#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

AICS is a division of ASUS, with the mission to transform healthcare through AI & SaaS. Utilizing deep technologies in Natural Language Processing, Computer Vision, Machine Learning (ML), and Data Analytics, we build and deploy secured solutions that improve the quality of care, increase accessibility, and reduce costs. We have deployed our solutions in over 20 hospitals in Taiwan and plan to expand our services in Singapore and the region.

The Responsibilities:

• Hands-on technical leadership and management of day-to-day activities of the ML engineering team within an Agile/Scrum environment.
• Build and grow a best-in-class engineering team.
• Work closely with the engineers to architect and develop the best ML solutions on the public cloud, including models, pipelines, performance optimization, testing, and deployment.
• Collaborate across engineering and product teams to translate business needs into ML specifications and deliverables.
• Work with an entrepreneurial team of experienced AI researchers and software engineers to successfully ship software products and continue to grow our business.
• Report on the status of development, quality, operations, and system performance to management.
• Management of departmental resources, staffing, and mentoring.

The Requirements:

• Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, Electric Engineering.
• 8+ years of building successful machine learning software solutions.
• 3+ years of experience managing ML and software engineers.
• Strong machine learning and deep learning fundamentals.
• Proficiency in developing and deploying ML solutions on Azure or other public cloud providers.
• Understanding of best practices in MLOps and software development processes including coding standards, code reviews, data and model pipelines, source control (Github), and test automation/CICD

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Job Responsibilities

Flight/Aircraft Operations

• Aircraft load planning, weight & balance calculations
• Load handling and AAMS prediction/key entry
• 30days and 90days paperwork are filed accordingly
• Crew Administrations
• Flight to be depart on time schedule.

Warehouse Operations

• Coordinate Build-up/breakdown for Cargo and IP
• ULD serviceability checks are conducted prior to build up and after breakdown
• Required in/outbound shipment documents are uplifted on flights

Ramp Operations

• Coordination of loading and unloading of aircraft uplifted on flight
• All times safety procedures are observed and complied with
• Shipment documents are uplifted on flight
• Flight paperwork are handed to crew in a timely manner
• Ramp Vendor Audit ready
• Safety of Aircraft and Ramp complied.

Service Review

• Coordinate UPS requirements with airport authority
• Follow-up outstanding service issues with ground handling vendor
• Coordinate with vendors

Administrative

• DG Updates / Addendum / DG enquires
• IATA DG Auditor
• Gateway Comms Log
• Monitoring Flight Schedule / Slots approval
• Coordinate with TPE ASC/VENDOR/ACMX/2Y
• Staff Administration

Job Requirements

• Possess at least a GCE ‘O’ level certificate or higher
• Prior aviation/ground handling experience is preferred
• Familiarity with airport rules and regulations will be beneficial.
• Excellent communication skills, both written and verbal
• Demonstrated ability to work within time constraints and independently with minimal supervision.
• Able to work different shifts with varying start and finish times
• Must be computer literate
• Physically fit as candidates will need to handle and coordinate the loading of ULDs in this role
• Current driver’s license is beneficial so as to apply for airport driving license
• Successful candidates will need to undergo a stringent background check for airport pass clearance

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Roles & Responsibilities:

• Assist on daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
• Provide guidance to employees in handling errors, problems, complaints and/or disputes
• Manage cycle counting program according to SLA
• Investigate stock discrepancies and feed causes for stock discrepancies through to the operation
• Investigate internal excess & short picks and feed causes through to the operation
• Report on any stock adjustments; including the reasons for these adjustments
• Ensure KPI is met and prompt submission of reports to Supervisor/ Manager
• Interpret and explain work procedures and policies to staff
• Prepare and manage reports, manuals, and other documents using a WMS or SAP
• Initiate and maintain orderly records in compliance with company regulations
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Perform ad-hoc tasks as assigned by Manager in support of operations when necessary

To be successful in this role you will require the following:

• Knowledge and working experience of supervisory principles and practices.
• Should also possess excellent computer skills, analytical skills, presentation skills, and good people skills.
• Strong problem-solving ability teamed with the ability to delegate work.
• Capacity to manage and maintain an effective team environment.
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management.
• Consistently demonstrate, implement and maintain an excellent service quality at all levels of the organization.
• Capacity to manage and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Reporting to the Event Director in driving the launch and ongoing success of our B2C events.
• Generating new business leads through market research, cold calling, building customer relationships, and participation in consumer-related events
• Developing targeted existing key account relationships and drive further revenue growth
• Developing high quality show investment proposals that are a win-win for exhibiting partners
• Working cross-functionally with the marketing team to achieve the team's KPIs and identify opportunities to tie in with the event marketing campaign
• Achieving show and sponsorship revenue targets as your core metric
• Other adhoc tasks will be assigned from time to time by your reporting officer.

• Minimum 3 years of experience media / event sales, or marketing partnerships. Experience in advertising &/or partnership roles within e-commerce platforms would be a plus.
• Dynamic, self-driven and motivated individual.
• Excellent communication and interpersonal skills
• Demonstrated strategic and analytical approach to sales/building client relationships, translating product value to clients.
• Highly creative individual who isn't afraid to propose and try new ideas.
• Proficiency in using Salesforce.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Generating new business leads through market research, cold calling, building customer relationships, and participation in industry-related events.
• Identify, create, lead and establish Sales opportunities and build effective relationships with potential partners.
• Develop targeted new key account relationships and drive revenue growth.
• Build and maintain a strong and healthy sales pipeline to ensure that revenue targets are met and exceeded where possible.
• Key objective is to maximise occupancy and revenue in order to achieve the business targets of the company.
• Establish and manage customer relationships and provide value-added services in order to generate new and repeat business.
• Liaise with marketing teams to devise and implement sales campaigns.
• You will also be required to oversee the event from initial sales process to completion of the event.
• Drive results by soliciting and securing business through proactive, consultative sales approach.
• Effectively prepare and present quotes and proposal to clients.
• Identify market trends and keep abreast of latest events and brand activations to stay relevant.
• Strong sense of ownership, entrepreneurial mindset, and independent working behaviour.
• Other adhoc tasks will be assigned from time to time by your reporting officer.

• Proven track record in sales and a strong network of clientele for B2B exhibitions/events.
• Demonstrate the ability to grow the portfolio by bringing and securing new clients and events.
• Experience in sales with proven track records of closing contracts.
• Fluency in spoken and written English to achieve effective and conclusive business negotiations.
• Demonstrate proficiencies in productivity tools (e.g. Microsoft Office, Salesforce).
• High level of integrity and professionalism.
• Strong negotiation and problem-solving skills.
• Excellent interpersonal, written and spoken communication skills.
• Meticulous, detailed, resourceful, independent and a good team player.

This role is responsible for managing IT expenses with estimated amount of SGD 200 million annually, as well as overseeing a workforce across 11 countries in the APAC region, with Singapore serving as the Regional Office.

The Regional team comprises of members with diverse backgrounds and nationalities, hailing from different countries including Singapore, India, and Indonesia.

Job Responsibilities

• Lead in coordinating, preparing, and presenting IT expenses and headcount reports, forecasts, and strategy to stakeholders, including local, regional, and head office management. This includes attending regular meetings and steering committee meetings.
• Lead and contribute to initiatives aimed at improving IT Finance operations, including automation, reporting, modelling, and presentations. This includes documenting, implementing, and promoting these initiatives alongside Line Managers.
• Serve as the subject matter expert on IT expenses, giving advice and guidance to other departments and branches. This includes, but is not limited to, reporting, forecasting, budgeting, chargebacks, and other expense-related discussions, which result in the consolidation of information across the APAC region.
• Lead and contribute for executing the operational tasks of IT finance for the Regional Office in Singapore.
• Undertake necessary investigations into data and processes to allow for continuous improvement across the APAC region, including scrutinizing payments, monitoring expenses, and investigating anomalies.
• Carry out in-depth review sessions with members of other departments/branches to discuss actuals, forecasts, and budget variances.
• Analyze data to provide informed recommendations on expense management to management and relevant stakeholders.
• Review procurement requests from ASO members to ensure effective budget utilization.

Job requirements:

• Min 7 years of relevant professional experience in IT and Finance
• Experienced strategic planner to align with the organization target goal, including define the framework.
• Experience in MS Office applications, including Word, Excel, and PowerPoint.
• A degree holder
• A self-motivated individual with a high level of responsibility and proactivity, possessing the ability to learn quickly and work independently with minimal supervision. A strong sense of ownership and accountability is essential.
• Demonstrable ability to identify existing processes and envision efficient alternatives for implementation.
• Capable of performing tasks with limited reliance on IT and efficiency in executing manual operations.
• Exceptional analytical and communication abilities, both written and verbal, are a must.
• A mindset adaptable to change is highly preferred.
• Proven experience in working with cross-cultural and multinational teamsDevelop and maintain documentation and procedures for both current ('as-is') and future ('to-be') processes.
• Liaise with the Singapore Accounting Department to resolve any issues related to payments, accruals, or other accounting matters.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068009

Job Summary

We are seeking a highly skilled and creative Social Media Content Manager to join a dynamic marketing team and work on projects for a renowned bank.

Mandatory Skill-set

• Degree in Marketing, Communications, Business, or a related field;
• At least 3+ years of experience in social media content creation, management, or digital marketing, ideally within the financial or corporate sector;
• Experience in the B2B environment, particularly in corporate banking, financial services, or related industries;
• Strong command of English and Chinese (both written and spoken) for content creation and communication;
• Excellent understanding of LinkedIn and other social media platforms' algorithms and best practices;
• Proficiency in social media management and analytics tools (e.g., Hootsuite, Sprout Social, Google Analytics);
• Strong writing, editing, and proofreading skills, with an eye for detail;
• Demonstrated ability to analyze social media metrics and adapt strategies accordingly;
• Ability to think strategically and creatively to produce high-impact content that drives business outcomes.

Desired Skill-set

• Familiarity with graphic design tools like Adobe Creative Suite or Canva;
• Knowledge of SEO principles and experience optimizing social media content for search.

Responsibilities

• Develop and implement a social media content strategy that drives engagement and increases visibility across corporate banking platforms, particularly LinkedIn;
• Ensure that all content aligns with the bank's brand and marketing goals, maintaining consistency in tone, style, and messaging;
• Create engaging and shareable content for B2B audiences, including thought leadership articles, infographics, client success stories, and industry updates;
• Oversee the end-to-end creation of multimedia content (including text, images, video, and interactive elements) that resonates with corporate clients;
• Collaborate with internal teams (marketing, design, PR) to produce high-quality content tailored for social media platforms;
• Optimize content for maximum reach, engagement, and virality across various platforms (with a primary focus on LinkedIn);
• Regularly evaluate content performance and adapt strategies based on data insights and social media analytics;
• Build and manage online communities of corporate clients and industry influencers, ensuring timely responses and ongoing engagement;
• Analyze content performance using platform insights and third-party analytics tools to track engagement, impressions, and ROI;
• Work closely with other marketing teams, including digital marketing, public relations, and branding, to ensure cohesive messaging and a unified approach to content distribution
• Suggest and experiment with new content formats, platforms, and social media tools to keep the brand’s digital presence fresh and innovative.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

THE ROLE

The incumbent's main responsible in leading successful marketing campaigns to achieve business goals.

This role will be working closely with merchandising team, ops team and area managers to ensure seamless & efficient communications as well as support operational needs.

RESPONSIBILITIES

Marketing

• Build, lead and set priorities/ direction for the Marketing Communication Division
• Review company's brand positioning to strengthen brand presence and customer's relationship
• Monitor store outlets and competitor's presence to improve company's marketing performance
• Strategize and execute annual marketing strategy, budget and deliverables
• Manage Advertising and Promotions calendar and day to day in-house production activities.
• Provide art direction, copy-write and proof read all marketing collateral
• Manage and integrate marketing mix, above and below-the-line advertising and promotions
• Digital marketing and social media management
• Render support to Sales and Operations Department to generate ROI
• Ensure corporate identity guidelines of the brand across all areas of marketing communications are adhered to
• Establish and liaise with external vendors: suppliers, contractors, partners, advertising, media buying and event agencies
• Generate marketing reports for management to review
• Other Ad-Hoc duties assigned by Management

Sales

• Develop and implement a comprehensive digital marketing strategy that aligns with the overarching business objectives
• Oversee the strategizing, execution, and refinement of digital marketing campaigns across diverse channels, including SEO, SEM, social media, email marketing, and content marketing
• Set direction, review progress and making mid-course corrections

REQUIREMENTS

• Degree/Diploma in Business Studies/International Marketing
• Min 5 years of relevant experience with at least 3 years in managerial level Hands-on e-commerce and digital marketing experience
• Strong business acumen
• Excellent communication and interpersonal skills, a team player, and able to multitask.
• Well verse in strategic planning, managing, and executing marketing projects or campaigns

Job Overview

The Contracts Manager will be responsible for managing the tendering process for various contracts, ensuring compliance with company policies and legal requirements. This role involves coordinating with multiple departments to develop and submit competitive and comprehensive tenders, negotiating terms and conditions, and overseeing the execution of contracts to ensure that all parties fulfill their obligations.

Job Responsibilities

1. Tender Management:

- Coordinate and manage the entire tender process from initial identification of opportunities through to contract award.

- Develop tender documents, proposals, and responses to requests for proposals (RFPs), requests for quotations (RFQs), and invitations to tender (ITTs).

- Ensure all tender submissions meet the client's specifications, company standards, and legal requirements.

2. Contract Development and Negotiation:

- Draft, review, and negotiate contract terms and conditions with clients, suppliers, and subcontractors.

- Ensure that contracts are in compliance with all applicable laws and regulations.

- Collaborate with legal counsel as necessary to address any legal issues or risks.

3. Stakeholder Coordination:

- Work closely with internal departments (e.g., finance, legal, procurement, project management) to gather necessary information and ensure alignment on tender submissions.

- Maintain clear communication with external stakeholders, including clients and suppliers, throughout the tendering process.

4. Risk Management:

- Identify and assess potential risks associated with contracts and propose mitigation strategies.

- Ensure that all contractual obligations are met and that any potential issues are addressed proactively.

5. Documentation and Reporting:

- Maintain comprehensive records of all tender submissions, contracts, and related documentation.

- Prepare regular reports on tendering activities, contract performance, and compliance for senior management.

6. Continuous Improvement:

- Evaluate and improve tendering processes and strategies to enhance competitiveness and efficiency.

- Stay updated on industry trends, best practices, and regulatory changes related to contract management and tendering.

Qualifications

- Bachelor’s degree or diploma in Business Administration, Law or related field.

- Minimum of 5 years of experience in contract management, tendering, or a similar role.

- Strong understanding of contract law and regulations.

- Excellent negotiation, communication, and interpersonal skills.

- High attention to detail and strong organizational skills.

- Ability to work under pressure and meet tight deadlines.

- Proficiency in Microsoft Office Suite and contract management software.

Preferred Skills

- Professional certification in contract management (e.g., CPCM, CFCM) or equivalent.

- Experience in the industry relevant to the company's operations (e.g., cleaning and/or landscape)

- Familiarity with project management principles and tools.

Working Conditions

- Full-time position based in the company’s headquarters.

- Occasional travel may be required for meetings with clients or stakeholders.

- Fast-paced and deadline-driven environment.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Specific Accountabilities

• Counterpart and deputy to Apple Head of Finished Goods, Asia Pacific

• Accountable for DB Schenker’s Finished Goods and Apple returns logistics regional operations across APAC.

• Drive DB Schenker’s key contract logistics and corporate key initiatives including culture programs.

• Work closely with the customer to drive key initiatives and scale planning for the operations in the APAC region for the Finished Goods

business.

• To oversee operational excellence within the finished good business through the establishment and maintenance of DB Schenker

Operations Standards and Operations Excellence program (XSite). To identify and deliver continuous improvement initiatives,

governing direct reports for reporting progress at monthly Operations performance reviews with the client.

• Responsible to monitor productivity/scale within operations and facilities, and work with local countries on optimizing processes and

scalability to continuously support customer volume growth.

• Responsible for Regional alignment of processes across countries, and overall compilation and maintenance of SOPs.

• Governance over the monitoring and regional reporting of operation’s productivity and work with local country/operations management teams to drive process optimization / productivity improvement / quality improvement / cost reduction.

• Establish various approved initiatives (people, process, system/data, layout) to deliver sustainable customer volume growth against the

existing resource baselines.

• Conduct regular internal / external Continuous Improvement workshops (opportunity identification and delivery approach)

• Capture, analyze and report CIP achievement against budgets, stretch targets, initiative/project benefits.

• Overall driver for regional operations planning and special events control and reporting.

• Responsible to conduct audits in the country operations to ensure process and documentation compliance, and quality.

• Supporting and governance for complete compliance for customer supplier responsibility (SR) requirements across the region

• Work very closely with the IT Account Management team country to implement capabilities to improve reporting capabilities as well as

potential EDI improvements with client’s systems.

• Support implementation for new business projects, SMRO FG is responsible to work with project management team to align on

implementation schedules, driving operations process mapping.

• Manage outstanding damage claims from clients.

• Working with the countries to provide the best solution and Tracking of CAR (Corrective Actions Report).

• Responsible for monitoring P&L across the regional FG business and identifying critical areas for improvement to increase profitability

across Finished Goods and RMA sites.

Skills Required

• Finished Goods operations knowledge:

- Returns Logistics and domestic transportation operations knowledge in hi-tech industry.

- Have setup, or managed big scale warehouse operations before.

- Able to understand B2B IT systems and WMS in order to discuss/ translate Business requirements to IT counterparts.

• Process mapping and critical thinking/problem solving skills to identify bottlenecks and improve productivity.

• Certification/knowledge of Quality systems such as ISO or 6-sigma.

• Interested in technology trends and able to relate usage to enhance operations.

• Work well under pressure, and able to manage internal and customer demands effectively.

• Analytical and logical approach.

• Good and positive attitude.

• Team player and collaborative approach.

• Flexible to travel for business trips.

• Computer literate with good working knowledge of business tools.

• Min 8 years of Logistics experience majoring in Logistics operations, preferably with returns/spares logistics and/or domestic

distribution.

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Markets Operations – Fixed Income and Money Market Operations - Hybrid (Internal Job Title: Securities & Derivatives Analyst 1 – C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Perform trade verifications to ensure accuracy of booking requests
• Complete settlement tasks and daily rate revaluations accurately and on time
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies
• Prepare and submit periodic internal and external regulatory reports

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Relevant experience preferred
• Demonstrated knowledge of macros
• Consistently demonstrates clear and concise written and verbal communication skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Overview

In this role you will support the management in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.

Responsibilities

· Manage and be accountable for outlets’ overall operations

· Assist LWB’s Quality Assurance Executive to ensure outlet operations are compliant with ISO standards

· Update training handbook and standard operating procedures for outlet operations

· Manage outlet schedules

· Develop strategies and streamline work processes to improve productivity

· Ensure that outlets’ premises are in good working condition

· Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning

· Forecast resource and manpower needs

· Formulate strategies to minimise waste production

· Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth

· Conduct preliminary performance appraisal and exit interviews

· To manage outlet staff grievances and conflicts and issue disciplinary action when necessary

· Provide timely outlet activity reports to the management

Minimum qualifications

· Proven track record in leading a team

· Experience in F&B operations

Requirements

· Good communication and interpersonal skills

· Good team player

· Able to work within deadlines and well-organised

· Positive attitude and eager to learn

· Display strong initiative and able to work independently

· Thrive in a fast-paced environment and able to adapt quickly

Summary

The Regional Director Security Operations (RDSO) is responsible for leading a multi-disciplinary team that executes a global security operations program for a multi-national IT organization. Services provided include security operations, safety, budget and financial execution, logistics, and employee recruitment, onboarding and training. The security operations program is comprised of regional security man-guarding functions, a security operations center, development and management of security operations metrics, branch liaison, personnel management and driving key security operations projects and initiatives for datacenters on a multi $100M global Client account. Direct reports may include field based Regional Security Managers, as well as shared services/program management resources to include Regional Operations Coordinator, Security Design PMOs and other Security Operations personnel. The RDSO is accountable for datacenter security operations service delivery, enhancing safety culture, driving innovation and process change across the program and staff engagement and development. The RDSO is expected to advance operational security and business relevancy while collaborating with the client, fellow RDSOs, Securitas business divisions, associate contractors, global business partners, and other supporting teams. This position reports directly to the Global Director of Operations.

Essential Functions

1. Strategically aligns a multi-disciplinary team into a singular, cohesive group; prioritized to meet the client’s data center security operations requirements.
2. Anticipates, develops, drives, and operationalizes the business’ most strategic priorities to meet service requirements, exceed quality targets and optimize field security operations effectiveness.
3. Acts as a trusted advisor to the Global Director of Operations and Client directors while also facilitating a healthy rhythm of team and business operations forums.
4. Proactively manages the region’s multi-disciplinary team to effectively execute and communicate (inward and outward) the security operations scope, strategic goals and deliverables.
5. Create strong internal and external networks, ensuring alignment between the regional operations teams, the shared services platform, and the Client.
6. Nurture Client relationships and internal relationships across all pillars.
7. Ensures the multi-disciplinary regional team is functioning effectively and efficiently, with security operation non- negotiables, process enhancement and scalability at the forefront of decision-making.
8. Holds team members accountable for their commitments, removes roadblocks to their work, and leverages organizational resources to improve delivery.
9. Provides regular reports that communicate team performance, project delivery, progress to milestones, and impacts to service delivery, meeting required client SLAs and KPIs.
10. Acts as the Datacenter subject matter expert on Operations Standard Operating Procedures (SOP); evaluates effectiveness and adherence to the Operations SOP and provides recommendations for improvement.
11. Actively seeks and creates opportunities for collaboration across customers, partners, and internal groups to drive long- term solutions.
12. Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
13. Drives an effective and holistic approach to project completion and consistent communication and messaging.
14. Facilitates teamutilization of data analytics; leads development and execution of strategic, analytical frameworks and high- quality complex models and forecasts to guide operational decisions.
15. Create and deliver executive level presentations and dashboards on business strategy, insights, and execution to client senior management.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must hold or be able to obtain a valid driver’s license or equivalent.
• Must have the legal right to work in the country where the position is located.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience

• Bachelor’s degree in business, management or related field and 10-15 years of progressive management roles in physical security, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• 3-5 years of experience in a director level position.
• Datacenter experience a plus.

Special Requirements

• Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency event or crisis.

Competencies

• Ability to influence without authority and identify shared goals to achieve business objectives.
• Ability to provide positive direction and motivate performance.
• Ability to build relationships quickly and work collaboratively across multiple teams.
• Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
• Experience communicating with the C-Level employee down to the entry-level employee
• Able to conduct presentations and facilitate group meetings, both in person and online.
• Ability to track and maintain scheduled assignments.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances.
• Knowledge of business operations management and human resources administration.
• Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.
• Strong customer service and service delivery orientation.
• Ability to adapt to change in the external environment and organization.
• Ability to multi-task and complete assignments concurrently in a fast-paced environment.
• Experience communicating and presenting to an executive level audience.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

Job Description

The Strategy Manager conducts research and analysis in their areas of responsibility to understand the market situation, its’ competitive landscape, customer needs, and UPS capabilities. He/She develops an understanding of UPS offerings and capabilities and external factors which impact UPS strategies. The Strategy Manager conducts detailed MCCU (Market, Competitor, Customer, and UPS) assessments. In addition to the business unit(s) and/or functional strategies, he/she supports the monitoring of key strategic initiatives. He/She supports Healthcare initiative(s) in globally.

Job Responsibilities

• Research UPS’s internal offerings and capabilities and their position relative to key competitors in the respective markets to identify strengths and weaknesses
• Assesses the primary external factors and how they will affect UPS’s ability to reach designated goals.
• Analyzes and forecasts future key competitor actions to understand future competitive challenges
• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact
• Designs and implements communication plans to ensure those affected by projects are informed and updated
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.

Job Requirements

• Possess at least a Degree in Marketing, Strategy or relevant fields
• Possess at least 6-7 years in related strategic marketing roles
• Demonstrate strong interpersonal and relationship management skills & ability to work with cross-functional teams
• Comfortable with travel for work (where required)
• Self-starter; able to work independently with minimal supervision
• Possess 2 years or more prior industry experience in Supply Chain, Healthcare or Healthcare Transportation preferred

Core Responsibilities

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift between Monday - Friday

Job Summary:

This position is responsible for servicing existing customers as well as the development of Sales across all freight forwarding product types and across all geographies.

Responsibilities:

· Manage all sales inquiries and manging it through the sales process by preparing proposals to the receipt of the sales order.

· Address customers’ inquiries and generate quotes to meet customer requirements by preparing business proposals and where appropriate propose alternatives and upsell

· Be proactive in informing customers about exceptional events

· Provide timely and accurate response and support to overseas agents

· Closely follow up on previously quoted inquiries to closure

· Follow up on leads and opportunities to add on to the company’s sales pipeline

· Participate in meetings between operations and customer during project execution

· Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

· Good knowledge of air and ocean freight is compulsory

· Ability to use Microsoft Office suite of applications

· Ensure all customer collections (accounts receivable) are received in a timely manner

· Ensure customer trades and pays within credit terms

· Additional functions mandated by Management

Job scopes:

• Act as the main point of contact for assigned key accounts, ensuring excellent service and maintaining strong client relationships.
• Understand clients' air export requirements and provide customized logistics solutions.
• Monitor and update customers on shipment status, ensuring timely communication and resolution of issues.
• Address and resolve service-related inquiries, complaints, or concerns promptly.
• Support the sales team by preparing quotations, proposals, and pricing for air export shipments.
• Prepare and review air export documentation including Airway Draft.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided