We're seeking an experienced Business Development Manager to drive growth and expansion in the space and satellite industry. The ideal candidate will identify and capitalize on new business opportunities, build strategic partnerships, and foster relationships with key stakeholders.

Key Responsibilities:

1. Develop and execute business development strategies to expand our presence in the space and satellite market.

2. Identify and pursue new business opportunities, partnerships, and collaborations.

3. Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders.

4. Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies.

5. Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers.

6. Negotiate and close deals, ensuring revenue growth and profitability.

7. Represent the company at industry conferences, trade shows, and networking events.

Requirements:

1. 3 to 5 years of experience in business development, sales, or marketing within the space and satellite industry.

2. Strong network and connections within the industry.

3. Proven track record of successful business development and deal closure.

4. In-depth knowledge of space and satellite technologies, applications, and market trends.

5. Excellent communication, negotiation, and interpersonal skills.

6. Bachelor's degree in Business Administration, Engineering, or a related field.

Preferred Qualifications:

1. MBA or advanced degree.

2. Experience working with government agencies, space agencies, or international organizations.

3. Familiarity with satellite communications, Earth observation, navigation, or space exploration.

4. Certification in business development or sales (e.g., CBDO, CSO).

Skills:

1. Strategic thinking and planning.

2. Business development and sales.

3. Market research and analysis.

4. Partnership development and management.

5. Negotiation and conflict resolution.

6. Public speaking and presentation.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Providing practical and organizational support to the director, actors, designers, stage crew, and technicians throughout the production process.
• Representing the director during performances to ensure smooth production.
• Coordinating all production logistics.
• Managing rehearsals.
• Creating and implementing stage directions.

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Summary:

We are seeking a seasoned M&E Manager to lead and oversee the mechanical and electrical aspects of LTA and civil infrastructure projects. The ideal candidate will ensure the successful planning, coordination, and execution of M&E works in compliance with project requirements, timelines, and safety standards.

Key Responsibilities:

• Manage and supervise all M&E activities for LTA and civil projects, ensuring compliance with specifications, codes, and regulations.
• Coordinate with project stakeholders, including clients, consultants, and subcontractors, to ensure seamless integration of M&E systems.
• Plan, schedule, and monitor progress to ensure timely completion of M&E works.
• Conduct risk assessments and implement mitigation measures to address potential issues in M&E designs or execution.
• Review and approve M&E designs, technical drawings, and method statements.
• Oversee quality assurance and control processes for M&E installations.
• Manage budgets and resources effectively to optimize costs while maintaining quality.
• Ensure compliance with workplace safety and health (WSH) requirements.

Qualifications:

• Degree in Mechanical, Electrical, or related Engineering fields.
• At least 8 years of experience in M&E management, with a focus on LTA and civil projects.
• Strong knowledge of LTA standards, civil engineering practices, and M&E systems.
• Proven ability to manage multiple stakeholders and resolve technical issues effectively.
• Excellent leadership, organizational, and communication skills.

For interested applicant, kindly send your resume in Word/PDF format to include the following in your resume.

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

License No: 23S1595

Registration No: R23116355

Roles & Responsibilities

· Full spectrum of recruitment and selection process

· Maintains management guidelines by preparing updating and recommending human resource policies and procedures

· Has a service excellence mindset and is passionate about addressing organisational and employees' needs and issues.

· Manage all the HR matters relating to business including foreigner worker permit application

· Prepare employees for assignments by establishing and conducting orientation & administration of employee benefits

· In-charge of employee’s attendance, claim and monthly allowances, time in & time out records, leave and medical records

· Ensure all the matters are comply with government regulations

· Any adhoc duties as assigned

Requirements

· Diploma/Degree in Human Resource or equivalent

· At least 3 Year(s) of working experience in the related field is required for this position

· Preferably Executive and/or Manager specialized in Human Resources

• Providing practical and organizational support to the director, actors, designers, stage crew, and technicians throughout the production process.
• Representing the director during performances to ensure smooth production.
• Coordinating all production logistics.
• Managing rehearsals.
• Creating and implementing stage directions.

Admin Assistant (Admin & Customer Service)

Manning of General Office counter;

• Attend to queries from students, parents or members of public (phonecalls & walk ins)
• Assist in general administrative and student related duties

- Follow up with absentees

- Checking of documents for Financial Assistance application

- Inform parents on Financial Assistance outcome

- Guide staff for incident report

- Preparing early dismissal slip for unwell students

- Updating of daily student attendance

• Assist in records management (incident report and late list)
• Assist in other office or admin duties assigned by the Authority

Qualifications, skills and experience:

• At least 1 years of working experience as a receptionist or doing admin in a secondary school environment.
• At least GCE ‘N’ level certification
• Able to communicate and write well in English and at least one other language.
• Possess good communication skills and able to work independently as well as a team player.
• Able to use Microsoft Office applications such as Word and Excel

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 mins lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30 mins lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Bendemeer Secondary School, 1 St Wilfred Road, Singapore 327919

• Eastern Part of Singapore; Accessible from MRT Station
• 5 days’ work week
• Opportunities for career advancement

Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Handle incoming calls and emails on customer orders in a timely manner
• Process sales order, delivery notes, invoices, quotations, debit notes and credit notes
• Plan and coordinate daily deliveries and collections
• Liaise and update customers on any backorders, contracts etc
• Work closely with internal stakeholders e.g Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues
• Follow up with customers on outstanding invoice payment
• Provide administrative support, as and when required

Job Requirements

• Minimum Nitec/ Diploma in Business/ Supply Chain/ Logistics or equivalent
• Good interpersonal and communication skills
• Some experience is customer service/ logistics will be advantageous though not required

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Responsibility:

-Treasury operations for Singapore and South East Asia countries in executing, coordinating and monitoring of all group treasury activities in line with local regulations and business requirements.

- Standardize foreign exchange and fixed deposit operation

- Provide financial expert on business investments, cash liquidation risk, and foreign exchange risk

- Liaise closely and be able to negotiate with Japanese and Local financial institutions to propose better scheme for the business.

Requirements:
- At least a Degree in Accountancy / Business / Finance, any further professional qualification would be an added plus
- Approximately 3 to 10 years of relevant experience with good knowledge of financial instruments and markets, including funding, cash management and derivatives
- Possesses a good network within the finance community and has sound understanding of accounting and tax principles

- Strong ability to propose and implement changes
- Excellent communication skills, both written and verbal in Japanese and English

-Salary:

-Undisclosed

Key Responsibilities:

• Project Planning and Execution:Develop comprehensive project plans, including scope, timelines, budgets, and resources, to meet client requirements and organizational objectives.Oversee all phases of project execution, ensuring adherence to schedules, budgets, and quality standards.
• Serve as the primary point of contact for clients, managing expectations and ensuring alignment throughout the project lifecycle.
• Proactively address client concerns and provide regular updates on project progress.
• Lead and manage multidisciplinary project teams, ensuring effective collaboration and efficient resource allocation.
• Foster a high-performance culture within the team by providing guidance, mentorship, and support.
• Oversee marine-specific construction activities such as dredging, piling, seawall construction, and other infrastructure developments.
• Ensure compliance with marine construction regulations, environmental standards, and safety protocols.
• Identify potential risks and develop mitigation strategies to address project challenges.
• Resolve issues promptly to maintain project momentum and quality standards.
• Prepare detailed project reports for stakeholders, including progress updates, financial summaries, and compliance documentation.
• Maintain accurate records of project activities, milestones, and outcomes.

Requirements:

• Proven experience managing end-to-end projects, including full project lifecycle management and client interaction.
• Strong leadership skills with the ability to manage diverse teams and stakeholders effectively.
• In-depth knowledge of marine construction techniques, equipment, and best practices.
• Excellent communication and negotiation skills to manage client relationships and contracts.
• Proficiency in project management tools and software.
• Strong problem-solving and decision-making abilities.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Key Responsibilities:

• Project Planning & Execution: Assist in developing, organizing, planning, and executing renovation projects, ensuring projects are delivered on time and within budget.
• Client & Team Communication: Maintain effective communication with clients and project team members throughout the project lifecycle, ensuring that all parties are informed and aligned.
• Managing Subcontractors & Suppliers: Coordinate with subcontractors and suppliers, ensuring that work is completed to specifications, on time, and within budget. Maintain clear, concise, and respectful communication with all involved parties.
• Work Scheduling: Prepare and manage detailed work schedules for all renovation projects, ensuring timely delivery and adherence to deadlines.
• Documentation & Reporting: Prepare and maintain project documentation, including progress reports, meeting minutes, and project updates.
• Quality Control: Monitor the quality of work being performed and ensure that it meets the required standards and client expectations.
• Risk Management: Identify potential risks or challenges in the project, developing mitigation strategies and ensuring smooth project execution.

Qualifications

• Proven experience in project management, particularly in commercial renovations.
• Strong organizational and planning skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management software.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Scope:

• Reviews patients and assess their suitability for enrolment under Cardiac Rehabilitation Programme (CRP).
• Provides patient and their family information on disease process, causes of disease conditions, health education on risk factors, nutritional counselling, smoking cessation advice, exercise & coping strategies at home following discharge.
• Become point of contact for patient, family and multidisciplinary team.
• Coordinate and schedule Pre-Rehab Assessment clinic and Post Rehab Clinic for patients.
• Coordinate patients’ access and treatment sequence where required for the specialty.
• Input the information into the Rehab Clinic database.
• Conducts nurse-led specialty education session for patients and their families.
• Assist in purchase and work requisition processes.
• Ad hoc duties as assigned by the Head of Department.

Job Requirements:

• Minimum Degree, preferably in Nursing / Allied Health / Science or equivalent
• Excellent interpersonal and communication skills
• Preferably with working experience in a similar setting
• Proficient in using MS office

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

• Spearhead the development of our Asset-Based Lending (ABL) and Leasing products across the region.
• Oversee the full lifecycle of our ABL and Leasing products, driving their success by leading cross-functional teams to create innovative solutions that align with customer needs and business goals.
• Design, implement, and manage product initiatives to achieve strategic business objectives and drive portfolio growth.
• Partner with stakeholders to ensure effective product execution and operational efficiency, covering the entire process from onboarding through facility fulfilment
• Regularly assess and update product guidelines and policies to foster sustainable growth, ensuring a balanced approach to risk and reward considerations.
• Drive digital transformation initiatives by implementing best practices in digitization and digitalization, optimizing the balance between risk and reward.
• Create targeted product materials and marketing campaigns to support business acquisition channels.
• Engage with channel partners, associations, and SME businesses to generate business opportunities, while overseeing the Broker Referral Program and ESG Scheme initiatives.
• Conduct market research, analyse data, and lead acquisition management efforts to drive growth and strategy alignment.

Requirements:

• A degree or diploma with a minimum of 3-5 years of relevant work experience.
• Proficiency in Microsoft Office and Salesforce, with experience in BI tools or analytical software considered a plus.

If you are interested, please send in your updated resume by clicking “Apply now” or email to [email protected]

Lim Siew Hua

Registration Number: R1984199

Workstone Pte Ltd

EA License Number: 19C9998

(Only shortlisted candidates will be notified.)

Job Descriptions

• Management of Daily Restaurant Operations. Formulated micro-plans in tandem with organization objectives. Manages the business, customer & employee environment.
• Able to be progressive and adaptable to read the business landscape and equipped with good analytical skills and problem-solving abilities.
• Good applicable experience and knowledge in general managements functions such as HR, Marketing, etc.
• Travels (including overseas) and accepts redeployment of job responsibility and outlets wherever necessary

Job Requirements

• Experienced and passionate
• Minimum 3 years relevant experience in Japanese customer service
• Meticulous and detailed in their delivery of service and communication
• Experience in managing complex multi operating units
• Well-groomed and comfortable working under stress and a demanding environment;
• Positive attitude, cheerful and good interpersonal skills
• Comfortable working split shift and a 6 days work week, and
• Preferably ready to start immediately or within a short notice period
• Position suitable for ex-cabin crew/ airlines crew
• Excellent career prospects and various benefits for senior employees.

Working Hours

• 6 days work week
• 11.00am - 3.00pm and 5 - 11pm

Description

Love serving great food with a smile? Looking for a fun, fast-paced job with a supportive team? Whether you're seeking full-time or part-time, we've got the perfect spot for you in our Cafe Crew!

What You’ll Be Doing:

Welcome and serve customers with a big, friendly smile

Take and serve orders like a pro

Keep the dining area clean and welcoming for everyone

Work alongside an energetic and supportive team

Who We’re Looking For:

Positive, energetic, and great with people

No experience needed—just bring your enthusiasm, and we’ll provide training!

Able to work in a fast-paced environment and love staying busy

Willing to work flexible hours (including weekends and public holidays)

Singaporeans & PRs only!

How to Apply:

Interested applicants may apply here or WhatsApp 85881419

Singaporean & PRs only!

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

Position: Customer Service Executive

Location: Jewel, Changi Airport

Key Responsibilities:

Respond to customer enquiries via phone and email.

Manage the front counter:

- Perform cashiering duties.

- Upsell beverages and other offerings.

- Plan and manage the floorplan and reservations for each event show.

- Provide excellent service to enhance the guest experience (Fri, Sat & Sun availability required).

Requirements:

- Strong communication and interpersonal skills

- Organized and detail-oriented

- Able to work Fridays to Sunday

- Customer service or hospitality experience is a bonus

What We Offer:

Salary: $2,800 per month.

Opportunity to work in the heart of Changi Jewel, a dynamic and vibrant location.

Who We’re Looking For:

If you’re organized, personable, and ready to work in a fast-paced environment.

We’d love to hear from you! Prior experience in customer service or hospitality is an advantage but not a must.

Singaporean Or Singapore PR Only!!

How to Apply: Interested applicants may apply here or WhatsApp 85881419

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

I. Summary Description (purpose of the job and its overall contributions to company goals)

Provide leadership and motivation to dealer technical and service network. Manage service network for the full service and technical operation. Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Support product engineering activities and technical process support management, establishing best practices, metrics and systems to efficiently track instruments status, campaign and field activities, and customer satisfaction. Ensure compliance with relevant Environment Health & Safety Rules and Regulations for safety of all field service personnel.

II. Primary Responsibilities (key areas of responsibilities in details; sales operations)

· Guiding dealerships on how to achieve targets i.e. Service throughout, Genuine Parts Sales, Genuine Accessory Sales, CSI, Mystery Repair, Classiche applications, Extended and Power Warranty, Ferrari Approved Certified Pre-owned units, Service retention and other KPIs related to aftersales.

· Monitoring the value and quantity of parts and accessories stocked at dealerships;

· Monitoring and analyzing the aftersales part of dealership composite report and feedback to dealerships for improvement.

· Ensure that dealership meet the requirements in the Dealership Operation Standard (DOS) and conduct auditing when visiting dealerships.

· Ensure adherence to company policy and drive diagnostic repair process improvement to increase Right First Time Fix rate in order to reach HPPS (internal system to track vehicle throughput duration at workshops) targets.

· Review CSI results relating to repair, right first time fix and quality of work and develop an action plan to improve scores.

· Ensure the correct type of special and diagnostic tools are available in the market in line with published dealer standards.

· Monitor vehicles off road and work in progress and ensure there is a timely fix escalation process in place.

· Provide support to the dealer to ensure there is a robust training plan to develop their technical staff competency (technicians and workshop controllers) and the plan is adhered to company minimum standards.

· Monitor, coach and install best practice regarding the quality and quantity of ROL submissions (Red on Line, priority technical support alert request) which feed product improvement action at HQ side.

· Conduct a review of the warranty parts scrappage process and ensure compliance with the warranty policy and procedure manual.

· Review the organization of the workshop including the workshop loading and workflow processes, the clarity of the job card work instructions and the organizational information flows. Report out and devise action plans for process issues impacting turn around and lead time for service and repair.

· Conduct random quality checks on repaired vehicles prior to customer handover to evaluate the robustness of the dealer quality control process;

· Monitor the completion rate of all field actions and ensure a dealer process to rework all vehicles exists and is applied;

· Review the quality of the Job card in relation to the information recorded by the service advisor and the technicians as part of their write-up. Provide the necessary level of coaching to improve the quality where necessary;

· Provide support to the Technical Manager by understanding the current number of open and aged cases. Liaise with the HQ ROL team to provide support and assistance where necessary to reach case resolution. Act as the escalation point for ROL to overcome issues with dealer/importer aged case process;

· Provide support the dealers in the management of specific customer complaints as and when required.

· Promote high quality and adequate quantity market information to manufacture for quality improvement and quick market solutions to fulfil requirements. Appropriate handling on safety related issue by providing vehicle investigation, reporting investigation result to manufacture and/or involved authorities.

· Provide support at the race track in case of Challenge series and or other Ferrari driving events

III. Qualifications (Experience, Knowledge, Skills, and Abilities) Required

· Bachelor’s Degree in Business Management, International Trade or other related field;

· 5-8 years working experience in an international work environment, with luxury and/or auto industry experience; preference for experience gained abroad

· Proven experience and/or understanding of the retail environment

· Excellent interpersonal and communications skills and able to interact effectively with business owners, operative dealer staff, and customers

· High level of flexibility towards changing demands and priorities, but with a structured approach in managing them

· Able to plan, develop, and drive business development projects forward to a defined schedule

· Self-motivated, devoted and proactive, with a strong leadership and team spirit

Job Role: Operations Executive (up to $3.7k, with transport allowance)

Job Responsibilities:

• Oversee and maintain facilities at the centers, collaborating with contractors and vendors in adherence to all

regulatory standards.

• Conduct regular inspections and contractor performance evaluations to drive continuous improvement.

• Ensure preventive, corrective, and ad-hoc maintenance is completed to meet required standards.

• Develop and execute processes to enhance operational efficiency and streamline workflows.

• Support the development of emergency scenarios and hospital tabletop exercises.

• Participate in setting up infrastructure and ensuring system readiness for operational activities.

• Manage fault reporting to address issues promptly.

• Ensure clinic infrastructure is adequate, safe, and functional.

• Track and report operational issues to management with timely feedback.

• Coordinate daily operations to ensure prompt, efficient services.

• Perform tasks following standard operating procedures, ensuring smooth and safe clinic operations.

• Monitor and compile statistics on clinical operations, key performance indicators (KPIs), and submit periodic reports.

• Gather and consolidate user requirements for projects, ensuring timely and budget-compliant completion.

• Maintain thorough documentation to support all maintenance activities and project administration.

• Continuously assess and improve operational workflows.

• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Diploma or Degree in Engineering.

• Strong logical thinking and problem-solving abilities.

• High attention to detail and meticulousness.

• Proficient in Microsoft Office applications.

• Customer service-oriented.

• Effective communication skills (both phone and email).

• Previous experience in Healthcare/Medical care is an advantage, though not required.

• Independent worker with a proactive approach to operations improvement.

• Hands-on and team-oriented, requiring minimal supervision.

Only shortlisted candidates will be notified

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.