• Proficient in implementation, management and troubleshoot AWS Technologies, ECS, EKS.

• Proficient in Operating System such as AWS Linux, Red Hat Enterprise Linux.

• Maintain, Manage and Monitor Cloud Infrastructure

• Resolve IT infrastructure issues

• Proactive handling of project and supporting project implementation

• Create high-quality technical documentation

• Support out of hours work if schedule requires

• On-board new Cloud technologies, challenge existing implementation in a professional and constructive manner

• Engage in Cloud security activities

• Comply with ITSM/ITIL methodologies in day-to-day operations of IT Infrastructure Requirements:

• Resourceful and self-driven individual with sense of urgency and commitment

• Strong analytical and troubleshooting skills

• Ability to work effectively in a fast-paced implementation environment

• Strong analytical and troubleshooting skills.

• Ability to work effectively in a fast-paced implementation environment

• At least 3 year(s) of Cloud working experience or in the related field is required for this position

• Knowledge of Cloud security tools like Checkpoint, Security Hub, GuardDuty, AWS Detective.

Technical Skill

• Operating Systems: Red Hat, AWS Linux

• Build Tools/CI/Virtual/ : AWS DevOps, Jenkins

• Containers Environment: Docker, Kubernetes, ECS, EKS

• Cloud Technologies : Amazon Web Services

• Automation/Scripting Languages : Terraform, Ansible, Shell Scripting, Python

• Databases : MySQL

• Others: Ansible *

Reporting Structure:

• Supervisor(s): Customer Service Manager

Responsibilities:

• Perform the duties of maintenance and service role
• Perform the duties of a customer service role
• Perform the duties of a project support role
• Perform scheduled roster duties
• To provide assistance to the Manager, Customer Service, both on-site and off-site
• To liaise between the main contractor, sub-contractor and suppliers
• To maintain, repair and ensure the functionality of the equipment
• To perform duties which are not mentioned above from time to time, but are necessary for the growth and fulfillment of the Company’s requirement
• To observe and adhere to all Company’s rules and regulations
• Support for Data Centre Facilities management

Requirements:

• Diploma / ITC Cert in Information Technology, Building Services, Electrical or Mechanical Engineering
• Service-oriented with strong analytical and problem-solving skills
• Resourceful, dynamic, highly motivated and able to work independently
• Good interpersonal skills with the ability to interact with people at different levels
• Hands on experience
• Willing to work overtime including weekends and public holidays when necessary

Personal Attributes

• Meticulous and have an eye for details with a positive working attitude
• Organized and detail-oriented, with a strong focus on accuracy
• Able to work as team
• Able to work under pressure and a tight deadline

About Us

Our SRE (Site Reliability Engineer) team is driven by a clear mission: to enhance system availability and scalability. By blending the expertise of software development and system operations, we are uniquely positioned to tackle the challenges of maintaining large-scale distributed systems. We aim to construct a robust e-commerce infrastructure that can seamlessly handle the demands of a rapidly evolving marketplace. Furthermore, we are dedicated to creating an efficient SRE ecosystem that optimizes every aspect of our operations, ensuring a smooth and reliable experience for our users.

Responsibilities

• Responsible for researching, designing, and developing cutting-edge computer and network software, as well as specialized utility programs. This role involves ensuring efficient, effective, and innovative software solutions to meet organizational and user needs.
• Tasked with understanding and analyzing system requirements, this role leverages principles and techniques from computer science, engineering, and mathematical analysis to develop tailored software solutions. The position ensures that software functionalities align with system requirements while maintaining technical excellence.
• Responsible for updating and enhancing current software functionalities, this role focuses on continuous improvement of software performance and continuous delivery efficiency.
• Collaborating closely with computer hardware engineers, this role focuses on the seamless integration of hardware and software systems. The position is also responsible for developing clear specifications and performance requirements to ensure efficient and optimized system performance

Requirements

• Bachelor’s or higher degree in Computer Science, Information Technology, Programming & Systems Analysis or related fields.
• More than 5 years of relevant working experience.
• Extensive and hands-on knowledge of Linux operating systems (Ubuntu, CentOS, etc.).
• Extensive experience in Kubernetes development or operations.
• Strong knowledge of Computer Networks (TCP/IP, DNS, etc.), Computer Organisations, and OS.
• Hands-on experience with at least one of the scripting/programming languages: Python, Go.
• Strong analytical and problem-solving skills with the ability to thrive under difficult and stressful situations.
• Passionate and a high sense of responsibility for work.
• Fast learning ability and a good team player.

Role:

Senior Vave Engineer (Supplier Commodity / Sourcing / Design Cost / Up to $6000)

• Singapore Based (Canberra MRT / Have company transport)
• 5 Days work per week (8am/8.30am - 5.30pm/6pm)
• $4000 to $6000
• Minimum Degree or Diploma with 5 years experiences in Mechanical / Electrical /Electronic Engineering
• Minimum 5 years of Supplier Commodity or Sourcing Management, with Engineering related experience
• Career Progression Opportunities

Main Responsibility

• Main responsibility for the product-related global technical change management in PSG to product end of life
• Value Analysis and Value Engineering Changes, drive cost improvement in close collaboration with Engineering on product cost

Job scope:

• Reporting to Manager / Senior Manager
• Organize, conduct Value Analysis and Value Engineering, to ensure design / cost effectiveness
• Verification of ECP, in close cooperation with R&D Engineer, Project Manager, Production and Source members. Check for optimal feasibility and if necessary, make additions or corrections.
• Responsible for presenting impact of change to PSG with costs, lead-times, scrap risk & forecasted effectivity dates
• Main responsibility for product change management and its implementation in SAP/Teamcenter including participation in PSG meeting / similar meetings
• PSG prioritisation and decision making of lead, PSG or Procurement Engineer – escalate where change outside of PSG capacity
• Carry out assigned task by the Manager / Senior Manager

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a Quality Assurance Engineer to be part of their QA/QC Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Quality Assurance Engineer:

• Assisting in the research and development of Cement-based mortar formulations, including assessing alternative raw materials.
• Conducting tests on raw materials and finished products to ensure quality compliance.
• Validating product performance against industry standards and internal evaluation criteria.
• Ensuring products meet local regulatory standards.
• Providing manufacturing support, troubleshooting, and process improvement.
• Offering technical service, product trials, and training.
• Maintaining lab safety standards and workplace security.
• Any other adhoc duties as assigned

Requirements:

• Entry level are welcome to apply. Training provided.
• Experience with Dry Mixes is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

1. Circuit and system design of RF/analog transceiver IC based on CMOS technology

2. Schematic design, behavioral and circuit-level simulation, circuit implementation, layout design and test

Job Requirements:

1. A master's degree or above in microelectronics, communications, electronic engineering and other related majors; more than 3 years of relevant experience

2. Good know-how on RF/analog circuit theory and analysis; Good understanding of design process of RF/analog IC

3. Solid experience in the following module/block design and test: VCO, PLL, LNA, PA, MIXER, PMU, ADC, DAC, etc.

4. Good communication skills and team spirit.

5. Fresh MS graduates are welcome.

Job Description:

• Responsible for planning, managing and ensuring smooth implementation and monitoring of projects assigned from inception to completion within the specified time frame and of the desired quality.
• Liaise with authorities, consultants and subcontractors.
• Implement architectural and structural works.
• Good communication skills to enhance good team working spirit.

Requirements:

• Experience in management of projects will be advantageous.
• Recognized degree in Civil/Structural Engineering by P.E. Board / BCA.
• Initiative, self-motivated, possess a strong drive with high responsibility and result oriented.
• Preferably more than 5 years working experience in Civil & Structural works.
• Experience in engineering software and AutoCad would be an advantage.

• Oversee activities in Data Center
• Coordinate with vendor regards to technical support
• Checking server in Data Center for any error lights in the server rack
• Log case accordingly for any server failure

Job Requirements:

• Nitec / Diploma
• At least 1 year experience in Data Center
• Work location at Orchard - Exeter Road
• 5 days work, 8.30am – 6pm (Monday to Friday)
• Start work immediately or within short notice
• Salary up to $3600

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

PROPERTY MANAGEMENT EXECUTIVE (Facilities Management & Building Service / Up to $4000)

Interested applicants can send your resume to 8739 9469 Janie / [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Working Location: North / Northeast area
• Office: Ang Mo Kio
• Working days: 5.25 days // 8.30am to 5.30pm + OT, Sat: 8.30am to 1pm + OT
• Basic: $2500 to $4000 (depends on experience)

Job scope:

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works. In addition, you would need to manage and attend to residents/tenants’ feedback as well arrears cases.

Requirements:

• Min Diploma in Real Estate/Facilities Management/Building Services, Mechanical or Electrical Engineering or equivalent
• Able to work under pressure and work beyond normal working hours and on weekends/public holidays.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Be a part of a successful Application Development team in Renesas!

Responsibilities:

• Responsible to develop/outsource hardware designs on Analog measurements
• Responsible to develop/optimised required Firmware including APIs and Libraries
• Responsible to create application notes and training materials
• Build up Application Solution Skill set on Energy/Power Measurements
• Required to train and support Field Application Engineers and customers in ASEAN, India, Australia/NZ

Requirements:

• Degree in Computer Engineering/Computer Science/Electronic Engineering or its equivalent
• Proficient in C and assembly language programming with good understanding of microcontrollers/microprocessor basic architecture
• Creative and have a passion in embedded system design and development
• Possess good presentation and communication skills
• A team player who is self-motivated, resourceful, proactive and able to work in a collaborative environment with both individual and team decision making
• Ability to understand and execution of given project specification within timeline
• Ability to report regional requirements and provide technical support to FAEs and Strategic Customer
• Willing to travel
• Preferably 2 to 5 years of experience but fresh graduates may apply as well

Possessing the following will be added advantages:

• Lead engineer or managed a team of engineers
• Good understanding of Embedded software systems and the requirements of a Product
• Proficient in Analog and Digital Circuitry Hardware design/troubleshooting and Systems software Design
• Good understanding in Integrated Development Environment tools such as simulator, debugger, emulator
• Experience in version control (Git, SVN)

knowledgeable in

• CAD Tools such as Altium schematic entry and Layout or equivalent
• Understand Energy/Power Concept and Calculation
• Communication Stack/Protocol or equivalent
• Applications such as Metering, Sensory

Job Description:

• Develop, Test, Document, Deploy and Maintain web APIs, batch jobs, services and systems.
• Debug production issues across services and multiple levels of the stack.
• Adopt best DevOps/TechOps practices and make continuous automated testing, releases and deployments. Improve engineering standards, tooling, and processes.

Qualification

• Bachelor’s degree or greater in a technical field such as Computer Science, Computer Engineering, or related field preferred
• Strong programming skills, solid data structure, algorithm fundamentals and design patterns.
• Strong system design and architecting skills with distributed systems
• 2+ practical backend development for real-world products in Java/Python or other programming languages
• Experience in SQL databases, writing schemas and designing high performance queries
• Experience in No SQL including but not limited to Redis/Memcached etc.
• Experience with DevOps/TechOps such as Jenkins, CI/CD, JIRA etc.
• Strong troubleshooting and debugging skills
• Self-motivated and willing to learn new technologies continuously
• Versatile, enthusiastic, and good team player across the entire company

Preferred

• At least two years' experience with AWS or other Cloud services and related cloud technologies
• Knowledge in containerization and orchestration technologies like Docker and Kubernetes
• Deep technical understanding of scalability, resilience, high availability and the corresponding architecture, technology and design for Senior Developers

Job Description :

Responsibilities

• Ensure that projects to be implemented are completed on time and safely, within approved project costs and of quality consistent with the contract specifications and statutory compliance.
• Co-ordinate with consultant and site staff to ensure that M&E services equipment supplied is of good quality and installed with a high standard of workmanship.
• Coordinate planning, design, and submission to Government authorities for approval, tender documentation, and contract/site administration for departmental projects.
• Manage the project works in accordance with the sectional Quality Management System and ISO Operations Instructions Manual.
• Provide feedback to other relevant Sections on defects, shortcomings and difficulties encountered during the implementation of the projects.
• Any other duties and responsibilities as and when assigned.

Requirements:

• Degree in Electrical / Mechanical / Mechatronics / Building Engineering recognized by PE Board.
• 2 years of relevant work experience.
• Fresh graduates who are keen in environmental sustainability are encouraged to apply.
• Candidates who are Building and Construction Authority (BCA) certified Green Mark Accredited Professional (GMAP) or registered Singapore Certified Energy Manager (SCEM) are advantages.
• Analytical and able to work independently with minimum supervision.
• Possess good verbal and written communication skills.
• Candidate with more years of relevant work experience will be considered for senior position.

Brief description of the Restaurant

YAKINIQUEST - a Japanese BEEF YAKINIKU fine-dining concept restaurant

Dynamic, Fun & innovative Japanese Company with audacious ideas in spreading the power of Yakiniku around the world!

A company with values: Firm dedication to career Development, wholeheartedly(Omotenashi) , innovative, responsibility & sincerity

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience

Job Requirements

• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English
• Beginners also welcomed

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week | 44 hours work week
• 10:30am to 10:00pm (1.5hr break) daily

Requirements:

• Proven experience as a Kubernetes Platform Engineer or similar role, with a strong background in containerization, orchestration, and cloud-native technologies.
• In-depth understanding of Kubernetes architecture, components, and operational best practices.
• Hands-on experience with containerization technologies like Kubernetes, especially AWS EKS, and Helm.
• Proficiency in scripting and automation using tools like Bash, Python, Go, or similar.
• Solid understanding of networking, security, and storage concepts in Kubernetes.
• Ability to troubleshoot and resolve complex technical issues related to Kubernetes and containerized applications.
• Experience with integrating Kubernetes with AWS cloud technologies, such as Secrets Manager, Load Balancers, etc.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Experience with CI/CD tools (Jenkins, GitLab CI/CD, ArgoCD) and version control systems (Git).
• Familiarity with other cloud platforms (GCP, Azure), runtime technologies (ECS, Lambda), and infrastructure-as-code (AWS CloudFormation) is advantageous.
• Certifications such as Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) are a plus.
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack) is a plus.
• Experience with automate testing tools such as ginkgo, testkube, is a plus.
• Experience with implementing and maintaining Kubernetes operator using Go is a plus.
• Experience with database technologies such as Postgresql, MySQL is a plus.
• Experience with data storage technologies such as Rook, Ceph is a plus.
• Experience with networking technologies such as Squid, Nginx, AWS TGW, istio service mesh, Kong, is a plus.

Responsibilities:

• Sales & support of Laboratory Equipment & Scientific Instrument and supplies
• Maintaining existing accounts and establish new customers and markets

Requirements:

• Diploma/NITEC in Chemical, Applied & Life Sciences & related engineering discipline
• With or without sales working experience
• PC skill, self-motivated & result-oriented
• Possess class 3 driving license

____________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact 6566 5498 for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Joni

EA License No : 03C5391

EA Reg No : R1106641

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Job Description:

• Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’/ financial representatives’ complaints and problems at first touchpoint resolution with good closure.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers/ financial representatives.
• Assess appeals and put up recommendation to Managers/ Head/ HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/ projects when delegated by management.

Job Requirements:

• Diploma/ Degree holder qualifications with relevant experience will be preferred.
• Comfortable talking to customers from all walks of life.
• Comfortable chatting through typing via live chat system with financial representatives.
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• A team player who works well in a dynamic environment.
• Candidates without prior experience may apply.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Please send RESUME to email: [email protected].
Email subject: IR

Contract Period: Immediate - June 2024
Working days/Time: Mon - Fri (8.30am - 5pm)
NO Experienced are Welcome
Salary: up to $2.3K per month
Nearest MRT: Novena

Role:

The successful candidate would:

 Lead the design and engineering efforts related to the mechanical systems of

Airbus A330/A320/A321 P2F conversions.

 Develop and review engineering drawings, specifications, and documentation.

 Integration and Modification:

o Collaborate with cross-functional teams to ensure seamless integration of

P2F modifications into the A330 platform.

o Provide technical guidance on mechanical system modifications.

 System Analysis and Troubleshooting:

o Conduct thorough analysis of mechanical systems, identifying potential

improvements and troubleshooting issues.

o Develop solutions to enhance the efficiency and reliability of the

mechanical systems.

 Regulatory Compliance:

o Ensure all mechanical system modifications and designs comply with

aviation regulations and industry standards.

o Liaise with regulatory authorities to obtain necessary certifications.

 Project Management:

o Manage and lead mechanical system engineering projects from concept to

completion.

o Coordinate with project managers, suppliers, and other stakeholders to

meet project timelines.

o Testing and Validation:

o Oversee testing and validation processes for mechanical system

modifications.

 Documentation and Reporting:

o Maintain accurate and comprehensive documentation for all mechanical

system designs and modifications.

o Prepare regular progress reports and updates for internal and external

stakeholders.

Requirements:

The successful candidate should possess:

 Minimum Graduate in Aerospace/ Mechanical Engineering

 5 to 6 years’ experience in a similar capacity work

 Good knowledge Airbus A330/A320/A321 mech systems

 Good hands-on experience on CATIA V5

 Knowledge of windchill PLM software is added advantage

 Knowledge aircraft primary and secondary structures.

 Able to comprehend engineering design definitions and drawings

 Proficient in MS Office (Word and Excel) and Adobe (PDF)

 Good problem-solving skills and Right First-Time attitude

 Good communication skills

 Meticulous to details, responsible and a team player

Responsibilities

· To prepare project QA & QC related documentation for wind farm related Offshore Substation started from project execution , quality plan up to commissioning and offshore final acceptance

· To monitor and manage FAT including coordinate FAT date, FAT procedure, report up to punch list closing

· To perform internal and external coordination to meet project quality requirement as per project quality plan.

· To implement and monitor project quality related compliance.

· To conduct fabrication site inspection as required at designated fabrication site, at various construction stages.

· To work closely with shipyard team and client

· To assist Project Manager in preparing project quality related documents to fulfil owner’s requirement.

· To assist in procurement of quality related items for operation.

· To coordinate with Project Engineer & OSS project Manager in fulfilling quality related matters in project management.

· To be able to liaise with engineer for efficient work flow and contributing to better idea to improve work method.

· Respond to incoming requests for information, requests for proposals in a professional and creative manner.

· Understand a prospect’s business needs and work with the expert teams to develop a tailored marketing proposal.

· Work closely with colleagues to identify common new business prospects and cross-sell integrated search and affiliate proposition.

Requirements

· Bachelor Degree/Diploma in Science/Engineering or equivalent

· Minimum 7 years professional experience with at least 5 years in Oil and Gas/ Wind Power Industry with experience

· Strong experience in Quality Management System

· Knowledge and familiarity with ISO 9001:2015 QMS

· Possess good communication skills both oral and written

· MS Office – Excel, Words, Power Point

· Mandarin speaking & reading will be advantage

Responsibilities:

• Greet members and guests and welcome them to the restaurant
• Present menus and explain menu items as well as specials of the day
• Place food and beverage order through the club Point-Of-Sale system
• Serve food and beverage items in a professional manner
• Clean and reset tables with glassware and cutleries
• Check member’s satisfaction and any issues which may arise
• Report any incident to Restaurant Manager
• Perform other tasks or projects as assigned by Restaurant Manager/Assistant Restaurant Manager
• Upsell food and beverages in the outlet

Requirements:

• Certificate from a recognized Hotel Training School (or Culinary Institution) or an appropriate amount of progressive work experience to waive academic qualifications.
• Minimum of 1 or 2 years in varying positions.
• Knowledge of religious dietary requirements and Singapore Laws required.
• Services and kitchen production flow of Ministry of Environment standard required.
• Possess a basic understanding of Western and Asian food knowledge
• Basic cocktails, wines, spirit and specialty coffee knowledge an advantage
• Experience in operating Point of Sales System an advantage
• Keen to learn and grow in the Food & Beverage industry
• Able to work on rotating shifts, weekends and Public Holidays

Service Crew

• Basic Salary: $2400 + Incentive + Allowances + OT (Gross can up to $3200 and above)
• Working hours: 8 - 9hrs each day (split shift); 5 days work week; up to 44 hrs each week.
• Working Location: Odeon Towers (City hall station) or Marina One (Downtown station)

Job Descriptions:

• Bar and front-of-houseLearning the ins and outs of the menu,
  Ensuring the restaurant and bar are spotlessly clean and ready to operate
  
• Help take orders, preparing drinks, and serving food
• Creating an atmosphere of joyfulness and enjoyment
• Connect with the customer and ensure their needs are met and feel taken care of.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job:

• Responsible for the design, planning and the implementation of entreprise financial technology solutions.
• Support to the clients through liaison with our Service Operational Center and Engineering Teams, Vendors, Architecture, Analysis of Critical cases and Design of a key compliance components.
• Research and implement best practices framework/capabilities model that will control costs, provide higher quality, and/or increase predictability of service delivery.
• Interface with Operational/ Support Leads, Project Managers, Pre-sales, and Sales assistance on new opportunities, work with senior members of stafff to provide technical guidance and direction for the products growth and service model.

Duties:

• Promoting the full TDS product and services portfolio demonstrating knowledge and professionalism to prospects and customers at both commercial and technical levels.
• Ensure the quality, completeness and best practices of project and support deliverables.
• Responsible for Technical and Pre Sales functions on behalf of TDS within the APAC region.
• Enable other trams on new foundational features and cutting-edge technologies.
• Coach engineers for service excellence during the project delivery and support activities.
• Act as Tier 2 escalation point for any customer voice recording support issues.
• Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related incidents and application of recommend product fixes.
• Advanced recording products administration and maintenance.
• Handling escalations and dealing with vendors’ R&D and patch development supervision.
• Capture and analysis of system logs and alarms.
• Advanced voice recording platform configuration and maintenance.
• Understanding the impact of change to our systems and recommending appropriate steps to avoid adverse impact.
• Production of Method statements, scope of works or similar planning around change control.
• Liaison and escalation for technical support including internal Tier 3 team and manufacturer when appropriate.
• Assist with training and deployment of NICE/Verint Systems or other voice recording technologies.

Profile:

• 8+ years experience in the field of software/field/implementation engineering on NICE/VERINT products and associated software applications.
• Experience with Microsoft SQL Server MySQL databases.
• Excellent oral and written communication skills with effective presentation experience.
• High levels of Technical Support skills in order to support the client with determine the right solution for their environment.
• Detail-oriented and highly organized person.
• Experience of working within an ITIL environment and global operations teams.

Responsibilities

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Team Introduction

The Trust and Safety team aims to build a world where people can safely discover, create and connect. Our goals are to ensure the safety of the community and to build a safer experience for users.

The Trust and Safety Engineering team is responsible for building a highly scalable, complex and intelligent platform that is able to manage high traffic loads. You would also be building tools to help protect our users from harmful content and abusive behaviours. With the continuous efforts of our trust and safety team, we can provide the best user experience and bring joy to everyone in the world.

What you will be doing:

1. Build a highly-scalable, efficient and robust trust and safety platform and tools;

2. Understand product objectives to develop an easy-to-use platform that aligns with customers' needs;

3. Collaborate with trust and safety specialists, experts and machine learning engineers;

4. Improve system design and architecture to ensure high stability and performance of the services;

5. Work with Trust and Safety teams to protect TikTok globally.

Qualifications

What you should have:

- At least Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience);

- At least 7 years of relevant experience, familiar with C++/Go/Java program development (at least one), striving for high-quality code and focusing on the technical quality of the code.

- Experience with large-scale distributed systems

- Familiar with Data storage systems and Queries

- Independent thinking, able to take the initiative to identify problems, systematic problem analysis, and problem-solving skills.

- Have the ability to learn, explore and research in unfamiliar areas.

- Great communication and teamwork skills

Preference will be given to those who have one of the following:

- Good mentorship skills

- Experience with Trust and Safety

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Working Day & Working Hours :
Full Time : 6 days work with rotating shifts and 8 hours per day (included 40 minutes break time)

Job Description:
1.Process customers’ orders and cashiering duties
2.Food preparation, Cooking and Coffee Making
3.Clear plate and tables after customers have consumed the food
4.Wash up the dishes and cups that were used by customers

Training will be provided