This is a 2-month short term assignment from our Zurich office to Singapore branch to train the local team as part of the Global Control Centre setup to cover the night shift (Zurich time) to provide support services (e.g., for software, hardware, end user devices, networks) and monitoring capabilities to ensure continuous access to IT services and Live Cycle for End Users, with the following key areas of focus:

• Operational monitoring and support of the central and decentralized applications (IBM z/OS mainframe, Unix, Windows etc.) in the IT Control Center
• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination with Switzerland HUB to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions
• Global collaboration with L2 and L3 responsible of the critical applications

Professional and Technical Requirements

• Mainframe z/OS experience as Operator
• Experience with OPC (z/OS scheduling tool)
• JCL, Batch Scheduling
• AWA scheduling tool experience is a plus
• ITIL basic knowledge
• Experience in a similar role (1st-Level, 2nd-Level and/or Onsite) and in troubleshooting general IT issues

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

• Global Company
• Regional Exposure

About Our Client

Our client is a reputed French group that has been a committed international player for over 60 years.

Driven by a collective energy, their 8 areas of activity (Food Industry, Agrosupply, Feed Phosphates, Magnesium, Plant Nutrition for the General Public, Packaging, Algology and Renewable Energy) invent sustainable, high added value solutions that serve a shared ambition.

They count 10 000 employees globally and now growing one of their division in Singapore focusing on Magnesium chemicals. They are an expert in the commercialization of magnesium products for the agricultural, industrial and environmental fields.

Job Description

• Develop and expand the business in the SEA region.
• To understand and monitor the market (technical development, competition, potential clients, raw material cost, regulations)
• Maintaining and developing the client portfolio by working closely with your network.
• Negotiating commercial contracts to achieve a successful supply to your customers with optimal results.
• Overseeing the full order and delivery process to create the best service to your customers.
• Professional reporting to management.

The Successful Applicant

• About 3 years of experience in Chemicals Sales, with at least 1 year of regional experience
• Ability to sales technical products
• Willingness to travel to meet customers across SEA
• Good presentation skills and able to manage key stakeholders during negotiation

What's on Offer

This is an opportunity to join a massive group, and to own a region for yourself! You will be given autonomy and will be entitled to commissions.

Job Description & Requirements

GENERAL MISSION

1. Manage sales targets for hotel accommodation
2. Work on existing client data base and source new clients
3. Promote F&B and private events for Restaurant by the pool side
4. Manage and service client bookings and expectations
5. Work with the S&M team to achieve monthly targets for accommodation and F&B revenue
6. Coordinate with hotel operations client requests and follow through.

RESPONSIBILITIES AND MEANS

• The individual person will be responsible for their coordinating duties as well as administrative functions.
• Maintain and ensure the smooth running operation of all his/her accounts within the commercial section in consultation with the Director of Sales on all matters.
• The individual performs his/her duties within the teamwork defined by the group and hotel norms and by internal regulations as specified by the Director of Sales.
• Ensure all emails correspondence for the entire sales team (DOS + Sales Mgr.) are replied to within the same day; i.e. answer all sales emails during times of the sales team away on sales calls.
• Attend to all incoming sales telephone calls and action accordingly.
• Assist in the packing of materials when required, e.g. Hotel brochures, sales kits. Etc.
• Organize regular client visits in accordance to a predetermined plan.
• Organize and assist with Hotel Site Inspections and Entertainment when required.
• Prepare a tentative monthly schedule record all sales and other related activities for the preceding month.
• Assist in drawing up the marketing plan annually with the Director of Sales by providing market, clients and competitors intelligence.
• Assist the Director of Sales & Sales Manager in completing and submitting “M.I.S. Report” to Accor MIS office, relevant Corporate & Travel Agents production reports, analysis reports on a monthly, quarterly and Yearly basis
• Assist the Director of Sales in issuing Corporate Agreements and Travel Agents Contract Rates to be issued in a timely manner and approved by DOS and GM prior.
• Ensure that all feedback from guests are reviewed and investigated with Director of S&M, then follow-up is action taken.
• Provide reports / analysis for sales as requested by the DOSM

Interested applicants are to send their resume to Director of S&M to Mr Ken Leow --- [email protected] and HR --- [email protected]

About Beecroft Veterinary Hospital

Beecroft Animal Specialist & Emergency Hospital has been established since 2021 and offers a 24-hour emergency and critical care service as well as specialist services in surgery, neurological, internal medicine and exotics. Our team of caring and compassionate staff offer advanced level care to all veterinary patients big and small. We are located in Alexandra and have easy access to Labrador Park MRT and Alexandra Retail Centre shopping mall.

Have you always been an animal lover and dreamt of working in a veterinary hospital? We are looking for an MRI-trained, experienced radiographer to join our veterinary team. Our hospital has a full-time veterinary neurologist and specialist surgeon, creating a consistently busy caseload of patients for imaging. Candidates must also be willing to rotate in CT and X-ray imaging duties. The candidate must be able to do all general MRI scans, including standard body and brain imaging at a competent level. The candidate should also be confident to run imaging for CT and x-rays. Minimum 3 years’ experience in MRI in human hospitals is advantageous. Apart from MRI work, the candidate is also responsible for daily quality control and scheduling of preventive maintenance for the MRI machine. There will also be other ad hoc duties expected. You will always receive full assistance from experienced veterinary nurses and do not require any prior animal handling or veterinary experience.

Working Hours

Mon - Fri: 9-6pm

Sat/Sun/PH: rotation for on-call with OT pay

If this sounds like your dream job, we invite you to submit your application with your CV to [email protected].

We regret that only shortlisted candidates will be called for interview.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

We are in search of fit and capable individuals to join us.

What do we mean by fit and capable?

1. Physically fit as this position will require lots of walking the dogs.
2. Physically fit as there will be lots of cleaning involved - upkeep of our hotel.
3. Mentally fit as you will need to be vigilant and also be able to adapt to changes.
4. Capable to work independently as well as in a team.
5. Capable of showing initiative.

You must have a passion to WORK with dogs. Cleaning up when they pee, poo or puke is a MUST!

Learning, teaching and bonding with them is the BONUS!

If you are looking to PLAY with dogs, DO NOT apply.

If you have applied previously, DO NOT apply again.

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.