THE ROLE

Handle cargo operations including quantity & quality control, vessel operations, vessel vetting, instructions on loading/discharging/ inspections, demurrage management, cargo insurance matters, checking letter of credit and related troubleshooting
Blending operations, blending component evaluations, instructions on blending/ inspections, inventory management & projection, knowledge in cargo sampling & testing, related documentations and related troubleshooting
Record/ update the database related with the above transactions
Other ad hoc duties

REQUIREMENTS

Bachelor’s Degree from a recognized university
5-10 years of hands-on experience in cargo and vessel operations in an oil and/or gas trading company
Knowledge in Maritime law
Excellent skills in Excel are preferred

Position Overview:

You would work closely with the Operations Team and act as the point of contact to process transactions across asset classes, perform custodial and securities services operations, in both traditional and digital formats. In addition, you are expected to develop and process operational controls to ensure that the risk environment for operations in well managed.

Furthermore, you will need to participate in both business and technology projects as the SME of operations to perform business analysis across a variety of operational processes and systems. In addition, to assist the rest of the departments with day-to-day administration of operational activities and obligations.

Principal Duties and Responsibilities:

Trade Processing

• Trade Execution and Settlement: Execute and monitor trade instructions for various securities, including equities, fixed income, derivatives, and mutual funds
• Trade Confirmation: Match trade details and provide trade confirmations to clients promptly
• Reconciliation: Perform daily reconciliation of trades, payments and positions between internal systems and external counterparties to ensure accuracy and consistency
• Reporting: Generate accurate and timely reports for internal and external stakeholders

Securities Service and Custody Operations

• Custody Operations: Manage the safekeeping and administration of both traditional and digital assets on behalf of clients.
• Processing: Ensure accurate and timely delivery and receipt of securities in custody
• Corporate Actions: Handle corporate actions related to the assets under custody
• Reconciliation: Perform reconciliation of holdings and transactions in client accounts accurately and timely.

Others

• Client Service: Provide timely and accurate information to clients on trades and resolve an issues or concerns
• Risk Management: Ensure all trades comply with regulatory and risk policies. Manage risk register for Operations and perform risk control self-assessment to ensure effectiveness of operations controls.
• Documentation: Maintain accurate and comprehensive records of all transactions.
• Process improvement: Identify and implement process improvements to enhance the efficiency and accuracy of operation processes
• Change Management: Act as SME for Operations in projects to ensure effective and scalable operational flows are set up and reviewed prior to launch of business or system changes
• Audit: Act as point of contact for internal and external audit and reviews.

Qualifications & Skills:

• Bachelor’s Degree in Banking/Finance or equivalent.
• Experience in middle office, trade processing, securities services operations preferred.
• Have good knowledge of trade lifecycle across asset classes, including structured products and funds
• Knowledge of digital assets and security token offerings preferred
• Knowledge of AML-CFT/Anti-bribery and Corruption Compliance and Sanctions
• Strong critical thinking and problem-solving skills
• Strong time-management and organizational skills with ability to prioritize tasks.
• Excellent relationship building, stakeholder management and communication skills.
• Highly motivated and tenacious individual, with a proven ability to take initiative and work independently and within a team.

About IMAPAC:

IMAPAC stands as the ultimate provider of comprehensive live conferences/exhibitions, biopharma data, and digital marketing solutions tailored for the worldwide biopharmaceutical industry. Our primary goal is to champion the full spectrum of services offered by global biopharmaceutical organizations and research institutes.

Focused on strategic regions known as R&D hubs for biologics, biomanufacturing, and biotechnologies, our conferences and digital marketing services are finely tuned to meet the unique requirements of each area. Recognizing that different regions have distinct needs, we meticulously craft events that cater to the specific demands of biopharmaceutical companies across Asia, Europe, and the UK.

About the role - Operations Executive

If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

This is a great opportunity for someone to join the team and learn the ropes of exhibiting and organizing a wide variety of conferences around the APAC and Europe regions.

Key Responsibilities:

· Experience planning and internal project management - Devise the experience plan with project team and implement it accordingly.

· Brainstorm and implement the event experience plan

· Conduct briefings to internal staff before any event

· Ensure IMAPAC presents a high-quality event on the day and continually work to improve our standard of service

· Ensure highest level of hosting events – for registration, presentation and staging, conference content and delivery, catering, special events and entertainment

· Create and review attendee lists (speakers, guests, delegates, sponsors/exhibitors) and all name badges are 100% accurate

· Help speakers, sponsors, exhibitors with the contact system

· Maintain event costs are contained and accurately managed without compromising quality of service and customer experience

· Minimise and keep accurate records of all costs: technical, speaker, venue, AV and documentation

· Submit and file all invoices

· Acquire quotes for new suppliers

· Allocate accurate operational costs in event budgets monthly; post-event budgets by budget date (get all input information/invoices before deadline)

· Timely revise experience expenditure budget according to revenue

· Achieve 100% delegate, sponsor and exhibitor payments at event – present invoices, disallow non-payer access, consistently communicate with GM

· To take up any ad-hoc task as and when required by the business

Requirements:

· Excellent communication, persuasion and negotiation skills

· Ability to manage multiple projects, both tactical and strategic in nature – achieving both time and budgetary deadlines.

· Ability to handle stress, show resilience and adapt to changing market trends and quick to learn

· Persistent and disciplined

· Creative in problem-solving

· An excellent communicator who can voice out their thoughts

· Positive attitude, cheerful and confident personality

Why Choose Us:

· Positive work culture focused on diversity and innovation.

· Opportunity to make a profound impact on the biopharmaceutical industry.

· Shape meaningful networking opportunities within the biopharma space.

· Competitive remuneration and travel opportunities.

If you're ready to take on a challenging and rewarding role as an Operations Executive and contribute to the success of our industry-leading conferences, we invite you to join us at IMAPAC. Submit your application today and be part of our journey to drive innovation and positive change in the biopharmaceutical sector.

• Breaking of incoming consol documents
• Data input and generating of arrival notice, delivery orders and billing
• Email correspondence with consignee and overseas agents
• Liaise with delivery driver / 3rd party contractors for import deliveries
• Ability to communicate with customs and respective government agencies over controlled import goods
• Proficient in Microsoft Office
• Ability to work under pressure and in fast pace environment

Roles & Responsibilities:

• Assist in drafting and review of relevant oil product and/or crude contracts in a timely, accurate and efficient manner;
• Work closely with Finance department and counterparties on negotiation of LC terms prior submission of final draft for approval;
• Responsible for following through on the execution of the contract. Monitor and coordinate the entire cargo delivery by working closely with counterparties, ship owner, surveyor and shipping agents to help manage and mitigate cargo and shipping operational risks;
• Responsible for maintaining good relationships with cargo surveyors, insurance companies, shipping agents and counterparties to ensure smooth, efficient operations and add value to contract execution; Source market intelligence and share among team members and Traders for better decision making;
• Responsible for recording and maintaining relevant operational data, including but not limited to data entry and processing in the internal system (CXL), and initiating contract approvals and payment approvals in the OA system;
• Responsible for management of storage tank(s), including but not limited to the drafting and review of storage and inventory management measures, the execution of relevant contracts and agreements on storage leasing, the appointment of inspection companies to inspect the cleanliness of storage tanks, berth scheduling and planning, monitoring and management of stock quantity and quality in and out of the tanks, storage insurance, and oil blending operations if any;
• Assist in conducting due diligence checks on the company's investment opportunities in storage tanks, terminals and pipelines etc;
• Other ad-hoc tasks as assigned by the Head of Operations.

Requirements:

• Bachelor in related field or equivalent;
• Min. 3 years relevant working experience in oil related/ energy trading, preferably in commodities trading companies；
• Excellent organisational skills and networking skills, and enjoy developing and maintaining strong relationships with key stakeholders;
• Good ethics and professional conduct, and with strong sense of responsibility and teamwork spirit;
• Good organisational, time management skills and stress tolerance with proven ability to manage multiple priorities;
• Excellent command of English and Chinese languages (as the position needs to frequently communicate with English/Chinese speaking stakeholders verbally/ in writing as well as to prepare and proof-read English/Chinese official documents and presentations whenever appropriate).

Our client provides advanced instruments and systems designed for high performance across various industries.

• Connect with prospective clients to provide tailored semiconductor solutions.
• Manage the entire sales process, from prospecting to after-sales support.
• Liaise with global teams and R&D to tailor solutions to customer needs.
• Drive growth by exploring industry trends and opportunities in the SEA market.
  Foster and sustain strong client partnerships.

Requirements:

• Degree in Materials Science or equivalent.
• At least 2 years of sales experience in the Metrology/Scientific Industry.
• Good understanding of semiconductor processes for laboratory equipment uses for failure analysis, quality control and metrology equipment for thin film.
• Excellent communication, negotiation, and customer relationship skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Fleet/Badging Operations Manager is responsible for overseeing the efficient and compliant operation of the company’s fleet, including barges and vessels. This role focuses on resource management, cost optimization, and operational excellence while ensuring compliance with industry regulations and environmental standards.

ACCOUNTABILITIES:

Barge Operations Coordination:

• Plan and schedule vessel movements to meet operational requirements, ensuring timely and efficient transportation of products.

• Monitor vessel operations, ensuring smooth execution of schedules and adherence to operational protocols.

Resource & Fleet Management

• Ensure vessels are properly maintained and in compliance with regulatory standards.

• Work with the technical team to coordinate any necessary maintenance or repairs for barges to minimize downtime.

• Track vessel performance and report on fuel consumption, maintenance, and overall efficiency.

Reporting and Documentation:

• Maintain accurate records of all vessel movements, including schedules, cargo details, safety inspections, and maintenance logs.

• Prepare and submit regular reports to senior management, providing updates on vessel performance, operational efficiency, and safety compliance.

• Ensure all regulatory documentation and permits for vessel operations are up-to-date and properly filed.

Cost Control and Budget Management:

• Assist in managing the budget for vessel operations, tracking costs related to transportation, fuel, maintenance, and other related expenses.

• Identify opportunities for cost savings and efficiency improvements in vessel operations.

• Monitor the financial performance of vessel operations, reporting on key performance indicators (KPIs) such as operational costs, scheduling, and resource utilization.

Emergency and Contingency Planning:

• Develop and implement contingency plans for vessel operations in the event of delays, weather disruptions, or other unforeseen circumstances.

• Respond promptly to emergencies, ensuring effective communication and coordination with relevant teams and external stakeholders.

• Investigate incidents or accidents involving vessels, conducting root cause analysis and implementing corrective actions to prevent future occurrences.

Continuous Improvement:

• Monitor industry trends and technological advancements in vessel operations to recommend and implement improvements.

REQUIRED SKILLS AND COMPETENCIES

• Proven experience in vessel chartering and shipping operations.

• Strong leadership skills with the ability to manage, motivate, and develop teams.

• Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders, including contractors, regulatory bodies, and management..

• Strong decision-making skills under pressure, with a proactive approach to risk management.

• Deep understanding of HSE regulations, best practices in offshore operations, and safety management systems.

• Commitment to promoting a safety-first culture within the team and ensuring adherence to safety protocols.

• Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Ability to adapt to changing environments and work under challenging conditions, including offshore settings.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Engineering (Mechanical, Electrical, Marine, or a related field).

• Minimum of 5 years of experience in shipping operations roles within the offshore oil and gas industry.

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversees and supports daily processes for derivatives trading, including trade processing, trade capture and static data setup for the local market (SGX), affiliates and third-party clearers.
• Performs position management and cash reconciliations
• Works with relevant stakeholders to resolve breaks and exceptions, identifying root causes of issues.
• Identifies opportunities for process automation and proposes enhancements.
• Handles regulatory reporting as required.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.
• Independent, Meticulous and able to multitask

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)

About the job

We are an established leading Asian Investment firm with over USD4bn assets under management. We are looking to hire a Senior Analyst, Fund Operations to be based in Singapore, reporting to the Head of Operations to oversee the end-to-end Fund Operation matters of the firm.

Key Responsibilities:

• Perform cash/securities/trade reconciliation and NAV accounting
• Review invoices, and process monthly fund expense payments
• Assist in managing and tracking of client subscription and redemption processes
• Assist in trade lifecycle management when needed
• Liaise with auditors, fund administrators, tax agents and lawyers on all finance and operational matters
• Assist with management, client and regulatory reporting

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum 3 years of experience working in fund operations within a hedge fund or fund accounting with a fund administrator.
• Strong work ethic, meticulous, ability to multi-task effectively, solid organizational and time management skills in a fast-paced environment

If you are interested, apply online today. We regret to inform that only suitable candidates will be contacted for further discussion. All data will be used for recruitment purposes only.

about the company
our client is a renowned manufacturer specialising in commercial vehicles, engines and transportation solutions. We're looking for an Operations Excellence (Asst. Manager). Reporting to the General Manager, this incumbent will be involved in cross department and regional projects in business planning.

about the job

• propose and drive improvement projects in business operations
• oversee all KPI, goal setting, tasks and projects within Supply Chain department
• preparation of weekly and monthly targets
• preparation of business branding presentations
• consolidation and extraction of relevant data through SAP/Tableau
• travel to counterparts in Malaysia to understand ground operations

skills and experience required

• min. 3 years of experience in business/operations excellence planning
• proficiency in SAP (SD or MM module)
• strong coordination and stakeholder management skills
• willing to travel to Malaysia (1-2 times a year)

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Responsibilities

• Identify new business development and investment opportunities by research for the market trend and deals by talking to industry professionals, consulting entrepreneurs and new companies in Sri Lanka
• Assess the viability of investment plans by due diligence and the creation of financial models involving comprehensive investigation of the company's business model, product and service offerings, operating history and the management of the business
• Lead the investment into a new business by investing a certain amount of capital into the business in exchange for a certain percentage of equity in the company
• Analyze the financial statements regularly and discuss future business expansion plan with the partner in Sri Lanka to ensure that the company in portfolio produces high returns and maximize growth
• Perform any other ad-hoc duties as assigned by management

Requirements

• Minimum bachelor’s degree in finance, accounting, business management or related field
• At least 3 years of relevant budget control, budget planning, making investment plan and preparation of financial statements in the automotive industry
• Professional Certificate in accounting and finance would be an added advantage
• Excellent computer skills in MS Office software, especially MS Excel and MS PowerPoint
• Strong in logical thinking, result oriented, focused on details, and able to multi-task, prioritize, and arrange tasks and schedules to delivery outcomes on time
• Strong interpersonal and negotiation skills, effective communication, open minded, and positive attitude to coordinate among external partners and internal members
• Able to travel overseas to assigned countries like Sri Lanka depending on requirements (estimated 4 to 6 times a year)
• Able to communicate clearly and effectively with industry professionals, company management, investors based overseas in Sri Lanka
• Proficiency in Sinhala and Tamil language to communicate and manage relevant stakeholders based overseas effectively would be an added advantage
• Prior working experience in a Japanese firm would be advantageous

Join and Grow with Us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities

• Monitor daily cash inflows and outflows for liquidity planning and control, prevent cash trap and control subsidiaries’ month-end cash balances, avoid bank charges and maximise cash utilisation
• Ensure timely and accurate payments/receipts of cash
• Handle internal fund transfer, cheque deposit and fixed deposit transactions
• Provide operations and admin support to the Treasury Department
• Contribute to tasks and projects undertaken by Treasury, and support the team as required

Requirements

• Diploma/Degree in Accounting/ Economics or a related discipline
• Minimum 2 years of experience in treasury operations
• Familiar with digital payment token service, money transfer service and E-payment service
• Strong understanding/ appreciation of excel MACRO, automation tools using API or other software will be preferred
• Detail-oriented, motivated, take initiatives, team player, willing to learn, independent and excellent problem-solving skills
• Creative and willing to challenge status quo

Our Perks and Benefits

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions

You will play a critical role in supporting the operational efficiency and strategic goals of the hospitality portfolio. This position is responsible for analyzing operational performance, identifying opportunities for improvement, and providing actionable insights to enhance profitability, guest satisfaction and overall operational excellence. The position also assists the office of the COO / CEO on special company projects within the company.

Job Description:

• Identify trends, variances and opportunities for improvement in operational processes.
• Prepare detailed and accurate reports for senior management, highlighting findings and recommendations.
• Develop dashboards and visualizations to communicate performance metrics effectively.
• Evaluate the impact of initiatives, providing insights and adjustments as needed.
• Track financial and productivity performance against budgets/previous year and provide variance analysis.
• Support special projects related to operational improvements, cost-saving initiatives and service enhancements.
• Conduct competitor analysis and market research to understand industry trends.
• Provide recommendations for improving compliance and operational consistency across properties.
• Work closely with project team during the pre-opening phase of new properties.
• Assist with AEI projects, from ROI analysis, planning and design, to enhance property value and guest experience.
• Any other duties assigned by management.

Job Requirements:

• Diploma / Degree in hospitality, tourism management or business. Fresh graduates are welcome to apply.
• Business acumen and comfortable with analysis and synthesizing data.
• Strong knowledge of Microsoft office applications (Excel, Powerpoint) required.
• Experience with hotel systems advantageous.
• Experience with performance analysis and reporting tools (Excel, PowerBI, Tableau) advantageous.
• Willingness to learn, improvise and adjust to changing priorities
• Able to clearly articulate ideas both orally and writing to various stakeholders

Network Operations

1. Manages the set-up and coordination of TV transmission traffic in real time.

2. Acts as the first level support, and point of contact, for equipment, and the broadcast network.

3. Fully responsible for operating Eurovision's satellite, fibre and IP network.

4. Oversees the quality of transmission signals and reports to the Senior Network Operations Engineer.

5. Detect and correct any anomalies or faults in transmissions.

6. Allocates resources and services to customer on a short notice basis.

7. Reports faults/modifications on equipment in the Eurovision Control room, or at any important technical point across the network.

8. Takes the temporary measures required in order to ensure the continuity of service.

9. Ensure customer satisfaction, and have the appropriate behaviour in all situation.

10. Assures a consistent and high quality of service, through monitoring, and ensuring service integrity.

11. Enters real transmission times used for invoicing services.

12. Is responsible for capturing incident logs in the relevant operating system in order to follow up internally with support teams, and externally for customer reporting.

13. On night shifts maintains full responsibility for network traffic and can take all necessary measures to ensure continuity in the network.

Special Projects

1. Can participate in event projects to provide technical guidance, and engineering solutions.

2. Can be required to take part in outside missions; as a technical coordinator, engineer, and engineer in charge.

3. Upon Manager request other tasks can be added.

Working Conditions

1. Shift work from 0630 – 1430 and 1400 – 2200 hrs GMT+8.

2. Will be expected to work independently most of the time.

3. Will have to support head office, regional and international bureaus.

Suitably qualified candidates are invited to submit your detailed resume indicating qualifications, working experience, current and expected remuneration package, available commencement date, and contact number.

All applications will be treated in strictest confidence and only shortlisted candidates will be notified.

By expressing an interest in joining us, you agree that personal data you submit to us may be collected, used and disclosed by the Company and our service providers and agents for the purpose of processing your job application, including evaluation of your suitability, background screening, contacting you regarding your job application, and notifying you of future career opportunities. You warrant that where you have disclosed personal data of individuals (e.g. next-of-kin, friends or referees) to us and our service providers and agents in connection with your job application, you have obtained the prior consent of such third parties for us and our service providers and agents to collect, use and disclose for the above purposes, in accordance with any applicable laws, regulations and/or guidelines. You also acknowledge that in the course of the collection, use and disclosure described above, relevant personal data may be transferred outside of Singapore.

Job Description:

1. Operation liaison

• Provide customers with accurate and complete information on timely inventory and operation updates.
• Coordinate with Operations to meet customer needs and requirements
• Ensure all necessary documents, port passes, Portnet/ JP online custom permit, CIPL is available for inbound/outbound operations
• Inform customers of any delays, damages, or shortages.
• Follow up on reporting of damages, delay
• Resolve and troubleshoot issues, handle customer complaints, and provide solutions to ensure customer satisfaction.

2. Support and resolve operations issues and requirements

• Stowage plans updating for warehouses, support in quarterly auditing and monthly auditing.
• Maintain and update inventory records in the system.
• Timely updates of weightlist, tallysheet, inventory records and other reporting requirements
• Coordination with operation on daily movements
• Liaison with customer on identify issues in operations and recommend solutions
• Support in tracking of operation and customer requested activities for month end invoicing

Position Title: Business Consultant for Operations

About Us:

FT GROUP is a leading business consultancy firm dedicated to providing innovative solutions to our clients. We pride ourselves on delivering high-quality consulting services that drive business growth and operational efficiency.

Job Summary:

We are seeking an experienced Business Consultant for Operations to join our team. The ideal candidate will have a strong background in operational analysis and process improvement. This role involves working closely with clients to identify operational inefficiencies, develop strategies for improvement, and implement solutions that enhance overall business performance.

Key Responsibilities:

1. Conduct thorough assessments of client operations to identify inefficiencies and areas for improvement.

2. Develop and implement process improvement strategies to optimize operational efficiency and effectiveness.

3. Collaborate with clients to understand their business needs and provide tailored consulting solutions.

4. Lead and manage multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints.

5. Analyze operational data to provide actionable insights and recommendations

6. Establish and monitor key performance indicators (KPIs) to measure the success of implemented strategies.

7. Facilitate change management initiatives to ensure successful adoption of new processes and technologies.

8. Provide training and support to client teams to enhance their operational capabilities.

9. Prepare detailed reports and presentations to communicate findings and recommendations to clients and stakeholders.

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.

Experience: Minimum of 2 years of experience in operations, consulting or a similar role, preferably within a consulting firm.

- Strong analytical and problem-solving skills.

- Excellent project management abilities.

- Proficiency in data analysis tools and software

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Knowledge of industry-specific regulations and standards.

- Willingness to travel to client sites as required.

Interested candidates are invited to submit their resume and cover letter

The Role:

As part of our Issuing Risk Operations team, you’ll be responsible for strengthening our global issuing risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

Responsibilities:

1. Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management;
2. Responsible for improving risk settings and drive better customer outcomes with respect to fraud management;
3. Manage fraud detection capabilities and ensure that customer and business impacts are mitigated;
4. Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response;
5. Support the launches of new products and use cases from a fraud / risk perspective;
6. Manage SLAs and deadlines to meet team and company goals;
7. Responsible for deepening relationships with key stakeholders across the Issuing business;
8. Ensure adherence to local and Global Compliance policies and procedures.

Qualifications:

1. Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts;
2. The willingness to learn new processes and develop skills at a fast pace;
3. Strong sense of ownership with attention to details;
4. Strong analytical skills including excel, business intelligence tools. and SQL;
5. Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology;
6. Experience working in a global environment strongly preferred;
7. Experience in FinTech or start-up experience is strongly preferred.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at ECHO

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Responsibilities

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the Management.

Requirements

• Knowledge of Cargowise an advantage.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.
• Minimum 1 year working experience in both airfreight operations and customer service.
• Fresh candidates with relevant qualifications are welcome to apply for entry level position.

We are representing our client, a local church organisation to look for an experienced HR Operations Specialist to complement the existing team.

This role delivers the HR Value Proposition, in support of the People Strategy, through the efficient and efficacious functioning of HR processes. This includes staff attraction, recruitment, onboarding, payroll, benefits, learning and development, SDR process and HRIS.

Responsibilties

• Flexible and Hybrid way of work post-pandemic. Contribute to building a collaborative and relational culture.
• Implement staff attraction and recruitment processes to meet staffing needs and build pipeline. Manage vendors (ministry support), polytechnic or university interns (if any).
• Manage Confirmation Assessment process, Staffing-related Contracts Renewal and Exit-related processes.
• Work with Payroll Vendor to ensure monthly payroll is processed accurately and on a timely basis. This includes following up on the payroll process, verifying and approving payroll reports, and addressing Board Chairman and Treasurer queries if any.
• Support the full implementation of the Staff Development Review Process annually.
• Coach supervisors and staff on Staff Development Review related conversations and processes.
• Deepen the Pre-Boarding and Onboarding engagement experience to ease contextual transition to full-time ministry.
• Build up learning journeys as part of L&D roadmap. Consolidate & review staff development needs via annual SDR process.
• Ensure data integrity of HR Information System, in consultation with external vendor.
• Be familiar with the HRIS for annual data rollover, including leave & claims.
• Support HR site administration in Sharepoint in consultation with IT.
• Ensure HR information such as organization chart and staff announcements etc. are updated regularly.
• HR Projects - This may include Staff Wellness, Digital or Productivity-related continuous improvement projects.
• Survey Support for Ministry of Manpower, SNEF surveys as needed.
• Address staff-related queries to above-mentioned.
• Staff participation in church-wide events.

Requirements

• Bachelor’s Degree in Human Resources or equivalent.
• Minimum 5 years of relevant experience.
• Strong HR operations experience and In-depth knowledge of local employment law in accordance with TAFEP guidelines, IRAS and CPF Act is required.
• Excellent communication, leadership, and interpersonal skills.
• Digitally-saavy and experience with HR systems is required.

Key Responsibilities

Ensure that the correct quantity and meal types are sent to the Food Bank on time and that meals are stored accurately

• Collect, check and hand over meals and catering items to crew and monitor last minute top up of meals
• Conduct quality control checks on completed equipment carts and ensure that equipment are present according to the correct Equipment Loading Plan
• Push meal carts and carry catering equipment in the kitchen and on-board aircraft
• Handle and transport meal orders between the kitchen and the aircraft

Requirements

• Possess basic frontline customer service skills
• Ability to work in a multi-cultural team
• Able to carry heavy loads up to 5kg
• Ability to read and speak English
• Ability to do simple mathematical calculations
• Work 3 rotating shifts

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging

• Maintain standardized data definitions and globally streamlined data entry procedures

• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Responsibilities

• Business partnering with clinical departments in providing financial insights and strategic guidance to support business decisions.
• Review proposed pricing of new and existing services in relation to costs of these services and market comparison.
• Co-ordinate fee revision proposals with clinical departments and submit the requisite impact analysis reports for consideration.
• Prepare and analyse department financial report on a timely basis.
• Support the hospital’s annual budget exercise in respect to the projection of patient revenue and subvention income.
• Review net present value analysis for new investments for replacement or expansion.
• Liaise on ad-hoc data and analysis requests and clarification.

Requirements

• Degree in Finance, Accounting, Economics or a related field. CA Singapore is a plus.
• At least 2 years of working experience in finance or accounting field.
• Proficient in the use of MS Excel, Data Visualization tools (e.g. Tableau, Power BI);
• Strong analytical skills a must; with an ability to apply business logic to financial plans.
• Possess strong problem solving and critical thinking skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24918.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversee, monitor, and support daily operations related to cash payment processing for derivatives and equities clearing as well as Treasury activities.
• Perform reconciliations and ensure proper balancing for Nostro accounts and counterparties.
• Partner with relevant stakeholders to resolve discrepancies and exceptions, identifying root causes of issues.
• Propose and identify opportunities to automate key processes.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)