Meranti Power Pte Ltd, a fully owned subsidiary of Energy Market Authority, is establishing a multi-discipline project team and corporate team to facilitate and ensure timely implementation of power generating station projects and thereafter, operation and maintenance of the power generating station.

We are seeking a dynamic and experienced Corporate Communications Manager to join our fast-paced startup. The Corporate Communications Manager will report to Principal Manager, Human Resource and possess strong track records in corporate communications, with the ability to design and execute policies and processes from the ground up. The Corporate Communications Manager will be responsible for hands-on execution of Meranti Power’s opening ceremony, setting the tone for our internal and external corporate public brand image.

You will play a key role in shaping the communication strategies, liaison with media, copywriting, editorial support, website development and content management, internal and external corporate branding, events management, vendor management and crisis management.

Key Responsibilities:

• Develop and implement comprehensive corporate communications strategies to promote the company's brand, mission, and values.
• Establish and formalize communications policies and procedures, ensuring alignment across all levels of the organization.
• Design effective internal and external communications strategies to support company objectives, including crisis communication and reputation management.
• Plan, coordinate, and execute the opening ceremony, ensuring seamless event logistics, media engagement, and stakeholder communication.
• Lead the development of speech content, presentations, and any promotional materials for the ceremony.
• Oversee the planning and execution of corporate events such as Opening Ceremony Day activities, ensuring the smooth operation of all communications-related aspects, including media coverage, internal and external announcements, and guest management.
• Foster strong communication channels between different teams, providing clear updates and ensuring alignment with organizational goals.
• Design and implement employee communications programs, including website development, intranet updates, and town halls.
• Manage the company’s public relations efforts, including media relations, press releases, and proactive outreach.
• Craft messaging for both digital and traditional media, ensuring consistency with brand identity.
• Engage with stakeholders, including investors, customers, and media outlets, to build and maintain positive relationships.
• Strengthen the company’s brand identity through consistent messaging across all platforms and communication channels.
• Ensure that all communication materials reflect the startup’s innovative, energetic, and professional image.
• Track and evaluate the effectiveness of communications strategies and initiatives, providing reports to leadership on outcomes.
• Adjust communications efforts based on insights and feedback, ensuring continuous improvement.

Requirements:

• Education in Communications, Public Relations, Marketing, or related field.
• 3+ years of managerial experience in corporate communications, preferably in a startup or fast-paced environment.
• Proven experience in organizing and managing large events, including corporate ceremonies and public engagements.
• Exceptional written and verbal communication skills, with an ability to communicate complex ideas clearly and concisely.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong organizational and project management skills, with the ability to prioritize multiple tasks and deadlines.
• Hands-on attitude with a willingness to manage execution details in addition to strategy development.
• Willing to work in construction site office during construction stage and Jurong Island. (Morning transportation pick-up points available at different parts of Singapore.)

Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”), you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Position Summary:

IT Program Manager will be responsibleto lead the company level IT programs. One such program currently running is the rollout of a global SAP template across various locations.

Based in Singapore, the ideal candidate will have functional background in SAP (PP, QM, SD, MM, or FICO), but will focus exclusively on project management responsibilities, including vendor management and project governance.

This role will involve managing the rollout globally, ensuring adherence to timelines, budgets, and scope.

The ideal candidate will have 14-18 years of total experience, with significant exposure to SAP projects.

Key Responsibilities:

1. Project Management:

• Lead the project management of the global SAP template rollout, focusing on planning, execution, and monitoring of project deliverables.
  • Oversee the implementation of SAP PP and QM modules within the global template framework across multiple countries.
  • Develop and maintain project plans, schedules, and budgets to ensure the successful and timely completion of the project.
  • Identify, mitigate, and manage project risks, issues, and dependencies to ensure smooth delivery.

2. Vendor Management:

• Serve as the primary point of contact for vendors, managing relationships and ensuring they meet contractual obligations.
• Oversee vendor performance and hold regular reviews to ensure project requirements and timelines are met.
• Negotiate with vendors as needed to ensure project goals are achieved within budget and scope.

3. Stakeholder Management & Communication:

• Provide regular project updates to senior management and key stakeholders, ensuring clear communication of project progress, risks, and any required decisions.
• Collaborate with cross-functional teams, including regional teams from various locations, to ensure alignment with business objectives.
• Facilitate communication between the global and local project teams, focusing on project logistics and delivery.

4. Global Template Rollout:

• Ensure the successful rollout of the global SAP template across multiple regions, aligning local requirements with the global strategy.
• Ensure consistency and quality in the implementation process across all regions involved.
• Support other global and regional rollouts as required.

5. Project Focus:

• Focus solely on project management tasks (timeline, budget, resources, risk management), leveraging existing resources to handle the functional and technical requirements.
• Coordinate with business analysts, solution architects, and technical teams to ensure alignment without needing to act as the conduit between business and technical teams.

Position Requirement

1. FORMAL EDUCATION:

Required:

• Bachelor’s degree in information technology, Business Management, or a related field.
• PMP or Prince2 and SAP – certifications are mandatory

2. KNOWLEDGE & EXPERIENCE:

Required:

• 14-18 years of total experience in SAP-related projects (functional and/or project management).
• SAP functional background in one or more of the following modules: PP, QM, SD, MM, or FICO.
• Proven experience in managing large-scale SAP projects, particularly across multiple regions.
• Strong vendor management experience, with a proven ability to manage third-party deliverables.

3. TECHNICAL/SKILL REQUIREMENTS:

Required:

• Excellent project management skills with the ability to drive large, complex projects to successful completion in a fast-paced environment.
• Understanding of SAP systems, particularly with a functional background in SAP PP, QM, SD, MM, or FICO.
• Strong leadership, problem-solving, and decision-making capabilities.
• Excellent communication skills, particularly with stakeholders across various levels and regions.
• Ability to manage multiple workstreams and ensure project alignment with global strategies.
• Willingness to travel as needed.

4. Travel Requirements:

• To travel frequently.

Job Description:

• The incumbent shall thrive as part of the performing sales team and will be responsible to attain the set team/individual sales budget, with revenue from product based, leasing and/or solutions-based sales.
• Possess strong sales management skills including but not limited to, tracking and attainment of sales revenue / margin based on forecast, negotiation skills to address all parties’ needs to obtain win-win status, account servicing skills with return customers / account receivable mindset.
• Build and maintain new / existing customers bases through strong market knowledge, strong partnership and engagement.
• Liaise closely with Service Operations teams to ensure reliability, availability and serviceability.
• Maintain team-based spirit with continuous market data and customer information exchange among the team to bring strong value to the Organization and Sales Dept.

Experience, Skill and Competency required:

• 1-3 years of pre-sales, technical sales or sales of construction equipment (such as Forklift, Excavator, Drilling Rig, Crawler Cranes) in construction / engineering industry. Interested applicants who do not possess construction equipment sales background but have ability to demonstrate the competency to be successful on this role, are welcome to apply.
• Candidates with Diploma in Engineering related background will have an advantage.
• Entail strong problem-solving mentality to anticipate customers’ enquiries, help them find solutions and create good value to the business partnership.
• Demonstrate persistency, consistency and adaptability to strive for success.
• Exhibit good negotiation and communication skills to manage all parties’ interests.
• Possess self-motivation and confidence to excel in various business scenarios.
• Possess own car and with valid Singapore Class 3 driving license.

Assistance Operation Manager

Salary: 2500-3500 SGD/month

Job Type: Full Time Job

Period: Immediate Start

main responsibilities:

• Communication with customers / co-loader / overseas agent for export shipment arrangement
• Response to customer’s / co-loader / overseas agent’s email
• Planning console box to overseas
• Able handles declare all kinds of import / export permits
• Create job no / Key in shipment details / voucher & etc system
• Arrange / coordinate closely with all parties for delivery / pick up
• Ensure that all jobs are monitored / timely updated in system / Billing
• Any other ad hoc duties assigned.

General requirements:

• Qualification: Secondary School / O or N Level / Diploma
• 2-3 years of experience working in / freight forwarder or freight consolidation companies will be preferred.
• Proficiency in MS office
• Effective verbal communication and interpersonal skills
• Ability to learn fast and pays attention to details.

Job Description:

• The incumbent shall thrive as part of the performing sales team and will be responsible to attain the set team/individual sales budget, with revenue from product based, leasing and/or solutions-based sales.
• Possess strong sales management skills including but not limited to, tracking and attainment of sales revenue / margin based on forecast, negotiation skills to address all parties’ needs to obtain win-win status, account servicing skills with return customers / account receivable mindset.
• Build and maintain new / existing customers bases through strong market knowledge, strong partnership and engagement.
• Liaise closely with Service Operations teams to ensure reliability, availability and serviceability.
• Maintain team-based spirit with continuous market data and customer information exchange among the team to bring strong value to the Organization and Sales Dept.

Experience, Skill and Competency required:

• 1-3 years of pre-sales, technical sales or sales of construction equipment (such as Forklift, Excavator, Drilling Rig, Crawler Cranes) in construction / engineering industry. Interested applicants who do not possess construction equipment sales background but have ability to demonstrate the competency to be successful on this role, are welcome to apply.
• Candidates with Diploma in Engineering related background will have an advantage.
• Entail strong problem-solving mentality to anticipate customers’ enquiries, help them find solutions and create good value to the business partnership.
• Demonstrate persistency, consistency and adaptability to strive for success.
• Exhibit good negotiation and communication skills to manage all parties’ interests.
• Possess self-motivation and confidence to excel in various business scenarios.
• Possess own car and with valid Singapore Class 3 driving license.

• Establish, manage and control operational processes across custody and trade settlement for Alta’s businesses in Singapore and Malaysia.
• Managing and driving projects. The Senior Operations Manager will lead and drive cross-functional projects and new initiatives, in addition to recurring business-as-usual (BAU) tasks.
• Lead and own key relationships with internal and external stakeholders across various functions including technology, compliance, etc.
• Oversee daily processing of trades and ensure on-time settlement of all trades (across financial products including Equity, Fixed Income, and others) - this also includes processing of Corporate Action Events and product life cycle.
• Manage post-trade settlement functions such as processing of trade instructions, ensuring instructions are communicated properly, relaying trade status back to clients and troubleshooting of trade queries and issues.
• Undertake process and system enhancements to achieve optimum productivity and process efficiency
• Ensure full compliance to all policies and regulations; manage and ensure effective service delivery to internal and external clients.
• Ensure smooth and efficient settlement and custody processes and documentation, liaising with counterparties and custodians for any trade mismatches, failures/issues to ensure fast and effective resolution.
• Lead and manage a team in a regional capacity, demonstrating strong leadership skills and fostering collaboration.

Primary Responsibilities

• Develop daily/monthly operational and financial reports, dashboard/matrix to keep track of departments’ productivity and financial performance.
• Monthly review of Transportation departments’ financial performance against historical results, forecasts, and budgets, and provide recommendations to reduce redundancy, improve efficiency and ensure financial targets are met.
• Timely review of accuracy of Transportation statistics required for weekly and monthly reporting purposes.
• Review departments’ billing and statistical recording processes and implement procedures to straighten any process inefficiencies and ensure billing and data records are timely, accurate and complete.
• Maintenance of daily and monthly operational data for statistical reporting.
• Involved in contract tender exercise for departments’ required products and services with Procurement and respective Operations teams and conduct detailed review of terms and clauses for contractual agreements.
• Support and review financial aspects of operational projects and initiatives which drive process improvements and guest satisfaction.
• Develop and review Standard Operating Procedures (SOPs) to ensure procedures are in line with Finance, Procurement and Compliance requirements.
• Review of Transportation departments’ contractual and purchase requisition listing to ensure timelines are complied with Procurement and Compliance requirements.
• Perform ad hoc and routine analyses supported with data and financial projections/impact as assigned by Management for strategy and operational decision-making purposes.
• Interpret and analyze business statistical data to support Operations teams with execution of process enhancement initiatives.
• Spearhead on the development and maintenance of annual operating and capital budgets and preparation of budget justifications for Transportation departments.
• Key liaison between Transportation and other internal stakeholders (Procurement, Compliance, Finance) to address questions relating to departments’ financial performance, reports and any relevant processes.

Requirements

• Degree in Accountancy, Finance or related with at least 5 years work experience in similar capacity related to business planning or financial analysis
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills and adept at managing stakeholders
• Strong collaboration skills, with an ability to work effectively in a team and with stakeholders from different functional areas.

DUTIES AND RESPONSIBILITIES:

• Oversees day-to-day finance operation for EnGro and investment entities (which includes review and approve journal vouchers, balance sheet schedules, bank reconciliation, GST submission and unit costing analysis done by respective accountants);
• Reconciliation of accounts with China Representative Office;
• Monthly group consolidation of accounts;
• Annual FS drafting & Annual Report info compilation for EnGro Group;
• Half-yearly results announcement drafting, SGX announcements drafting, compliance checklist preparation & release;
• Quarterly BoardPack presentation slides preparation; (1st & 3rd quarters);
• Liaise with China entities for e-payment arrangement and related matters;
• Annual AGM organization;
• Monthly group results and variance analysis against budget and prior year results based on the inputs submitted by respective Accountants;
• Optimize the group structure for maximum effectiveness - which includes identifying the entities no longer in use and to be strike-off;
• Liaise with Sales Team and lawyer on all credit control related matters (EnGro), e.g. long outstanding issues, legal action, legal advice, issuing internal demand letter, following up on legal proceedings, etc;
• Attend fortnightly credit control meeting (EnGro) with sales team and provide recommendation/action to be taken for overdue limit and term;
• Daily credit control monitoring for EnGro, and provide recommendation/action to be taken for overdue limit and term;
• Review new/annual credit review application (EnGro), provide recommendation based on financial analysis and market/SGX/media information;
• Ensure compliance with latest financial reporting standards and group accounting policies;
• Review of tax computation for EnGro and investment entities;
• Incentives scheme computation;
• Costing simulation for cement supply tender;
• Assist in preparing budget costing for new projects;
• In-charge of corporate secretarial matters and annual external audit and ad-hoc finance matters;
• Liaise with internal auditor to establish, review and improve accounting procedures and internal control system;
• Liaise with external auditor on group audit matters;
• Any other ad-hoc matters assign by GFC and feasibility studies.

QUALIFICATION

• Bachelor degree in accountancy /ACCA
• Min 6 years' experience
• Strong knowledge of SFRS(I)
• Experience with Microsoft 365 Dynamics Business Central ERP is a plus

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

We are looking for a Design Manager to lead a team of geotechnical design engineers in the world's largest geotechnical specialist contractor.

Responsibilities

• Lead the design works in accordance with site specific HSEQ Construction Methodologies, Risk Assessments, Site Rules and Keller Policies and Procedures.
• Understand and manage clients' requirements and their obligations in the development of a building design.
• Liaise positively & actively with clients, consultants & authorities using his/her technical expertise to adopt / accept / approve the technical proposal for the projects.
• Ensure the design process adheres to current legislation, standards and codes of practice.
• Ensure the design information is of the right quality and keeps pace with project timelines.
• Strive to eliminate health and safety risks in the design and financial risks during construction.
• Preparing detailed investigation report for any incidents related to technical issue.
• Review with the Business Development team on project closing reports and develop future improvement plans / strategies to reduce risk(s).
• Be involved in society work, including writing papers to seminars.
• Design D&B solutions, including solutions for ground improvement where relevant.
• Lead, develop and provide training to the team of Engineers.
• Provide technical marketing of solutions to clients and consultants.
• Conduct regular site visits to train and create buy-in from site personnel to promote quality and good practices.

This role may require travel to overseas offices to participate in global expertise groups and overseas projects occasionally.

Requirements

• Possess a PEB-recognised Master's degree in Civil Engineering or higher.
• Proficient in soil mechanics and finite element modelling software (i.e. PLAXIS 2D and 3D).
• At least 10 years experience in geotechnical engineering, preferably in ground improvement.
• Have experience leading a team of geotechnical design engineers.
• Have experience liaising with authorities, clients and contractors.

What We Offer

• Annual Leave, Medical Insurance, Medical Leave, Variable Bonus, Learning & Development Opportunities, Referral Rewards & Employee Assistance Programme
• Global & Regional networking opportunities
• Friendly team and enjoyable working environment

We encourage applications from the right candidates regardless of age, gender identity, sexual orientation, religion, belief or race. Learn more about Keller's Inclusion Commitment at https://www.keller.com/how-we-work/diversity-equity-and-inclusion

Find out more here:

https://www.kellerasean.com/

Job Title: Senior Creative Fragrance Manager

Reporting to: Global Category Head/Business Head

Job band: Middle Management

Division: Fragrance SEA

Department: Product Development

Location: Singapore

Key Accountabilities:

· Fragrance Development and Project Management

o Work on major briefs in SEA in the assigned Category formats.

o Demonstrate consistent track record of New wins.

o Explore new creative ideas for perfumery creations with SEA team of perfumers which leads to project solutions and enriching the fragrance library.

o Address active and proactive brief by utilizing existing fragrance library.

o Conduct and organize evaluation smelling session of relevant benchmarks against creative fragrances in required client’s or standard base using client’s or internal evaluation protocol and act as key member of Evaluation team providing insights to internal and external customers.

o Coordinate with application lab for any application samples required.

o Co-ordinate with analytical lab for any product technical data requirement.

o Work closely with Technology team for any innovation and technology required by clients.

· Sales and Customer Management

o Align with Commercial team on different Account plans with prioritisation.

o Work closely with Commercial group to interact and understand customer needs by receiving and visiting customers / meeting online with customers providing winning fragrance recommendation and solutions with Marketing presentations.

o Support Commercial team with Project details and Olfactive summary of Fragrance submissions.

· Marketing and Market Research Management

o Monitor Cross Category new launches, Product and Fragrance landscape with affiliates, Regional CFM/Perfumers and Commercial group, Euromonitor and other sources.

o Update Olfactive Mapping of Cross Category applications.

o Participate in Consumer Market Insight activities to get an understanding of Consumer and Customer’s needs.

o Attend exhibitions and seminars and represent company exhibition stall with Fragrance solutions ready for customer needs.

Key Competencies:

(Most important competencies required for the role)

· Excellent olfactive skills

· Project Management

· Market knowledge

· Different Category format knowledge

· Innovative approach

· Customer Orientation

· Analytical Ability

· Process orientation

· Good Communication skills

Prerequisites:

(Qualifications, experience or relevant knowledge required)

Education -

Graduate/Post Graduate in Science (Cosmetic / Perfumery / Fragrances) and related courses.

Experience -

• Minimum 10 years of relevant experience in Fragrance or related industry
• In-depth knowledge in cross categories/market segments
• Excellent project management skills.
• High energy and ability to motivate others.
• Relevant Marketing & Market Research understanding
• Innovative and results-oriented; effectively integrates knowledge, perspectives, and ideas to create new outcomes
• Effectively manages conflict in decision-making
• Able to work effectively with people from different race, gender, culture, age, or background

JOB SUMMARY

Reporting to the Asst Director of F&B / F&B Manager, the Restaurant Manager will collaborate closely with the Kitchen operations and is responsible for leading, and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she shall be responsible for the overall smooth operation, achieving financial and people performance goals of the restaurant.

What you will be DOING:

· Responsible for the daily front of the house restaurant operations and financial goals.

· Collaborate closely with kitchen team to ensure smooth and seamless operation and achieving the highest guest dining experience and food standards

· Be on the service floor during meal periods and assume full responsibility for the day-to-day operations of the restaurant.

· Anticipate and identify operational issues and take prompt actions to resolve them effectively and timely.

· Drive revenue and manage operating costs of the restaurant

· Drive the team to achieve monthly food & beverage upsell target to improve profitability.

· Work closely with the marketing team to drive promotions, events and/or suggest new offerings to better serve our guests and drive better revenue.

· Stay ahead of the local F&B business environment – keep abreast of F&B trends; gather market intelligence on service standards, product, pricing strategies, promotion activities, business opportunities, etc. of competitive restaurants.

· Check and monitor to ensure adequate provision of working equipment, inventory, supplies and guest amenities, etc. for smooth operation of the restaurant.

· Manage and supervise all VIPs reservations and private events to ensure smooth operation.

· Champion high service and food standards in the restaurant and work actively to uphold such high standards by leading by example.

· Connect actively and establish good rapport with guests, especially VIPs, regular guests and event organisers, etc., to earn guests’ loyalty and repeat business.

· Handle guest feedback effectively and addressing them at the source to ensure they will not reoccur and ensuring service recovery where applicable is performed in a timely manner.

· Drive TrustYou ranking, keeping the team focused on the targets; address and take immediate actions to resolve any issues raised.

· Lead, manage, supervise and coach the restaurant team.

· Conduct performance review for the restaurant team.

· Conduct on-the-job training for the restaurant team.

· Plan duty roster effectively and productively.

· Managing casual labour costs productively and efficiently in line with the business level.

· Conduct daily shift briefing.

· Ensure all required reports and administrative duties are submitted and completed accurately and timely.

· Undertake ad-hoc operations tasks/projects as assigned.

· Observe all brand/operating standards and/or LQA.

· Practise and ensure the team abide the food safety and hygiene in accordance to required standards.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Diploma/GCE ‘O’ level /Certificate in Hospitality or equivalent

· Minimum 6 years of hospitality experience.

· Possess positive service mindset and attitude

· Good business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Good time management skills

· Good personal presentation and grooming

· Flexible with working days and hours including weekends and public holidays

The Operations Manager will oversee and manage all aspects of the service and repair operations at Perfex, ensuring optimal efficiency, cost-effectiveness, and quality of work. The role involves coordinating service and repair activities for heat transfer products and industrial radiators, managing a team of technicians, and working closely with the production, procurement, and sales teams to meet customer requirements. The manager will also be responsible for continuous improvement of processes, ensuring compliance with safety standards, and meeting customer satisfaction targets.

Responsibilities:

• Oversee day-to-day operations for service and repair, ensuring the timely and effective completion of jobs.
• Manage and coordinate a team of service technicians and repair specialists, ensuring high-quality service delivery and adherence to safety standards.
• Plan, schedule, and monitor repair work to optimize resource utilization and meet customer deadlines.
• Collaborate with procurement to ensure availability of parts and materials required for repairs and maintenance.
• Maintain strong relationships with clients, addressing service inquiries, resolving issues, and ensuring customer satisfaction.
• Implement and monitor KPIs related to service quality, turnaround time, cost management, and safety compliance.
• Drive continuous improvement initiatives to enhance service quality, reduce repair lead times, and improve operational efficiency.
• Develop and implement service policies, procedures, and guidelines to ensure consistency and compliance with company standards.
• Ensure all repairs and servicing comply with regulatory requirements and internal standards.
• Report on operational performance, resource utilization, and customer satisfaction to senior management.
• Oversee the maintenance of service equipment and ensure its operational readiness at all times.
• Manage budget and financial aspects of the service and repair department, including cost control and revenue forecasting.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Operations Management, or a related field.
• Minimum of 5-7 years of experience in operations management, with a focus on service and repair, preferably in the industrial or manufacturing sector.
• Strong understanding of industrial heat transfer products and radiators is an advantage.
• Proven experience in leading teams and managing repair and service operations.
• Solid knowledge of health, safety, and environmental regulations.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple tasks in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to implement process improvements.
• Proficiency in using ERP systems for planning and scheduling.
• Experience in the manufacturing or industrial service industry.
• Strong technical background in mechanical systems or heat transfer technology.
• Certification in operations management or lean manufacturing is a plus.

Role Overview:

The Operation Planner cum Manager is responsible for ensuring seamless logistics operations, from transportation planning and warehouse coordination to client satisfaction and operational efficiency. This dual role combines strategic planning with hands-on management of the activities.

Key Responsibilities:

1. Logistics Planning:Design efficient routes and schedules for transportation to minimize costs and delivery times.
   Forecast and manage demand for shipments, aligning with client requirements.
   Optimize resource allocation (vehicles, drivers, warehouse staff).
   
2. Operations Oversight:Monitor the movement of goods to ensure timely deliveries.
   Address operational bottlenecks and troubleshoot issues such as delays or damaged shipments.
   Maintain inventory levels and warehouse organization to ensure smooth dispatch and receipt of goods.
   
3. Team Leadership:Supervise drivers, warehouse staff, and other operational employees.
   Conduct training on operational standards, safety protocols, and customer service.
   
4. Client Coordination:Act as the point of contact for key clients to understand their logistics needs.
   Ensure high levels of service satisfaction by resolving complaints and providing real-time updates.
   
5. Data Analysis & Reporting:Track logistics KPIs (e.g., delivery time, cost per delivery, vehicle utilization rates).
   Use data to identify inefficiencies and propose process improvements.
   Prepare and present operational reports to senior management.
   
6. Technology Integration:Leverage logistics management systems (LMS) for tracking shipments and optimizing operations.
   Stay updated on technology trends (e.g., GPS tracking, automation) to enhance QuickMove's capabilities.
   
7. Compliance & Risk Management:Ensure adherence to local and international logistics regulations.
   Mitigate risks related to transportation, storage, and delivery.
   
8. Cost Optimization:Control budgets for fuel, maintenance, and labor.
   Negotiate contracts with suppliers and transport providers to secure favorable terms.
   

Skills & Competencies:

• Logistics Expertise: Knowledge of supply chain processes, transportation management, and warehouse operations.
• Analytical Skills: Ability to analyze data to improve efficiency and reduce costs.
• Leadership: Proven experience in leading diverse teams and resolving conflicts.
• Customer-Centric Mindset: Strong focus on client satisfaction and relationship management.
• Tech-Savvy: Proficiency in logistics management software, ERP systems, and route optimization tools.
• Time Management: Skilled at prioritizing tasks and meeting deadlines in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3-5 years of experience in logistics planning and management.
• Certifications like Certified Supply Chain Professional (CSCP) or Lean Six Sigma are a plus.

Roles & Responsibilities

Job Description:

• Responsible for the development, implementation and effectiveness of the Health & Safety policy, Safety procedures and practices in relation to Company premises, carrying out regular audits and monitoring activities Organization-wide Responsible for the provision and dissemination of Health & Safety, advice on information include current safety legislation to the stakeholders
• Responsible for overseeing and carrying out all works relating to the safety, health and environmental matters in the project.
• Work closely with project team & contractors to mitigate and control all high risk hazards to maintain a safe workplace.
• Oversee and review all accident investigations and preparing statistics to assist in monitoring health and safety performance Manage and execute WSH programme initiatives Lead and coach site safety team to facilitate continual improvement of quality of safety team
• Ensure overall compliance and good procedures/practices in statutory environmental and health requirements at project site and requirement premises at all time.
• To identify any unsafe condition in the worksite or unsafe work practice is carried out in the worksite.
• Implement and monitor environmental, health & safety management system on site.
• Prepare, submit statutory reports and maintain of documentation for all EHS issues according to ISO.
• Conduct regular site inspections to ensure that all site activities are carried out in compliance with MOM, NEA and EHS regulations.
• Liaise with relevant authorities on all environmental and safety issues.
• Support all in-house EHS initatives.
• Oversee and manage the safety department
• Drive WSH Awards initiatives and submissions

Requirement:

• Only Singaporean / PR will be considered for this position
• Specialist diploma in WSH or MOM Recognised certificates
• Minimum of 8 years of experience as a Safety Officer or related experiences
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Certification in Occupational Health and Safety (OH&S) is a must.
• Must be responsible, organized and self-initiated.
• Respect for deadlines, sense of urgency.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

Manager / Assistant Manager – Branding and Marketing Relations (PIAR) [NIE]

Responsibilities:

NIE is seeking to hire a Manager/Assistant Manager – Branding and Marketing Relations in the Public, International & Alumni Relations Department. This position oversees marketing, branding, and publicity for NIE to both internal and external stakeholders using various platforms. It ensures the alignment of NIE's image with its mission, vision, and values. The position also manages and plans corporate events and visits, ensuring positive brand experience amongst guests and visitors. This is a 1-year contract position.

The responsibilities include but not limited to the following:

1. Build and manage NIE’s brand identity and reputation

a. Enforce brand guidelines to ensure consistent use of the NIE identity across all channels and touchpoints.

b. Continuously review and refinement of NIE brand management strategies to ensure that the brand remains relevant.

c. Produce marketing and publicity assets both above and below the line.

2. Manage the NIE corporate website as business lead

a. Oversee the management of the NIE corporate website.

b. Develop strategies that would align key messages in line with the NIE roadmap to ensure currency and relevance of content.

c. Work with departments across NIE for content management and approval

3. Organise corporate events such as:

a. Visits.

b. Anniversary celebrations.

c. Centre launches.

d. Graduation events.

e. Alumni events.

Requirements:

· A university degree in Business, Hospitality, Marketing or Communications.

· At least three years of working experience in a relevant field.

· High-level of written and oral communication skills and strong networking skills.

· Proven experience in partner/event management, working with diverse teams to achieve objectives.

· Strong attention to details in presenting high quality marketing and communications content.

· Experience in PR, branding, marketing, content production or media relations will be an advantage.

· A dynamic team player who can also work independently.

· Adaptable and able to multi-task in a fast-paced environment.

· Strong conceptual and analytical skills.

· Good research skills with a keen eye for details.

Closing Date

The closing date of the advertisement is 5 December 2024.

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to the availability of seats.

An operations manager is responsible for the day-to-day operations of a business, ensuring that resources are used efficiently and effectively. Their duties include:

• Managing people: Supervising, hiring, and training employees, and fostering a productive work environment
• Managing operations: Overseeing the execution of core operations, such as project delivery and corporate strategy
• Managing budgets: Ensuring that financial and resource plans are in place
• Improving efficiency: Analyzing operations data and determining new strategies to enhance efficiency
• Managing quality: Setting and monitoring quality metrics, and performing regular audits
• Managing risk: Developing a risk management framework, policy, and process
• Ensuring compliance: Ensuring compliance with industry regulations, internal policies, and relevant standards
• Collaborating with others: Interacting with others to direct and motivate a team of managers, and to maintain relationships with vendors

Job Description

• Lead initiatives for mergers, acquisitions, and joint ventures to drive company growth. Identify and evaluate potential strategic partnerships, investments, and new market opportunities.
• Conduct financial modeling, risk assessments, and market analysis for business expansion projects.
• Develop and maintain relationships with external partners, investors, and key stakeholders.
• Support C-level executives in formulating and executing growth strategies.
• Monitor industry trends, competitive landscapes, and market dynamics to inform corporate strategies.
• Assist in the review and negotiation of contracts and other documents related to such acquisitions, investments and joint ventures.

Requirements

• Bachelor’s Degree in Business, Law, Finance, or a related field.
• Minimum 7 years of experience in corporate development, M&A, or strategic partnerships.
• Excellent analytical and financial modeling skills.
• Proven ability to manage complex projects and multiple stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Knowledge of commercial law, contract law, and regulatory frameworks preferred. Coordinate with internal departments (e.g., Legal, Finance, Operations) to ensure alignment with company goals

Drive Operational Excellence with Jungheinrich

Are you ready to lead a high-performing team and make a tangible impact on operational efficiency and safety? We are seeking a Workshop & Warehouse Manager responsible for the storage, preparation, servicing, customization, refurbishment, repair and inspection of Material Handling Equipment. Join us in fostering innovation, safety, and excellence while contributing to our business growth.

As our Workshop & Warehouse Manager, you’ll lead a skilled team to achieve KPIs in Safety, Quality, Cost, Delivery, and People (SQCDP). You'll be the driving force behind operational improvements, leveraging data, technology, and structured problem-solving to deliver exceptional results.

What you'll be doing:

• Use a systems-based approach to lead our Team of Technicians and Staff to achieve KPIs
• Possess and promote a safety-conscious mindset; ensuring safety and product quality are top priority
• Set and maintain high housekeeping & 5S standards
• Analyse data for operational & strategic planning, supporting our continuous improvement journey
• Increase efficiency by seeking opportunities to standardise, simplify and digitalise processes
• Use structured problem solving to address gaps in performance or unexpected events
• Manage workshop inventory and drive maximum fleet readiness
• Support and maintain a healthy working culture in which the Team feel valued and everybody can be at their best
• Ensure regular communication with the Team; both as a group to share company information as well as individually for support and development
• Build & maintain strong working relationships with internal and external stakeholders to ensure smooth collaboration and effective equipment collection, processing & delivery
• Monitor the condition of workshop facilities, statutory items, tooling & equipment; ensuring regular servicing and inspection where required
• Prepare & deliver weekly reports on Workshop & Warehouse activity and performance

What we look for:

• Sound technical knowledge
• Experienced in structured problem solving
• Data driven & comfortable with basic technical analysis
• Attention to detail and organisational skills
• Commercial ‘big picture’ thinking
• Effective communication skills
• Effective in dealing with conflict and difficult situations
• Proficient in MS Office apps, especially PowerPoint, Excel, Word
• Experienced with SAP
• Experienced with remote working platforms such as MS Teams
• Ability to work as part of a team
• At least 3 years of experience in managerial position
• Preferably specialized in Engineering – Mechanical / Automotive / Aerospace / Manufacturing or equivalent
• Possess a valid Class 3 driving licence in Singapore
• Preferrably with access to personal vehicle

Why Join Us?

• Growth Opportunities: Be part of a company committed to innovation and professional development.
• Impactful Role: Directly influence key operational outcomes and shape team culture.
• Collaborative Environment: Work with a supportive leadership team and motivated colleagues.

Key Responsibilities

• Inventory Management: Oversee and manage all back-office supplies, ensuring timely availability, monitoring stock levels, and coordinating reorder processes to support seamless retail operations.

• Vendor and Supplier Relations: Establish and maintain strong relationships with third-party vendors and suppliers. Negotiate contracts and monitor service quality to meet company standards. Implement inventory control measures to prevent theft and reduce losses.

• Budgeting and Cost Control: Manage and monitor the outlet budget, tracking expenditures and identifying opportunities for cost savings.

• Process Documentation and Record-Keeping: Document all processes, workflows, and guidelines. Regularly review and update documentation, ensuring accessibility for reference, training, and compliance purposes.

• Team Leadership and Development: Lead, motivate, and mentor a team of department managers, supervisors, and executive.

• Revenue management: Work with Marketing department to implement revenue-generating initiatives, such as promotions and upselling strategies.

Requirements:

• Minimum 10 years in F&B industry with minimum 5 years in the Store Manager role.

• Understanding of retail operations, sales techniques, merchandising, and customer service principles.

• Strong leadership skills, with the ability to inspire and motivate a diverse team.

• Ability to effectively manage and motivate a team, provide clear communication and feedback, delegate tasks, and solve problems.

• Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth.

• Financial management skills and knowledge of budgeting and profitability analysis.

• Strong analytical and problem-solving skills.

• Flexibility to adapt to changing market conditions and priorities.

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly, or prevent it from even happening.

-Maintain constant communication with managers, staff, and merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples which can improve the workflow and increase profit margins within the organisation.

-Develop, implement, and maintain quality assurance protocols, this includes a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of existing processes and procedures to enhance the companys internal capacity.

5.5 work days per week, OT when necessary.

Strong excel knowledge & passion to go above and beyond.

2. SKILLS

Management Skills Multi Tasking Warehousing.

-Oversees a company's operational workflow, inventory, equipment-Oversees a company's operational workflow, inventory, equipment

-Resolve operational issues and disputes promptly, or prevent it from

even occuring

-Maintain constant communication with managers, staff, and

merchants to ensure proper operations of the company with brief

summary to the Management

-Submit proposals or suggestions with supporting back up examples

which can improve the workflow and increase profit margins within

the organisation

-Develop, implement, and maintain quality assurance protocols, this

includes a proper onboarding documentation process for all

departments (Operational Handbook)

-Increase the efficiency of existing processes and procedures to

enhance the companys internal capacity

5.5 work days per week, OT when necessary.

Strong excel knowledge & passion to go above and beyond.

2. SKILLS

Management Skills Multi Tasking Warehousing

Responsibilities:

• Identifies, troubleshoot problems and performs root cause analysis study of equipment failures, recurring breakdown, and equipment defects in order to take effective corrective and preventive
• Liaises closely with Engineering on technical specifications required for machinery fitting, documenting the project requirements for the arrangement of machinery, equipment and system installation work
• Assists with the preparation of procedures, risk assessment, HSE work method statement and etc. under the supervision of senior team members and Project Manager to ensure all the requirements have been fulfilled
• Prepares job-list, work schedule and planning of manpower resources (i.e. yard and contractors) and facilities, working closely with the team members
• Participates in project meeting with Project team members and stakeholders to note on project specifications and report on the status of the work progress
• Liaises closely with HSE department and subcontractors for proper on-site coordination, working with QA/QC team members, owners, statutory and classification authorities on inspection arrangement and compliance review
• Maintains the equipment/ machineries at the workshop and on-board, ensuring the proper working condition, timely calibration, repair, or servicing as required
• Understands emerging engineering practices by participating in educational opportunities, professional organisations; reading professional publications and maintaining personal networks
• Recommends changes to work method/ process by reviewing the workflow and work process to implement changes for improvement and to achieve operational effectiveness and functionality

Requirements:

• Bachelor’s degree in Mechanical Engineering/ Marine Engineering or related engineering disciplines
• Entry Level candidates are welcome to apply (On Job Training will be provided)
• Excellent proficiency in English (written and spoken)
• Must be able to board ships, enter confined spaces with limited visibility and have the ability to climb up and down stairs and/or ladders of varying heights.
• Good in planning, organizing, and interpersonal skills and able to work independently

Working hours & locations:

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Thur: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Description & Requirements:

• Ensure correctness of build-up according to construction plans and drawing.

• Assist to prepare tender documents including project plan, construction, construction schedule plan and quality assurance measurement based on technical standard.

• Prepare technical support documents such as construction technical proposal for bidding

project.

• Coordinate with engineering team to prepare engineering drawings and sketches for further operation.

• Coordinate with consultant and client and prepare presentation documents for bidding projects.

• Involved in detailed site investigation, terrain, landform, underground and other conditions as generate various technical design example drainage, power and communication supply.

• Design drawings including layouts, elevations and details.

• To provide drawing modifications and advice on altering design changes to suit site condition under the guidance of Engineers.

• Participate in management and implementation of design and various technical data, responsible for compilation of construction operation instructions and technology summary and report to Managers.

• Prepare detailed monthly and weekly progress plans to project team according to monthly/annually progress targets as assigned.

• Communicate with government personnel/owner/developer to coordinate existing site issue as necessary.

• Ensures timely, safe, and cost-effective design and implementation throughout the project lifecycle from conception to client satisfaction.

• Maintain, drive, supervise and implement robust technical standards, systems and processes

• Prepare detailed bill of quantities, and carry out accurate accounting of various quantities to ensure that the quotation conforms to the design drawings and specifications

• Influence technology strategies and decisions with a high-level of expertise and knowledge

• Provide direction and support to ensure compliance with relevant legislative specifications and standards

• Lead a team of workes developing, and address training needs when necessary

• Coordinate the regular testing of to address faults, and provide evaluations to improve

• Act as a key contact with customers who have technical issues

• Write and prepare several construction technical plans as for backup

• Compile schedule plan and personnel mechanical allocation table as report for managers

• Management of all site engineers on using machine at work for coordination matters

• Fluent in drainage systems, design and installation of drainage systems to manage stormwater and prevent flooding

• Supervising work for the safety and the efficiency of production on technical progress at site

• Able to advice and propose based on - Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Job Requirements:

• Degree in Civil Engineering.

• Minimum 10 year(s) of working experience in the construction projects

• At least 5 years in bridge construction project

• Experience with Marine or Shipyard Project will be an advantage

• Ability to clearly particulate expectations

• Ability in quality control and checking

• Able to supervise and lead the survey team for handling all survey related issues.

• Able to provide design and drawings based on requirement and quotation.

• Able to provide advices on altering design changes to suit site condition.

• Comprehensive problem-solving abilities.

• Knowledge on Underwater Construction Site exp: Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Marketing Manager

Job Summary

We are seeking a dynamic and results-driven Marketing Manager to join our team in the heavy construction industry. The ideal candidate will be responsible for developing and executing comprehensive marketing strategies to support the company's growth and brand presence in the heavy construction sector. This role requires expertise in B2B marketing, industry-specific knowledge, and the ability to drive awareness, lead generation, and sales.

Key Responsibilities

• Marketing Strategy Development:
  • Develop and execute strategic marketing plans to position the company as a leader in the heavy construction sector.
  • Analyze market trends, customer needs, and competitive landscape to create actionable marketing strategies.
• Brand Management:
  • Oversee brand positioning, ensuring consistency across all marketing materials and campaigns.
  • Develop compelling content and messaging that resonates with construction professionals, contractors, and industry stakeholders.
  • Manage the design and production of marketing collateral (brochures, case studies, videos, etc.).
• Digital Marketing:
  • Plan, implement, and optimize digital marketing campaigns, including SEO, PPC, email marketing, and social media.
  • Develop and maintain the company website, ensuring it reflects the brand and provides an excellent user experience.
  • Track, analyze, and report on website traffic, digital campaign performance, and lead generation metrics.
• Lead Generation & Sales Support:
  • Work closely with the sales team to develop targeted lead-generation campaigns.
  • Create and optimize email marketing campaigns, whitepapers, webinars, and other content to support the sales process.
  • Nurture leads through the marketing funnel and hand off qualified leads to the sales team.
• Market Research & Analysis:
  • Conduct market research to identify new opportunities, customer pain points, and competitive intelligence.
  • Use analytics tools to track industry trends and monitor campaign performance.
• Event Marketing & Trade Shows:
  • Plan and coordinate participation in industry trade shows, conferences, and other networking events.
  • Develop promotional materials and ensure the company's presence at events aligns with its marketing goals.
• Budget & Reporting:
  • Manage the marketing budget and ensure efficient allocation of resources across campaigns.
  • Provide regular reports on marketing performance, ROI, and other key metrics to senior management.
• Team Leadership and Collaboration:
  • Lead and mentor a small marketing team, providing direction and support for day-to-day activities.
  • Collaborate with cross-functional teams, including product development, sales, and operations, to align marketing efforts with business goals.

Qualifications & Skills

• Education:
  • Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s degree a plus).
• Experience:
  • 1 years of marketing experience, with at least 1 year in a managerial or leadership role within the heavy construction, engineering, or industrial sectors.
  • Proven track record of developing and executing successful marketing campaigns.
  • Experience in B2B marketing, particularly in a complex or technical field, such as construction, manufacturing, or engineering.
• Skills:
  • Strong knowledge of digital marketing strategies (SEO, SEM, social media, email marketing, etc.).
  • Expertise in using marketing automation tools (Marketo, etc.) and analytics platforms (CRM system).
  • Strong written and verbal communication skills with the ability to communicate technical concepts to non-technical audiences.
  • Exceptional project management and organizational skills, with the ability to handle multiple projects simultaneously.
  • Ability to analyze data and derive actionable insights.