Admin Assistant [Part-time]

As an Admin Assistant in Counselling and Care Centre, you will be working closely with the Senior Admin Executive with reception related duties which includes attending to phone calls, enquiries, etc.

Roles & Responsibilities:

1. Be the first responder to the centre’s call line and provide initial touch point.
2. Attend to clients when they arrive for appointments and clarifying payment status.
3. Manage change requests on appointment cancellations or re-scheduling.
4. Provide admin support to a team of therapists.
5. Reconcile daily payment collection.
6. Perform administrative duties on ad-hoc basis.

Skills Required:

1. Pleasant disposition and ability to deal with difficult clients.
2. Knowledge in Microsoft Office applications such as Excel.

Working Hours

Monday: 12.30pm – 8.30pm

Tuesday: 9.30am – 5.30pm

Wednesday: 12.30pm – 8.30pm

Thursday: Not required.

Friday: 9.30am – 5.30pm

Senior Account Manager
Based in Singapore

Founded in 1994 and with 26 offices worldwide. My client is an integrated agency known for creating something truly meaning and long lasting for their clients and the world. They are hiring for a Senior Account Manager to join their team here in Singapore.

Responsibilities:

• Oversee day-to-day as well as long-term schedules of key agency management.
• Support the client relationship on assigned brand(s); presenting the agency’s recommendations, points-of-view, or strategy, to effectively influence the client to achieve brand objectives.
• Understand our clients’ creative business needs and develop effective solutions.
• Identify sales and business development opportunities, and keep strong relationships with agency influencers and client decision-makers.
• Work with the new business team and strategy team to respond to RFPs and proactively identify ways to further engage and grow assigned accounts.
• Solidify executive relationships and drive revenue growth with target agencies/clients.
• Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s).
• Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports.

Preferred Qualifications:

• Experience in integrated marketing communications.
• Knowledge of, and established relationships, within the advertising or client verticals.
• Balanced team player dedicated to client service.
• Strong presentation, analytical and problem-solving skills.
• Proven track record of developing agency partners and successfully driving new and direct client business opportunities.
• Demonstrated ability to lead and manage multiple projects with a broad range of internal and external constituents, simultaneously.
• Demonstrated ability to think strategically about complex issues and develop recommendations and action plans.
• Focused and proactive self-starter.

Interested? Please apply!

EA #R2090960 Licence #11C4388

Key Responsibilities

• To work as part of a project team to support control system projects;
• To generate and manage engineering documents, drawings and specifications from vendors/customers;
• To monitor project resources, budget, schedule, scope of work and adhere to milestones;
• To provide engineering support to project team and customers, including field work as and when required;
• To conduct project procurement and vendor management;
• To provide support throughout project life cycle: sales, planning, design, integration and commissioning.
• To provide after sales service support to end-users;
• To work as part of a service team to attend to site service call/contract, on-site trouble-shooting activities, etc.;
• To fulfill any other duties as and when assigned by management

Responsibilities

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering; Experience in Marine Safety / Refinery / Petrochemical Industry preferred.
• Entry level will be considered. Salary will commensurate in accordance to experience
• Good command of English and computer literacy;
• Strong customer relations skills, good team player and excellent communication skills;
• Knowledge with MS Office, AutoCad 2017 and above preferred;
• Experience in Programming Logic Controllers (PLC), Instrumentation and Control Systems design is an added advantage.
• Experience and knowledge in Fire and Gas Detectors and System is an added advantage.
• Must be able to withstand work pressure and customer's demand.
• Must be highly independent and resourceful.
• Must possess integrity and drive.
• Possess a valid class 3 driving licence is an added advantage

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

To provide reactive preventive maintenance, installation, and comissioning service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• · Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Perform all other duties assigned by the Company/ and or Manager

Requirements:

• Candidates with ITEand/ or Diploma in Mechanical or Electrical Engineering, Bio-medical Engineering, or equivalent medical device related educational background are welcome to apply
• More than 2 years of hands-on related experience in medical equipment installation and maintenance
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English

ROLES & RESPONSIBILITIES

• Lead the planning and implementation of the project from working with Creative, Research, and Development on materials to use, fabrication, installation and commissioning.
• Create and execute project work plans and implement the necessary changes to meet changing needs and requirements to achieve the project objectives.
• Define critical path, anticipating potential problems and propose appropriate solutions to overcome these problems effectively and efficiently.
• Manage project budget and cost management. Great sense in pricing strategy and cost structure.
• Track project deliverables using appropriate tools such as Microsoft Project.
• Review project progress and to communicate timely to the various stakeholders.

REQUIREMENTS

• Minimum Diploma with at least 3-4 years of relevant experiences.
• Good knowledge in cost and quality control, resources planning and on-site operations.
• Strong presentation and communication skills, as you are the connection between client and team.
• Strong technical knowledge – able to read technical drawings and understand production requirements.
• Prior experience with planning and executing multi-faceted, complex integrated events (virtual, hybrid and physical) will be a bonus.

Installation Manager

• Minimum of 5 years of experience in installation management or a related field.
• Proven track record of successfully managing installation projects.
• Experience in installation of equipment and systems.
• Knowledge of installation guidelines and procedures.
• Familiarity with safety and quality standards.
• Proficient in use of relevant software and tools.
• Familiarity with installation tools and equipment.
• Strong, planning and reporting skills.

Finance Managers Responsibilities:

• Plan, organize, and execute financial tasks and projects of the organization.

• Make estimates of funds required for the short and long-term financial objectives of the organization.

• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.

• Develop and implement plans for budgeting, forecasting, and reporting.

• Achieve a proper mix of equity and debt to minimize cost and maximize operational profit.

• Strategize on fund procurement through banks and other financial institutions.

• Prudently make investments on assets that maximize returns.

• Provide financial insight and analysis to drive the business performance of the organization.

• Manage and monitor metrics, KPI tracking, and reports.

• Evaluate the financial performance of the organization and measure returns on investments.

• Understand and calculate the risks involved in the financial activities of the organization.

Finance Manager Requirements:

• Degree in finance/accounting or related (essential).

• International Accounting Standards Board (IASB) accreditation (essential).

• Certified Public Accountant (CPA) license (essential)

• 5 years of work experience as a Finance Manager (essential).

• Thorough understanding of Generally Accepted Accounting Principles (GAAP).

• Analytical thinker with strong conceptual and problem-solving skills.

• Meticulous attention to detail with superb organizational skills.

• Ability to work under pressure and meet tight deadlines.

• Ability to work independently and as part of a team.

• Excellent report-writing and communication skills.

• Solid proficiency in Microsoft Office, SAP, and other financial planning software.

Description

Working location: Changi Business Park

• Good in Call Center/ Customer Service.
• Customer issues handling over the phone.
• Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions.
• Need Singaporean***

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style

Training location: Will be determined by the availability of the trainer. its either Changi Business Park OR Toh Guan- Jurong East. (Mon-Fri 9am to 6pm for 40-50 days)"

Contract: 12 months renewable contract

Willing to work in Shifts- 2pm to 11pm, 3pm to 12midnight

Able to commit to Staggered Shift Schedule (with shift allowance)

Shift pattern (inclusive of weekend and public holidays):

1 weekday off, 1 weekend off

• Exciting Assistant Marketing Communications Manager opportunity within the energy space
• Well-established global organisation
• Exciting growth plans and progression within the role

The Role:

• A market leader in the energy sector is seeking an Assistant Marketing Communications Manager to join their fast-growing organisation. You’ll be supporting the marketing team the enhance the brand within the market as well as supporting on all aspects of events as well as managing corporate branding guidelines across the region.

Requirements:

• Over 5 years of experience in Communications and Digital Marketing, with experience across event management as well as content development.
• Strong command of English (both oral and written) for internal & external communications and engagement
• Proficency in MS Office Suite

EA Personnel No. R2094093

BeathChapman Pte Ltd

Licence no. 16S8112

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Job Purpose:

1. To identify, implement and execute action plans which are aimed at achieving the strategic objectives of the Group.
2. To identify and engage new customers in green fields.
3. To gain entry to new markets.

Job Responsibilities:

1. Identify potential and new greenfield opportunities that support Teckwah's Future Strategic Profile.
2. Assist in conducting and formulating comprehensive studies on business solutions for implementation.
3. Assist in pilot testing of business solutions with customers, potential partners, suppliers and internal business units and personnel.
4. Identify strategic leveraging opportunities within Teckwah Group in order to expand geographic footprints, and deepen business and relationships with target customers, and facilitate the realisation of identified potential.
5. Sell new solutions and cut deals.

Job Requirements:

1. Bachelor's Degree in Supply Chain, Business Administration, Sales & Marketing or closely related field
2. At least 5 years in business development role is required for Managerial position
3. Good analytical skill, capable of doing in-depth analysis, providing insights to market and customer trends, market needs and possible 'winning' solutions to address identified opportunities and gaps
4. Self-driven, persistent, highly motivated and passionate about serving customers by going the extra miles
5. Possess an entrepreneurial mindset with hands-on mentality to seek out new contacts and build relationships and convert them into customers

To meet its regional expansion plan, an established F&B Group is looking for suitable candidates to fill the following position:-

AREA MANAGER (F&B)

Location: Central

Responsibilities:-

• Oversee and ensure the smooth operation of F&B outlets.

• Lead and motivate staff to achieve operational goals, sales targets and profitability.

• Maintain high levels of Quality, Service and Cleanliness of the outlets.

• Meet and maintain hygiene, sanitary and work safety standards at all times.

• Responsible for recruitment, training and retention of staff.

• Plan staff schedules to achieve optimal operational standards within budgetary limit.

• Handle customers’ complaints professionally and satisfactorily.

Requirements:-

• Min GCE 'O' level / Higher NITEC / Diploma with at least 5 years of F&B experience as a Senior Restaurant Manager managing 2 or more outlets OR 3 years relevant experience as an Area Manager preferably from QSR industry.

• Highly motivated, customer-centric and good team player.

• Has an eye for details and possesses good project/programme management skills.

• Possesses strong interpersonal, communication and leadership skills.

• 6 days week – including shift work, weekends and public holidays.

Interested candidates are requested to send in their CVs in MS Word Format including the following:-

1. Current &Expected Salary (is a MUST)

2. Date of Availability

3. Reason(s) for Leaving

(We regret that only shortlisted candidates will be notified)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description

• Prepare airfreight and seafreight quotation to customer and overseas agent
• Prepare monthly Tariff LCL and FCL for customer
• Follow-up quotation with customer
• Prepare spot rate to key account customer
• Assist operations team on shipment follow-ups
• Work closely with operations team to offer effective logistics solution
• Involve with the yearly tender preparation
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Familiar with shipping documentation and carriers
• Good knowledge in Dangerous Goods & documentation
• Previously with Operations/Customer service experiences would be an advantages

We have a Practice Manager vacancy at Island Veterinary Clinic!

A Practice Manager position has just opened at Island Veterinary Clinic, an established first opinion small animal practice that prides itself on providing a personable experience for clients and their pets. This is a leadership role, focused on People Management, Clinic Operations, Administration and Business Performance.

Our clinic is spacious and comfortable, and we serve a loyal and affable clientele. The successful candidate will lead a team of veterinary professionals and support staff to ensure the practice meets all operational and quality standards while delivering the highest level of customer service to clients and their pets.

S/he partners closely with the Practice Director to operate an effective and productive clinic team, ensures a safe and engaging clinic environment, and improve both the medical quality and business performance of the clinic.

The scope of this role covers but not limited to:

· Oversee the daily operations including reception, billing, scheduling, and medical records;

· Develop and implement operational policies and procedures;

· Maintain financial records and ensure compliance to applicable laws and regulations;

· Monitor and review staff performance and provide feedback and coaching;

· Manage the recruitment, hiring, and training of new staff;

· Responsible for the maintenance of all necessary veterinary equipment;

· Schedule and organize veterinary appointments;

· Manage client complaints and inquiries;

· Monitor and maintain inventory movement and ordering.

Do you possess the following:

· Minimally 5 years of work experience required (health care, veterinary profession, service industry, etc.);

· Direct supervisory experience (includes hiring, associate development, etc.) required leading a team of over 10 team members;

· Clinic experience and/or previous experience as a Practice Manager in veterinary medicine preferred;

· Independent, self-motivated, capable to meet tight timelines;

· Attention to details and accuracy with strong sense of urgency;

· Able to multitask and remain calm under pressure;

· Strong interpersonal and communication skills.

Job Types: Full-time, Permanent

Salary: $3,500.00 - $5,500.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Commission pay
• Performance bonus

Ability to Commute:

• Singapore 600114 (Required)

Work Location: In person

Hi we are looking for part time assistant to join us on tues and thursday sat

Minimuk 6 month commitment required

Long term.preferred

Work timings

Tues 3-8.30

Thurs 3-8.30

Sat 10-1 pm (option avilable if you can)

Salary $7-9 per hr plus cpf

Must be patient n willing to work with kids, Math marking job, basic knowledge in Math is a plus

Interested pls send us your details. Name,area of residence, experience, current occupation and commitment period to [email protected]

Kumon Fengshan Cc, Bedok North st 2

Who we’re looking for

You will be part of the dynamic team that plans and ensures that UOB Contact Centre has the right number of resources, at the right time with the right skill sets driven by data and with the use of the right Workforce Management (WFM) tools.

What you’ll do

• Identifying opportunities for automation within the workforce management system.
• Developing, implementing, and maintaining automated workflows and processes to streamline scheduling, reporting, and other WFM tasks.
• Integrating automation tools and software with existing WFM systems and platforms.
• Collaborating with WFM and IT teams to ensure seamless automation implementation.
• Monitoring and fine-tuning automated processes to improve efficiency and accuracy.
• Troubleshooting and resolving issues related to WFM automation systems.
• Providing training and support to WFM staff on using automated tools effectively.
• Staying updated on industry best practices and emerging technologies to continuously enhance WFM automation.
• Monitoring employee activities and schedules in real-time to ensure compliance with planned work hours.
• Identifying and addressing deviations from scheduled activities, such as breaks, lunches, and tasks.
• Utilizing RTA software and tools to track and report on real-time adherence metrics.
• Communicating with supervisors and team leads to address deviations and make necessary adjustments.
• Analyzing historical and real-time data to identify trends and areas for improvement in adherence.
• Collaborating with WFM schedulers to make real-time schedule adjustments to meet service level goals.
• Providing feedback and coaching to employees regarding adherence and performance.
• Generating reports and performance metrics to evaluate and improve real-time adherence processes.
• Participating in the development and implementation of RTA strategies and policies.

The knowledge, experience, and qualifications you’ll need to succeed

• Significant experience in designing, implementing, and maintaining automation solutions in a WFM context. This could include experience with Robotic Process Automation (RPA), scripting, and workflow automation.
• A solid understanding of workforce management processes, including demand forecasting, scheduling, and performance analysis, is essential to identify areas where automation can be applied effectively.
• Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms (e.g., UiPath, Automation Anywhere), scripting languages (e.g., Python, JavaScript), and workflow automation tools (e.g., Zapier, Microsoft Power Automate).
• Strong analytical skills to assess processes, identify automation opportunities, and measure the impact of automation on efficiency and accuracy.
• Effective communication skills to collaborate with various teams, explain automation solutions, and provide training to WFM staff.
• The ability to analyze complex problems and develop creative automation solutions to address them.
• Adaptability to new technologies and methodologies is crucial.
• Proven experience in real-time adherence monitoring, preferably in a contact center or service-oriented environment.
• Familiarity with WFM software and tools, including real-time monitoring and reporting modules, is essential.
• Strong data analysis skills to monitor real-time data streams, detect deviations from schedules, and make real-time adjustments.
• Effective communication skills to liaise with team leads, supervisors, and employees to address adherence issues and provide real-time guidance.
• The ability to make quick decisions and solve real-time scheduling and adherence challenges.
• RTA experts need to adapt to rapidly changing conditions and adjust schedules on the fly, so adaptability is a key trait.
• The role can be high-pressure, so the ability to handle stressful situations and maintain composure is important.
• Understanding of workforce management principles and practices, including scheduling and forecasting, is beneficial for context and decision-making.
• Real-time adherence requires a keen eye for detail to ensure that employees are following their schedules accurately.

Job Title : Sales Account Manager

Department/Location : Sales & Marketing / Singapore (CIS)

Gender/Race : Female/Male

Salary Range : Salary package will commensurate with experience

Education Level : Degree in any discipline

Years of experience : 3-7 Years in Sales relevant

B. Job Description (outline of main duties):

1) Sales Account Manager – S$5000 to S$6500

A) Special skills/Attributes:

> Degree in any Science of Engineering or any Discipline

Ø Good interpersonal and communication skills

Ø Required coordinate and sourcing from Korean suppliers, translator for Korean supplier chain. Proficiency in Korean is a must.

Ø Strong customer-orientation with ability in developing and fostering long term effective relationship with key accounts

Ø Adaptable to dynamic and changing environment

Ø Experience In Wafer Fab accounts is preferred / any sales relevant experiences

Ø Only Singaporean may apply

Ø With Valid Class 3 License with car

A) Job Description

Ø Regular visit to customer for sales activities

Ø Provide sales & technical support to customer

Ø Required to source semiconductor product from Korea, coordinate and align with Koreans suppliers

Ø Conduct market survey & analysis

Ø Proactively in new business opportunities to secure sales

Ø Able to set clear objective and develop strategies for each account to drive penetration and growth

Ø Monitor & coordinate delivery and payment from customer

Ø Prepare sales report, forecast & yearly marketing plan

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of supports from OMNI Channels

Resolve customer queries efficiently and escalate problems/issues promptly.

Follow Standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Responsibilities

1. Answers all incoming/outgoing calls coming through our private branch exchange (PBX) system in a professional and courteous manner.

2. Applies Hotel’s standard verbiage in all guest communications via PBX system.

3. Screens callers to know the purpose of call and transfers to the respective offices or staff accurately.

4. Provides general assistance to callers enquire on Hotel’s products and services in a professional manner.

5. Administers the programming and executing of guests’ wake-up-calls.

6. Ensures that call log entries (e.g. IDD & Assisted Calls) are recorded and updated in a systematic and timely manner.

7. Assists in the dissemination of required information during emergency situation.

8. Updates and maintains Hotel’s telecommunication equipment inventory records.

9. Assists in the coordination of the repair/replacement of Hotel’s telecommunication equipment.

10. Assists in back-end reception administration duties such as releasing of credit card verifications, handling card verification disputes and coordination with UOB Bank on escalation cases etc.

11. Prepares and performs room reservation related administration duties such as room reservation correspondences, non-refundable reservation and no-show reservations.

12. Undertakes other duties as and when requested by the Front Office Management and Hotel Management.

Requirements

1. Fluent in both spoken and written English

2. GCE "O" level or equivalent

3. Knowledge of PMS Opera system is preferred

4. At least 1-2 years in hotel related industry, preferably under Hotel’s room division

Logistics Manager Responsibilities:

• Selecting carriers and negotiating contracts and rates.
• Planning and monitoring inbound and outgoing deliveries.
• Supervising logistics, warehouse, transportation, and customer services.
• Organizing warehouse, label goods, plot routes, and process shipments.
• Responding to any issues or complaints.
• Researching ideal shipping techniques, routing, and carriers.
• Working with other departments to incorporate logistics with company procedures and operations.
• Evaluating budgets and expenditures.
• Updating and evaluating metrics to assess performance and implement enhancements.
• Ensuring all operations adhere to laws, guidelines, and ISO requirements.

Logistics Manager Requirements:

• In-depth knowledge of the consumer goods industry.
• Solid understanding of logistics and inventory management software.
• Outstanding analytical, problem-solving, and organizational abilities.
• Exceptional verbal and written communication skills.

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599