• Permanent Headcount, based in Singapore
• Leading global fintech firm
• Candidates must have relevant financial services / FIG / payments background. Suits candidates who enjoy project management aspect of consulting, strategy.

Responsibilities would include:

• Act as internal consultant to business units across the firm
• Conduct industry studies and strategic research projects, carry out in-depth analysis of key businesses, and provide relevant strategic recommendations to support management discussions and decision-making processes
• Employ a systematic business analysis and strategic planning methodology to assist the company in developing medium to long-term strategic plans and managing business
• Continuously monitor and track industry dynamics and competitors’ strategies, study the industry's latest business practices and models, and propose recommendations for the company's strategic development
• Provide guidance to the business team in developing specific business plans and long-term strategies and offer research support to the business team in formulating and executing these plans

Profile of ideal candidate:

• Bachelor’s degree or above
• At least 4-7 years of working experience in consulting firm / advisory firm / fintech / investment institution, with financial services / payments background
• Strong stakeholder management skills and logical thinking, proficiency in business model and data analysis
• Experience in leading projects and engagements
• Good to have: Familiar with overseas (especially Southeast Asia, Latin America, Europe, and other emerging regions) payment and financial innovation development

If you are keen to have a preliminary chat, please send your CV directly to [email protected] quoting reference number CL/BH-19091/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

Reg No R1548449

BeathChapman Pte Ltd

Licence no. 16S8112

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.
• Bachelor’s degree or equivalent and relevant work experience
• Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

A financial institution is now expanding and now looking for an all rounded desktop support, in collaboration with Infrastructure Engineering and Global Service Desk teams, you'll play a key role in maintaining the smooth operation of the infrastructure, providing face-to-face technical support to employees and the global hybrid workforce.

Responsibilities:

• Provide Tier 1/ Tier 2 workstation and systems operational support globally.
• Manage day-to-day administration, maintenance, and patch management of systems.
• Responsible to deliver the IT infrastructure projects
• Set up and/or move PCs and laptops, maintain, and deploy current images (SCCM/Intune).
• Perform system recovery of deleted files, software installations, and respond to user questions and requests for assistance.
• Setup and test IP-based video conference sessions and audio call setups.
• Coordinate with external parties to facilitate video call sessions, serving as a senior escalation point for numerous technologies
• Take ownership of escalated support tickets, managing them from initiation to resolution.
• Proficiency in VMware (Vsphere, ESXi) and Windows Server Administration, including monitoring and performance tuning.
• Ability to multitask and self-manage efficiently.
• Experience in maintaining DNS and DHCP.
• Effective communication skills, both orally and in writing.
• Strong organizational and time management skills.
• Comprehensive understanding of the importance of security in both personal work and organizational operations.
• Self-motivated and detail-oriented, with a quick and efficient ability to learn new processes.
• Regular collaboration with team members, users, and vendors.
• Ability to lift and move various computer hardware.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with Citrix XenApp and XenDesktop administration
• Proven experience in a similar technical support role, preferably in a global corporate environment.
• Industry certifications (CompTIA A+, MCP, VCP) are advantageous.
• In-depth knowledge and hands-on experience with VMware and Windows Server Administration.
• Proficiency in troubleshooting Windows, Office 365, SCCM & Microsoft Intune, Cisco video conferencing, and core business applications.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills; ability to multitask and self-manage efficiently.
• Comprehensive understanding of the importance of security in personal work and organizational operations.
• Self-motivated with a keen attention to detail; quick and efficient learner of new processes.
• Proven ability to collaborate effectively with team members, users, and vendors; flexibility to work with a global hybrid workforce.
• Ability to lift and move various computer hardware; willingness to provide after-hours support as required.

Job description:

- Demonstrate and explain products in order to persuade customers to purchase products

- Identify interested and qualified customers in order to provide them with additional information

- Distribute promotional materials in a friendly, approachable manner

- Exhibit in-depth knowledge of our products

Leaflet flyers, hang posters and etc. to promote our product

- Maintain positive client relationships

- Report on outcome of promotional projects

Job Requirements:

- 3 to 5 years sales promoter experience in similar industry

- Experience in kitchen appliance sales a major plus

- Outstanding interpersonal skills; excellent communicator

- Self-sufficient and comfortable working independently when needed

- Incredible customer service skills

- Creative thinker and adept problem solver

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

What’s the role?

We are looking for a Mid Market Account Executive to join our highly successful Sales Team. You will use proactive and inbound selling strategies to find and close new business, and increase the customer's usage of the HubSpot platform over time. You will use your knowledge of digital transformation and change management to act as a trusted advisor and business consultant to the customer, running the sales process end to end with them.

What are your responsibilities as an Account Executive?

• Run a full sales cycle and close both new business and install base at or above quota on a monthly cadence
• Find new prospects from both inbound and self-sourced leads
• Run qualification calls with C-level executives and department leaders
• Run online, and occasionally in person, product demonstrations
• Sell through internal champions to multiple stakeholders, as well as directly to C -level
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced

Role Requirement

• 4 years + of direct sales experience in the Mid Market space with a focus in the Saas technology industry
• Prior regional sales experience ( APAC /Singapore) in the SAAS industry is preferred
• Experience in a complex selling environment
• Have presented and pitched to C-level executives on a business change
• Management of monthly and annual pipeline as well as proven accuracy in forecasting
• Goal-orientated with track record of overachieving on monthly & annual targets
• Trained and/or certified in a standardised sales method (E.g. Sandler)
• You will also have a proven ability to drive results, be resilient during challenging sales situations, have a customer-first mentality and a strong growth mindset.

How will you excel in this role?

• An understanding of how businesses grow, and confidence in advising C-level executives on growth strategies
• Genuine curiosity about business and technology
• A growth mindset and a habit of seeking feedback for self-development
• High performance in areas outside of professional work (E.g hobbies, side business, sport, creative)
• Having taken on additional responsibility in a team environment (E.g coaching, mentoring, team projects)

What are the benefits?

• Generous remuneration and stock units + uncapped commissions!
• Hybrid work environment You can choose to work from Home, Office or Flex!
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Unlimited Time Off Policy
• Private health insurance allowance & Annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Job Description

Create sales leads in order to pursue new clients through referrals, business directories and even cold calling

Follow up on sales leads that might be generated by other employees or departments within the company

Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available

Ensure customer satisfaction, retention and maintenance of sales accounts

Requirements:

Minimum O level holders

Min 1 year experience in chemical related industry

Must have class 3 driving license and posses own car

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

• Manages a team

• Achievement of sales targets set by the company. i.e. New and re-contract, Fibre and Digital TV through voice and digital support channels

• Develop effective Sales pitches based on promotion, policies, and product updates.

• Resolve escalated complaints from customers, customer service, the sales support team, and other sales streams.

• Assist customer Sales queries through different platforms primarily on video chat, Chat, Outbound, and Inbound.

• Require to meet Client on-site at times with Telco Partner for sale negotiation

• Training will be Provided

Requirements:

• At least 6 months to 1 year of experience in sales.

• Confidence in sales through traditional voice and digital sales support channels

• Customer service-oriented, target driven, and challenge seeking

• Ability to build rapport with customers and understand their needs

• Effective interpersonal skills. Able to relate well to people at all levels

• Good communication and listening skills and ability to build rapport and trust with customers

• Lively, energetic, dynamic individual with a friendly disposition

• Able to perform in a fast-paced environment and work under pressure

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Our client who is a global Chemical Manufacturer is seeking a Sales System and Operation Manager for the ASEAN market. The incumbent will be responsible for the sales system, including owning CRM (project, case management and retail) and managing commercial operations, implementing sales and process initiatives.

Key Responsibilities:

Sales Operations

• Drive operational excellence through process improvements
• Identify opportunities supporting the sales teams by effective use of systems and tools
• Assist teams to leverage new and existing technology solutions

Systems Management

• Integrate multiple sources of information – SAP, CRM, DERP for performance management
• Work on harmonization of data fields and structures
• Drive UAT and signoffs
• Evaluate and facilitate development and execution of country systems

CRM Operations

• CRM governance for region and countries
• Troubleshooting and management of CRM users
• Work alongside CRM team in conducting UAT, management Go Live and ensuring 100% usage for CRM for projects and case management
• Monitor pipeline, prospects and key accounts

COE Alignment

• Parter with global process owners and information management teams for strategic alignment of BU objectives
• Drive collaboration and communication across the ASEAN region
• Assess business needs and align training activities

Requirements:

• 10-15 years of experience in managing sales & distribution, commercial / sales operations, process management and analytics, project management
• Bachelors / Masters degree
• Strong understanding in process management, project management and sales application change management
• Prior experience in a sales position
• Prior experience across regions / in regional roles is an advantage
• Extensive Microsoft Office skills (PowerPoint, Word and Excel)
• Strong understanding of ERP (SAP), CRM and agile web/cloud-based programs
• Excellent communication, presentation and stakeholder management skills (written and verbal)
• Self-motivated, proactive, and able to work independently with minimal supervision

EA Personnel No R1980434
BeathChapman Pte Ltd
Licence No 16S8112

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences. By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Technical Support Engineer, you will be a key member of our Global Customer Support team. You will act as the first line of communication for reported issues to help rectify customers’ support issues to ensure the software product quality at the utmost levels. The ideal candidate must have effective communication skills, strong analytical and good experience in problem-solving to understand and identify technical problems.

You need to be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects. You need to be comfortable operating within a start-up environment and can make high-quality decisions at pace.

What’s the role?

• Resolving problems on the product’s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other technical issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays.
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team’s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize.
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• Generate reports to support day-to-day customer requests.
• Develop and maintain strong collaboration with the Engineering team to ensure seamless escalation engagements.
• Partner with the product team to relay customer needs, pain points, and experiences to drive product strategy, roadmaps, and prioritization.
• Proactively identifying and action on improvements in support processes, productivity, and customer experience.
• Provide advice and information to customers regarding the company’s service offerings and best practices.
• Constantly strive to identify and implement improvements to technologies, processes, and methodologies used in the team.

Who are we looking for?

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Basic knowledge of programming languages or API integrations is a plus.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover off-duty hours, weekends and holidays as required.

What’s on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Responsibilities:

• Provide sales and customer-service support

• Proactively sourcing for new sales opportunities through inbound/outbound lead (cold call,warm call, roadshow, networking events etc)

• Professionally handle high volume of inquiries and assist to provide effective solution for customers’ issues

• Proactively sourcing for new sales opportunities thru inbound lead generation and lead follow up.

• Proactively sourcing for new sales opportunities through inbound lead follow-up

• Connect with key customer contacts (external) as needed

• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule

• Liaise with internal teams such as Finance, Logistics and Marketing

• Assist in preparation & submission of relevant reports and documents to PSG Grant application

• Tracking and reporting of sales and marketing forecast

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Business Administrative/ Management/ Electrical / Electronic / Mechanical / Megatronic or engineering field

• Proficient in Windows, Word, Power Point, Excel and Access

• Able work independently and also with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Fresh can also apply as on the job training will be provided

• Good working attitude and self-motivated

JOB SUMMARY

We are seeking a meticulous and adaptable Sales Admin to manage our purchase orders and invoices. In this role, the candidate will verify customer information, issue invoices, and reply order instructions.

As a Renewal Sales Representative, you are responsible for managing and closing assigned account renewal opportunities and business relationships in pursuit of an assigned revenue quota and on time renewal rates.

We will focus on optimizing revenue from our current install base, you will love to prospect customers, and cross-sell and up-sell products, services, and cloud opportunities. You embraced accountability for proactive calling, following up, managing, and closing your assigned accounts.

RESPONSIBILITIES:

1. Manage all maintenance and renewal processes spanning; maintenance/subscription renewals and related reporting, and customer database management.

2. Provide quotation and related documents to customers to renew their hardware/software maintenance/subscription without delay.

3. Review purchase orders from customers to get renewal processed.

4. Prepare contract entry/update and invoice renewals in the system.

5. Prepare renewal summary report to Sales Manager.

6. Prepare quarterly revenue forecast report to Sales Manager.

7. Keep accurate records of all renewals in the system.

8. Must meet sales objectives such as quota and productivity requirements.

9. Maintain account team relationships and transfers leads as appropriate.

Requirements:

• NITEC/Diploma in IT Sales/Admin/Engineer or Business Administration.

• Experience in Sales administration or a similar role preferred.

SKILLS AND ATTRIBUTES:

• Excellent interpersonal and communication skills, high adaptability and positive attitude.

• A team player with determination to drive to excel.

• Excellent customer service skills

• Self-motivated with a strong drive to succeed.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

The Sales & Marketing executive would be responsible for planning, organizing, and managing the sales, marketing & logistics operations. The person would also be responsible for sales of existing products and expand consumer base by identifying new business prospects.

Responsibilities :

· Responsible for packing of orders, ensure timely dispatch and delivery through cost-effective and efficient means of transportation services

· Analyse the overall budget / expenditure for logistic and sales operations.

· Responsible for conducting market research and strategize on pricing as per market standards

· Building new business prospects and manage the existing sales operations

· Drive marketing effort on existing retail products

· Manage inventory of Retail packs as per orders received and plan for future inventory based on demand.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field