Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

We are looking for a design-qualified Product Manager that is able to blend the artistic skills of product design with the strategic planning abilities of product management. You will be responsible for leading both the conceptualisation and the actualisation of product features, driving them from idea to market launch.

We are rapidly expanding and looking for like-minded people to join us. If you are keen, please email to [email protected] / [email protected]

Responsibilities

• Conduct user research to identify customer needs and generate design insights
• Create wireframes, mockups, and high-fidelity prototypes to propose and visualize new product features
• Write functional specifications and liaise with engineering team to make sure products / features are delivered according to the design
• Develop and manage a product roadmap, aligning with company goals and objectives
• Work closely with cross-functional teams, including engineering and marketing, to ensure timely and high-quality product releases
• Measure product metrics and conduct A/B tests to assess the effectiveness of designs and features
• Prioritise product and design tasks based on customer feedback, market trends, and business needs
• Lead design reviews and product planning meetings
• Track and report on key performance indicators (KPIs) related to product usage and experience

Qualifications

• Bachelor's degree in Design, Computer Science, or related field
• 3+ years of experience in product design or product management
• Strong portfolio that demonstrates expertise in design and product strategy
• Proficiency in design tools (e.g., Figma, Adobe XD) and project management tools (e.g., Jira, Asana)
• Exceptional communication and presentation skills
• Ability to work in agile development environments
• Preferable experience in evolving and scaling an existing product
• Preferable experience in HR-tech, Edu-Tech, SaaS or AI product design
• Techno/Functional consultants with prior functional solutioning/designing experience are welcomed too

Skills

• Analytical and Creative Thinking
• Excellent UX Design
• Effective Stakeholder Management
• Agile Project Management
• Team Leadership and Collaboration

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 77, Ayer Rajah Crescent, #03-34/35, Singapore 139954

Job Description & Requirements

• Governance the tender process from pre-bid preparation, tender handling, post-tender analysis
• Managed the assigned tenders by working directly with key stakeholders including but not limited to commercial owners, station pricing team and network partners and P&L owners
• Responsible for bid/RFQ qualification review with commercial owner to identify the business potential of each bid
• Perform conversion between client’s bid template into internal pricing sheet
• Collect rates and service information from the station/country pricing team and network partners
• Perform sanity check on the quality of submission from station pricing team/network partner in terms of rate competitiveness, service level, rate response to client’s feedback
• Submit tender/RFQ via client-appointed platforms/formats in a timely manner
• Communicate tender results and perform analysis to all relevant stakeholder whenever is needed

Requirements

• Bachelor Degree in Business Administration, Shipping or Logistics Management, or equivalent disciplines is highly preferred
• At least 3-5 years’ experience in country pricing or regional tender team in a sizeable international freight forwarder, experience in airfreight / ocean freight operation, customer service, sales support would be highly preferrable
• Advanced excel skills with strong analytical mindset
• Good command of English in both written and oral
• Detail-oriented with strong business acumen would be an advantage

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

About the Job

Peacehaven is hiring a Finance Manager to oversee the Peacehaven Group finances. The group consists of a 430-bedded resident home, 4 day-care centres, Active Aging Centres and a leading academy in dementia care. We have a pipeline of exciting expansion projects to raise the standards of elders care, nursing standards in Singapore and beyond. We are on a major digital transformation that include robotic assisted therapy, digital auxiliary care services, AI and analytics.

The Finance Manager will assist senior management in making critical business decisions by analysing and presenting key financial data, and will lead the Accounts Department supporting Peacehaven group.

 Job Responsibilities

• Prepare management reports with written narratives to support analysis and findings
• Perform financial modelling process to analyse proposals on financial and non-financial return
• Prepare annual, operating and capital budgets
• Analyse trends, possible improvements, areas of risks, financing and any key issues relating to the business; and provide recommendations for improvements
• Developing long-term business plans based on these reports.
• Formulate the organisation’s cash management solutions
• Liaise with external auditors for statutory audits
• Review and assess audit findings from the auditors, and ensure all exceptions and issues are addressed accurately
• Develop internal control system and review financial policies and standard operating procedures to ensure compliance with policies of The Salvation Army, Peacehaven Group and all statutory requirements

Operations of Accounts Function

• Provide leadership and supervision to the Accounts Department to ensure smooth accounting operations.
• Assist the Executive Director, or appointed liaison, and the Social Work department to recommend and review fee structures in accordance with Salvation Army and governmental policy
• Manage and report data for all government funding including MOH Recurrent Funding, Medifund, IDAPE, Eldershield, etc.
• Manage and maintain list of PA residents and regularly notify Executive Director of burden of costs related to such admissions and advise bad debts write-off
• Prepare and submit financial and statistical reports for all government subventions
• Timely submission of funding documents
• Establish internal controls for purchasing

• Degree in Accountancy, ACCA or equivalent
• At least 10 years of experience as a staff accountant or equivalent
• Diploma holder with the proven experiences setting up a full finance operation, and managing an operating budget of $20million to $50million is welcome
• Proven working experience in management accounting
• Prefer CMA certification or MBA
• Good knowledge of Oracle systems and experience in the healthcare industry will be an added advantage
• Good interpersonal, analytical, and problem-solving skills
• Meticulous and adept in working under pressure and tight timelines

Competencies

• Organisation
• Communication
• Project Management
• Service Delivery
• Adaptability
• Interpersonal
• Multi-Task

Work Hours

8.30am to 5.45pm, 5 day work week 

Work Location

Centre: Peacehaven Nursing Home

Address: 9 Upper Changi Road North, Singapore 507706

Job Description:

• Responsible for overseeing the handling, storage and disposal of hazardous or toxic materials.
• Provide a prompt and appropriate technical advice to Sales and Operation Personnel on their waste management enquiry which includes waste handling procedure and costing
• Developing and implementing plans for safe waste disposal activities by compliance with environmental regulations
• Evaluating the potential impact of new technologies on the field of hazardous waste management
• Reviewing emergency response plans and conducting drills to ensure that all staff are prepared for all possible scenarios

Job Requirements:

• Knowledge of local ,rules/regulations(NEA) on hazardous materials management.
• Minimum GCE ‘N’ Level certification with min of 4 years of relevant work experience
• Candidate attended WSQ Environmental Course and had experience as part of CERT team members is a plus point as well
• An effective team player with good communication skills
• Other duties as assigned

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities:

• Provide technical support to customers including troubleshooting, product recommendation and used oil analysis.
• Establish technical partnership with key accounts.
• Prepare lube chart, plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, when necessary to support overall business strategy.
• Work closely with Lubricant Sales Manager to ensure technical team aligns with overall sales strategy.
• Tailor and conduct training for customers and work with oil supplier partners on technical related matters.

Requirements:

• Diploma or Degree, preferably in Engineering or Chemical Engineering.
• Prior experience in a technical (lubricants and applications) environment, coupled with comparable technical background skills will be an added advantage.
• Strong presentation and interpersonal skills.
• Self-motivated, independent and good team player.