Job Desciption:

• The individual in this role will take on the dual responsibilities of post-sales Engagement Management and the position of Business Systems Analyst.
• As the Engagement Manager, they will serve as the primary contact for clients, ensuring proactive and timely responses to project requirements, concerns, and deliveries.
• Adopting a consultative approach, the person will address client pain points and needs, actively presenting various solution offerings to enhance Newgen's business with existing customers.
• In the capacity of a Business Systems Analyst, the individual will possess comprehensive functional expertise in Newgen products and solutions, coupled with a deep understanding of the technical architecture of these products.
• Their duties will involve engaging with clients' business user and process owner groups, effectively gathering business requirements. This information will be meticulously documented to minimize ambiguity and facilitate seamless communication with the development/configuration team.
• The goal is to guide the project forward and ensure deliveries with minimal issues or gaps.

Desired Profile:

• The ideal candidate must hold a degree from a reputable institution and possess 6 to 8 years of experience as a system analyst or marketing professional, specifically for software products such as ERP, CRM, and DMS in sectors like BPOs, Banking, Financial Institutions, Insurance, e-governance, and Telecom.
• A comprehensive understanding of software product market dynamics and software development processes is essential.
• Proficiency in software implementation, interpersonal relationship skills, effective communication, and customer relationship management is crucial.
• Preference will be given to candidates with experience in delivering software solutions in BPOs or the Retail Banking/Insurance sector.

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The ASEAN SSOE team is looking for a talented, driven, self-motivated Sr Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.
The Sr Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Sr Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.

Key job responsibilities
Business Partner:

• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
• Establish and maintains forecasts models to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.
• Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions for AWS ASEAN.
• Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc).
• Manage business exceptions and escalations – Liaison with key stakeholders to resolve inter regional, business unit, segment and geo exceptions and escalations.

Mechanism support and enhancement:

• Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
• Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
• Help with the execution of components of territory planning, sales quota setting, sales compensation management, revenue planning, headcount planning, goals planning, and MBO target setting and budgeting.
• Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
• Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.

Reporting and insights:

• Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
• Design and implement scalable solutions to generate actionable business insights from large complex datasets.
• Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
• Derive recommendations from analysis that have impact on multiple teams and provide significant business value
• Resolve sales operational issues end to end in a timely manner.

Basic qualifications

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 8+ years of industry experience in data analysis
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
• Deep expertise in Salesforce, SQL, Python and manipulating large data sets
• Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
• Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management

Preferred qualifications

• Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
• Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
• Experience working with Salesforce, Anaplan
• Able to operate in a lean, fast-paced organization—turning ideas into concrete action plans
• Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The ASEAN SSOE team is looking for a talented, driven, self-motivated Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.

The Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.

Key job responsibilities
Business Partner:

• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
• Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc)

Mechanism support and enhancement:

• Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
• Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
• Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
• Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.

Reporting and insights:

• Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
• Design and implement scalable solutions to generate actionable business insights from large complex datasets.
• Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
• Derive recommendations from analysis that have impact on multiple teams and provide significant business value
• Resolve sales operational issues end to end in a timely manner.

Basic qualifications

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 8+ years of industry experience in data analysis
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
• Deep expertise in Salesforce, SQL, Python and manipulating large data sets
• Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
• Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management

Preferred qualifications

• Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
• Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
• Experience working with Salesforce, Anaplan
• Able to operate in a lean, fast-paced organization-turning ideas into concrete action plans
• Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The ASEAN SSOE team is looking for a talented, driven, self-motivated Sr Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.
The Sr Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Sr Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.

Key job responsibilities
Business Partner:

• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
• Establish and maintains forecasts models to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.
• Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions for AWS ASEAN.
• Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc).
• Manage business exceptions and escalations – Liaison with key stakeholders to resolve inter regional, business unit, segment and geo exceptions and escalations.

Mechanism support and enhancement:

• Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
• Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
• Help with the execution of components of territory planning, sales quota setting, sales compensation management, revenue planning, headcount planning, goals planning, and MBO target setting and budgeting.
• Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
• Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.

Reporting and insights:

• Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
• Design and implement scalable solutions to generate actionable business insights from large complex datasets.
• Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
• Derive recommendations from analysis that have impact on multiple teams and provide significant business value
• Resolve sales operational issues end to end in a timely manner.

Basic qualifications

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 8+ years of industry experience in data analysis
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
• Deep expertise in Salesforce, SQL, Python and manipulating large data sets
• Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
• Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management

Preferred qualifications

• Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
• Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
• Experience working with Salesforce, Anaplan
• Able to operate in a lean, fast-paced organization—turning ideas into concrete action plans
• Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing

Stakeholder and Communication Management:

• Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning , risks and issues.
• Continually manage stakeholder expectations through governance processes.
• Deliver appropriate and effective executive level communication on capability and solutions.

Process and Delivery Execution:

• Ability to translate high-level requirements into detailed documentation within the organization's context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
• Define detailed user stories based on business requirements, ensuring that they follow UOB’s prescribed format. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.
• Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in UOB to get detailed requirements, and ensure that they are met through proposed solution.
• Ensure user stories are consistent and high-quality.
• Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.
• Work with the design team for requirements that require User Interface Design.
• Consult Solution Architect or System Analyst for technical requirements.
• Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
• Assist on operational impact and ensure affected areas embed in operational readiness plan.
• Monitor and manage risks/issues related to scope creep.
• Ensure non-functional requirements are incorporated.
• Work with test manager and tester to translate business requirements into test scenarios.
• Bachelor Degree in Engineering / Business / Finance or equivalent.
• Minimum 12 years of relevant banking and/or consulting experience.
• Strong business domain knowledge in banking. In particular unsecured loan products/credit cards.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player .
• Familiar with change management processes and project management fundamentals.
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.

Your field of responsibility

We are seeking a detail-oriented and proactive Corporate Actions analyst to join our team. In this role, you will play a crucial part in ensuring the accurate and timely handling of corporate actions events setup and processing. Your responsibilities will include reviewing corporate action events dates, comprehending key event details, reconciling, and processing eligible entitlements. This role presents an exceptional opportunity to acquire valuable skills and knowledge in complex processes, particularly through actively supporting parent-bank merger and participating in wind-down activities.

Key Responsibilities

• Collaborate with the team in daily business-as-usual (BAU) processes, involving the gathering, validation, and processing of the entire lifecycle of corporate actions events, entitlements reconciliation, and booking using multiple systems against Custodian advice accurately and in within established timelines.
• Responding to stakeholder queries promptly and accurately, maintaining effective communication channels.
• Liaise with custodians, brokers, and counterparties whenever necessary to resolve discrepancies and ensure smooth processing.
• Provide support for Integration/Migration activities arising from parent-bank merger
• Learn and understand the overview of controls framework to effectively support wind-down activities.
• Identify gaps in processes and promptly escalate any issue/nuances upon identification.

Your future colleagues

Become part of a collaborative team dedicated to excellence. The team thrives in a culture characterized by accountability, innovation, and mutual support. In our positive and inclusive atmosphere, a proactive attitude and a sense of urgency are celebrated. Together as a team, we view challenges as growth opportunities, fostering a commitment to continuous learning and excellence. If you’re ready to join a team that values collaboration, positivity, and individual growth, we await your arrival.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Credit Suisse Group AG has been acquired by UBS Group AG. Credit Suisse continues its business activities as a subsidiary company of UBS Group AG, including selective hiring for experienced professionals.

Key Responsibilities

If you embody these qualities and are eager to contribute to a dynamic team environment, we encourage you to apply. Your commitment to excellence and willingness to take on challenges will be valued as you grow with us in this exciting role.

• Self-starter individual with strong interpersonal skills.
• Detail-oriented, demonstrating accountability and ownership of work.
• Ability to multi-tasks and work with deadlines, navigating market regulations with a sense of urgency.
• Commitment to learning and taking on challenging objectives.
• Positive attitude and team player
• Relevant experience in Asset Servicing or Corporate Actions is preferred but not critical
• Dedication to fostering an inclusive culture and value diverse perspectives

Responsibilities
• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.

• Perform impact analysis of enhancement requests on existing processes.

• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.

• Plan, schedule and execute to deliverable objectives from initiation till successful implementation within agreed timelines.

• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.

• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verification to ensure system deliveries meet requirements objectives.

• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.

• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Requirements
• Degree in Banking, Financial Engineering, Computer Science or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area

• Understanding and experience in the area of ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.

• Prior experience in implementing or managing an ALM Risk System would be an advantage.

• Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.

• Knowledge of machine learning and AI usage would be useful.

• Strong inter-personal, communication, presentation, analytical and problem-solving skills

• Proficient in SQL and Excel

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Security cum Facility Assistant to be part of their Facilities team to support their business needs. They are located in the West - easily accessible.

Job Description of Security cum Facility Assistant:

• Support the Facilities Executive in matters pertaining to security, fire safety, housekeeping, and facility management.
• Enforce company policies, departmental standard operating procedures, and regulations related to fire safety and security to ensure strict compliance.
• Provide guidance, training, and mentoring to the security, housekeeping, and facilities team to help achieve the goals of the facilities department and collaborate effectively with other departments.
• Maintain the operational condition of all security and fire protection facilities and equipment at all times.

Requirements:

• Min O'level and above
• Minimum 2 years of relevant experience in warehouse/ distribution centre
• Certified in PLRD is a MUST

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.
• Perform impact analysis of enhancement requests on existing processes.
• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.
• Plan, schedule and execute to deliverable objectives from initiation till successful implementation within agreed timelines.
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.
• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verification to ensure system deliveries meet requirements objectives.
• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.
• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Responsibilities

• Collaborate with stakeholders to gain a deep understanding of business objectives, gather requirements, and identify opportunities for process enhancement.

• Analyse user stories, use cases, and requirements to assess their validity and feasibility.

• Conduct thorough analysis of business processes, systems, and data to identify gaps, inefficiencies, and areas for optimization.

• Develop and document comprehensive business requirements, user stories, and use cases to guide solution development.

• Facilitate workshops and meetings to elicit requirements, gather feedback, and ensure alignment among stakeholders.

• Collaborate with cross-functional teams, including developers, designers, and project managers, to ensure successful project delivery.

• Perform data analysis and interpretation to support decision-making and provide valuable insights to stakeholders.

• Conduct feasibility studies and impact assessments to evaluate proposed solutions.

• Assist in the development and execution of test plans, ensuring solutions meet quality standards and user expectations.

• Provide ongoing support and guidance to stakeholders throughout the project lifecycle.

• Stay up to date with industry trends, best practices, and emerging technologies relevant to the business domain.

• Collaborate closely with other team members and departments to ensure seamless communication and understanding of project goals.

• Execute all levels of testing, including system, integration, and regression testing.

• Detect and track software defects and inconsistencies, providing timely solutions.

• Apply quality engineering principles throughout the agile product lifecycle.

• Provide support and documentation for testing processes.

Skills/Requirement

• Bachelor’s degree in business administration, Information Systems, or a related field.

• 2+ years of experience in Information Technology with proven experience as a Business Analyst or in a similar role.

• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

• Ability to handle multiple tasks simultaneously, ensuring efficient time management.

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

• Proficient in gathering and documenting business requirements using industry-standard techniques and tools.

• Experience with data analysis and visualization tools.

• Strong attention to detail and ability to prioritize tasks in a dynamic work environment.

• Familiarity with agile methodologies, project management principles and tools (e.g., Jira, Confluence)

• Knowledge of business process modelling and workflow tools.

• Strong organizational skills and ability to work independently or as part of a team.

• Business analysis certifications (e.g., CBAP, CCBA) are a plus.

• Ability to thrive in a fast-paced environment with minimal supervision.

• Strong sense of ownership and pride in your performance and its impact on the company's success.

• Knowledge in ASP.NET, ASP.NET Core (Razor, Web API) frameworks, SQL Server, Java Script and React would be advantageous.

• Familiarity with ITIL v4 framework would be advantageous

This position responsibilities include conducting full lifecycle analysis to include business requirements, activities and design. Data analysts will develop analysis and reporting capabilities. He/She will also requires to monitor performance and quality control plans to identify improvements. The successful candidate will turn data into information, information into insight and insight into business decisions.

Job Description

• Ability to interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with Senior management to prioritize business and information needs
• Locate and define new process improvement opportunities

Job Requirement

• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics or related
• At least 5 to 8 years proven working experience as a Data Analyst or Business Data Analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings

Description:

• Responsible for housekeeping duties in the lab
• Responsible for the timely completion of chemical testing of raw material, intermediates, in-process control samples and final API and data verification
• Perform any method transfer or method qualification reports or equipment qualifications and support the transfer of new products
• Adhere to cGMP and GLP requirements and apply 6S concept
• Assist in the resolution of quality problems as required.
• Adheres to and supports all EHS & E standards, procedures and policies

Requirements:

• Degree in Science/Engineering discipline
• Min 2-3 years of experience

Interested candidates, please forward your resume to [email protected] or whatsapp 94498220!

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is from FMCG industry. Due to business needs, they are now recruiting a FP&A Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility:

• Coordinate the preparation, compilation, and analysis of the Annual Budget prior to its submission to the corporate office.
• Analyze financial variances and take a proactive approach by conducting meetings with operations departments to review and discuss monthly forecast performance.
• Synthesize complex data from various sources and transform it into comprehensive management reports.
• Scrutinize a wide range of records and engage with various departments to ensure data accuracy and reliability.
• Enhance processes and actively participate in ad-hoc LEAN projects.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 years experience in FP&A
• Experience in manufacturing industry / Costing and BOM exposure is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description

• HR Operations - On-boarding, Employee Life Cycle and Off-boarding
• Ensure pre-employment background checks are aligned and complied with the Bank’s regulatory standards
• Ensure pre-employment and on-boarding process is followed up (e.g. Issuance of Employment letters, completing relevant on-boarding documents, creation of Employee ID, and notify Hiring Managers, Admin, IT and other departments where appropriate)
• Ensure new hire is notified on job description, annual performance plan & goal setting and mandatory learning within the first month of joining
• Creation of new Employees p-files & maintenance of existing Employees p-files
• Performing file audits to ensure that all required Employees documents are collected and maintained, any onboarding discrepancies and alerts are followed up
• Respond to queries from Employees on HR related matters
• Act as the key liaison with Ernst & Young for employment pass related matters
• Collate and summarize employee movement (e.g. New hire/Transferee, Promotee, Leaver/Resignee) on regular basisEnsure compliance with local statutory and regulatory requirements by keeping abreast of the latest legislations and enforcing adherence to these requirements
• Creation of new hires profile and maintaining employees profiles, allowances, claims in Timesoft system
• Ensure payroll process for Singapore is properly executed in accordance to the Bank’s and local regulatory guidelines and policies
• Ensure timeliness and accuracy of Singapore employee salaries, benefits and CPF payment
• Ensure timely and accurate submission of local tax reporting for employees

Job Requirements

• A University degree/Diploma from a recognized institution. Professional Human Resources designation or equivalent work experience is preferred.
• With at least 5 years of Human Resources work experiences preferably in the banking industry
• Fast learner with a keen eye for detail
• The incumbent requires a good understanding of the Bank’s Human Resources policies and practices including compensation and benefit programs in order to respond effectively to enquiries
• Good interpersonal skills and must possess well-developed written and oral communication skills to effectively deal with employees’ queries
• Demonstrates flexibility and good organizational skills to effectively deal with multiple demands and changing priorities
• Good understanding of local employment regulations

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

Responsibilities:

• Collaborate with business stakeholders to gather and document software requirements.
• Analyze user needs and translate them into technical specifications and design documents.
• Design, develop, and implement software applications using appropriate programming languages and technologies.
• Write well-structured and maintainable code that adheres to coding standards and best practices.
• Work closely with UI/UX designers to create user-friendly interfaces.
• Collaborate with Quality Assurance teams to develop test plans and conduct thorough testing.
• Debug and troubleshoot software defects and issues, ensuring timely resolution.
• Keep abreast of industry trends and emerging technologies to suggest improvements.
• Provide technical support and assistance to end-users and stakeholders.
• Participate in code reviews, providing and receiving constructive feedback.
• Contribute to the continuous improvement of development processes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as an Analyst Programmer or a similar role.
• Proficiency in one or more programming languages, such as Java, C#, Python, or others.
• Strong analytical and problem-solving skills.
• Ability to gather and document user requirements effectively.
• Experience with software development methodologies (Agile, Waterfall, etc.).
• Familiarity with version control systems (e.g., Git) and collaborative tools.
• Understanding of database design and SQL.
• Excellent communication and teamwork abilities.
• Attention to detail and commitment to producing high-quality work.
• Knowledge of web development (HTML, CSS, JavaScript) is a plus.
• Familiarity with data analysis and visualization tools is a plus.
• Experience with business process analysis and workflow design is a plus.
• Strong understanding of system integration concepts is a plus.

Job Description:

Job responsibilities:
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.
Requirements:
• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

1 - 2 years of experience as Salesforce Business Analyst.

Need only local candidates who are available immediately.

This is one year renewable contract

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The ASEAN SSOE team is looking for a talented, driven, self-motivated Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.

The Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.

Key job responsibilities
Business Partner:

• Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
• Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc)

Mechanism support and enhancement:

• Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
• Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
• Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
• Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.

Reporting and insights:

• Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
• Design and implement scalable solutions to generate actionable business insights from large complex datasets.
• Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
• Derive recommendations from analysis that have impact on multiple teams and provide significant business value
• Resolve sales operational issues end to end in a timely manner.

Basic qualifications

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 8+ years of industry experience in data analysis
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
• Deep expertise in Salesforce, SQL, Python and manipulating large data sets
• Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
• Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management

Preferred qualifications

• Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
• Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
• Experience working with Salesforce, Anaplan
• Able to operate in a lean, fast-paced organization-turning ideas into concrete action plans
• Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as a global technology, defence and engineering group, spanning across the aerospace, smart city, defence and public security segments.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We strive to strengthen the cyber resiliency of the IT and OT infrastructures against the cyber threats by developing our indigenous capabilities and deepening our cyber domain expertise. We offer cybersecurity products like encryptors, data diode, secure data exchange gateway, trusted workspace solutions, secure mobility devices, etc.

Join our team of highly motivated individuals in the engineering cutting edge solutions that unify both cybersecurity and productivity. As our Product Development FPGA and Embedded Engineer, you will join a team of specialised engineers to design, develop, test, and operationalise our indigenous and robustness cybersecurity products.

Job Responsibilities:

• Work closely with all the relevant stakeholders to translate the operational requirements into effective and efficient solutions.
• Work as a product development team to collectively manage the product development lifecycle from system design, development testing, and production.

Job Requirements:

• Knowledge on hardware design, FPGA VHDL and embedded system design (ARM SoC) preferred
• Knowledge on electronics hardware design and development
• Possess experience in product development lifecycle.
• Understand time-critical and system interface design, and know how to optimize resources to the utilization and power requirement
• Programming skills/experience in C/C++ preferred
• Soft skills – Problem Solving, Communication and Teamwork Skills
• Work location: Jurong East
• Singaporeans only

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience

Responsibilities

· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

· Work closely with hiring/line managers to manage the on boarding and off boarding of staff

· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

· Other improvements and automation initiatives to improve existing process and functions.

· PPM management and reporting

· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

· Support other operational resources managing Reporting & Analytics deliverables.

· Manage and support floor logistics.

· Maintain seating plans for GIPS occupied floors.

· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

· Ensure process documents are organized, updated and maintained on sharepoints or shared folders

· Support with transformation initiatives when required.

· Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros
• Familiarity with vendor and invoice management processes
• Proficient in using PowerPoint for creating presentations and reports
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills
• Ability to work in a fast-paced and team-oriented environment.
• Strong written and oral communication skills
• Organized, methodical and detailed
• Able to multitask and handle multiple priorities
• Able to work independently and in a team
• Dedicated and hardworking with high degree of accountability and integrity
• Good follow up in tracking updates from various parties for closure on a week to week basis.
• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
• Responsible and takes pride in meeting deadlines

• Opportunity in a US Healthcare and Research Firm
• Opportunities for conversion

About Our Client

This firm in the Cancer Research Industry is known for fostering a dynamic and innovative work environment, providing opportunities for employees to contribute to cutting-edge advancements in precision oncology. The company values diversity, offers competitive benefits, and emphasizes professional growth, making it an attractive workplace for those passionate about making a meaningful impact in the field of cancer diagnostics.

Job Description

• Analyze financial data and create financial models to support business decision-making
• Analyze market trends and business performance data to identify areas of opportunity and potential risks
• Collaborate with cross-functional teams to develop and implement strategies to improve business performance
• Monitor and analyze industry and competitor trends to identify potential threats or opportunities
• Prepare reports and presentations for senior management that effectively communicate complex financial and business data

The Successful Applicant

• Bachelor's degree in Finance, Business Administration, or related field
• 5 years of experience in financial analysis, business analysis, or related field
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and financial modeling

What's on Offer

• Potential long term opportunities within the firm depending on performance
• This firm provides opportunities for career advancement and professional development, as well as exposure to global business operations and a dynamic, innovative work environment.

Contact

Claris Lim (Lic No: R21100138/ EA no: 18C9065)

Quote job ref

JN-022024-6320739

Phone number

+65 6643 9732

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

• Dynamic and Flexible Work Environment
• Opportunities for Growth and Development

About Our Client

Our client is a well-established service provider within the financial industry, looking to on-board a Cyber Security Engineer (Digital Forensics) to their highly skilled team.

Job Description

As a Cyber Engineer, your responsibilities include:

• Investigating cybersecurity incidents that may involve digital forensic analysis, malware analysis and log analysis
• Able to provide strong technical guidance on investigation and threat assessments
• Carrying out forensic investigations, both within and outside the organization
• Conducting forensic examinations on electronic gadgets, such as laptops, desktop computers, servers, and mobile devices; safeguarding and scrutinizing data acquired from these examinations.

The Successful Applicant

As a successful candidate, you will have a Bachelor's Degree in Computer Science or a relevant field with excellent communication skills. You will have at least 2 years of Digital Forensic working experience. You will have good working knowledge of current cyber threat actors, cyber-crimes and fraudulent activities targeting various industries Knowledge of industry-recognized analysis frameworks (Kill Chain, STRIDE and MITRE ATT&CK framework). You will have relevant certifications such as GCFA, GCIH or OSCP.

What's on Offer

• Good Working Culture
• Hybrid working

Contact

Isha Hussain (Lic No: R2197976/ EA no:18S9099)

Quote job ref

JN-032023-5983772

Phone number

+65 6416 9850

Michael Page International Pte Ltd | Registration No. 199804751N