Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

The Senior Sales Manager reporting to Director of Sales is responsible for identifying, developing and managing accounts within specific segments and develop new accounts or business opportunities within corporate travel industry/leisure generating and maximising business potential of designated portfolio through daily sales activities.

The Senior Sales Manager will assist the Director of Sales to accelerate corporate, MICE or Leisure client base by expanding the hotel’s business through executing the developed strategic plans to drive measurable and incremental sales revenue meeting revenue targets set within PPHG group. This position requires an excellent communication skill, both written and verbal and to have a proactive and growth mind-set to work towards a successful hotel sales strategy.

Primary Responsibilities:

Business Development

1. Identify business trends and marketing opportunities that can improve the various hotels performance under PPHG to the Director of Sales and Marketing/Director of Sales
2. Continuously solicit for new business that expands our client base using action plans focused on the corporate and travel market segment identified by the Director of Sales & Marketing/Director of Sales
3. Develops and maintains contact with business partners, travel agents, airlines, corporate accounts, closely aligned to hotel business Prospecting and growing an account list, handling incoming leads and closing sales
4. Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business, sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth, monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities to achieve budget goals
5. Plan, execute and follow-up on sales trips as approved
6. Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc).
7. Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales & Marketing/Director of Sales
8. Organizes familiarization of hotels and their facilities with clients and potential ones.
9. Responsible for an assigned sales target in accordance to Cluster segmentation - Work closely with each salesperson and identify opportunities and ways to maximize and exceed personal and team revenue goals

General

1. Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales
2. Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism
3. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
4. Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans
5. Actively assist the Credit Department in follow-up of overdue accounts
6. Other duties assigned by the Director of Sales & Marketing/Director of Sales when required from time to time

Summary

This position is responsible for sourcing equipment, goods and services and managing vendors. He/She has to act professionally in all activities involved in obtaining materials at minimum costs.

Job Responsibilities

• Obtain quotations and ensure that it includes freight and delivery to the Hotel.
• Buy without prejudice, seeking to obtain the maximum ultimate value of each dollar of expenditure.
• Co-operate with all organizations and persons engaged in activities designed to enhance the development and standing of purchasing.
• Keep records of a purchasing development such as Purchase record, Vendor Record, Blueprint and specification record, print forms record
• Provide reports based on market research/surveys, price fluctuations, comparative analysis of prices, etc.
• Cultivate a sound supplier relationship.
• Prepare and analyze financial planning for both short-term and long-term.
• Prepare annual budget and compare actual results with the projected. In addition, also investigate discrepancies.
• Prepare cash and fund flow, including planning for cash management.
• Manage bids received across suppliers.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 3 years of experience in Purchasing/ Procurement, preferably in F&B or Hospitality.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Exceptional organizational and time management skills

This is a unique opportunity to join a dynamic Wiley team and deliver growth impact for Learning in Asia.

This Senior Manager / Manager role is responsible for proactively leading and driving new Enterprise customers acquisition activities, including generating, nurturing, and converting customer leads via direct sales and marketing channel, distribution partnership, and business model innovation. You will be an integral part of the sales team, planning and driving activities that lead to faster new customer growth.

You will be part of the management team and play a critical role in driving regional expansion and growth and enabling omni-channel strategy through the planning and deployment of business strategy in Asia.

How you will make an impact:

• Plan, drive and grow sales of Wiley Learning Enterprise collection
• Work with existing sales team to uncover new Enterprise opportunities and convert them into new customers
• Drive field engagement and customer needs gatherings to improve business offering and models
• Drive customers and stakeholders’ relationship
• Track results and pipeline to provide management team with updates on performance Vs targets

We are looking for people who:

• Education to degree level or equivalent
• Proven tracked record on winning new Enterprise business and customers
• Skilled in new leads generation, nurturing and conversion sales process, Enterprise level stakeholders’ engagement, needs gathering and selling
• Competent in achieving Enterprise sales growth results, solving problems, and collaborating across teams
• Ability to define actions needed by the team, create an environment of optimism and creativity and seek and deliver the right outcomes by solving problems
• Skilled in English written and content communication

About the Role

Our growing company is looking for a senior finance manager who will be responsible for handling the company’s full set accounting functions.

Job Duties

· Manage full sets of Accounts and perform month-end account closing activities and ensure accurate reconciliation

· Ensure proper tax invoices are obtained for all local expenses subject to GST and highlight any discrepancies

· Prepare & review financial statements and monthly profits and loss

· Handle monthly company expense consolidation analysis report for management

· Monitor and analyse cost structures to identify opportunities for cost savings and efficiency improvements

· Handle bank reconciliation and GST submissions

· Ensure proper tax invoices are obtained for all local expenses subject to GST and highlight any discrepancies

· Check and balance outlet monthly inventory reconciliation

· Ensure compliance with Company Policies, Processes and Procedures

· Participates in month-end close procedures, including prepaid expenses, accruals, and reconciliations to assure accurate and timely completion

· Assist with tasks required for annual financial audit and annual tax returns

Job Requirements

· Accounting-related degree/diploma

· Meticulous, with an eye for detail

· Good organizational and planning abilities

· Excellent interpersonal and communication skills

· 5 years of experience in related field

· Computer literate and with excellent interpersonal skills

· Skilled in Microsoft 365 functions

· Experience in the F&B industry is an added advantage

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Product Data Manager

Requirements:

• Defining data quality management measures for accurate Global Product Hierarchy (GPH) assignment and ongoing data maintenance
• Single point of contact for all GPH structure related questions and issues
• The management of the GPH attribute; including the underlying assessment of the business requirements
• Define standards and business rules to avoid misuse of the GPH information; Suggest measures for improvement
• Acts as escalation level and decision instance for run-organization for the GPH steward
• Acts as final and accountable decision instance for GPH approval on group level
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]

NOTE:

Under the revised Employment Agencies License Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Job Overview:

We are currently seeking enthusiastic and experienced individuals to join our elite Yacht Boat Crew.

As a member of our team, you will play a crucial role in providing exceptional service and ensuring the overall satisfaction and safety of our guests. If you have a passion for the sea, excellent interpersonal skills, and a commitment to excellence, we invite you to apply for a position within our prestigious yacht crew.

Responsibilities:

• Provide a warm welcome to guests and assist with boarding and disembarking

• Offer attentive and personalized service to enhance the overall guest experience.

• Anticipate and fulfill guest needs, ensuring a high level of customer satisfaction.

• Assist with the safe navigation, anchoring, and docking of the yacht under the guidance of the Captain.

• Maintain a clean and organized deck area, ensuring safety and compliance with maritime regulations.

•Handle lines and assist in the operation of watercraft and water toys.

• Participate in regular safety drills and training sessions.

• Familiarize yourself with emergency procedures and be prepared to act swiftly in case of an emergency.

• Ensure the safety and well-being of guests during water activities.

• Keep guest areas and cabins clean and well-maintained.

• Assist with routine maintenance tasks and report any issues to the Captain.

• Contribute to the overall cleanliness and appearance of the yacht.

• Work closely with other crew members to ensure smooth operations.

• Communicate effectively with the Captain and fellow crew members to coordinate tasks and responsibilities.

• Participate in regular crew meetings and training sessions.

Qualifications:

• Previous experience in a similar role within the maritime or hospitality industry.

• Basic knowledge of yacht operations, safety protocols, and customer service.

• Strong communication and interpersonal skills.

• Ability to work well in a team and adapt to a dynamic environment. • Basic first aid and CPR certification is a plus.

• Physical fitness and agility for tasks related to deck operations.

Please be informed that only shortlisted candidates will be notified.

Linda Lum

Senior Recruitment Consultant

MOM Regn No: R1436147

• Attend or lead a group of workers to job sites to carry out various activities including but not limited to:

1. RHVAC commissioning

2. Servicing

3. Troubleshooting

4. Installation of equipment/appliances

5. Coordination or Commercial meeting

6. Survey/inspection

• Resource and project planning
• Liaison with clients on project technicalities when required
• Write survey/inspection reports
• Write progress reports and close out reports for every assigned tasks
• Liaison with clients on project technicalities when required
• Assist Sales and Commercial Department on material & labour estimates for quotation purposes

QUALIFICATION

• Graduate of Mechanical Engineering or Refrigeration Engineering (Bachelor’s Degree)
• Minimum 2 year experience in RHVAC field
• Procient in Refrigeration Cycle and RHVAC troubleshooting
• Procient in written and oral English communication skill
• Procient in material take or and labour estimate for a given RHVAC project
• Good understanding on electrical circuit diagram and HVAC Controls (Electrical and PLC)
• Good grasp on technical writing
• Good leadership, coaching and analytical skills
• Able to work independently
• Team player
• Knowledge on Project Schedule Software or Autocad is an advantage
• Train Junior RHVAC Technicians
• Ensure compliance to Safety, Health and Environmental standards

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

Adda is an award winning Modern Indian restaurant in the heart of Beach Road helmed by SEA's first ever Indian Michelin Star Chef Manjunath Mural.

As an Assistant Restaurant Manager, you will play a key role in supporting the day-to-day operations of the restaurant. You will be responsible for ensuring a high level of customer satisfaction, managing staff, and contributing to the overall success of the establishment.

Key Responsibilities:

1. Operational Management:Assist in the overall management of daily restaurant operations.
   Ensure compliance with health and safety regulations and maintain a clean and organized restaurant environment.
   Oversee inventory management, including ordering and monitoring stock levels.
   Collaborate with the kitchen staff to maintain efficient food preparation and service.
   
2. Customer Service:Foster a positive dining experience for customers by ensuring high standards of service.
   Address customer inquiries and concerns promptly and professionally.
   Monitor and maintain a welcoming atmosphere in the restaurant.
   
3. Staff Management:Supervise and train restaurant staff, including servers, cooks, and support staff.
   Schedule and coordinate staff shifts to ensure adequate coverage during peak hours.
   Conduct performance reviews and provide constructive feedback to employees.
   
4. Financial Management:Assist in budgeting and financial planning for the restaurant.
   Monitor sales, expenses, and profitability.
   Implement cost-control measures to optimize operational efficiency.
   
5. Marketing and Promotion:Support marketing initiatives to attract and retain customers.
   Contribute ideas for promotions and special events to drive business.
   
6. Team Collaboration:Work closely with the restaurant manager and other team members to achieve overall business goals.
   Collaborate with kitchen staff to ensure smooth coordination between front-of-house and back-of-house operations.
   

Qualifications:

• Proven experience in a supervisory or management role within the restaurant industry.
• Strong leadership and communication skills.
• Excellent customer service orientation.
• Knowledge of health and safety regulations.
• Familiarity with restaurant management software.
• Ability to work flexible hours, including weekends and evenings.

Education:

• A degree or diploma in Hospitality Management or a related field is a plus.

The candidate will be required to take on the responsibilty on specific project or several projects within the organization. He should be in charge of planning, budgeting, monitoring and reporting the project with the use of various project management, to act as a bridge between the upper management and the people who are actually responsible for the execution of the project. They need to make sure that the project runs smoothly and stays on schedule.

About Us

Our organisation has a good track record in structuring and managing numerous real estate investments. Our expert management team has high execution capability and in-depth knowledge of the real estate industry provides Integrated Solutions across the real estate value chain.

ZACD is an established agency with over 20 years track record. It is also twice winner of the Enterprise 50 award in both 2008 & 2013. Our agency is especially recognised in the industrial real estate.

In the course of the last 21 years, we are the No1 agency with industrial properties and the preferred choice agency for the SMEs in securing their business space.

For this reason, ZACD is the only homegrown agency appointed to market a portfolio of JTC's high-spec purposed built projects. Join us as being part of the brand name that is being highly associated with the industrial sector.

Why Join Us?

Serving the industrial clients allow you to tap on the hidden gem of the real estate sales sector. You will be able to build on your network with Small and Medium Enterprises (SMEs) business leaders/ owners who are quick in their decision-making for business expansion plans.

Over time, you will establish your portfolio in your career with the network of business leaders who are decisive and seeking for industrial and other types of properties on a regular basis.

We have a proven sales support and lead generation system that enables you to succeed whether you are new in this industry or looking to have a breakthrough in your career.

You are someone who are:

• Highly motivated and seeking for a career path beyond sales
• Result oriented and desire to earn above $60K p.a.
• Desire to learn and be an industrial real estate specialist

Job Requirements

• Possess valid CEA license
• Class 3 driving license would be ideal
• Possesses good interpersonal and relationship skills
• Hardworking and desire to succeed

We offer: Basic + attractive commissions + staff benefits, on the job guidance and training, leads and marketing support will be provided.

Garden of Secrets (Pixaluna) is looking for enthusiastic Cafe Managers! We are looking for an excellent communicator who can deliver excellent customer experience.

At the core of Garden of Secrets, we are a community-building space where we encourage authentic conversations. Which is why we need people who are very self-aware, or very willing to learn about social and physical cues. We prioritize those who align with the vision of building community over those who are skilled, but unmotivated and unaligned to our vision.

Key Objectives and Responsibilities:

Customer Service/Sales-------------

• Provide high level customer service and proactively develop and maintain strong customer relations.
• Seek out sales opportunities and establish network with prospective customers.
• Explaining and describing the brand vision, food and drinks menu.
• Drive sales and increase engagement.
• Meet and exceed sales targets.
• Provide feedback regarding customer buying patterns and preferences.

Cleanliness---------------

• Keep a clean working environment
• Nails to be kept short and clean
• Hair should be neat and tidy (not too strict on hair styling)

Management---------------

• Conflict Management
• Service Recovery
• Roster Building
• Form SOP with founder and maintain SOP
• Quality Checking
• Collate and present potential areas of improvement to founder
• Assist hiring and training process
• Any other management required tasks

Requirements:

• Bubbly personality with public speaking abilities
• Wants to build community, connect customers to one another
• Intuitive
• Management experience is a must

Salary Range:

$3,300 - $4,500 for Full-Timers (44h work week)

Job requirements:

Candidate to communicate and coordinate with clients of collection and return of item upon their feedback to carriers of damaged.

Must input all communicated arrangement onto data info system.

Must learn products and service knowledge to share and explain to customer when required.

Must be able to handle and communicate effectively to client(s) on their queires.

Go the extra miles if required to assist client would be an advantage.

Job Description:

• Assist P&L Head to oversee, plan and manage daily logistics, warehousing, and transportation operations
• Perform continuous improvement activities on outbound/inbound logistic flows, cost savings and operational efficiencies
• Lead periodical stock take /cycle count, inventory adjustment and handle claim documentation on cargo damaged etc.
• Prepare management reports to ensure that the management has the relevant information needed to support strategic decision-making
• To oversee the warehouse safety to provide a safe and clean workplace for employees
• Ensure timely and accurately billing to customers
• Any other ad hoc assignment as assigned by the Management

Job Requirements

• Minimum Certificate or Diploma in Supply Chain / Logistics Management or Operations Management
• 5 to 8 years of 3PL / Logistics experience with at least 3 years in managerial/supervisory position
• A multi-tasker with strong initiative and self-motivated with good learning mindset
• Proficient in Microsoft PowerPoint and Excel with data manipulation skills ability
• Understand WMS, TMS, OMS
• Trained in 5S, Kaisan, TQM and/or other productivity management system
• Able to handle basic project and account management
• Able to work in 3D environment

Location: 70 Alps Avenue, Singapore 498801

Responsibilities

· Manage a team of high calibre Software Engineers

· Recruit, hire, mentor, and coach Software Engineers

· Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment

· Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress

· Define project scope, timelines, and resource allocation

· Drive improvements in software engineering practices

· Submit proposals and progress reports

· Design/Architect new software products

· Create product roadmaps for existing & new software products

· Keep abreast of current industry trends

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 8-10 years of technical experience in software development

· Experience designing software architectures for scalability, reliability, and performance

· Solid critical-thinking and decision-making skills

· Proficient in finding creative solutions to complex problems

· Ability to collaborate with and lead colleagues

· Excellent verbal and written communication skills

· A passion for people management and mentorship

· Strong leadership, communication, and organizational skills

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Working location is in Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

1. Must be able to apply effective project management methodologies and ensure appropriate action applies in corrective needs
2. Responsible for the development of project plans, activities and schedule
3. Strong in tracking project scope, requirements, timelines, milestones and deliverables.
4. Responsible for project Profit & Loss
5. Must be able to manage cross-functional teams in project deliveries
6. Manage contract requirements, terms, change management, identify potential risks and devise contingency plans.
7. Provide regular projects communications including status updates to customers, senior management, customers and stakeholders
8. Established and maintain comprehensive project documentation
9. To design appropriate training programs and workshops for project team
10. Experience in managing deployment of IT infrastructure, such as systems & networks and cybersecurity solutions
11. Experiences in major IT infrastructure & cybersecurity system updates, upgrades, OS hardening and migrations.
12. Constantly keep abreast of latest technology changes to maintain deployment and operational efficiency
13. Create a positive team environment and coordinate work effort of each team member in a cohesive fashion
14. Good vendor management skills.
15. Participate in tender project management and maintenance costing & quotation
16. Competent and proficient understanding in IT Infrastructure Services, Cybersecurity Solutions, Cloud Computing and Systems Integration.

Requirements

1. Diploma or Degree in Computer science / IT / Cyber/ Engineering or equivalent
2. Highly motivated and self-driven to complete assignment with the limited resources and tight schedule
3. Good technical skills in engineering, computer, cybersecurity and IT systems, and preferably in communications technologies as well
4. Good knowledge of Systems Engineering, Project Management and Systems Integration
5. Good communication and writing skills
6. At least 2 years’ experience respectively) in project management. Able to handle complex projects, technical challenges and different groups of users and external contractors
7. Good to have PMP or CITPM or PRINCE2 certification with strong understanding of techniques and methods
8. Strong familiarity with project management software E.g. MS Project
9. Strong customer management in collaboration and understanding their requirements
10. Strong vendor management in negotiation and collaboration
11. Strong in people management

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Operations Assistant

Responsibilities:

o Liaise with agents/depots for tank details, schedules, movements, and updates

o Keep track of tank leasing (on-hire/off-hire status) and detention matters

o Monitor and liaise with vendors on tank movements for reposition units

o Liaise and clarify with agents on detention billing

o Any ad-hoc duties assigned by department head

Qualifications

Diploma/Degree in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experience

No Experience are welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We are currently seeking highly-motivated, passionate Tour Operations Officer to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and work closely with them to create personalised, seamless itineraries. The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.

Tour Operations Officer

The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.

Job Description

· Liaise with service providers (such as airlines, land operators, hotel) and sending reservation requests to service providers

· Monitor ticketing deadline and air tickets issuance, GDS tickets stock requisitions

· Interaction with suppliers and business partners to settle and finalize logistical requirements for outbound tour groups

· Take note of special requests for seat preferences and dietary restrictions

· Generate Group Sales (GS) and budget costing.

· Generate Exchange Order (EO) to make payment to airlines and operators

· Handle any operations-related enquiries and assist Sales Team when required.

· Creation of tour type and tour code using in-house travel system

· Issue travel documents to customers

· Provide information, quotations and assistance during destination travel events, if required.

· Any other duties as assigned by supervisor

Job Requirements

· Minimum 2 years’ experience in a travel & tourism company

· Good command of English & Chinese to deal with overseas business partners.

· Excellent accuracy and attention to detail

· Strong organizational skills and the ability to set priorities and meet deadlines

· Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills

· Ability to work under pressure in a fast-paced environment

· Must be team oriented, extremely motivated, and able to work independently

· Knowledge of of CRS, GDS and CRM system (Airline booking system) is an advantage

· Experience of working in an operational or customer service role in the travel industry is preferred

Remuneration & benefits will commensurate with qualifications & experiences.

Apply now with detailed resume, including present & expected salaries to:

THE HUMAN RESOURCE DEPARTMENT

150 South Bridge Road, #07-01 Fook Hai Building

Singapore 058 727

Email: [email protected]

Alternately, please click APPLY NOW to submit your application. We regret that only shortlisted candidates will be notified.

JOB DESCRIPTION

• Oversee the daily operations of a school-based student care centre
• Liaise with HQ, parents and school with regards to students and Centre matters
• Mentor, lead and motivate staff in their work
• Ensure that programmes and activities are carried out as per set curriculum
• Plan for manpower and logistics
• Handle fees payment and follow up on fees arrears
• Ensure proper documentation and timely submission of applications, withdrawals of enrolment and fees assistance schemes
• Maintain updated records of students' profile and finance matters
• Handle enquiries and provide regular feedback
• Other related duties as assigned by the Superior

REQUIREMENTS

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
• Polytechnic Diploma and above
• Possess good communication skills
• Meticulous and able to multi-task

WORKING HOURS:

During normal school term: 10am to 7pm (Mon to Fri)

During school holiday: 9 hours shift between 7.30am to 7pm (Mon to Fri)

Roles & Responsibilities:

• Develop and execute strategic marketing campaigns with clear, measurable outcomes.
• Manage day-to-day activities of brand management, product management, digital marketing, marketing creative, marketing communications, and content management.
• Oversee websites and social media platforms, ensuring strict compliance with internal guidelines and messaging.
• Create and execute social media content and email marketing strategies.
• Collaborate across business partners to analyse data, recommend new growth strategies, and foster creativity.
• Ensure marketing and communication efforts adhere to agreed timelines, managing various stakeholders.
• Conduct regular research to stay updated on market trends, competitor strategies, and marketing technologies.

Who we are looking for:

• Fresh graduates are welcomed to apply, experience in Financial Institutions (Financial Advisers, Banks or Life Insurers) an added advantage.
• Proficient in B2B/B2C social media, SEO, Google Adwords, and email campaigns.
• Good command of written and spoken English. Bilingual abilities are a plus.
• Thrives in a fast-paced environment, demonstrating adaptability as an independent yet collaborative team player.

Roles & Responsibilities:

• Support the company’s strategic activities and special projects including financial forecasting, benchmarking, optimisation and resource allocation.
• Develop and recommend initiatives to drive and achieve sales targets, business plan, and various project KPIs.
• Advising senior management on business projections including remedies and implications to internal and external expectations.

Who we are looking for:

• Minimum diploma in any discipline (Finance preferred but not required)
• Strong presentation and communication skills with a high personal level of motivation and delivery orientated focus.
• Able to deal with multiple stakeholders across all management levels.
• An added advantage for applicants with prior experience in the Finance industry.
• Thrives in a fast-paced environment, demonstrating adaptability as an independent yet collaborative team player.

Brief description of the Restaurant

Music is life. And we're in it for the song, art, tastes and the authentically Hard Rock touch. Live inside the moment at a Hard Rock Hotel, Resort or All-Inclusive experience, where classic memorabilia sets the stage for a one-of-a-kind experience. Feel your heart pound to the beat of our live music at Hard Rock Live entertainment venues. Catch your breath as you bet it all on one more toss of the dice at Hard Rock Casino. And don't forget to “mmmmm”, “ooooh” and “aahhh” to the flavors of Hard Rock Cafe.

Job Descriptions

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout theirexperience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations.

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

Knowledge and Experience

• Bachelor Degree in Food & Beverage/Hospitality Management or extensive hands on experience in similar restaurant concept.
• Minimum of 4 years of relevant experience in the hotel or free-standing restaurant and bar environment.
• Prior experience in celebrity chef restaurant in first tier city preferred.
• Prior work experience in Asia, Singapore or South East Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Prefer to speak a few languages such as French and etc.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrive in attention to details and highest quality operation.
• Detailed knowledge of fine dining cuisine and culinary trends.
• Oral & written fluency in English and an additional language.

Competencies

• Extroverted, sociable, and avid representing the outlet and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for F&B.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspires and people person.
• Commitment to professional values – brand conscious.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrating sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
• Build strong rapport and coordinated approached with Chef de Cuisine.

Restaurant Profile

One of the world’s top chefs with three Michelin stars, Anne-Sophie Pic, debuts her entry into Asia with a remarkable restaurant in Raffles Hotel Singapore. Opened in 2019, the restaurant, La Dame de Pic, Raffles Singapore invites guests to discover the world of Anne-Sophie’s culinary identity, which reflects her search for aromatic complexity, combinations of flavours and powerful tastes that evoke emotions.

Located in the hotel’s dining room at the Main Building, the contemporary chic restaurant is beautifully designed with a graceful and soft palette that is reminiscent of Anne-Sophie’s favourite colours and materials: pastel shades and natural decorative elements such as leather or wood. Additionally, the renowned chef is a third-generation Michelin-starred chef, following in the footsteps of her grandfather and father, perfectly reflecting Raffles Hotel Singapore’s rich heritage that has inspired generations since the iconic property was established in 1887. La Dame de Pic, Raffles Singapore is awarded the distinguished 5-star rating in Forbes Travel Guide 2022 and one star in the Michelin Guide Singapore 2022.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Responsibilities

· Managing all aspects of the project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables

· Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

• Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Conduct External and Internal Design Reviews and Project Management Review with Customer and project stakeholders

• Provide regular project reports/updates to customers, internal departments and management
• Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled
• Developing and maintaining a detailed project plan
• Work with pre sales and solution team in cost and efforts estimation during project tendering phase

Requirements

• Degree in Electrical & Electronics Engineering / Computer Science or equivalent
• Experience in InfoComm Technology
• Experience in Maritime Communication Systems is preferred
• Sound knowledge of project planning, accounting and reporting tools
• Able to work in shipyard and shipboard environment
• Ability to innovate and adapt to fast and dynamic environment
• Excellent interpersonal, communication and written skills
• Ability to work independently and in team setting
• PMP certification would be an advantage
• Wiling to travel
• Working location is in Jurong East
• Singaporeans Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.