Product Executive (Marketing)

Job Responsibilities

• Work Closely with respective Product Managers and assist in developing and implementing product/ brand management activities including market analysis, product developments, advertising and promotion activities.
• Work with advertising, media and creative agencies to plan, carry out above-the-line campaigns and develop marketing collaterals.
• Work closely with sales team for below-the-line planning and execution.

Job Requirements

• Degree / Diploma in Business or Marketing
• Min. 1 year of experience in FMCG environment is preferred. Fresh graduates may apply.
• Well-organized, meticulous, good time management.
• Able to multi-task and work under pressure in a fast-paced environment
• Creative, pro-active and independent team player and possess good interpersonal skills
• Bilingual is required, fluent speaking in both English and Mandarin.
• Proficient in Microsoft Excel, Word and PowerPoint

Work with CEO in market research for new products, create a marketing and communications plan including for social media, and to meet with prospective clients to generate B2B sales.

Requirement

1. degree in business , communication or equivalent

2. strong interpersonal and persuasion skills

3. strong writing and presentation skills

4. willing to receive feedback and guidance to perform well

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences of sales
• 
  
• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.

Responsible for proactively soliciting and managing group with meeting/catering opportunities with significant revenue potential. Managing group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over to the Event Management team properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

• High school diploma; 2 years’ experience in the sales and marketing, guest services, front desk or related professional area. OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK SALES ACTIVITIES

Understanding Market Opportunities & Driving Revenue:

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Group Sales.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage:

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards:

• Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Group Sales, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities:

• Utilizes intranet for resources and information. Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

Duties and Responsibilities

• Support the Sales Team in the administrative duties.
• Provide clerical support in matters relating to the preparation of letters, correspondences, quotations, proposals and minutes in a timely and accurate manner.
• Disseminate events related information to other departments.
• Generate sales reports for management reporting.
• Assist with all in-house sales related activities, sales calls, site inspections.
• Monitor and maintain materials of usage.
• All other related matters as and when required by the Manager.

Requirements

• At least 1 year of working experience in a similar role preferred
• Team player & good organizational skills
• Resourceful with good attention to details
• Strong interpersonal and communication skills
• Proficient in Microsoft words and Excel

• Sales and Marketing of Healthcare products.
• Manage business operations, achieve monthly sales targets and ensure smooth operation of work.
• Good in interpersonal and strong communication skills, independent and willing to put in the hard work.
• Proficient with MS office and excel.

EA Licence No. 16C7962

A global law firm is hiring a Marketing & BD Specialist for their Singapore office.

Reporting directly to the Team Lead, you will be providing crucial support for a variety of marketing and business development initiatives. Key responsibilities include assisting practice groups and lawyers in executing marketing projects, creating client-focused materials and working on client pitching, conducting competitive intelligence research, coordinating special events, and supporting PR activities as when needed. You will play a vital role in enhancing the firm's marketing efforts and fostering client relationships.

Requirements:

• Bachelor's Degree or equivalent experience with at least 3-5 years of relevant work experience.
• Demonstrate outstanding verbal and written communication abilities.
• Has strong interpersonal skills and a proven service-oriented approach.
• Display a high level of maturity and confidence to engage effectively with both internal and external clients
• Knowledge in CRM system will be advatangeous

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Assist the team with sales and reservations.

Accurate data input and administration work.

Familiarity with CRM leads management software and PMS.

Strong Microsoft Excel Skills.

Timely and proactive respond to request on room availability.

Good in interpersonal, communication and relationship skills.

EA Licence No. 16C7962

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences of sales
• 
  
• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.

Our client is a market leading global MNC in marine technology and equipment manufacturing.

This is an excellent opportunity to join in a newly set up department of marine propulsion emmission saving technology and spearhead the growth and development whilst providing solutions to the marine industry for decarbonization.

In this Role, Your Responsibilities Will Be:

• Understand the pain of the customer in the marine industry and be able to tackle this pain by offering Emission Saving Technologies.
• Responsible for the growth of targeted regions.
• Develop the strategic plans for allocated regions and follow up on the progress to grow the sales and increase market participation and profitability, according to budget, and growth initiatives.
• Actively searching for new accounts within the region, to promote the Propulsion Optimization / EST solution.
• Act as a champion for the region to promote the differentiators of Propulsion Optimization / EST technology and support regional sales in conveying the differentiators. Contribute and implement the sales and marketing strategy regionally.
• Point of contact with the Product team in case of critical issue of commercial or product development requirements.
• Manage and develop the agent network, being able to communicate and cooperate with different internal and external functions.

Who You Are:

• You quickly and decisively take action in constantly evolving, unexpected situations.
• You adapt quickly to changing resource requirements. You deliver messages in a clear, compelling, and concise manner.

For This Role, You Will Need:

• Understanding of key account management and value selling
• Strong team skills and high level ability to work with others in a matrix organization
• The ability to innovate, problem-solving, numerical problem-solving, analytical skills, detail consciousness, and practical learning.
• Bachelor's Degree or equivalent in Business Administration, Engineering or any related field
• International Sales Experience of technical products specifically on Propulsion Control / Optimization will be preferable.
• Additional proficiencies in multiple languages will be an added advantage

Support operational processes such as keeping the customer database updated.leads and opportunities follow-up pertaining to marketing activities.assist maintaining project schedules and coordination.ensure project stay within the stipulated timeline assist with administrative tasks for marketing department.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Job Responsibilities

1. Work with the Creative Manager for all marketing collateral design

2. Co-ordinate media hosting, interviews, photoshoots and marketing events

3. Handle room bookings/complimentary forms for all media-related stay and dining

4. Send out internal media advisories for upcoming marketing activities

5. Prepare press kits for media FAMs, media tastings and press deliveries

6. Co-ordinate and support all advertising promotional efforts via online and offline channels, media clippings, and media publicity tracking

7. Responsible for Facebook and Instagram content planning

8. Responsible for uploading promotions on the brand website, IPTV, digital signage, handy phone and all other marketing channels

9. Actively source for partnership opportunities with third parties

10. Responsible for administrative duties, including SAP within the department, ensuring good housekeeping and filing systems

11. Draft guest letters for all communication to guests

12. Support all departments on promotions and events at the hotel

13. Perform any other duties as and when assigned by the Management

Education and Work Experience

1. Diploma in the field of Public Relations, Marketing, Journalism or Mass Communications preferred

2. Creative and ability to think out of the box.

3. Marketing knowledge; ability to drive promotions to support sales and marketing goals

4. Well-organised and able to handle multiple tasks simultaneously while adhering to deadlines.

5. Diplomatic and good interpersonal skills to maintain open communication and good relationships with all departments while focusing on priority goals.

6. Superior writing ability and presentation skills. Possessed portfolio of writing samples, projects, campaigns, etc.

7. Proficiency in Word, PowerPoint and Excel.

8. Social media platform knowledge.

9. Represents the company in a positive and professional light; able to interact well with media, guests, management, suppliers and staff.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

MARKETING DIRECTOR JOB DESCRIPTION

We are looking for an organized Marketing Director to handle & assist in the advertising and sales target every month.

The Marketing Director's responsibilities include generating unique sales plans, creating promotional & advertisements literature, developing pricing strategies, and meeting closer with marketing and sales department for weekly sales plan.

To be a successful Marketing Director, you should have strong interpersonal, leadership, and communication skills. You should also possess an in-depth knowledge and understanding of sales and marketing.

MARKETING DIRECTOR RESPONSIBILITIES

· Develops and ensures a consistent marketing strategy and planning based on customer needs

· Conducts strategic reviews and amend objectives and approaches as required with Dealer Principal, General Manager, Finance & Administration Manager

· Establishes and implements a marketing strategy for dealership

· Coordinates dealership customer communications

· Coordinates marketing initiatives and events

· Coordinates potential marketing opportunities across dealership departments

· Coordinates with internal departments on brand and product events

· Responsible for all personnel decisions regarding the Marketing employees

· Conducts regular meetings to discuss target agreements/feedback and achievement of objectives

· Plans, steers and controls overall marketing budget incl. measures and aligns with corresponding KPIs and management report

MARKETING DIRECTOR REQUIREMENTS

· Experience in management and knowledge of sales and marketing.

· Prior experience in car trade industry will be an added advantage

· Strong analytical, organizational, and creative thinking skills.

· Excellent communication, interpersonal, and customer service skills.

· Knowledge of data analysis and report writing.

· The ability to understand and follow company policies and procedures.

· The ability to work under pressure.

Jobscope:

• Assisting the sales and marketing department in the relevant admin duties
• Creating data to serve as a foundation for sales analysis and market development using software from Microsoft, SAP.
• Participate in tasks include promotional actions, lead generation, and contributing to sales strategies.
• Other ad Hoc duties as per assigned

Requirement:

• Minimum Bachelor's Degree in Marketing, Business/ Engineering

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Job Descriptions

• Responsible for banquet sales by achieving Club's budget
• Controlling costs and quality of service
• Participate in sales and marketing activities including sales calls and club events
• Participate in building up client database and increasing client retention
• Prepare proposals, confirmation, and event orders as required
• Conduct site inspections for existing and new clients
• Generate weekly and monthly reports
• Participate and provide input toward banquet marketing activities
• Assist in the preparation of forecast and actual budget function sheets
• Coordinate with all relevant departments to ensure the smooth delivery of events
• Supervise and coordinate banquet setup and service

Job Requirements

• Diploma in sales or events management
• At least 3 years of relevant experience in a similar capacity
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Well-organized and creative nature
• Excellent communication and interpersonal skills
• Able to work in a dynamic environment
• Having knowledge of Chinese Wedding events is a plus.
• Willingness to work late nights, over weekends, and on public holidays when there are event

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

Supervise the activities of the sales team including marketing activities like product activations.
Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

Prepare sales presentations and other sales tools.
Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

Initiate sales activities, strategies, and sales plans required to build brand visibility.
Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

Controlling company marketing expenses to ensure the marketing expenditure is kept within budget. Attend trade shows and other marketing events and represent the organization.

Evaluate the performance of the sales team and seek ways to improve the team’s performance.
Identify the trends in the market, both current, and future that are likely to a!ect the performance of the organization.

Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Skills/Abilities/Knowledge

Bachelor’s degree in a business- related course with emphasis on marketing.
Proven work experience in marketing and achieving set targets.

Excellent communication skills, both written and verbal communication. Ability to lead and motivate a sales team, and put in place measures to retain a great team.

Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
Excellent selling skills, people- oriented, and ability to motivate a team.

Ability to identify potential areas of growth and identify new business partnership opportunities.
Strong organization skills and multi- tasking skills.

The ability to work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB DESCRIPTION:

The Sales & Marketing Executive will be responsible for the marketing and sales of Methanol products. Reporting directly to the Regional Sales Manager, they will coordinate and customise sales activities to meet regional needs.

RESPONSIBILITIES:

Market Analysis and Planning:

· Stay informed about changes in the regional trading environment and propose strategic marketing plans to achieve Sipchem Marketing Company's (SMC) sales objectives.

· Identify potential partners and opportunities for cooperation to enhance current operations.

Product Knowledge:

· Acquire in-depth knowledge of product specifications, packaging, shipments, selling terms, conditions, competition, and customers.

Sales Planning and Management:

· Prepare sales and lifting plans based on allocation for management review and confirmation.

· Enhance product marketability and profitability by researching, identifying, and capitalizing on SMC's relative positioning.

Competitive Analysis:

· Monitor competitors' activities and disseminate relevant information to SMC's Sales and Marketing teams.

Financial Objectives:

· Meet marketing and sales financial objectives by forecasting requirements, initiating corrective actions, and minimizing costs.

Customer Relations:

· Act as the primary point of contact with distributors and end-users in the Asia Pacific region.

· Deliver marketing solutions and coordinate sales activities while adhering to company processes efficiently.

Cross-Functional Support:

· Support and assist the logistics and finance teams as required.

Performance Tracking:

· Follow and track the day-to-day operations of the regional sales team.

· Prepare a weekly/monthly performance report highlighting variances between target and actual realisation.

Channel Management:

· Manage existing channel relationships with clients and partners to ensure customer satisfaction and retention.

This position requires strong analytical skills, market awareness, and the ability to develop and implement effective marketing strategies. The Sales & Marketing Executive will play a crucial role in driving sales growth and achieving business objectives in the Methanol product segment.

Job Summary:

As the After Sales Manager at LANDI, you will play a pivotal role in enhancing our after-sales service and warranty policies. You will be responsible for building and managing a robust after-sales network, supporting our customers locally, and optimizing processes to support our mission of improving the overall operations department. Your efforts will contribute to ensuring customer satisfaction and the long-term success of LANDI’s products and services.

Key Responsibilities:

1. After Sales Network Development:

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.

2. Quality Issue Management:

• Lead efforts to identify and resolve quality issues in LANDI's products or services.
• Collaborate with cross-functional teams to investigate and address customer complaints and feedback.

3. Process Optimization:

• Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

4. Training and Development:

• Provide training and guidance to the after-sales service partners on Landi's warranty policy and quality standards.
• Ensure that the team is well-equipped to deliver high-quality service.

5. Data Analysis and Reporting:

• Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.
• Generate regular reports and present findings to the management.

6. Cross-Functional Collaboration:

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

7. Warranty Policy Implementation:

• Ensure that Land's warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

8. Catalogue and Part Number Management:

• Oversee the management of the complete product catalog.
• Responsible for the creation and maintenance of part numbers for all products.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Proven experience in after-sales management, quality assurance, or operations management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and leadership abilities.
• Familiarity with warranty policies and customer service best practices.
• Ability to work collaboratively in a cross-functional environment.
• Process optimization and project management skills are advantageous.
• Proficiency in English is necessary, with knowledge of Chinese or French being advantageous for effective communication with stakeholders.

1. Job Scope
The Theatre Practice’s (PRACTICE) Communications & Partnerships department advocates the value
and importance of Singapore theatre through marketing, communications and relationships building.
You will work closely with the PRACTICE team as the communications partner on achieving the
company objectives.

You will be reporting to the Lead of Communications & Partnerships

● Works as an integral member of the Communications and Partnership Department
under the direction of the Department Lead
● Support Manager to ensure all areas related to marketing and publicity, sales and
ticketing are well-coordinated and meticulously executed.
● Attend regular marketing and programming meetings and provide feedback, insight,
analysis and ideas to achieve marketing and sales targets
● Provide administrative support to team members as and when required

2. Job Description

Port Folio: Marketing & Publicity

● Plan and implement holistic integrated marketing communications plans that
profile PRACTICE’s programmes and initiatives in line with organization
objectives. These strategies may encompass but are not limited to direct
marketing, digital marketing, advertising, promotions, event management,
audience segment engagement, etc.
● Assist in marketing campaigns from start to end performances and programmes
which may include direct marketing, digital marketing, advertising and
promotions, event management etc.
● Develop and execute dynamic and comprehensive social media content calendar.
● Establish strategic partnerships and marketing opportunities with like-minded
partners, arts groups, clubs and associations, media partners to maximise
publicity.
● Work closely with marketing services, public relations, internal and external
partners to ensure the branding presence of the company.
● Communicate with patrons and handle enquiries professionally, and generate
feedback on events and promotion to supervisors efficiently.
● Assist in collaterals development, pre and post campaign reports and analysis of
events and promotions. Management of ticket inventory and requests from various
stakeholders.

Job Description

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.
Requirements:
• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.
1 - 2 years of experience as Salesforce Business Analyst

Spark Education Group is a fast-growing global online education company specialising in interactive live-instruction with small-group classes for kids. Our mission is to "Spark Passion for Learning, Ignite Lifelong Growth".

Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

Spark Education Group's portfolio includes:

• VISPARK, featuring Spark Math (offering a math curriculum combining Singapore Math with Common Core State Standards), and Spark Chinese (Chinese language learning curriculum)
• Huohua Siwei (a Chinese-language online learning service)
• Allschool (online marketplace connecting teachers and learners)
• ClassPod (education platform enabling interactive live-instruction for small-group classes)

About this role:

Our ideal candidate is someone energetic and a dynamic sales go-getters to build relationships with the customers. Someone who has passion for excellent customer management and believes in long-term engagement with customers.

Responsibilities:

• Contact, engage and sell to parents/students our classes and educational products face to face, instant messaging, telesales and other communication tools. It involves a deep understanding of the educational needs of students and discussing with parents on meeting those needs.
• Pursue sales opportunities and close the deals effectively via offline events or roadshows and through follow-ups on online and offline leads.
• Handle enquiries on sales, quotations, and service enquiries promptly.
• Update all activities in Sales Reporting Tool in a timely manner.
• Provide excellent services and delight customers to attract word-of-mouth referrals.
• Attend any marketing events when required.
• Any other ad-hoc duties as required.

We would love for you to have:

• Demonstrated track record of developing new opportunities, closing accounts and exceeding sales targets.
• Knowledge of the education industry will be an added advantage.
• Minimum 1-3 years of working experience in sales, experience in telesales will be an added advantage.
• High energy, passionate and deeply empathetic towards the customer.
• Highly self-motivated with the ability to work fast and smart independently.
• Excellent communication, organizational and time management skills.
• Able to commit 3-weekdays and 2-weekend work schedule.

What we provide:

• Product training will be provided.
• Attractive commission-based incentive scheme.
• A company committed to developing you personally and professionally.
• Open and fun working environment.

Shortlisted candidates will be contacted within 2 weeks from date of application.