• Maintain and expand our present client base through sales calls, advertising, brochures and conferences.
• Provide regular feedback & highlight potential project & client.
• Identify new customers and new business opportunities.
• Develop product training, configuration and sales aids, as well as service and maintenance plans.
• Work alongside with overseas Sales and Product Managers to achieve annual sales plan.
• Update & review product pricing and establish new product.
• Closely monitor & communication with the client to get update & success on the quotation.
• To obtain market information on status of upcoming projects, jobs awarded and clients references.
• Provides marketing and new business development support globally to sales personnel.
• Conduct market research to determine market competition and requirements for existing and future products.
• Achieving annual sales target.
• Manage portfolio of customer & potential client.
• Ensure proper handling of customer complaints and provide ongoing customer service.
• To follow-up closely in monitoring the status and progress of tender submission.
• Lead, direct and motivate corporate sales team in achieving the overall corporate sales objectives.
• Execute & follow through the confirmed order process & client process.
• Responsible to uphold all company policies and insure that division facilities and equipment meet all federal, state, and OSHA regulations.
• Not authorize to sign any company documents during probation period.

About the Role

• Developing sales strategies for customers across the Consumer/Analytics product set.
• Engaging with key specialist stakeholders, exploring new relationships and unlocking new budget holders for Consumer/Analytics products.
• Identifying opportunities to cross-sell Consumer/Analytics solutions to existing measurement customers.
• Collaborating with Account Development Leads during the account planning process to develop renewal strategies for Consumer / Analytics solutions.

Role Description

• Drives or supports overall sales strategy for specialist product set. Drives technical solution wins for specialist products.

Account strategy & Management

• Contribute to the annual CEM Client Alignment process, develop specialist product elements of the joint client business plan, and participate in account planning and sales strategy for specialist products in collaboration with Global/Regional/Local ADs and CS.
• Support Global/Regional/Local ADs in building local customer relationships and unlocking Consumer/Analytics product set stakeholders.
• Relay ongoing VoC from Consumer/Analytics sales pitches, and feedback from relationships with specialist stakeholders.
• Own prospecting and identification of selling opportunities for Consumer/Analytics product set; Support Global/Regional/Local ADs in pre-planning for contract renewal.

Driving and closing the sale

• Build Consumer/Analytics proposals as part of cross-sell effort or broader contract renewal, align stakeholders and gain support, and create and deliver technical client presentations in collaboration with Product Specialists.
• Develop and execute pricing strategy and lead negotiation process for Consumer/Analytics product set.
• Support Global/Regional/Local AD in finalization of contract execution at renewal; lead contract execution for Consumer/Analytics product set outside of annual/master contract renewals.
• Onboard Customer Success team following Consumer/Analytics sales.

Your Growth

This role is in a dynamic market in a fast-paced environment and at the core of what NielsenIQ does. Though you should possess the following skill set you will also learn to further hone your influencing skills as well as learn to work and navigate  a matrix structure. Through this role you will be exposed to all levels of leadership. Within NielsenIQ we have a number of development programmes at all levels of seniority, for both soft and hard skills, mentoring programmes and on-the-job training. 

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Marketing Specialist (Event)

Fixed term contract

As a Senior Marketing Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Lead the development and management of event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain and own close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Own the collaboration with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.
  

You:

• 6+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Sales Support Assistant

Responsibilities

• Perform the daily trading administrative tasks.
• Customer services support.
• Prepare purchase/sales quotation and purchase/sales orders.
• Generate and prepare sales reports.
• Co-ordination Import & export shipment documentation.
• Work closely with Trade Team and follow up on schedule.

Requirements

• Candidate must possess at least GCE N Level or Business Certification with minimum 1 year of relevant work experience.
• Entry level candidates are welcome to apply too
• Able to communicate in English and Mandarin to liaise with mandarin speaking clients
• Proficient in MS Office application is essential
• Meticulous with details, independent and also a team player
• 5 days work week
• Salary compensate with experience

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Specialist (Event)

Fixed term contract

As a Project Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Develop and manage comprehensive event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Collaborate with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.

You:

• 4+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Job Responsibilities:

• Responsible for the entire sales cycle.
• Actively generating new leads and develop new business opportunities.
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with existing clients
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Job Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop a rewarding sales career and to meet targets
• Preferably with 1-2 years of proven track record in corporate sales
• Candidates without relevant experience but possess the drive and hunger for achievements are welcomed
• Retail candidates with proven track record seeking career switch to corporate sales are also welcomed
• Attractive remuneration package including good basic salary, transport allowance and commissions

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as a global technology, defence and engineering group, spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Job Description

• Best to have formal experience in pre-sales, post sales, delivery team and highly familiar in the project methodologies such as Planning, Design, and relevant Technologies in order to develop proposal for the tenders/bids.
• Experience in overall design for network and security solutions
• Propose technical solutions and oversee the selection of technologies and work with subject matter partners to develop the proposed solutions to meet customer’s requirements.
• Propose technical solutions and oversee the selection of technologies and work with subject matter partners to develop the proposed solutions to meet customer’s requirements.
• Articulate alternatives in terms of cost, benefit and risk where multiple solutions exist.
• Actively participate in identifying opportunities, generate proposals, and support sales efforts
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Take ownership and responsibility for customers’ risks and issues.

Requirement

• At least 3 – 5 years of working experience with in-depth knowledge of pre-sales solutioning and is in abreast with evolving technology capabilities
• Possess in-depth knowledge of current technologies, tools, methodologies and industry trends, Government guidelines
• Strong problem resolution, judgment and decision making skills
• Fosters proactive and cooperative relationships within own team and other individuals/groups that interface with the team.
• Excellent interpersonal and group dynamic skills.
• Highly developed analytical and problem solving skills.
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment
• Any other ad-hoc duties as required or assigned
• Possess relevant professional certification like CISSP, CCIE would be an added advantage
• Familiar with regularity compliance like IM8, AIAS, CSA Security by Design, MAS TRM
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

WHO WE ARE

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 500,000 users worldwide.

WHAT YOU'LL BE DOING:

We are looking for a meticulous and highly organized Accounting Specialist with at least 3 years of full set accounting experience and exposure to the SaaS industry. Working with our SG and US accounting firms, he/she will be put in charge of the accounting for both our SG and US entities. This role requires very good English communication skills (written and verbal) in order to work effectively with external partners as well as the internal billing team. This role will report to the Head of Operations and work closely with our fractional CFO.

Work Scope (part-time 3-4 days per week)

• Book and file expense invoices according to cost centers.
• Support and liaise with US and SG accounting firms to ensure compliance and accuracy in books and monthly and annual consolidated management reports.
• Provide supporting documents for schedules and maintain accounting schedules.
• Manage depreciations.
• Amortize expenses.
• Reconcile bank accounts monthly.
• Cash Management : Monitor bank accounts for account balance, offline payments and fixed deposits renewal.
• Quarterly GST filing.
• Accounts Payable : Booking of online payments and preparing fund transfer for offline payments.
• Prepare quarterly intercompany cost splits and manage fixed deposit investments.
• Work with the internal billing team for invoice related matters.
• Retrieve financial reports for management and investors, ensuring timely and accurate information dissemination.
• Handle any other financial work as assigned by the Manager.
• Work scope will be expanded to take more responsibility if works full time.

Requirements

• Diploma or Bachelor degree in Accounting.
• At least 3 years for Bachelor degree holders, or 5 years for diploma holders, of full set accounting experience, preferably in the cloud-based SaaS industry.
• Familiarity with the Singapore accounting standards, including deferred revenue accounting. Experience with the US accounting standards is of advantage.
• Proactive, clear and efficient communication in English (written and verbal).
• Tech savvy, familiar with Quickbooks Online, Gmail, G-Suite and Microsoft Excel. Preference is given for strong working knowledge in Microsoft Excel functions such as pivot table and vlookup.
• Quick learner for new tools and platforms. Experience with Chargebee, Stripe and Paypal is of advantage.
• Positive attitude, independent, meticulous, efficient and highly organized, can multi-task and take initiatives to improve and automate existing processes.
• Sense of urgency and ability to meet deadlines consistently.
• Honest and trustworthy, can be trusted with confidential information.

The position is responsible for providing support to numerous groups within the IE function. He/She assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports, conducts periodic audits, and produces forecasts. He/She participates in time study and operational improvement activities.

Responsibilities:

• Gathers and analyzes data necessary to develop work measurement.
• Maintains data within operating plans to highlight conditions and areas for potential change.
• Verifies the proper application of work measurement to ensure accuracy.
• Conducts audits to identify areas and processes not in compliance with standards.
• Discusses and records non-compliant exceptions.
• Develops action plans and obtains management corrective action commitments.
• Assesses the impact of long and short range forecasts on operating plans.
• Responds to ad hoc reporting and analysis requests and utilizes various programs to compile statistical reports.
• Maintains forecasts, operating plans, and tracking spreadsheets for future reference.
• Develops annual staffing projections based on trends.

Qualifications:

• Possess at least a Bachelor’s Degree in Industrial Engineering or related fields.
• Possess at least 1-2 years of prior Industrial Engineering roles.
• Display a strong understanding of warehouse management systems (WMS)
• Prior experience in WMS migration is preferred/advantageous in this role.
• Demonstrate understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
• Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed.
• Proficient in advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.)
• Availability to work flexible shift hours, including weekends and travel (where needed)

At a glance
If you possess confident, self driven and love chasing targets that gives a feeling of adrenaline pumping , then you are the right person we are looking for !

About the role
Sales Executive are the driving force deeply connected to our market growth. And must always be active in getting sales for our company

• Must be able to Acquire and develop sales opportunities through different channels example referrals, cold calls, email and face-to-face meetings
• Follow up and close sales opportunities
• Build a lasting relationship with client and maintain the possibility of future sales
• Consult and recommend our products and services
• Constantly relay and generate feedback regarding future product improvements, strategic marketing initiatives for new and existing client

Skills & experiences required

• At least 3 years of experience in B2C sales, particularly products or services
• Experience in direct selling products or services
• Able to communicate effectively with a broad range of audiences to sell Chope’s products
• Able to build positive, lasting relationships with clients
• Analytical, detail-oriented, and conscientious
• Great interpersonal and communication skills
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Job Description:

• Manage customer’s RFQ, review quote package
• Collaborate with customers and internal resource to define requirements
• Generate accurate and detailed quote summary for review
• Apply work knowledge to improve quote formats and output efficiency

Job Requirement:

• Diploma / Higher Nitec, preferably in Mechanical or Precision engineering.
• Preferably with 5 years experiences in precision machine shop environment.
• Must be able to interpret technical drawings, BOM and GD&T.
• Review material specifications, surface coating and material pre/post treatment
• Familiar with CNC metal machining process like turning and milling etc.
• Meticulous and excellent with details
• Pleasant personality and able to communicate well with customers for their request.
• Well verse in Microsoft WORDS and EXCEL.

Job Info:

• Salary: Basic up to $3300 + AWS + VB
• Working Hour: Monday - Friday (8am-5.15pm/8.30am-5.45pm/9am-6.15pm)
• Location: Tai Seng

Job Scope:

• Utilize various communication channels including emails, phone calls, and other mediums to effectively address client concerns and resolve issues
• Respond promptly to sales inquiries from customers, collaborating closely with the operational team to facilitate order delivery
• Maintain adequate stock levels to meet customer demand
• Engage in negotiations and finalize deals, while also handling customer feedback
• Take the lead in providing operational support to sales by following up with new customers for required information and documentation
• Manage day-to-day operational aspects of order fulfillment and customer service
• Process customer orders, including price quotations, stock checks, issuing Proforma invoices, and confirming shipment schedules
• Serve as the primary point of contact for customers regarding product pricing and stock availability
• Coordinate with Logistics and Accounting departments to ensure seamless order shipments
• Prepare necessary documents such as Purchase Orders, Pick Lists, Invoices, and inventory checklists
• Generate daily, weekly, and monthly sales reports
• Stay updated on product information, pricing changes, and distribute sales materials to distributors as needed

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 7 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Ability to work effectively in a multicultural environment with IT contacts across the region.
• Demonstrating strong problem-solving skills and decision-making abilities within a complex IT network.
• Flexibility to work outside standard hours, travel, and adapt to a multicultural environment.

If you're ready to take the next step in your IT career and make a significant impact, apply now at [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Up to $6000 + Fixed Allowances $220
• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company located at Jurong Island

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

Part-time sales advisor

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
Key Responsibilities
Provide great customer experience.
Fold, hang, display, and merchandise garments to maximize selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack, and label merchandise with security tags.
Support customer purchases and returns in the register.
 

Summary:

• Basic Salary + Monthly Comms + Yearly Performance Bonus & Incentive Trip
• Attractive Annual Salary Package & Company Benefits
• Working days: Monday to Friday, office hours
• Location: Jurong East

Job Responsibilities：

• Generate leads and acquire new clients through various channels from cold calling, networking, referral
• Identify sales opportunities to upsell & cross-sell to existing clients & potential clients
• Stay informed & updated with industry trends through research and active listening with clients in order to better cater to clients' recruitment needs.

Additional requirements：

• Min 1 to 3 years' relevant experiences required
• Able to commence work within short notice

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chong Shun Kee (June)
Registration No: R1984521
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

IMI Corporation Pte Ltd, a marine company based in Jurong, has immediate employment for the following post :

SALES EXECUTIVE

Responsibilities:

• Responsible for development existing and new accounts to increase sales
• Manage new prospects and build relationship with existing customers
• Develop and execute all strategic sales plans to supply company goals and achieving sales performance target.
• Work closely with sales and operation team to ensure efficiency in the sales and delivery of products

Requirements:

• Preferred B2B Sales of experience in Marine/ Offshore or Oil and Gas
• Mechanical and Hydraulic background preferred
• Able to communicate in English
• Preferably with contacts with shipowners /shipmanagers or Oil & Gas/Offshore contacts
• Interpersonal relationship with clients
• Result oriented
• High motivated and have good conduct of behavior
• Able to work in a team, energetic, strong negotiation skill and presentable
• Preferably has own vehicle with transport allowance.

Special benefits:

• Monthly car allowance of $400.00
• Petrol card will be provided

An attractive remuneration package and career growth opportunities await the successful candidates. Interested applicants are invited to apply with detailed resume indicating current and expected salary.

Job Responsibilities:

• Responsible for the entire sales cycle.
• Actively generating new leads and develop new business opportunities.
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with existing clients
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Job Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop a rewarding sales career and to meet targets
• Preferably with 1-2 years of proven track record in corporate sales
• Candidates without relevant experience but possess the drive and hunger for achievements are welcomed
• Retail candidates with proven track record seeking career switch to corporate sales are also welcomed
• Attractive remuneration package including good basic salary, transport allowance and commissions

• Maintain and expand our present client base through sales calls, advertising, brochures and conferences.
• Provide regular feedback & highlight potential project & client.
• Identify new customers and new business opportunities.
• Develop product training, configuration and sales aids, as well as service and maintenance plans.
• Work alongside with overseas Sales and Product Managers to achieve annual sales plan.
• Update & review product pricing and establish new product.
• Closely monitor & communication with the client to get update & success on the quotation.
• To obtain market information on status of upcoming projects, jobs awarded and clients references.
• Provides marketing and new business development support globally to sales personnel.
• Conduct market research to determine market competition and requirements for existing and future products.
• Achieving annual sales target.
• Manage portfolio of customer & potential client.
• Ensure proper handling of customer complaints and provide ongoing customer service.
• To follow-up closely in monitoring the status and progress of tender submission.
• Lead, direct and motivate corporate sales team in achieving the overall corporate sales objectives.
• Execute & follow through the confirmed order process & client process.
• Responsible to uphold all company policies and insure that division facilities and equipment meet all federal, state, and OSHA regulations.
• Not authorize to sign any company documents during probation period.

Role and Responsibilities

• Develop and execute marketing and sales strategies to drive business growth as hunter role.
• Maintain and update customer and prospect CRM database to stay organized and informed.
• Identify potential customers and opportunities for market share growth through market research and analysis.
• Collaborate with cross-functional teams to ensure alignment and successful execution of marketing and sales initiatives.
• Monitor and report on the performance of marketing and sales activities, making adjustments as needed to achieve goals.
• Stay up-to-date on industry trends, best practices, and emerging technologies to inform marketing and sales strategies.

Other Assignments:

• Plan, organize, and control department activities such as costing, quotation, and tender.
• Conduct resources and manpower planning to maximize utilization and meet sales targets.
• Analyze and review customer feedback on project works and laboratory services.
• Handle customer complaints and feedback to ensure proper resolution.
• Ensure customer satisfaction through close monitoring of project report delivery.
• Study and understand market competitors' activities and laboratory testing trends.
• Plan and implement effective marketing strategies to achieve measurable sales targets.
• Answer questions concerning pricing, capabilities, and the status of samples.
• Plan, prioritize, and manage own workload, multiple tasks, and responsibilities.
• Well trained in CRM for maintaining and ensuring timely updates on project files
• Perform eLIMS platforms in daily duties.
• Review assigned accounts, client procedures, and products as necessary.
• Using ComLims for preparation of quotations
• Ensure accuracy of COA (Certificate of Analysis) and review, trend, or table results for key clients
• Support, suggest, lead, and assist process improvement initiatives.
• Participate in sales visits and cold calls to potential clients.
• Supervise and monitor samples (petroleum, water, etc.) collection and reports/certificates delivery activities.
• Perform other job-related duties as assigned by the management.

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

As a Sales Coordinator, you will play a pivotal role in supporting the success of our sales team by actively engaging in live opportunities and working on global initiatives to enhance our sales processes. Your focus will be on tasks such as data-focused presentations, tailoring pitch-decks, RFP submissions, working with cross-functional teams, ensuring alignment on deal timelines and more. You will be instrumental in supporting sales teams across markets from the top of the funnel all the way to deal closure. Your efforts will directly impact our ability to sell better, quicker, and larger deals.

Your Mission 

• Creating sales collateral, crafting compelling messaging, collaborating closely with product and pre-sales teams, and coordinating deal timelines to ensure internal alignment.

• Support the sales team on live opportunities by assisting in tasks such as creating data-focused presentations, tailoring pitch-decks, and participating in RFP submissions. 

• Supporting the sales team on key account lists and account plans.

• Collaborate with the wider sales operations team to impact global initiatives, adding resources and tools to empower selling individuals for more effective, efficient, and successful deals.

• Executing on various content and event strategies to effectively help create top of the funnel across APAC. 

About You 

• 2-6 years of experience in sales enablement role or GTM roles at an investment bank, consulting firm or SaaS.

• Able to structure pitches and sales collateral, through deep understanding of key clients, product capabilities and data insights.

• Able to extract and translate raw data into actionable insights and strategic recommendations for stakeholders. With ability to understand and write basic SQL queries.

• Excellent communication and interpersonal skills.

• Self-motivated and able to work independently with minimal supervision.

• Detail-oriented and organised with the ability to manage multiple tasks simultaneously.

• A proactive and creative thinker who can contribute fresh ideas to the team.

• Scrappy and entrepreneurial: You enjoy building and iterating, and don’t mind getting messy

Some Extra Skills That Would Be Awesome 

• Knowledge of CRM software (e.g., Salesforce) 

• Experience as part of a team selling to enterprises (multi-stakeholder deals). Part of an outbound sales motion with focus on consultative sales and account based marketing.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time

• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

• Introduce alternative forecasts when asked, based on the situation

• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans

• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.