Monitoring food safety requirements for meat storage and handling
• Ensure compliance with applicable laws and regulations, including food safety and quality standards
• Develop and nurture strong relationships with key customers and suppliers
• Receive, examine, and record products for correctness of consignment, temperature, and quality
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Oversee the budget for trade marketing activities, ensuring that resources are used efficiently and effectively
• Performs other job-related duties as assigned

JOB REQUIREMENTS:

• Minimum Bachelor Degree in Business or related discipline
• Minimum 5 years of experience in B2B sales, wholesale brand consumer
• Experiences in wholesale/retail packaging (frozen meat manufacturing) experience preferred
• Willing to do rotating shift work. Must work on weekends/PH. (Strictly off on week days)
• Able to work longer hours with prolonged period of standing.
• Must have knowledge to control storage room temperatures for frozen products
• Familiar with food handling and handling process
• Able to withstand pungent smell of meat/livestock working environment
• Able to work under pressure to meet tight deadlines when required
• 2A/2B/ Class 3 compulsory. Preferably posses own transport. (Required to travel from time to time)
• Understanding of shipping operations (import and export)
• Able to multi-task, meet timeline and work under pressure
• Possess good communication & time management skills

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Manager in operations on ground as and when required

- Any other related duties assigned by manager

Roles & Responsibilities:

• Responsible to create concept designs for sales proposal and as well as detail design for confirmed projects;
• Ability in selecting the right components, design of fabrication items as well as working with vendors/sub-con for assigned projects;
• Responsible for planning and executing strategies for completing projects on time and also managing the projects’ budget;
• Exhibit a level of creativity and ingenuity, as well as problem solving skills, to provide reliable, cost-effective solutions to design issues and attend to customers’ enquiries;
• Working with respective project engineer and assembly team on project schedule management, budget management, as well as customer’s review/discussion.

Job Requirements:

• Minimum of 3 years relevant experience in related process manufacturing
• Degree in Mechanical Engineering
• Working knowledge of high-level communication protocols and troubleshooting skill
• Good analytical and planning skills
• Able to work under very tight project timeline
• Independent and good team player
• Willingness to travel overseas, as required

Job scope:

• To assist with the sale of invisible grilles, awning, autogates and zipblinds
• Attend to sales enquiries, clients' appointments
• Conduct site measurement and prepare quotation
• Provide quality customer service
• Prospect for new clients to expand client base

What we offer:

• Attractive commission achievable
• Base pool of clientele and leads provided
• Bonuses and incentives given when sales target are exceeded
• Training provided to ensure success

Requirements:

• Candidates should possess at least Professional Certificate/ NiTEC.
• Candidates without the required education but possess relevant experience are welcome to apply
• At least 1 Year(s) of working experience in sales position in related/similar industry is preferred
• Effectively bilingual
• Team player, sales driven and self-motivated, willing to learn, resourceful, have initiative, responsible

Reasons to Join TIM Gates & Grilles:

• Competitive remuneration package tagged with performance
• Growing company with career growth opportunities

• Responsible to solicits new prospects through cold calling the customer list and update SIO Activities
• Responsible to maintain customer profile
• Responsible to transfer non-buying customers to inactive account
• Assist in preparing Business Development policy and procedures to the subsidiaries
• Assist in maintaining access rights in Business Development related software for sales related personnel
• Assist in preparing and consolidating Business Development related reports
• Any other ad-hoc duties

Education Required:

• Minimum ‘N’ Level, Nitec/ Diploma holder or with equivalent experience

Experience Required:

• At least 1 year experience in sales or cold calling
• Experience in construction industry will be an added advantage
• Able to work without supervision, equipped with strong customer service mindset

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min ‘A’ level or Diploma
• 2 years of sales experience preferred with basic knowledge in medical products is an added advantage
• Good interpersonal and communication skills
• Team player and a self-motivated individual
• Sales driven, providing excellent customer service and account management over phone
• Commitment to quality, in performing required tasks in a timely manner
• Experience in sales/ telesales/ customer services

Job Description

• Develop and execute sales strategies to meet and exceed sales targets
• Identify new business opportunities through market research and networking as well as managing existing accounts
• Identify prospects, develop market segments, generate leads and promote our product offering
• Negotiate and close sales deals
• Monitor industry trends and adjust sales strategies accordingly
• Build and maintain positive relationships and rapport with stakeholders
• Monitor and collect information on competitors
• Achieve assigned sales target

Requirements

• Diploma or ‘A’ levels
• 2 years sales experience preferred
• Basic knowledge in medical products is an added advantage
• Experience in sales coverage for Healthcare Institutions, Clinics or Retail Pharmacies
• Results oriented, good communication and correspondence skills
• Demonstrate competency in key areas including selling skills, planning and organization, analysis and presentation skills
• Meticulous and able to work independently in a fast pace environment
• Class 3 License with own mode of transport preferred
• Those with more years of relevant experience will be considered for the Senior Sales Executive role

Job Description

• Develop and execute sales strategies to meet and exceed sales targets
• Identify new business opportunities through market research and networking as well as managing existing accounts
• Identify prospects, develop market segments, generate leads and promote our product offering
• Negotiate and close sales deals
• Monitor industry trends and adjust sales strategies accordingly
• Build and maintain positive relationships and rapport with stakeholders
• Monitor and collect information on competitors
• Achieve assigned sales target

Requirements

• Diploma or ‘A’ levels
• 2 years sales experience preferred
• Basic knowledge in medical products is an added advantage
• Experience in sales coverage for Healthcare Institutions, Clinics or Retail Pharmacies
• Results oriented, good communication and correspondence skills
• Demonstrate competency in key areas including selling skills, planning and organization, analysis and presentation skills
• Meticulous and able to work independently in a fast pace environment
• Class 3 License with own mode of transport preferred

Job Description & Requirements

ShopGifts is one of the best corporate gifts suppliers in Singapore, offering a wide range of exciting products.

In ShopGifts, we help companies/individuals find the perfect gift effortlessly. Our clients are mostly B2B and we're able to share unique/popular gifts based on client's request/requirement. You can view more info on www.shopgifts.sg

For this role, we're looking for a driven Sales Accounts Executive, whom has the passion to serve and comfortable working in a fast-paced environment.

Please check our available positions:

Sales Account Executive

Job Description

• Reply sales inquiries & process orders. (there's no need to source for sales.)
• Build rapport and establish long-term relationships with customers on the accounts that were assigned.
• To handle telephone calls, emails, supports visitors,schedules meetings
• Provide product information and pricing to customers, and answer their questions and concerns.
• Understand customer needs and recommend appropriate products or services to meet their requirements.
• Close sales and follow up with customers to ensure satisfaction and resolve any issues.
• Achieve and exceed monthly sales targets.
• Collaborate with team members and other departments to ensure customer satisfaction and optimize sales performance.
• Coordinating with vendors and suppliers to ensure timely delivery of products.
• Continuously update knowledge of products, services, and industry trends to improve sales performance.
• Processing and fulfilling orders accurately and timely according to established policies and procedures.
• Follow up with client & suppliers on payments & invoices.
• Perform any ad-hoc duties when required

Job Requirements:

• Bilingual in English and Mandarin
• Proficient in both written and spoken English.
• Capable of effective communication with counterparts in Southeast Asia.
• Comfortable with client-facing activities such as in-person meetings, phone calls, and emails.
• Able to thrive in a lively and fun team setting.
• Able to work efficiently/independently and deliver quality results under pressure and in a fast-paced environment.

Responsibilities:

· Sell our products and/or services to local, B2C & overseas clients

· Ensure proper documentation and packaging for overseas shipment

· Build and maintain relationships with new and existing clients

· Handle customer feedback & complaints

· Maintain records of all sales leads, activity, order history and pricing

· Submitting monthly forecasting report to purchaser

· Generate sales report for submission to management

· Sales coordination including assisting sales team to arrange customers appointment, handling urgent calls, sales emails and messages when sales representatives are unavailable.

· Handling orders by phone, email, SMS or mail and checking the orders have the correct prices, discounts, MOQ.

· Inputting orders to company’s system, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

· Ad-hoc duties as assigned

Requirement:

· Strong interpersonal skills

· Preferred knowing in Japan culture, speaking and writing in Japanese will be advantage

· Willing to work independently and initiative

· Proactive problem solvers

· Computer use competency

· Able to touch JP pork & beef meat.

· Well-developed phone manners and high comfort level in initiating conversations is essential

· Social and positive personality

****We regret that only shortlisted candidateswill be notified. ****

Roles & Responsibilities

Hello there!

We are looking for a passionate and reliable Sales and Marketing Executive to join us to help build up our regional presence and business activities. The responsibilities include generating leads, marketing and making sales calls when needed, able to build rapport with customers and close sales. We are in the Zipper manufacturing business with a new Office setup for Sales and Marketing in the Southeast Asian region.

Job Description and Responsibilities

• Learn details about our products and services.
• Conduct market research to identify selling possibilities and evaluate customer’s needs.
• Seek out new sales opportunities through, networking and social media and digital marketing.
• Set up meetings with potential clients.
• Prepare and deliver appropriate presentations on products and services.
• Create reviews and reports with sales and financial data.
• Ensure the availability of stock for sales and demonstrations.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Meeting monthly sales targets.
• Participating in sales team meetings.
• Report to management team.

Requirements and skills

• Proven experience as a Sales Executive or similar role.
• Proficiency in English, Chinese, or any other South East Asian languages.
• Good knowledge of MS Office.
• Good understanding of marketing and negotiating techniques.
• Fast learner and passion for sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.
• Minimum GCE “A’ level or Diploma and above.
• 1+ years of sales experience.
• Good customer service and sales skills.
• Strong verbal and written communicator.

Total Renumeration package includes commission based on performance as well.

Base Salary of $2300 + commission.

Job Breif

Ai Decor Pte. Ltd looking for an artful Interior Designer to undertake a variety ofdesigning projects including commercial and private properties. You will deal with design from conceptual development and liaising with the stakeholders to managing and executing the design.

Responsibilities

• Undertake design project from concept to completion
• Define project requirements and schedule during the “brief”
• Interpret and translate customer needs into rough plans
• Draft quotation and meet clients to confirm the desgin.
• Set costs and project fees according to budget to excuate the project.
• Supervise work progress and co-ordinate with sub-contractors to ensure project complete on time with customer satisfy quanlity.

Requirements and skills

• Proven working experience in decorating interior spaces (consultations, renovations, space planning and new constructions)
• Expertise in layout, colour, lighting, materials selection, custom furniture and all installations.
• Proficient in AutoCAD, SketchUp, 3D Max, Illustrator or other design programs
• Communication and presentation skills
• Project management skills

• Responsible for consumer satisfaction, staff development and operations management.
• Attend to clients' enquiries and feedbacks, including service recovery.
• Facilitate and ensure that work related to fault, repair, installation, maintenance and emergencies are completed within the appropriate timelines and standards.
• Understand site-specific requirements to address operational challenges, resolve conflicts, inspire and maintain a high-performing team.
• Ensure adherence to customer guidelines for all site activities including safety standards and house rules.
• Plan visits to check technician performance, job progress, inventory and customer satisfaction.
• Conduct daily team meetings for review and development.
• Plan, design, and organise staff training programmes.
• Attend to requests and respond to emergency call after working hours.
• Any other ad-hoc assignments assigned by the Management.

Requirements:

• 5 years of experience managing ACMV works.
• Possess a Singapore Class 3 Driver’s License.
• Proficient in Microsoft Office and AutoCAD.
• Manage Work at Height Certificate - Assessor/Manager.
• OFAC Certification an added advantage.
• This position is open to Singaporeans and Singapore PR only.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

XCL World Academy has a vacancy for a Parent Relations Manager (PRE) who is highly energetic, team-oriented, and customer-service focused.

The successful incumbent will assist the Associate Director of Parent Relations and Communications (DOPRE) to execute strategies to improve parent satisfaction and advocacy. He/she will implement referral and retention activities to attract and retain students for XWA.

Main Responsibilities

Parent Relations

● Be the school’s first point of contact for the Parent Engagement and Connection Committee (PEACC). Responsible for providing quality customer service to existing and for the onboarding of new parents.

● Maintain effective communications to parents from the school, and to be the liaison between other school personnel and departments.

● Maintain open lines of communication with parents to ensure that their queries, concerns, complaints, and compliments feedback are handled effectively, efficiently and in a timely manner.

● Oversee and lead parent forums, ensuring that we provide accurate and useful information to parents in an appropriate manner.

● Coordinating school tours for Parent Ambassadors and events.

● Encourage and support the parent community to be active advocates for word-of-mouth referrals in supporting student recruitment and to bring up Google Review scores.

● Give feedback to the Admissions EXCO on all aspects related to parent satisfaction and experience.

● Oversee the parent’s involvement in The Ambassador Platform (TAP) on the website as well as Parent Ambassador Programmes.

● To offer support to all school events, as requested or required.

● Utilise data from parent surveys to assist in the development of action plans related to the feedback.

Internal Communications

● Responsible for communicating to parents to actively read the newsletters to increase engagement and awareness.

● Providing editorial support in Chinese language where required to ensure consistency of message.

Recruitment

● Develop an incentive programme together with the DOPRE to encourage parent referrals.

Retention

● Working together with the DOPRE to develop and implement customer retention strategies to increase loyalty and retain families by analysing parents’ feedback and survey results.

● Working together with the school to develop parent-run workshops that includes a variety of activities such as language learning, yoga, cooking, etc.

Person Specifications

● Minimum Degree in Business Management or other related courses.

● Minimum 2 years of experience working in a similar role with proven customer service oriented role.

● Excellent verbal and written communication skills in English, both in person and over the phone.

● Proficiency in a second Asian language would be a plus factor.

● Polite and pleasant demeanour

● Strong time and project management skills.

● Meticulous, resourceful and with a strong sense of initiative

● Ability to manage multiple projects simultaneously in a fast-paced environment.

● Experience in working in a school environment is an added advantage.

Application

Interested applicants are welcome to apply by 14 March 2024.

About us

XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in future-proofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our world-class curriculum and with the guidance of highly experienced teachers, our students embark on a self-directed journey to become skilled and empathetic young individuals.

We aspire to recruit employees that share and understand our commitment towards creating our mission of empowering an international community of happy learners who aspire to positively impact others. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity, and criminal record checks. Selected candidate[s] would be required to provide documentation of background checks done from the home country.

Job Description:

• Lead the project team in planning, supervising, controlling, and coordinating project activities.
• Manage and monitor work progress and quality performance.
• Ensure the project is completed within the specified time, budget, and meets high standards of quality, environmental, and safety requirements.

Job Requirements:

• A minimum of 10 years of project management experience in the built environment is required.
• Strong written and oral communication skills in both English and Chinese.
• Must possess good leadership qualities.
• Demonstrate a positive working attitude, be self-motivated, and take responsibility for assigned tasks.

Interested candidates are invited to apply. Only shortlisted candidates will be notified

Thank you for applying.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service