Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Amplify Health is looking for an individual with exceptional cross-functional skills focusing on operations and project management with strong understanding in technology, data and product management skills to join the Amplify Health team. A successful candidate will be responsible and engage in variety of strategic initiatives focusing on organization capabilities, operating model and performance improvement to drive operational efficiency, business controls and execution to deliver business outcomes. The individual will also work closely with various teams to support the integration of inorganic growth opportunities.

To be able to succeed, the individual will be part of the core management team of Amplify Health with strong sponsorship from CEO, CFOO, and CPO among others. To ensure connection, effective execution and “local presence”, travel to key-locations of Amplify Health across Asia, e.g., in India, will be required from time to time.

Who we are

Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organization, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems.

The vision for Amplify Health is to be a leading digital health technology and integrated solutions business. We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial, clinical, operational and behavioural data to empower our customers with insights that highlight opportunities to deliver better value and care outcomes.

Our Culture and Values

At Amplify Health, we believe in fostering a culture that embodies the spirit of Courageous Entrepreneurs. We are passionate and innovative individuals who continuously strive to push boundaries and think outside the box. We understand that calculated risks are essential for driving progress, and we view failures as valuable opportunities to learn and grow.

As Outstanding People, collaboration, learning, and growth are at the core of our values. We trust and rely on each other, working together as a unified team to achieve our goals. When success comes our way, we celebrate it as a collective achievement, and we are committed to improving and excelling together.

We firmly believe in the mantra of Discuss, Decide, Do. Listening is fundamental in our decision-making process, and we act promptly, ensuring accountability in everything we do. Simplicity is the key to our efficiency, and we get things done quickly and effectively while being guided by facts and understanding.

At the heart of our pursuits lies a Lasting Impact. We prioritize the needs of our customers, and we are crystal clear about the problems we are solving for them. Progress is our north star, and while we strive for excellence, we acknowledge that perfection is a journey, and we remain focused on delivering excellent products that make a tangible difference.

If you are a passionate and innovative individual who thrives in a collaborative environment, where courage is celebrated, and customer focus is paramount, we invite you to join our team. Together, we will shape the future with our unwavering commitment to excellence and the determination to make a lasting impact in the industry.

How you would make a difference

Target Operating Model

• Work with key stakeholders to design an agile operating model that is fit for purpose and appropriate (lean, yet compliant) for a start up business in the Health Technology industry. In particular, drive the move to a more product-led organisation, across product, technology, data, commercial/clients, and other key areas like finance. Develop goals/OKRs and KPIs to create joint accountability across functions and transparency on progress of implementation.
• As part of the TOM, assess and plan for the introduction of high level goals and useable SOPs across the critical processes, including the (product) development and deployment lifecycles (e.g., OKRs, QBRs, user forums, DevSecOps, …)
• Implement and execute the agreed target operating model across the business and different teams (incl. product, data, technology and commercial/client) that transition from the current siloed model to a more joined up and collaborative model, including Vitality and acquisitions.
• Structure, organise and execute the organisation build out in satellite locations, with India as a key focus. Ensure linkage into the new TOM and the product-led organisation.
• Collaborate with, and coach, the ExCo and other key stakeholders, esp. during the transition phases to the new TOM, to introduce, enable and deliver an innovation-focussed, agile and empowered organization (e.g., agile ways of working, modern software and product development practices, distributed development, agile budgeting cycles, GTM)

Help deliver business outcomes, prioritisation and efficiency

• Understand and articulate the workloads across the business, identifying resource contentions. Optimize workloads (prioritization, what not to do) in close collaboration with the various teams and stakeholders, taking advantage of the new product-led organization
• Create transparency on delivery of key company initiatives, focusing on automation and prioritizing available sources-of-truth for reporting purposes, manage challenges, intervene where required to ensure successful outcomes. Recommend strategies to ensure smooth initiative execution and completion to ExCo on a regular basis.
• Develop and standardise core-operational processes and drive a data-led continuous improvement
• Working with and management of consultants/3rd parties with respect to any outsourcing activities.

Support for strategic initiatives and integration of inorganic opportunities

• Act as a business integrator for inorganic opportunities and other strategic initiatives, collaborate closely with Amplify Health’s head of M&A and acquired companies’ management and other key stakeholders to enable and deliver integration plans and outcomes.
• Work, as required, with third parties and acquired companies to deliver fit for purpose plans and governance to expedite integration and delivery of results.

What you need to be successful

Education:

• University Degree in a Business administration, financial or other relevant discipline

Experience:

• 8+ years business operations including reporting and analysis in a multi-national Financial Institution business and / or consultancy business.
• 8+ years’ experience in a software development or consultancy business.
• 3+ years’ experience of supervisory or management experience in the above position.
• Experience in execution of transformation programs across business and technology in, as well as experience in the health and wellness industry is a major plus.

Key competencies

• Good interpersonal and communication skills to collaborate with AHA and AIA Group Office personnel at various levels including ExCo and Board members.
• Good mentoring and coaching skills.
• Ability to work under pressure to meet tight deadlines.

Job Description

• Provide trade processing support (Inputter) for products handled within the Department
• Products include L/C advising (Import and Export), amendments, corrections, re-advising, transfer, negotiation, outward/inward collection, disbursement, documents checking, acceptance, payments, trust receipt, banker guarantee, discounting, trade related loans
• Journal entries, month end reporting

Job Qualifications

• About 1-3 years of working experiecne in Trade Finance products
• Knowledge of UCP600, ISP98, ISBP745
• Vetting of documents, CDCS holder is a plus
• Experienced in LC issurance
• Experienced in enhancement/UATs/Projects is a plus
• Execute compliance checks like sanction countries, vessels, shipping route, names of companies, etc.
• Team player
• Eye for details
• Able to work independently

Operations Manager

• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Grants & Funding Operations Manager, Up $5K

Near Fusionopolis

5 Day Work Week

Responsibilities:

To support International Relations (IR) funding initiative operational needs.

• Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
• Executing policies and processes pertaining to the administration of the funding initiative
• Communication of the funding initiatives' policies and processes to public sector research performers
• Liaising with grantees on pre and post award matters
• Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
• Building excellence in grants management through the development, refinement and implementation of best practices, within the organisation and through working with other funding agencies
• Other ad-hoc duties that may be assigned

Requirements:

• Good tertiary degree
• Minimum 2 years' experience in public sector policy/planning/governance roles
• Experience and/or keen interest in work related to governance and policy, especially in the research & development sector
• Strong problem solving, analytical and systems thinking abilities
• Resourceful and independent
• Able to work collaboratively with internal and external stakeholders
• Have grants administration experience
• Good time management
• Meticulous

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Are you looking for a dynamic, growth-oriented company with ample opportunities for career advancement and professional development? GOLFTEC Singapore might be the perfect fit for you! We are seeking a highly motivated and experienced Center Operations Manager to join our team.

About Us

GOLFTEC is the world leader in golf instruction, with millions of lessons taught and over 200 centers across the USA, Canada, Japan, China, Hong Kong, and Singapore. Since 1995, our mission has been clear—to help golfers play better. We provide expert golf instruction and custom club fitting, tailored to each golfer's specific needs and goals.

GOLFTEC Singapore, an exclusive licensed franchisee, operates a 6-bay flagship center in Raffles Place. We combine top-tier golf teaching professionals with proprietary technology to deliver world-class golf instruction. Learn more about us at www.golftec.com.sg.

Key Responsibilities:

• Oversee day-to-day operations to ensure the center is always in top condition. Supervise transactions and manage merchandise purchases.
• Develop and implement strategies to achieve sales targets. Prepare monthly performance reports and conduct bi-weekly team meetings.
• Plan and execute marketing campaigns, advertising, and promotional activities. Oversee digital marketing to drive customer engagement and business growth.
• Manage recruitment, staff scheduling, and performance evaluations. Lead team development and conduct performance appraisals.
• Manage operational budgets, including manpower expenses. Collaborate with partners and vendors to secure favorable terms.
• Enhance customer service based on feedback, increase membership renewals, and boost referrals. Resolve customer complaints and gather feedback for continuous improvement.
• Ensure adherence to company policies and maintain confidentiality of all proprietary information.

Qualifications & Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of relevant experience in hospitality management, golf facilities, high-end clubs, restaurants, or retail operations.
• Proven experience in managing a team of over 10 employees.
• Strong leadership, organizational, and analytical skills.
• Excellent communication and negotiation abilities.
• Proficiency in Microsoft Office applications.

If you're ready to take your career to the next level with GOLFTEC Singapore, we'd love to hear from you! Apply today and join our mission to help people play better golf.

OPERATION MANAGER (AIR FREIGHT)

Responsibilities:

• Oversee the daily operations of export & import of airfreight shipments.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to perform their tasks and achieve excellence.
• Conduct annual performance reviews for the airfreight department
• Maintain records of team training activities for airfreight team

Requirements:

• Min GCE “O” Level
• Min 5 years of airfreight experience
• Strong communication and interpersonal skills required.

• Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets.
• Proper planning on staff roster and control salary costs.
• Consistent maintain high standards in shelf ticketing, display, housekeeping, hygiene, stock rotation, replenishment and service to provide customers with a conducive shopping environment
• Handle and resolve customers’ inquiries and complaints expeditiously.
• Assist in the implementation of merchandising plans and strategies; to maximize sales and minimize losses through the merchandise and space.
• Assist in the enhancement of online store sales.
• Assist the department manager in developing new merchandise concept and subsequent promotion and marketing of the product.
• Plan effective and efficient sourcing and procurement systems, source and procure merchandise.
• Assist in the negotiation with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas.
• Co-ordinate and conduct business meetings with vendors / suppliers and prepare business correspondence.
• Conduct market survey, research trade information and analysis on competitors’ stores; provide reports, feedback and recommendations.
• Advertising & Promotions Events / Merchandise Presentation
• Sales Budgets / Reports & Stock Inventory
• Safety and Security

Applicants who are keen to apply , pls send your resume to :

[email protected]

We are seeking a proactive and experienced Operations Manager to lead the China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships with suppliers and ensuring operational efficiency in the department. You will work closely with product planners, airlines, land operators and other key partners to deliver exceptional service for our China-based operations.

Responsibilities

• Oversee the issuance of air tickets, coordination with land operators, and direct bookings of hotels, restaurants, and attractions.
• Ensure adherence to deadlines for deposits, full payments, ticket issuance and promotional activities.
• Collaborate with product planners to monitor costing closely, including profit & loss and land & ticket costing for China-specific products.
• Supervise and guide the Operations Executive team in updating the OB system, ensuring smooth facilitation of counter staff operations for sales and follow-ups.
• Resolve operational issues swiftly and maintain strong, professional relationships with airlines, overseas suppliers, and other travel partners.
• Coordinate travel arrangements for group tours, liaising with airlines, overseas land operators and transportation providers.
• Supervise and support the reservation and ticketing operations, including tours, hotels, and air travel, ensuring smooth travel coordination for China tours.
• Assist with pre-departure and post-departure requirements, ensuring all travel details are addressed and clients are fully supported.
• Lead and oversee participation in travel fairs, roadshows, and promotional events.
• Provide operational support for the team, ensuring the highest standards of service and efficiency.

Requirements

• Minimum of 5 years of experience working in a travel agency as an Operations Manager or in a similar operational capacity.
• Proven ability to work independently and lead a team effectively.
• Strong problem-solving and negotiation skills, with the ability to handle multi-tasking in a fast-paced environment.
• Familiarity with Amadeus (GDS) and other booking systems.
• Excellent communication skills in both English and Chinese (written and spoken).
• Strong organisational skills with attention to detail.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Additional Information
Please provide the following in your resume:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

We are a wine bar looking for enthusiastic, fun loving candidates (part/full time) with a great attitude and are interested in learning about wine!

Responsibilities:

1. Work collaboratively with the team to ensure efficient bar operations.

2. Exhibit basic wine knowledge and confidence in assisting customers with wine selection

3. Handle cashiering responsibilities

4. Oversee stock management, liase with suppliers

5. Assist with basic food heating/preparation/serving

6. Adapt to flexible scheduling, including weekends and public holidays

Requirements:

Preferably 1 year of customer service experience in F&B

Excellent communication skills. Polite, friendly, approachable and enthusiastic!

Candidates with no prior experience may apply. Training will be provided

A love and passion for wine! There will be plenty of opportunities for tasting and learning.

Renumeration Part time : from $11-18 per hour

Full time : competitive salary starting from $2200/month

Key Job Responsibilities

1. Liaise with freight forwarders, transport teams, and carriers to schedule timely deliveries and shipments.
2. Collaborate with the Acceptance and Cargo Releasing teams to ensure smooth cargo movement.
3. Maintain accurate records of cargo movements, ensuring data is updated in the warehouse management system.
4. Address inquiries from customers or internal teams regarding shipment statuses and delays.
5. Provide timely updates on cargo readiness and dispatch schedules.
6. Ensure all warehouse staff adhere to safety protocols and operational guidelines.
7. Monitor and report any incidents, damages, or irregularities during operations.
8. Oversee and guide warehouse staff during export operations to meet deadlines and standards.

Requirements

• Minimum 2 years of experience working in a warehouse setting or in logistics; experience in operating Management
• Strategic thinking ability, proven implementation results
• Experience in customer service with good communication & interpersonal skills
• Willingness to work flexible hours, including overtime and weekends

Additional Information

• Competitive hourly wage with shift allowance.
• Working Location: Alps Ave
• 5.5 working days

How to Apply:

Please submit your resume and cover letter outlining your relevant experience and qualifications to 97815157，

In your cover letter, please indicate your availability for afternoon shifts and any relevant warehouse experience. We look forward to reviewing your application.

Job Summary:

We are seeking an experienced finance professional to oversee and optimize all financial operations for our Singapore office. This critical role involves navigating an extensive and multifaceted financial environment, requiring a unique blend of strategic foresight, technical expertise, and hands-on management.

The ideal candidate will possess an exceptional ability to manage diverse financial functions while ensuring compliance with stringent regulatory frameworks. Success in this role demands superior analytical skills, strong attention to detail, and an unwavering commitment to excellence in financial stewardship.

Key Responsibilities:

Operational Review

• Supervise and execute daily financial transactions, payments, and intercompany reconciliations.

• Ensure accuracy in monthly reconciliations of bank and financial transactions.

• Lead daily collection processes and implement efficient client payment follow-ups.

• Collaborate with delivery teams to implement cutting-edge tools and technologies.

• Identify and execute process improvements for operational and business efficiency.

• Support sales and Delivery team on their day-to-day issues related to new job order and contracts.

• Review and approve of all legal contracts.

Financial Reporting

• Guarantee timely and accurate reporting of financial results with in-depth commentary.

• Deliver Hyperion reports on a strict T+4 timeline.

• Drive continuous improvement initiatives in finance processes across entities.

Treasury and Banking

• Develop and submit detailed monthly cash flow forecasts.

• Manage bank guarantees, including issuance, renewal, and returns.

• Proactively monitor overdue accounts receivables and irregularities.

• Oversee dividend and loan repayments to HQ, ensuring monthly accuracy.

Policy, Internal Controls & Compliance

• Establish and enforce a robust SOX-based internal controls framework.

• Ensure compliance with evolving FRS standards and regulatory requirements.

• Monitor trends in accounting regulations and drive compliance readiness.

• Act as the key liaison for internal audit reviews and policy adjustments.

Statutory Accounts and Audit

• Own and optimize bookkeeping processes for all country entities.

• Coordinate annual financial audits and ensure prompt resolution of findings.

• Serve as the primary contact for external auditors.

Taxation

• Oversee all tax-related matters, ensuring on-time statutory filings.

• Proactively manage group-wide tax compliance and reporting in Singapore.

Financial Planning and Analysis

• Partner with the Country Manager to develop and refine budgets and forecasts.

• Provide in-depth financial analyses to guide strategic decisions (e.g., RFQs, pricing, CapEx).

• Evaluate and challenge business plans, ensuring alignment with financial objectives.

Monthly Business Review

• Analyze monthly financial results with a focus on profitability and cost control.

• Identify trends, anomalies, and actionable insights to support decision-making.

• Collaborate with management to prepare KPI reports and variance analyses.

Finance Information Systems

• Oversee the integration and reconciliation of data between SAP, Hyperion, and Zoho Analytics.

• Ensure monthly consistency in financial reporting systems and resolve discrepancies.

General Responsibilities

• Uphold ethical standards, confidentiality, and adherence to company policies.

• Mentor junior finance team members, fostering a culture of growth and succession planning.

Qualifications and Experience

• Bachelor’s or Master’s degree in Finance, Accountancy, or a related field.

• 6–10 years of progressive finance leadership experience.

• Proven expertise in staffing or recruitment industries (mandatory).

• Advanced knowledge of IFRS, financial accounting standards, and local tax compliance.

• Demonstrated proficiency in cash flow management, strategic planning, and execution.

• Hands-on experience with SAP, Zoho Analytics, and Hyperion financial systems.

• Strong analytical, organizational, and communication skills.

Additional Requirements:

• Exceptional ability to thrive in a fast-paced, high-pressure environment.

• Availability to manage complex financial operations across multiple time zones.

• Demonstrated aptitude for implementing innovative solutions in financial processes.

• Willing to support on shifts & Weekend support.

Job Description

We are seeking a dedicated and proactive Assistant Customer Service Manager to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service Manager in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• Minimum of a Diploma or GCE O Level qualification in any field.
• 2 to 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English and Mandarin (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

Job Title: Operations Supervisor

Location: Singapore

Reports To: The Founder

About our Client

Our client is a homegrown Singaporean luxury jewellery brand looking to expand their reach outside of Singapore. With an initial focus on the London, Paris and US markets, our client aims to expand their global presence and enhance their brand identity.

About the Role
They seek a proactive and detail-oriented Operations Supervisor to manage and optimise their operations processes. This individual will oversee key functions such as inventory management, order processing, shipping, and reporting. In addition, the Operations Supervisor will take a lead role in identifying, evaluating, and implementing software systems that can streamline operations, particularly inventory management.

This role requires someone comfortable working with data, able to coordinate day-to-day operations, and can lead efforts to adopt new technologies for better efficiency. The ideal candidate will have experience in operations, strong organisational skills, and a problem-solving mindset.

Key Responsibilities

Operations Management:

• Oversee daily operational activities, including shipping, order processing, and delivery coordination.
• Ensure timely and accurate fulfilment of orders while maintaining high customer satisfaction.
• Manage day-to-day logistics and resolve any operational challenges.
• Collaborate with other departments (e.g., Sales, Customer Service) to ensure smooth operations.

Accounts & Inventory Management:

• Maintain accurate records of inventory levels, ensuring stock is managed efficiently.
• Develop and implement processes to track inventory movements, minimise stockouts, and reduce excess inventory.
• Regularly conduct physical inventory counts and reconcile them with system data.
• Lead efforts to improve inventory accuracy and reporting processes.
• Manage and track receivables and payables
• Perform cashier duties and process transactions
• File and maintain invoices
• Ensure the Point of Sale (POS) system is accurately updated with inventory levels
• Recording/tracking receivables and payables
• Cashier, filing of invoices, Ensure POS is updated with correct inventory

Systems Management & Improvement:

• Currently, operations are managed using Excel; responsible for researching, recommending, and implementing new inventory management software or systems to improve operational efficiency.
• Oversee the transition and integration of new systems, ensuring smooth adoption across the team.
• Ensure systems are utilised effectively and efficiently to track inventory, sales data, and other operational metrics.

Data Management & Reporting:

• Track, analyse, and report on key operational metrics, including sales, inventory turnover, order accuracy, and delivery performance.
• Create regular reports on sales trends, inventory levels, and operational performance for senior management.
• Develop and maintain reporting templates to support decision-making and improve operations.
• Ensure customer data is accurately captured.

Qualifications:

• Two years of experience in operations management, logistics, or a related field.
• Strong knowledge of Excel for data tracking, reporting, and analysis (advanced Excel skills required).
• Experience with inventory management and understanding of best practices.
• Strong organisational and time-management skills, with the ability to prioritise and manage multiple tasks.
• Ability to analyse data and make decisions based on metrics.
• Familiarity with inventory management software or other ERP systems is a plus.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on continuous improvement.

If you’re ready to make an impact and elevate your career with us, we’d love to hear from you!

Please submit your CV and a cover letter outlining your relevant experience and why you are a great fit for this role to [email protected]


Accela Recruitment Services Pte Ltd
EA License: 15C7529EA
Personnel No: R22107085

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Position: Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Senior Warehouse Executive / Assistant Manager
Working Location: Changi Airfreight centre
Working hours: Mon-Fri 9am-6.30pm
Basic Salary: $3000-$5000

Responsibilities:
(Warehousing & Distribution)

• Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer in Electronics & Electrical industry
• Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan
• Main point of contact for MNC Customer’s Regional Operation team based in Singapore
• Co-ordinate with Internal country logistics teams in South Asia & Oceania (Singapore, Malaysia, Philippines, Sri Lanka, Vietnam and others) and Japan on day-to-day operations matters and service performances
• Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives
• Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools
• Build good relationships and foster strong rapports with MNC customer & Internal stakeholders
• Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer
• Assist department head in analysing reports to formulate business strategies
• Support regional opportunities to expand business share of MNC Customer

Job Requirements:

• Minimum Diploma in Logistics or Supply Chain or equivalent preferred.
• Minimum 5 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)
• Computer Literate (MS Office, Excel, PowerPoint)
• Basic WMS, TMS system knowledge and usage (AS400, CargoWise system background will be an added advantage)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Description & Requirements

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

• Conduct interviews with selected members of public
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.
Location: Novena / Chinatown

Contract: Immediate - December 2025

Requirements:
• Singaporean

• Comfortable with field visits

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education institute setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

In this role you are required:
1. Checking in passengers and ensuring all travel documents are valid for travel
2. Service ambassador to assist and guide passengers on the use of Self- Service Kiosk and Auto Bag Drops
3. Gate handling duties including communicating with airline crews and coordinating departure and arrival activities with various departments
4. Assisting passenger who require special assistance like wheelchair and escorting services
5. Any other Ad-hoc duties assigned by your supervisor

You are best equipped for this role if you are:
1. Able to read, write and communicate in English
2. Able to commit for 6 months. Please indicate your period of availability in your resume.
3. Able to multi-task in a fast-paced environment
4. A team player with good communication skills and analytical skills
5. Comfortable with rotating shift work

This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.