Havas Singapore is looking for a Human Resources (HR) Manager to oversee all aspects of human resources practices and processes with strong recruiting experience. Reporting to HR Director, your HR manager duties will involve managing activities such as job design, recruitment, employee relations, performance management, training & development and talent management.

Responsibilities:

• Assist HR Director to develop and implement HR strategies and initiatives aligned with the overall business strategy
• Oversee and manage the recruitment and selection process, including job postings, screening resumes, and conducting interviews
• Manage employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees
• Analyze trends in compensation and benefits
• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
• Design and implement employee retention strategies
• Maintain employee records and ensure compliance with all relevant laws and regulations
• Provide guidance and support to managers and employees on HR-related matters, including performance management, disciplinary actions, and conflict resolution
• Work closely with HR Director to conduct annual performance and salary reviews
• Conduct regular training sessions on HR policies, procedures, and best practices
• Collaborate with department managers to identify staffing needs and develop workforce planning strategies
• Payroll and claim processing, analyse wage and salary reports and data to determine competitive compensation plan
• Stay up-to-date on HR trends and best practices to ensure the organization remains competitive in attracting and retaining top talent

Requirements:

• Bachelor's degree in Human Resources or related field
• 5+ years of experience in HR or Labor Law, preferably in the Advertising/ Media industry
• Ability to maintain confidentiality and handle sensitive information with discretion
• People-oriented and results-driven
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labour law and HR best practices
• Strong understanding of change management principles and experience leading organizational change initiatives
• Proficient in running salaried payroll and processing expense reimbursements
• Excellent data analysis skills with the ability to collect, analyze, and present HR metrics to inform decision-making
• Excellent communication and interpersonal skills to effectively interact with employees at all levels of the organization

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 60+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Socialyse, Red Havas, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023, we won Best Agency Culture (Gold) at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

*Kindly note that only shortlisted candidates will be contacted.*

Description:

• Provide delightful service to customers placing orders and making enquiries via email/phone/fax
• Timely and accurate entry of orders into the system; generating invoices/delivery orders
• Plan and coordinate daily deliveries
• Efficient day-to-day management to closure - filing, order tracking etc
• Assist in selective administrative work assigned

Requirements

• Familiar with navigating ERP system (training will be provided)
• Accurate, timely, proactive
• Work in Jalan Pemimpin (MRT: Marymount/Bishan)
• 5 day work week (8.30 am - 5.30 pm)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description:

• Approaching contacts in the market to get leads to new client prospects
• Demo products & solutions to prospective or existing clients
• Occasionally help in participation in relevant events, including booth setup, material prep, etc.
• Gathering & Analysing new user requirements
• Creating PowerPoint, project plans/gantt chart, planning resource requirements
• Creating functional &/or technical specifications for India dev team
• Creating test plans and testing before client delivery
• Supporting post-delivery SIT / UAT / Production cutover
• Regular meetings with client project teams, tracking, investgating, providing solution, alternatives
• Required business domain knowledge of one or more of FX Derivatives, Equity Derivatives, Fixed income, Bonds, FX cash, Mutual funds, Lombard lending, Portfolio management, Corporate actions & Post trade life cycle management and expertise in some of them
• Working level Technical knowledge of one or more of .Net, IIS, SQL, MQ, Java, FIX, HTML, JSON, XML, etc.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Team Introduction

The Platform Product Management team is under TikTok Trust and Safety. Their goal is to keep the platform running smoothly and to guarantee user safety. The purpose of Risk and Response is to mitigate and lessen escalation. We collaborate with cross-functional teams to create and improve product capability, features, and tool ability to detect risks at an earlier stage, monitor possible online risks, and respond to any emergency risk trends in a speedier manner.

What you will be doing:

1. Lead, define and manage TikTok Risk Investigation & Intervention Platform product vision, strategies, roadmap and success metrics;

2. Work closely with cross-functional teams to execute the product roadmap and ship the product;

3. Research and analyse competitive products in the market such as cutting-edge trends in the Risk Investigation & Intervention field, and output the decision-making basis;

4. Lead alignment with stakeholders, including but not limited to engineers and designers on prioritization and changes to ensure product realization and delivery are smooth;

5. To have an in-depth understanding of different business scenarios and user pain pointers, define potential common business scenarios and precipitate the best solutions, continuously optimise workflow, and improve problem-solving ability and efficiency;

6. Be the owner of platform products, monitor business performance efficiently, find and analyse business issues in time and accurately promote the improvement of corresponding capabilities.

7. Lead and manage the team to deliver the roadmap through agile sprint cycles, breaking down the product roadmap into executable stories and requirements; be responsible for team management, training and growth.

Qualifications

What you should have:

- At least 7 years of work experience as a Product Manager Lead, and 2 years of leadership experience in high growth in the tech/software/internet industry with demonstrated success in launching new products and features.

- Strong understanding of business, able to relate to users' pain points. Has good business logic and communication skills. Able to lead product from 0-1 independently, and 1-N iterate.

- Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve the business goal.

- Exceptional communication skills, and strong cross-functional collaboration skills.

- Have a strong ability to work under pressure, have the courage to overcome difficulties, and accept challenges.

- Self-starter with strong learning ability, curiosity, and business acumen to drive a new product to support a new business.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Position Overview: As a Regulatory Affairs Manager, you will lead submissions and streamline regulatory processes to ensure product approvals in the APAC/Asia/ASEAN markets, while fostering collaboration and compliance with regional regulations.

Key Responsibilities

1. Lead submissions and regulatory responses for new products in APAC/Asia/ASEAN.
2. Develop efficient submission strategies for regional regulatory approvals.
3. Foster cross-departmental collaboration for regulatory insights.
4. Act as the primary internal regulatory contact for the region.
5. Standardize regulatory processes to improve efficiency.
6. Integrate regulatory information management systems.
7. Support innovation and business development projects.
8. Monitor regional regulatory changes and assess their impact.
9. Gather competitive intelligence on regulatory matters.

Requirements

• 5+ years in APAC/Asia/ASEAN regulatory affairs (pharmaceutical, medical devices, consumer health)
• Experience in new registrations/variations/indications/renewals.
• Degree in Pharmacy, Life Sciences (or in a relevant field).
• Expertise in regional regulatory principals and experience managing communication and collaborations with health authorities.
• Strong multitasking, communication skills and great sense of team-work.

To apply, submit your most updated resume showcasing relevant qualifications and experience.

Not the right opportunity?

We're always looking out for the best talents in the life science industry. If you are currently seeking exciting opportunities within the pharmaceuticals, medical devices, in-vitro diagnostics (IVD), or consumer health industry, do reach out for a confidential chat.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Requirements

• Must have Refrigeration knowledge or experience.
• Min 3 - 5 years working experience in the field of Industrial cooling, industrial refrigeration, electrical, mechanical as well as electronic skill.
• Candidate must possess at least a ITE Certificate / Diploma in Electrical / Electronic or other equivalent qualification.

Job Description

• Installation and commissioning, service and maintenance on site as well as in house chiller repair.
• Respond and attend calls from clients.
• Responsibility of all other service tasks as assign.
• Perform ad hoc duties as assigned by Manager / Supervisor.
• Able to work independently.
• Willing to learn, training will be provided by way of training in our HQ Germany or Subsidiary Office in China or on-the-job training.
• Overseas travelling is required with travel allowance given.

About CMI

Capital Markets IT (CMI) is the IT department within the bank focused on solutions related to Capital Markets. This includes Front Office (FO) booking platforms, Back Office (BO) platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more. It is the department most directly exposed to the bank’s financial operations.

Responsibilities

• Able to lead in terms of technology and conceptualize, propose design and architectural evolution, along with operational model.
• Contributing to development of high quality fully tested source code complying with deadlines, schedule and coding standards.
• Liaise with business analysts for clarification and understanding of requirements.
• Provide deployment and change management of the solution/platform
• Develop tests strategy in coordination with project manager / Business Analysts
• Provide technical assistance during user acceptance test
• Support applications in production - analyze and resolve issues as they arise as well as propose optimizations for future.
• Monitor the results and quality of the different software solutions and projects implemented in the organisation

Qualifications and Profile

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

The successful candidate will definitely have:

• At least 12 years of software development experience
• At least 8 years’ experience working with Java
• Strong knowledge on various design patterns
• A strong understanding of recent Java language features, such as lambdas, streams, and futures
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Experience with Maven, Git, writing and maintaining integration tests
• Strong familiarity with Linux and bash
• Good knowledge of SQL or an SQL-inspired dialect such as HQL
• Experience in cloud native architecture.
• An ideal candidate will also have expertise in some or all of the following:
• JupyterLab, JupyterHub, Jupter notebook, Mercury ecosystem
• Gitlab, Jenkins and Ansible with exposure to devops culture
• Jira or a similar issue-tracking system
• Python
• AWS cloud architecture

Additionally, knowledge of the following would be helpful although it is not required:

• Web development fundamentals (HTML, Javascript, typescript, jQuery, ReactJS, etc)
• Docker/Kubernetes, Microservices
• ElasticSearch
• Understanding or interest in finance & financial markets, particularly interest rate derivatives in their many forms (Forwards, Futures, Swaps, Swaptions, etc)

Besides having greater development experience than an intermediate or junior developer, a technical lead will be expected to make sometimes complex architectural decisions that balance difficult trade offs, and defend those decisions to management and clients within the bank; he or she will be expected to take a leadership role in the team, mentoring less experienced colleagues and helping them progress.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Scope

• Carry out maintenance and repair works Food Waste Digester
• Perform routine maintenance program
• Able to follow given schedule
• On-the-job training will be provided

Job Requirements

• Able to work independently
• Required to perform standby after normal hours
• Required to travel (within Singapore)
• Preferably with background in Mechanical/ Electrical Engineering

Job Description & Requirements

· Plan, organize and oversee timely completion of monthly and year-end financial close, annual strategic planning, forecast and budget

· Analyse financial data and present financial management reports and projections.

· Provide adept system support and facilitate timely resolution of accounting & compliance issues and business process

· Oversee financial reporting functions of Singapore operations, reporting to Japan HQ.

· Liaise with external auditors and tax consultants on statutory & tax compliance.

· Streamline month end closing activities to improve process efficiency on transactional activities

· Lead and execute continuous business and financial processes excellence

• Opportunity to work on cutting edge Technologies
• Work with regional team

About Our Client

Our client, a multinational F&B/Retail MNC, is expanding their presence in Singapore and the region. They're actively seeking an Applications Manager with experience in retail chain start-ups to drive their technological initiatives and support their growth journey.

Job Description

• Oversee and manage the IT Application landscape of our retail chain start-up, ensuring its smooth operation and continuous improvement.
• Collaborate with cross-functional teams to identify and address IT needs, ensuring efficient operations and seamless integration of technology.
• Drive the implementation and roll-out of POS, ERP, CRM, Loyalty, HRIS systems, ensuring its alignment with business requirements and operational efficiency.
• Provide support and troubleshooting for IT-related issues, resolving them in a timely manner to minimize disruptions.
• Stay up-to-date with emerging technologies and trends in the retail industry, making recommendations for system enhancements and process improvements.
• Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.

The Successful Applicant

• Bachelor's degree in Information Technology, Computer Science, or a related field. Additional certifications are a plus.
• Proven experience as an IT Manager, preferably in a retail environment or start-up setting.
• Familiarity with ERP systems,POS and experience in their implementation and roll-out.
• Hands-on experience with troubleshooting hardware and software issues.
• Experience working with retail-specific applications and technologies is highly desirable.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

Contact

Anmol Singh (Lic No: R1770409/ EA no: 18S9099)

Quote job ref

JN-032024-6375438

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

The SailPoint Technical Account Manager (TAM)| Escalation Manager provides the best possible customer service to the company’s most important customers. They bring deep knowledge of SailPoint’s products, related technologies, and their customers’ deployments to solve problems quickly and provide proactive guidance.

The TAM & Escalation Manager is a Hybrid and elite role in SailPoint’s customer support organization, with advanced technical, problem solving, account management, and customer interaction skills. To that end, TAMs support a small set of customers, typically 6 to 8. This role has wide discretion to act in the best interest of their customers and orchestrating assistance from any other technical support, professional services, sales, or engineering organizations. As the members of the customer support organization in APAC, TAMs also mentor the more junior members of the Technical Support team and help them develop their technical and customer interaction skills.

Within 1 month:
You will complete corporate onboarding and the self-paced Identity University training for IdentityIQ (IIQ) and IdentityNow (IDN) essentials.

Within 3 Months:
You will be shadowing other TAM calls and attending support case discussion and troubleshooting calls. Someone with previous TAM experience may start taking one account around this time. You will tackle advanced courses for IIQ/IDN that are self-paced and/or instructor led. You will be familiar with Salesforce, Gainsight, and ServiceNow and assist other TAMs in their accounts.

As an escalation manager any form of technical escalation needs to be attended during your business hours and continue to work with the teams to de-escalate the situation thus providing best customer experience in a dire situation. As an escalation manager you are expected to cover for other Geos escalations also during APAC hours which may or may not require active involvement. Part of escalation management would be Exec level calls, CRIT-SIT meeting for the accounts escalated and Reporting these over, weeks, quarters, years.

Within 1 year:
You will have received a full case load of 6-8 accounts and will be managing biweekly client calls. You will engage the CSE or engineer assigned to tickets and help drive resolutions.

Responsibilities:

• Serves as main point of contact for technical support issues
• Works closely with the Designated Senior Support team focused on customer’s tickets
• Leads escalation responses
• Conducts regular Support ticket review calls with their accounts to ensure ticket prioritization and customer expectations are understood
• Drives elimination of any customer or internal bottlenecks impeding problem resolution
• Provides proactive guidance, encourages adoption, and assists with technical questions regarding SailPoint’s products
• Manages the status and internal/external communication of Support tickets
• Collaborates with support management to orchestrate support response beyond the TAMs direct capability
• Conducts regular reviews of service delivery quality, industry threat assessments and solicits feedback on service delivery
• Works closely with Customer Success Managers to ensure SailPoint post-sales experience exceeds customer’s needs.

Requirements:

• 5+ years' software support experience to include customer-facing technical support - preferably in enterprise security software product companies
• Proven track record of seeking, learning, and effectively applying technical information available from various sources, including documentation, online sources, practical testing and experimentation, and the knowledge of other technical professionals
• Ability to provide rigorous and detailed descriptions of problems and features to product developers and managers, and to update descriptions, status, and information in a well-organized manner. Experience with Database Administration (Oracle, Sybase, MSSQL, MySQL)
• Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms
• Experience with XML, SQL and a J2EE / Java EE 5 Application Server such as Tomcat, WebSphere, or WebLogic
• Familiarity with programming and web technologies such as Java/BeanShell, JavaScript, SPML/SOAP, JSF, and Log4j
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a plus
• Experience with SailPoint’s product suite is preferred but not required
• Excellent written and verbal communication skills. Proven ability to listen and empathize with the customer’s situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.

Education:

• BA/BS or global equivalent experience
• CS or Engineering degree a plus

Location:

• Singapore, and some travel to Austin HQ, APAC locations may be required for team events.

*JOB DESCRIPTION**

- Attend internal & external project meetings, site meetings & presentations

- Assist in gathering of cost for quotation

- Assist Project Director with Project Management

- Gather materials for material board & check material stock status

- Liaise with customers, designers & sub-contractors

- Liaise with Project Supervisor & workers

- Prepare site progress reports (Progress Photos & Work Updates)

- On-time delivery of project

- Gather all related project costing for Profit & Loss record

- Responsible for monitoring the daily process and progress at the project.

- Documentations (Toolbox Meeting form, Permit to Work etc)

- Ensuring compliance to government rules & regulations

- Follow up with after sales service (Maintenance, defects etc)

- Performing other duties as assigned

- Safety and Risk Management

Experience in commercial residential renovation is preferred

*Requirements**:

- Diploma or degree in Civil Engineering, Architecture, or related field

- Minimum 2 years of experience in construction project management

- Able to understand architectural drawings Experience in Autocad or any equivalent drawing software

- Able to communicate in English & Mandarin

- Ability to multi-task and meet tight deadlines

- Good team player and able to work independently

- Good interpersonal & negotiating skills

- Can start work immediately

- Approachable and Flexible

• Responsible of technology leadership, manage and drive implementation and post implementation support of BI platform using Azure BI technology stacks.
• Drive demand management and capacity planning for BI in the organization for Malaysia, Singapore, and Brunei.
• Gathering and translating business and/or technical needs into relevant documentation for assigned projects.
• Influence direction to stakeholders as well as external partners to establish consensus to deliver results.
• Spot opportunities to share data, insights, algorithms and solution between stake holders in a secure, compliant manner
• Support maintenance of existing BI reports, Data load, transformation and extraction.
• Execute daily, weekly and monthly management reports.
• Maintain and enhance daily automation reports leveraging on existing old (Excel, SAP BI) and new BI platform (Azure BI Stack).
• Monitor and maintain BI data load in all the platform.
• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
• Analyse issues reported by users, resolve issues with or without vendor support.
• Perform necessary testing and work together with users, global team, and vendors to ensure issues are resolved on time by priority.
• Follow process for system change management to ensure that changes are compliance with audit requirements.
• Review automation reports recipient with stakeholder and manager to ensure the list is updated.
• Review BI security role to ensure the right data access is given for data and reports in BI within the organization.

Job Responsibilities

• Understanding the SOP of the operations and improving the processes
• Submitting daily/weekly report to management
• Inspection of work environment and staff KPI
• Doing daily QC check
• Ensuring workplace safety and hygiene
• Feedback on any staff’s behavior/performance
• Involve in problem solving issues and replying to clients/customers
• Assist with staff attendance and scheduling
• In charge of training and overseeing the operations
• Ensure safe work and hygiene procedures are implemented to control risks
• Responsible to ensure all staffs meet their job expectations

Job Requirement

• Able to commit on weekend work, 6 days’ work week
• Team Player
• Need to work in a fast-paced environment
• Require having 2 years of relevant working experience (eg; supervising a team in production/operation sector)
• Good communication skills
• Good leadership skills and maturity to lead a team

Key Responsibilities:

• Respond to customer inquiries: Manage incoming customer requests for quotations (RFQs), promptly and accurately providing information on products, services, and pricing.
• Manage quotations process: Collaborate with internal teams such as application engineering, and sales to ensure On-time submission of accurate and competitive quotations for customers.
• Follow up on quotations: Proactively follow up with customers after sending quotations to address any questions, concerns, or feedback, and to increase the chances of securing the order.
• Update RFQ hit rate report: Track, update and publish weekly RFQ hit rate report, which monitors the number of quotations provided, the number of orders received, and the overall success rate of the quotation process. Identify areas for improvement and recommend actions to enhance the hit rate.
• Process customer purchase orders: Receive and review customer purchase orders for accuracy and completeness. Confirm pricing, delivery terms, and other relevant information. Enter orders into the company's order management system and coordinate with production and shipping departments to ensure timely order fulfilment.
• Invoicing: Prepare and send invoices to customers for completed orders, ensuring accuracy and timeliness. Work closely with the finance department to resolve any discrepancies or issues related to invoicing.
• Maintain customer relationships: Act as a point of contact for customers, addressing any questions or concerns that may arise throughout the order process. Foster strong relationships with customers by providing exceptional service and support.
• Coordinate with internal teams: Collaborate with various departments to ensure a seamless experience for customers and the successful execution of orders. Communicate customer requirements and expectations to relevant internal teams.
• Continuous improvement: Regularly review RFQ processes and procedures to identify opportunities for improvement.

Requirements:

• Diploma in Engineering, Business or equivalent qualification in Customer Service.
• 2+ years of experience in customer service, preferably within the machining and fabrication industry.
• Strong understanding of machining and fabrication processes, materials, and terminology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, especially Excel, and experience with order management systems.
• Detail-oriented and highly organized, with the ability to multitask and manage competing priorities.
• Strong problem-solving and negotiation skills.
• A commitment to delivering exceptional customer service and fostering strong customer relationships.
• Ability to work collaboratively with internal teams and adapt to a fast-paced environment.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Involved in web development, REST API development and smart metering information development.
• Developing complex systems and components for real time, distributed and highly secured environments.
• Ensure code and designs are in compliance with bank’s policies, follow specifications, coding best practices, prepare and produce releases of software components.
• Working with a CI/CD pipeline (Bitbucket, Jenkins, Nexus, SonarQube) and deployment tools such as Docker and OpenShift.
• Support implementation and onboarding of application teams to ELK (Elasticsearch, Logstash and Kibana).
• Working with highly collaborative teams and to build quality solutions.
• Working with Agile teams using JIRA tool.

Requirements

• Degree in Computer Science, a related technical field that involves programming, or combination of equivalent practical experience and education.
• Minimum 2 – 5 years working experience in relevant role/s
• Significant experience with Spring Boot Framework, PostgreSQL, Gradle, Node JS and JavaScript, CSS, ReactJS, Angular / Vue, Python
• Experience in utilising open-source technologies and related configurations.
• Knowledge of REST and SOAP protocols
• Experience working with DevOps tools (Git, Bitbucket, Jenkins, Nexus, SonarQube)
• Experience in utilising open-source technologies and related configurations.
• Experience in at least one of the databases such as MySQL / Oracle / SQL Server / Redis / MongoDB / Hive
• Experience in ELK stack (Elastic, Logstash, Kibana) and Grafana
• Good to have end to end ELK implementation experience with Logs/metrics ingestion
• Good to be able to perform data analysis to develop dashboards and metrics
• Possess good problem-solving skill and can adapt to changes in business requirements.
• Effectively prioritise and execute tasks in a high-pressure, fast paced, global environment.
• Strong organisational skills to manage assignments effectively and working within tight deadlines.
• Strong communications skills to collaborate with developers, QA, project managers and other stakeholders.
• Experience working in Agile teams using JIRA tool.
• Able to work independently and as part of a team.
• Willing to learn new skills, existing and emerging technologies

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Job Descriptions:

1. Coordinate and assist in the daily operation of the M & E services, carrying out all planned preventive maintenance and periodic inspection and up-keep of all plants and equipment.

2. Perform weekly checks on the building’s fire alarm system main panel and sub-panels, including trouble shooting on failure of fire-protection system.

3. Attend to tenant’s complaints and work requisition.

4. Maintain a proper stock control and record for all electrical/mechanical parts, accessories and materials kept.

5. Respond and attend to all emergency calls after office hours and for reinforcement of manpower during major breakdown of plants and equipment in the building.

6. Ensure that service contractors perform proper service standard in accordance to the service contract’s specifications and requirements.

7. Trouble-shoot on any apparent failures of all electrical and mechanical equipment installed.

8. Maintain and up-keep building’s fabric and other carpentry/ironmongery work as and when directed by the management.

9. To carry out minor electrical installation works as and when assigned by the management.

10. Carry out energy and water conservation tasks as and when directed by the management.

11. Perform 2-shift duties as and when assigned.

12. To attend to any other job functions that may be assigned by the building manager and the management from time to time.

13. Carry out periodic maintenance of water chill/pump/storage/server room/motor fans for the wind tunnel

14. Attend to Variable Frequency Drive / Programmable logic control

15. Attend to Main server room

Thank you for applying with iFly Singapore. We regret that only shortlisted candidates will be contacted.