As part of this role, you will

• Provide technical consulting and product guidance to banks and partners integrating Wise, primarily post-sale

• Support business development by aiding larger partners requiring novel features

• Assist partners in the implementation phase, defining technical solutions and documenting requirements

• Participate in feature definition, prioritisation, and long-term strategy planning with the Wise Platform team

• Ensure partners deliver the best integration within their constraints for an excellent customer experience

• Collaborate with Implementation Managers, Product Managers, and Engineers, making product and project decisions

• Work on scaling Wise Platform into new regions, overcoming associated challenges

• Improve integration experience through documentation, APIs, SDKs, code samples, and reference implementations

• Collaborate with the technical presales team to support the sales cycle and secure new partnerships

• Enhance internal processes to handle multiple integrations in parallel

• Design and develop new features for Wise services and expose them on the public API when needed

• Troubleshoot, test, and resolve technical issues, supporting the API team with complex problems

This role will give you the opportunity to

• Choose your own path to success - you’ll have the freedom to define the vision and responsibility for making it happen.

• Identify problems and unlock opportunities for Wise and partners through technology solutions.

• Inspire other teams internally and externally with your ideas, knowledge and self-starter attitude.

• Travel to work with our teams in Tallinn and London as well as visit our partners in EMEA.

Location: Woodleigh

Working days/hours:

Monday to Friday: 8:30am to 5.30pm

Saturday: 8:30am to 12:30pm

Job Description:

• Patient registration
• Assisting patients with enquiries at the self service kiosks
• Schedule appointment
• Collecting payment
• Other ad hoc duties assigned

Requirements:

• Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline
• Able to start work IMMEDIATELY !
• Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Your role:

Are you an enthusiastic technology professional? Are you excited about seeking an enriching career; working for one of finest financial institutions in world? If so, you are the right person for this role. We’re seeking technology and domain leaders to join our development team within GOTO WMPC IT (Wealth Management Personal Corporate).

We are looking for someone who can:

• Implement and deliver high quality software solutions / components for the Credit Risk platform that conform to architectural standards
• Manage and 'own' significant development tasks end-to-end
• Demonstrate superior collaboration skills in working closely with other development, testing and implementation teams to roll-out important regulatory and business improvement programs
• Ensure code quality through code reviews, unit testing, and continuous integration
• Mentor junior engineers and provide technical guidance to the team
• Design, develop, and maintain automated test frameworks and scripts using Java 11 and above

Your team:

You will be part of the GOTO WMPC Development team responsible for,

• Deliver solutions needed and L3 support to CA's and Credit Risk Control (CRC) personnel to monitor Credit Risk exposure of its global Front Office functions
• Providing systems that ensure Bank's compliance to various regulatory requirements

Your expertise:

• Minimally 7 years of experience in enterprise application and system design with OOA/OOD, UML Modeling, software development and automation
• Hands on experience in Java 11 or above, JMeter, Cucumber, Kafka, Kafka Stream, Spring boot with following modules (not limited to): Spring Web-MVC, Spring Data JPA/Rest, Spring Batch, Spring Cloud Stream (Kafka)
• Solid understanding of RESTful API, Microservice design and implementation
• Familiarity with CI/CD pipelines and tools such as Jenkins, GitLab, or similar
• Able to work under pressure, independently and proactively in a fast-paced team environment with multiple deadlines.
• Preferred to have the knowledge & experience working on Azure platform

Your role:

Do you believe in collaboration between business- and technical experts as a key success factor to achieve best results? Do you want to design and develop the next generation business applications using the latest technologies? Do you like to be challenged and encouraged to learn and grow professionally?

We’re looking for a passionate software engineer / developer:

• Developing critical banking applications within a scrum team
• Work closely with product owners and scrum team members to design and create effective solutions for Wealth Management business
• Take full ownership of products developed and work on continuous product improvement in an iterative way
• Troubleshoot and support products in all technical aspects, ensure solution is deployed with quality in high speed
• Continuously modernize application development process (CI/CD, docker, auto-testing etc.)

Your team:

You will be working within the Wealth Management Chief Digital and Information Office organization, primarily within the product and software development function. The team is responsible front-to-back of a suite of IT service and products sitting on the global Wealth Management platform. You will be working with a product base team located around the globe (including APAC and Europe).

Your expertise:

• With minimally 10 years of experience in Java development using Spring, Spring Boot, REST/SOAP services, Java 8 and common open source software
• Experience in UI development (React, Javascript)
• Experience in common development tooling and familiar with CI/CD processes (Jenkins, Maven, GitLab, Sonar etc.) and approaches; experience to implement automation to streamline development pipeline
• Experience with agile methodologies, especially scrum, iterative development and continuous release approaches
• Proven ability to produce secure, stable and good performing code and write optimized, clean code
• Ability to lead investigation of technical issues, both in a highly secured production environment as well as lower test environment
• Experience working in a highly complex and integrated banking platform, ability to traverse and communicate with different teams to negotiate interface design as well as troubleshoot integration issues
• Experience and knowledge in cloud native development (especially Azure)

Your role:

Do you believe in collaboration between business and technical experts as a key success factor to achieve best results? Do you want to design and develop the next generation business applications using the latest technologies? Do you like to be challenged and encouraged to learn and grow professionally?

We’re looking for a passionate software engineer / developer:

• Developing critical banking applications within a scrum team
• Work closely with product owners and scrum team members to design and create effective solutions for Wealth Management business
• Take full ownership of products developed and work on continuous product improvement in an iterative way
• Troubleshoot and support products in all technical aspects, ensure solution is deployed with quality in high speed
• Continuously modernize application development process (Automated testing, CI/CD, docker, cloud native, etc.)

Your team:

You will be working within the Wealth Management Chief Digital and Information Office organization, primarily within the product and software development function. The team is responsible front-to-back of a suite of IT service and products sitting on the global Wealth Management platform. You will be working with a product base team located around the globe (including APAC and Europe)

Your expertise:

• Minimally 5 years of strong experience in Java development using Spring, Spring Boot, REST/SOAP services, Java 8 and common open source software
• Minimally 5 years of strong experience in front-end development using React, Angular or other frontend framework
• Experience and knowledge in cloud native development (especially Azure)
• Proven ability to produce secure, stable and good performing code and write optimized, clean code
• Ability to lead investigation of technical issues, both in a highly secured production environment as well as lower test environment
• Experience with agile methodologies, especially scrum, iterative development, automated testing and continuous release approaches
• Experience working in a highly complex and integrated banking platform, ability to traverse and communicate with different teams to negotiate interface design as well as troubleshoot integration issues
• Experience in common development tooling and familiar with CI/CD processes (Maven, GitLab, Sonar etc.) and approaches; experience to implement automation to streamline development pipeline a plus but not mandatory

The position involves comprehensive knowledge and hands-on experience in ERP system - Microsoft Dynamics 365 for Finance and Operations. Responsibilities include managing the current system setup, troubleshooting issues during daily operations, and facilitating to design, modify, implement, and test change requests and additional enhancements.

The role encompasses leading ERP system optimization, driving improvements and maintaining system performance.

Additional tasks involve in integrating this ERP system with data warehouse and other application, creating Power BI reports, managing Azure tenants, and ensuring projects to be timely delivered within budget. The position requires participation in design and documentation reviews, staying updated on Microsoft cloud technology advancements, and implementing cost-saving and productivity improvement measures.

Essential Responsibilities

• • Understand the business process of the company and how it is integrated with the modules of Dynamics 365 for Financial & Operations system.
• • Provide technical support for daily operation on Dynamics 365. Troubleshoot and maintain the system to ensure its full functionality and reliability.
• • Assist in design, modify, implement and test new system enhancements required by the users, and collaborate with vendors for on-time deliveries.
• • Manage and improve the integration between other cloud applications and streamline process flow with cross-functional team collaboration.
• • Enable Dynamics 365 into data warehouse and build customized Power BI reports for the users.
• • Manage and configure Azure tenant space.
• • Project management on cost, quality, scope, and schedule to ensure on timely delivery of the project and within budget.
• • Participate in design and documentation reviews, update management on work progress and deviations.
• • Share experience in Dynamics 365 with other company sites and provide guidance for future global-wise implementation.

Interested candidates please email your resume to [email protected]

Jonathan Lim Yu Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Responsibilities:

• Working in a team to design and develop a real-time, reliable and secured e-payment devices that processes millions of public transport commuters’ cards daily. The activities required to be performed shall include the following:
• Requirements gathering.
• Design and develop software applications for embedded devices.
• Implement and optimize communication protocols (e.g.TCP/IP, HTTPS, FTPS/SFTP, MQTT-S) to establish secure and reliable connections between embedded devices and on-premises/cloud platforms.
• Conduct thorough testing, debugging and troubleshooting of embedded devices to identify and resolve issues related to functionality, connectivity, performance and reliability.
• Preparation and submission of deliverables throughout the Software Development Lifecycles (SDLC) such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the SDLC processes.
• Assist day-to-day application support issues.
• Development with docker in IoT devices.
• Liaise with users on the requirement testing and production issues

Requirements:

• Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline.
• Developed software in at least one full Software Development Lifecycle.
• Experience in writing Requirements Specification, Use Cases, Design Documentation, and designing software using object[1]oriented software design and UML modelling
• Good knowledge and experience in C++ on Embedded platforms (e.g. QNX, Vxworks, Embedded Linux).
• Experience in multi-threading, socket programming and serial/USB communication.
• At least 5 years’ experience in object-oriented software development.
• Experience in container development with docker in IoT devices.
• Prior experience in following areas Scrum AGILE methodology process is a plus: o Scrum AGILE methodology process o Develop and integrate embedded devices with cloud platforms o Develop and integrate vehicle side Information Technology for Public Transport (ITxPT) services, like GNSS and AVMS services. Strong analytical and problem-solving skills

Interested applicants, please Email , and look for [email protected]

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Working Hours:

• AM, PM shift (No Overnight Shifts)
• Any 5 days in a week

Responsibilities

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Perform discharging procedures for patients
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts, including weekends and public holidays

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Title: Temporary PSA, Front Office
Duration: 4 months
Location: Bishan

Work Schedule:

• Flexible 5-day work week (Monday to Sunday)
• AM Shift: 7:00 AM to 4:30 PM - $12/hr
• PM Shift: 12:00 PM to 9:30 PM - $14/hr
• Rostered shifts including weekends and public holidays.

Job Responsibilities:

• Perform reception and front desk duties, including greeting and assisting patients and visitors.
• Handle general enquiries from patients and visitors, both in-person and over the phone.
• Assist with portering and triaging duties, such as transferring patients between different locations within the facility.
• Clean and maintain wheelchairs and other assistive equipment.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

Requirement

• Prior experience as PSA / Clinic Assistant

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Develop Manufacturing / Operating Instructions and necessary Standard Operating Procedures.
• Develop, maintain, review and troubleshoot the process control system recipe / models. Guide process engineer in team for the process control system recipe / models development.
• Investigate, report and troubleshoot findings on both quality and EHS related issues observed during manufacturing or during batch record review. Participate or lead quality / safety investigations and implement any corrective and preventive actions from these investigations.
• Develop, implement and monitor robust preventive measures for processing issues.
• Lead/ part of cross functional team for product transfer of new product on site and interface with above site and transferring sites to ensure flawless transfer of product to site.
• Able to carry out technical and/or GMP assessment for evaluation of processes.
• Lead/ part of team for product/ process transfer between the different process centric team for the commercial manufacturing and provide technical guidance to the process centric team and/ or operation team during the manufacturing.
• Play a pro-active role and lead changes in ensure the site safety and quality standards are adhered to.
• Proactively monitor, identify, develop and implement improvements in processes and equipment.
• Communicate on a regular basis to the plant personnel and stakeholders on process updates.
• Provide operating instruction and process training to different audiences such as operations, process team, quality operations and engineering.
• Own one or more multiple equipment / GMP systems in production and present the system overview with evidence compliance to internal and external auditors.
• Train the process technicians on the process and procedures as required.
• Ensure adherence to approved procedures and update procedures as required, including the principles and practices of good data management (ALCOA)
• Focus on Safety and GMP Compliance as operational priorities and as performance measures.
• Accountable for the Good Data Management and Data integrity understanding and performance.
• Report and investigate actions or behaviors that may negatively impact the desired outcome of the GMP process or activity.
• Play an active and impactful role to deliver flawless execution for respective PCTs (e.g. API, MS, QO, Leadership, Engineering) by updating performance against metrics, highlighting & resolving issues with appropriate escalations

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Minimum of a diploma in engineering.

• At least 1-2 years of experience as a service engineer; experience in medical device service is advantageous.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Excel and Word.

• Strong organizational skills, self-motivation, reliability, and resourcefulness.

• Excellent communication and interpersonal skills.

• Possession of a car license is preferred.

Your role:

Are you passionate about delivering new and exciting applications to support the FX Rates and Credit trading desks? Are you motivated to deliver real business value whilst ensuring existing functionality remains intact?

We're looking for someone like that to:

• Work independently on java, .net and excel components
• Refactor and enhance existing components and solutions
• Collaborate with other global IT teams
• Work closely with the business and drive the requirements to completion
• Assist production operations team in rollout and production support

Your team:

You’ll be working in the global FX Rates and Credit markets technology team. We are a fast paced, highly motivated, delivery focused but friendly team, present in 3 countries covering US, Europe and Asia Pacific. Our job is to create and deliver innovative solutions for business problems whilst maintaining a complex platform.

Your expertise:

• Possess minimally 5 years of extensive experience with.net WPF
• Well versed with core java (java 8 and above)
• Good understanding of low-latency, multi-threaded code
• Reasonable experience with spring bootstrap framework
• Knowledge of how websockets work
• Experience in automated testing and continuous integration
• Experience working with complex Excel [preferably 64bit] and VBA applications
• Preferably basic knowledge on financial products like swaps, forwards/futures, bonds, etc.

Your role:

Are you an enthusiastic technology professional? Are you excited about seeking an enriching career; working for one of finest financial institutions in world? If so, you are the right person for this role. We’re seeking technology and domain leaders to join our development team within WMPC IT (Wealth Management Personal Corporate).

We are looking for someone who can:

• Implement and deliver high quality software solutions / components for the Credit Services platform that conform to architectural standards
• Manage and 'own' significant development tasks end-to-end
• Demonstrate superior collaboration skills in working closely with other development, testing and implementation teams to roll-out important regulatory and business improvement programs

Your team:

You will be part of the CDIO WMPC Development team that is responsible for,

• Deliver solutions needed and L3 support to CA's and Credit Risk Control (CRC) personnel to monitor Credit Risk exposure of its global Front Office functions
• Providing the systems that ensure Bank's compliance to various regulatory requirements

Your expertise:

• Minimally 2 years of experience in enterprise application and system design with OOA/OOD, UML Modeling
• Preferably 2 years of hands-on experience in Java 11 or above, Spring boot with following modules (not limited to): Spring Web-MVC, Spring Data JPA/Rest, Spring Batch, Spring Cloud Stream (Kafka)
• Possess good understanding of Cloud Native microservice architecture, database concept, Kafka messaging system, Cloud Fundamentals and Gitlab, Azure Fundamentals, DevOps
• Basic knowledge Restful Webservices is preferred

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking a highly skilled Senior Software Engineer with strong Solution Architecture capabilities to lead the front-end development of our small, agile team. You will work together with a group of UX Designers and UX Engineers, ensuring that our solutions are scalable, technically sound, and compatible with cross-division systems. This hybrid role requires hands-on technical leadership, architectural oversight, and an understanding of WCAG standards and accessibility best practices. This role will be offered as a 2-year contract.

A brief summary of your job responsibility:

• Lead the UX Engineers in delivering high-quality, scalable front-end code
• Ensure that development process follows best practices for maintainability, performance, security, and accessibility
• Provide mentorship to the team, reviewing code, and helping solve technical challenges
• Evaluate cross-division systems and existing infrastructure to ensure compatibility and integration of proposed solutions
• Identify potential system limitations or risks early in the design process and work with teams to address them
• Design systems and applications with a focus on reusability and long-term maintenance
• Actively participate in coding, prototyping, and developing front-end components
• Communicate technical challenges and solutions to both technical and non-technical stakeholders
• Align technical execution with business goals, working closely with the Program Manager and other team members to meet deadlines and deliverables
• Stay up-to-date with the latest AI developments, tools, and trends, and explore ways to integrate them into development processes and products

To succeed in this role, you will ideally have:

• Strong front-end development experience to guide UX engineers
• Proven experience with solution architecture, especially in evaluating system-wide compatibility and scalability
• Ability to understand and integrate solutions across different systems, ensuring they align with organizational infrastructure.
• Proven experience leading small technical teams, with a focus on collaboration and mentorship
• Strong cross-functional collaboration skills, ensuring alignment between technical execution and business needs
• Keen interest in AI technologies and familiarity with AI tools that can be leveraged to optimize development efforts
• Experience working in agile teams, particularly in lean environments where quick iterations and adaptability are key.
• Experience working on A11Y and strong understanding of WCAG standards

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

Your role:

Are you an enthusiastic technology professional? Are you excited about seeking an enriching career; working for one of finest financial institutions in world? If so, you are the right person for this role. We’re seeking technology and domain leaders to join our development team within WMPC IT (Wealth Management Personal Corporate).

We are looking for someone who can:

• Implement and deliver high quality software solutions / components for the Credit Services platform that conform to architectural standards
• Manage and 'own' significant development tasks end-to-end
• Demonstrate superior collaboration skills in working closely with other development, testing and implementation teams to roll-out important regulatory and business improvement programs

Your team:

You will be part of the CDIO WMPC Development team responsible for,

• Deliver solutions needed and L3 support to CA's and Credit Risk Control (CRC) personnel to monitor Credit Risk exposure of its global Front Office functions
• Providing the systems that ensure Bank's compliance to various regulatory requirements

Your expertise:

• Minimally 7 years of experience in enterprise application and system design with OOA/OOD, UML Modeling
• Ideally 5 years of hands-on experience in Java 11 or above, Spring boot with following modules (not limited to): Spring Web-MVC, Spring Data JPA/Rest, Spring Batch, Spring Cloud Stream (Kafka)
• Possess good understanding of Cloud Native microservice architecture, database concept, Kafka messaging system, Cloud Fundamentals and Gitlab
• Good knowledge of Azure Fundamentals, DevOps, ReactJS and Restful Webservices is preferred

Your role:

Are you eager to work in a dynamic IT environment?

Do you like things done the right way? Do you know how to solve problems? Are you committed to reliable performance and analyzing IT business processes?

We are looking for someone like this to:

• Understand and challenge our various stakeholders
• Analyze and evaluate the business processes, products and services
• Identify the impact on interfacing solutions
• Evaluate requirements, design, develop and implement software solutions following the Systems Development Life Cycle (SDLC)
• Review test cases, support of the testing colleagues in test design and execution
• Collaborate with other global IT and business teams
• Work with business stakeholders and IT SMEs and developers to define and document requirements
• Provide 3rd level support for software releases and PROD issues as required

Your team:

You will be working as Software Engineer in the API Banking and Client Reporting stream. You will be responsible for software deliverables, providing L3 support and will be working closely with teams in APAC and Switzerland in the area of Client Reporting.

Your expertise:

• Minimally 6 years of experience in mainframe domain (COBOL, JCL, DB2/SQL)
• Strong analytical, problem-solving and synthesizing skills
• Ability to pre-empt and solve problems
• Experienced in workin in a Scrum/Agile setup
• Experience in providing 3rd level support and testing support along with development skills
• Test automation experience will be an added advantage

Job Responsibilities & Duties

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

Follow-up on all outstanding incidents/cases

Logged all calls reported into the case management system.

Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

Generates management reports.

Provides assistance and guidance to junior colleagues.

Perform other duties as assigned

Minimum Years/Type of Experience:

Minimum 1 year of call center experience

Having good communication skills (speaking and writing)

Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm

Staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

• Performs specific and moderate portions of a broader assignment of an experienced engineer.
• Gathers and correlates basic engineering data using established and well-defined procedures.
• Works on detailed or routine engineering assignments involving calculations and relatively simple tests.
• Proposes approach to solve new problems encountered using modifications of standard procedures or methods developed in previous assignements.
• Identifies discrepancies in results.
• Provides guidance to entry level engineers.
• Performs work in accordance with agreed upon budget and schedule with little supervision.
• Independently performs all the tasks necessary to complete primary design
• elements for engineering works. 
• Performance at this level requires developmental experience in a professional position.