Job Description & Requirements

The main scope of the role is to provide best of class before and after sales service to new corporate clients. This is a hunter role. Basic Salary + Commission .

Responsibilities

• Provide a high level of client service by responding timely and accurately to enquiries from customers
• Grow existing accounts and continue to develop new accounts
• Able to achieve strong Customer Relationship Management standards
• Provide pre and post sales customer service which includes enquiries, quotations, invoicing and feedback.
• Arrangements of deliveries or self-collections.
• Must be able to handle crystals awards which are fragile & weighty.
• Ad hoc duties assigned

Qualifications

• Professional, self-motivated, focused and creative
• Proven track records in driving sales revenue growth and expanding new distribution channels
• Strong interpersonal, communications and presentation skills
• Ability to interact with customers of diverse backgrounds effortlessly
• Required to converse in English and Mandarin (for liaising with Chinese speaking counterpart)
• At least 5 Year(s) of working experience in a related field is required for this position.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Preferably Manager specialized in Sales - Retail/General or equivalent.
• Class 3/3A Driving license would be advantageous

If you are an achiever, team player and believe YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

How to Apply:

Include your Resume and Portfolio.

Title your email: "I Am Your Sales Manager - [Your Name]"

Send the following to [email protected]

Only shortlisted candidates will be notified.

Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Drive key sales activities in the region
• Manage a portfolio of set accounts 
• Deliver increased market penetration
•  Generate leads & convert into revenue based on financial objectives
• Organize & attend multiple regional and international events
• In Direct contact with L&L Hotels around the world
• Define strategies & action plans with key stakeholers
• Manage budget and expenditures
• Update and report accurately on all required data

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Main Responsibilities:

• The incumbent will be part of the SSEA Compensation & Benefits team, supporting the Regional C&B Manager in all rewards policies and programs for the region.
• This involve close collaboration with the markets within SSEA region (Australia, Singapore, Malaysia, Thailand, Vietnam, India, Bangladesh, Pakistan, and Indonesia) Country HR/Operations team, Global C&B COE – Talent Acquisition and Talent Management to understand total rewards priorities for these markets and plan initiatives that are relevant, keeping with regional/global priorities.
• Support in analyses of HR data, identify trends and contribute to the creation of HR insights that enable the diagnosis of business issues and enhancement of employee engagement.
• Support the delivery of the annual review, design and delivery of compensation structures, benefits and employee incentive program, job analysis processes within SSEA region.
• This role presents a broader opportunity to support the Singapore market given the strategic presence we operate in most parts of our businesses. The incumbent can expect a good level of involvement, and opportunity to drive C&B activities locally such as benchmarking analysis, salary structure review, enhancement of our benefits value proposition, and salary surveys participation.
• Work closely with finance on annual budgeting project, analyse variance and summarize budget recommendations for approval.
• Support the research and analyse salary and benefits movements, and leveraging HR metrics and data, including making recommendations for enhancements to support continuous improvement.
• Being the focal point of contact to provide advice and guidance to local HR and escalation of issues to the right channel.
• Build and develop education materials and communication strategies with relevant stakeholders to drive the overall compensation & benefits objectives.

Experiences:

• 7+ years of HR experience overall; including at least 5 years in compensation & benefits related role.
• Knowledge of leading practices and trends in Total Rewards including compensation, benefits, and HR systems.
• C&B experience ideally gained across several APAC countries with an in-depth understanding of Singapore market would be advantageous.
• Demonstrate understanding and hands on experience operating in a complex business and matrix environment whilst dealing with country specific C&B issues and requirements.
• High attention to detail and accuracy with strong Excel skills.

Other skills (Computer Skills, etc.):

• Ability to handle multiple priorities and work independently and proactively as part of a team.
• Strong project and time management skills, attention to detail is critical and able to work on concurrent projects.
• Strong interpersonal and influencing skills.
• Strong verbal and written communication skills and the ability to interact with HR colleagues, line management and employees.
• Ability to summarize, present and analyze HR data. 

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Reporting to the Regional Aftersales Manager, you will be responsible for delivering and securing profitable growth with the assigned customer accounts in the Marine Division in line with the South East Asia Sales Company targets and objectives.

In this role, you will be based in Singapore and will manage assigned customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer. 

This role is an individual contributor role and does not have team reporting to the role.

Key tasks:

• Follow established sales processes and guidelines to promote and sell Alfa Laval solution in the Marine aftersales industry;
• Analyze and understand market insights and the customers buying behaviour and make sales plans according to the business division strategy and targets, by working closely with experienced sales or sales team leader
• Look for and manage leads from the market and customers and convert them in real business opportunities in other to ensure the pipeline.
• Be active in the market and focus on making visits, meetings and interactions to customers, focusing on customer needs understanding and highlighting the value of our products and services
• Runs the operation by managing the customer grid and proactive planning in our tools.
• Develop customized proposal to meet customers’ requirement and advocate value based selling and follow through to achieve performance.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
   

What you know?

• Bachelor’s degree from recognized university, in Mechanical or Marine Engineering or related.
• Minimum 3 solid years of experiences in sales / services sales / after sales preferably in the Marine industry.
• Well-versed with development and execution of sales strategies and has also demonstrated proven track record of over-achievement in your current or previous work capacity.
• Strong with data analytics, using both offline and online channels to grow sales. 
• Proactive, service minded, strong in customer care and take quick actions.
• Self-motivated team player with strong customer focus. You should have the courage to take new initiatives and drive implementation.

What is in it for you?

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company who values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.

Job Purpose:

The Solution Sales Manager is the main interface between Tech Data and our partner community. The Solution Sales Manager is responsible for the ‘complete’ sales cycle for the relevant business partners with the view to maximizing revenue, margin, and partner satisfaction. Having internal resources for assistance, the role is to develop deep relationships with key people inside the business partner and uncover sales opportunities, while delivering ongoing value to the partner.

Responsibilities:

•With assistance from the Channels Director build and execute a call plan that will ensure maximum return from the business partner community.

•Develop a solid understanding of the product range and present an informed overview.

•Up and cross sell each opportunity for maximum margin return and differentiation.

•Understand strengths and weaknesses in the product sets from a technical perspective.

•Liaise with other divisions of Tech Data, as required, to ensure efficient customer transactions that ultimately deliver a sound buying experience for Tech Data’s partners.

•Keep CRM up to date to ensure you and the management team have an accurate view of your business.

•Ensure all quotations are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure.

•Capture and maintain all relevant data needed to sell and renew maintenance.

•Plan, design and implement outbound campaigns as necessary to deliver on agreed margin goals

•Make outbound sales calls to business partners and prospects as per call plan.

•Identify Tech Data services opportunities in conjunction with the Tech Data Technical Services team.

•Ensure all quotations are built using the company quotation tool.

•Provide Sales Support Specialist with all relevant information necessary to build and configure the ‘winning’ solution.

•Achieve and maintain sales certification for relevant product groups when required

•Ensure all partner issues are resolved promptly and seek management guidance where necessary.

•Ensure all business partners are alerted of any upcoming renewals

•Ensure the CRM is updated and used pro-actively to drive business engagements and forecasting

•Accurately forecast business with Sales Manager on a monthly basis.

•Work with Sales Support and provide support where necessary to ensure timely logging of orders.

Knowledge, Skills and Experience:

•Minimum 4 to 6 years of experience selling IT solutions in the channel required.

•Tertiary IT degree or Diploma preferable

•Relationship Building Skills

•Communication Skills

•Self-managed

•Maturity – able to work with all levels within an organization

•Strong business acumen

•Presentation Skills

•Leverage internal relationships and sell the ‘value add’

•Opportunity Closing Skills

•Technically competent

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Work location : Tai Seng

Job Type: Permanent- Full Time

• 5 days work week ( Monday to Friday 8.30am to 6.00pm)
• 0-20% performance related pay (PRP) per month
• 2% medical pay per month
• 14 days annual leave + 14 days medical

• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.

• Maintain and update employees' records for new hires, terminations, leave records, training records, etc

• Provide support to ensure effective information flow and communication among various internal and external stakeholders.

• Outreach to vendors for business procurement related matters

• Assist with payroll and collection.

• Any other ad-hoc tasks as assigned

Requirements:

• IT savvy and good in Microsoft Office

• Able to work independently in a fast-paced environment

• Able to communicate effectively with various departments

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

Job Overview

The role of a Cyber Account Managers is responsible for effectively articulating the value of Ensign Infosecurity Cyber Security offerings to commercial prospects and clients through strategic selling skills.

Duties and Responsibilities

· Involved in the direct sales process by managing new and existing accounts

· Develop and lead security account plans and strategies for each assigned account using all available resources (executive sponsors, marketing, product partners, services BU, etc)

· Drive sales revenue growth through new project identification, creation and cross-sell opportunities.

· Forecast and report activity accurately in line with the sales target allocation

· Identify major projects within the accounts and running activities to build a strong client relationship

· Serves as a key point of contact between the client and the organization

· Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs

· Craft high-level relationships within assigned accounts to win incremental product and services business

· Responsible for preparation and submission of bids documents and proposals

· Work with technical resources to present a competitive analysis, proposals and solutions to response to client requirement

Requirements

· Experience selling integrated cyber security solutions (that bring together both hardware and software products) in large or complex deal in commercial sector ($500K+) to achieve revenue/sales targets

· Validated track record of over-achievement

· Able to build and execute on an account plan with a security approach

· Adept at communicating with a largely technical audience

· Able to conduct product demonstrations

· Experience in applying solution-selling methodologies to improve corporate revenue growth

· Track record of closing both tactical and strategic opportunities

Preferred Skills /Qualities

· Good all round knowledge of Security Market in commercial sector

· Direct touch sales combined with experience working in a matrixed organisation

· Good interpersonal, communication and presentation skills

· Self starter

· High level of attention to detail

· Relevant security diploma, certifications or security vendor certifications is preferred

Job Description

Job Purpose:

The BDM is the main interface between TechData Customers and Suppliers including the end customer of the Partner. BDM is responsible for business expansion & execution of the suppliers' strategy. The BDM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization, partners and end customers. Will be responsible for handling suppliers independently clearly focusing on delivery top-class value-added services.

Responsibilities:

• Create, Develop & implement supplier/vendor specific initiatives (10%)
• Channel Partner & Vendor engagement (60%)
• Execution - Credit management, Order processing, AR Collections (20%)
• Operational excellence - pipeline management, forecasting & inventory management (10%)​

Knowledge, Skills and Experience:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at a basic level.
• Master's / Postgraduate Degree with Sales Field of Study preferred.
• Bachelor's Degree with Technical / Business field of study required.

​

Working Conditions:

• Distribution center environment may include: exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions
• Occasional non-standard work hours or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Frequent Travel Required (50%)

Responsibilities:

• Provide basic support to end-users and application teams for security tools, including installation, configuration, and troubleshooting.
• Collaborate with vendors to acquire necessary updates, patches, and support for security tools.
• Assist in monitoring security tool alerts and notifications, escalating potential issues to the appropriate teams when necessary.
• Maintain an up-to-date inventory of all IT security tools, including antivirus software, EDR, microsegmentation, and other security solutions.
• Regularly reconcile security tools inventory with active licenses and installations to identify discrepancies and ensure accurate asset management.
• Generate reports on tool inventory, license status, and reconciliation results for management and compliance purposes.
• Maintain organized records of reconciliation activities, updates, and communications with vendors.

Qualifications:

• Basic understanding of IT security principles and practices.
• Strong organizational and documentation skills.
• Attention to detail and a focus on accuracy.
• Familiarity with IT security tools and their functions.
• Effective communication skills to collaborate with internal teams and vendors.

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

The IDL Global Tech Strategic Alignment Specialist will play a key role in supporting the execution of engagement and alignment strategies and ensuring consistent messaging across various channels. This position requires a strong attention to detail, hands-on approach, strong organizational skills, a creative mind and the ability to collaborate effective with cross-functional teams across various timezones.

Areas of focus:

• Develop and produce engaging content for various communication channels and ensure content is aligned with brand guidelines and conveys key messages effectively.
• Work closely with Segment and Solution teams to gather information and insights and pull together the team’s key achievements for communication initiatives such as Newsletters, Townhalls, Webinars etc.
• Work closely with the Senior Manager to implement communication plans and strategies.
• Ensuring alignment and consistency of messaging
• Maintain and update the IDL Global Tech Intranet and content repository.
• Oversee and maintain the IDL Global Tech and Segment mailing lists, ensuring accuracy and consistency.
• Manage and update organizational charts to reflect changes in personnel, departments, and reporting structures.
• Maintain and coordinate the IDL Global Tech team calendar
• Craft compelling and engaging stories in a clear and concise manner to captivate and connect with diverse audiences (e.g. People News, Newsletters)
• Support the Strategic Alignment Lead to drive creative strategies and synthesise complex technical knowledge into Business Language, executed in creative ways to the right stakeholders

What you get to do in this role:

Job Responsibilities:

• Conduct various testing and analyses promptly.
• Analyze bulk product, in-process, raw material, or environmental samples following Standard Operating Procedures and Test Methods.
• Document results in compliance with current Good Manufacturing Practices (cGMP).
• Troubleshoot analytical methods and equipment issues.
• Participate in method transfers, validation, equipment qualification, and technical selection of QC equipment, standards, and reagents.
• Analyze assay trends, revise and update documents.
• Provide general lab support, including housekeeping, equipment maintenance, and inventory management.
• Undertake any other duties assigned by your Supervisor/Manager.

Requirements:

• Possess a Degree/Diploma in a relevant Chemistry or Science field, or equivalent.
• Have relevant work experience in a laboratory setting.
• Proficient in HPLC, Empower software, ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, TOC, Protein concentration (A280 or SoloVPE), osmolality, potency methods, appearance, and other physiochemical methods.
• Familiar with cGMP regulations.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Strategy & Operations Specialist (Singapore)

12 months fixed term contract

As the Senior Strategy & Operations Specialist, you'll work with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. You will work closely with senior leadership to ensure the organisation's efficient operation and the achievement of strategic goals.  This role is pivotal in ensuring that the organisation has the strategic communication, decision-making tools, and processes in place for clarity of direction and success.

Role:

• Craft compelling and concise internal communications aligned with company strategy
• Support senior leadership with the development and delivery of presentations for key business updates 
• Lead the organisation of important meetings, including Quarterly Business Reviews (QBRs) and team on-site, curate agendas for strategic forums, ensuring consistent communication and action-item follow-up.
• Develop and maintain decision-making frameworks to support effective information flow and decision execution.
• Manage scenarios related to budgets, asks, and justifications in consultation with leadership.
• Contribute to strategic planning processes to support effective resource allocation 
• Implement, track and prioritise a calendar of specific initiatives that align with the broader
• strategy and goals
• Collaborate with the insights & analytics teams to establish, track, and report on key performance indicators (KPIs).
• Regularly assess and compile results across areas to drive data-driven decision-making.

You:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 5 years of relevant experience in strategy, operations, or a similar role, preferably 2+ years of experience in technological industry or deep understanding of the technological landscape
• Superb written and verbal communication skills with the ability to adapt messaging to varying audiences.
• Experience in a fast-paced, high-growth environment.
• Familiarity with tools for project management and performance analytics.
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms, its creators and identify opportunities to celebrate the creator community
• Exceptional organisational skills and meticulous attention to detail.
• Strong project management experience and a demonstrated ability to drive multiple projects to completion.
• Proactive self-starter with the ability to anticipate and troubleshoot problems.
• Comfort with data analysis and experience translating insights into actionable recommendations.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.!

Responsibilities:

• Manage the strategic relationship with key accounts with a long-term perspective as well as grow, develop and expand the market share.
• Lead the sales team by setting individual sales targets and develop achievable action plans.
• Establish sales objectives by forecasting and developing annual sales quota
• Projecting expected sales volume for existing and new products
• Implements sales programmes by developing growth strategies and action plan
• Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicator and competitors
• Identifying and mapping business strengths and customer needs with increasing client base
• Managing and retaining relationships with customers
• Perform market research to understand the various targeted industries
• Work closely with products and operations team on pricing and space sourcing with carriers & airlines
• Supervise and provide guidance to the sales team by encouraging and leading the team to meet the sales targets
• Align with regional commercial team on targeted market and directions

Requirements:

• At least 5 years’ experience within a similar position in the logistics and freight forwarding industry is preferred
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient & advance in MS Office such as PowerPoint, Excel, Words etc

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Responsibilities

• Channel Establish and maintain professional relationship with key personnel in assigned partner accounts;
• Responsible for meeting assigned revenue and GP target in assigned partner accounts;
• Proactively plan joint event with assigned partner accounts to develop new sales and/or new logos;
• Manage opportunities and forecast;
• Manages potential channel conflict; and
• Drives adoption of company programs

Requirements

• Diploma/Degree in Information Technology or equivalent
• Min 3 years channel sales experience in related area.
• Possesses good communication skill and experience in selling with partners and enterprise customers.
• Experience in managing sales pipelines.
• Passionate, proactive, versatile, and self-motivated individual.
• Ability to work as a team.

Job Responsibilities:

• Manage customers on forecasting and ordering
• Analyse Price trends and forecast for account
• Follow-up on leads with new customers
• Service and maintain existing customer account
• Handle customer request and queries (e.g. short-time orders, etc.)
• Identify and respond to customer needs
• Establish and offer competitive price to customers
• Prepare and issue Sales Quotation using SAP
• Maintain inventory level for customer orders and optimise delivery
• Negotiate purchase pricing with suppliers for competitive advantage

Job Requirements:

• Possess a Diploma or Bachelor’s Degree, preferable inengineering
• At least 1 year of working experience in relevant fields
• Understand customer requirements and propose suitable solutions
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Relationship Management

JOB RESPONSIBILITIES

• Design and implement IT solutions, including hardware, software, and networking components;
• Manage and troubleshoot the organization's IT infrastructure to ensure optimal performance and availability;
• Install, configure, and maintain servers, workstations, and network devices;
• Collaborate with various Departments to identify and address IT-related issues;
• Implement security measures to safeguard the organization's data and systems;
• Provide technical support to end-users, addressing hardware and software issues promptly;
• Monitor system performance and implement improvements to enhance efficiency;
• Stay informed about emerging technologies and recommend innovative solutions to meet organizational needs;
• Create and maintain documentation for IT processes, procedures, and configurations;
• On-call support outside of regular business hours.

JOB REQUIREMENTS

• Diploma in Computer Science, Information Technology, or a related field;
• Certifications in these preferred: CompTIA A+, Network+, or Security+, Microsoft Certified: Azure Administrator or MCSA/MCSE, Cisco Certified Network Associate (CCNA), ITIL Foundation;
• Proven experience as an IT Engineer or similar role;
• Proficient in networking, server administration, and system integration;
• Strong knowledge of hardware, software, and security best practices;
• Excellent problem-solving and troubleshooting skills;
• Ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills.

Only shortlisted candidates will be notified.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MicroStrategy’s Sales Engineers (Pre-sales Consultants) have a key role in the ASEAN Region. As Pre-sales experts, our Sales Engineers are accomplished at dealing directly with clients, along with international colleagues, to help secure results for a global, market leading listed company (NASDAQ: MSTR). Our Sales Engineers work closely with our Sales and Customer Success Management organizations to provide technical solutions for our prospective and existing customers, as well as with our Product and Consulting organizations to provide customer feedback and project handover. They are responsible for designing solutions that will address and resolve a customer's business issues, while evoking confidence in our technology platform and removing all technical objections in the sales cycle.

Our Sales Engineers work in tandem with our Account Executives to understand the customers’ goals and challenges to effectively position the value of the MicroStrategy platform. They will manage the technical aspects of the pre-sales engagement, customize demonstrations and respond to technical objections, RFIs and RFP all based on the goal to prove MicroStrategy can meet customer’s decision criteria.

Our Sales Engineers are one of the most interactive groups within the customer engagement lifecycle and help to drive pipelines by supporting marketing events, content, MicroStrategy days, etc. The successful candidate will have a consultative sales approach, and value the importance of teamwork. This position is critical to the success of our Sales organization in describing and showing how we provide cost-effective solutions that deliver business value to our customers. 

You will work with our Regional Partner Managers to understand and grow the enablement level of MicroStrategy’s Partners, as well as make sure that the key MicroStrategy Partners are supported in building their business with MicroStrategy.

Your Focus

• Understand a customer’s goals and challenges through successful discovery to effectively position the MicroStrategy platform in a way that differentiates us from the competition and brings clarity to where we can add value in a customer’s architecture.

• Scope, build, and present custom demos and presentations that address key business value for our prospects.

• Take technical ownership of the sales opportunity, respond to objections and can manage most aspects of the sales cycle with little assistance.

• Handle multiple customer engagements simultaneously.

• Research, scope and respond to customer RFIs and RFPs and take initiative in sharing results with all team members.

• Supports Partners and engages with Partners of MicroStrategy to identify and define joint opportunities. The individual will provide functional and technical advice, sales training and other in-person support to Partners on an as-needed basis.

• Advance the product knowledge of MicroStrategy partners through education, training, skills transfer, and best practices.

• Stay up to date with our demo content and product positioning and be an early adopter of incorporating these changes into our product positioning.

• Confidently present and articulate the business value of the MicroStrategy platform at all levels of the customer’s organization.

• Have a natural passion for new technology, be innovative, and create new solutions with out-of-the-box thinking

• Support pipeline generation with marketing events, content, onsite MicroStrategy days, etc.

• Constantly learn and develop expertise in MicroStrategy software through product training classes and unsupervised work assignments. Uses this experience and knowledge to develop expertise in MicroStrategy software including new releases.