Responsibilities:

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

Requirements:

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.

Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria

For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020

(Please copy & paste the above link onto your browser)

Company Overview:
Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by offering a suite of tools designed to enhance market analysis, valuation accuracy, and investment strategies.

Job Description: Product Support Manager
We are seeking a highly skilled and motivated Product Support Manager to lead our product support team. This role is responsible for ensuring exceptional customer service, optimizing support processes, and collaborating closely with cross-functional teams to improve our product and enhance user satisfaction. The Product Support Manager will serve as a key liaison between customers and product teams, identifying and resolving issues, implementing best practices, and driving continuous improvement in product support.

Key Responsibilities:

• Oversee the daily support operations, ensuring that customer inquiries, issues are handled effectively and promptly
• Identify opportunities to streamline support workflows, reduce response times, and improve the quality of support services
• Collaborate closely with database team, product developers and sales team to provide insights from customer feedback to achieve product improvements and feature requests.
• Develop and maintain a comprehensive knowledge base for all company products, FAQs, and support documentation for customers and internal teams.
• Capture and analyse customer feedback to identify pain points, common issues, and improvement areas.
• Communicate these insights to relevant teams to enhance product quality.
• Act as the point of contact for complex or high-impact customer issues and escalations, providing guidance to support staff and direct resolution

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field (or equivalent experience).
• 4+ years of experience in customer or product support, with at least 2 years in a managerial or leadership role.
• Strong technical aptitude, with the ability to understand complex product functionality and troubleshoot issues effectively.
• Experience with support platforms and CRM systems (e.g., Jira, Confluence, Zendesk, Salesforce, Freshdesk).
• Proven leadership and people management skills with experience in team development and performance management.
• Exceptional communication and interpersonal skills, with a customer-first approach.
• Analytical mindset with the ability to leverage data to drive decisions and improvements in support processes.
• Problem-solving abilities with experience in handling high-stakes escalations and working with cross-functional teams to resolve customer concerns

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

What you’ll be doing (ie. job duties):

• Lead a market operations team providing front line support to Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during APAC trading hours.
• Field customer enquiries relating but not limited to exchange functionality, market events, business technology, product specifications, and connectivity.
• Partner with Sales, Product, and Engineering to balance business growth with acceptable service standards and operational risk.

What we look for in you (ie. job requirements):

• BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience.
• 7+ years of experience working with financial markets or in a technical operations role.
• Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
• Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking.
• Experience with different channels of support including voice, e-mail and/or chat.
• Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization.
• In depth knowledge of futures, options, and digital assets.

Nice to haves:

• Basic understanding of network and FIX protocol.
• Data science skills (SQL etc).
• Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred.

PID: P57681

• Collaborate with engineers, architects and other workers in the same project
• Choose subcontractors and delegate their responsibilities
• Responsible for any delays, emergencies and problems that can arise
• Comply with safety and building codes as well as legal requirements
• Report project progress and budget to client
• Explain contract and technical matter to others in a clear manner
• Prepare budget and cost estimates, along with work timetables
• Must be Architectural (facade) background and trained

Job Description & Requirements

• Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services
• Developing and managing the organization's administrative and physical resources
• Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization
• Analyzing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions
• Providing information and support for the preparation of financial reports and budgets
• Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums
• Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
• Planning and directing daily operations
• Overseeing the selection, training and performance of staff.

Requirements:

Skills and qualifications

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy

Preferred qualifications

• Degree from a recognized university.
• Managerial experience in an office setting
• Deep understanding of budgeting best practices

Exciting opportunity to join a financial institution as an IT Risk Manager, covering Singapore and multiple countries across the APAC region.

This role is based in Singapore, kindly note that only candidates currently working in Singapore will be considered.

RESPONSIBILITIES:

• Lead IT Governance, Risk, and Compliance (GRC) activities, including risk reporting, audit support, and risk acceptance reviews across APAC branches.
• Manage regulatory compliance efforts such as MAS Cyber Hygiene, RMiT gap analysis, and follow-up on questionnaires and circulars.
• Advise technology units on risk, control, and regulatory matters while assisting with risk remediation and control assessments.
• Support the creation and monitoring of Key Risk Indicators (KRIs) and contribute to IT policies and processes management.

REQUIREMENTS:

• Minimum 5 years of experience in risk, control, or audit within the financial industry.
• Strong understanding of cyber risk management and ability to assess and improve controls.
• Excellent communication and stakeholder management skills; CISSP or CISM certification is a plus.

Please contact Anca Pop at [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1988763

Only successful candidates will be notified.

Experienced in Interior Fit-Out / A&A works.

Responsible for all site coordination & supervision work, to monitor and report project progress daily.

Good command of English and able to correspond fluently thru email for liaising with clients, contractors & vendors.

Possess Construction Safety Course for Supervisor Certificate

Cost conscious in managing all site activities to prevent wastages.

Good knowledge of carpentry detailing.

Min 2-3 years related working experience

Able to commence work immediately is preferred

5.5 days works

Description

Job Highlights

Expanding and Dynamic Brand

Incentives and Bonus Available

Medical Insurance and Benefits

RESPONSIBILITIES:

Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, attend

to reservation phone calls and serving food & beverages, etc) during your assigned shift to a

consistently high standard.

Oversee and assist in preparing and maintaining a high standard of cocktails and beverages.

Assist in managing the restaurant to meet or exceed standards in food quality, safety, and

cleanliness.

Assist in handling outlet administrative duties and submit all necessary records and paperwork

to corporate office on time.

Assist in planning staff work schedule, conduct staff training, monitor staff performance, and

conduct performance evaluation.

Enforce discipline and ensure proper conduct of all staff whereby create a high level of morale

amongst the staff in outlets.

Supervise and assist in conducting monthly stock check of all inventories

Perform any other duties as assigned by the Outlet Manager

REQUIREMENTS:

Strong customer service and problem-solving skill.

Strong and dynamic personality who is willing to learn new items on food and service.

Strong planning and people management skill to lead a dynamic service team.

Team player with excellent interpersonal and communication skills.

Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines.

Able to work in fast-paced F&B environment.

Able to commit weekends and public holidays

Candidate must possess at least 4 years relevant experience in casual dining.

Solid bar experience and skill in preparing cocktails a plus.

Due Diligence Process Management:

• Develop and implement a comprehensive due diligence plan, ensuring all relevant aspects (financial, operational, legal, regulatory, and reputational) are thoroughly assessed.
• Coordinate the efforts of cross-functional teams, including finance, legal, compliance, and other internal departments, to ensure thorough investigation and reporting.

Reporting:

• Prepare and present comprehensive due diligence reports that summarize findings, highlight key risks, and provide recommendations to senior management and stakeholders.
• Advise on transaction structures, including potential risk mitigation strategies, and assist in drafting transaction-related documents and agreements.

Post-Transaction Integration Support:

• Work with post-transaction integration teams to ensure the smooth transition and integration of acquired businesses, helping to identify synergies and streamline operational processes.

Compliance and Regulatory Oversight:

• Ensure all due diligence activities comply with relevant legal, regulatory, and corporate governance requirements.
• Stay up-to-date with changes in laws and regulations that could impact the due diligence process, particularly in relation to mergers, acquisitions, and investments.
  

• To support and to ensure smooth daily office operations and HR tasks.
• Manage day-to-day office operations , including office leasing, meeting coordination, reception, procurement, and file management.
• Support human resource for local employees, including tasks related to attendance, payroll, benefits, and insurance.

Job Requirements:

• Degree holder
• Minimum 3 years of experience in Office Management
• Basic HR knowledge will be helpful
• 5 days work week (Hybrid - 4days office + 1 day work from home)
• Work location at Amoy Street
• Mandarin speaking - to communicate with chinese associates
• Salary $4000 - $7000 (depends on experience)

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Overview:

The Organizational Change Management (OCM) Lead will play a critical role in driving change initiatives within our organization. This person will be responsible for leading change management strategies that enable smooth transitions for employees, helping them to adopt new processes, technologies, and organizational changes. The OCM Lead will work closely with stakeholders across departments, ensuring that changes align with the organization’s strategic goals and that employees have the support and resources needed to embrace changes effectively.

Key Responsibilities:

Develop Change Management Strategy

- Design and implement change management strategies and plans that maximize employee adoption and minimize resistance.

- Conduct impact analyses, assess change readiness, and identify key stakeholders.

- Define success metrics and monitor change progress to ensure achievement of organizational goals.

Stakeholder Engagement

- Act as a trusted advisor to leaders, providing insights into potential resistance points and strategies to address them.

- Build and maintain strong relationships with key stakeholders, ensuring they are aligned and actively supporting the change.

Communication Planning & Execution

- Develop and execute communication plans that provide stakeholders and employees with relevant information about the change, including objectives, benefits, and timelines.

- Use multiple channels (email, meetings, presentations, etc.) to ensure clear and timely communication.

Training & Development

- Collaborate with Learning & Development teams to design and deliver training programs to support new systems, processes, or behaviors.

- Create job aids, guides, and other resources to help employees transition effectively.

Change Advocacy & Support

- Serve as a change advocate and lead initiatives to build a culture of flexibility and adaptability within the organization.

- Provide ongoing coaching and support to help employees and managers understand and embrace changes.

Risk Management

- Identify potential risks related to organizational change and develop mitigation strategies.

- Proactively address employee concerns and resolve issues to minimize disruptions.

Continuous Improvement

- Evaluate the effectiveness of change initiatives and adapt strategies as needed to improve future change management efforts.

- Capture lessons learned and best practices to enhance organizational change capabilities.

Qualifications:

· Bachelor’s degree in Business Administration, Advanced degree or certifications in Change Management (e.g., Prosci, CCMP) is a plus.

· Minimum of 10 years of experience in change management or organizational development, preferably in a leadership role.

· Proven experience leading change initiatives within a medium to large organization.

· Strong knowledge of change management methodologies, tools, and best practices.

· Excellent communication, interpersonal, and influencing skills.

Assisting sentior manager on overseeing and support the operations to ensure profitability and overall user experience. These professionals work in conjunction with operations managers.

* Ensuring staff turn ups

* Recruiting , induction and mentoring of new staff members

* Scheduling shifts

* Resolving customer's questions and grievances in a professional manner

* Conducting payroll activities in an accurate and timely manner

* Ensuring that the restaurant adheres to pertinent health and safety regulations

* Purcahsing new equipments in case of mechanical failure

* Sourcing better deals on all resources and equipments that warrant replacing or replenishment.

* Create processes for staff to adhere to ensure comply with internal standards

The Assistant Manager of HR Transformation at Econ Healthcare Group will be pivotal in driving digitalisation initiatives and special projects within the HR department. You will oversee the implementation and optimisation of HR Management Systems (HRMS), ensuring that HR data management practices are robust and efficient. This role will involve working closely with cross-functional teams, particularly in finance, to integrate HRMS with other systems. You will also spearhead process re-imagining efforts to enhance HR service delivery and align HR “Core” with strategic business objectives.

Leadership and Strategic Planning

• Lead and mentor the HR Transformation Team, fostering a culture of excellence and continuous improvement.
• Provide leadership to HR transformation initiatives by setting a clear vision and strategic objectives for HRMS and digitalisation efforts.
• Collaborate with all HR Team Leads to align HR digitalisation strategies with the broader organisational goals and workforce planning.

HRMS and Pfile Digitalisation

• Oversee the implementation, management, and optimisation of HRMS to streamline processes and improve user experience.
• Conduct regular reviews and upgrades of the HRMS to ensure it meets the evolving needs of the organization.
• Lead initiatives focused on data cleaning and validation to ensure the accuracy and integrity of HR data.
• Develop and implement best practices for ongoing data maintenance within the HRMS.
• Collaborate with IT and finance teams to integrate the HRMS with financial systems, ensuring data accuracy and seamless operational workflows.
• Assist in the selection and deployment of new HR technology solutions and systems to support HR functions.
• Manage the electronic personnel file (ePfile) system, ensuring compliance with regulatory requirements and organisational policies.
• Facilitate the transition from paper-based to electronic records, enhancing accessibility and security of employee information.

Process Re-imagining

• Lead efforts to reimagine and redesign HR processes for increased efficiency and effectiveness.
• Conduct process mapping and analysis to identify areas for improvement and develop solutions that enhance service delivery.

HR Business Partnering & Integration for New Business Units

• Collaborate closely with the newly acquired business unit to ensure seamless alignment of HR policies, processes, and practices with Econ Healthcare Group’s overall strategic objectives.
• Serve as a dedicated HR Business Partner to the new business unit, providing expert guidance and support to foster a positive workplace culture that promotes the integration of ECON’s values and mission.
• Implement effective onboarding programs and transitional initiatives that help new employees feel welcomed and valued within the ECON community, ensuring they understand and embrace the company’s culture and practices.
• Facilitate workshops and training sessions focused on Econ’s HR policies and procedures, ensuring new employees are well-equipped to navigate and integrate into the organization.
• Leverage HRMS and digital tools to enhance employee engagement and communication, providing the necessary resources and support that empower employees in their roles and cultivate strong relationships with key stakeholders.
• Act as a liaison between the new business unit and HR leadership, ensuring feedback, concerns, and recommendations are effectively communicated and addressed to foster a collaborative environment.
• Drive employee engagement initiatives that promote a sense of belonging, collaboration, and teamwork, enhancing the integration process and retention rates within the new business unit.

Special Projects

• Participate in special HR transformation projects that support the strategic goals of Econ Healthcare Group.
• Collaborate with various stakeholders to define project scopes, objectives, and deliverables while ensuring adherence to timelines and budgets.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.
• A minimum of 6 years of experience in HR transformation, HRMS management, or related roles, with a focus on digitalisation initiatives.
• Strong understanding of HRMS functionalities, data management, and integration with financial systems.
• Proven experience in process improvement methodologies and project management.
• Excellent analytical skills with a keen attention to detail and a commitment to data integrity.
• Strong interpersonal and communication skills, with the ability to engage with stakeholders at all levels.
• Proficiency in using HRMS software and Microsoft Office Suite; familiarity with data visualisation tools is a plus.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities.
• Passionately driven by technology and innovation in HR
• Strong project management skills

Responsibilities:

• Lead daily operations (including opening and closing) efficiently through guiding team members
• Induct, mentor and train junior staff to achieve guest satisfaction
• Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality by ensuring action plans are carried out
• Implement plans to ensure efficient use of resources and minimize wastage
• Provide prompt and excellent customer service to guests
• Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
• Strategize manpower planning to support operational needs within budget
• Handle guest complaints with care and provide service recovery options
• Ensure smooth implementation of new F&B products
• Ensure cleanliness of restaurant at all times
• Manpower planning

Requirements:

• Diploma in any field
• At least 3 years of relevant experience and experience in managing a team
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 5 days rotating shift, on weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous

5 DAYS WORK!

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply

Job Description:

• SAP S/4HANA Implementation: Lead and manage end-to-end SAP S/4HANA implementations, including supporting business process analysis, data migration, configuration, testing, and go-live support.
• Project Planning and Execution: Develop and implement comprehensive project plans, including scope definition, resource allocation, timeline creation, and risk management strategies.
• Stakeholder Management: Effectively manage relationships with internal and external stakeholders, including clients, vendors, and team members.
• Facilitate open communication and address concerns promptly.
• Team Leadership: Lead and motivate project teams to achieve project objectives within budget and on schedule. Provide guidance, coaching, and support to team members.
• Change Management: Anticipate and manage organizational change associated with SAP S/4HANA implementations.
• Develop and implement change management plans to minimize disruption and maximize adoption.
• Quality Assurance: Ensure adherence to quality standards throughout the project lifecycle. Conduct regular reviews and audits to identify and address quality issues.
• Reporting and Communication: Prepare and deliver regular project status reports to stakeholders.
• Communicate effectively both verbally and in writing to keep all parties informed.

Requirements:

• Experience: 9-11 years of experience in project management, with a strong focus on SAP S/4HANA implementations.
• Certifications: PMP or equivalent project management certification preferred, SAP S/4HANA certification is a plus.
• Technical Skills: In-depth knowledge of SAP S/4HANA modules, including Finance, Controlling, Logistics, and Human Resources.
• Experience with SAP S/4HANA Cloud or Hybrid deployments is a plus.
• Soft Skills: Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strong relationships with stakeholders. Strong problem-solving and decision-making abilities.

• Oversee daily operations of the hair salon, including staff management, scheduling, and customer service.
• Develop and implement strategies to increase salon revenue and profitability.
• Recruit, train, and supervise salon staff, including hairstylists, receptionists, and assistants.
• Ensure high standards of cleanliness, organization, and professionalism are maintained throughout the salon.
• Manage inventory, including ordering supplies and maintaining stock levels.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Develop and execute marketing and promotional campaigns to attract new customers and retain existing ones.
• Monitor and analyze salon performance metrics, such as sales figures, appointment bookings, and customer satisfaction ratings.
• Implement and enforce salon policies and procedures, including safety regulations and sanitation standards.
• Stay informed about industry trends, products, and techniques to ensure the salon remains competitive.
• Collaborate with salon owner or upper management on strategic planning and goal setting.

Requirements:

• At least 8 years in relevant experience.
• To be able to manage pressure of multi customers service requests and time management.
• Able to work irregular timing.
• To be able to read Customer needs and hair style.

Interested applicants, please send in updated resume.

We regret that only short listed candidates will be notified.

EA License : 17C8871
Uni Recruit (Singapore) Pte Ltd

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our tax practice revolves around helping our clients effectively manage their tax obligations proactively and responsibly. As part of a global team of 35,000 tax professionals in 150 countries, you will advise clients on planning, compliance and reporting wherever the client has needs. Our unwavering commitment to quality service and our technical networks enable you to help clients reduce inefficiencies, mitigate risk and improve opportunities within their tax functions. Groups (or, as we call them – sub-service lines) within Tax include Business Tax Services, Global Compliance and Reporting (GCR), People Advisory Services, Indirect Tax Services, as well as International and Transaction Tax Services.

The opportunity

Our business tax services help clients succeed by assisting them with the strategic and operational challenges facing their tax functions, analyzing tax opportunities and benefits, and providing tax-related domestic and cross-border planning as well as compliance services for corporations Be part of the team that works closely with clients to build sustainable tax strategies; improve processes, controls and risk management; and supports clients in managing effective relationships with tax authorities.

Your key responsibilities

As a Business Tax Services Senior Manager, your main objective is to achieve business growth by developing and maintaining strong working relationships with key business decision-makers, informing them of our scope of services and communicating how these services benefit their organizations.

Skills and attributes for success

• Manage and coordinate business tax compliance and tax advisory engagements
• Develop budgets, determine resource requirements, and direct / monitor engagements
• Maintain continuous interaction with clients, manage expectations and ensure exceptional client service
• Team with tax professionals in other sub-service lines to provide comprehensive tax services
• Oversee the compliance management process and adapt to challenges in the process
• Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving related issues
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff and peers
• Participate in recruiting efforts when necessary
• Contribute to a flexible, stable, and team-oriented working culture

To qualify for the role you must have

• University degree with a minimum of 9 years of relevant business tax experience
• A CPA / CA or other certification relevant to an area of specialization
• Excellent supervisory, analytical, organizational, and leadership ability
• Proven ability of managing complex and sizable assignments
• A commitment to learning in a tax technology environment
• Excellent command of spoken and written English. Mandarin is an advantage
• Experience working in public accounting firms

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Your Role

You’ll take the lead in building and implementing our compliance program with regards to Arta's Singapore business with compliance matters relating to the Monetary Authority of Singapore (MAS) and assist the Singapore based team with compliance matters relating to the Securities and Exchange Commission (SEC, a U.S. regulator).

• Lead the development, implementation, and refinement of the compliance program for Arta's Singapore business and ensure adherence to all MAS rules and regulations;
• Coordinate with internal stakeholders and local compliance consultants in regards to regulatory requirements and best practices;
• Interface with internal teams in regards to all matters relating to compliance – in particular with the marketing, product management, member success, and research teams, including as it pertains to SEC rules and regulations;
• Develop familiarity and expertise in aspects of compliance across Arta broadly, including the U.S.-based registered investment advisor, foreign regulatory matters, broker-dealer matters, and insurance among others; and
• Embody the culture of compliance at Arta at all times.
• Report to the Chief Compliance Officer.

What You Will Do

• Develop and implement policies and procedures for Arta's Singapore business across all topics relating to compliance;
• Ensure any and all MAS regulatory filings or other regulatory obligations are met;
• Familiarize and educate yourself in regards to MAS regulatory developments and how they apply across all business lines with regards to Arta's Singapore business;
• Be a thought partner to all internal teams across Arta (in SG or elsewhere!) and facilitate solutions to regulatory considerations, including SEC related matters;
• Develop educational materials for colleagues and lead compliance trainings on MAS specific regulations and best practices;
• Oversee compliance onboarding of new Singapore-based employees and offboarding of departing employees;
• Assist with marketing and product reviews as they pertain to Arta’s Singapore and U.S. businesses; and
• Provide timely responses to compliance related questions from Arta employees, business partners, and vendors as needed.

Who You Are

• At least 10-18 years of experience in compliance roles, preferably with Fintechs;
• Deep knowledge of MAS rules and regulations, as well as associated laws;
• Knowledge of SEC rules and regulations, as well as associated laws;
• Familiarity with business-to-consumer regulatory considerations and best practices;
• Able to manage multiple projects simultaneously and pivot quickly as priorities change, comfortable with a degree of ambiguity;
• Demonstrate excellent communication skills (written and verbal);
• Willing to do whatever work is necessary;
• Self-sufficient and approach your work proactively – Arta is a fast-paced startup and you need to keep up;
• Have a general familiarity with technical concepts and their application in financial services (for example, AI generally and specifically LLMs and Machine Learning);
• Based in Singapore.

What We Offer

• Robust health insurance offering for you and your family
• 20 weeks of parental leave
• 15 days PTO annually plus national and company holidays
• Up to SG$75 per month reimbursement for internet
• SG$100 per month for wellness stipend

The Wolfgang Violin Studio. A music studio in the Central District offers the position of

Associate Operations Manager (Front Desk and Customer Relations)

About

Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate seeking professional career development opportunities. Required attributes :

• Outgoing person who enjoys engaging with customers.
• Proficiency in spoken and written English
• Adaptability in a fast-paced environment
• Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send your resume to [email protected]and complete details at http://tinyurl.com/Associate-Mgr

Fresh graduates are welcome to apply.

Responsibilities:

• Lead the IT and application support functions across all locations.
• Manage team rotas to ensure consistent support coverage to the business across all locations.
• Owner of the Incident, Request, Change and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities when required.
• Work closely with the Infrastructure and Development teams on problem management.
• To be the owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews.
• Monitor and audit service delivery; ensuring processes are in place and followed.
• Arrange service review meetings with representatives from internal business units.
• Act as the business owner for the Service Management Platform which is used across business units.
• Work closely with the operations and facilities management team to coordinate office moves and changes.
• Contribute to IT budget and resource planning and long-term IT roadmap and strategy.
• Support the Business Improvement Team in identifying and coordinating inbound business demand for new solutions.

Skills & Experience Required:

• Experience in managing multi-site IT or application support teams.
• Experience in IT asset and license management.
• Experience in creating and managing an IT Service Catalogue.
• Experience with IT operations tools like: SPLUNK, NETGAIN, SCCM, BIGFIX, SOLARWINDS.
• Able to coach and develop team members in implementing service management standards and processes.
• Builds and maintains strong stakeholder relationships.
• 5+ years experience in managing IT Service Delivery teams in a multi-domain environment.
• ITIL Certificate in Managing Across the Lifecycle or equivalent level
• Prince2 or PMP Project Management Experience

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Location: Singapore

Overview:

Class: Full-time and Permanent

Reports to: Head of Compliance, APAC

Responsibilities:

Position Purpose:

The incumbent will be responsible for business, regulatory compliance and reputational risks by ensuring adherence to laws and regulations, updating policies and procedures to comply with regulatory changes, advising businesses and senior management, managing audits and inquiries, conducting training and compliance testing.

Primary duties will include:

• Provide advice and guidance to business units and senior management on compliance, regulatory and policy areas
• Update policies, procedures and controls to meet regulatory requirements of MAS, MinLaw, SGX-DT, SGX-DC and regulators in APAC
• Supervise licensing, regulatory change management, complaints handling, compliance monitoring, conflict of interests management, cross-border marketing, market abuse, outsourcing, training and management reporting
• Provide advice and guidance on business expansion, innovative products, customer transactions and regulatory issues in APAC
• To conduct compliance risk assessment and ensure effective measures are in place to identify, assess and mitigate risks
• To support in audits, investigations and responding to queries from regulators and exchanges
• Participate in strategic projects to upgrade digital platforms

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Qualifications:

To land this role you will need:

• At least 10 years of relevant working experience in financial services regulatory compliance or regulatory environment
• Has working experience in audit firms, banks, brokerages or financial services firms
• Deep understanding of MAS regulations, SGX-DT rules and best practices

What makes you stand out:

• Attentive to detail with strong analytical problem solving skills
• Agile mindset, collaborative and trustworthy team player
• Possess good knowledge or skill with compliance systems is advantageous

Education / Certification Requirements:

• University Degree in accounting, business, finance, law or related fields
• Professional certification in compliance is advantageous

Working environment:

• Hybrid (1-day WFH)
• Regular knowledge-sharing meetings and mentoring sessions
• No Travel Requirements

Experience

Minimum 5 years working experience

3-5 year of managing IT Operations

Familiar with general IT Infrastructure management

Familiar with IT Service Management Processes

Qualification

Minimum Diploma in IT related

Minimum ITIL Foundation

Any technical certification is advantages

Responsibilities

Chair meetings with customers and any contractors, prepare meeting minutes

Plan, monitor and control operations activities

Follow up on open tickets with product principals

Job Description & Requirements

Training Design of Training Development Project

Designing and aligning Learner-centric Pedagogies into each Training Development project – using an established templated framework, to meet the defined Learning Objectives.

Training Development work

• Development of new Lesson Plans (LPs) and review of existing LPs to incorporate/align with the latest Lesson Objectives, Content, and Methods of Instruction (MOI) required to meet the desired Training Outcomes.
• Development of new Lesson Materials (LMs) and review of existing LMs to align with revised LPs in terms of the Lesson Objectives, Content, and Methods of Instruction (MOI). New/reviewed LMs should be in digital/electronic form so that they can be loaded, archived, accessed, and transmitted on the Authority’s web-based Learning Management Systems (for online and classroom learning), and also be editable using software applications. LMs shall include (but not be limited to) the following
• Instructional Resources and Aids
• Reference Publications (excluding the Authority’s SOPs, Safety Guides, and/or as defined by the Authority)
• Presentation Slides (with interactivity up to simple branching scenarios)
• Formative Assessment Questions/Quizzes (using online/web-based applications or embedded into presentation slides).
• Training Videos
• Lesson Notes and Handouts
• Instructor/Facilitator’s Guide
• Assessment questions and scenarios/injects as well as assessment rubrics for Written & Oral Assessment Methods and Practical Assessment Methods and upkeep of the assessment question and scenario banks.

Project Management

• Manage and ensure the effective delivery of Training Development services to the clients. These include coordinating and scheduling the Training Developers to fulfil the planned and ad-hoc training development services as required by the Authority. The detailed coordination arrangement or Standard Operating Procedures (SOP) governing the program management shall be developed by the Contractor and approved by the Authority for implementation.

Requirements

• Diploma in Adult and Continuing Education (DACE) or equivalent
• Qualifications or certificates in Training Development or Instructional Design from WDA, NIE or an accredited training institution such as the Institute of Higher Learning (IHL), or equivalent.
• At least 2 years of education/training industry-related working experience.

Experience in the following areas:

• Developing a Lesson Plan (or equivalent) and drafting the document.
• Developing Training Materials such as slides and handouts and blended learning materials for eLearning.
• Competency in instructional design with expertise in development. Experience in content development project management with experience in all phases of the instructional design process.
• Knowledge of IT systems. Experience with authoring tools such as Dreamweaver, Flash, Adobe Creative Suite, Articulate, Lectora and web page creation skills using HTML, XML and other web technologies.
• Relevant Diploma in Multimedia Design or any related higher qualification or equivalent will be a bonus.
• Ex-RSN service personnel will be a bonus.
• 5 day week
• Working Location: Based in AMK area , need to travel to site often at Changi area
• Strictly Born Singaporeans only

Maestro HR

damien lee tian hong

R1106726

16c8462

Working Location: Sin Ming Lane (15mins walk from Upper Thomson MRT)
Working Hours: Mon-Thu 9am-6.30pm; Fri 9am-6pm

Responsibilities:

Accounts

• Handle full set of accounts
• Prepare AP, AR and Journals
• Check, verify and process invoices, expense claim and reimbursements etc.
• Prepare GST filings and CPF submission

HR Admin

• Manage payroll administration
• Perform full payroll process and make necessary tax filings in a timely manner
• Implement and execute HR policies and procedures
• Responsible for all aspects of Work Pass matters
• Prepare paperwork, scheduling and facilitation of smooth on boarding and off boarding process
• Assist in administering benefits, compensation and any other relevant policies, schemes etc.
• Assist in swift updates of personnel database and any other related information within the internal HR system
• Greet office visitors, oversee telephone services, email correspondence, mail distribution
• Maintain office supplies inventory and office efficiency by arranging repairs
• Ensure timely payment and manage budget for any office related expenses

Requirements:

• Min Bachelor’s degree
• Min 5 years of accounting and HR admin experience
• Proficient in Advance Excel is a requirement
• Able to handle both English and Chinese written documents

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)