Our Client:

Award winning BCA registered aircon company

Job Requirment:

• To report to project manager and to oversee implementation of projects
• Assist drafting team for designing drawing (schematic, layout, P&ID).
• Review and check drawing before submit to main contractor.
• Raise material request and order material & handle manpowermanagement.
• Liaise with Consultants, Main contractor, Suppliers, Sub contractor on
• Coordinate with Consultants, Architects and authorities.site supervision.
• To ensure adherence of safety measures at site

Requirements:

• Diploma in mechanical engineering
• 3 years or above experiences in ACMV/HVAC/Aircon

Work location :Jurong East

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

Requirements:

i) Able to work independently to complete a project

ii) Able to work as team and report to Project Manager

iii) Minimum Bachelor Degree in Computer Studies or related

iv) Minimum 1 to 2 working experience

Job Description:

a) Applying software engineering principles to analyze and problem-solve, and design a solution

b) Developing and executing project plans

c) Creating technical specifications

d) Adopting Agile methodologies to develop software

e) Analyzing existing systems to provide recommendations for improvement

f) Ensuring proper documentation

g) Monitoring system performance and performing predictive maintenance

h) Performing system risk and reliability analysis

i) Assessing new technologies before adoption and implementation

PLANT ENGINEER

(a) Assist the Plant Manager to oversee the operation of all plant and equipment;

(b) Interact with Manager, Supervisor and General Workers and Sub Contractors;

(c) Provide assistance and direction to other plant personnel in proper plant procedures and manufacture methods and maintenance;

(d) Lead a group of General Workers to operate and maintain a 350 tons per hour Asphalt Recycle Plant;

(e) Responsible for all Charge-hands and workers under the Plant Division;

(f) Plan and monitor the daily and all preventive maintenance;

(g) Responsible for the training of all junior staff especially in the area of asphalt plant production and maintenance;

(h) Responsible for the stock control;

(i) Responsible for ensuring the EHS on plant premises and workers quarter, etc

· Prepare the risk methodology for all jobs;

· Assess the risk involved and incorporate controls to minimize the risk; and

(j) Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

· Candidate must possess at least a Degree in Mechanical/Electrical Engineering

- Preferably a Degree in Mechanical/Electrical/;Civil Engineering

· Preferably 1- 2 Year(s) of working experience in the related field

· Candidates with no prior experience are also welcome to apply. (Training will be provided)

Salary: Up $4500

Industry: Engineering

Located at Woodlands

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• Able to write simple report

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

As a site engineer oversee the technical aspects of projects, from the initial planning stages to completion. They also frequently interact with different individuals throughout a project's timeline, from materials vendors to stakeholders.

Your responsibilities include preparing designs and cost estimates, supervising crew members, performing quality and safety assurance and presenting reports to stakeholders. If you have excellent communication and time-management skills and can perform well in stressful situations, this job may be suitable for you. Please note that interested candidates are to have a minimum of a bachelor's degree in a relevant field and at least two years of professional experience.

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Semicon Manufacturing

Salary: $3000-$4500

Job Description

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Issue and closure of CAR for customer (RMA) and Supplier issue – External
• RMA receipt and disposition of RMA in Macola – External.
• Work with QA department and Engineering on customer related issues e.g. RMA

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Knowledge of CMM, profile projector, and measuring equipments.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Semicon Manufacturing

Salary: $3000-$4500

Job Description

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Issue and closure of CAR for customer (RMA) and Supplier issue – External
• RMA receipt and disposition of RMA in Macola – External.
• Work with QA department and Engineering on customer related issues e.g. RMA

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Knowledge of CMM, profile projector, and measuring equipments.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Location: Woodlands

Salary: $4000-$4800

US MNC

Have AWS & Bonus

Job Description

• Offer technical support and expertise advice to customers (both internal and external) on product selection, solutions and other applications knowledge.
• Do regular site visits as part of field learning experiences and also to help troubleshoot issues as necessary.
• Work with sales team to provide customers with product demonstrations and company presentations, technical solution and products offer.
• Work with global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
• Participate actively in knowledge exchange through global forums and case studies.
• Conduct necessary technical training to customers, distribution partners and internal team
• To support the sales team in spec-in activities with the best solution, as well as reviewing project technical/testing specifications
• Work with QC team on product defects/issues/technical aspects
• Other ad hoc duties assigned by the supervisor.

Professional Qualifications

• Bachelor’s degree/Diploma in Mechanical/Manufacturing and Engineering is preferred.
• Competent in Solidworks/Autocad.

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Woodlands

Mon to Fri 8.30am to 5.30pm

Salary up $3000-$3800

Have AWS & bonus

Job Description

• Review quote requests in detail and ensure all quotes for Module line are provided within the set Lead time
• Follow up with manufacturing for New Product Introduction and ensure they are manufactured as per spec and delivered on time.
• Follow up with Manufacturing and ensure effective implementation.
• Co-ordinate with Planners and ensure material is received on time for new products
• Develop, evaluate, and improve manufacturing methods continuously
• Involve in Failure analysis for any customer returns
• Drives suppliers for cost reduction along with SCM team
• Perform other duties as requested by managemen

Requirement

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent
• At least 2 years relevant working experience

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Configuration and programming of automation and controls systems involving HMI, Process (PLC/DCS) and Process Safety (ICSS/ESD/FGS).
• Development of HMI, SCADA Software for Rockwell Systems.
• Design and Engineering of Process Safety PLC Systems / Control Systems for Oil & Gas Industry
• Ability to handle the project starting from Design till site commissioning.
• Design and Development of Project Engineering documents in accordance to IEC standards.
• Deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction.
• Travelling to Customer sites(Domestic) to perform Factory Acceptance test/Commissioning.
• Keep improving self-engineering capabilities and exchange best practice with other team members to improve team’s capabilities.
• Work closely with Supervisor to guarantee customer acceptance.
• Work with team to manage technical risk in project.
• Work with team to clarify technical issues.
• Work closely with Supervisor to achieve customer acceptance. Demonstrate application & technical expertise.

Job Responsibilities:

· Software sustaining and continuous improvement of current machine’s software.

· Responsible for software feature development and enhancement based on customer requirements.

· Provide supporting and troubleshooting to on-site software issues.

· Review and update the user requirement documents and operation procedures.

· Collaborate with mechanical, electrical, application team to implement new hardware feature or software feature to equipment.

· Develop and enhance software utilities to improve equipment setup and easy operating abilities

Requirements:

· Require BS or MS in Electrical/ Electronic/ Computer Engineering or equivalent.

· Proficient in C, C++ programming with Windows OS.

· Experience in PC-based control programming.

· Able to work independently with good interpersonal, verbal and written communication skills.

· Requires minimum of 3 years relevant experience in software development.

· Require travel regionally.

· Experiences in similar kind of project will be advantageous.

· Knowledge in real time control system, object oriented software design Methodologies and database Technologies.

· Good knowledge with vision, motion and Secsgem would be assigned as senior position.

Job Benefits

· 5 days work week

· Group Medical Insurance

· Flexi-Benefits

Only shortlisted candidates will be notified

Starting salary depending on experience

1. To supervise, co-ordinate and organize daily site works activities

2. Project Manpower Arrangement, Site Coordinating with main-con.

3. Provide Technical and engineering support to site staff

4. Ensure site safe work procedure at work site

ITE or Diploma in Mechanical Engineering , Civil Engineering or Building Construction

Optional: Driving license class 3

we are a leading engineering company in the provision of facilities and services for hi-tech industries and other process related industries.

Our core business is providing total engineering solutions for gas supply systems, chemical dispense systems, ultra pure water distribution systems, waste treatment systems and other process systems in the pipe installation industry.

We are a specialist installation team for total facilities installation for industrial factory since 1997. Stainless steel orbital weld for UHP gas line, Food and pharmaceutical industries. PP, PVC, PVDF and PE systems installation for chemical, waste treatments systems.Esc.

As a Data Engineer specializing in Data Mapping & ETL, you will play a crucial role in designing and implementing data solutions that ensure efficient and accurate data movement across systems. Your responsibilities will include:

• Developing and maintaining ETL processes for data extraction, transformation, and loading.
• Conducting data mapping to transform data across multiple systems and formats.
• Collaborating with data architects and other stakeholders to understand data requirements.
• Optimizing ETL processes for performance and reliability.
• Conducting data quality assessments and implementing data validation techniques.
• Documenting ETL processes and best practices for future reference.

This role will require a blend of technical expertise and analytical skills to manage complex data flows effectively.

To be successful in this role, you should meet the following requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in ETL development and data mapping.
• Strong proficiency in SQL and experience with databases such as Oracle, Postgres, or SQL Server.
• Experience with ETL tools such as Apache NiFi, Talend, or AWS Glue.
• Familiarity with data warehousing concepts and dimensional modeling.
• Knowledge of data quality frameworks and data governance principles.
• Proficient in scripting languages like Python or Shell.
• Ability to work in an Agile environment and collaborate with cross-functional teams.
• Preferred : Immediate joiner or max 1 Month

Job Descriptions:

· Prepare and issue indents / purchase orders to factories and / or sub-suppliers.

· Negotiate with factories and / or sub-suppliers for better prices and delivery timelines.

· Prepare the necessary documents for customer submission and approval.

· Follow-up with stakeholders on the timely delivery of equipment.

· Reply to customers on technical and commercial queries of orders.

· Contribute to the achievement of gross margin; calculated at the time of order receipt and improve it wherever possible.

· Any other ad-hoc duties as per assigned by HOD.

Job Requirements:

· Minimum Diploma in any Engineering-related field of study.

· Preferably with 5 years of industry experience.

· Possess good communication, negotiation and presentation skills.

· Ability to pick up product knowledge and work independently.

• Design, implement, and maintain ETL processes to extract data from multiple sources, transform it based on business rules, and load it into target systems.
• Develop and manage data mapping documentation, including source-to-target mappings and transformation logic.
• Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and optimize data flows.
• Conduct data quality checks and validation to ensure the accuracy and integrity of data.
• Optimize ETL workflows for performance, scalability, and reliability.
• Monitor and troubleshoot ETL processes, resolving issues promptly to minimize downtime.
• Stay up-to-date with industry best practices and emerging technologies in data engineering and ETL.

• Proven experience as a Data Engineer, with a strong focus on data mapping and ETL processes.
• Strong SQL skills and experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
• Familiarity with data warehousing concepts and architecture.

JOB DESCRIPTION

1. Project management experience (with or without PMP certification)
2. Automation background & experience in manufacturing industry
3. Possesses Operation and Process Improvement experience, with demonstrated visible results
4. Fluent in English and Mandarin, as we have vendors and projects in China

CANDIDATE REQUIREMENT

1. Possesses Engineering Diploma, Degree from established tertiary institutions
2. Minimum 3 yrs of experience in manufacturing industry
3. Singaporeans and SPRs are welcome

Candidates who are keen are invited to send their resumes to [email protected]

We regret that only shortlisted candidates will be notified.

• Plan and schedule work sequences for construction operation
• To study tender / construction drawings, specifications and contracts to understand project requirements
• Liaise with consultants, client & main / sub-contractors and coordinate for site activities arrangement
• Perform site inspection and ensure that the work are carried out based on the project specification and construction drawing / final approved drawing from authorities
• Lead a team of supervisors for works coordination with main/sub-contractors and/or authorities and/or consultant on project progress and technical issues
• Planning and deployment of resources such as manpower, machinery, equipment and material
• Preparation of progress report, Method Statements and technical submissions
• Ensure the project complies with regulations and clients’ specifications
• Adhere to safety and health regulations and ensure safety and housekeeping is maintain
• To perform Ad-Hoc duties as per assigned

As a Systems Engineer (C3), you shall be responsible for the general administration, support and smooth running of the assigned projects.

What will you do? 

• Perform site supervisor role to manage the necessary stakeholder for project activities. 
• Conduct Installation, Commission, Integration & Testing activities on site.
• Coordinate and conduct hardening servers, VAPT, etc
• Install, test, and implement systems in accordance with specifications and service level requirements, ensuring compliance with industry best practices. 
• Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.
• Respond promptly to incidents, conducting thorough investigations, and providing timely temporary and/or permanent resolutions. Keep all relevant parties informed of the incident status and any ongoing investigations.
• Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
• Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings.
• Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations, and provide comprehensive reports to relevant parties on a regular basis.
• Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of a disruption.
• Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical issues.
• Manage the resources and schedule for system implementation and operation activities, ensuring optimal utilization and adherence to timelines.
• Good to have troubleshooting skills and resolving issues related to PSIM (Physical Security Information System), CCTV surveillance systems, access control, alarm & intrusion systems, and network infrastructure. 
• Good to have backend system configuration and setup skill sets & experience as below:
• Perform CIS hardened for Window and Linux Server
• Perform partition for Window and Linux Server
• Perform configuration of linus server
• User account with limited privilege (sudoers)|SSH account (sshd_config)|Password control (change/password)|Server restoration with REAR
• Perform Bio configuration and update in offline environment 
• Symantec Anti-virus update in offline environment
• Update/upgrade of Linux OS (patches) in offline environment
• Update/upgrade of application (ONMSi) in offline environment 
• Perform basic computer and network maintenance 

As a Senior Software Engineer, Unity (C3),  you will design, program, and implement interactive 3D applications, games, simulations, and other interactive experiences.

What will you do? 

• Work with the design team to gamify client ideas and specifications into Security Related use case Planning and implementing game functionality and transforming design ideas into functional specifications
• Responsible for software design, implementation, testing and maintenance of client system.
• Support Project Team to meet project delivery milestone
• Provide technical documentation support to Project and Solutions Team
• Performs software performance monitoring, analysis and maintenance to ensure system can perform as per designed.
• Displays good problem-solving skills with an analytical approach to solution development and implementation.
• Possesses high standards and communicates effectively with customers, key stakeholders and management

The Customer Service Representative will be responsible for accurately and timely entering all intercompany orders between Singapore and Malaysia during the transition period as both countries move to the Oracle Cloud.

Qualifications

• 1-3 years of experience in order entry into the Manufacturing industry
• Proficient in Microsoft Office applications (Word, Outlook, Excel)
• Strong attention to detail
• Ability to understand various part numbers and manufacturing processes
• Capable of multitasking in a fast-paced environment

BROAD FUNCTION

To provide support to BME Head in medical equipment planning, technology evaluation, preparation of specification for ITQ/RFP, evaluation and commissioning of new medical equipment; as well as breakdown/preventive maintenance, and de-commissioning of medical equipment.

MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Work with relevant user groups to prepare medical equipment specifications for ITQ / RFP; evaluate ITQ / RFP submissions and provide recommendations based on technical compliance
2. Review and make improvement to various programmes to ensure minimal disruption to operations and ensure medical equipment is safe for use at all times.
3. Provide technical support for commissioning, operation, maintenance and de-commissioning of medical equipment.
4. Supervise the specialist vendors and appointed contractors on medical equipment maintenance works to ensure quality of works and compliance to required standards.
5. Check, analyse and investigate faults / complaints / hazards on medical equipment and assist BME/FM Head in mapping out and implementation of required action plans.
6. Ensure quality of works conform to standards and practices that the hospital subscribes to, including other quality initiatives driven by hospital and department.
7. Support and assist BME Head in coordinating services for medical equipment projects together with IT, Consultants, vendors, contractors and appropriate authorities.

General

1. Work closely with BME team to support procurement activities and related projects to ensure smooth operation
2. Perform any other duties as assigned by BME Head.

JOB REQUIREMENTS

Education / Training / Experience

1. Degree in Biomedical Engineering, Electronic or equivalent, or Diploma with minimum 10 years’ working experience.
2. Relevant industry experience with minimum 5 years’ experience in similar capacity for Engineer. Relevant industry experience with minimum 7 years’ experience in similar capacity for Senior Engineer.

Attributes

i. Good interpersonal skills, able to communicate effectively to different stakeholders

ii - Familiar with Hospital BME functions and processes

iii - Fundamental IT knowledge OS, Cybersecurity and Microsoft office, etc.

Others

1. Required to be activated back on site during pandemic when necessary.

Salary: Up $4500

Industry: Engineering

Located at Woodlands

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• Able to write simple report

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Responsible for defining, optimizing, and documenting critical end-to-end processes across the value chain (Supply Chain Management) —such as order-to-cash, demand-to-supply, procure-to-pay, in-to-outbound, master data, and product lifecycle management. It focuses on the continuous enhancement of process quality through collaboration with process owners, experts, and relevant stakeholders. Additionally, this position oversees the effective and measurable execution and advancement of processes, monitoring the progress of initiatives against set objectives. Continual self-education in areas like digitalization systems and process/project management is essential, with the responsibility to disseminate this knowledge within the workplace as required.

JOB DESCRIPTION

1) Analyze current business processes to identify inefficiencies and areas for improvement. Map business processes to SAP modules (e.g., MM, SD, WM, QM, etc.). Propose process improvements and recommend SAP solutions.

2) Collaborate with stakeholders to gather, document, and validate business requirements. Translate business needs into functional specifications for SAP and MES systems. Conduct workshops and meetings with business users and technical teams.

3) Work with SAP functional consultants to configure SAP modules based on business requirements.

4) Develop the interface between SAP and MES with IT / OT Team. Help identify the need for custom developments, perform unit testing and support integration testing to ensure system functionality aligns with business needs.

5) Assist in project management and managing SAP / MES projects, from scope definition to delivery.

6) Develop and deliver training sessions to end users on how to use SAP applications effectively. Provide post-implementation support, troubleshooting issues, and ensuring the system meets ongoing business needs.

7) Create detailed documentation including process flows, use cases, and functional specifications. Maintain accurate records of system changes and ensure proper documentation is in place for future reference.

8) Improve the master data management under SAP. Create the dashboard for the business needs with Process Intelligence and Data Mining tools and Power BI (training will be provided)

CANDIDATE REQUIREMENT

1) Degree in Business Administration / Supply Chain Management/ Industrial Engineering or equivalent. Min 3 years’ experience, strong understanding of SAP modules and their business implications. Especially MM and SD.

2) Manufacturing background. Experience with Manufacturing Execution System.

3) Analytical and problem-solving skills.

4) Effective communication and interpersonal skills to interact with stakeholders.

5) Project management abilities.

6) Technical knowledge of SAP configuration, testing, and troubleshooting.

Candidates who are keen are invited to send their resumes to [email protected]

We regret that only shortlisted candidates will be notified.

BROAD FUNCTION

To maintain a high level of service at Patient Services Centre (PSC).

You will be part of the Patient Experience Office and will:

(A) Oversee front-of-house and PSC daily operations.

(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date and compliance with personal data protection act (PDPA).

(C) Draft, update work processes, policies and conduct briefing, roll call and training to Team.

(D) Work with other stakeholders to refine and improve processes leading to a hassle-free patient experience.

MAJOR DUTIES & RESPONSIBILITIES

Specific (80%)

PSC Daily Operations

Processes & Workflows

• Assist to review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience.
• Assist to review and update workflows scenarios, drills and resource planning for daily operations.

Systems

• Credential trainer for NGEMR system.
• Train new joiners on usage of NGEMR system, ensuring proper usage adhering to WH PDPA policies.
• Review and revise user access matrix to ensure that all users are still valid and relevant access is granted to perform the role.
• Support and operationalize the change management for work processes pertaining to NGEMR.

Patient Care / Relations

• To identify and help resolve patient service issues encountered by Patient Service Associates (PSAs).
• Crowd management and mobilize manpower, if necessary. This includes working with Supervisor in the daily operational needs.
• To “walk the ground” to ensure that a consistent high level of service is maintained.
• To be first point of contact for escalated feedback and complaints, provide resolution and improve work processes and operational efficiency where applicable.
• Demonstrate good interpersonal skills with patients and staff.
• To draft and update workflow, work instructions and policies to ensure it remain up-to-date and relevant.

VIP Management

• Be the face of WH for VIP visits
• To receive/meet VIPs and provide them a warm WH welcome
• Ensure VIPs receive complimentary parking coupon
• Handover to the receiving department and monitor the patient journey
• Set up teams chat for logistics planning if more than 1 department involved

Operational

• Assist Supervisor in coordinating and planning the operations’ activities and utilization of manpower and resources to ensure cost efficiency and effective management.
• Managing of roster, administrative duties, continuous improvement programmes for counter services and trainings.
• To ensure that staff are appropriately deployed.
• To oversee the running of reception areas during operation hours.
• To ensure all counters adhere to 5S housekeeping standards.
• To be overall responsible for the discipline, conduct and grooming of PSAs.
• To supervise the training of new staff and the career development for staff.
• To ensure continuous training to both existing and new staff on frontline service.
• To conduct orientation and induction programme for new staff.
• Perform supervisor handover confirmation daily and is responsible for the overall counter collections. Ensure payment are reconciled and submitted on-time.
• To conduct department’s roll calls and in-service training for all PSAs.
• To conduct audits that are relevant to patient services associates’ scope of work.
• To ensure PSAs comply to PDPA standards.
• To support Supervisor in the submission and approval of shift claims on a monthly basis and to ensure staff claims, leave and MC application are complete and in order.
• To assist in reporting and analysing of department’s key performance indicator.
• Collecting and analysing data for monthly reports.
• Certified mask fitting trainer to do decentralised mask fitting for new joiners.

General (20%)

• To participate in process improvement projects and streamline processes.
• To maintain and organize department files and documents regularly and ensure all records are complete (both electronic and paper records).
• To participate in procurement activities as assigned.
• To undertake other duties or tasks when assigned.

JOB REQUIREMENTS

Education / Training / Experience

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR
• Mask fitting trainer

Attributes

(1) Strong written & communication skills, to express complex policy / concepts in a clear and simple-to-understand manner

(2) Able to work in a fast-paced environment

(3) Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)

(4) Must love people

(5) Highly proficient in MS Office applications