The Position

• Lead the technical implementation of the species strategy for ROPU ASKAN to achieve business objectives and customer satisfaction, under strategic guidance of the ROPU ASKAN Business Segment Head.
• Provide excellent technical services to strategic accounts and key customers in the ROPU, in partnership with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM), contributing to build stronger commercial relationships with the said key accounts.
• Has the responsibility in the collection, analysis and the provision of relevant scientific information in swine for the Regional Operating Unit (ROPU) AH business organization and other stakeholders.
• Develop regional or overview local technical life cycle management (LCM) actions, scientific trials, post marketing authorization data collection for the swine portfolio.
• Acts as the regional knowledge expert for portfolio solutions such as Integrated Health Management and Needleless technology (FreVax).
• Build and maintain a broad network of relationships with international, regional and local key opinion leaders and (technical) experts, respected practitioners, for the benefit of strategy implementation in the ROPU.
• Continuously train and support the local swine technical teams in the ROPU countries in the proper handling of customer technical issues, building and implementing the necessary plans to constantly upskill them.
• Lead technical communication and sharing of knowledge and experience within and beyond ASKAN.

Duties & Responsibilities

Ensuring strong technical contribution to ROPU Strategy execution:

• Supports the implementation of ROPU ASKAN swine strategy in close collaboration with the ROPU ASKAN Business Segment Head, leading relevant technical initiatives
• Provide technical support to the technical colleagues and key customers in the ROPU
• Support product launch processes, including training on new products, in collaboration with ROPU Business Segment Head
• Assessment of competitor activities and evaluation of competitor products from a technical marketing perspective, outlining technical points of defense, in collaboration with ROPU Business Segment Head
• Contribute to Strategic Account Management from a technical perspective in collaboration with RSAM
• Responsible for exchange of technical information regarding the available products in the ROPU; including technical papers
• Indirectly responsible for portfolio solutions such as Integrated Health Management and Needleless technology (FreVax)

Provide expert guidance and support on swine health, production, nutrition, and management practices to strategic accounts and key customers in the ROPU:

• In partnership with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM), conduct on-site visits to farms and facilities to assess production practices, diagnose issues, and recommend improvements.
• Work closely with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM) to identify challenges, develop strategies and provide feedback on customer needs and industry trends.
• Contribute to build stronger commercial relationships with the said key accounts

Improving Technical capabilities of our people:

• Provide in-depth technical trainings and consultations regarding the swine portfolio to relevant ROPU country colleagues.
• Communicate data from studies and other technical information to internal swine community, technical colleagues, as necessary.
• Ensure development of skills and abilities through ongoing feedback, coaching and training/development opportunities of local technical colleagues.
• Coordinate and act as Technical contact point for the ROPU with Global Strategic Marketing Team (GSM) including Technical Services of GSM.

Managing Technical Studies/trials and Publications:

• Initiate, co-ordinate and follow up on field trials within ROPU countries. Ensure proper documentation (such as proper study number) is in place.
• Lead post-marketing authorization studies, diagnostics, case investigations & training in collaboration with the regional & local veterinarians
• Adapt the strategy for post-marketing authorization studies in line with the marketing plans for the ROPU, design each study with appropriate input from other stakeholders, work with other stakeholders to run the study and turn the output into, marketing material (e.g. peer review publications, etc)
• Write/contribute to/review proposed publications by regional or local technical teams as per expected high level standards.

Scientific Management and representation:
- KOL Management:

• Contributes to the internal and external KOL management strategy for the swine portfolio, steer the management of KOL relationships in the ROPU and own/co-own/support the partnerships

- Scientific Events:

• Attend internal and external meetings/congresses related to the swine industry
• Contribute/attend/organize internal and external meetings/congresses related to the swine industry
• Establishing good connections in scientific community, seen as respected leader
• Present as required/as invited in scientific congresses

Requirements

• Veterinarian with experience in the Swine industry is a must-have
• Minimum 5 years experience in Swine Industry
• Broad knowledge about swine; Good understanding of regulatory environments in the different countries, as well as pharmacovigilance requirements.
• Strong business mindset; In-depth technical knowledge of relevant clinical areas; Capable of managing a substantial amount of scientific information
• Strong business mindset
• High integrity and ethical standards
• Flexibility, open to change, adapts to the changing situations
• Strong analytical ability
• Good listening skills, speaker skills, strong communicator
• Self-motivated, takes initiative, autonomous
• Fluency in both written and spoken English

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

Working Hours: Monday-Friday 9am - 6pm

Saturday-9am - 1pm

Job Description

• Daily Operations for Air Freight
• Coordinate All Air Import/Export Freight Activities
• Quotations, Bookings, Documentation, Data Entry, Shipment Tracking and Tracing, and Billing. Issue Airwaybills and Invoice clients and agents, as well as organising documentation and shipping records.
• Any other duties as per requirement and assigned.

Job Requirement

• With min 1 year experience in handling Air Freight Operations and documentations
• With Diploma in Logistic / Supply Chain is preferred

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We are seeking a skilled and motivated Service Engineer to join our team, specializing in chiller maintenance and commissioning. The ideal candidate will have hands-on experience in servicing chillers and related HVAC systems, demonstrating strong technical abilities, excellent problem-solving skills, strong communication skills and a commitment to delivering outstanding customer service.

Chiller Maintenance & Chiller Commissioning Work

· Perform routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficiency.

· Provide exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.

· Diagnose mechanical, electrical, and control system issues and implement effective solutions.

· Educate clients on proper operation and maintenance practices to extend the lifespan of their chiller systems.

· Prepare and submit detailed reports outlining service activities, findings, and recommendations for future improvements.

· Execute commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.

· Collaborate with MHI agent, customer and contractors to verify system performance and compliance with specifications.

· Foster a collaborative working relationship with contractors, encouraging teamwork and shared problem-solving.

· Work closely with the contractor to share knowledge, improve processes, and enhance overall service delivery.

· Adhere to safety protocols and regulations while performing service tasks to ensure a safe working environment.

· Conduct safety briefings and ensure all parties understand their responsibilities regarding safety.

· May involve working in various environmental conditions, including outdoor settings.

· Field-based role with travel to client sites.

· Available to respond to chiller breakdown calls during assigned standby shifts.

Requirements

· Diploma and Bachelor’s Degree in Engineering

· Proven experience in chiller maintenance, commissioning, or related HVAC roles (3-5 year).

· Strong technical knowledge of chiller systems, HVAC principles, and

· electrical controls.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills to interact effectively with clients and team members.

· · Ability to work independently and manage time efficiently.

· Building Construction Supervisors Safety Courses.

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

We are looking for passionate and dedicated Chemistry tutors to join our team. Whether you are an experienced MOE teacher seeking part-time work in the evenings or a full-time tutor, we welcome you to help students excel in IB and H2 Chemistry. This role involves planning and delivering engaging lessons that boost students’ confidence and understanding in Chemistry.

Key Responsibilities

• Plan and conduct engaging Chemistry lessons tailored to the H2 and IB syllabus.
• Develop and provide lesson materials, including handouts, practice questions, and other resources to enhance learning.
• Foster a supportive and encouraging environment to help students build confidence and mastery in Chemistry.

Qualifications

• Education: Graduate or Undergraduate degree in Chemistry, Engineering, or a related field.
• Experience: Prior tutoring or teaching experience in H2 or IB Chemistry.
• Knowledge: Strong understanding of the H2 and IB Chemistry curriculum.

Skills

• Excellent communication and interpersonal skills.
• Ability to simplify complex Chemistry concepts for better student understanding.
• Strong organizational skills with effective time management.
• Patience and adaptability to accommodate various learning styles and needs.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours, including evening slots for part-time roles.

Join us to make a meaningful impact on students' Chemistry journeys!

The Position

The Regional Strategic Account Manager Poultry (RSAM) is responsible for growing and managing business relationship with our strategic customers across the ROPU. This includes responsibility for achieving the sales budget, executing the sales & marketing plan and leading the account planning process for customers.
The RSAM is expected to:

• Deliver excellence in customer support and ensure above market growth in global & national ASKAN Poultry Strategic Accounts.
• Drive long term revenue and profitability growth with our strategic customers in collaboration with country key account managers and poultry team and alignment with ASKAN goals and performance.
• Implement the growth strategy and define the short, medium and long term growth tactics for global and national strategic in close collaboration with ASKAN Boehringer Ingelheim poultry team and the global strategic account management team.
• Work closely with ASKAN poultry leadership (BSHs) and local key account managers to ensure implementation of strategic targets across customer aligned countries.
• Provide operational guidance & leadership to the local SAM Customer Team members in sharing information and best practice between the GSAM and local SAMs.
• Functioning as the first line contact to represent ASKAN key poultry customers in scope to the GSAM organization and to ASKAN leadership.
• Gather and update key insights with ASKAN CX and SAMs based on monthly performance analysis and take quick action based on these insights, in particular focusing on achieving/growing Share of wallet (SOW) leadership across species.

Duties & Responsibilities

1. FINANCIAL TARGETS

• To achieve in collaboration with ASKAN management, poultry leadership and local KAMS short and mid term financial targets as set by the poultry department for the assigned strategic accounts.
• Translate the Boehringer Ingelheim SAM strategies into annual sales targets mutually agreed with local Boehringer Ingelheim Animal Health SAM account owners and ASKAN poultry leadership.

2. STRATEGY AND IMPLEMENTATION

• Provide planning and executing support to the KA Customer Business Plans in line with the local/ASKAN poultry strategy/ Global poultry strategy and GSAM poultry directions in cooperation with the ROPU poultry team.
• Identifying customer needs and make proposals for solutions that leads to maximal Share of wallet and optimal key account intimacy. Fosters a solution based approach to create win-win situations.
• Follow up on implementation of focus activities and measure impact on strategic targets. Ensure compliance of interaction of Boehringer Ingelheim SAM teams with ASKAN key accounts.
• Gather and assess competitive intelligence, perform market/ customer analysis

3. ACTIVITY REPORTING

• Regularly update the sales potential of strategic accounts by product group and track the Boehringer Ingelheim Animal Health sales vs potential and share of wallet.
• Names of top customers
• Regular customer segmentation
• Service level definition per customer
• Active management of distribution channels
• Active monitoring of supply situation
• Active demand planning and forecasting implementation per customer through local KAMs & distributors.
• Monthly reporting into GSAM (business, opportunities, incidents, market intel, etc)

4. NETWORKING AND COMMUNICATION

• Initiate contact with company HQ and build the network with key accounts Management.
• Establish a communication network between local Boehringer Ingelheim Animal Health SAMs teams, GSAM and key accounts.
• Ensure regularly sharing of best practice and Boehringer Ingelheim as well as competitor activities.
• Exchange information between the key accounts, SAMs, ASKAN poultry and GSAM team.

5. ORGANISATIONAL ALIGNMENT

• Serves as a first line single contact for ROPU/Global Strategic Account Management in alignment with ASKAN poultry leadership.
• First line of escalation to the global functions in case of customer demands (pricing, supply, key investment...etc)
• Provide support and suggestions to SEASK / Local SAMs/Global Customer management to facilitate potential negotiations with Customer.
• Ensures communication to key accounts stakeholder and to the Boehringer Ingelheim Management.

6. RELATIONSHIP BUILDING

• Understands the formal and informal Customer structure including decision making and influence maps.
• Identifies key leverage points and mutual growth opportunities in the business.

Ensures activities and interactions are in line with Boehringer Ingelheim compliance guidelines and ensures adherence to corporate SOP's and procedures (e.g Code of Conduct), local regulations, ethical standards and best practices as applicable.

• Ensures continuity of relationships in case of change of key personnel.
• Prepare for/conduct informative discussions with ROPU to understand expectations or requests (e.g. global rebate/discounts, commercial policies)

The role is bound by all Compliance, Pharmacovigilance and Regulatory policies

• Collaborate strongly with local, regional and global commercial and enabling functions.
• Work within cross-functional multi-level teams with high level of complexity
• Learning agility to keep abreast of relevant industry trends and research
• Travel extensively in territory and partly nationally and internationally
• Offer knowledge in peer to peer training
• Attend trade shows nationally
• Share market knowledge and current trends
• Leading without administrative power.
• Providing SAM Customer implementation strategy objectives and guidance.
• Understanding and dealing with complex customer relationships.
• Supporting and providing recommendations to local poultry SAMs and GSAM and ASKAN poultry.
• This role draws upon deep knowledge and understanding of poultry production, poultry health, diagnostics and data driven management decisions. He/She needs to have knowledge and capability to manage and collaborate with key customer stakeholders as well as local, regional and global Boehringer Ingelheim Animal Health stakeholders.
• Commercial and technical acumen required.
• Excellent knowledge in poultry business.
• Long term working experiences in business or Strategic account management as well as working across matrices.
• The role has a substantial impact on the OPU/ROPU Boehringer Ingelheim Animal Health business and the image of Boehringer Ingelheim Animal Health. The job is a key role to drive and achieve the quantitative & qualitative species targets in the OPUs & ROPU. The service level needs to meet business to business requirements in terms of technical support and information. Its a strategic approach with mid/long term focus.

Requirements

• Degree in Veterinary Medicine or Animal Science (Veterinary or comparative degree recommended). Master Degree in Business Administration
• Long term work in poultry business and with poultry accounts.
• Long term work experience in business or strategic/Key account management.
• At least 10 years solid sales and marketing experience with a proven track record of achieving targets and execution of strategy.
• Demonstrate agility within a cross functional team
• Knowledge of the Animal Health Industry economics and drivers preferred
• Ability to work and thrive in a matrix team environment
• Excellent Interpersonal and Communication Skills
• Influence and Leadership Skills
• Strong Learning Agility
• Excellent oral and written communication skills
• Special working experiences: Background to agricultural related industries
• Competencies critical for success of this position
• Analytical Thinking and Working
• Strategic thinking.
• Influencing Skills
• Customer management
• Key Account Planning & Organization
• Business management

What we offer is the opportunity to lead a team in developing and delivering ground-breaking solutions for today's dynamic Asia Pacific marketplace and a culture that fosters growth and leadership. Choose to be business-oriented, curious, and innovative -- challenge the status quo, innovate, disrupt and seize the opportunity to transform yourself. All this while having fun along the way!

This role will primarily cover the design, build, testing, deployment, and support of complex analytical solutions as part of an established APAC Analytics & BI team.

Primary Responsibilities:

• Core client: You will have a core client – which you will work on for multiple markets.
• A growth focus individual, who is motivated to push the boundaries, while proactively and innovatively finding ways to develop both client appetite for data and analytics; as well as developing world-class excellence in Asia Pacific delivery of data and analytics solutions for advertising and marketing.
• Work with the regional client team to analyse business requests and partner with stakeholders to provide a strategic solution data and analytics into actionable plans and tactics at regional and local market level.
• Work with business support, project management and technical experts as required across local markets to translate identified data into effective dashboarding solutions and reporting projects.
• Design, Build, Test, Debug, Monitor, and Troubleshoot various dashboarding solutions.

Preferred Technical Knowledge

• A patient, flexible and team-oriented approach is essential. You will need to work well under pressure and be able to quickly understand problems and be capable of providing innovative, pragmatic, and workable solutions.
• Experience with Dashboard & Reporting. Experience with Scripting and Programming (to an extent) Python, HTML, CSS, JavaScript, AngularJS development skills is an added plus

An ideal candidate should possess:

• Bachelor’s Degree in Computer Science / Information Technology / Statistics or its equivalent
• 5-7 years' of relevant work experience, or with the relevant academics qualifications
• Experience with either Tableau, Power BI, Google Data Studio, Datorama Business Intelligence software to develop effective data models and front-end applications
• Knowledge of HTML, CSS, JavaScript, AngularJS is a plus
• Good problem solving and testing skills
• Understanding of database design concepts
• Expert knowledge of Microsoft Excel, incl. Pivots, Word, PowerPoint
• Strong organizational skills & attention to detail.

Duties & Responsibilities

• Restaurant/Hotels Acquisition: Break into new logos within our largest customer segment of restaurants, Beach Club, Rooftop Bars and independent Hotels in Singapore.
• Expand TableCheck presence: by identifying key restaurants prospects and converting them into long-term customers.
• Sales Acumen: Have the ability to verbally communicate a compelling purchase rationale to prospects using a variety of sales methodologies.
• Presentations: Create demand by clearly articulating and educating prospects on the TableCheck value proposition through the presentation of products and services during in-person and virtual demonstrations.
• Full Cycle Sales: Involved in all phases of the sales lifecycle including : identifying and developing leads; meeting with clients; presentations and sales; financial deal structuring; to contract negotiation and closing.
• Cold Call: Contact restaurants/Hotels to get key contact email + schedule demo + prepare proposal.
• Teamwork: Thru Cold Call or email achieve 5-10 appointment per week & 20-30 appointment per month.
• Weekly Report Submission – Pipeline, Prospects generation list & Weekly Sales Report.
• Experience - in Third Party Dining apps, Table Management Software or Point of Sales System Background will have advantages.
• You have 1-2 years of previous work experience and are passionate about sales & the hospitality industry.

As a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Summary

This position is responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Conducts periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Job Responsibilities

Credit applications:

· Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance.

· Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger:

· Ensure all invoices / statements are issued on a timely basis.

· Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.

· Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.

· Monitor and pursue collection of overdue accounts.

· Review city ledger daily for correct postings of charges and take corrective action where necessary.

· Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts.

· Respond to and resolve account queries in conjunction with accounts receivable.

· Review provision, write-offs and other adjustments immediately prior to month end.

· Implement effective inquiry response procedure for guests and management.

· Ensure all travel agent commissions are timely processed and paid.

· Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

· Conduct credit meetings at least once a month, with relevant highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.

· Attend Credit Managers meetings to keep up to date knowledge of credit risks.

· Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

· Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office:

· Liaise between the Finance Department and the Front Office.

· Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

· Review the Advance Deposit ledger to ensure all the balances are either current or for future date.

· Inform the Front Office Manager of any deviations from policy by Duty Managers, or Front Office Agents that may come to his/ her attention.

· Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

Commercial Responsibilities

· To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.

We are WEPURPLE – an integrated retail design and marketing agency with Purplers in Singapore, Cape Town, Mexico, Paris and London. We are a purpose-built agency, armed and ready to shape the future of brands in global consumer and retail channels. We are experts in what we do and we love it too. We thrive off pushing boundaries, continually improving and operating as an extension of our clients… and most of all, we have fun along the way.

Our client management team is looking for a Project Manager to join our Singapore office.

About the role:

This position will manage permanent or temporary merchandising projects from design adaptation to execution. It means working with our creative and technical designers to design the space and put together the construction package, then liaising with our network of partners and contractors to build and implement seamlessly, mainly in the Travel Retail channel.

Daily duties/responsibilities:

• Project management: lead and manage multiple projects from inception to completion, bringing to life permanent merchandising or temporary activations, and ensuring timely delivery within scope and budget, including: preparation of cost estimates; managing relationships with clients, stakeholders and suppliers; creating tender packages; and managing and resolving snagging lists with contracts; and providing accurate project reports.
• Client communication: Act as the primary point of contact for clients, facilitating regular updates and feedback sessions to maintain alignment on project goals.
• Quality control: implement quality assurance processes to ensure all deliverables meet the agency’s standards and client expectations.
• Team collaboration: work closely with cross-functional teams to develop and cultivate strong relationships, in particular, with the Design Studio.
• Budget management: develop and manage project budgets, tracking expenses and ensuring adherence to financial parameters.
• Reporting: prepare and present project status reports, highlighting progress, challenges and solutions to stakeholders.
• Business growth: assist in identifying new business opportunities and strategies to expand client relationships and drive agency growth.

Qualification criteria:

• 4-6 years of relevant work experience in brands, agencies, or production houses.
• Bachelor’s Degree (or other suitable qualification) in Project Management, Marketing, Design or a related field.
• Must be fluent in Mandarin as we collaborate with various Mandarin speaking vendors.
• Experience in a small-to-medium sized agency is an advantage.
• A network of suppliers in the travel retail channel is a plus.
• Strong understanding of retail design principles and marketing strategies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Problem-solving mindset and ability to work under pressure to meet deadlines.
• Excellent organisational and multitasking skills, with a keen attention to detail.

What's in it for you:

• The opportunity to work on global consumer brands – we work with some of the world’s most known and loved consumer and luxury brands, spanning perfume and cosmetics, wines and spirits, fashion, confectionery, and F&B.
• We are Purpling the World with a global team. You’ll have the chance to work with a diverse, flexible, talented team of Purplers – we are a tight-knit group, built like a sports team; we all have different roles to play, we maximise each other’s strengths, we have each other’s backs and we do what it takes to deliver results.
• At least one performance review per year, with a strong focus on helping to build a career that’s right for you.
• Highly competitive leave entitlements, with above average paid annual leave and a day off to celebrate your birthday because… why not?
• An environment that supports work-life balance, offering our team members an annual health and wellbeing allowance; and a flexible work policy that balances the need for in-person collaboration (office time) and the need for life (remote work opportunities.
• We are passionate about building a diverse team with people from a variety of backgrounds. We have a robust equal employment opportunity policy and do not discriminate against any employee or candidate because of age, gender, gender identity, race, religion, nationality, disability or any other basis. Our people are selected based on a combination of merit, alignment with our company values and professional qualities.

Application:

If you think this is the job for you and you are ready to apply, go ahead and send us your resume and tell us why you’d make the perfect addition to our Purple Nation. Not sure you have all the skills we are looking for? Go for it anyway – we are more focused on bringing together a diverse group of people than we are on ticking boxes. We'd love to see how we can Purple the World together. Suitable applicants will be considered and contacted on a first-come, first-served basis.

Job Descriptions

• Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
• Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Analyzing sales data and identifying opportunities for growth.
• Monitoring expenses and proposing cost control measures to maximize profitability.
• Ensuring exceptional customer service standards are met by the store staff.
• Handling customer inquiries, complaints, and resolving any issues that may arise.
• Overseeing product placement and visual displays to optimize sales and create and appealing shopping environment as per company policy.
• Collaborating with the management to implement promotional activities.
• Monitoring the effectiveness of marketing initiatives and providing feedback to Cluster Manager.
• Implementing loss prevention measures to minimize theft and protect company assets.
• Building and maintaining positive relationships with customers, suppliers, and vendors.

Requirements

• Work on weekends is a must
• Minimum 3 years in the inventory management.
• Understanding of inventory management to maximise profit
• Familiarity with inventory management
• Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth.
• Strong problem-solving skills
• Flexibility to adapt to changing market conditions and priorities

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

A Warehouse Manager completes various management, organization and planning tasks to maintain high performance of the warehouse’s storage and shipment processes. Their duties and responsibilities often include:

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.

2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.

4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.

5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements

1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.

2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

ARCHITECTURAL MANAGER

1. Possess at least diploma or degree in Construction Management.

2. Check and perform both 2D drafting work and BIM Model Quality.

3. Perform BIM clashes review, carry out BIM modelling works and prepare and distribute clashes report to facilitate coordination process.

4. Ability to do submission of Architectural drawings to government authorities, tender and construction drawings.

5. Assist the Architects to resolve any non-compliance issues.

6. To liaise and co-ordinate work with the Consultants and sub-consultants, government and statutory authorities.

7. Minimum 8 years relevant experience.

We are looking for an experienced Finance Manager with a strong background in logistics, supply chain, or freight forwarding to manage our financial operations. The successful candidate will oversee all aspects of financial management, including budgeting, forecasting, financial reporting, and ensuring compliance with financial regulations. You will work closely with cross-functional teams to provide insights that help drive business performance and strategic decision-making.

Key Responsibilities:

• Lead the financial planning, budgeting, and forecasting processes to ensure alignment with company goals and objectives.
• Manage financial reporting and analysis, providing insights into business performance and making recommendations for improvements.
• Oversee cash flow management, ensuring optimal liquidity for daily operations.
• Ensure timely and accurate preparation of financial statements in compliance with local regulations and company policies.
• Monitor key financial metrics and ensure adherence to financial controls and processes.
• Collaborate with senior management and other departments to provide financial insights that support strategic decision-making.
• Manage audits, liaising with external auditors and ensuring compliance with statutory requirements.
• Evaluate and improve financial processes and internal controls to enhance efficiency and accuracy.
• Oversee accounts payable, accounts receivable, and general ledger functions.
• Assist with tax planning and ensure compliance with tax regulations.

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 5 years of experience in financial management, specifically within the logistics, supply chain, or freight forwarding industries.
• Strong financial modeling, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Proficient in financial management software (e.g., SAP, Oracle, or similar ERP systems) and Microsoft Excel.
• In-depth understanding of financial regulations and compliance requirements.
• Proven experience leading and developing finance teams.
• Strong attention to accuracy and detail in financial reporting.

For interested applicant, kindly send your resume in Word/PDF format, including the following in your resume

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Team Summary

The Marketing Insights & Analytics team sits within the Marketing function of Visa in Asia Pacific (AP) with a vision to be an insight-led engine of advisory.  The team delivers insights & marketing measurement analytics based advisory to internal Visa stakeholders and as a Value-Added Service (VAS) to our clients & partners.  

What a Senior Manager – Insights & Analytics, Asia Pacific does at Visa:

This Sr Mgr role reports to the Head of Marketing Analytics for AP and will operate within the Marketing Measurement practice area with a focus on research and survey-based measurement deploying varied tools & solutions and developing and running Marketing Measurement for Visa.  This role will support AP Marketing function with relevant insights for campaign briefs & creative development, measurement of marketing investment impact on the business & brand in short term as well as long term using research methods and advanced analysis techniques.  The incumbent will manage & provide mentorship to a junior member of the team, training them to operationalize a best-in-class campaign & brand tracking program and coaching how to uncover insights to optimize marketing effectiveness.

Manage end to end insight input into marketing planning, execution and measurement and be a strategic advisor for AP marketing function

• develop & execute creative development research plan (qual/quant exploration & testing) for key marketing initiatives
• maintain an ongoing synthesis of evidence-backed best practices for creative development
• maintain close cadence of communication & advisory with regional & global creative and media leads as well as local marketing leads
• collaborate and align with marketing measurement team on creative targets and KPIs
• communicate, influence and align with global marketing research counterparts
• Oversee the brand and campaign measurement operations to ensure that in-market activities are tracked
• Track campaign measurement to analyze and report in-market performance
• Communicate learnings & best practice to countries and summarize regionally from the integration of creative, campaign, brand health and business results
• Uncover & apply new approaches to measuring marketing effectiveness across media, esp. in digital & social media channels
• Implement global approach to social scoring & uncover best practices for Marketing to be more effective and efficient with social media

Key Performance Indicators

• • Marketing creatives that surpass industry benchmarks for pre-testing
  • Delivery of timely campaign measurement, promoting practices that drive marketing effectiveness
  • Supporting brand health measurement, promoting practices that contribute to meeting brand health targets and growing brand health

Why this is important to Visa

The Sr Mgr plays a vital role in ensuring the best quality, award-winning creative is brought to market, promotes assessment and optimization of marketing investment. Additionally, this role will partner with our Global Insights & Analytics team to roll-out & implement a standard brand tracking program. 

As Reefer Care Manager, you are responsible for overall end-to-end operational delivery of PIL reefer service to ensure safe, reliable and efficient carriage of reefer cargo.

Job Responsibilities:

• Develop and implement end-to-end reefer handling process
• Coordinate with commercial, trade, operations, equipment, claims and other related shareholders to ensure reliability of reefer product
• Reefer monitoring on land and vessel, including special commodity hyper-care, CA, CT, pharma, etc.
• Resolve reefer malfunction and other exceptions, incl. manage 24/7 emergency technical hotline for reefer malfunction
• Manage outsourced reefer service partners (long term to migrate to SSC)
• Manage reefer ship kit and accessories deployment
• Technical support to commercial, claims, trades, etc.
• Support the monitoring of reefer related cost in the network
• Manage reefer care team (Shared Services Centre)
• Lead stakeholders in reefer handling process

Job Requisitions:

• Tertiary education in science, engineering preferable.
• Preferably with at least 10 years’ experience in reefer equipment operations, maintenance, engineering and post-harvest cargo handling.
• Expert in reefer handling process like:Reefer container preparation, CA, CT, Pharma, etc.
  Reefer monitoring, on land and on board
  Reefer machinery operations
  Reefer data analysis
  
• End-to-end shipping and intermodal operations
• Telematics technologies and application
• Post-harvest cargo knowledge

Key Responsibilities
• SAP S/4HANA Implementation: Lead and manage end-to-end SAP S/4HANA implementations, including supporting business process analysis, data migration, configuration, testing, and go-live support.
• Project Planning and Execution: Develop and implement comprehensive project plans, including scope definition, resource allocation, timeline creation, and risk management strategies.
• Stakeholder Management: Effectively manage relationships with internal and external stakeholders, including clients, vendors, and team members. Facilitate open communication and address concerns promptly.
• Team Leadership: Lead and motivate project teams to achieve project objectives within budget and on schedule. Provide guidance, coaching, and support to team members.
• Change Management: Anticipate and manage organizational change associated with SAP S/4HANA implementations. Develop and implement change management plans to minimize disruption and maximize adoption.
• Quality Assurance: Ensure adherence to quality standards throughout the project lifecycle. Conduct regular reviews and audits to identify and address quality issues.
• Reporting and Communication: Prepare and deliver regular project status reports to stakeholders. Communicate effectively both verbally and in writing to keep all parties informed.

Required Qualifications
• Experience: 9-11 years of experience in project management, with a strong focus on SAP S/4HANA implementations.
• Certifications: PMP or equivalent project management certification preferred, SAP S/4HANA certification is a plus.
• Technical Skills: In-depth knowledge of SAP S/4HANA modules, including Finance, Controlling, Logistics, and Human Resources. Experience with SAP S/4HANA Cloud or Hybrid deployments is a plus.
• Soft Skills: Excellent communication, interpersonal, and leadership skills. Ability to build and maintain strong relationships with stakeholders. Strong problem-solving and decision-making abilities.

Responsibilities

• Directs and oversees the four business divisions:

1. Legal Compliance

2. Regular business activities.

3. Managing Risks.

4. Overview of Finances.

• Assist the management group in resolving operational concerns.
• Verifies compliance and efficacy of all company policies and procedures by reviewing and approving them.
• Assess the organizational structure of the company and offer suggestions to the managing director for ongoing enhancements to the productivity and efficacy of the organization.
• Promoting innovation, change, and ongoing development to support business prospects.
• To maintain profitability and competitiveness, implement and oversee yield control in every division.
• Assure adherence to corporate guidelines regarding bids and proposal costing.
• Manage the budget and staff to improve output within the organization and guarantee efficient succession planning.
• Provide leadership by informing and reassuring stakeholders of the company's strategic path.
• Review all departments every three months to make sure all goals are being reached.
• Work together with the Business Development team to establish a sales strategy that is effective, gaining an understanding of the factors that influence business and profit while making sure that it is in line with corporate goals.
• Develop strong relationships with stakeholders both inside and outside the company through attending up to events and meetings as required.

Qualifications:

• Bachelor's Degree in any discipline.
• Proven experience in a similar leadership role within an SME or start-up environment.
• Strong leadership, communication and interpersonal skills.
• Excellent analytical and problem-solving abilities

For interested applicant, kindly send your resume in Word/PDF format, including the following in your resume

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)