• 5-10 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills
• Basic understanding of the front to back of Asset Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Retail Sales Assistant, Senior

Branded fashion store at *Orchard, Vivo, Changi city point, Changi airport

· Salary: $2200 +commissions++

· Working hours: *5 Days work week *44hrs per week

To support supervisor and store manager in service and selling area
To maximize sales through providing high standards of service to the customer and product knowledge
Ensure that high standard of store presentation are maintained at all times
Incharge as Store Leader during Spv/SM’s absence

Ensure that all sales assistants within the department (s)he is in charge for implement the accurate standard of service
Make sure the merchandise on floor have stock and size availability, to attract customer attention and encourage sales

Understand Sales data accurately

Requirements:
*O/A level/ ITE/ Diploma with 2-3 years retail experiences in Singapore

*Good communications and customer service skill.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement

Please current/ previous salary and expected salary

Application Support Engineer

• Working Hours: Shift Work
• Working Location: Central
• Remuneration package: Up to $4,500 + AWS + Performance Bonus

Responsibilities

• Running on 24/7 shift level 1 application support.
• Assist in the maintenance of 24/7 applications, high-availability systems
• Identify and document user and system issues
• Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
• Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
• Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
• Conduct application testing, support client application testing, and collect and summarize test result
• Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
• Train users on applications and help them resolve application issues
• Liaise closely with business users and build good rapport
• Handle escalations and manage client expectations on an ongoing basis

Requirements

• Qualification in Computer Science or equivalent
• Experience with some programming languages(HTML,JAVA) will be an added advantage
• Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
• Comfortable working directly with end users
• Willing to work on rotating shifts including weekends and public holidays

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43278" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Our client is a MNC company, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Coordinator to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Facilitate and coordinate tasks to fulfill customers’ orders effectively
• Generate sales directives for the company’s Production Planning team
• Work closely with the company’s various departments to ensure on-time delivery
• Monitor and address customers’ feedback when required
• Verify the pricing accuracy to maintain precision
• Keep the sales order records/documentation up to date
• Maintain and update the company’s contact databases
• Offer the necessary follow-up actions to meet customer needs when necessary
• Coordinate with the company’s various logistics partners to issue permits for deliveries
• Collaborate with the company’s various departments for invoicing and delivery order processing
• Arrange the required delivery schedules efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Nitec/Diploma in any field of studies (Relevant working experience can be considered as well)
• Minimum 1 year of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

The Opportunity

• Exciting opportunity to work in Healthcare Industry (Fast Growing)
• Healthcare Operation Support
• 5 days office hour (On call support during rostering)

The Talent:

• Min 1 year of working experience in any healthcare organization or customer service experience
• A self-starter capable of working independently but also as part of a team

Job Description:

• Provide clinical support for continuity of clinical systems such as Sunrise Clinical Manager (SCM), Cerebral Plus (C+) and other clinical systems
• Gather feedback/requirements for clinical systems improvement
• Participate in clinical systems testing
• Facilitate with end -users training session
• Provide both onsite and offsite clinical support to the end-users pre and post implementation and during downtime procedures
• Provide 24 x7 on-call application support to end users through rostering

Next Step:
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.

For confidential discussion, please contact Patricia Teo (Reg.No: R1873997) at her Email: [email protected]

All shortlisted candidates will be contacted. All the best!

Responsibilities:

• Provide daily sales support and excellent customer service.
• Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
• Maintain housekeeping standards, assist in stock replenishing and inventory.
• Assist store manager/supervisor in other duties assigned.

Requirements:

• At least 1 year of experience in retail sales/customer service.
• Have a passion for serving people, able to work on weekends and public holidays
• Proactive with positive attitude and team work spirit.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

Your new company:

Our client is a well known multinational financial institution that is known as a market leader both in Singapore and internationally.

Your new role:

Due to growth, our client is looking for a Senior Investment Advisor to work closely with Relationship Managers within the high-net work client base. Responsibilities will include providing bespoke and relevant investment advisory services as well as participating and facilitating webinars to be able to benefit the client's wealth management journey.

What you'll need to succeed

You'll be a degree holder with experience in a similar capacity and a knowledgeable understanding of key investment products. Ideally, you will have a good command of Bahasa Indonesia so you are able to support various key markets and be able to collaborate effectively with a strong sense of accountability.

What you will get in return

Working with this large organisation, there are many opportunities both internally and globally to ensure you are challenged and continue to grow. You'll be able to bring your true self to work in an environment where ideas and innovation are encouraged.

What you need to do now:

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to me at [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Personnel Registration No: R2094213 | EA License No: 07C3924 | Company Registration No: 200609504D

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Medical Sales Representative to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Engage in the promotion and sales of medical equipment/products to Hospital and Healthcare facilities.
• Build, maintain and improve relationships with Key Opinions Leaders (KOL) and customer.
• Manage any exhibitions and seminars as directed by company.
• Conduct product presentations, training sessions, and evaluations for both existing and new products.
• Provide comprehensive quarterly reports encompassing market insights, competitive analysis, promotional initiatives, and evolving customer requirements.
• Oversee the complete product life cycle, managing various models and SKUs.
• Responsible through strategic product positioning and analyzing against key competitors to executive brand management events/activities.
• Collaborate with the Manager to devise effective launch strategies for new models.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Sales Engineer | Energy Solutions | Industrial Battery Product | Clementi

Working Time: Monday to Friday, 8.30am – 6.09pm
Working Location: Pandan Road (Nearest MRT: Clementi, company provide one way transport)
Salary: $2500 – 3400 + Transport allowance: $1170/mth + Mobile reimbursement: up to $150/mth + commission

Responsibilities:

• Manage existing accounts & source for new customers
• Preparing of sales quotations/tender
• Product and technical consultation to customers
• Meeting customers to discuss sales and technical issues when necessary
• Site presentation of company’s product to client
• Co-ordinate with production department to ensure timely delivery

Requirements

• Possess at least 2 years of sales related experience in industrial sales or battery product related sales experience is preferred.
• Diploma / Degree holders in Electrical/Electronics/Mechanical is preferred.
• Possess own vehicle is an advantage.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Your new company
Our client is a leading established financial advisory firm with a wide range of products and services. They have firm partnerships with various international fund house as well as investment platforms and international banks.

Your new role

This role is a high profile position where you will play a pivotal role in expanding the agency and company's presence. Responsibilities include developing and implementing strategies to drive growth and profitability, collaborating with cross-functional teams to drive revenue growth as well as identifying new business opportunities while developing relationships with key stakeholders. You'll have the opportunity to expand your skills by recruiting for the team as well to ensure a high-performance environment.

What you'll need to succeed

You'll be a highly motivated and ambitious individual who is driven towards exceptional performance to join a dynamic management team. You'll have a proven track record of successful sales ideally within the industry but will consider strong candidates who have varying sales backgrounds as an ability to adapt to dynamic market changes as well as a strategic mindset to drive sustainable growth is a key priority skill.

What you'll get in return

You'll have the opportunity to work in a fast-paced environment whilst learning along the way with like-minded, ambitious individuals within an established organisation that has seen expansive growth and success since conception. You'll have established career paths where you can choose which can focus on team sales and targets or be responsible for business growth depending on your preference and skill set.

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to me at [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Personnel Registration No: R2094213 | EA License No: 07C3924 | Company Registration No: 200609504D

• Create of job orders and process customers order
• Answering client queries about product specifications and uses.
• Maintaining client relations.
• Coordinate sea freight shipment.
• Updates the outstanding trading sales and purchases.
• Preparing document quotation, performa invoice ,sales contrats,commercial invoices,packing list certificate of origin.
• Preparing letter of credit,and other related bank correspondences.
• Receive customer order, handle customer payment and liaise with customer for shipment confirmation.
• Undertake any other assignments, which the management may request from time to time
• A candidate should possess a positive mindset and a proactive "Can Do" attitude.
• Having knowledge of the shipping line would be advantageous.
• Applicants without prior experience are welcome to apply.

GenAI Product Ops Specialist (Intern)

About Us:

The HyperGAI founding team has been pioneering in the field of artificial intelligence, especially for Generative AI areas including multimodal generative AI, foundation models, large language models, NLP, computer vision, deep learning and machine learning. At HyperGAI, our team is committed to advancing the frontier of multimodal GenAI techniques and developing GenAI technologies and products to empower our users and customers.

We are looking for a GenAI Product Operations Specialist who can lead and execute operational tasks related to user and content for generative AI products, such as building prompt pipelines and developing prompt engineering processes that will power our AI products.

Duties & Responsibilities:

As a GenAI Product Operations Specialist, you will assist with the following duties:

• Creatively design and refine text prompts to make our AI models execute a variety of tasks reliably and efficiently, including generating images and videos
• Test and evaluate the performance of prompts to ensure that they are producing the desired results
• Document and share best practices for prompt engineering and related tasks with the team
• Engage the community, provide customer support and gather feedback from users
• Collaborate cross-functionally with product, engineering and research teams to design prompts/solutions that meet the needs of our users
• Keep up with trends and updates on AI technologies, seek market opportunities and learn from other players in the market

Requirements:

• Penultimate year university student pursuing communication studies, marketing, advertising, or arts & design
• Some past internship experiences in tech startup environments, preferably in gaming, social media, marketing, advertising, arts & design, product/user operations
• Display evidence of good English copywriting and/or creative design skills
• A good understanding of cultural and linguistic nuances in different countries
• Familiarity with and willingness to learn about the rapidly-changing AI technologies
• An excellent communicator who is able to create high quality documentation and lead knowledge-sharing
• Ability to work independently with minimal guidance and work effectively as part of a dynamic team
• Bonus: Have experience working on prompt engineering projects

Our client is from Medical Science Industry. They are looking for a Inside Sales Executive to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities

• Oversee RFQ processes, encompassing negotiation and assessment of supplier quotes.
• Proactively seek and assess potential new suppliers or alternative product sources.
• Analyze and formulate strategies for designated projects, focusing on cost savings, risk management, and process enhancements.
• Cultivate and sustain supplier/customer relationships to ensure reliable delivery and value generation.
• Evaluate and track suppliers' performance regularly.
• Identify sales prospects through research and identification of project opportunities, actively seeking new accounts.
• Expand accounts by reviewing customers' purchase history and recommending related or new items.
• Generate quotations in the system and aid in documentation for product approvals.

Requirements

• Min Diploma in Business or any relevant field
• Experience in Inside Sales will be an added advantage
• Experience in Medical Science related industry will be an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

• Degree/Diploma in Electrical/Electronic/Computer Engineering/Information Systems or related discipline with minimum 3 years relevant experience.
• Atleast 1 year technical hands on experience on AWS Cloud and Redhat Enterprise system implementation and support.
• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes.
• Manage the system patching and security hardening implementation.

Skills Required:

• Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

NOW HIRING - JOIN OUR TEAM

FULL TIME

--------------------------------------------

JOB DESCRIPTION

Retail Sales of Furniture

Oversee and Operate Retail Showroom

Manage online and offline platform

JOB REQUIREMENT

Commit to 5 days work

Able to work on weekends

Fluent in English

Good Organisation Skills

Prefable with Sales / Cashering Experience

Flexi Work Location

Whatsapp application to 91806877

Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.

Role of the IT Support:

• Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
• Stay informed about new technologies within company guidelines.
• Ensure high availability of systems, enhancing efficiency through continuous process improvement.
• Demonstrate a strong understanding of information security principles and practices.
• Deliver solutions for new requirements and address technical issues in existing systems.
• Oversee projects end-to-end, collaborating with teams across different time zones.
• Perform ad hoc duties as assigned.

The Ideal Candidate:

• Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
• Effective team player with the ability to work well with remote team members.
• Extensive technical services experience, including technical operations, solutions, and standards.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Advanced decision-making and problem-solving skills, adept at navigating obstacles.
• Organize and manage local projects to completion.
• Stay updated on technology trends driven by a deep-rooted personal interest in technology.
• Detail-oriented while maintaining focus on the big picture.
• Thrive in fast-paced and rapidly changing environments.
• Handle difficult personnel situations with discretion, professionalism, and respect.
• Collaborate effectively with IT leadership across the region.

What's In It for You

• Join a world-class team.
• Work with the latest technology used organization-wide.
• Enjoy a fun, fast-paced work environment with numerous perks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
• Minimum of 3 years’ experience in IT.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proven experience in IT support roles, preferably within the advertising and media industry.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with industry-specific software and tools used in advertising and media production is a plus.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience with Windows and MacOS operating systems.

The primary role of an IT Support Engineer with our global company, Human8, is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.

The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.

We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.

Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.

You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.

With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.

Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).

Responsibilities

• Supporting our end users on hardware and software used at Human8.
• Maintenance and setup of end user devices (Windows & Mac).
• Managing the service desk.
• Creating documentation and training materials.
• Management of Office 365 and other licenses.
• Stock and asset management.
• Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
• Deploying new software.
• You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
• Contact & follow-up with external suppliers for hardware purchases.
• Asset management and stock management (including wiping and disposal of devices).
• Monitoring of the IT environment.
• You can do magical things with scripting (small office automation tasks).
• You make and maintain procedures and other documentation.

Qualifications

• Bachelor in computer science or higher (or a proven track record in IT).
• Remote working techniques: Citrix, VPN, Remote desktop…
• You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
• Other relevant skills: Nessus, Qualys, antivirus, …
• Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.

Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):

• Good knowledge of software deployment automation and unattended installs
• Knowledge of IT networks, systems & security
• Security operations mindset

Excellent knowledge of Microsoft products and related services:

• Windows 10, Windows Server
• Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
• System Center Configuration Manager
• Office 365 management and migrations
• Azure or cloud environments
• PowerShell scripting

You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!

Benefits & Perks

• Local perks & benefits
• Global hybrid working culture
• Diversity & Inclusion initiatives
• Team bonding events

About Human8

We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change.

Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eÿeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People.

We unite a creative, smart and ambitious group of +900 people across 23 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.

Sales manager/Sr. Sales manager (Public Sector)

Location – Singapore

Permanent role

The company is growing exponentially and is looking to hire a sales professional to sell ICT solutions to Government clients.

Responsibilities:

• A hunter role, able to identify opportunities and work out a market strategy
• Own a client portfolio and manage the sales process end to end.
• Develop an Account Plan for each account, then drive the execution of that plan to success
• Conducts account planning and proactively seeks to bring innovative ideas and approaches to the account strategy for quarterly review
• Identifying and mapping business strengths and customer needs
• Prospecting, building the pipeline and selling NTT DATA solution to enterprise clients
• Engage with C-level prospects to position NTTDATA enterprise value proposition and key player in deal to closure
• Provide pro-active, trusted thought leadership to target accounts
• Orchestrate internal teams to collaboratively build Joint Vision Roadmaps outlining the value that NTTDATA will deliver and the investments the client will need to make
• Generate new sales opportunities, and work with the technical solutions experts to create innovative and compelling proposals.
• You will be responsible to qualify, participate and take lead in Government tenders.
• Work together with internal and external stakeholders to achieve the objectives of the company as a whole
• Prospect, educate, qualify and develop opportunities in existing and new key accounts to identify profitable revenue streams.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion

Requirements:

• University degree/business/engineering school or similar tertiary qualification
• 5+ years of experience in ICT solutions to public / government clients with key strengths on IT solutions.
• Comfortable in contract negotiation, deal forecasting and articulating organisation's capabilities to customers
• Strong business acumen and work independently
• Positive mind-set, result-oriented, high level of initiative and integrity

Only shortlisted applicants will be contacted.

5-10 years of hands-on application management experience, preferably in the Asset Management business

Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Basic understanding of the front to back of Asset Management operations

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Position: Sales Executive/ Manager

Across Singapore – Singapore

Responsibilities:

Our growing company is seeking to hire a Sales executive/ Manager.

You will be in charge of managing organizational sales by developing business, meeting planned goals,

and achieving sales target.

In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role and in fitness industry field are bonus.

Requirements:

1. At least 3-5 years of working experience. Fitness industry experience is bonus.

2. Experience in planning and implementing sales strategies.

3. Experience in customer relationship management.

4. Experience leading a sales team.

5. Dedication to providing great customer service.

6. Excellent written and verbal communication skills.

Only Singaporeans and PR

Salary Package:

$4600 ~5800 (Basic Salary+ Transport Allowance +Commission/ Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Interested applicants are invited to write in or email with detailed resume, stating current and

expected salaries to: [email protected]

Key Skills required:

- IHS Markit EDM solutions
- MS SQL Database knowledge
- Windows NT batch, Tectia SFTP scripts skills
- Asset Management Business functional knowledge

Job Objectives

• Bank Technology and Operations (GTO) in Singapore is looking for an experienced Production Support to join its support team
• To provide proactive, timely, effective and efficient support to the business users
• To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
• To own issues and projects, and work with the various teams to develop solutions for the users
• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

• The Production Support person is responsible for managing the Enterprise Data Management for Bank’s application including web GUI, SQL database and Tectia SFTP batch scripts.
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

• Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Asset Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Responsibilities:

• Maintaining daily financial records and ledgers.
• Collaborate with external accounting vendors to manage monthly, quarterly, and annual financial reporting for the hedge fund manager and its potentially affiliated single-family office.
• Work with external compliance and accounting vendors to prepare periodic MAS reporting.
• Coordinate with various parties and assist in the annual audit process.
• Handle GST and other tax filings.
• Address internal management requests for customized financial reporting.
• Potentially assist with tax calculation and analysis for multiple tax jurisdictions.
• Perform other related duties as assigned.

Required:

• Bachelor's degree or above in related areas.
• Preferably 1-3 years of relevant experience in public accounting.
• Bilingual proficiency in English and Mandarin.
• Proficient in MS Office.
• Strong interpersonal and communication skills.
• Ability to work independently as well as a team player.
• Professional work ethics and high integrity.
• Experience in QuickBooks is a plus.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only(Betty)

Business Registration Number: 201735941W.

Mon to Fri office hours

hybird work arrangement, 3 day office, 2 days WFH. 3k, max 3.2k + 1 month completion bonus

1) After-Sales Services

• · Correspond with clients by phone, email or facsimile for projects and other related matters.
• · Key contact window for client’s procurement group for spare parts and supervisor requirement.
• · Work as an overall account manager for the assigned client/s.
• · Review commercial contract terms & conditions
• · Prepare quotes and PO, both technical and commercial.
• · Responsible for following the rules assigned for determining margin and other considerations.
• · Be proactive in liaising with customers/vendors, procurement and engineering department to prepare quotations, etc. for after-sales services.
• · Arrange & attend meetings with in-house engineers, sales persons, etc.
• · Coordinating with client & accounts team for timely preparing and processing of invoices. Responsible for tacking invoices and timely payments.
• · Timely reporting of business activities and sales forecast to business group.

2) Data Management

• · Record keeping of all the technical communication, history of equipment, Changes & upgrades
• · Enter data and maintain project records and files
• (Mainly in electronic copy, including hard copy)

3) Administrative Support

• · Support group leaders for carrying out administrative jobs, such as record keeping, taking notes and providing MOM, arranging for travels etc.

Min Diploma and above

No experience needed as training will be provided.

Interested candidates, please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Job Scope

Leads the regional Service and Customer Support needs of customers served. Develops and drives the service business to exceed annual revenue and profit targets. The role will involve direct management of the ICOS and SPTS service support resources and coordinating support from other support orgs to ensure a positive customer experience for Packaging Channel customers across all product lines.

Customer Service

• Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
• Handles all facets of customer retention and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Coordinate factory support as required (BU, Product Support, Logistics, Sales, etc.)
• Manage local critical issues

Business / Finance

• Forecast and help manage yearly business revenue
• Plan, budget, and manage expenses to enable a balanced profitable service business
• Supports customers and promotes relevant CIPs and product improvements
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Work closely with Account managers in the channel to drive P&S objectives (Product and Service)

General

• Analyzes operational processes, escalation procedures, and performs training gap assessments by finding opportunities for service delivery improvements and benefit to the customer / clients
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status updates, production, delivery and billing inquiries
• Develop a solid understanding of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Ensure all employees receive and maintain proper training
• Conduct performance reviews and appraisals for your team.
• Set clear goals for the team that support overall account goals and objectives
• Promote and role model safety in the workplace
• Adhoc special projects and tasks as requested by Management

Qualifications and Essential skills:

• Minimum Bachelor’s Level Degree and work experience of at least 10 years
• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Effectively communicate through writing and presenting in front of Senior Management
• Expertise in critical thinking and leadership with proven abilities in relationship management.
• Ability to work in a fast-paced environment on multiple tasks simultaneously
• Basic financial and budget management skills
• Ability to travel >25%