JOB SUMMARY

• Handles all incoming inquiries for groups and events.
• Qualify and convert corporate catering and group sales.
• Meet / exceed individual sales target.
• Work together as a team player within and inter-departments.

JOB DUTIES & RESPONSIBILITIES

1. Exceed individual assigned sales goal and responsibility for team members for achievement of total sales budget. Derive creative upsell initiatives.
2. Build rapport and effectively qualifies each business opportunity.
3. Conduct daily telemarketing calls to solicit for leads.
4. Conduct site inspection of hotel with guests and present unique selling points.
5. Answers incoming group and catering inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 24 hours.
6. Determines availability of space and rates using revenue management tools. Seeks additional approval from Revenue Management/Director of Sales as needed.
7. Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, cross sell to another Marriott Hotel(s).
8. Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents.
9. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
10. Once signed contract/offer is received, completes accurate, detailed and accurate turnover documentation for Event Management.
11. Maintains relationship with customer to increase repeat business opportunities.
12. To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
13. To share responsibility for development and training of diret reports. This involves assisting in setting measurable goals for direct reports – Catering Executive / Coordinator Development
14. Ensures that the sales staff properly follows pricing and selling strategies.
15. To adhere to personal behavioural norms of intergrity such as grooming, ownership, accountability and responsibility.
16. Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management and/or Sales & Marketing Management.
• At least 2 years of Managerial level or 1 year of Executive level in Hotel Conference Sales (Sales Centre) experience.
• Strong overall sales skills.
• Excellent communication skills.
• Proficiency in meeting room set-ups, audio visual and other support services.
• Understanding of contract management and legalities.
• Understanding of sales strategy and need times as developed by revenue management.
• Understanding and achievement of team.
• Sales systems knowledge.
• Demonstrates great leadership skills.
• Demonstrates customer development and relationship management skills.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

• Bachelor's degree in Electrical Engineering, Construction Management, or related field from an accredited university or college is preferred
• min 2 - 4 years of work experience in an Engineering Role or as a Site / Field Service Technical Expert, with Electrical installation and/or construction project management experience of 1-2 years or more will be a benefit,
• Relevant training in Project Management and experience in executing projects and bid preparation would be beneficial
• Experience and knowledge of High Voltage transmission industry would be beneficial.
• Positive attitude to work in challenging environment and in embracing high performance culture.
• Understands cultural differences and copes with them effectively.
• Strong competence in using IT Tools including Microsoft.
• Communicate clearly and professionally in English (written and/or verbal) required, where additional Asian languages will be a benefit.
• Willing to travel within the region.

Responsibilities:

· Strong Ability to review and understand project’s agreement/contract, specifications, clarification and exceptions, scope of work, budgets, and allowances prior to commencement.

· Monitor and executes the defined work packages / projects within the defined requirements (e.g. safety, Budget, Schedule, etc.) and provide regular updates to team, management, and PMO during project review meetings

· Interface with operations, engineering, and factories throughout the world to resolve technical topics in ongoing projects and site works.

· Support business success and customer satisfaction and ensures professional stakeholder management.

· Familiar with contract change process and invoicing/ final closure of the projects.

· Investigates and provides recommendations on ways to further localize scope, improve processes and grow the business.

· Support the preparation of new opportunities proposals, business plans, proposal work statements, specifications, operating budgets, and financial terms/conditions of contract.

Duties of Dental Assistant:

• Assist Dentist during dental treatments and procedures
• Assist patient to take X-Ray / OPG
• Disinfect and sterilize instruments etc
• Disinfect dental chair & ensure cleanliness of treatment room after every patient
• Maintain appropriate levels of supplies in treatment room
• Prepare materials, dental instruments, and equipment as and when required
• Any other duties assigned by the dentist or clinic-in-charge

Job Requirements:

• Candidate must possess at least "N"/ "O" Levels qualification or has worked in Dental clinics
• 5.5 work day week (Mon to Fri 9am to 5.30pm / Sat 9am to 1.30pm)
• Overtime will be given at rate of 1.5 of salary
• Proficient in basic computer knowledge
• Must be bilingual
• Able to help/cover staff from other 2 clinics as and when required
• Singaporean or Permanent Resident only

Summary :
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirement:
- Have Call centre exp

OR

- Have order processing exp

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• No education requirement
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Responsible for full cycle of recruitment for assigned departments from searching for candidates, screening applicants, conducting interviews, salary proposals to following up on acceptance and confirmation of commencement date while ensuring a positive candidate experience throughout the process.
• Collaborate with hiring managers and HODs to understand current and future hiring needs.
• Build a good pipeline of qualified candidates to fill critical/evergreen roles to reduce the hiring lead time.
• Build and maintain relationships with professional organizations.
• Represent organisation at career fairs and networking events.
• Maintain and analyse recruitment metrics.
• Regular review and improvements on Recruitment workflow processes & procedures.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities

• Administration - Assist with reception and be first point of call for all visitors to the office.
• Diary and calendar management.
• Invoicing and Expenses - account and credit card reconciliation, invoicing and petty cash.
• Ordering groceries, stationary, office catering supplies & daily lunches and organizing office laundry service.
• Coordinating courier deliveries and collections and daily post.
• Facilities - Responsible for facilities, maintenance and upkeep of the office.
• Manage sub-contractors on maintenance, cleaning, security, waste and other soft services.
• Coordinate services with building management and/or landlord.
• Oversee maintenance and upkeep of gym equipment.
• HR Administration - maintenance of HR database, new hire and leaver process, holidays and attendance tracking, visa applications, assisting staff with relocations.
• Managing healthcare and various benefit policies, mobile phone contracts etc.
• Update and communication health & safety manual and procedures.
• Manage travel arrangements for all staff.
• Event Management.
• Assist with ad-hoc duties as assigned.

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office
• Good organizational and time-management skills

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Hybrid Work Mode : 1 Day Work at home per week!

Key Responsibilities:

• Performance Analysis: Collaborate with subsidiary teams to analyze financial performance and provide actionable insights.
• Reporting: Prepare and present timely financial reports and forecasts for management meetings.
• Site Visits: Visit subsidiaries monthly to engage with local teams and understand market dynamics.
• Liaison: Facilitate communication between headquarters and subsidiaries to align goals and implement initiatives.
• Budgeting: Oversee budgeting and forecasting processes to ensure alignment with corporate objectives.
• Investment Assessment: Evaluate investment opportunities and financial risks, offering recommendations to optimize returns.
• Market Monitoring: Track financial trends and regulatory changes, identifying improvement opportunities.
• Collaboration: Work with cross-functional teams to enhance operational efficiency and value creation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field
• Experience: 3-5 years in financial analysis or related roles, preferably in a multinational company.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Hybrid Work Mode : 1 Day Work at home per week!

Key Responsibilities:

• Performance Analysis: Collaborate with subsidiary teams to analyze financial performance and provide actionable insights.
• Reporting: Prepare and present timely financial reports and forecasts for management meetings.
• Site Visits: Visit subsidiaries monthly to engage with local teams and understand market dynamics.
• Liaison: Facilitate communication between headquarters and subsidiaries to align goals and implement initiatives.
• Budgeting: Oversee budgeting and forecasting processes to ensure alignment with corporate objectives.
• Investment Assessment: Evaluate investment opportunities and financial risks, offering recommendations to optimize returns.
• Market Monitoring: Track financial trends and regulatory changes, identifying improvement opportunities.
• Collaboration: Work with cross-functional teams to enhance operational efficiency and value creation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field
• Experience: 3-5 years in financial analysis or related roles, preferably in a multinational company.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities:

• Lead and oversee the Payment and Withholding Tax teams to ensure smooth daily operations, including month-end and year-end closing activities
• Ensure timely and accurate payments to vendors and suppliers
• Verify payment requests submitted by the Payment team
• Plan payment run for institutions and ensure payments are processed according to the agreed payment schedule
• Review bank reconciliations performed by the team, ensure reconciling items are followed up promptly, including clearing of transactions with DDA arrangements
• Collaborate with internal and external stakeholders to resolve accounts payable and payment-related queries
• Review withholding tax assessment and filing to ensure tax returns are in accordance to Singapore’s Withholding Tax guidelines
• Ensure that the Withholding Tax team processes tax payments made to IRAS timely
• Assist with the preparation of reports and analysis related to Accounts Payable and Withholding Tax
• Collaborate with internal and external stakeholders on projects relating to new system implementation, system enhancements and process improvement
• Supervise, train and manage staff including setting of KPIs and conducting regular communication sessions, etc.
• Review work processes to promote efficiency and strengthen internal control procedures
• Support audits by providing the necessary documentation and information
• Other ad-hoc duties as assigned

Job Requirements:

• Degree, ACCA or Diploma in Accountancy or equivalent, with at least 10 years of relevant experience
• Minimum 5 years of supervisory experience
• Knowledge in SAP S4 Hana
• Proficient in Microsoft Office
• Experience in managing teams
• Meticulous, self-driven with a sense of urgency
• Ability to multi-task to meet tight deadlines
• Strong analytical, interpersonal and communication skills to manage stakeholders of various levels
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Requirements:

• Degree or Diploma in Accounting or Finance
• Minimum 10 years of relevant experience in accounting
• Proficiency in use of SAP Business One and SAGE EasyPay preferred
• Knowledge of Singapore financial regulations, GST filing, CPF submissions, etc.
• Strong commitment to producing accurate and error-free work
• Ability to work independently
• Able to commit 3 days/week (part time)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Greet and assist patients and visitors.
• Handle patient registration and appointment scheduling.
• Answer inquiries and provide information about services.
• Coordinate communication between patients and healthcare staff.
• Maintain patient confidentiality and adhere to hospital policies.

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided
• Able to work 3 rotating shift

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

The Product Manager will be at the forefront of the hotel’s technological transformation and innovation strategy. This role emphasizes hands-on management of both product development and the integration of emerging technologies to enhance guest experiences, streamline operations, and drive business growth. The Product Manager will lead the Information Systems (IS) team, ensuring the smooth functioning of all IT-related operations while directly managing the lifecycle of innovative projects that maintain the hotel’s competitive edge. A key responsibility will be spearheading the development of Software-as-a-Service (SaaS) products, with the ultimate goal of taking these solutions to market.

This role has significant room for growth, with the ambition for the Product Manager to eventually take full ownership of the SaaS products' lifecycle—from ideation and development to market leadership. It is ideal for a practical, entrepreneurial professional who enjoys a fast-paced environment, thrives on developing tangible solutions, and is passionate about leveraging technology to create new business opportunities. The Product Manager will work closely with the General Manager and department heads, focusing on implementing technologies that elevate the hotel’s standing in the smart hospitality space.

Key Responsibilities:

Product Management & Development:

• Lead the end-to-end development of hospitality-focused SaaS products, from conceptualization to market launch, ensuring alignment with guest and operational needs.
• Manage product roadmaps and prioritize features based on business impact, customer feedback, and market trends.
• Collaborate with cross-functional teams to translate the hotel’s strategic objectives into product deliverables that improve guest satisfaction and operational efficiency.
• Oversee and actively participate in product testing, iteration, and improvement processes.
• Grow into full ownership of the SaaS products' lifecycle, taking leadership over product vision, development, and market expansion.

Information Systems & Operational Support:

• Oversee the daily operations of the IS department, ensuring the smooth running of networks, hardware, software, and IT support services.
• Ensure the security and integrity of hotel data and IT infrastructure, including implementing robust cybersecurity measures.
• Maintain and optimize operational systems such as the Property Management System (PMS), CRM, and housekeeping management tools.
• Work directly with vendors and internal teams to integrate new technology systems, ensuring seamless transitions and functionality.

Innovation & Digital Transformation:

• Identify and implement emerging technologies, such as mobile apps, smart rooms, and digital check-ins, to enhance the guest experience and operational performance.
• Lead hotel-wide digital transformation projects, focusing on contactless services, energy management, and sustainability-driven initiatives.
• Stay ahead of industry trends to ensure the hotel remains at the cutting edge of smart hospitality.

Strategic Planning & Execution:

• Collaborate with department heads and external partners to assess technological needs and tailor solutions to meet specific operational goals.
• Manage the budget for IT and product development initiatives, ensuring cost-effective investments that drive long-term growth.
• Ensure compliance with industry standards and regulations such as GDPR and PCI DSS.

Team Leadership & Development:

• Lead and mentor the IS team, fostering a culture of innovation, problem-solving, and continuous improvement.
• Guide the team through preventive and corrective maintenance activities, ensuring minimal disruption to hotel operations.
• Manage the inventory of IT-related equipment, licenses, and contracts, ensuring proper documentation and renewals.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (MBA is a plus).
• 5+ years of experience in product management or IT leadership roles. Candidates from outside the hospitality industry are welcome, provided they have a deep understanding of customer experience and service-oriented technology solutions.
• Strong technical knowledge of PMS, CRM platforms, network architecture, and cybersecurity.
• Proven experience in managing the development and successful launch of SaaS products.
• Hands-on approach to problem-solving, with the ability to balance technical expertise and product development.
• Entrepreneurial mindset with a passion for driving innovation and finding new business opportunities through technology.
• Knowledge of Generative AI, Agentic AI/AO is highly preferred, as these will be key in driving future innovation at the hotel.

Preferred Skills:

• Experience with cloud-based solutions, AI, automation, IoT, or robotics in an operational setting.
• Familiarity with government grants and tech development initiatives, such as those offered by STB.
• Excellent project management skills, with the ability to handle multiple projects simultaneously while adhering to budget and deadlines.

Job Title: HR Manager

Key Responsibilities:

Recruitment and Staffing:

• Develop and implement recruitment strategies to attract qualified candidates.
• Oversee the recruitment process, including job postings, resume screening, interviewing, and selection.
• Manage onboarding and orientation processes for new hires.

Employee Relations:

• Foster a positive work environment through effective employee relations programs.
• Address and resolve employee concerns, grievances, and disciplinary issues in a fair and timely manner.
• Conduct investigations and provide recommendations for resolution.

Performance Management:

• Develop and implement performance appraisal systems and processes.
• Provide guidance and support to managers on performance management and improvement plans.
• Ensure timely and constructive feedback to employees.

Training and Development:

• Identify training needs and develop training programs to enhance employee skills and performance.
• Coordinate and deliver training sessions, workshops, and development initiatives.
• Monitor and evaluate the effectiveness of training programs.

Compensation and Benefits:

• Administer and manage employee compensation and benefits programs.
• Ensure compliance with legal requirements and company policies.
• Conduct market research to maintain competitive compensation packages.

HR Policies and Compliance:

• Develop, implement, and maintain HR policies and procedures.
• Ensure compliance with labor laws, regulations, and company policies.
• Stay updated on HR trends and best practices.

Key Competencies:

• Leadership and team management.
• Strategic thinking and planning.
• Conflict resolution and mediation.
• Adaptability and flexibility.
• Attention to detail and accuracy.

Who you'll be working with:

• Support market Implementation of Media Central
• Align with market and business unit to global standard
• Participate in technical discussions and decide on implementation model
• Lead Business Analysis, QA, Cutover and Data Migration for the market system implementation.
• Work with vendor team to ensure that activity is on track.
• Perform post implementation review with local project and vendor teams
• Assist Product Team on the platform design and improvement
• Ensure smooth transition - collaborating with support teams, end user groups and all stakeholders
• Report to the Media Systems Lead on implementation progress, issues, risks and changes.
• Assist or lead Media Central superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Provide the primary point of coordination between local market teams and the global team
• Media Central Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake super-admin duties as defined by the global platform standard operating procedure
• Support, participate and partner with project management and change teams in the market to ensure the following is delivered across markets:
• Change and communications planning
• Knowledge transfer
• Working with vendors and market SMEs for data migration
• Working with vendors and market-appointed trainers
• Working with vendors and market SMEs to agree on cutover strategy and approach
• Working with vendors and market stakeholders to run UAT
• Market set-up
• Business case tracking

What you'll need:

• Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Dynamics 365 Business Central experience is beneficial but not essential)
• Experience in digital transformation programs within large organizations will be an advantage
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly

Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Provide information about products and services.
• Assist customers with troubleshooting and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer issues to ensure satisfaction.
• Collaborate with team members and other departments to enhance service delivery.

Qualifications:

• N/O-level/ Nitec/ Diploma Holders
• No experience needed, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

Our client is a reputable and esteemed retail store that specializes in buying, selling, and trading luxury watches in Singapore. They take pride in their ability to source for unique pieces, as well as championing customer’s satisfaction through their loyalty and after service programs.

As a Business Development Manager for the company, you will be responsible for maintaining and growing our customer and associates’ portfolio to increase sales. You are also expected to build and maintain relationships with new/existing clients and suppliers, educating consumers, improve internal processes and expand our business to new markets. Your other responsibilities also include:

· Researching prospective accounts in targeted markets

· Understanding the industry, company, and set market strategies to attract clients

· Set targets, manage and drive promotional strategies to maximize sales revenue

· Fostering a positive work environment and ensuring exceptional customer service is at best at all time

· Maintaining relationships with current clients and identifying new prospects

· Providing trustworthy after sales support and service

· Working closely with other suppliers and associates to collaborate and drive new business

· Identify areas for enhancement, implement process optimization and continuously strive for operational excellence and improvement

The ideal candidate should possess:

· Bachelor’s Degree in Business, or its’ related fields

· Min. 2 years’ experience in a managerial position

· Driven and has a good track record of maintaining relationships with clients and suppliers

· Excellent communication and interpersonal skills, customer orientated

· Strong leadership skills with positive vibes

· Passionate in the retail or luxury watches industry

· Keen understanding on luxury watches brands and market trends

Interested applicants can apply direct, only short-listed candidates will be contacted.