Global Payments is a key strength and differentiator for Citi. Our business intermediates and processes flows generated by Corporates, Banks & Financial Institutions and Governments. Within Payments, E-Commerce is a key area of focus with strong growth expected to continue over the next few years. Citi’s Clients operating in this space are Fintechs, Payment Intermediaries and large corporates, who are agile, innovative and always looking for faster, secure and more efficient ways to collect.
Banking as a service is uniquely positioned to provide our clients with a superior client experience, innovative product and solution sets that support their growth plans.
The Team
Banking as a service is growing team; focused on core Product, Product development and E-Commerce commercialization. The team is tasked to design, develop, and deploy Banking as a service solutions that allow our clients to Collect, Hold and Pay; as an end to end service. Thus, enabling our clients to grow digital businesses at scale.
The team manages the end-to-end product management and development process from concept formation to strategy, business requirement, design and development, pilot launch, global rollout, and commercialization.
The Position
Banking as a Service(BaaS) Product Manager – Asia N & S. The Product Manager is a full-time, dedicated position reporting to the Payer ID Global Product Head.
Responsibilities:
- To own, deliver and manage specific product services that are being built as part of Payer ID Engine rollout in the cluster.
- Partner with clients on key issue management, process improvement and development opportunities.
- Redesign and implement services to minimize and eliminate friction to enable digital commerce flows. Work with Technology partners on optimization of present processes.
- Manage Payer ID Engine rollout in the cluster.
- Work with key stakeholders to manage Product related requirements for clients.
- Partner with key stakeholders from AML, Compliance, Sanctions & Legal.
- Partner with operations to ensure key client flows are processed and reported accurately & timely.
Key Skills:
- Must represent their domain area of knowledge, reach back into their function for support and advice as required.
- Good understanding of Payment operations, Technology and second line functions.
- Able to operate in ambiguous environment, adapt to new situations, and work collaboratively.
- Work closely with internal partners from Sales, Relationship, Operations, Technology, Finance, and Compliance (strategic discussions) to deliver results.
- Self-starter, should be flexible to pick up areas that require focus, given the dynamic nature of the Banking as a service.
- Able to manage conversations with senior internal stakeholders and Client’s technology teams.
Experience, Qualifications
10+ years’ relevant product management experience, preferably with a background in managing cross-product relationships in the financial services industry / Fintech / Digital commerce.
- 3+ years’ direct or indirect external client experience is a MUST.
- Experience with digital product strategy and execution is a MUST.
- Prior experience of working with second line partners is a MUST.
- Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
- Strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues.
- Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
- Excellent verbal, digital, and written communication skills. Strong presentation skills.
- Bachelor's degree is required. Masters is Good to have.
- Exceptional candidates who do not meet these two criteria may be considered for the role provided they have the necessary skills and competencies
Preferred Locations - Singapore, Hong Kong, Australia
