1. Role Description:

As a Business Development Manager, you will be responsible for driving business growth, identifying new opportunities, and fostering strong relationships with clients. You will play a pivotal role in developing and implementing strategic initiatives to expand the company's market presence and achieve revenue targets.

2. Specific Responsibilities:

• Comprehensive knowledge of the road freight transport industry, including its structure, trends, and challenges.

• Understanding the competitive landscape, key players, and market dynamics in the transportation sector.

• Analyzing market trends, customer demands, and geographical considerations influencing road transport.

• Identifying niche markets, untapped regions, or specific industries with high transportation needs.

• Recognizing regulatory changes, technological advancements, and their impact on the industry.

• Establishing and nurturing relationships with existing and potential clients in freight transport.

• Conducting market research to understand client needs, preferences, and pain points in logistics.

• Developing tailored sales strategies to attract and retain clients, focusing on value-added services.

• Collaborating with the sales team to generate leads, pitch services, and negotiate contracts.

• Customizing solutions to meet specific client requirements, emphasizing reliability and efficiency.

• Providing excellent customer service, addressing inquiries, and ensuring client satisfaction.

• Identifying and pursuing new business opportunities for expanding the client base in road transport.

• Creating innovative approaches for penetrating new markets or industries that require transportation services.

• Formulating strategies for entering unexplored geographical areas or targeting specific demographics.

• Leveraging networking opportunities, industry events, and trade shows to generate leads and partnerships.

• Conducting targeted marketing campaigns or promotional activities to attract potential clients.

• Analyzing data to prioritize potential prospects and allocate resources effectively.

• Establishing strategic partnerships with key stakeholders, suppliers, and complementary service providers in the transportation industry.

• Collaborating with logistics partners, carriers, or warehouses to offer comprehensive solutions.

• Negotiating mutually beneficial agreements, joint ventures, or collaborations to expand service offerings.

• Building alliances with industry associations, regulatory bodies, or governmental organizations.

• Developing long-term relationships and alliances to enhance the company's market position.

• Evaluating and fostering partnerships that add value to the business and improve service capabilities.

• Identifying opportunities for service innovation or differentiation in the road transport sector.

• Developing innovative solutions or service packages that cater to evolving customer needs.

• Integrating technology and digitization to streamline processes, enhance efficiency, and improve customer experience.

• Conducting feasibility studies for new service offerings or technological integrations.

• Staying updated with industry trends, emerging technologies, and best practices for service enhancements.

• Collaborating with internal teams to implement new solutions and align them with client requirements.

• Developing growth strategies aligned with business objectives to expand market share in road transport.

• Evaluating potential mergers, acquisitions, or strategic alliances for business expansion.

• Identifying investment opportunities in infrastructure, fleet expansion, or technology upgrades.

• Planning and executing geographical expansion strategies based on market analysis.

• Creating a roadmap for sustainable growth and scalability while maximizing profitability.

• Continuously reviewing and adapting strategies based on market shifts and business performance indicators.

3. Competencies:
1. Industry Understanding and Market Analysis

2. Client Relationship Management and Sales Strategies

3. New Business Development and Market Penetration

4. Strategic Partnerships and Alliances

5. Innovative Solutions and Service Development

6. Market Expansion and Growth Strategies

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

· To attend meeting and handle feedbacks from client, and report to the management;

· Required overtime as and when required;

· Possess at least class 3 driving license;

· Required to work on Sunday;

· To arrange logistic for site operations;

· Managing the workflow of employees, creating team schedules and delegating tasks;

· Assessing the work performance of their employees and identifying areas that need improvement;

· Ensuring that business goals, deadlines and performance standards are met;

· Setting goals for workers and making sure they comply with the company’s plans;

· Communicates with customer on operations and service issues;

· Highlight to Operations Manager for any irregularity;

· Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports;

· Supervises and monitors employees’ performance to ensure standard practices and proper care of using the equipment, materials and supplies;

· Provide training to staffs;

About ATLAS Bar Singapore:Nestled in the heart of Singapore, ATLAS is one of the World’s 50 Best Bars and a forerunner to the region’s cocktail culture. We are an opulent and elegant establishment that boasts an extensive collection of rare and exquisite spirits, wines and champagnes from around the world. Our venue offers a unique blend of classic European charm and contemporary luxury, providing an unparalleled experience for our guests over the past seven years.

About Job Position:Not wanting to rest on laurels, we have opportunities to expand our operations and are now searching for a dedicated Front of House Manager to join and lead our existing Floor team. Beyond the execution of world-class service, your job will require that you actively engage the team to provide exceptional day to day guest experiences while driving staff training, knowledge building and general team management. This special individual will work alongside our Head Bartender and report into the Assistant General Manager. Furthermore, the right applicant could be groomed for broader responsibilities in the short to mid-term future. Most importantly though, we require a candidate to grow and develop themselves and others in the world of gin and hospitality! Commitment to Growth is our key value and if you live for all things food and drink whilst working in a close team, ATLAS is the right place for you.

Do you thrive in a fast-paced environment?At ATLAS, we embrace the excitement and energy of a fast-paced environment with an existing, well trained Supervisory team. Experience the thrill of working in a dynamic atmosphere where you can continuously challenge yourself, expand as a professional and further develop a world class Front of House team in your own image with the guidance and oversight of strong core management.

Are there other benefits?Our commitment to growth extends to our Employees, and if you have a genuine passion for all things food and drink, ATLAS is the ideal place for you to thrive.Join our team and enjoy fantastic benefits, including:

Annual KPI bonus: As a member of our management team, a performance-based bonus will be awarded each year towards achievable goals. Your dedication and outstanding service will definitely be rewarded.
Medical and Dental Benefits: We care about your well-being. As part of our commitment to our Employees, we provide medical and dental benefits to ensure you stay healthy and happy.
Yearly Work Anniversary Incentives: We value our Employees and believe in recognizing their hard work. In addition to very competitive wages and KPI incentives, we offer an annual work anniversary incentive to celebrate your work anniversary with us.
If you are dedicated to excellence, and eager to contribute to a team that values your skills, then we want to hear from you! Whether you're an experienced manager or a younger professional wanting to start your journey in hospitality management, we welcome you to apply. We believe in fostering growth and are committed to developing your skills and knowledge within the World of hospitality.

Additionally, if you are seeking part-time service crew roles, we have opportunities available to accommodate your needs.

Roles and Responsibilities

• Assist engineering and building manager in daily operational works.
• Assist on all reports as requested by Singtel.
• Assist to analyse daily reports, equipment health check reports, alarm reports including BMS, Fire alarm and other services.
• Ensure timely, appropriate and adequate maintenance by Contractors
• Ensure timely services reports submission/ collation, scrutinize findings, follow up action, timely/proper execution
• Liaison with all Contractors
• Execute any follow up actions.
• Prepare interim incident reports.
• Prepare master maintenance schedule and manage deployment or resources as scheduled.
• Responsible for deployment of resources according to maintenance scheduling.
• Responsible to handle all projects upgrading and fitting out matters from Tender document, scheduling and supervision to completion, taking over and defects closure.
• Liaison with Singtel Users, customers and Contractors.

Qualification Requirements

• Minimum Diploma in Electrical / Mechanical Engineering or equivalent.

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Report to Restaurant Manager
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food cost
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Key Account Manager (FMCG)

Location: Woodland

Salary range : $3,500 - $4,500

Working days: Monday - Friday (9am - 6pm)

Job Responsibilities

• Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
• Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
• Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
• Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
• Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
• Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
• Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
• Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
• Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
• Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements

Job Requirements

• Diploma/degree in Sales, Marketing, Business Administration, or a related field
• Familiarity with CRM tools (eg. Salesforce) would be a plus
• Experience in FMCG (non-food) / Health & Beauty industry is required

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Roles & Responsibilities

- Develop and identifying business opportunities for corporate insurance & employee benefits programmes

- Business development – identify and acquisition of new accounts

- Broking – review, enhance, marketing, placement and recommend new programme design

- Generating new leads and acquire new customers, cold calls, client/referrals, Gebiz tenders, etc.

- Building and maintain strategic relationships with insurers

- Deliver individual sales activities and new business targets

- Planning and overseeing new marketing initiatives by keeping abreast of market/ product evolution

- Identify cross-selling opportunities within inter-department

- Develop a growth strategy focused both on financial gain and customer satisfaction.

Key Requirements/Skills/Experience

• At least 5 years relevant experience

• Ability to build extensive network with prospects, market players and opinion leaders
• Ability to generate and convert leads
• Expert knowledge in sales and negotiation skills
• Ability to convince customers in negotiations
• Excellent interpersonal and communication skills (both oral and written) in English

· Proficient in Microsoft Office Word, Excel, Outlooks

Academic Qualification

· Degree-level educated

· Relevant Insurance Qualification (CII/ ANZIIF/CGI /HI /M5 /M9) or

· Insurance relevant specialty/technical diploma

Job Description:The Strategic Procurement Manager will play a pivotal role in optimizing the procurement processes within the oil and gas project. Responsible for developing and implementing strategic procurement initiatives to ensure cost-effectiveness, efficiency, and compliance with regulatory standards. The incumbent will collaborate closely with internal stakeholders, including project managers, engineers, and finance professionals, to identify procurement needs and develop sourcing strategies that align with project goals. Additionally, the Strategic Procurement Manager will oversee supplier relationships, negotiate contracts, and monitor supplier performance to ensure on-time delivery of high-quality goods and services. Strong analytical skills, negotiation abilities, and a deep understanding of the oil and gas industry supply chain are essential for success in this role.

Key Responsibilities:

1. Develop and implement strategic procurement plans that support project objectives and budgetary constraints.
2. Collaborate with cross-functional teams to identify procurement needs and establish sourcing strategies for equipment, materials, and services.
3. Conduct market research to identify potential suppliers, assess their capabilities, and negotiate favorable terms and pricing agreements.
4. Manage supplier relationships and performance, including conducting supplier evaluations and implementing corrective actions as needed.
5. Ensure compliance with company policies, industry regulations, and ethical standards throughout the procurement process.
6. Lead contract negotiations and establish agreements that mitigate risks and ensure the timely delivery of goods and services.
7. Monitor market trends, supplier performance, and industry developments to identify opportunities for process improvements and cost savings.
8. Develop and maintain procurement-related documentation, including contracts, purchase orders, and supplier agreements.
9. Provide leadership and mentorship to procurement staff, fostering a culture of continuous improvement and professional development.
10. Collaborate with finance and accounting teams to track procurement expenses, analyze spending patterns, and identify cost-saving opportunities.

Requirements:

1. Bachelor's degree in business administration, supply chain management, or a related field; advanced degree preferred.
2. Minimum of 10 years of experience in procurement, with at least 3 years in a strategic procurement role within the oil and gas industry.
3. Deep understanding of the oil and gas industry supply chain, including knowledge of equipment, materials, and service providers.
4. Proven track record of developing and implementing strategic procurement initiatives that drive cost savings and operational efficiency.
5. Strong negotiation skills and the ability to build and maintain effective relationships with suppliers and internal stakeholders.
6. Excellent analytical abilities, with experience in conducting market research, analyzing supplier capabilities, and identifying cost-saving opportunities.
7. Proficiency in contract management, including drafting and negotiating agreements, and ensuring compliance with legal and regulatory requirements.
8. Experience with procurement software and tools, such as ERP systems, e-procurement platforms, and spend analysis tools.
9. Strong communication and leadership skills, with the ability to influence and collaborate effectively across functional teams.
10. Professional certifications in procurement or supply chain management (e.g., CSCP, CPSM) are a plus.

The Company invites applicants for the position of Assistant Manager.

Specific Responsibilities

This position plays a crucial role in ensuring the financial reporting of Singapore Reinsurance Corporation Ltd are running smoothly, including but not restricting to the following activities:

• Responsible for performing IFRS 17 quarterly group reporting and annual statutory reporting and reconciliation work;
• Develop in-depth understanding of financial results and support the analysis of the company’s financial performance and identify any anomalies, generating meaningful commentaries to provide actionable insights to management;
• Support and ensure timely submission of quarterly and annual regulatory and statutory reports and tax reporting;
• Active collaboration with management and both internal and external stakeholders, such as auditors and regulatory authorities;
• Drive continuous improvement initiatives of processes and automation projects;
• Any other ad-hoc assignments and projects

Requirements:

- Bachelor’s Degree in Finance/Accounting and/or relevant professional qualifications

- 4-5 years’ relevant work experience in the (re)insurance industry

- Sound technical competencies of IFRS and of insurance accounting principles

- Strong knowledge and experience in reporting under ACRA, MAS and IRAS regulatory reporting experience in a (re)insurance company in Singapore would be advantageous

- Proficient in MS Excel

- Experience working with GL systems is desirable

Responsibility:

• Supervise multiple team of cleaners inmultiple cleaning projects
• Train cleaners and team leaders on servicestandards and provide help and guidancewhen necessary
• Assist in planning work schedules anddeployment of manpower
• Monitor and follow up on compliance withcleaning procedures, workplace safety andtender specifications
• Implement operation plans to improvework processes and service quality
• Interact and handle complaints andfeedbacks and build relationships withcustomers
• Check cleaning equipment condition
• Monitor cleaning material stock level andre-order materials when needed
• Solve operational problems and makedecisions
• Submit daily cleaning report
• Facilitate effective communication andengagement at the workplace

• Responsible for growing and maintaining sales revenue for assigned portfolio
• Learn products at a professional and technical level
• Create strategic relationship with partners and vendors

Requirements:

• Diploma in Information Security or equivalent
• At least 3 years of experience in managing Network Security / Electronic / IT products

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• Able to negotiate and settle claims with policyholders, other insurers, third Party claimants, and workshops accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
• Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
• Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
• Review claim files.
• Perform other duties as assigned

Requirements:

• Minimum Diploma with minimum 5 years of Motor Claims experience, of which, at least 2 years in a supervisory capacity
• BCP and PGI certified

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

We are a global service organization with a team of great people, with a shared vision, values and mission:

Protecting People. Enhancing Lives. Preserving our Planet. Look us up https://www.rentokil-initial.com/about-us

We are an equal opportunity employer! We are now recruiting and welcome energetic and like minded professionals to apply.

The HR Manager should be ready to oversee, manage and execute all aspects of human resources. Ideal candidate should be able to work in an highly operational working environment. The role requires someone who has managed C&B and worked as a HRBP. This person will report directly to the HR Director, Singapore, Thailand and Vietnam, stationed in Singapore.

DETAILED RESPONSIBILITIES

• Payroll - manage all tasks pertaining to preparation of salaries in an accurate and timely manner, payroll processing, payroll reconciliation, and preparation of statutory reports and periodic audits.
• Work with insurance providers to ensure all insurance matters are followed up.
• Develop, review and implement HR strategies and policies that support business goals, with a focus on data collations and analysis for continuous improvement.
• Manage employment contracts, certification letters and other HR related letters.
• Manage on-boarding and off-boarding activities
• Maintain organisation's employees' database on Workday and Sage
• Organise activities and events to enhance employee bonding and engagement.
• Handle employee relations including grievances and disciplinary issues.
• Handle annual performance management and pay review process from start to finish. Guide functional leads on performance and pay decisions
• Ensure compliance with labour regulations
• Other ad hoc HR functions as and when required or assigned

REQUIREMENTS

• Degree / Diploma in BA, HRM, or equivalent
• Minimum 5 years HR Generalist experience in service or relevant industry
• Proficient in English
• Able to speak an additional local language

EXPERTISE IN :

• Singapore's Labor / Employment Laws
• Payroll Management and Payroll / data compliance
• Employee Relations/Industrial relations
• Sound knowledge of recruitment practices, networks and work pass / work permit requirements
• Have supervised a small team

ATTRIBUTES:

• Mature and confident with interpersonal skill and dare to make a change as and when is required.
• Able to exercise discretion in handling highly confidential issues and execution in a positive manner when come to the critical cases
• Demonstrate strong written and oral communication skills
• Display familiarity with local laws & regulations
• Interact with individuals at all levels of the organization professionally
• Motivate, develop, and direct people as they work, identifying the best people for the job
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions , or approaches to problems, systematic and thorough in the execution of tasks.

A market competitive rewards structure and a fast paced and friendly environment with lots of learning opportunities

As PSI’s Senior Proposal Manager, you will contribute to everything from RFP to bid defense strategies.  You will partner with global teams of subject matter experts from Feasibility, Medical Affairs, Project Management, Clinical Operations, Budgeting, and Business Development to produce winning proposals. You will build your strategies and budgets in a unique cloud-based platform, INTELIA. You’ll be part of a dynamic global team, passionate about delivering clinical trials on time.

The job will include:

• Writing strategic proposals that meet our clients’ needs
• Modeling studies and draft budgets in INTELIA (PSI’s proprietary platform)
• Organizing, attending, and leading strategy calls for each RFP
• Ensuring quality input from various stakeholders within the company
• Working with the budgeting team to develop competitive budgets and obtaining missing costs
• Preparing vendor RFPs and obtaining vendor quotes
• Providing support for bid defense meetings
• Attending client meetings
• Maintaining RFPs in PSI systems

What you will be working on:

• Processing of CMYAA applications, including preparing summaries of applications, checking application materials, liaising with NAC and arts stakeholders, managing application related queries from the public, setting up meetings, contacting panel members, preparing materials for panellists

• Preparation for Award Ceremony and Arts to-GATHER in Nov 2024, including appointment of EMC and vendors, liaising with vendors, preparing guestlist, collating information of recipients and guests, managing RSVP etc.

• Cleaning up of CM Fund and YAA grant masterlist including, desktop research to update information, data entry etc.

What we are looking for:

• Good Degree in any field

• At least 2 years of experience in project or event management

• Experience working in or with public service will be advantageous

• Proficient in Microsoft (Excel, Word & Powerpoint)

• Planning, coordination and communication

• Data and numerical literacy

• Problem solving and critical thinking

• Good command of written English

• Managing diverse types of vendors and organisers

• Proactive, resourceful, self-motivated and a team player

• Able to work independently and deals effectively with work pressure to meet tight deadlines and is highly adaptable

• Willingness to learn

• Interest and involvement in the arts will be advantageous

• Perm, West (Hybrid Work Arrangements)
• Must have experience with leasing for flatted factories / data centers (B1/B2 industrial)
• Sound understanding of the industrial leasing industry with an extensive network of contacts.
• 5 years of relevant experiences in marketing and industrial leasing.

This position will be assisting to lead and manage the leasing team to maximise occupancy for the industrial properties within the company.

Job Description

• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting.
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support.
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting.

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing.
• 5 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate and industrial leasing industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Attractive Bonus
• Medical Coverage
• Hybrid work arrangements

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

About Us

Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

Description

As the Assistant or Lead, App Development, you will have responsibility to provide leadership in the development and management of all the front-end app and web development activities for the company’s digital products, including video, audio and news & entertainment products.

Responsibilities

• Lead a group of web, mobile and TV app developers to develop and maintain several video, audio, news and entertainment apps for online, mobile, Smart TV and media player environments
• Collaborate with product managers, UX managers and designers to specify, compile product requirements and build best in class products
• Where development is outsourced, you will manage and work with vendors to define development specifications, manage the development timelines and project plans, and ensure the apps are designed for quality, best performance and user experience
• Develop performance specifications for the front end apps and web environments that are best in class, market competitive and ensure that the development of the apps deliver on these performance specifications
• Employ agile development methodology in product and app development
• Define and enforce processes for software review, unit testing, QA and documentation
• Conduct regular performance benchmarking with competing products and develop enhancement plans to ensure that the company’s digital products are performing competitively with market benchmarks in their respective categories
• Provide leadership in managing product stakeholders, interdepartmental technology collaborations, providing regular feedback, recommendations and managing expectations to deliver positive outcomes, technology innovation and best practices
• Manage the drafting, issuing and running of tenders to select vendors for the above development activities
• Work closely with vendors in the implementation of the above workstreams to ensure timely delivery of these projects

Requirements

• Degree in Computer Science/Information Technology/Software Engineering
• Certified Scrum Master would be an added advantage
• At least 15 years of working experience in software and systems development
• Proven track record in building iOS/Android/Web/Smart TV applications for media or related products, with at least 5 years of hands-on development
• Experience in managing apps for multiple products and large teams of at least 20-25 developers
• Hands-on experience in reviewing, testing and adopting new technology
• Test automation using tools such as Selenium, Appium etc
• Expertise in software architecture development
• Knowledge in cloud and CDN infrastructure
• Ability to understand, analyse and articulate business vs operational vs technology impact of activities, development initiatives and work plans
• Experience in managing outsourced vendors and offshore developers will be a distinct advantage
• Agile project management practitioner
• Understand data analytics and deployment
• Understanding UX and development process
• Desired application/programming competencies – Java, Objective C, C++, C#, php, node.js, javascripts, JSON, AJAX, HTML5, Swift, XML, REST, SOAP, XCODE, MVC, CSS, .NET, MySQL, MS SQL

Job Descriptions:

• Overseeing and directing construction projects from conception to completion
• Reviewing the project in-depth to schedule deliverables and estimate costs
• Overseeing all on-site and off-site constructions to monitor compliance with building and safety regulations
• Monitor, control and coordinate site works with the operations team as well as contractors
• To ensure projects meet customer's quality standards
• Any Ad-hoc duties required

Requirements:

• Degree in Civil Engineering or related discipline with at least 20 years relevant experiences at managerial level in construction
• Process good knowledge of the market updates and construction cost trend
• Good Leadership and management skills
• Long term experience in industrial (factories, petrol/chemical plant) projects desired
• Able to communicate smoothly in English and Japanese language (to handle queries and feedbacks from Japanese speaking associates/ clients)
• Working location is Jurong Island

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.