OUR COMPANY

In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.

Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.

WHAT YOU WILL DO

• Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
• Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.
• Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
• Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
• Once you have on-boarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

QUALIFICATIONS

• University degree
• 2+ years experience in Hospitality or Hospitality Technology
• Client Centered Approach and Professional Orientation
• Self-driven, motivated over-achievers will fit well with our team culture
• Good team player, flexible and a positive attitude
• Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
• The ability to articulate a path to resolution in written English is crucial to success in this role
• We need professionals who can defuse volatile situations
• 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
  Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
  

PREFERENCES

• University Degree
• Experience with ticketing systems (Service Cloud, JIRA, etc.)
• Hotel experience in Front Office, Sales, Reservations or Revenue Management
• Ability to work under pressure

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.

Apply here

https://boards.greenhouse.io/duettoresearch/jobs/5375157

Job description

The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.

Responsibilities:

Customer Relationship Management:

Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.

Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.

Assist in identifying and contacting potential new customers or leads.

Administrative Support:

Organize and maintain sales documentation, contracts, and records.

Prepare and manage sales presentations, proposals, sales quotations, and sales orders.

Follow-up on status of Sales Quotation and Sales Orders.

Prepare and distribute sales-related reports as needed.

Order Processing:

Process sales orders accurately and efficiently, ensuring timely delivery to customers.

Coordinate with the warehouse or shipping department to track and manage order fulfillment.

Monitor, update and check sales order backlog against customer request delivery time & quantities

Resolve any order-related issues or discrepancies.

Data Management:

Maintain and update the customer database with accurate and relevant information.

Analyze sales data to identify trends, opportunities, and areas for improvement.

Inventory Management:

Assist in monitoring and managing inventory levels to ensure product availability.

Coordinate with the procurement or production team to meet customer demands.

Communication:

Maintain effective communication channels between various departments, ensuring seamless coordination.

Communicate changes in pricing, product availability, or promotions to the customers

Other Responsibilities:

- Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.

Qualifications

Bachelor's degree or equivalent experience

3+ years' experience in sales related role and or customer service

Well-organized with an aptitude in problem-solving

Strong verbal and written communication skills

• Maintain and expand our present client base through sales calls, advertising, brochures and conferences.
• Provide regular feedback & highlight potential project & client.
• Identify new customers and new business opportunities.
• Develop product training, configuration and sales aids, as well as service and maintenance plans.
• Work alongside with overseas Sales and Product Managers to achieve annual sales plan.
• Update & review product pricing and establish new product.
• Closely monitor & communication with the client to get update & success on the quotation.
• To obtain market information on status of upcoming projects, jobs awarded and clients references.
• Provides marketing and new business development support globally to sales personnel.
• Conduct market research to determine market competition and requirements for existing and future products.
• Achieving annual sales target.
• Manage portfolio of customer & potential client.
• Ensure proper handling of customer complaints and provide ongoing customer service.
• To follow-up closely in monitoring the status and progress of tender submission.
• Lead, direct and motivate corporate sales team in achieving the overall corporate sales objectives.
• Execute & follow through the confirmed order process & client process.
• Responsible to uphold all company policies and insure that division facilities and equipment meet all federal, state, and OSHA regulations.
• Not authorize to sign any company documents during probation period.

Requisition ID: R000053006
Job Location: Singapore - Jurong Island

To submit application, please click below posting link or copy and paste to a new browser:

https://chevron.wd5.myworkdayjobs.com/jobs/job/Singapore-Central-Singapore-Singapore/Process-Safety-and-OE-Specialist_R000053006

Responsibilities for this position may include but are not limited to:

Facilitate the implementation, compliance, communication, and continual improvement of the Process Safety (PS) & Operational Excellence (OE) Management program.

Process Safety

Facilitate PHA & LOPA for process units on a Cyclic schedule, Capital projects and Management of Change (MOC).

Manage the Facility's Risk Management Program, which includes the Risk Management Metrics, Bow Tie diagrams, Safety Critical Interlocks & Alarms and Risk Reduction plan.

Facilitate Safety Case, Consequence Modelling and Quantitative Risk Assessments (QRA).

Build TechSafe risk assessment fluency and competency in the organization.

OE MSC advisor (Operation Excellence Management System Cycle)

Facilitate & manage the OE Management System (OEMS).

Facilitate the OE Safeguard Assurance program.

Align with OE Leadership Team (OELT) and OE Process sponsors and advisors on the development of the OE business plan.

Provide support to line function leaders to improve the effective application of OE processes using MSC self-assessment tools.

Conduct OE field review to assess effectiveness of OE implementation and provide recommendation for continual improvement.

Build fluency and competency of the OE Management System Cycle (MSC).

Required Qualifications

Bachelor’s degree in engineering.

5 years of experience in refinery, petrochemical or chemical industry.

Strong facilitation and communications skills.

Able to work independently and a team player.

Certified PHA and LOPA facilitator will be an advantage.

Familiar with Chevron Operation Excellence Management System (OEMS) will be an advantage.

Demonstrate "We Lead" behaviors.

As part of NOV’s Corporate Regional Payroll Team based in Singapore, the role of Payroll Specialist will work alongside the rest of the Regional Payroll Team which provides multi country payroll processing and support. This role will be directly responsible for supporting the business units in Australia and New Zealand.

The Payroll Specialist’s responsibility is to ensure the timely processing of the monthly and semi-monthly payroll calendar, with an ability to work to stringent deadlines, ensuring a high level of accuracy at all times.

Working closely with our Corporate HR/Payroll team, Managers and Employees directly, to offer and maintain a high level of customer service throughout each aspect of your role in support of the business and their needs. As Payroll Specialist you will be able to adapt to changing priorities and requirements whilst exercising good judgement based on business need as well as be quick to identify critical information and respond appropriately. You will be committed to self-improvement and development.

DUTIES & RESPONSIBILITIES:

• Responsible for the full spectrum of tasks regarding the monthly and semi-monthly payroll for Australia and New Zealand.
• Ensure accurate and timely processing of payroll in accordance with local statutory requirements and regulations
• Provide day to day operational payroll support and work closely with NOV’s outsourced vendors to increase effectiveness and efficiency of payroll processing.
• Be the first point of contact for your supporting business units in handling payroll queries and updates.
• Prepare Payroll master data inputs to the payroll system, ensuring accurate handling of data.
• Provide necessary support and cross coverage to the other Payroll Specialists in the Regional Payroll Team, on overall team responsibilities.
• Perform time file reconciliation and assist timekeeper to resolve issue promptly.
• Prepare and submit accurate bank files for each payroll timely, monthly statutory files, monthly deductions payments to various external agencies.
• Submit Tax clearance for resigned, Expat and transferred employee.
• Process annual income tax submission.
• Distribution of payroll for inter-company billing and Payroll Costing report to respective ledger controller.
• Assist with balance sheet reconciliation queries.
• Preparing payroll data for SOX testing and audit purposes.
• Investigate and resolve any discrepancies in payroll, with appropriate quality checks and auditing.
• Consolidation of different payrolls in different countries
• Participate as a Regional Payroll Team member in the support of key projects & initiatives undertaken by the Regional Payroll Team overall.
• Liaise with Corporate HR & Finance as applicable with associated payroll requests and reporting.

QUALIFICATIONS

• Minimum Diploma in Human Resources / Payroll or related field (essential)

EXPERIENCE

• Minimum 4 years’ experience of working with computerised payroll systems (essential)
• Computer literacy (including good command of Microsoft Office: Excel, Word, Outlook) (essential)
• Payroll experience essential
• International payroll (desirable)
• Experience with Australia and New Zealand payroll rules (desirable)

SKILLS, TRAINING OR SPECIAL KNOWLEDGE

• Systems including ADP Payroll, Kronos T&A (desirable)
• Able to understand, evaluate and payroll data.
• Proficient in English both written and verbal.
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Able to apportion time effectively to complete tasks.
• Confident and professional when representing the company in person and in writing.
• A strong sense of customer focus (internal/external).
• Committed to self-improvement and development through the role to achieve career goals.

You will partner with the Head of Sales, to drive the Singapore sales activities of Management System Certification.

Key Responsibilities:

• Responsible for identification, assessment, business solicitation and market opportunities for sales of Management System Certification
• Work with Head of Sales on go-to-market strategies to achieve assigned revenue and profitability targets
• Support management in reviewing, evaluating and developing pricing strategies for various product portfolios
• Collaborate with Product Managers to identify new opportunities, markets, partnerships or business alliances to reach out to target customers for new services, with a focus to grow customer base
• Manage end to end sales for assigned portfolio, support quotes generation and see through sales closure
• Collaborate with the Marketing team to drive and support lead generation initiatives
• Build, strengthen and optimize relationships with clients, prospects, associations, public institutes and partners
• Position and remuneration will be commensurate depending on suitability and experience

Key Requirements:

• Bachelors’ Degree with at least 2 years of relevant experience in sales and/or business development
• Strong sales and/or business development track records and the ability to use consultative selling and management of major accounts for growth
• Experience and knowledge in Management System would be an added advantage
• Target-driven personality but with high level of diplomacy to influence management to drive through business initiatives
• Customer- centric mindset, resourceful, fast learner with strong interpersonal skills

Job Description and Responsibilities

• Promote brand awareness, identify prospective clients, and expand the clientele base for the company with focus on the construction sector.
• To establish project clientele locally and work closely with the sales team to increase the revenue channel.
• Take ownership and lead business development efforts in selected market segments.
• Work with partners & our sales team to identify the opportunity to promote the company’s products and services to meet the financial target set by the company.
• To execute plans and strategies set by General Manager and the company.
• Work with partners with key internal functions and activate current non-active customers in the company to maximise the financial target.
• Attend to sales enquiries and prepare quotations.
• Issue sales orders and delivery orders.
• Liaise with the warehouse to ensure that shipments are delivered on schedule.
• Any other tasks as assigned by the Management from time to time.

Job Requirements

• At least a Diploma from a reputable institute.
• Minimum 2 years of experience in a construction related sector.
• Proficiency in English writing and speaking in order to communicate with internal and external customers. Proficiency in Mandarin is a plus.
• Excellent negotiation skills, and knowledge of MS Excel, Words, and Powerpoint.
• Ability to initiate and implement changes, ensuring processes and internal controls are in place.
• Ability to work closely with The Management and come up with effective strategies to further grow the business.
• Ability to work flexibly, under pressure and meet demanding deadlines, as well as the ability to prioritise and manage conflicting demands.
• Excellent interpersonal, communication, and presentation skills and ability to liaise with people at all levels.

What you will do:

• Drive commercial intensity, sales effectiveness, and business growth in the Asia Pacific region covering all lines of business.
• Conduct strategic planning, data analysis, process improvement, and stakeholder management.
• Manage processes, policies and system solutions of sales performance and incentives through collaborating with regional & local sales teams, HR, Total Rewards and Finance functions, whilst supporting the sales & commercial leadership to drive continuous improvement on sales productivity, pipeline health and effectiveness to enable profitable growth.
• Primarily focus on driving execution within the Asia Pacific field businesses and be part of a newly constructed global team.
• Actively participate in the drive to create global standards, and support initiatives spanning multiple businesses.
• Report to the Asia Pacific Commercial Sales Operations Leader – Sales & Commercial Excellence department.

How you will do it:

• Lead the Commercial Sales effectiveness initiatives & cadences with Country Sales, Finance, HR teams to increase sales efficiency and effectiveness.
• Identify and develop performance indicators and measurements, define commercial KPI tracking mechanism and establish sales dashboards to ensure accountability & ownership, driving meaningful discussions during sales & commercial reviews.
• Design, deploy and maintain tracking and reporting of performance measurements via advanced data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) & robust IT systems (CRM, ERP etc.) to support sales & commercial intensity.
• Contribute to APAC & Global Commercial Business reviews with data insights on sales quota/ performance, key performance metrics, and identify trends or areas for improvement – utilizing tools/ dashboards/scorecards for Countries, LOBs, Verticals, Accounts, Digital Solutions, Growth Initiatives.
• Oversight of sales performance and incentive governance model ensuring right process & cadence in place for sales capacity tracking, sales quota setting, performance tracking and incentive payout.
• Support sales incentive plan updates with Commercial leadership team and Total Rewards experts to drive right seller behaviors to meet business goals.
• Champion APAC Commercial Operations community through commercial programs; collaborating with business & sales leaders/ operations to develop growth strategies and aligned execution, creating trusted and valued partnership with all teams.
• Lead overall communication and drive change management during process and system roll out across the region.

What we look for:

• Minimum 8 years working experiences from Industrial MNC or Management Consulting.
• Bachelor’s Degree from a recognized University in Business Management, Sales & Marketing, or Engineering concentrations required.
• Experiences in assessing, analyzing, and solving complex commercial issues, dementated capabilities of communicating the implications, facilitating problem solving, and driving consensus.
• Skillful in using data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) and familiar with Salesfore.com or other CRM systems, rich experiences of creating business intelligence dashboards through consolidating multiple data sources with simplified visualizations and capacities of automated and/or scheduled refreshments.
• Creative problem-solving skills, conflict management within different organizations (centralized matrix organizational structure).
• Ability to deep dive into data, break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations for improvement.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Strong influencing capability to integrate and work with cross-functional teams from different backgrounds, cultures, and geographies.
• Excellent presentation and communication skills, with the ability to interact at all levels.
• Fluent in English, both verbal and written.
• Agile, self-starter and can-do attitude is a must.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

With the business expansion, we're looking to hire a Singapore based Technical Sales Engineer to look after regional key accounts.

For this role, you will need to

• Build and maintain rapport with existing and potential clients, partners and other stakeholders.
• General sales leads and lead technical and commercial discussion.
• Attend regional marketing event/networking session.
• Gather and analyse on customers/competitors' activities/products/industry developments and compile market intelligence reports, work closely with product development team to fulfill client's requirement.
• Deliver product presentations to current and potential clients.

Job requirement

• Degree/Diploma in any field (engineering related major is preferred).
• At least 2 years of sales experience within engineering space, candidates with technical background are welcome to apply.
• Team player and independent, good communication skills.

Responsible for executing sales & marketing initiatives, engaging new customers, and maintaining relationships with existing accounts in order to bring in revenue for the Company.

Job Responsibilities

To achieve and/or exceed sales and profit margin targets in assigned growth location/segment/customers, key responsibilities include (not limited to):

• Development of sales strategy and implementation of the tactical plan.

• Identification of key/target accounts/industry segments.

• Building and maintaining a healthy sales pipeline, through prompt updating of opportunities management tracking and account development planning.

• Develop new customer accounts through sales and marketing activities.

• Expand sales portfolio to all existing and new potential customers.

• Supporting any marketing-related activities to improve the presence and customer knowledge of our Electrical overhead travelling cranes EOTC

• Any other duties as assigned by the supervisor.

People Requirements

• Candidates with 2 year of sales experience with industrial clients.

• Similiar Field working experience preferred.

• Diploma or Bachelor's Degree in Engineering or Equivalent.

• Field sales experience is vital. Proven ability to interact directly with a sales.

organization, understand customer needs and influence them.

• Good interpersonal and communication skills.

• Self-motivated and maintain a high level of Sales DIscipline.

Others

• Personal transport preferable with fixed allowance

• Oversea travel : Daily travel allowance

• Above $5,000.00 a month with Sales incentive

Job Description

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
• Analyze the hotel’s manpower requirements
• Coordinate with the hiring managers on the recruitment of qualified personnel, following established standards, policies and procedures
• Coordinate and conduct recruitment interviews
• Maintain good working relationships and partnerships with recruitment agencies / sources
• Organise and participate in career fairs
• Any other adhoc duties as and when assigned by the Management

Job Requirements

• At least a Diploma in Human Resources Management or equivalent
• Minimum 2 years of relevant working experience in a similar capacit; preferably in the hospitality industry
• Possibility of conversion to a full-time position; depending on individual performance
• Team player who is also independent and self-motivated
• Good communication skills and able to connect with people at all levels