About the role

We are thrilled to welcome aspired and driven fresh graduates to join our team as an Exchange & Clearing Operations Analyst. In this role, you will be an integral part of our exchange and clearing house, contributing to the seamless execution of trading and clearing activities. Your attention to detail, analytical mindset, and readiness for shift duties will be key assets as you embark on this exciting journey in the financial industry.

Responsibilities

• Precision in Trade Execution: Gain hands-on experience in executing and meticulously monitoring trade, assisting in clearing and settlement processes, ensuring accuracy and efficiency.
• Regulatory Adherence: Develop a comprehensive grasp of regulatory mandates and play an active role in upholding compliance with exchange and clearing regulations.
• Insightful Data Analysis: Utilize your keen analytical skills and financial acumen to support the evaluation of trading activities, facilitating the generation of informed reports.
• Holistic Team Collaboration: Engage closely with diverse teams and external partners to ensure the harmonious functioning of exchange and clearing operations.
• Innovative Process Refinement: Identify avenues to optimize operational processes, infusing your fresh perspective for the continuous enhancement of efficiency.
• Quality Customer Service: Assist and interact with market participants, addressing their inquiries, resolving issues, and providing information about trading procedures.
• Provide dedicated support during the overnight shift (2230 to 0630) from Monday to Friday (Saturday morning).
• Shift-Based Excellence: Thrive in a dynamic work environment with shift work arrangement, ensure proper handover from the previous shift and to the next shifts.

Qualifications

• Diploma or Bachelor's degree holder.
• Passion for the financial industry and a determined aspiration to excel in exchange and clearing operations.
• Eagerness to learn and practice new topics
• Strong analytical skills, enabling quick comprehension of complex concepts and data.
• Proactive approach to understanding and adhering to regulatory compliance within financial markets.
• Effective communication skills and a collaborative mindset, essential for team-based operations.
• Ability to thrive in a shift-based work environment, ensuring seamless support around the clock.
• Solid grasp of financial instruments is a plus

Your new company

This is a tier1 banking firm with a strong presence and branding.

Your new role

•  Responsible for compiling, reviewing & uploading of transactional document.
•  Maintain responsibility for accuracy of documentation upload & reconciliation.
•  Responsible for monthly Assets reconciliation.
•  Responsible for monthly reporting functions and assist in Audits.
•  Data entry into Leasing system.
•  Mailbox management & client servicing support.

What you'll need to succeed

• Finance Diploma in polytechnic
• 2-4 plus years experience in the banking or leasing industry with significant operational and documentation experience.
• Knowledge of leasing business is preferred.
• Working knowledge of common forms of lease documentation, software license agreements and other typical forms of customer finance documentation
• Familiarity with operational and administrative processes such as customer invoicing, cash application, collections, end of lease management.
• Excel skills are mandatory
• Customer service, Problem solving/Risk mitigation
• What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Morgan McKinley is seeking an Operations Analyst (Loans) -Banking Industry for a 12 month contract assignment with a possibility to extend or to go perm!!

Key Responsibilities:

• Compile, review, and upload transactional loan documents.
• Maintain responsibility for the accuracy of loan documentation uploads and reconciliations.
• Conduct monthly asset reconciliations.
• Prepare monthly reports and assist with audits.
• Perform data entry into the leasing system.
• Manage mailbox operations and provide client servicing support.

Required Skills and Qualifications:

• Minimum of a Finance Diploma from a Polytechnic institution.
• 2-4+ years of experience in the banking or leasing industry, with significant loan operational and documentation experience.
• Familiarity with common forms of lease documentation, software license agreements, and other typical customer finance documents.
• Understanding of operational and administrative processes, including customer invoicing, cash application, collections, and end-of-lease management.
• Proficiency in Excel is mandatory.
• Strong customer service orientation and problem-solving abilities.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.

In Local Service, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Service creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Based in Singapore, we are on the lookout for Partner Managers who can drive growth and enrich our ecosystem. TikTok's local service partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As a Partner Manager, you are expected to provide deep product insights and ongoing consultative support to TikTok's product and local service teams. The immediate focus will be on top local service partners in travel, food, and leisure to further accelerate service offerings on TikTok.

Responsibilities:

- Act as a Strategic Partner Manager to new verticals/initiatives to scale business growth and service

- Identify opportunities, develop and implement initiatives to local service partnership offerings on TikTok

- Work cross-functionally within new verticals, and other organizations to drive revenue and increase partnership and deeper collaboration

- Drive product and partner adoption and provide ongoing education about new and existing Tiktok products, focusing on those that leverage APIs and other advanced technology.

- Develop scaled approaches and processes to in-market activity and communication.

- Represent TikTok in external meetings with C-level executives while displaying the highest personal integrity and ethics.

Minimum Qualifications

- 5 years in client-facing roles, specifically in partner management

- Proven track record of successful cross-functional collaboration with peers and managers, both within the organization and with external partners.

- Demonstrated ability in presenting to diverse audiences, including internal teams and external stakeholders, across various levels of seniority.

- Strong experience in defining, developing, and leading significant projects.

- Proficient in negotiation and possess solid quantitative/analytical skills.

Preferred Qualifications

- Preferred experience in the user technology industry.

- Preferred experience working as part of a global or international team.

- Robust product acumen, with the ability to understand and contribute to product strategy.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position: Treasury Operations - Trade Finance (Officer /Senior Officer)

We are helping our client, a reputable Chinese bank to hire for the above.

Responsibilities:

· Handle and process daily treasurysettlement and clearing transactions.

· To balance Nostro accounts closing and opening balance daily.

· Process customer internet banking.

· Perform loan processing / administration duties in fix deposit and corporate loan (syndication/ bilateral loan, loan booking, etc.), personal loan, safekeeping of original documents and collaterals.

· To ensure proper processing of Trade Finance transactions.

· To process remittance transactions, i.e. MT202, MT103, MEPS008, MEPS009 etc.

· Prepare daily, weekly, monthly report to H.O. and MAS.

· Participate for any system enhancement / testing/ projects/BCP assigned.

Requirements:

· Bachelor Degree in relevant fields

· Min 3 years of relevant experience in the Banking industry.

· Strong understanding and experience in swift operations.

· Able to process remittance transaction and common types of swift message.

· With knowledge of accounting entry and reporting.

· Good understanding and knowledge in various treasury products, e.g. Money Market, Foreign Exchange, Security/Bonds, derivative products and possessing treasury settlement and clearing processing experience preferred.

· Experience of handling trade finance products, i.e. L/C, L/G, collection, invoice financing, bill discounting, forfeiting preferred.

· Being familiar with local clearing systems, i.e. MEPS+ preferred.

· Must be meticulous, careful, positive and full sense of responsibility.

· Mature with good communication skills and must be able to work independently

· Knowledge of Mandarin is an added advantage to liaise with Mandarin speaking Parties

Work location: CBD

Responsibilities:

• Process trade orders and matching of trades & positions
• Check and confirm trade executions
• Follow up on discrepancies and ensure final settlement of trades
• Ensure settlements are done in a timely and accurate fashion
• Perform reconciliation of securities holdings and cash positions
• Maintain trade order book
• Other duties as assigned

Requirements:

• Possess Tertiary qualification with operations experience in private banking
• Open to work in a boutique scaled private client set-up
• Possess pleasant deposition, professional knowledge and right aptitude
• Good interpersonal and communication skills

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Monitoring of all applications and network infrastructure events using the monitoring tools.
• Analysis of incidents based on event management matrix.
• Perform daily activities as documented in the daily checklist
• To monitor, track and update the change management activities & routine activities
• Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
• Activates and facilitates the Technical/Management Bridge when required

• Monitoring of all applications and network infrastructure events using the monitoring tools.
• Analysis of incidents based on event management matrix.
• Perform daily activities as documented in the daily checklist
• To monitor, track and update the change management activities & routine activities
• Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
• Activates and facilitates the Technical/Management Bridge when required

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asian Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the Team

PwC’s Consulting practice provides business and technology advice to leading organisations to help solve their most complex business challenges from strategy to execution.

The Financial Services Strategy & Operations team enables organisations in the Financial Services industry (banks, asset managers, insurers, etc) to design and execute strategies to grow, become more productive, modernise their organisation, and position themselves for the future. We support this through a range of services focused on growth, productivity, ways of working, and digital transformation.

About the Role

As a Senior Associate, you will play a crucial role within engagement teams by leading a component of a project. You will formulate how problems should be structured and play a key role in driving analysis and activities that underpin solutions for our clients. Your ability to lead outcomes, think independently, and ideate ways forward within a team setting will drive the impact you will make as a Senior Associate.

On any given project, you will be able to quickly identify and acquire domain knowledge that enables you to problem solve, and have the ability to connect your outcomes to our client’s unique challenges. Working with your leaders, you will help manage aspects of an engagement while nurturing and leading junior team members.

Our Senior Associates come from a range of backgrounds that will contribute to diversity of opinion within engagement teams, with the ability to flex to different analytical and operational tasks.

About You

You are likely to be a Financial Services professional with the following key attributes:

• Bachelors or Masters degree in business, economics, finance, engineering or a related field. MBA or CFA is a plus.
• 3 - 5 years of relevant experience in Consulting or equivalent Strategy, Transformation, Digitisation, Operations roles is desirable
• Proficient in Microsoft Office suite
• High sense of ownership and accountability for outcomes and quality of work
• Proven ability to structure ambiguous problems using first principles thinking
• Strong analytical and problem-solving skills (both quantitative and qualitative orientations)
• Demonstrated ability and propensity for leadership in team settings
• Familiar or proficient with core consulting skills concepts, such as structured problem solving and hypothesis-driven approaches
• Have a basic understanding of a Financial Services industry (e.g. Banking, Insurance, etc.)
• Strong written and verbal communication skills (For applicants to Thailand, Indonesia and Vietnam, candidates should be proficient in both the local and English language)
• An ability to work effectively in a fast-paced and dynamic environment
• Record of high performance
• Creativity and intellectual curiosity
• Strong personal presence, combined with compelling and professional presentation and communication skills

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central

Key Responsibilities:

➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management

Requirements:

➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind

Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application for Customer Service Executive (Japanese speaking) ID: 19418- CK".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

1,Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Full Time: 48h - 5/5.5/6 days

No split shifts.

Closed on PH and Sundays.

Staff meal provided

Italian cuisine, fast pased CBD Lunch crowd

cafe style restaurant, efficient good service is key.

- take order, key in order, cashiering

- barista experience a plus, not compulsory

- serve food, clear tables, set up tables for fast turnaround service

- stock taking, ordering, monthly reporting

- keeping within budget

- efficient and quality service

- fast and clean work attitude

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

Responsibilities

Customer Relationship Management

• Develop and maintain long-term relationships with leasing customers, acting as their primary point of contact for all service-related needs.
• Proactively engage with customers to assess satisfaction, understand their needs, and identify areas for service enhancement.
• Coordinate regular follow-ups and manage feedback loops to address customer concerns and ensure consistent satisfaction.

Customer Service Enhancement

• Analyse customer service touchpoints to identify areas for improvement, working closely with the operations team to implement changes.
• Collaborate with fleet and operations teams to ensure seamless and prompt service delivery, including on-time vehicle maintenance and service updates.
• Establish customer service standards tailored to the leasing business and ensure these are upheld across all customer interactions.

Service Performance Tracking and Reporting

• Monitor and report on customer satisfaction metrics, including NPS (Net Promoter Score) and Customer Satisfaction Score, identifying trends and recommending action plans.
• Conduct customer satisfaction surveys, analyze data, and present findings to management to guide service improvement initiatives.

Customer Experience Projects and Initiatives

• Lead customer experience enhancement projects, such as loyalty programs, customer appreciation events, and feedback collection processes.
• Develop and implement programs for customer engagement, aiming to build loyalty and foster a community among leasing clients.
• Work closely with marketing team.

Training and Staff Development

• Provide training and support to operations and service staff on customer experience standards and best practices.
• Coach staff on effective communication techniques and proactive problem-solving to enhance customer interactions.
  guidance and coaching to all staff so as to ensure consistent excellent service quality.

Requirements

• Degree in Business related field with 3 years of experience in customer service, customer relationship management, or a related field, preferably in the automotive or leasing industry
• Possess Class 3 Driving License
• Highly effective engagement and communication skills
• Mon - Friday, 8.30am - 6.00pm, Ubi
• Job Reference: QXWRXR73

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Service Crew

6 days, 10am-10pm with 3 hour split shift break, can negotiate, Monday off day

Salary: $2100 -$2400

Location: Boon Keng

Job scope:

• Greet customers and taking orders
• Serving food and drinks
• Any other ad-hoc duties

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.

details

• West
• M-F 9am - 6pm, hybrid work arrangement

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Drafting of shipping documents (B/L, LC, invoice, PO)
• Coordination of shipments

skills and experience required

• Preferably individuals with at least 2 years of relevant experience
• Proficient in using SAP.

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

• Direct customer service interface ensuring high service and support standards to achieve clients expectation
• Handles general reception and administrative duties
• Provides customer service support to in-house tenants and attends to client service request, feedback and complaints
• Assist in the daily operation of the Business Centre
• Assist in procurement, inventory control, simple invoicing and month end records and reports closing
• Assist in simple IT and office setup work

Position: F&B Service Ambassador

• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: $2500

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

We are seeking a motivated and customer-focused Service Engineer to join our team. In this role, you will be responsible for maintaining and servicing security systems in alignment with industry standards, ensuring optimal system performance, minimal downtime, and exceptional customer satisfaction.

• Permanent Position : Service Engineer
• Salary : Attractive Remuneration + Transport Allowance + Mobile reimbursement + Service Bonus
• Location : Kallang
• Working Hours : Office Hours

Key Responsibilities:

• Collaborate with customer service representatives to promptly resolve customers' security system issues.
• Provide comprehensive support and maintenance services, including preventive maintenance, troubleshooting, system upgrades, expansions, alterations, and training.
• Build and maintain long-term relationships with customers to ensure satisfaction.
• Renew and manage maintenance contracts as needed.
• Deliver high-quality service by adhering to industry standards and ensuring prompt responses to service requests within the region.
• Troubleshoot and resolve technical issues, providing follow-up until resolution.
• Oversee service issues transitioned from the project team after external handovers.

Requirements:

• Diploma or higherqualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is an advantage.
• Proficiency in IT hardware, networks, and database systems.
• Strong analytical and problem-solving skills, with the ability to work under pressure.
• Self-motivated, independent, and eager to learn.
• Excellent communication and interpersonal skills with a customer-oriented mindset.

Next Step:

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

EA License No. – 23C2060 |EA Registration No. - R2092390

Position: Service Crew

• Location: Bukit Panjang, Sembawang, Paya Lebar, Kent Ridge (NUS), Jurong West (NTU)
• Salary : Depend on working day + AWS + Bonus
• Working days: 5/ 5.5/ 6 days (10:30am-10pm) 90 mins break

1. 5 days - $2,400 - $2,600
2. 5.5 days - $2,600 - $2,800
3. 6 days - $2,800 - $3,000

Requirements:

• Training provided

Job Description:

• Greet and assist customers with our self-ordering kiosk
• Maintain cleanliness of tables and dining areas
• Assist with food preparation and ingredient refills as needed
• Seek feedback from our customers on our mala

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Support the smooth running of day-to-day operational activities related to student services, including attendance management, payments, and stakeholder interactions.

Job Requirements:

• GCE O-Level, Diploma, or Bachelor’s degree in Business Administration, or a related field.
• 2 years of progressive experience in student services or administrative management within a private education institution is highly preferred.
• Ability to effectively plan and coordinate the execution of student services tasks.
• Ability to handle confidential information with discretion and professionalism.
• Ability to be operationally hands-on, possess a proactive mindset, and remain committed to delivering impactful results within stipulated timelines.
• Ability to demonstrate strong organisational and problem-solving skills

Position: Baker cum Service Crew

• Salary: $2300-$3000 + Commission
• Working days & hours: 6day 10hour rotate shift
• Location: Katong (upcoming new outlet) / other outlet

Requirements:

• Training is provided for food handling and service

Job Scope:

• Sales and serving customers
• Inventory management
• Baking cakes and pastries
• Washing / cleaning dishes and premises
• Keeping premises clean
• Making pancakes (min jiang kueh)
• Any other ad hoc duties

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279