Job Descriptions

The role provides techno-functional responsibilities from blue-print to implementation. The Dynamics GP Specialist will be a bridge between the business and the implementing vendor from the business gathering process to the project implementation/rollout phase and expected to shoulder the responsibility for delivery, implementation, and optimization of Microsoft Dynamics GP solution during all the project phases. As a techno-functional consultant, hands-on development working with Microsoft Dynamics Great Plains to develop, customize, enhance and support the Dynamics GP environment. The position will be based in Singapore and regional travel is expected. Role reports to CIO and Enterprise Technology Services Lead.

＜Responsibilities＞

1. Participate and moderate business needs assessment to understanding both company's requirements and system outcome.

2. Participate and contribute during solution blue-printing to adhere to best solutions and sugges appropriate solution.

• Provide internal support for third party software that integrates directly with Great Plains (smartView, Smart Connect, EDI etc).
• Create comprehensive test cases for system integration projects, fully test the accuracy of code changes or application installations before promoting to production environment.
• Assist in data clean-up, validation, and consolidation within Great Plains to keep reporting accurate and current, including report validation in tools like SSRS and Tableau.
• Support the IT team with projects as needed, including UAT, discovery, and end-user training.

3. Support project manager during comprehensive project execution plan and documentation and the team to create high quality system business requirement documentation, testing data and test cases.

• Ensures system capabilities and problems are identified timely and effectively escalated to project manager.
• Delivering on project with the Dynamics GP vendor including implementing new modules, improving processes and providing training.
• Working with the vendor's tech and devt team to deliver upgrades, customizations, integrations and custom report.

4. Work with company's Implementation team, business stakeholders and third parties/vendors to ensure successful rollout of GP projects.

• Interact with various levels of management from vendors as well as internal teams.
• Manage expectations and communication throughout the support process

Job Requirements

• 5 years consulting and development experience as functional or business lead in Microsoft Dynamics GP (Great Plains).
• Understanding of best practices of GP, including the ability to coordinate with vendor solutions ideally within a partner background.
• Strong understanding of Finance, Supply Chain and Architecture versions 2018 and onwards and excellent understanding and knowledge of core Microsoft GP modules.
• Experience of working on full implementation life cycle across modules and with some development experience/knowledge of Dexterity.
• Comfortable with Microsoft SQL syntax, Dynamics GP table structure, and using SQL for report and SQL view design.
• Good knowledge in Financials / Supply Chain operations.
• Technology solutions to Palm Oil / Agri Industry is advantageous. Other Skills
• Excellent communication, interpersonal skills and problem-solving skills.
• Matured, proactive and able to work independently with minimal supervision.
• A team player who easily builds rapport with others and is comfortable communicating and discussing ideas or solutions with business users and implementation partners.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
• Good time management, coordination and telephone face-to-face personal skill.
• Conscious and sensitive to business practices.
• Bahasa Indonesian language skill an advantage as role is expected to work closely with our Indonesian team and our vendor who is Indonesia-based.

Benefits

• AWS
• Profit sharing
• AL：20 days
• Medical issuarance
• Hybrid work (2 days work from Home)

Working Hours

• 5 days
• Monday - Friday

Job Responsibilities:

1. Sales & Retail Support: Meet sales targets by promoting and selling beauty products.
2. Product Knowledge: Stay informed about skincare products and trends to provide expert advice.
3. Customer Assistance: Help customers with their skincare needs and recommend suitable products.
4. Demonstrations: Show customers how to use skincare products through demonstrations.
5. Customer Relationships: Build good relationships by following up on their skincare needs.
6. Teamwork: Work with your team to provide a great shopping experience.

Requirements:

• Experience in the beauty or skincare industry, with a focus on sales and customer service.
• Leadership qualities with the ability to mentor and guide junior staff.
• Ability to meet sales targets and work in a fast-paced retail environment.
• A genuine interest in the beauty industry and keeping up with trends and innovations.

Benefit for Staff:

• Birthday Leave (and celebration!)
• Medical Coverage
• Bonus Plan
• Chinese New Year - Company's Lunch and Gift
• Apex Family Annual D&D and Recognition Awards
• Monthly Team Bonding Events
• Marriage Leave and Gift
• Newborn Gift
• Professional Training and Development and more...

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and call
• Maintain knowledge of industry news including changes to current practices
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a SEO related role
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

We are looking for a Senior SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and calls
• Maintain knowledge of industry news including changes to current practices
• Be the in-house expert on all SEO related matters
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year SEO experience OR 1-year experience in a digital marketing agency environment
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

1. Lead Distribution:

• Receive and review incoming leads from various sources (e.g., website, social media, referrals).
• Distribute leads to appropriate team members
• Maintain an organized database of leads, tracking status and follow-up activities.

2. Call Handling:

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries, providing information about products/services.
• Assist callers with their queries, directing them to the appropriate resources or team members as needed.
• Document call details and outcomes in the customer relationship management (CRM) system.

3. Coordination and Communication:

• Facilitate communication among team members to ensure timely follow-ups on leads.
• Schedule appointments and manage calendars for relevant team members. (This is only for existing Alexis’ and Jon’s listings if still any left for us to service.)

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Prior experience in administrative roles or customer service is a plus.

Benefits:

• Basic Salary up to $5,000 with yearly increment based on performance.
• 5 days work week (Monday to Friday), 9am to 6pm

Job Description:

This is a full time role for an SAP Specialist located in Anson Road. Our client is a global market leader as an automotive parts supplier with a focus on wire harnesses, instruments, and components. The role involves participating in discussions to identify user requirements and providing support for SAP-related business functions. The role includes liaising with SAP vendors, evaluating third-party add-ons, and conducting feasibility studies. Responsibilities also include preparing documentation, tracking project timelines and costs, and providing management reports. The candidate will offer L1 and L2 SAP support across FICO, SD, and MM, and follow up on L3 incidents. They will also be involved in SAP projects, enhancements, rollouts, and post go-live support.

Qualifications:

• University Degree in Computer Science or equivalent.
• At least 3 to 5 years of work experiences in SAP on FICO, SD, MM and related modules.
• SAP experience in a Technical and/or functional Material Management, Logistic Operations or Sales Distribution environment.
• SAP OpenText experience will be an added advantage.
• Strong analytical skill in correlation to business processes against system processes.
• Experience in the full cycle of project management.
• Good understanding of international logistic business will be an added advantage.
• Strong in IT technical skill with a keen interest in learning new software application.

# location at Jewel Changi
# beauty product
# 5days work (Sat & Sun work, off-day on weekdays)
# Training provided

Key Responsibilities

● Drives top line store sales and growth by personally selling to customers

● Proactively engages with customers, reads cues and responds effectively

● Creates enthusiasm for selling strategies by inspiring, supporting and

mentoring others’ selling behaviours

● Work in a fast-paced retail environment with a 5-day workweek and 9-hour shifts (including a 1-hour lunch break)

● Displays expert product knowledge and takes initiative to elevate personal and peer knowledge of product categories

● Responsible to meet minimum monthly sales target

● Contributes to and thrives in a sales-driven culture.

Requirement

● An excellent communicator with strong interpersonal skills

● A team player with a positive attitude and enthusiasm for sales

● Able to work in a dynamic environment and adapt to changing situations

●Passionate about the beauty industry and eager to share their knowledge

Benefits:

● Monthly Variable Bonuses

● Employee Discount

● Team Bonding

● Career Enhancement

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Working day: Mon-Fri (8:30am to 6:00pm)

Location: Kaki Bukit (7-10mins walking distanced from MRT)

Salary: Basic + Commission + Transport & Mobile (Claim Basis)+ AWS + VB

Job Description

Account Serving: 

• Drive sales growth and achieve sales targets within a specific territory.
• Cultivate and maintain strong business relationships with existing and new accounts through regular follow-ups, in-person meetings with presentations, sales proposals, and quotations. 
• Act as the main point of contact for managing all aspects of customer relationships, including handling inquiries, providing services, and delivering information. 
• Responsible for the day-to-day management of communication and execution of promotions across assigned accounts.

Business Development: 

• Identify business opportunities by assessing prospects and evaluating customers' businesses and requirements. 
• Analyze sales options, provide cost calculations, and recommend solutions to customers to meet assigned targets. 
• Regularly communicate sales performance, competitor activities, and market intelligence to management.  Collaborate with internal teams (Sales, Marketing, Customer Service, Finance, and Logistics) to contribute to team performance and effort.

Job Requirements 

• Diploma in Sales & Marketing, Business Administration, Optometry, or a related field. 
• Minimum of 2 years of relevant experience with a proven track record and a passion for sales. 
• Optometrist preferred 
• Experience in the Optical and/or FMCG industry will be advantageous. 
• Self-motivated individual who is results-oriented, proactive, and possesses problem-solving abilities. 
• Proficient in MS Office, especially MS Excel.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

Job Description:

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company's business gets maximum benefit from IT systems

• Perform system changes and developments to any of company's systems and applications to agreed standards and timescales.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting Group Digital projects/initiatives

• Liaise with external support organisations to ensure their service meets company's business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

QUALIFICATIONS AND EXPERIENCE

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

PREFERRED SKILLS

• Strong interpersonal, communication and presentation skills.

• Must be analytical, self-driven and proactive in keeping up with new technologies and attention to details.

• Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines.

• Experience of project management tools and techniques to assist in major Information Technology implementation projects.

• Some on-call or after hours work may be required

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

• Assist with the setup, configuration, and maintenance of video conferencing equipment.

• Conduct training sessions for end users on video conferencing tools and best practices.

• Monitor and maintain IT infrastructure to ensure optimal performance.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to resolve complex technical issues.

• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.

• 0-2 years of experience in IT support or a related role .

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and collaborative work environment.

• Rare opportunity
• Career progression
• Exciting role

As a Payment Operations Specialist, you will be responsible for daily payment transactions including SWIFT/MEPS/GIRO/FAST/PayNow, daily nostro account reconciliation and any relevant payment projects i.e UAT testings/system enhancements etc. You will also support setting up operational handbook and assist in other operations related tasks.

The ideal candidate has at least 5 years relevant within Banking. Strong background in payment operations knowledge, candidates who are well versed in the regulatory standards or industry knowledge will be highly advantageous. Strong communication skills, stakeholder management skills and a good collaborator.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply. Thank you and look forward to speaking with you!

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Responsibilities

• Manage and optimise utilisation for the vessels within Region XXX across all allocation scopes (trades), all Geo Froms for full and empty containers
• Responsible for Allocation and Capacity Management on designated Ship Systems / Trades
• Creation of Voyage Allocations and Customer Allocations as per alignment with TM Pricing & Steering
• Define allocation management steering measures to control the booking uptake in line with the trade strategy (e.g. managing contribution baselines for cargo acceptance)
• Monitor and predict the voyage utilisation based on booking developments and initiate corrective measures where required
• Monitor key connections between services at transshipment ports and initiate corrective booking acceptance measures where required.
• Monitor the uptake and follow up with relational TMPS and internally with TM Cargo Controllers handling other SSYs
• Handle waitlisted shipments
• Prioritise cargoes for loading/shut out when required considering commercial rules as well as operational and cost aspects
• Drive the performance for the Cargo Control KPIs – utilization, QP3 fast booking response, QP7 Loaded as booked and dwell time reduction
• Reduce operational costs resulting out of our cargo flows to a minimum (renominations, storage)
• Liaising with ship planners (own or partner line) on space related topics and operational restrictions (e.g. draft, ballast & bunker, stack weight, etc)
• Responsible for special cargo approval applications (e.g. OOG, Flexi tank) to planners/partner lines
• Liaise with QSCs and GCC for Customer Service related topics (e.g. vessel balancing) as well as Cargo Operations topics (e.g. terminal build up, load lists)
• Cooperate closely with TM Pricing & Steering and the Commercial Organisation (e.g. Global Account Management, Commercial Steering) regarding booking development and respective market situation
• Liaise with the Commercial Organisation (Regional Commercial, Global Sales) regarding uptake performance push
• Consultation on required schedule recovery measures in collaboration with Operations
• Create tactical forecasts where required as per joint working procedures considering expected booking development also on connecting services
• Provide input to capacity requirements when needed e.g. shuttle or feeder space requirements.

Job Requirements

• Degree in Shipping, Transportation or related discipline
• Minimum 3 years’ experience in liner shipping/ transportation industry
• Operational background and Trade Management or Commercial Steering experience welcome
• Comprehensive knowledge about HL applications (FIS, Qlik.) (Advantageous)
• Proficient in MS-Office products (Excel, PowerPoint)
• Analytical, systematic and efficient way of working
• Motivated, proactive and reliable
• Willing to take ownership of tasks and responsibility
• Teamplayer with strong communication skills
• Excellent negotiations skills and assertiveness
• Acceptance of flexible working times also on holidays/weekends
• Experience in dealing with different stakeholder groups
• Ability to develop and implement new concepts and structures
• Knowledge about Hapag-Lloyd’s global product offering (Network & Partners) (Advantageous)

Job Description:

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company's business gets maximum benefit from IT systems

• Perform system changes and developments to any of company's systems and applications to agreed standards and timescales.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting Group Digital projects/initiatives

• Liaise with external support organisations to ensure their service meets company's business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

QUALIFICATIONS AND EXPERIENCE

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

PREFERRED SKILLS

• Strong interpersonal, communication and presentation skills.

• Must be analytical, self-driven and proactive in keeping up with new technologies and attention to details.

• Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines.

• Experience of project management tools and techniques to assist in major Information Technology implementation projects.

• Some on-call or after hours work may be required

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Seeking an experienced Rewards Specialist to join the Rewards team. You will be responsible for designing and implementing competitive rewards programs to attract and retain talent in Singapore and APAC countries. Strong problem-solving, data analysis, and stakeholder collaboration skills are essential.

Roles & Responsibilities:

• Support the development, execution, and oversight of compensation programs and initiatives.
• Oversee the Performance Management Process, including administration of the online appraisal system.
• Contribute to the enhancement of related policies and systems.
• Ensure accurate and timely distribution of annual bonuses to employees.
• Participate in external market surveys to gather relevant data and stay informed of best practices in Rewards management.
• Conduct comprehensive job evaluations to assess roles and determine appropriate compensation levels.
• Perform market-related pay research and benchmarking, periodically reviewing reward packages to maintain competitiveness and making necessary adjustments.

Requirements:

• Experience: Minimum of 3-4 years of relevant rewards experience.
• Technical Proficiency: Strong proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, report generation, and effective communication.

Job Responsibilities:

• Monitoring of BMS systems, critical facilities equipment and other equipment associated with the data centre environment including fire safety, plumbing, mechanical, and electrical systems.
• Respond and perform all remote hands requests within the Operational and Service Level Agreements.
• Ensure effective implementation of data centre safety, security and customer support policy and procedures.
• Oversee the security operations onsite, including processes, manpower and ability to use security software systems.
• Co-ordinate and support all internal contractors and vendors activities onsite, including reviewing of Permit-To-Work (PTW) documents.
• Create accurate and regular reporting to internal stakeholders when necessary.

Job Requirements:

• At least 1 year of relevant work experience in a facility operations environment
• Commit to rotating shift working hour
• Possess general knowledge of M&E and Network Infrastructure.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS.
• Knowledge in cloud technology, network, data centre facilities, system applications and IT systems

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

Key Responsibilities:

• Developing comprehensive communication plans that align with project objectives and stakeholder needs.
• Formulating adoption strategies to ensure smooth transition and acceptance of new initiatives.
• Creating a variety of communication materials, including presentations, newsletters, emails, and intranet content.
• Implementing communication strategies to support change management, making sure stakeholders comprehend the changes and their effects.
• Collaborating closely with project managers, team members, and other departments to ensure messaging is consistent across the organization.
• Designing visual aids like charts, graphs, and infographics to effectively communicate complex information.
• Coordinating training sessions and developing materials to assist stakeholders in adapting to new processes or technologies.
• Utilizing various communication platforms and tools, such as project management software, collaboration tools, and email marketing platforms, to enhance communication efforts.
• Gathering and analyzing stakeholder feedback on the effectiveness of communication and making improvements based on this feedback and best practices.
• Managing multiple work streams and priorities to guarantee seamless project execution.
• Providing strategic communication support for key initiatives, including system upgrades (e.g., from Windows 10 to Windows 11), Data Classification, and Mobile Security enhancements.

Requirements:

• At least 5-7 years of experience in communication roles, preferably within IT or technology-focused environments.
• Proven experience in supporting communication efforts for large-scale projects or within a PMO.
• Demonstrated experience in developing and executing communication strategies to support change management initiatives.
• Solid background in creating various communication materials such as presentations, newsletters, emails, and intranet content.
• Experience working closely with project managers, team members, and other departments to ensure cohesive and consistent communication.
• Proficiency with communication platforms and tools, such as project management software, collaboration tools, and email marketing platforms.
• Experience in creating visual aids, such as charts, graphs, and infographics, to convey complex information effectively.
• Proven ability to gather and analyze stakeholder feedback and implement continuous improvements in communication practices.
• Experience providing communication support for strategic IT initiatives, such as system upgrades, data classification projects, or security enhancements.

We are currently looking for a Sales Specialist for an established distributor to oversee their Cardiac equipment portfolio.

This is an established portfolio of products and customers which will offer you the opportunity to have early sales success. These products are from some of the best companies in this space, so demand is high too!

The Sales Specialist will be responsible for:

• Drive sales of critical care consumables by providing tailored solutions to both existing and prospective clients.
• Collaborate with the Team Lead on department planning, workflow optimization, and equipment recommendations for renovation and new projects.
• Maintain and strengthen customer relationships by delivering excellent service and ensuring high levels of client satisfaction and retention.

The Sales Specialist will be / have:

• Relevant sales experience, preferably with cardiac products
• Ex sonographers or cardiac technologists are welcome to apply with minimum 2 years of sales experience
• Strong communication and interpersonal abilities, with the capacity to build strong relationships
• Degree qualified

If you feel you would be suitable then please get in touch for a further conversation.

Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112

The Senior Specialist (Modern & Contemporary Art) is responsible for orchestrating the Modern & Contemporary Art Auction, requiring good knowledge of the art market and strong client relationship management to bring in business for the department.

ESSENTIAL JOB FUNCTIONS (Duties include but are not limited to the following):

• Reach out to major clients (collectors, dealers, corporations, institutions) in the sale of high value property.
• Active participation in sourcing and selling of the department works
• Function as liaison with overseas specialists group, working on appraisals as a means of generating new long-term business opportunities and reconnecting with inactive clients.
• Review incoming photo inquires with department to determine property sale potential and value.
• Research property including authenticity, bibliography, provenance and exhibition history.
• Direct the catalogue production and layout.
• Participate in Telephone Bidding with clients during the auction.
• Work with buyers during sale week to market and pre-sell the sale.
• Participate in pre-selling upcoming auctions through targeted marketing efforts.
• Coordinate and produce materials and information for Press and Marketing.
• View and visit competitors' auctions and track overall results.
• Actively participate in events, art fairs, and other functions to represent the auction house.
• Work on special projects as assigned by Director.
• Other duties as assigned by Director.

QUALIFICATION REQUIREMENTS:

• Bachelor's degree or equivalent work experience in applicable Art History.
• Chinese language proficiency required.
• Minimum of 5 years paid work experience in related field.
• Knowledge of the auction business.
• Demonstrated ability in appraising property and business-getting.
• Knowledge of E-mail, Spreadsheet, Word Processing and Presentation software (Microsoft Office preferred).
• Ability to learn 33 Auction systems including Box, AuctionFlex, AuctionMobility and website.
• Excellent communication and interpersonal skills, including superior written and spoken communications.
• Superior client service skills.
• Demonstrated ability to multi-task and prioritize.
• Strong follow-up skills with attention to detail.
• Ability to work within a team environment.

This position is an additional headcount within the team to enhance client support and service delivery.

Responsibilities:

• Client Assistance: Provide exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience.
• Administrative Support: Assist Relationship Managers (RMs) with scheduling meetings, maintaining accurate client records, and performing other ad-hoc tasks assigned by RMs.
• Documentation Management: Handle the preparation, review, and processing of account opening documents, investment transactions, and compliance-related paperwork.
• Coordination: Collaborate with internal teams, such as compliance and operations, to ensure seamless service delivery.
• Reporting: Generate and distribute reports on client portfolios and investment performance.
• Relationship Management: Build and maintain strong relationships with clients, understanding their financial goals and needs.

Qualifications:

• Basic understanding of finance, business, or a related field.
• Knowledge of compliance and KYC processes is advantageous.
• Previous experience in wealth management or financial services is preferred, but not required.
• Strong communication and interpersonal skills.
• Proficiency in financial software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to speak and write Japanese is a plus, but not mandatory.

Skills:

• Ability to multitask and manage time effectively.
• Strong analytical and problem-solving skills.
• Customer-focused with a positive attitude.

Salary: Negotiable based on experience.

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a efficient commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

2. Technical Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing, or technical account management, preferably within the payment services industry, eCommerce marketplaces, or technology sector.
• Demonstrated understanding of payment processing systems, online marketplaces, and related regulatory environments, with the ability to discuss technical aspects and integrations.
• Excellent organizational skills with the ability to manage multiple priorities, technical projects, and deadlines.

3. Performance and Results Orientation:

• Focus on achieving business targets and delivering measurable results through effective technical customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations, drive customer loyalty, and provide technical solutions that align with client needs.

4. Technical Communication and Relationship Building Skills:

• Excellent verbal and written communication abilities, with emphasis on translating technical concepts into clear, client-friendly manner..
• Proven ability to establish and nurture good rapport with clients, building trust and fostering long-term partnerships, particularly in technical engagements.
• Ability to collaboratively in a fast-paced, cross-functional environment, liaising between technical teams and customers.

5. Technical Adaptability and Learning Attitude:

• Demonstrated adaptability to evolving technologies and a keen willingness to learn new technical skills to stay ahead in a rapidly changing industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative, technically sound solutions.