The Job
• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
• Achieve individual and team performance KPIs and goals
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Gather customer feedback and sentiments and escalate to the Team Leader for further actions
• Maintains and improves service level quality by adhering to standards and guidelines
• Handle ad hoc duties as required
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices
Our Requirements
• Minimum 1 year of experience in outbound call centres
• Minimum GCE ‘O’ Level / Diploma
• Excellent interpersonal and persuasive skills
• A good team player with ability to multitask and meets stringent service standards
• Keen to learn and positive work attitude
• Proficient in Microsoft Office
• Meticulous in documentation and fulfillment work
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
To ensure a faster shortlisting interview process, kindly text me at 96429153
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23111945 Lim Soo Ching