• Healthcare Sector
• North-East/Central Location
• 2-Years Contract Role

Responsibilities:

• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed.

Requirements:

• Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
• At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
• Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page/cadmusresources/job/LRWVW5Y6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

CADMUS RESOURCES | EA Licence No.: 05C3447

Sales Manager [Freight Forwarding]

Salary: $ 4500 - $7500

Working Days: 5.5 Day
Working hours: Monday- Friday 9:00 am -6:00pm | Saturday 9:00am -1:00pm
Location: Changi Air Freight Centre

Roles & Responsibilities:

• Develop & Lead the Sales activities of Singapore Branch for all products – Ocean, Air , Courier & Warehousing
• Hunter Role with Attractive Commission Scheme
• Generate leads, set appointments and present business proposals to potential customers through various communication channels, including: face to face meetings, telephone calls, emails, etc
• Manage and maintain pipelines, respond to requests for information in a timely manner and remain proactive and responsive to prospective customers.
• Plan weekly sales calls
• Follow up on all sales leads.
• Submit Daily and weekly reports to management.
• Study the market inclusive, but not limited to competitors, carriers, and manufacturers/customers to be updated on market trends, fluctuation, change etc.
• Responsible for the “P&L – Profit and Loss”
• Timely response to the Tenders/RFQs
• Effectively interact with other departments including, the account management, operation & logistics teams, and finance department
• Any other duties as assigned by management.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Our client is an European MNC in Manufacturing and MRO Industry. Due to their current expansion plan, they are looking for a HR & Finance Manager to join their HR and Finance Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of HR & Finance Manager:

• Lead financial closing and analysis.
• Work with external partners (banks, auditors) and prepare financial reports.
• Manage taxes and payments.
• Guide the team and support the managing director in financial matters.
• Handle all HR processes, from recruitment to development and administration.
• Collaborate on local and global HR initiatives.
• Assist with training and development.
• Act as a liaison with government agencies and external legal counsel when needed.
• Any other adhoc duties as assigned.

Requirements:

• Degree in Accountancy or related
• At least 5 years relevant experience with both Finance and HR functions
• Experience in Manufacturing / MRO Industry is an added advantage
• Knowledge of Swiss GAAP, Singapore labour law, IFRS and Singapore Tax

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Your Role

We are looking for an experienced IT Account Manager to develop sales forecasts and maintain strong account relationships with the customers.

What Will You Do

• To develop sales forecasts for allocated customer accounts.
• To manage and maintain strong account relationships with customers.
• To work cross-organizationally to coordinate pre-sales and professional services.
• To support resources to drive successful solutions for customers.
• To meet sales quota through identifying and gaining business from new and existing clients and ensuring customer satisfaction through the products and services provided.
• Have a deep understanding of the organization’s products and services.
• To participate in development of value propositions and to negotiate successfully to close a sale.

What Do We Want

• At least a Professional Certificate or NiTEC in IT industry.
• At least 2 years of experience in Sales, Marketing and IT.
• Good interpersonal and communication skills.
• Sales Driven and motivated individual

Job Summary

You are responsible for developing and delivering mid- to long-term business strategy that aligns with COMO Shambhala principles. You will lead, develop and innovate to ensure COMO Shambhala as a global brand achieve revenue target and profitability across all wellness & spa centers. This role will require you to understand the marketing changes and capable of navigating the business through these changes to remain current. You will build and lead a high performaing organization that fosters COMO Group culture and values.

Who will be successful in this role

A visionary leader who shares the COMO Group values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace. Capable of developing long-term strategy understanding the industry trends globally and locally. You will have strong strategic thinking and drive for results having the agility to be hands-on to implement and execute where needed. High competency in stakeholder management and communication will be required for this role to effectively perform which engages with wide range of Functions and Departments.

Job Responsibilities

· Drive COMO Shambhala business across all wellness & spa centers globally ensuring consistency in brand principles, values and customer experience.

· Develop and implement mid- to long-term business strategy that delivers aligned business goals

· Responsible for accurate and profitable P&L.

· Assess effectiveness of current wellness and spa products and services and innovate new business opportunties.

· Identify new business opportunities to capitalise and branding

· Assess and explore new business development opportunites to realise COMO Shambhala brand vision.

· Ensure all aspects of the business is in compliance with all policies, procedures, regulations and standards.

· Ensure Brand vision and voice reaches our consumers and is delivered through their experiences.

· Seek and collaborate with other BUs to amplify customer experience.

· Responsible for coaching and developing teams to build high performing and effective organization

· Responsible for talent development and employee engagement level.

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Managers duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Personnel Specification

1. Competent in social work practices

2. Good communication, presentation and interpersonal skills, preferably bilingual

3. A team player and equally adept at working independently

4. Quick thinking, adaptable and responsive to change

5. Pleasant disposition with a willingness to learn

6. Enthusiastic and self-motivated

7. Enjoys working with children and youth

Key Responsibility Areas

1. Casework & Counselling

- Conduct needs and risk assessment for complex/high risk cases.

- Formulate, implement, and evaluate casework intervention plans.

- Engage stakeholders for assessment and intervention

- Conduct outreach and engage client’s family, where applicable, to develop action plans

- Manage ethical dilemmas while taking into account range of information independently

- Facilitate and lead low/moderate risk case conferences in multi-disciplinary settings

- Utilise and articulate theories and techniques and customise the use of tools and approaches for intended outcome

2. Group Work

- Use appropriate approaches in different groups /settings

- Design & conduct specialised groups for specific outcomes

- Assess and capitalize group dynamics to create positive impact

- Manage and guide the management of challenging behaviours

3. Programme Development and Implementation

- Develop and design specific programmes targeted at service gaps and service delivery issues with clear programme logic model/ theory of change.

- Deliver programmes and conduct holistic outcome-based monitoring

- Utilize a variety of strategies and activities to achieve program’s outcomes and goals

- Modify program mechanisms to achieve outcomes despite changes and limitations

- Mobilise resources and engage in collaborative work with key stakeholders

4. Systems linkage, Analysis and Engagement

- Identify and analyse service gaps and trends, make recommendations/proposals to enhance community and client access to needed resources

- Engage and mobilise community resources/ key stakeholders to support the implementation of services.

- Develop and implement systems development initiatives

- Adopt appropriate strategies to negotiate and influence systemic changes together

5. Evaluation & Research

- Identify gaps and trends in research and/or practice

- Design research on practice and specified issues under guidance

- Analyse academic literature for evidence-based approaches and practice

- Able to collect program data, analyse and use data to inform plans and practices

6. Leadership / Supervisory Skills

- Assist management in motivating the staff team towards SHINE’s vision and mission

- Assist in building the staff team towards fulfilling professional goals

- Supervise/mentor/coach less experienced staff effectively

- Guide the delivery of social services by team to ensure adherence to Code of Ethics, Standards of Practice, governance and agenda at system level

7. Stakeholder Partnerships/ Volunteer engagement and development

- Recruit, engage and develop volunteers

- Mobilise volunteers and delegate responsibility

- Provide relevant training/briefing for volunteers

- Maintain positive working relationship with volunteers

- Build rapport and professional relationships with stakeholders

- Ensure proper documentation and report-writing

8. Administrative and other duties

- Perform administrative duties promptly and with high quality

- Other duties/projects as assigned

Christian Bassett is recruiting a Hospitality Manager for a European luxury watch & jewellery company.

Main responsibilities

• Under the supervision of the Director, your main responsibilities will be to develop the customer experience and reinforce brand messages.

For this your main responsibilities will be:

• Ensure team management:

• Manage and participate in the operational activities of the team;

• Manage the team's workload;

• Manage the budget as well as expenses and cash flow forecasts;

Ensure project management:

• Create, manage and monitor projects related to customer experience in Singapore

• Support the Director for “customer experience” projects;

• Ensuring the management of excellence in our customer experiences:

• Be the guarantor of the quality of the services delivered to our clients;

• Ensure that the quality of welcome and services meets our values;

• Be a force of proposal in the evolution of the services offered to our customers (visits, meals, showroom, Museum and Manufacture, etc.);

Ensure operational management:

• Review processes and propose new ideas for updating reception and reception processes on the brand's various sites;

• Ensure cohesion and be the point of contact between the different hospitality professions

• Plan regular training for hospitality staff to meet changing expectations

• Be a source of proposals to improve processes through the introduction of new working methods or new technologies;

• Manage statistical indicators and involvement in the strategic vision

Only shortlisted candidates will be notified