Job responsibilities

1. Monitor and receive import & export pre-alerts from oversea offices or agent, check for the ETA date upon receive documents;
2. Perform mapping & verify documents in the system once confirm, notify export team if there are any transshipment cargo for loading in our own consolidation container;
3. Work closely with warehouse/vendor for trucking and unstuffing;
4. Arrange for payment based on carrier billing and declaration of clearance permit (if required);
5. Handover local discharge shipment together with the DO and BL for local clearance process to Operations Team;
6. Update import origin offices the transshipment cargo connecting vessel details;
7. Place booking with co-loader for those shipments that we are not forming our own consolidation;
8. Together submit to the co-loader the necessary documentation and pre-alert destination offices once ready;
9. Perform Profit & Loss analysis for import containers and send out/take in the billing from/to offices;
10. Close file within the timeframe given in SOP.

Requirements

• At least 1 year of relevant working experience in LCL shipments handling
• Self-discipline, initiative, and able to work independently
• Team player with good interpersonal and communication skills
• Customer Service oriented

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Global Deal Management’s (GDMs) primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GDM drives change across go-to-market, positively impacting Stripe users and cross-functional teams. GDM’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights.

What you’ll do

Stripe’s Global Deal Management team is looking for a Deal Manager to support a team of Deal Leads and Analysts who focus on the closure of custom and standard commercial deals. This is a large scope, including owning the development and support of the team, approving custom commercial approaches, coaching sales and deal teams on the right way to approach a deal, all while working cross-functionally to scale the needed mechanisms to support the team. You will be responsible for a regional book of business, acting as a key resource for sales leadership across related pipelines. This role requires a background in driving pricing deals to closure, a strong understanding of commercial discount frameworks, and experience supporting a team through high-growth phases.

The candidate will have experience with SaaS products, private pricing strategies, and a background in supporting selling motions. The candidate will have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You will love this job if you are a natural relationship and mechanism builder.

Responsibilities

• Act as player and coach, directly managing a team of regional Deal Leads/Analysts who manage deal structuring, strategy, negotiations, and closure of Stripe’s sold portfolio.
• Work with sales, GTM leadership, services/support teams, and cross-functional teams to remove blockers throughout deal cycles, acting as a primary regional escalation point.
• Understand the business and technical requirements of our customers and partners, advising sales and deal teams on the best approach (balancing risk between custom terms and internal system limitations).
• Work cross-functionally to support the development of global mechanisms to drive efficient deal management.
• Work backwards from senior sales leadership to establish the right deal management motions including pipeline reviews, MBRs, 2X2s,
• Quickly build credibility and trust with internal customers.
• Provide strong leadership, communication, and persuasion skills.
• Support projects which scale the deal management space, including evolution of commercial frameworks, region-specific field enablement, and broad system/process changes to streamline deal cycles.
• Continued scaling of a regional deal team, partnering with senior leadership to plan appropriate staffing measures through planning periods.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• BA/BS degree in Business, Technology, Finance, or Economics.
• 8+ years of experience in deal management/procurement/pricing strategy/financial consulting.
• 4+ years of experience with managing a team either directly or indirectly, including acting as an escalation point while coaching individuals on approach.
• Experience working in ambiguous, quickly scaling environments, comfortable with high-agency.
• Strong communication, presentation, negotiation, and project management skills.
• Experience working with SaaS products.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Summary

Act as the main liaison between customers and the Company to manage customer relationship. To achieve sales objective of business and to ensure growth and profitability. Be ultimately responsible for customer satisfaction and business performance for Asia.

Responsibilities

• Serve as the focal point for customer information and quotation for semiconductor product
• Review quote requests in detail and ensure all quotes are provided within the set Lead time and are competitive
• Represents customer’s interest to drive support activities within the Company.
• To expand existing customer business to Singapore branch
• Liaise with Suppliers during quotation stage
• Co-ordinate with Design Engineers and support team on smooth transition from quotation stage to NPI stage.
• Knowledge of machining, manufacturing of parts from Various commodities, supply-chain and operations functions is peferred
• Drives suppliers for cost reduction along with SCM team
• Ability to influence and successfully lead in a fast-paced, matrix-reporting, multicultural environment.
• An effective communicator with customers, suppliers, executives, peers, and subordinates.
• Strategic thinking, problem-solving, negotiation, and decision-making skills.
• Well versed in all MS Office applications.
• Drive closure of any customer technical issues with design engineers

Requirements:

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent.
• Minimum 5 to 8 years of working experience in the related field preferably in Contract manufacturing is required.
• Good track record in customer service / program management / account management / project management in Manufacturing industry.
• Autonomy and decision making abilities (in a collaborative approach with Plant Manager and other Leadership team members.)
• Good knowledge of cost and pricing analysis (pre-requisite to understanding pricing in a competitive environment)

Interested applicants, please forward a detailed resume as MS Word format / PDF (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Responsibilities:

o Plan, organize, and execute development projects (such as ESS etc..) from initiation to closure, ensuring adherence to project scope, schedule, budget, and quality objectives.

o Define project requirements, objectives, deliverables, and success criteria in collaboration with stakeholders and project team members.

o Develop project plans, schedules, and resource allocations to effectively manage project activities and meet project milestones and deadlines.

o Coordinate cross-functional project teams, including customer, engineering, procurement, manufacturing, quality assurance, and regulatory compliance, to achieve project goals.

o Monitor project progress, identify risks and issues, and implement mitigation strategies to address challenges and ensure project success.

o Communicate project status, updates, and risks to stakeholders through regular meetings, reports, and presentations.

o Manage project budgets, expenditures, and financial forecasts to ensure projects are delivered within budgetary constraints and financial targets are met.

o Foster a collaborative and positive team environment, motivate team members, and resolve conflicts or issues that may arise during the project lifecycle.

Requirements:

• Bachelor’s degree in engineering, Project Management, Business Administration, or a related field. A master's degree or professional certification in project management may be preferred.
• Extensive experience in project management, preferably in the energy storage industry or a related field.
• Proven track record of successfully managing complex projects from initiation to completion, including planning, scheduling, budgeting, and resource management.
• Experience in leading cross-functional teams and managing stakeholders at all levels, including internal team members, contractors, suppliers, and customers.
• Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid, and experience in applying them to different project scenarios.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members, resolve conflicts, and foster a collaborative work environment.
• 
  
• Excellent communication skills, both verbal and written, with the ability to effectively communicate project objectives, progress, and risks to stakeholders.
• Proficiency in project management tools and software, such as Microsoft Project, Primavera P6, or Atlassian Jira, for planning, scheduling, and tracking project activities.
• Strong analytical and problem-solving skills, with the ability to identify project risks, develop mitigation strategies, and make data-driven decisions.
• Deep understanding of project management principles, processes, and best practices, including project planning, risk management, change management, and quality management.
• Familiarity with relevant regulations, standards, and guidelines governing ESS development, including safety standards, environmental regulations, and industry codes of practice.
• Being a good team player.

Preferably:

· Professional certifications in project management, such as Project Management Professional (PMP) certification from the Project Management Institute (PMI), Certified ScrumMaster (CSM), or PRINCE2 Practitioner certification will be plus.

About DTB

DTB Distribution is a Singapore-based distributor that specializes in omni-channel distribution and marketing of both luxury and consumer beauty and lifestyle brands.

Over the decade, the group has attained strong go-to-marketing expertise across multiple channels - including multi-brand beauty boutiques, perfumeries, department stores, drug stores and online marketplaces.

We invest greatly in a team of marketing talents who are dedicated to brand building, solidified with robust consumer and market knowledge.

Driven by the mission of bringing consumers the finest of beauty and luxury brands from all over the world - across niche, prestige and masstige categories, we have since established a comprehensive portfolio of over 15 partner brands such as Filorga, Marvis, Isdin, Embryolisse, Acca Kappa, and growing.

Marketing Manager

We are seeking a talented and motivated Marketing Manager to join our marketing team. This individual will play a vital role in developing and implementing marketing strategies that will bolster brand visibility, promote product awareness, and ultimately drive sales growth for our beauty distribution channels. The Marketing Manager will work closely with the Head of Marketing and other cross-functional teams to execute creative campaigns, analyse market trends, and contribute to the overall success of the company's marketing initiatives.

Responsibilities:

• Marketing Campaign Management: Collaborate with the Head of Marketing to conceptualize, plan, and execute innovative marketing campaigns that align with brand objectives and target audience preferences.
• Content Development: Create engaging and compelling content for various marketing channels, including social media, email marketing, website, blogs, and product descriptions, to build brand identity and product awareness.
• Social Media Management: Oversee social media platforms, curating content calendars, posting engaging content, responding to customer inquiries, and leveraging social media analytics to optimize performance.
• Market Research: Conduct thorough market research and competitor analysis to identify emerging trends, consumer behaviour, and opportunities for market penetration.
• Product Launch Support: Assist in coordinating and executing product launches, ensuring all marketing collateral is prepared and delivered on time to maximize impact.
• Influencer and Partner Collaborations: Identify, initiate, and maintain relationships with beauty influencers, bloggers, and potential brand partners to enhance brand visibility and reach new audiences.
• Marketing Analytics: Analyse marketing campaigns' performance, generate reports, and derive actionable insights to optimize future marketing efforts and achieve set KPIs.
• Trade Shows and Events: Support the planning and execution of trade shows, events, and promotional activities to elevate brand presence within the beauty industry.
• Collateral and Asset Management: Oversee the organization and distribution of marketing assets, ensuring accuracy and consistency in brand representation.
• Budget Management: Assist in managing marketing budgets effectively, ensuring optimal allocation and cost efficiency across various marketing initiatives.

Qualifications:

• Bachelor's degree in marketing, Business Administration, or related field.
• Proven experience with at least 5 years in marketing, preferably in the beauty industry or related field.
• Strong passion for beauty and knowledge of beauty products and trends.
• Excellent written and verbal communication skills.
• Proficiency in digital marketing, including social media, email marketing, and content creation.
• Ability to analyse data and derive insights for data-driven marketing decisions.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Creative mindset with the ability to think outside the box.
• Team player with exceptional interpersonal skills.
• Proficiency in using marketing tools, software, and analytics platforms.
• Strong attention to detail and adherence to deadlines.

• · Reports to Vice-President (Commercial).
• · To manage Subcontracting team in executing all Subcontracting work – in yard and outsourcing in Singapore and overseas.
• · To uphold Subcontracting policies and processes in Commercial Department.
• · To review and update the contract specifications guidelines for Subcontracting executives.
• · To keep a look ahead plan and identify potential subcontractors for contract award and negotiation.
• · To review and approve Subcontracting Executive recommendation for the awarding of work to respective Subcontractors after consultation with Project Manager.
• · To verify the awarded price is within the budget and to achieve the optimum price level to increase profitability for the company.
• · To handle all required legal documents with respect to Letter of Indemnity, Workmen Insurances, bank guarantees, etc.
• · To be kept abreast of latest updates on any changes in the Ministry of Manpower regulations and disseminate to the department.
• To verify that cost estimation and basis provided by the Subcontracting Executive is accurate and proper.
• To monitor and ensure Works Orders are issued within the shortest time possible. Where possible, within 2 days after concluding contract negotiation.
• As and when required, to provide support and assistance to subordinates when handling complaints from Production/Operations Department concerning poor progress or quality work from subcontractors.
• To verify that any additional Claims or Contract Variations from subcontractors are proper and are captured either in the claims to clients, or due to delays from Production Department and verification from Project Manager as required.
• To keep abreast of subcontracting news in the market on current market pricing and trends.
• To verify accuracy of information in the Works Order prepared by Subcontracting Executives prior to issuance to subcontractors.
• To ensure verification of subcontractors’ invoices prior to onward submission to Finance Department.
• To maintain and ensure periodic updating of rates the Subcontract Tariff Book.
• To source and increase the Company’s subcontractor pool.
• To perform periodic assessment of subcontractors.
• To analyse and maintain a proper quota issuance system.
• To attend to any other matters related to subcontracting as and when delegated by the Reporting Officer, including meetings.
• To upkeep and update Subcontracting documents, procedures and process flow.
• Any other ad-hoc duties being assigned by the Reporting Officer

More openings at www.gasoil.com.sg

Responsibilities:

· To maintain all equipment via 3d party vendor across the brands on a timely manner and as per needed in operations

· To go around to stores as per operation need to check machines

· Assist the store in charge should there be a mechanical crises or sudden break down or equipments

· To manager operations and drive sales at all the cafes and kiosks shops on a need basis with prior arrangement

· To manage operational costs including manpower, equipment maintenance etc

· To manager the stock for the machines and parts for the various outlets

· To be the Project Manager on all renovation projects, ensuring the projets are delivered in a timely and cost-effective manner

· Work with the Designers and contractors on the development of the floor plan, shop design and the build of the store

· Liaise with Operation team and Brand team to ensure the store layout fully utilize the floor space and is as per operation needs

· To maintain close, professional and effective links with all external contractors/suppliers to ensure that they deliver to mutually accepted agreements and highest quality level any other duties assigned by the management

Job Responsibilities:

• Pack and fulfil online sales and ecommerce orders through the efficient use of in-house and 3rd party delivery partners
• Receive incoming and outgoing shipment within the warehouse
• Coordinate all logistics activities and work with inter-department heads across different business units
• Monitor warehouse inventory and inform Product Managers if stocks are running below par level
• Provide feedback and suggest ways to improve operations and ensure cost-efficient and timely delivery of shipment and goods in line with the business needs
• Participate in monthly stock-take and provide monthly closing reports
• Support with any other administrative duties or special projects as required

Minimum Requirements:

• At least 1 year of work experience in a similar position
• Diploma/Bachelor’s Degree in Logistics & Supply Chain Management or equivalent
• Familiarity with Shopify and marketplace ecommerce platforms such as Lazada, Shopee, Fairprice and Amazon
• Experienced/Comfortable with operating pallet stacker/pallet jack
• Proficient use of Microsoft Excel
• Ability to communicate in written and spoken English and a positive mindset and “can-do” attitude to continuously strive to make things better
• Possess a Class 3 Driver’s license will be a bonus

Job Description:

• Responsible for the stock count of cars.
• Conduct regular maintenance checks to ensure the cleanliness of cars before handing them over to customers.
• In charge of spare car keys as well as labelling.
• Assist and coordinate with other departments on their car storage arrangements.
• Other ad-hoc duties as assigned.

Requirements:

• Candidates must possess at least O Level / N Level certificate.
• At least 1 year of working experience in the related field
• Eloquent and good communication skills
• Highly organized and meticulous
• Ability to work effectively in a team
• Comfortable liaising with people across all levels

The Opportunity:

1. Permanent Role | West/East
2. Working hours: 44 hours per week
3. 5.5 days work week (alternate Sat)
4. Basic up to S$2,500 + OT pay (OT volume depends on role)

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.

The Talent:

• At least 1year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Responsibilities:

• Provide continued support for system post go live (Review Change Requests, and prepare submission for approvals etc)
• Provide advisory, assist to drive and support initiatives of departments. (e.g. New services)
• Co-ordinate with work stream and project leads to report and document on the project status of various projects.
• Work with Departments IT SPOCs or representatives to plan; and ensure that the departments IT budget are submitted timely.
• Monitor and track utilisation of department IT budget.
• Manage and track on the system/devices risks and any deviation; and take appropriate mitigation action.
• Data Compliance – Lead the team to work with relevant stakeholders in establishing, maintaining and compliance of the data
• User Access Governance – Lead the team in establishing, reviewing and audit of the user access policy and procedures.
• IT Audit Management – Lead and conduct audits as per required (Routine/Ad Hoc)

Requirements:

• Degree in Information Technology, Business Analysis or equivalent, with at least 15 years of relevant experiences.
• Prior experience in healthcare industry, business analysis, project coordination, communications or change management are added advantages.
• Able to drive strategy, design, implementation to deployment.
• Project management capabilities and experience in driving a cohesive team and cross teaming environment.
• Possess confidence to resonate with senior management leadership – internal and external stakeholders.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23659

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Join our dynamic team as a Logistic Operations Manager responsible for overseeing the logistics operations within Shopee's and Cainiao's subcontractor courier services. This pivotal role entails managing and optimizing the end-to-end logistics processes to ensure efficient and timely delivery of goods to customers.

Responsibilities:

Individual to be involved in:

1. Trainee will delve into the entire logistics journey from start to finish, encompassing tasks such as order processing, sorting, transportation, and final delivery. Possess a high level of expertise in supervising and orchestrating all aspects of the supply chain, ensuring seamless coordination throughout.

2.Trainee will acquire a thorough understanding of the company's operational dynamics, along with the ability to structure work assignments, assign responsibilities, and schedule tasks in alignment with client requirements.

3.Trainee will overseeing different facets of the delivery procedure, such as supervising drivers and ensuring clear communication with stakeholders. Enhance and streamline delivery routes to reduce transportation expenses and enhance productivity. Additionally, monitor driver conduct, safety, and adherence to delivery timetables. Guarantee that delivery vehicles undergo regular maintenance, inspections, and comply with safety standards.

4.Trainee will recognize challenges and opportunities for enhancement within the logistics workflow, aiming to pinpoint areas needing improvement. Utilize problem-solving skills and adept interpersonal and negotiation abilities to offer professional guidance and solutions to clients, fostering efficiency improvements as necessary.

5.Monitor delivery metrics extensively, focusing on key indicators like punctuality, accuracy, and customer contentment. Utilize data analysis to pinpoint patterns and opportunities for enhancing delivery procedures. Manage and resolve any delivery interruptions, whether due to traffic, vehicle malfunctions, or adverse weather conditions. Responsibly address customer inquiries, grievances, and input concerning delivery services.

Technical Skills and Competencies

1.Operations management with adaptability and resilience

2.Supply-chain management with attention to detail and ability to focus on both the big picture and specific tasks

3.Leadership and Communication with strong management and team-building abilities

4.Risk Management and Problem Solving with analytical and critical thinking skills

5.Performance Evaluation and Forecasting with proficiency in data analysis and interpretation

Trainee will be put under 6 months Mid Career Pathway Programme

Salary allowance : $3800 per month

Job Purpose:

Promote and sell media products and services offered by the Company. Maintain and expand customer base in a bid to achieve sales targets set by the Company.

Job Duties:

• Experience in F&B and travel industry.
• Generate new business by expanding existing accounts
• Effectively managing existing client relationships to retain revenue
• Use relevant marketing tools and platforms such as Google Analytics to understand clients’ digital marketing performance and propose solutions to clients
• Obtain new accounts through new leads, cold calls, existing relationships, promotional events, or other sources
• Partner collaboratively with channel partners to understand their business and creatively adopt programs to drive new revenue, and expand business partnerships
• Evaluate and prepare business plans for key accounts.
• Manage accounts through entire sales process; business development, prospecting, and specifications through contract negotiations, signing, and post-sales support
• Deliver an accurate weekly, monthly & quarterly pipeline reports and business forecast
• Work to maximise sales and meet targets in the short and long term

Skills and Qualifications:

• Associate’s or Bachelor's Degree in Business, Marketing, or a Related Field;
• Proven tracked record in Media Sales;
• Experience in Customer Service and Account Management
• Great Presentation Skills
• Outgoing Personality, Excellent Interpersonal Skills, Persuasiveness, Likeability, Confidence, Listening, Resilience, Creativity, Adaptability, Organisation, Detail-Orientated, Multi-Tasking & Reliability
• Bilingual

We are looking for passionate individuals to join our Rockin’ Family! ☕

We Offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations (https://www.rockymaster.com.sg/outlet-locator)

Job Description

1. To perform kitchen and bar stations in compliance with the Company’s Standard Operating Procedures (SOP)

2. To perform counter station in compliance with the Company’s Standard Operating Procedure (SOP), to perform cashiering function and suggestive selling on outlet specialties, promotion items to customers.

3. Practice proper usage and cleanliness of all outlet tools & equipment and in compliance with statutory safety requirements

4. Practice good housekeeping, and to ensure cleanliness & tidiness of premises including toilet (if any), including clearing the garbage bags from the rubbish bins

5. Comply with NEA requirements over personal & food hygiene and safety

6. Practice proper usage and storage of all food and beverage items so that quality is well-maintained

7. Assist in inventory management

8. Any other ad-hoc task as and when assigned by the superior

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.
• May monitor call queues, call volume, and other metrics. Analyzes results and analyzes trends. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• Ensures representatives are properly trained when new products are released or products are upgraded
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Manages and communicates expectations internally and externally.
• Maintains contact with client in cooperation with Client Relationship Management team
• Strategically focused and responsible for client satisfaction, maintaining client communication (direct through queries and escalations and indirect through Client Relationship Management team)
• In cooperation with Client Relationship Management team acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
• Manages personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
• Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
• Minimum 7 years of experience in managing teams and client services
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry
• Proven track record in client relationship management and/or the sales of technology products and services
• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
• Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
• Demonstrates the ability to lead by example and motivate professional level staff
• Displays strong leadership qualities, decision making abilities and strong business judgment
• Possesses strong personnel management skills
• Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
• Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills
• Demonstrated customer-focused leadership ability
• Ability to work both independently and in a team environment

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

We are looking for passionate individuals to join our company

Our offer:

For more details: O'Coffee Club - Our Story (ocoffeeclub.com)

——————————

✨Staff benefits✨

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations

Responsibilities:

• Responsible for smooth daily operations in café
• Preparation of high quality beverages according to menu
• Light kitchen duties and preparation work
• Provide good customer service
• Basic housekeeping

Requirements:

• Passion for service and F&B industry
• Positive work attitude and a team player

9764 2262 (Joy)

We are looking for passionate individuals to join our company

Our offer:

For more details: O'Coffee Club - Our Story (ocoffeeclub.com)

Singaporeans only.

——————————

✨Staff benefits✨

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations

Responsibilities:

• Responsible for smooth daily operations in café
• Preparation of high quality beverages according to menu
• Light kitchen duties and preparation work
• Provide good customer service
• Basic housekeeping

Requirements:

• Passion for service and F&B industry
• Positive work attitude and a team player

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Job Scopes & Responsibilities

• Monitor the day-to-day operation of the vessels.
• Monitor, control and supervise the cargo operation.
• Provide information and pre-caution regarding the cargo, port, route and etc to the master when necessary.
• Appoint agent and protective agent when necessary. Check and approve the estimate and final PDA.
• Coordinate with the agent for the vessel arrival and departure formalities and berthing and un-berthing.Assist the master to prepare on / off hire.
• Monitor the vessel bunker and fresh water consumption and arrange bunker and fresh water supply.
• Provide vessel berthing, cargo operation, departure information and bunker quantity, cargo hold condition and etc to chartering manager.
• Monitor charterers redelivery notice and sending delivery notice to next charterers.
• Coordinate with present and next charterers for joint off / on hire survey.
• Coordinate with insurance company and PNI Club for insurance and claim issues.
• Coordinate and settle the C/P dispute include underperformance and other claims.
• Report and coordinate with PNI Club to arrange pre-loading survey for steel cargo and other high value cargoes.
• Coordinate with charterers and managing company for vessel transit HRA include armed guards and insurance arrangement.
• Prepare the hire / freight invoice. Monitor the hire / freight payment and collection. Settle balance hire / freight.
• Calculate the lay-time, settle demurrage and dispatch.

Requirements (Knowledge, Skills, Abilities & Qualifications)

• Minimum degree and above in relevant discipline
• At least 3 years of relevant experiences with Dry Bulk Carriers
• Experience in owner company is preferred
• Strong analytical and planning skills, project management and time management skills
• Committed to vigorous quality and cost control
• Excellent decision-making skills
• Skilled organizer and communicator at all levels

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

We are pleased to share that Eu Yan Sang International (EYSI), one of Asia’s leading Traditional Chinese Medicine (TCM) companies, has made a substantial investment in Chien Chi Tow. Together, we aim to offer an expanded range of services and products, anchored in our continuous promise as an ongoing commitment towards expanding the health and wellness sector for our consumers.

Join our incredible team at Chien Chi Tow Healthcare, where we know that it is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At Chien Chi Tow, we are driven by a shared purpose – It is our collective desire to see our staff grow and shine as we journey towards our shared vision of delivering seamless, holistic and multi-disciplinary through the efficacy of Traditional Chinese Medicine (TCM) care to the patients and community as the leading TCM company in Singapore since 1969, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at Chien Chi Tow will be profound, regardless of the role you take up with our growing team. Some of our people's priorities in the years ahead include strengthening our CARE Culture, promoting well-being and mental health of staff and equipping our staff with skills and knowledge to transform care in a changing health and wellness environment. In this role,you will be a proficient HR advisor who builds strong partnerships with the senior leaders and the Executive team to develop and execute the People Strategies.

Responsibilities

Manpower Planning, Talent Acquisition/Retention & Operations

● Forecast staffing needs and the projection of yearly manpower budget

● Establish clear understanding of the hiring requirements of the Business Units and work closely with on the hiring of talents and appointment/re-appointment of staff on a timely basis.

● Manage hiring / resignation related activities and existing staff support

● Communicate and advice to medical leaders/staff regarding HR policy & procedures, with support by Shared Services ● Responsible for all HR operational matters/processes

● Actively identify gaps and opportunities where people-related risks can be minimised and influence solutions/outcomes

Compensation & Benefits

● Coordinate and assist the promotion exercise annually by gathering information to support compensation review and address various level staff’s queries on compensation matters, with support from Executive & Ops team

Talent Management, Succession Planning and Employee Development

● Partner BUs/team leaders and provide recommendation in annual talent identification and succession planning exercise and provide recommendation for targeted development for staff, talents and potential successors

Employee Relations, Engagement & Change Management

● Be a facilitator and HR advisor to senior leaders in managing matters pertaining to industrial relations, employee grievances, conduct and discipline.

Performance Management

● Partner HODs/Head of Division, providing advice and guidance in the staff performance management

● Provide advice to staff on performance appraisal exercise

● Establish strong partnership with the business units to drive organisational effectiveness while implementing HR programmes and initiatives

Requirements

● Degree with at least 5-8 years of relevant working experience in the Human Resources function.

● Experience in TCM health and wellness industry would be advantageous.

● Post-graduate diploma in human resource management or IHRP Certified Professional (IHRP-CP) would be advantageous

● Good Knowledge of Employment Act and Labour Laws

● Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels, in both spoken and written English and Chinese

● Demonstrates flexibility and adaptability according to changing needs and priorities

● Collaborative and is comfortable working in a matrix structure with multiple priorities

● Resourceful and possess strong initiative to drive changes

● Ability to work independently as well as be active team members within and across the HR team.

● Candidates with prior experience in managing small teams would have an added advantage; appointment will commensurate with candidate’s experience.

Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
Contribute ideas to better serve the customers and improve efficiency and productivity
Involve in service quality initiatives to facilitate service culture development in BELLS
Handle collection of payments and all centre related administrative duties
Requirements:

Minimum GCE N/O level or equivalent
At least 1 year(s) of relevant experience preferably
Willing to work on weekends (Shift work required)
Dynamic individual with service aptitude, passion for service delivery and a proactive approach
Strong written and oral communication skills, analytical, administrative and interpersonal skills
A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Ability to function effectively and multi-task in a fast-pace, dynamic environment
Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.That’s where you come in.

As a Senior Service Designer - Player Support professional, you’ll be a key player in our Service Transformation team, tackling complex challenges to deliver a seamless player experience. You’ll design solutions that enable Riot’s Player Support to consistently exceed player expectations across all touchpoints with our player-support product, UX, policies, and operations. The Service Transformation team is on a mission to uncover transformative insights and opportunities to champion unforgettable service experiences that leave players deeply satisfied. We are the incubators of service design and experience for Riot’s strategic priorities. In this global role, you will:

• Collaborate closely with the Head of Service Transformation, Player Support (PS) leadership, and cross-functional teams across regions to identify and prioritize service design and improvement opportunities.
• Lead the design and implementation of service blueprints that map the entire player support journey, ensuring a seamless and positive experience across all touchpoints.
• Manage a project portfolio focused on service design and improvement initiatives, leveraging data insights to guide the process from concept to execution.
• Advocate for and integrate player/community feedback and experience metrics into service design decisions, ensuring continuous improvement in client/service usability, satisfaction, and loyalty.
• Partner with data analysts to translate CSat / SaSI markers into actionable insights for operational improvements.
• Proactively identify potential issues and events that could impact the player experience, working with teams to develop preventative measures and refine policies and processes.
• Design and implement impactful player support policies.
• Collaborate with PS leadership and cross-functional teams to develop and execute end-to-end service design strategies across all games and markets.
• Inform, consult, and contribute to the development and execution of player retention strategies.
• Confidently present your work, proposals, and research findings to senior stakeholders, effectively communicating your ideas and recommendations.

Required Qualifications:

• 8+ years of experience in a fast-paced, project-based environment with a proven track record of service design and service experience delivery.
• 5+ years of direct experience within customer service operations, customer experience design, or UX design.
• Demonstrated experience in owning and leading CX, UX & service improvement projects through the entire lifecycle.
• Proficiency in a variety of management tools, including Google Suite (or MS Office), Miro and/or Jira, Scrum, and Kanban methodologies.
• A passion for ensuring exceptional player experiences and a strong desire to deliver results.
• Excellent written, verbal, and visual communication skills with the ability to negotiate and resolve conflicts effectively.
• A highly proactive and results-oriented individual with a strong sense of ownership and the ability to work with minimal supervision.
• A proven ability to lead and influence teams to deliver high-quality work.
• Exceptional time management, resource management, prioritization, and problem-solving skills.
• The ability to effectively analyze data to understand operational performance.
• Willingness and capacity to travel up to 20%.
• A strong technical curiosity and a commitment to continuous learning in technology, tools, and methodologies.
• A Bachelor’s degree (BA/BS) or equivalent practical experience.

Desired Qualifications:

• Experience designing and improving work systems for both individual and multiple teams.
• Previous experience working within a Customer Service Operations environment.
• A history of success in a product support or customer support management role.
• Knowledge of Zendesk or equivalent CRM systems, including configuration and limitations.